Freedom Power: Read 316 User Reviews From Real Homeowners

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Verified Customer

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Roberta Hill

I love my solar panels. They look awesome on my roof… I only had one issue but it’s not a big issue my bill is still considerably low.

1 year ago

Reply from Freedom Power

Roberta, Solar success! We loved helping you make the switch, and your feedback is fantastic! Need anything? We're on it! Congrats on going solar with Freedom Solar Power! -eden

Mar. 12th, 2025

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Verified Customer

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Angela

Freedom Solar installed my solar home battery backup system seamlessly and efficiently! Their communication and onboarding details were so helpful!

1 year ago

Reply from Freedom Power

Angela, We're buzzing with excitement knowing you're now harnessing the power of the sun! Your feedback means the world to us, and we're honored to have been your partner in this incredible journey. From here on out, we're your dedicated support team. Thank you for choosing Freedom, and welcome to the solar revolution. -eden

Mar. 12th, 2025

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Verified Customer

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Kirstin Hugdahl

I highly recommend Freedom Solar Power! They have been excellent from the first consultation all the way through the installation process.

1 year ago

Reply from Freedom Power

Hi Kirstin, We're buzzing with excitement that you're now a part of the Freedom Solar Power family! It was a blast helping you make the switch, and your feedback is truly appreciated. Remember, we're always here to support your solar success. Huge cheers to your bright, sunny future! -eden

Mar. 6th, 2025

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Verified Customer

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David Tynan

Very pleased with the sun power team. Design permitting and install teams all very professional and personable. I over produced last year.

1 year ago

Reply from Freedom Power

Hi Mr. Tynan! We're thrilled to hear that you had a great experience with our design, permitting, and install teams! Exceeding your energy production goals is always a win. Thank you for choosing Freedom Solar Power and for sharing your experience!

Feb. 28th, 2025

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Verified Customer

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Michael

Their installers destroyed a new, 2-month-old roof. Each repair attempt was ludicrous and ultimately resulted in a leak that was so severe the ceiling inside the house caved in. The roof was finally replaced and solar reinstalled and we are whole, but it took months and lawsuit threats to get it accomplished. Never again.

2 years ago

Reply from Freedom Power

Hi Michael. We’d like to reach out and make things right for you, but we can’t find your name in our system based on your Google profile. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We will be communicating this to our leadership so that we can improve further customer experience going forward.

Mar. 25th, 2024

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Verified Customer

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Bim Rowcliffe Sherman, TX

The team from sales to final checkout was great! Very professional. Made it knew everything about the system before they turned it over

2 years ago Edited October 10, 2023

Reply from Freedom Power

Hi Bim, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Oct. 9th, 2023

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Verified Customer

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Ralph Murphy Dallas, TX

My solar panels in my back office studio area are not registering on my My Sun power app. Sometimes some of them register, but they area lower than the panels on my main house. Y’all have sent one or two tech that were supposed to be able to get on the roof 4 or 5 times over the last 3 months, and none of them could get on the roof to trouble shoot the panels.

2 years ago

Reply from Freedom Power

Hi Ralph, we apologize that this has been your experience- it certainly does not meet our standards of quality service. I see that my service team is aware of your situation and is currently working on getting a team out to asses your panels. We truly appreciate your patience and understanding. Please feel free to reach out to customerservice@freedomsolar power if you have any other concerns.

Oct. 5th, 2023

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Verified Customer

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TJ

Freedom did an amazing job with the design of exactly what I needed. The install went smoothy and followup customer service has been excellent.

3 years ago Edited February 20, 2025

Reply from Freedom Power

Hi, TJ. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Verified Customer

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Adina Decuire Pflugerville, TX

The savings and the rebate that was promised by the salesman was not true. Have not saved much on my electricity bill. Bill is still running up to 150 bucks a month. I’ve emailed my concerns and I get the same canned email advising the panels are working as they should. What a joke. Talk about buyer’s remorse! I would not recommend solar panels to anyone.

3 years ago

Reply from Freedom Power

Thank you, Adina! We appreciate your feedback. Please be on the lookout for an email from us. We would be more than happy to address any concerns you may have.

Aug. 16th, 2023

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Verified Customer

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Philip Warren Austin, TX

Great install experience and knowledgable staff. Very efficient panels which better used the available space on our roof.

5 years ago

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Verified Customer

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Thomas Guice Harker Heights, TX

The tax credit in not explained in depth, especially when signing for the loan and the repayment that is needed, to when you will actually receive your tax credit funds.

5 years ago

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Verified Customer

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Bill Hornbuckle Bebe, TX

Dependable, thorough, high quality work, company has been in business for a long time, reasonable price, not cheap but not the most expensive

5 years ago

Reply from Freedom Power

Thank you, Bill! We're glad our reliability and fair pricing came through in your experience.

Jul. 10th, 2026

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Verified Customer

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Anonymous Boerne, TX

I am glad I went with them. I liked the sales guy. They were clean when they had it installed. Nothing was damaged. It was a good experience.

5 years ago

Reply from Freedom Power

Thank you for the kind words! We're glad our sales team and clean installation made for a great experience.

Jul. 10th, 2026

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Verified Customer

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Austin Austin, TX

Good quality equipment and helpful customer service. They were quick to respond and helped me navigate the power restoration process.

5 years ago

Reply from Freedom Power

Thank you, Austin! We're glad our team was quick to respond and helped guide you through power restoration.

Jul. 10th, 2026

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Verified Customer

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Mccollough Austin, TX

There were a couple of communication breakdowns where I wasn’t notified of certain things. In general though they work good and I haven’t had any real issues.

5 years ago

Reply from Freedom Power

Thank you for the feedback! We're sorry for the communication gaps and glad the system has otherwise worked well for you.

Jul. 10th, 2026

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Verified Customer

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Rocha Boerne, TX

I highly recommend this company. The product is high quality. It was put up quick and easy and they have been prompt and professional.

5 years ago

Reply from Freedom Power

Thank you, Rocha! We're glad the installation was quick and easy, and that our team was prompt and professional throughout.

Jul. 10th, 2026

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Verified Customer

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Chumlea Austin, TX

It seems to be working well. Customer support has been receptive and attentive. I have recommended them to several other people.

5 years ago

Reply from Freedom Power

Thank you, Chumlea! We're so glad our customer support has been responsive and that you'd recommend us to others.

Jul. 10th, 2026

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Verified Customer

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Anonymous Austin, TX

System is consistent and very accurate. It is always producing what was guaranteed. All the individuals have been very professional.

5 years ago

Reply from Freedom Power

Thank you for the kind words! We're glad the system has been consistent, accurate, and that our team's professionalism came through.

Jul. 10th, 2026

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Verified Customer

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Olan Boerne, TX

It's working like it is supposed to and it looks better than other solar panels I’ve seen around. Any issues are responded to quickly.

5 years ago

Reply from Freedom Power

Thank you, Olan! We're glad your system is outperforming other panels you've seen and that we've been quick to address any issues.

Jul. 10th, 2026

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Verified Customer

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Joseph Boerne, TX

The system is reliable and it does it’s job. I am waiting on the software application to monitor the system but that is the only complaint. It has all gone well.

5 years ago

Reply from Freedom Power

Thank you, Joseph! We're glad the system has been reliable, and we appreciate you flagging the monitoring app for us to follow up on.

Jul. 10th, 2026

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Verified Customer

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Schulwolf Austin, TX

Overall the experience with freedom solar has been positive. Everything seems to be working. Everybody has been excellent. I would recommend them to others.

5 years ago

Reply from Freedom Power

Thank you, Schulwolf! We're glad everyone on our team was excellent and that you'd recommend us to others.

Jul. 10th, 2026

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Julie Beckwith Palmetto, FL

We are mid project and are very pleased with Freedom. The sales process was a breeze and they are doing an incredible job keeping us in the loop every step of the way. They are handling absolutely everything from paperwork to permits, even dealing with our HOA. We can't wait for install!

1 year ago

Reply from Freedom Power

Hi Julie Beckwith! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Jul. 3rd, 2025

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Bruce Rieger Woodland Park, CO

The installation crew did a great job setting up and installing our solar panels. They were respectful of property and kept us updated on the progress of the installation. They completed the project in 3 days. The solar panels have been a great asset to our home and has helped save us a lot of money on our electric bill.

3 years ago

Reply from Freedom Power

Hi Bruce, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Aug. 28th, 2023

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George Warriner Austin, TX

The field people work is excellent. They even clean up after themselves. Overall, the Austin office people could be more satisfactory. It took months, including a letter to the president, to install a 3rd Tesla battery they sold. They rely too much on automation to communicate with customers. Some of it doesn't make sense, and the customer is never sure who or what position of the person or computer the communication is coming from. They seem to need to be more knowledgeable about Projection Management. Not one person was assigned primary accountability, and then the name was provided to the customer. It isn't good because they have solid performing products and good field people. The Austin office does a disservice to the field people.

3 years ago

Reply from Freedom Power

Hi George! Thank you for reaching out about your concerns. We take your feedback seriously and want our customers to have the best experience when going solar. We are going to implement your comments to improve our process, and we apologize you didn’t have a completely seamless project. Please email customerservice@freedomsolarpower.com if you have any questions.

Aug. 22nd, 2023

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Ryan speight Elizabethton, TN

My wife and I just recently purchased solar panels from Freedom Solar. The experience was fast, easy, and overall great. Our salesman Robert N is incredible. He took the time to explain everything under the sun about solar. He answered all of our questions. He is top notch and I would recommend him to anyone looking for solar panels.

3 years ago

Reply from Freedom Power

Hi, Ryan. This is the kind of feedback that we love to hear because our core values include going above and beyond for every customer. We're proud that Robert lived up to your expectations, and are grateful that you chose to work with us. Thank you for your recommendation!

Feb. 10th, 2023

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Natasha Borischenko Columbia, SC

I've been researching solar for the new home we're building. Of all the companies out there, Freedom Solar seems to be the best overall. Not the cheapest, but I believe you get what you pay for. When we finally decide to go solar it will be Freedom Solar Power. Expected to move in this spring.

3 years ago

Reply from Freedom Power

Hi, Natasha. Thank you so much for taking the time to leave a review! We're so happy that you've enjoyed your experience and that we are able to meet all your expectations. Thank you for choosing Freedom!

Jan. 25th, 2023

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Verified Customer

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Daniel Catalan Winter Haven, FL

Excellent service, highly recommended, amazing service.

4 months ago

Reply from Freedom Power

Thank you, Daniel! We truly appreciate your recommendation and are glad you had an amazing experience.

Jul. 10th, 2026

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Verified Customer

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Daniel Cole

First installation was great. Second installation was also great.

7 months ago

Reply from Freedom Power

Thank you, Daniel! We're glad both of your installations went great from start to finish.

Jul. 10th, 2026

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Verified Customer

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Vincent Carde

Fantastic service. Very prompt and helpful and ready to answer any questions needed.

11 months ago

Reply from Freedom Power

Hi Vincent, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!

Nov. 10th, 2025

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Verified Customer

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Mary Werick

Great customer service and follow up. Am looking forward to going green and having a battery for black outs!

1 year ago

Reply from Freedom Power

Hi Mary Werick, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. We're excited to be part of your solar journey with you. Welcome to the Freedom Solar family!

Sep. 12th, 2025

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Verified Customer

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Nobel Chowdary Mandepudi

Brad is a great guy, clear on details and explained deeper view of why solar is really an advantage.

1 year ago

Reply from Freedom Power

Hi Nobel, thank you for the stellar review! It sounds like Brad did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!

Jun. 13th, 2025

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Verified Customer

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Steve Perenchio

Good communicaton, friendly and hard working employees. Technicians were well qualified and competent.

1 year ago

Reply from Freedom Power

Hi Mr. Perenchio! Thank you for your feedback! We're glad to hear that our team provided great communication and a professional experience. Our hardworking technicians take pride in delivering quality service, and we appreciate your support!

Feb. 28th, 2025

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Verified Customer

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Niquya Gardner

Chase was great with explaining everything and double checking. The process is very simple and they walk through it all

1 year ago

Reply from Freedom Power

Hi Niquya! Thank you for your kind words! We're thrilled to hear that Chase provided a clear and thorough experience while guiding you through the process. At Freedom Solar, we strive to make solar simple and seamless, and we're glad to know we met your expectations. We appreciate your support!

Feb. 28th, 2025

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Verified Customer

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Mary Nesmith

Personnel were very professional. Answer all my questions in a timely manner. Everyone was very friendly as well.

1 year ago

Reply from Freedom Power

Hi Mary, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 20th, 2025

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Verified Customer

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David Venturella Ocala, FL

Freedom Solar Polar was the entire process very simply once we made our decision to purchase a solar system.

2 years ago

Reply from Freedom Power

Hi David! We appreciate your positive feedback and enjoyed helping you make the switch to solar. Should you need anything in the future, we will be here for you.

Oct. 5th, 2023

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Verified Customer

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Wendy Mineault Wellesley, MA

Our salesman, Marcus F. was fabulous from start to finish, as we had issues through the process to be finally on line.

3 years ago Edited July 12, 2023

Reply from Freedom Power

Hi Wendy! Thank you for taking the time to leave us a review! We are so glad to hear Marcus did an amazing job leading you through the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

Aug. 16th, 2023

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Verified Customer

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David Linzey Pflugerville, TX

From Day 1, my expectations were exceeded in service, system and warranty. There's not a better company in this market!

5 years ago

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Verified Customer

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JAMES L SMALL Georgetown, TX

They did a great job on the install and looks much better then neighbors that used other installers

5 years ago

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Verified Customer

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Grant Cornett Jarrell, TX

Was told that my system would run 100% of my electric needs, but now I am just paying a slightly discounted electric bill and a solar system bill at the same time for the next 25 years.

5 years ago

Reply from Freedom Power

Hi Grant - Thanks for letting us know about this. We'd like to look into this and make it right. Please send an email to marketing@freedomsolarpower.com and we will get right on this.

Jul. 28th, 2021

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Verified Customer

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Chris Bunch San Antonio, TX

Everything works as planned from the start. We've never lost power even when our neighbors were out for 1.5 days.

5 years ago

Reply from Freedom Power

Thank you, Chris! We're thrilled your system has kept your power on reliably, even during a 1.5-day outage nearby.

Jul. 10th, 2026

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Verified Customer

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Richard Hrabik Leander, TX

very experienced and thorough. They are also very responsive and did an excellent job at installation

5 years ago

Reply from Freedom Power

Thank you, Richard! We're glad our team's experience and responsiveness stood out during your installation.

Jul. 10th, 2026

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Verified Customer

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Wucher Austin, TX

Seems like a product and it is saving me money on my electric bills. The people are very knowledgeable and helpful.

5 years ago

Reply from Freedom Power

Thank you for the kind words! We're glad the savings on your electric bill and our team's helpfulness stood out.

Jul. 10th, 2026

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Verified Customer

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Anonymous Austin, TX

I like the installation and the warranty. They have been good communicators and it has goen according to schedule.

5 years ago

Reply from Freedom Power

Thank you for the kind words! We're glad our team's communication and the installation timeline lived up to your expectations.

Jul. 10th, 2026

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T. Womack

Sales: above average person, however it took them 3 times to get the contract correct - 3 stars for sales. Installation: 5 starts independent inspector verified install, panels not exactly what we ordered (same performance) Qual of product and Service 4 stars Customer service unacceptable, too long and too expensive get fixed. after 39 days we had Tesla fix the problem for free. one star Due to the run-around and problem we had with service I can only give them 2 starts for trustworthiness.

1 year ago

Reply from Freedom Power

Hi T. Womack, Please accept our sincere apologies for the unsatisfactory experience you encountered. We regret that this caused you inconvenience. This is not the experience we aim to provide for our clients. We are pleased to hear that your concern has been resolved. Our commitment is to ensure a positive experience for you, from the initial installation through any subsequent service needs. Thank you for your feedback.

Apr. 1st, 2025

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Susan Ballard Pearland, TX

I enjoyed working with my sales representative, Gene S, However, when I have needed follow-up maintenance, the response has been slow and I have even had to involve Gene to make it happen. Communication between the service center and the customer is lacking continuity and follow up.

3 years ago

Reply from Freedom Power

Hi Susan - Thank you for reaching out to alert us about this. This is certainly not the experience we want our customers to have, and we are actively taking steps to improve our communication efforts. Do you mind emailing us at customerservice@freedomsolarpower.com or calling 833-500-0014 so that we can get to the bottom of your problem for you? We need a little more information to direct you to the right person.

Aug. 24th, 2023

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David Young Virginia Beach, VA

The customer representatives are polite professional and very knowledgeable about the product. Freedom solar is a great company and I have nothing but positive compliments about the equipment.

3 years ago

Reply from Freedom Power

Thank you, David! Thank you for the positive review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2023

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Beth Pierce Austin, TX

The process was complex, but Freedom Solar staff did a good job in communicating what was happening. They worked with my HOA to get approval for the plans, and installed pretty much within the timelines. However, I have not received the $500 for a completed referral that I made. I am awaiting explanation for the delay.

3 years ago

Reply from Freedom Power

Thank you for your feedback Beth! We'd like to resolve your concern regarding your referral. Can you send us an email to customercare@freedomsolarpower.com so we can help further assist?

Aug. 2nd, 2023

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Ruthie McNeely Dallas, TX

No dislikes.Very detailed professional efficient informative thru each phase inc. ALL employees & 😃 besides👍Slowest part of whole process is inspections & approvals by state,city,etc

5 years ago

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Janica Pilcher Round Rock, TX

Thank you Freedom Solar and Jonathan B for Outstanding Customer Service and a job well done! We absolutely love our solar panels and the App is Amazing! Thank you Jonathan for your expertise and exceptional availability throughout the whole process! We appreciate your hard work and dedication!

3 years ago

Reply from Freedom Power

Hi Janica, It sounds like Jonathan B did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Nov. 17th, 2022

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Verified Customer

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Martha Chamberlain

Great company to get solar from. You won’t be disappointed.

10 months ago

Reply from Freedom Power

Thank you for the wonderful review Martha! We’re thrilled to hear that you had a great experience and that you’d recommend us for solar. Our team works hard to make the process smooth and reliable, and it means a lot to know we delivered. Welcome to the Freedom Solar family!

Nov. 20th, 2025

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