Freedom Power: Read 316 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Lujan Austin, TX

Installation was pretty smooth. The scheduled a visit to look at the property and then made it official and gave me a date and within two days the equipment was installed. They are quick and responsive and super friendly in customer service. I haven’t had any issues.

5 years ago

Reply from Freedom Power

Thank you, Lujan! We're glad the installation was quick and smooth, and that our customer service has been friendly and responsive.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Brad Austin, TX

The system is pretty expensive but the quality is up there. It is the best technology in the industry. Even their competitors know that is true. They gave me all the information I needed to make an educated decision. I feel really confident able to performance and the longevity of the system. Everybody has been helpful and knowledgeable.

5 years ago

Reply from Freedom Power

Thank you, Brad! We're glad our team gave you the information you needed to feel confident in the system's performance and longevity.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Hodges Austin, TX

They’re awesome. Any time I have a questions, they jump on it real quick. The quality is the best. They use sun power equipment and it is probably the best on the market. They were very quick and clean with the installation.

5 years ago

Reply from Freedom Power

Thank you, Hodges! We're glad our team is quick to respond and that the installation was fast and clean.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Hasanain Mohammed Orlando, Florida

There is very good company Courteous service and punctuality.

2 months ago

check_circle

Verified Customer

star star star star star

John Chesney (HVAC) Dallas, Texas

Great experience. Very thorough. Looking forward to having the system in service.

3 months ago

Reply from Freedom Power

Thank you, John! We're glad you found the process thorough and can't wait for you to start enjoying your new system.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

James Sonney Kissimmee, FL

Trustworthy people. Every thing has gone smoothly from the permits to the inspections and now installation.

5 months ago

Reply from Freedom Power

Thank you, James! We're glad the permits, inspections, and installation all went smoothly for you.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Kathy Loring

They were extremely knowledgeable and helpful. There is a lot of competition out there but Freedom Power outshined them all.

7 months ago

Reply from Freedom Power

Thank you, Kathy! We're glad our team's knowledge and helpfulness made us stand out.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Deacon Dale

Imstallation of solar pannels and batteries was fast and easy. We have had ours installed now for about 3 years with no issues. No power outages during storms because of battery storage. Was a great decision to buy.

1 year ago Edited May 29, 2025

Reply from Freedom Power

Hi Deacon Dale! It's fantastic to know that you've had a long-term positive experience with our work. This is exactly what we strive for – providing high-quality installations and reliable systems that our customers can depend on for years to come. We truly appreciate your continued trust in our services and your feedback. If you ever have any questions we can assist you with down the road, please don't hesitate to give us a call. Thank you for choosing Freedom Solar Power!

Apr. 4th, 2025

check_circle

Verified Customer

star star star star star

Tawnya Dankert

From the beginning, I knew that working with this company (team) was going to be great. The sales rep was amazing and the project manager team has been fantastic! Super excited about our install!

1 year ago

Reply from Freedom Power

HI Mrs. Dankert! Thank you for your wonderful feedback! We're so glad to hear that your experience has been great from the start and that both our sales and project management teams have made a positive impact. It’s exciting to know you’re looking forward to your installation, and we appreciate your trust in us. If you ever have any questions along the way, we’re always here to help!

Mar. 20th, 2025

check_circle

Verified Customer

star star star star star

Timothy Kolstrom

I am so happy with my solar panels and Tesla power wall system. I have been able to stay powered during a few big outages in the past year. This is a great piece of mind since I work from home.

1 year ago

Reply from Freedom Power

Hi Mr. Kolstrom! Thank you for sharing your experience! We're so glad to hear that your solar panels and Tesla Powerwall system have kept you powered through outages! Reliable energy is essential, especially when working from home, and we're happy to provide that peace of mind. Thank you for trusting Freedom Solar Power!

Feb. 28th, 2025

check_circle

Verified Customer

star star star star_border star_border

John

I was told the off set would be 100%. I did not know that meant I would pay my electric bill and get 0.1cent back per kw. So I get $13.00 discount off of my bill for what I generated even though off set is more to the grid than I take from the grid. I was told companies can even match but the ones that do not cover my area. Im hoping summer will have better rates.

2 years ago

Reply from Freedom Power

Thank you for telling us about your experience. It is our goal to provide clear and accurate information throughout the entire process, and we apologize if we fell short. Our offsets are based on an annual basis, so it's possible that production may fall short in the winter, but it should balance out by the end of the year. If you would like to discuss your concerns further, please reach out to customerservice@freedomsolarpower.com or give us a call at 833-500-0014.

Mar. 27th, 2024

check_circle

Verified Customer

star star star star star_border

Noel Dickinson, TX

Pricing and financing were good for original purchase. Installation was relatively good timing. Installation went good for the most part except that at the end of the day, the installers appeared to be in a hurry to finish to repair a leak on someone's roof. As a result, some spare parts were left for me to clean up.

2 years ago

Reply from Freedom Power

Hi Noel, it is disheartening to hear that our crew left a mess for you to clean up. Please know that your feedback will be submitted to the appropriate teams so we can improve in the future. If you would like to tell us more about your experience, feel free to reach out to customerservice@freedomsolarpower.com

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star

Cathryn Hartt Dallas, TX

Excellent. My solar panels have held up to 5 big hail storms. I am saving so much money on electric bills. Yay! Looking forward to getting tax savings back at the end of the year.

2 years ago

Reply from Freedom Power

Hi Cathryn, we appreciate you taking the time to tell us about your experience. We are super excited about your solar project, and look forward to continuing to exceed your expectations!

Oct. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Denise Richmond, TX

I felt like after the contract was signed there were multiple issues. The CEO got involved and resolved everything. He was great, down to earth guy. However, after installation was done, was expecting our sales rep to reach back out to check up on us, but that didn’t happen. I felt we were not well prepared once installation occurred.

3 years ago

Reply from Freedom Power

Hi Denise! Thanks for taking the time to share your thoughts with us. We're very grateful to be working with you and are so glad we could help you make the switch to solar. Thanks again for your patience with us throughout this process. If you ever need anything, please don't hesitate to contact us at (833) 500-0014. We're always happy to help.

Aug. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

Nicolette Guzie Port Richey, FL

I’m becoming increasingly frustrated with the company. I’ve called multiple times about an ongoing issue. Was told I’d get a call back in a few days with an update of someone scheduling to come to my house and refunded for power my panels weren’t producing because of a breaker issue. I can no longer get in contact with my latest representative and have no resolve to my issues.

3 years ago

Reply from Freedom Power

Thank you, Nicolette! We appreciate your review. We are so sorry this has been your experience. I noticed that we do have an open service ticket for you and have been in contact. If you need anything else, please feel free to reach out to customerservice@freedomsolarpower.com.

Aug. 16th, 2023

check_circle

Verified Customer

star star star star_border star_border

Jim Austin, TX

I live in a remote location so getting service can be many weeks and that is not really acceptable. If I had known that I would not have chosen them. I had a failure early on. I am a retired instrument engineer so I like to up with stuff. I don’t think the average person would have noticed. They didn’t tell me I had a problem but they did help me rectify the problem but it was a long, drawn out procedure.

5 years ago

Reply from Freedom Power

Hi Jim - We're sorry to hear about your experience. We'd like to make this right for you so if there is anything we can do please reach out to marketing@freedomsolarpower.com.

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

John Hayes San Antonio, TX

Expert installation of electrical boxes and solar panels. Freedom Solar handled the required permits and our HOA. We have been online for more than one year and are pleased with the savings and reduction of emissions.

5 years ago

check_circle

Verified Customer

star star star star star

Alegria A Hibbetts Austin, TX

We auditioned several solar companies before making the very easy decision to go with Freedom Solar. Spencer S. was as professional, helpful and honest as one could hope for.

5 years ago

Reply from Freedom Power

Thank you, Alegria! We're so glad Spencer's professionalism and honesty made your decision an easy one.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star_border

Boone Austin, TX

I’ve been very pleased with it. I’ve had good results. The equipment seems to be working well for the last seven to eight months. We had one small equipment problem and it was fixed to our satisfaction. They are responsive to every concern.

5 years ago

Reply from Freedom Power

Thank you, Boone! We're glad our team resolved that equipment issue quickly and that you've been pleased with the results.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Anonymous Austin, TX

I really appreciated my sales person because they stayed with me through the installation and over a year. It has been a really smooth and easy experience and the product is quality.

5 years ago

Reply from Freedom Power

Thank you for the kind words! We're glad your sales person's ongoing support made for such a smooth, easy experience.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star_border

Anonymous Austin, TX

Customer service is always willing and able to answer questions. The only negative thing was they miscalculated some local coding on the number of panels they can put up. Installation was pretty uneventful. The system is running low. We were promise 39 percent and it is more around 26.7 percent.

5 years ago

Reply from Freedom Power

Thank you for sharing this. We're glad our customer service was responsive and sorry about the panel coding miscalculation — we appreciate you bringing it to our attention.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Smola Austin, TX

Their app could use some work but other than that the quality of their product is fine. We’ve had them for over a year and they are working very well. None of the cells have gone out. It is working as expected.

5 years ago

Reply from Freedom Power

Thank you, Smola! We're glad the panels have performed reliably for you, and we appreciate the feedback on the app.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Tanner Austin, TX

The process is seamless. They showed up and weren’t destructive at all. We knew what was happened the whole time. It is able to generate enough power to get a rebate from our city.

5 years ago

Reply from Freedom Power

Thank you, Tanner! We're glad the process was seamless and that your system is generating enough power to qualify for a city rebate.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

John Ornelas Austin, TX

I’ve had freedom for about a year and it has been working great. It is producing very well. There were no issues when it was installed. The customer service is very knowledgeable and able to answer all my questions.

5 years ago

Reply from Freedom Power

Thank you, John! We're glad your system has been producing well and our team has been knowledgeable whenever you have questions.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Pacheco Boerne, TX

The best warranty and installation was great. It went fast and smooth. Their customer service has a high response rate. They are professional. I also like they use Sun Power solar panels.

5 years ago

Reply from Freedom Power

Thank you, Pacheco! We're glad the warranty, installation, and our responsive customer service all stood out for you.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Stuckey Austin, TX

I got a great deal. They made it very easy. My issues were anticipated and they took care of them. The inspector said it was one of the more professional jobs she had. So far it has been reliable.

5 years ago

Reply from Freedom Power

Thank you, Stuckey! We're glad you got a great deal and that our team anticipated and handled any issues professionally.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Bunton Boerne, TX

We had a lot of issues with the electric company but Freedom was patient and we were able to get through it. Their technicians pay attention to details. They follow through until the process is complete.

5 years ago

Reply from Freedom Power

Thank you, Bunton! We're glad our technicians' patience and attention to detail helped you get through those electric company issues.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Eduardo Rappaccioli (HVAC) Austin, TX

Great service. Matthew is awesome. Recommend.

2 months ago

star star star star star

Narod Samoht Clifton, NJ

There were numerous hiccoughs along the way, from the time we decided to buy a system until the project was finally complete and ready to use. However, they were by no means all the sole fault of Freedom Solar. As a matter of fact, yours truly was the cause of some of them myself because I was so terrible about checking my emails, phone calls and messages on my cellphone. Since that was the only way that we had set up for them to contact us, then it wasn't their fault that I wasn't responding. Another delay was caused by the weather; the day they first showed up to start working on the project it was pouring down rain in buckets and I sure wouldn't want to be up there on a roof in that myself. So that added at least another week or two because they had to find an opening which they could reschedule us for. Then there was CPS Energy itself!! Your project WILL BE at their convenience and availability, PERIOD. The first time when they showed up to do the final inspection, the battery had almost completely discharged in between when the work was completed and the inspection date. The battery takes quite a while to be almost fully charged up, and the CPS inspector could not just hang out with us waiting for it to charge up because he had other projects to inspect. So, it was back to the waiting game in order to be put back on CPS's schedule, and lo and behold it ALMOST happened a second time, although it wasn't quite as fully discharged the second time and the inspector agreed to go ahead and wait a little bit with us considering what all we had gone through so far. He actually was able to complete his inspection when it was at around 93 % if I remember correctly. So, now you are probably wondering how on Earth I could give them a 5-star rating with all of those problems. The answer is simple - their Customer Service and the Superior Quality of their work and the equipment itself is absolutely INCREDIBLE!!

3 years ago

Reply from Freedom Power

Thanks so much for sharing your thoughts with us, Narod! We are very happy to be working with you, and so thankful for your patience and understanding throughout the process. Welcome to the Freedom Solar Family!

Aug. 11th, 2023

star star star star star

Bob Littleton, CO

I will purchase again and/or recommend Freedom Solar Power System to others. - Likes: Design, Quality of Products, Installation, Personnel, Customer Service, Interest Free Financing, - Dislikes: Lack of Training/Familiarization of Operation, Strategy, Technical Assessment Report of Operational System, Advantage/Disadvantage of How to Use/operate System & Phone Apps, Upfront definition to solar system completion in support of taking the Tax Rebate, - How long did it take from the time you signed the contract to the time your system was fully installed? Installation time Jun 23 - Dec 4, 2021, about 5.5 mos., Have not received any compensation for the mos. when loan payments started (Jan 2023) and solar system became operational (Mar 2023).

3 years ago

Reply from Freedom Power

Hi Bob, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything , we're here for you. Feel free to give us a call at (833) 500-0014! Thank you so much for choosing Freedom and congrats on going solar!

Aug. 11th, 2023

star star star star star

HERACLITUS MAXIMUS Austin, TX

After conducting extensive research with various top-rated solar companies, I am truly pleased to have chosen Freedom Solar as my main solar installation company. Freedom solar is simply the BEST solar company since they offer the best warranty, the panels are the best in the market and their staff (like Juan G) are simply the best equipped to handle all complex questions regarding going solar... I deeply appreciate the professionalism and dedication of my Energy Consultant (JUAN G) who assisted me from the very start. Juan was extremely professional and explain everything there is to know about solar installations intricacies and the great benefits solar offers... Unfortunately, due to an urgent unforeseen family situation, I had to postponed my solar project until I come back to my hometown :( Despite, the obstacles and personal situations I am encountering, I am convinced I will come back to Freedom Solar to resume my solar installations since there is still time to benefit from the federal tax rebates and Freedom Solar world-class costumer service. R/ Eric D.

6 years ago Edited September 14, 2021

Reply from Freedom Power

We are so happy that you had such a great experience with Juan . We wish you the best and are here whenever you need us. Thank you so much for your review.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Jonathan Levant

They made something I thought was daunting incredibly easy and fast, in addition to beating every price I've been quoted.

11 months ago

Reply from Freedom Power

Hi Jonathan! We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Oct. 9th, 2025

check_circle

Verified Customer

star star star star star

Katherine Mcgookey

A sales person that was informed and communicated the pros and cons in a way that was easy to see the benefits. Staff that assessed our home and were very thorough and kind.

1 year ago

Reply from Freedom Power

Hi Katherine, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!

Sep. 30th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Moss

I have a panel out and they have a 25-year warranty but they want to charge me a $500 service fee to come out and fix the solar panel for free. They also want me to switch the monitoring to enphase and n-phase wants to go ahead and charge me over $1,000 to install their networking component to go ahead and transmit the data to their particular office rather than just use the same data service that was originally installed. I thought I was buying a 25-year warranty on a nice product spent a lot of money on it and since then I now have to pay more money to continue to use the product it's not financially viable for me to pay $500 to fix something that they said was going to be fixed for free

1 year ago

Reply from Freedom Power

Hi Paul Moss, We understand your frustration. We sincerely apologize for the confusion and difficulty you've experienced with the service process and the proposed solutions. Our goal is to ensure your system is working as it should. We are committed to resolving this issue directly with you. If we haven't already, we would like to attempt to make this right. We've escalated your concerns to the appropriate team and they will reach out to you in a timely manner to speak through your concerns.

Sep. 3rd, 2025

check_circle

Verified Customer

star star star star star

Cj Mullins

Our system was rapidly installed and we've deliberately held off signing other contractors because we wanted to wait for Freedom Solar to support Enphase.

1 year ago

Reply from Freedom Power

Hi Cj Mullins! Thank you for taking the time to leave us a review. We truly appreciate your support!

Jun. 24th, 2025

check_circle

Verified Customer

star star star star star

Alfred Zapata

Great service and great products, Greg B our salesperson was attentive, informative and provided us with exactly the solar system that we were looking for.

1 year ago

Reply from Freedom Power

Hi Alfred Zapata! Thank you for taking the time to leave us a review! We are so glad to hear that Greg did an amazing job leading you throughout the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

Apr. 30th, 2025

check_circle

Verified Customer

star star star star star

Terry Kasnavia

The Sales person, Sam and his team did a wonderful job. Answered all my questions. Were patient, knowledgeable and most importantly not pushy. They have a wonderful offering.

1 year ago

Reply from Freedom Power

Hi Terry Kasnavia, We're so pleased to hear you appreciated Sam and the team's helpful, no-pressure approach! Providing knowledgeable and patient service is a top priority for us, and we're delighted you had a positive experience with our offering. Thank you for the lovely review!

Apr. 15th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Tung Duong Dallas, TX

generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The company is dishonest, and once they have your money they will not abide by contractual agreements and will ignore your requests for service.

3 years ago Edited March 5, 2024

Reply from Freedom Power

Hi Tung, we are very sorry this has been your experience and we appreciate you for bringing this to our attention. We always strive to provide top of the line customer service, and will be sure to relay this to the appropriate parties. We are glad however to see that we have been in communication with you since this review. If you're still needing assistance at all, please give us a call at (833)500-0014 we will be sure to get you taken care of.

Aug. 11th, 2023

check_circle

Verified Customer

star star star star star

Liz Baker Austin, TX

They have always been responsive and friendly, the product is excellent and competitively priced, and their customer service before, during, and after install is exceptional.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Florio Boerne, TX

It's a good system. I like the design and the ability to expand the system and that it is easy to install the panels. I didn’t have a good experience with their customer service. The process is long and drawn out and I was disappointed with them from the start.

5 years ago

Reply from Freedom Power

Hi Florio - We are always looking to improve and we appreciate your feedback, if there is anything we can do to assist you or if you'd like to provide additional comments please don't hesitate to email us at marketing@freedomsolarpower.com

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Hernandez Austin, TX

We were hoping to get a little more electricity generated but overall it is helping our bill a lot. It also took longer to install than we wanted because of contracts with the city but it has been good.

5 years ago

Reply from Freedom Power

Thank you for the feedback, Hernandez! We're glad it's helping your bill significantly, and we're sorry the city contract process took longer than expected.

Jul. 10th, 2026

star star star star star_border

Judy Waldrep

I love my panels. They are aesthetically very handsome. They generate more than enough power for my home and have saved me $100 a month in electricity bills. The sales team was great and did not pressure me. The many technicians who were involved with the installation were professional. The issue I have is with the engineer involved with signing off on things. He made a lot of mistakes which caused several delays in installation. Took an additional 3 months from the timeframe given to us which means it took 5 months and most of the Summer sun days before I had solar (not to mention I was paying for the panels and my regular electric bill for 3 months). Once installation began, there were weeks upon weeks of never hearing from anyone regarding the status or the next step. We felt forgotten. Once I made phone calls, the ball would start rolling again. The installation part of this process infuriated me and made me regret going with Freedom Solar; however, now that the process is done, I have to say that I love the panels and am glad I went with this company. I even referred a friend to them and they also purchased panels from Freedom Solar. If they can improve their communication throughout the entire process, from contract to power on, I would 10 star rate them.

3 years ago

Reply from Freedom Power

Hi Judy, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback.
However, we apologize for the delays that occurred. We understand that delays are frustrating, and there are many factors that can affect the installation timeline. Safety is always our top priority and we hope to gain back your trust over the course of your 25-year warranty. If you have any other questions or concerns, please feel free to reach out to customerservice@freedomsolarpower.com with the name and address your system is under.

Aug. 23rd, 2023

star star star star star

Patrick Austin, TX

Building a new home I did my homework and met with 5 solar companies before choosing Freedom Solar. The handling of my account was done personally by Don, their regional sales manager. The steps to getting the system installed were professionally managed from the first day of my build until the system was generating power. I was happy with my first electric bill which showed a negative balance (I produced more than I used). I’m impressed with the 20 year guarantee and the availability of continuous support if I ever need it. I highly recommend Freedom Solar to install your solar system.

5 years ago

star star star star star

Abraham Navarro Humble, TX

We chose Freedom Solar from 5 other installers because of their pricing, no pressure quote and quality Sunpower panels. We haven't paid a light bill in a year. Our account balance with Reliant has been in credit status from the start. We earned $-305.93 in credit last summer(8/21/20) and $-161.29 in credit this winter (2/24/21). Needless to say were extremely satisfied and recommend Freedom Solar.

5 years ago

Reply from Freedom Power

Hi Abraham - We are so happy to hear that you've had such a wonderful experience with the Freedom team and your system! Thank you for your recommendation and congrats on going solar!

Mar. 25th, 2021

star star star star star

Kevin Peterson Los Banos, CA

freedom came out and installed 4kw worth of panels, explained the cost and if I find that they estimated the wrong number of panels they would add panels at their cost guarantied for 25 years and the people were very friendly. soon as PG&E does check a person from freedom will be with them and will instruct me on care and proper use of the system

7 years ago

Reply from Freedom Power

We're so happy you had such a great experience - congrats on going solar!

Mar. 17th, 2021

star star star star star

Michele Meza Planada, CA

Freedom forever is fantastic! I recommend them to my friends coworkers and anybody that is interested in solar panels . They care about how you feel and help in any way by explaining the steps of the whole process installing solar panels.. The staff are all wonderful. The people that came to my house to install the panels answer all my questions. It was the best decision I made for me and my family . I want to thank the Freedom staffs .

8 years ago

check_circle

Verified Customer

star star star star star

Eduardo Buelna Dallas, Texas

Simple and straightforward process that gets handled for you

4 months ago

Reply from Freedom Power

Thank you, Eduardo! We're glad we could make the process simple and handle everything for you.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Brittney Jones

They were quick with service and I didn’t have to wait long for the replacement!

6 months ago

Reply from Freedom Power

Thank you, Brittney! We're glad our team could get your replacement to you quickly.

Jul. 10th, 2026

star star_border star_border star_border star_border

Jim Coppins

We bought a system from Freedom Forever / Boundless Energy. Two months in and it doesn’t work!!!!!!!!!! An hour on hold to speak with a useless woman overseas. Another hour on hold to speak with someone in the US to tell me it will be 7-14 BUSINESS DAYS to fix!!!!!! Paid $60k and two months later it doesn’t work and they don’t afford you any escalation whatsoever. Last person in CS I escalated to was supposed to send me his contact info, NEVER DID!!!!! HORRENDOUS SERVICE!!!!!!!!!!!!! TERIBLE PRODUCT!!!!!!

5 months ago

Reply from Freedom Power

We're truly sorry for the frustration with your system outage and the long hold times, Jim. Please email us at CustomerService@gofreedompower.com so we can escalate this and get it resolved right away.

Jul. 10th, 2026

check_circle

Verified Customer

star star star star star

Mike Simpson

Freedom took care of everything including County Inspections, HOA Approval, and Electric Company coordination.

11 months ago

Reply from Freedom Power

Hi Mike, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Oct. 9th, 2025

Freedom Power Reviews