Freedom Solar Power: Read 276 User Reviews From Real Homeowners

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Verified Customer

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Jim Austin, TX

I live in a remote location so getting service can be many weeks and that is not really acceptable. If I had known that I would not have chosen them. I had a failure early on. I am a retired instrument engineer so I like to up with stuff. I don’t think the average person would have noticed. They didn’t tell me I had a problem but they did help me rectify the problem but it was a long, drawn out procedure.

4 years ago

Reply from Freedom Solar Power

Hi Jim - We're sorry to hear about your experience. We'd like to make this right for you so if there is anything we can do please reach out to marketing@freedomsolarpower.com.

Jul. 28th, 2021

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Verified Customer

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Alegria A Hibbetts Austin, TX

We auditioned several solar companies before making the very easy decision to go with Freedom Solar. Spencer S. was as professional, helpful and honest as one could hope for.

4 years ago

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Verified Customer

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John Hayes San Antonio, TX

Expert installation of electrical boxes and solar panels. Freedom Solar handled the required permits and our HOA. We have been online for more than one year and are pleased with the savings and reduction of emissions.

4 years ago

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Verified Customer

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Boone Austin, TX

I’ve been very pleased with it. I’ve had good results. The equipment seems to be working well for the last seven to eight months. We had one small equipment problem and it was fixed to our satisfaction. They are responsive to every concern.

4 years ago

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Verified Customer

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Anonymous Austin, TX

I really appreciated my sales person because they stayed with me through the installation and over a year. It has been a really smooth and easy experience and the product is quality.

4 years ago

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Verified Customer

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Tanner Austin, TX

The process is seamless. They showed up and weren’t destructive at all. We knew what was happened the whole time. It is able to generate enough power to get a rebate from our city.

4 years ago

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Verified Customer

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Smola Austin, TX

Their app could use some work but other than that the quality of their product is fine. We’ve had them for over a year and they are working very well. None of the cells have gone out. It is working as expected.

4 years ago

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Verified Customer

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Anonymous Austin, TX

Customer service is always willing and able to answer questions. The only negative thing was they miscalculated some local coding on the number of panels they can put up. Installation was pretty uneventful. The system is running low. We were promise 39 percent and it is more around 26.7 percent.

4 years ago

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Verified Customer

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John Ornelas Austin, TX

I’ve had freedom for about a year and it has been working great. It is producing very well. There were no issues when it was installed. The customer service is very knowledgeable and able to answer all my questions.

4 years ago

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Verified Customer

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Stuckey Austin, TX

I got a great deal. They made it very easy. My issues were anticipated and they took care of them. The inspector said it was one of the more professional jobs she had. So far it has been reliable.

4 years ago

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Verified Customer

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Bunton Boerne, TX

We had a lot of issues with the electric company but Freedom was patient and we were able to get through it. Their technicians pay attention to details. They follow through until the process is complete.

4 years ago

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Verified Customer

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Pacheco Boerne, TX

The best warranty and installation was great. It went fast and smooth. Their customer service has a high response rate. They are professional. I also like they use Sun Power solar panels.

4 years ago

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Verified Customer

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Gregory Jacobson

Excellent experience! Would highly recommend.

2 months ago

Reply from Freedom Solar Power

Hi Gregory, we are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Oct. 3rd, 2025

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Verified Customer

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Jim Arnold

Always excellent work and great service. System works exactly as quoted

3 months ago

Reply from Freedom Solar Power

Hi Jim, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Aug. 27th, 2025

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Verified Customer

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Hieu Chau

It was fast and a smooth transitions and always great communication

3 months ago

Reply from Freedom Solar Power

Hi Hieu Chau! Thank you for the kind words. We're glad to hear everything went smoothly and that communication met your expectations. We appreciate your support and look forward to working with you again!

Aug. 11th, 2025

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Narod Samoht Clifton, NJ

There were numerous hiccoughs along the way, from the time we decided to buy a system until the project was finally complete and ready to use. However, they were by no means all the sole fault of Freedom Solar. As a matter of fact, yours truly was the cause of some of them myself because I was so terrible about checking my emails, phone calls and messages on my cellphone. Since that was the only way that we had set up for them to contact us, then it wasn't their fault that I wasn't responding. Another delay was caused by the weather; the day they first showed up to start working on the project it was pouring down rain in buckets and I sure wouldn't want to be up there on a roof in that myself. So that added at least another week or two because they had to find an opening which they could reschedule us for. Then there was CPS Energy itself!! Your project WILL BE at their convenience and availability, PERIOD. The first time when they showed up to do the final inspection, the battery had almost completely discharged in between when the work was completed and the inspection date. The battery takes quite a while to be almost fully charged up, and the CPS inspector could not just hang out with us waiting for it to charge up because he had other projects to inspect. So, it was back to the waiting game in order to be put back on CPS's schedule, and lo and behold it ALMOST happened a second time, although it wasn't quite as fully discharged the second time and the inspector agreed to go ahead and wait a little bit with us considering what all we had gone through so far. He actually was able to complete his inspection when it was at around 93 % if I remember correctly. So, now you are probably wondering how on Earth I could give them a 5-star rating with all of those problems. The answer is simple - their Customer Service and the Superior Quality of their work and the equipment itself is absolutely INCREDIBLE!!

2 years ago

Reply from Freedom Solar Power

Thanks so much for sharing your thoughts with us, Narod! We are very happy to be working with you, and so thankful for your patience and understanding throughout the process. Welcome to the Freedom Solar Family!

Aug. 11th, 2023

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Bob Littleton, CO

I will purchase again and/or recommend Freedom Solar Power System to others. - Likes: Design, Quality of Products, Installation, Personnel, Customer Service, Interest Free Financing, - Dislikes: Lack of Training/Familiarization of Operation, Strategy, Technical Assessment Report of Operational System, Advantage/Disadvantage of How to Use/operate System & Phone Apps, Upfront definition to solar system completion in support of taking the Tax Rebate, - How long did it take from the time you signed the contract to the time your system was fully installed? Installation time Jun 23 - Dec 4, 2021, about 5.5 mos., Have not received any compensation for the mos. when loan payments started (Jan 2023) and solar system became operational (Mar 2023).

2 years ago

Reply from Freedom Solar Power

Hi Bob, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything , we're here for you. Feel free to give us a call at (833) 500-0014! Thank you so much for choosing Freedom and congrats on going solar!

Aug. 11th, 2023

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HERACLITUS MAXIMUS Austin, TX

After conducting extensive research with various top-rated solar companies, I am truly pleased to have chosen Freedom Solar as my main solar installation company. Freedom solar is simply the BEST solar company since they offer the best warranty, the panels are the best in the market and their staff (like Juan G) are simply the best equipped to handle all complex questions regarding going solar... I deeply appreciate the professionalism and dedication of my Energy Consultant (JUAN G) who assisted me from the very start. Juan was extremely professional and explain everything there is to know about solar installations intricacies and the great benefits solar offers... Unfortunately, due to an urgent unforeseen family situation, I had to postponed my solar project until I come back to my hometown :( Despite, the obstacles and personal situations I am encountering, I am convinced I will come back to Freedom Solar to resume my solar installations since there is still time to benefit from the federal tax rebates and Freedom Solar world-class costumer service. R/ Eric D.

5 years ago Edited September 14, 2021

Reply from Freedom Solar Power

We are so happy that you had such a great experience with Juan . We wish you the best and are here whenever you need us. Thank you so much for your review.

Mar. 17th, 2021

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Verified Customer

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Derek Vargas

Honest and the answered all my questions. I have and will continue to recommend Freedom Solar!

5 months ago

Reply from Freedom Solar Power

Hi Derek Vargas! Thank you so much for your kind words and support. We're thrilled to hear that you had a positive experience. Your recommendation means a lot to us, and we're grateful for the trust you've placed in Freedom Solar. Congrats on going solar!

Jul. 7th, 2025

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Verified Customer

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Gerald McNamara

They have stepped up their customer service and seem to be more receptive and responding better.

5 months ago

Reply from Freedom Solar Power

Hi Gerald McNamara! Thank you so much for your feedback. Your support and recognition mean a lot to us, and we’re committed to continuing this positive momentum. If there’s ever anything more we can do, please don’t hesitate to reach out!

Jul. 3rd, 2025

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Paula La Mota Lakeland, FL

We chose Freedom Solar out of the couple of companies we received estimates from because of the great service, best prices and just great overall experience.

5 months ago

Reply from Freedom Solar Power

Hi Paula La Mota! Thank you so much for your kind words. It means a lot that you trusted us with your solar project, and we’re grateful for the opportunity to work with you. If you ever have any questions or need support down the road, we're always here to help!

Jul. 3rd, 2025

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Verified Customer

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Angela

Freedom Solar installed my solar home battery backup system seamlessly and efficiently! Their communication and onboarding details were so helpful!

8 months ago

Reply from Freedom Solar Power

Angela, We're buzzing with excitement knowing you're now harnessing the power of the sun! Your feedback means the world to us, and we're honored to have been your partner in this incredible journey. From here on out, we're your dedicated support team. Thank you for choosing Freedom, and welcome to the solar revolution. -eden

Mar. 12th, 2025

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Verified Customer

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Kirstin Hugdahl

I highly recommend Freedom Solar Power! They have been excellent from the first consultation all the way through the installation process.

8 months ago

Reply from Freedom Solar Power

Hi Kirstin, We're buzzing with excitement that you're now a part of the Freedom Solar Power family! It was a blast helping you make the switch, and your feedback is truly appreciated. Remember, we're always here to support your solar success. Huge cheers to your bright, sunny future! -eden

Mar. 6th, 2025

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Verified Customer

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David Tynan

Very pleased with the sun power team. Design permitting and install teams all very professional and personable. I over produced last year.

9 months ago

Reply from Freedom Solar Power

Hi Mr. Tynan! We're thrilled to hear that you had a great experience with our design, permitting, and install teams! Exceeding your energy production goals is always a win. Thank you for choosing Freedom Solar Power and for sharing your experience!

Feb. 28th, 2025

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T. Womack

Sales: above average person, however it took them 3 times to get the contract correct - 3 stars for sales. Installation: 5 starts independent inspector verified install, panels not exactly what we ordered (same performance) Qual of product and Service 4 stars Customer service unacceptable, too long and too expensive get fixed. after 39 days we had Tesla fix the problem for free. one star Due to the run-around and problem we had with service I can only give them 2 starts for trustworthiness.

8 months ago

Reply from Freedom Solar Power

Hi T. Womack, Please accept our sincere apologies for the unsatisfactory experience you encountered. We regret that this caused you inconvenience. This is not the experience we aim to provide for our clients. We are pleased to hear that your concern has been resolved. Our commitment is to ensure a positive experience for you, from the initial installation through any subsequent service needs. Thank you for your feedback.

Apr. 1st, 2025

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Verified Customer

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Tung Duong Dallas, TX

generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The company is dishonest, and once they have your money they will not abide by contractual agreements and will ignore your requests for service.

2 years ago Edited March 5, 2024

Reply from Freedom Solar Power

Hi Tung, we are very sorry this has been your experience and we appreciate you for bringing this to our attention. We always strive to provide top of the line customer service, and will be sure to relay this to the appropriate parties. We are glad however to see that we have been in communication with you since this review. If you're still needing assistance at all, please give us a call at (833)500-0014 we will be sure to get you taken care of.

Aug. 11th, 2023

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Verified Customer

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Liz Baker Austin, TX

They have always been responsive and friendly, the product is excellent and competitively priced, and their customer service before, during, and after install is exceptional.

4 years ago

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Florio Boerne, TX

It's a good system. I like the design and the ability to expand the system and that it is easy to install the panels. I didn’t have a good experience with their customer service. The process is long and drawn out and I was disappointed with them from the start.

4 years ago

Reply from Freedom Solar Power

Hi Florio - We are always looking to improve and we appreciate your feedback, if there is anything we can do to assist you or if you'd like to provide additional comments please don't hesitate to email us at marketing@freedomsolarpower.com

Jul. 9th, 2021

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Verified Customer

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Hernandez Austin, TX

We were hoping to get a little more electricity generated but overall it is helping our bill a lot. It also took longer to install than we wanted because of contracts with the city but it has been good.

4 years ago

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Verified Customer

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Timothy Lew

Friendly service and business was conducted on the phone

3 months ago

Reply from Freedom Solar Power

Thanks so much Timothy! We’re glad you had a great experience with our team. Whenever you need support or have questions, we’re here to help!

Aug. 27th, 2025

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Judy Waldrep

I love my panels. They are aesthetically very handsome. They generate more than enough power for my home and have saved me $100 a month in electricity bills. The sales team was great and did not pressure me. The many technicians who were involved with the installation were professional. The issue I have is with the engineer involved with signing off on things. He made a lot of mistakes which caused several delays in installation. Took an additional 3 months from the timeframe given to us which means it took 5 months and most of the Summer sun days before I had solar (not to mention I was paying for the panels and my regular electric bill for 3 months). Once installation began, there were weeks upon weeks of never hearing from anyone regarding the status or the next step. We felt forgotten. Once I made phone calls, the ball would start rolling again. The installation part of this process infuriated me and made me regret going with Freedom Solar; however, now that the process is done, I have to say that I love the panels and am glad I went with this company. I even referred a friend to them and they also purchased panels from Freedom Solar. If they can improve their communication throughout the entire process, from contract to power on, I would 10 star rate them.

2 years ago

Reply from Freedom Solar Power

Hi Judy, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback.
However, we apologize for the delays that occurred. We understand that delays are frustrating, and there are many factors that can affect the installation timeline. Safety is always our top priority and we hope to gain back your trust over the course of your 25-year warranty. If you have any other questions or concerns, please feel free to reach out to customerservice@freedomsolarpower.com with the name and address your system is under.

Aug. 23rd, 2023

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Patrick Austin, TX

Building a new home I did my homework and met with 5 solar companies before choosing Freedom Solar. The handling of my account was done personally by Don, their regional sales manager. The steps to getting the system installed were professionally managed from the first day of my build until the system was generating power. I was happy with my first electric bill which showed a negative balance (I produced more than I used). I’m impressed with the 20 year guarantee and the availability of continuous support if I ever need it. I highly recommend Freedom Solar to install your solar system.

4 years ago

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Abraham Navarro Humble, TX

We chose Freedom Solar from 5 other installers because of their pricing, no pressure quote and quality Sunpower panels. We haven't paid a light bill in a year. Our account balance with Reliant has been in credit status from the start. We earned $-305.93 in credit last summer(8/21/20) and $-161.29 in credit this winter (2/24/21). Needless to say were extremely satisfied and recommend Freedom Solar.

4 years ago

Reply from Freedom Solar Power

Hi Abraham - We are so happy to hear that you've had such a wonderful experience with the Freedom team and your system! Thank you for your recommendation and congrats on going solar!

Mar. 25th, 2021

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Kevin Peterson Los Banos, CA

freedom came out and installed 4kw worth of panels, explained the cost and if I find that they estimated the wrong number of panels they would add panels at their cost guarantied for 25 years and the people were very friendly. soon as PG&E does check a person from freedom will be with them and will instruct me on care and proper use of the system

6 years ago

Reply from Freedom Solar Power

We're so happy you had such a great experience - congrats on going solar!

Mar. 17th, 2021

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Michele Meza Planada, CA

Freedom forever is fantastic! I recommend them to my friends coworkers and anybody that is interested in solar panels . They care about how you feel and help in any way by explaining the steps of the whole process installing solar panels.. The staff are all wonderful. The people that came to my house to install the panels answer all my questions. It was the best decision I made for me and my family . I want to thank the Freedom staffs .

7 years ago

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Verified Customer

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Jeanette Varandas

Everything is super everyone so nice hopefully all will go well

4 months ago

Reply from Freedom Solar Power

Hi Jeanette! We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us and we look forward to setting up a time to speak more. Have a sunny day!

Jul. 29th, 2025

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Verified Customer

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Gaurang Babaria

Love their customer service, they go above and beyond to keep their customers happy.

8 months ago

Reply from Freedom Solar Power

Gaurang, We're buzzing with excitement knowing you're now harnessing the power of the sun! Your feedback means the world to us, and we're honored to have been your partner in this incredible journey. From here on out, we're your dedicated support team. Thank you for choosing Freedom Solar Power, and welcome to the solar revolution! -eden

Mar. 12th, 2025

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Brad Burson

I bought my system in 2019. When they sold me the system the micro inverters were from a company that went out of business in 2018. They never informed me they were installing parts from the company that is been out of business. now, six years later, I have three micro inverters not working. And they will not stand behind the 25 year warranty. And now they want to charge $100 a year to access the app.

5 months ago

Reply from Freedom Solar Power

Hi Brad Burson. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. If we haven't already, we would like to attempt to make this right. I see that you have been in contact with our resolutions team to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime.

Jun. 24th, 2025

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Verified Customer

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Steve Perenchio

Good communicaton, friendly and hard working employees. Technicians were well qualified and competent.

9 months ago

Reply from Freedom Solar Power

Hi Mr. Perenchio! Thank you for your feedback! We're glad to hear that our team provided great communication and a professional experience. Our hardworking technicians take pride in delivering quality service, and we appreciate your support!

Feb. 28th, 2025

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Verified Customer

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Niquya Gardner

Chase was great with explaining everything and double checking. The process is very simple and they walk through it all

9 months ago

Reply from Freedom Solar Power

Hi Niquya! Thank you for your kind words! We're thrilled to hear that Chase provided a clear and thorough experience while guiding you through the process. At Freedom Solar, we strive to make solar simple and seamless, and we're glad to know we met your expectations. We appreciate your support!

Feb. 28th, 2025

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Verified Customer

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Mary Nesmith

Personnel were very professional. Answer all my questions in a timely manner. Everyone was very friendly as well.

9 months ago

Reply from Freedom Solar Power

Hi Mary, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 20th, 2025

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Verified Customer

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Michael

Their installers destroyed a new, 2-month-old roof. Each repair attempt was ludicrous and ultimately resulted in a leak that was so severe the ceiling inside the house caved in. The roof was finally replaced and solar reinstalled and we are whole, but it took months and lawsuit threats to get it accomplished. Never again.

1 year ago

Reply from Freedom Solar Power

Hi Michael. We’d like to reach out and make things right for you, but we can’t find your name in our system based on your Google profile. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We will be communicating this to our leadership so that we can improve further customer experience going forward.

Mar. 25th, 2024

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Verified Customer

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Bim Rowcliffe Sherman, TX

The team from sales to final checkout was great! Very professional. Made it knew everything about the system before they turned it over

2 years ago Edited October 10, 2023

Reply from Freedom Solar Power

Hi Bim, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Oct. 9th, 2023

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Verified Customer

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Ralph Murphy Dallas, TX

My solar panels in my back office studio area are not registering on my My Sun power app. Sometimes some of them register, but they area lower than the panels on my main house. Y’all have sent one or two tech that were supposed to be able to get on the roof 4 or 5 times over the last 3 months, and none of them could get on the roof to trouble shoot the panels.

2 years ago

Reply from Freedom Solar Power

Hi Ralph, we apologize that this has been your experience- it certainly does not meet our standards of quality service. I see that my service team is aware of your situation and is currently working on getting a team out to asses your panels. We truly appreciate your patience and understanding. Please feel free to reach out to customerservice@freedomsolar power if you have any other concerns.

Oct. 5th, 2023

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Verified Customer

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TJ

Freedom did an amazing job with the design of exactly what I needed. The install went smoothy and followup customer service has been excellent.

2 years ago Edited February 20, 2025

Reply from Freedom Solar Power

Hi, TJ. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Verified Customer

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Adina Decuire Pflugerville, TX

The savings and the rebate that was promised by the salesman was not true. Have not saved much on my electricity bill. Bill is still running up to 150 bucks a month. I’ve emailed my concerns and I get the same canned email advising the panels are working as they should. What a joke. Talk about buyer’s remorse! I would not recommend solar panels to anyone.

2 years ago

Reply from Freedom Solar Power

Thank you, Adina! We appreciate your feedback. Please be on the lookout for an email from us. We would be more than happy to address any concerns you may have.

Aug. 16th, 2023

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Verified Customer

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Philip Warren Austin, TX

Great install experience and knowledgable staff. Very efficient panels which better used the available space on our roof.

4 years ago

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Verified Customer

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Thomas Guice Harker Heights, TX

The tax credit in not explained in depth, especially when signing for the loan and the repayment that is needed, to when you will actually receive your tax credit funds.

4 years ago

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Verified Customer

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Bill Hornbuckle Bebe, TX

Dependable, thorough, high quality work, company has been in business for a long time, reasonable price, not cheap but not the most expensive

4 years ago

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Verified Customer

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Anonymous Boerne, TX

I am glad I went with them. I liked the sales guy. They were clean when they had it installed. Nothing was damaged. It was a good experience.

4 years ago

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