Freedom Power: Read 281 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Austin, TX

System is consistent and very accurate. It is always producing what was guaranteed. All the individuals have been very professional.

4 years ago

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Verified Customer

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Olan Boerne, TX

It's working like it is supposed to and it looks better than other solar panels I’ve seen around. Any issues are responded to quickly.

4 years ago

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Joseph Boerne, TX

The system is reliable and it does it’s job. I am waiting on the software application to monitor the system but that is the only complaint. It has all gone well.

4 years ago

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Verified Customer

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Schulwolf Austin, TX

Overall the experience with freedom solar has been positive. Everything seems to be working. Everybody has been excellent. I would recommend them to others.

4 years ago

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T. Womack

Sales: above average person, however it took them 3 times to get the contract correct - 3 stars for sales. Installation: 5 starts independent inspector verified install, panels not exactly what we ordered (same performance) Qual of product and Service 4 stars Customer service unacceptable, too long and too expensive get fixed. after 39 days we had Tesla fix the problem for free. one star Due to the run-around and problem we had with service I can only give them 2 starts for trustworthiness.

10 months ago

Reply from Freedom Power

Hi T. Womack, Please accept our sincere apologies for the unsatisfactory experience you encountered. We regret that this caused you inconvenience. This is not the experience we aim to provide for our clients. We are pleased to hear that your concern has been resolved. Our commitment is to ensure a positive experience for you, from the initial installation through any subsequent service needs. Thank you for your feedback.

Apr. 1st, 2025

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Bruce Rieger Woodland Park, CO

The installation crew did a great job setting up and installing our solar panels. They were respectful of property and kept us updated on the progress of the installation. They completed the project in 3 days. The solar panels have been a great asset to our home and has helped save us a lot of money on our electric bill.

2 years ago

Reply from Freedom Power

Hi Bruce, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Aug. 28th, 2023

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George Warriner Austin, TX

The field people work is excellent. They even clean up after themselves. Overall, the Austin office people could be more satisfactory. It took months, including a letter to the president, to install a 3rd Tesla battery they sold. They rely too much on automation to communicate with customers. Some of it doesn't make sense, and the customer is never sure who or what position of the person or computer the communication is coming from. They seem to need to be more knowledgeable about Projection Management. Not one person was assigned primary accountability, and then the name was provided to the customer. It isn't good because they have solid performing products and good field people. The Austin office does a disservice to the field people.

2 years ago

Reply from Freedom Power

Hi George! Thank you for reaching out about your concerns. We take your feedback seriously and want our customers to have the best experience when going solar. We are going to implement your comments to improve our process, and we apologize you didn’t have a completely seamless project. Please email customerservice@freedomsolarpower.com if you have any questions.

Aug. 22nd, 2023

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Ryan speight Elizabethton, TN

My wife and I just recently purchased solar panels from Freedom Solar. The experience was fast, easy, and overall great. Our salesman Robert N is incredible. He took the time to explain everything under the sun about solar. He answered all of our questions. He is top notch and I would recommend him to anyone looking for solar panels.

3 years ago

Reply from Freedom Power

Hi, Ryan. This is the kind of feedback that we love to hear because our core values include going above and beyond for every customer. We're proud that Robert lived up to your expectations, and are grateful that you chose to work with us. Thank you for your recommendation!

Feb. 10th, 2023

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Natasha Borischenko Columbia, SC

I've been researching solar for the new home we're building. Of all the companies out there, Freedom Solar seems to be the best overall. Not the cheapest, but I believe you get what you pay for. When we finally decide to go solar it will be Freedom Solar Power. Expected to move in this spring.

3 years ago

Reply from Freedom Power

Hi, Natasha. Thank you so much for taking the time to leave a review! We're so happy that you've enjoyed your experience and that we are able to meet all your expectations. Thank you for choosing Freedom!

Jan. 25th, 2023

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Verified Customer

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Gregory Jacobson

Excellent experience! Would highly recommend.

4 months ago

Reply from Freedom Power

Hi Gregory, we are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Oct. 3rd, 2025

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Verified Customer

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Jim Arnold

Always excellent work and great service. System works exactly as quoted

6 months ago

Reply from Freedom Power

Hi Jim, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Aug. 27th, 2025

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Verified Customer

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Hieu Chau

It was fast and a smooth transitions and always great communication

6 months ago

Reply from Freedom Power

Hi Hieu Chau! Thank you for the kind words. We're glad to hear everything went smoothly and that communication met your expectations. We appreciate your support and look forward to working with you again!

Aug. 11th, 2025

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Verified Customer

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Jeanette Varandas

Everything is super everyone so nice hopefully all will go well

6 months ago

Reply from Freedom Power

Hi Jeanette! We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us and we look forward to setting up a time to speak more. Have a sunny day!

Jul. 29th, 2025

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Verified Customer

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Dylan

Informative, fast and responsive! Have had easy contact with multiple people

8 months ago

Reply from Freedom Power

Hi Dylan! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Jun. 10th, 2025

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Verified Customer

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Gaurang Babaria

Love their customer service, they go above and beyond to keep their customers happy.

11 months ago

Reply from Freedom Power

Gaurang, We're buzzing with excitement knowing you're now harnessing the power of the sun! Your feedback means the world to us, and we're honored to have been your partner in this incredible journey. From here on out, we're your dedicated support team. Thank you for choosing Freedom Solar Power, and welcome to the solar revolution! -eden

Mar. 12th, 2025

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Verified Customer

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Orest Michaels

Everything was done on or ahead of schedule. All staff were courteous and professional.

11 months ago

Reply from Freedom Power

Hi Orest! We're thrilled to hear that your project was completed on time and that our team provided a professional and courteous experience. Delivering quality service and a seamless installation is our priority. Thank you for choosing Freedom Solar Power!

Feb. 28th, 2025

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Brad Burson

I bought my system in 2019. When they sold me the system the micro inverters were from a company that went out of business in 2018. They never informed me they were installing parts from the company that is been out of business. now, six years later, I have three micro inverters not working. And they will not stand behind the 25 year warranty. And now they want to charge $100 a year to access the app.

8 months ago

Reply from Freedom Power

Hi Brad Burson. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. If we haven't already, we would like to attempt to make this right. I see that you have been in contact with our resolutions team to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime.

Jun. 24th, 2025

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Verified Customer

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Mary Nesmith

Personnel were very professional. Answer all my questions in a timely manner. Everyone was very friendly as well.

1 year ago

Reply from Freedom Power

Hi Mary, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 20th, 2025

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Verified Customer

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David Venturella Ocala, FL

Freedom Solar Polar was the entire process very simply once we made our decision to purchase a solar system.

2 years ago

Reply from Freedom Power

Hi David! We appreciate your positive feedback and enjoyed helping you make the switch to solar. Should you need anything in the future, we will be here for you.

Oct. 5th, 2023

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Verified Customer

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Wendy Mineault Wellesley, MA

Our salesman, Marcus F. was fabulous from start to finish, as we had issues through the process to be finally on line.

2 years ago Edited July 12, 2023

Reply from Freedom Power

Hi Wendy! Thank you for taking the time to leave us a review! We are so glad to hear Marcus did an amazing job leading you through the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

Aug. 16th, 2023

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Verified Customer

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David Linzey Pflugerville, TX

From Day 1, my expectations were exceeded in service, system and warranty. There's not a better company in this market!

4 years ago

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Verified Customer

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JAMES L SMALL Georgetown, TX

They did a great job on the install and looks much better then neighbors that used other installers

4 years ago

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Verified Customer

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Grant Cornett Jarrell, TX

Was told that my system would run 100% of my electric needs, but now I am just paying a slightly discounted electric bill and a solar system bill at the same time for the next 25 years.

4 years ago

Reply from Freedom Power

Hi Grant - Thanks for letting us know about this. We'd like to look into this and make it right. Please send an email to marketing@freedomsolarpower.com and we will get right on this.

Jul. 28th, 2021

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Verified Customer

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Chris Bunch San Antonio, TX

Everything works as planned from the start. We've never lost power even when our neighbors were out for 1.5 days.

4 years ago

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Verified Customer

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Richard Hrabik Leander, TX

very experienced and thorough. They are also very responsive and did an excellent job at installation

4 years ago

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Verified Customer

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Wucher Austin, TX

Seems like a product and it is saving me money on my electric bills. The people are very knowledgeable and helpful.

4 years ago

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Verified Customer

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Anonymous Austin, TX

I like the installation and the warranty. They have been good communicators and it has goen according to schedule.

4 years ago

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Susan Ballard Pearland, TX

I enjoyed working with my sales representative, Gene S, However, when I have needed follow-up maintenance, the response has been slow and I have even had to involve Gene to make it happen. Communication between the service center and the customer is lacking continuity and follow up.

2 years ago

Reply from Freedom Power

Hi Susan - Thank you for reaching out to alert us about this. This is certainly not the experience we want our customers to have, and we are actively taking steps to improve our communication efforts. Do you mind emailing us at customerservice@freedomsolarpower.com or calling 833-500-0014 so that we can get to the bottom of your problem for you? We need a little more information to direct you to the right person.

Aug. 24th, 2023

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David Young Virginia Beach, VA

The customer representatives are polite professional and very knowledgeable about the product. Freedom solar is a great company and I have nothing but positive compliments about the equipment.

2 years ago

Reply from Freedom Power

Thank you, David! Thank you for the positive review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2023

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Beth Pierce Austin, TX

The process was complex, but Freedom Solar staff did a good job in communicating what was happening. They worked with my HOA to get approval for the plans, and installed pretty much within the timelines. However, I have not received the $500 for a completed referral that I made. I am awaiting explanation for the delay.

2 years ago

Reply from Freedom Power

Thank you for your feedback Beth! We'd like to resolve your concern regarding your referral. Can you send us an email to customercare@freedomsolarpower.com so we can help further assist?

Aug. 2nd, 2023

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Ruthie McNeely Dallas, TX

No dislikes.Very detailed professional efficient informative thru each phase inc. ALL employees & 😃 besides👍Slowest part of whole process is inspections & approvals by state,city,etc

4 years ago

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Verified Customer

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Timothy Lew

Friendly service and business was conducted on the phone

5 months ago

Reply from Freedom Power

Thanks so much Timothy! We’re glad you had a great experience with our team. Whenever you need support or have questions, we’re here to help!

Aug. 27th, 2025

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Janica Pilcher Round Rock, TX

Thank you Freedom Solar and Jonathan B for Outstanding Customer Service and a job well done! We absolutely love our solar panels and the App is Amazing! Thank you Jonathan for your expertise and exceptional availability throughout the whole process! We appreciate your hard work and dedication!

3 years ago

Reply from Freedom Power

Hi Janica, It sounds like Jonathan B did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Nov. 17th, 2022

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Verified Customer

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Elic Hamilton

Local Texas company, no hassle sales, and good communication!

10 months ago

Reply from Freedom Power

Hi Elic Hamilton! We appreciate you highlighting our local Texas roots! We strive to make the process easy and keep our communication clear. Thanks for your positive review!

Apr. 24th, 2025

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Verified Customer

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Brenda Ramagnoli

Love the way they explain the process. Awesome customer service!

10 months ago

Reply from Freedom Power

Hi Brenda Ramagnoli, thank you for your review! We're excited to continue providing you with excellent service as you enjoy your new solar system. Congratulations!"

Apr. 1st, 2025

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Verified Customer

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Viral Sonecha

Excellent customer service. Explained me about my monthly consumption.

11 months ago

Reply from Freedom Power

Viral, you've made a powerful choice going solar with Freedom Solar Power! We loved being a part of your transition, and your feedback reinforces our commitment to excellence. Rest assured, we'll continue to be your trusted partner. Congratulations on taking control of your energy future! -eden

Mar. 6th, 2025

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farinaz farsaei Odessa, FL

They offer high-quality products and their service stands out compared to other companies we looked into.

7 months ago

Reply from Freedom Power

Hi Farinaz, We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you!

Jul. 16th, 2025

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Verified Customer

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Matthew Ancheta

Very supportive throughtout the process! The technicians installing it were easy to talk to also!

1 year ago

Reply from Freedom Power

Hi Matthew, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 21st, 2025

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Marcy

From start to finish, the team kept us informed and made the entire process so easy.

1 year ago

Reply from Freedom Power

Hi Marcy, WOW! Thanks for the amazing review! We're thrilled you had such a great experience. We're dedicated to providing top-notch service every step of the way, from installation to any future needs you might have over the entire 25-year warranty period. We can't wait to keep exceeding your expectations!

Feb. 20th, 2025

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Verified Customer

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Mike Diaz

Had 26 panels installed May 2022 Freedom solar did a fantastic job thru the whole process

1 year ago

Reply from Freedom Power

Hi Mike, thank you for the fantastic review! We're so glad you're happy with your solar system. We're committed to supporting you throughout the next 25 years of worry-free, sun-powered savings. We look forward to a long and bright future together!"

Feb. 20th, 2025

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Mark Karls

The loan facility is horrible. After a year a women finnaly stepped up and corrected it. Other than that I'm happy.

1 year ago

Reply from Freedom Power

Hi Mark! We appreciate your feedback and understand how frustrating that experience must have been. We're glad to hear that a team member was able to step in and resolve the issue. Providing excellent service is our priority, and we’re always working to improve. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Feb. 13th, 2025

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Verified Customer

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LAB

Complete satisfaction with Freedom Solar performance in terms of both system and customer support.

1 year ago

Reply from Freedom Power

Hi! Thank you for sharing your experience! We're thrilled to hear that you're completely satisfied with both your system's performance and the support you've received. Our team is committed to providing reliable solar solutions and exceptional customer service, and we appreciate the opportunity to be part of your solar journey. If you ever need anything, we're here to help!

Feb. 10th, 2025

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Verified Customer

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Wendal Dorsey

Panels are great, producing about 60% of my electricity as discussed. However, they were tooooo expensive.

1 year ago

Reply from Freedom Power

Hi Wendal! Thank you for your feedback. We will be sure to get it reported to the appropriate teams so we can continue to improve.

Mar. 27th, 2024

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Verified Customer

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Jeff Glass

Very pleasant and prompt service. Easy process...now I have solar power and a backup power wall.

1 year ago

Reply from Freedom Power

Hi Jeff! We loved helping you make the switch to solar. Thank you for choosing Freedom!

Mar. 27th, 2024

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William Dallas, TX

Delivered as advertised. Responsive customer service and great communication through the process.

2 years ago

Reply from Freedom Power

Hi William, thank you for the stellar review! Our goal is to offer you a great experience from installation through to any service needs you may have, throughout your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Oct. 5th, 2023

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Verified Customer

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Adrian Baer Houston, TX

Freedom handled design permits and installation very smoothly. It was a streamlined process.

2 years ago Edited October 10, 2023

Reply from Freedom Power

Hi Adrain, thank you for taking the time to tell us about your experience. We strive to provide great service and are happy to hear that your project was seamless!

Oct. 5th, 2023

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Verified Customer

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Noel Shafi San Antonio, TX

Great service professional installation. However the panels are not producing as much as they should be.

2 years ago

Reply from Freedom Power

Hi Noel! Thanks for sharing your thoughts with us. We really appreciate the high rating. Also, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels and it varies for every homeowner and/or circumstance. Kindly send an email to customerservice@freedomsolarpower.com or give us a call at (833) 500-0014 if you're needing assistance with this so we can direct you to the right person.

Aug. 11th, 2023

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Verified Customer

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Steve & Georgeann Walton Stanton, TX

Fast, professional service, great quality product. Exceptionally happy customers!

4 years ago

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Dasha E Titlebaum Austin, TX

Crystal was an incredible customer support agent, and the solar is working out nicely!

4 years ago

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Raxter Austin, TX

I spoke to several companies and Freedom’s agents were more attentive and got me more information.

4 years ago

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