Freedom Solar Power: Read 176 User Reviews From Real Homeowners

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Bob Littleton, CO

I will purchase again and/or recommend Freedom Solar Power System to others. - Likes: Design, Quality of Products, Installation, Personnel, Customer Service, Interest Free Financing, - Dislikes: Lack of Training/Familiarization of Operation, Strategy, Technical Assessment Report of Operational System, Advantage/Disadvantage of How to Use/operate System & Phone Apps, Upfront definition to solar system completion in support of taking the Tax Rebate, - How long did it take from the time you signed the contract to the time your system was fully installed? Installation time Jun 23 - Dec 4, 2021, about 5.5 mos., Have not received any compensation for the mos. when loan payments started (Jan 2023) and solar system became operational (Mar 2023).

1 year ago

Reply from Freedom Solar Power

Hi Bob, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything , we're here for you. Feel free to give us a call at (833) 500-0014! Thank you so much for choosing Freedom and congrats on going solar!

Aug. 11th, 2023

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HERACLITUS MAXIMUS Austin, TX

After conducting extensive research with various top-rated solar companies, I am truly pleased to have chosen Freedom Solar as my main solar installation company. Freedom solar is simply the BEST solar company since they offer the best warranty, the panels are the best in the market and their staff (like Juan G) are simply the best equipped to handle all complex questions regarding going solar... I deeply appreciate the professionalism and dedication of my Energy Consultant (JUAN G) who assisted me from the very start. Juan was extremely professional and explain everything there is to know about solar installations intricacies and the great benefits solar offers... Unfortunately, due to an urgent unforeseen family situation, I had to postponed my solar project until I come back to my hometown :( Despite, the obstacles and personal situations I am encountering, I am convinced I will come back to Freedom Solar to resume my solar installations since there is still time to benefit from the federal tax rebates and Freedom Solar world-class costumer service. R/ Eric D.

4 years ago Edited September 14, 2021

Reply from Freedom Solar Power

We are so happy that you had such a great experience with Juan . We wish you the best and are here whenever you need us. Thank you so much for your review.

Mar. 17th, 2021

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Peter L

Unfortunately, I have to update my review with this downgrade. To be fair, I have loved the performance of my system until this latest issue. It appears that once Freedom Solar has your money you can forget about any support from them. I have started having problems with my battery backup system so I tried to contact Freedom Solar service by phone, by chat, by email with no response or even acknowledgement that they will look at the issue to diagnose and fix the issue. When you call your put on hold and after a while the phone system cuts you off. They offer a call back option but they never call back. I've submitted service requests through email with no response. I've been on their chat where they promise to contact the service department but nothing! It's more than frustrating. Since then I've been in contact with Tesla support and they have connected me with another company to look at my outside. Bottomline, once Freedom takes your money don't expect them to live up to their commitment!!

4 months ago

Reply from Freedom Solar Power

Hi Peter and thanks for sharing your feedback. We're happy to see that a team member has since been in touch with you, and resolved your concerns. Again, unfortunately we were affected by Hurricane Beryl, which caused communication issues on all fronts and we apologize for any frustration you felt. Please let us know if there's anything we can do to assist you in the future, we're here for you!

Jul. 17th, 2024

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Griselle Rivera

I chose Freedom Solar because I took about 3 weeks to research different companies. I spoke with different salespeople and at the end it seemed to be the best choice. They said I would have the #1 panels that would cover my entire house. the system would be sufficient he said but when the day came, they lowered the number of panels. because I would have to pay more in insurance if I did not, I was never told This company assured me that my electric bill would be eliminated that my bill would be about 48 dollars and that is what the electric company charges for their services little did I know that my bill tripled because now I do not only pay my electric bill that is about $230-$330 my solar panels cost about $333 and when I contact them, they say they are working correctly I could understand that i still paid $100 plus my panels but not $250 plus my panels.

4 months ago Edited July 10, 2024

Reply from Freedom Solar Power

Hi Griselle and thank you for sharing your feedback. We apologize for any confusion and frustration you've experienced thus far as our goal is to always be as transparent as possible. We have escalated your concerns to the appropriate parties, and someone will be reaching out to you soon to discuss. Feel free to call us at (833)500-0014 in the meantime for immediate assistance.

Jul. 17th, 2024

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Verified Customer

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Tung Duong Dallas, TX

generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The company is dishonest, and once they have your money they will not abide by contractual agreements and will ignore your requests for service.

1 year ago Edited March 5, 2024

Reply from Freedom Solar Power

Hi Tung, we are very sorry this has been your experience and we appreciate you for bringing this to our attention. We always strive to provide top of the line customer service, and will be sure to relay this to the appropriate parties. We are glad however to see that we have been in communication with you since this review. If you're still needing assistance at all, please give us a call at (833)500-0014 we will be sure to get you taken care of.

Aug. 11th, 2023

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Verified Customer

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Liz Baker Austin, TX

They have always been responsive and friendly, the product is excellent and competitively priced, and their customer service before, during, and after install is exceptional.

3 years ago

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Florio Boerne, TX

It's a good system. I like the design and the ability to expand the system and that it is easy to install the panels. I didn’t have a good experience with their customer service. The process is long and drawn out and I was disappointed with them from the start.

3 years ago

Reply from Freedom Solar Power

Hi Florio - We are always looking to improve and we appreciate your feedback, if there is anything we can do to assist you or if you'd like to provide additional comments please don't hesitate to email us at marketing@freedomsolarpower.com

Jul. 9th, 2021

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Verified Customer

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Hernandez Austin, TX

We were hoping to get a little more electricity generated but overall it is helping our bill a lot. It also took longer to install than we wanted because of contracts with the city but it has been good.

3 years ago

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Judy Waldrep

I love my panels. They are aesthetically very handsome. They generate more than enough power for my home and have saved me $100 a month in electricity bills. The sales team was great and did not pressure me. The many technicians who were involved with the installation were professional. The issue I have is with the engineer involved with signing off on things. He made a lot of mistakes which caused several delays in installation. Took an additional 3 months from the timeframe given to us which means it took 5 months and most of the Summer sun days before I had solar (not to mention I was paying for the panels and my regular electric bill for 3 months). Once installation began, there were weeks upon weeks of never hearing from anyone regarding the status or the next step. We felt forgotten. Once I made phone calls, the ball would start rolling again. The installation part of this process infuriated me and made me regret going with Freedom Solar; however, now that the process is done, I have to say that I love the panels and am glad I went with this company. I even referred a friend to them and they also purchased panels from Freedom Solar. If they can improve their communication throughout the entire process, from contract to power on, I would 10 star rate them.

1 year ago

Reply from Freedom Solar Power

Hi Judy, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback.
However, we apologize for the delays that occurred. We understand that delays are frustrating, and there are many factors that can affect the installation timeline. Safety is always our top priority and we hope to gain back your trust over the course of your 25-year warranty. If you have any other questions or concerns, please feel free to reach out to customerservice@freedomsolarpower.com with the name and address your system is under.

Aug. 23rd, 2023

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Patrick Austin, TX

Building a new home I did my homework and met with 5 solar companies before choosing Freedom Solar. The handling of my account was done personally by Don, their regional sales manager. The steps to getting the system installed were professionally managed from the first day of my build until the system was generating power. I was happy with my first electric bill which showed a negative balance (I produced more than I used). I’m impressed with the 20 year guarantee and the availability of continuous support if I ever need it. I highly recommend Freedom Solar to install your solar system.

3 years ago

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Abraham Navarro Humble, TX

We chose Freedom Solar from 5 other installers because of their pricing, no pressure quote and quality Sunpower panels. We haven't paid a light bill in a year. Our account balance with Reliant has been in credit status from the start. We earned $-305.93 in credit last summer(8/21/20) and $-161.29 in credit this winter (2/24/21). Needless to say were extremely satisfied and recommend Freedom Solar.

3 years ago

Reply from Freedom Solar Power

Hi Abraham - We are so happy to hear that you've had such a wonderful experience with the Freedom team and your system! Thank you for your recommendation and congrats on going solar!

Mar. 25th, 2021

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Kevin Peterson Los Banos, CA

freedom came out and installed 4kw worth of panels, explained the cost and if I find that they estimated the wrong number of panels they would add panels at their cost guarantied for 25 years and the people were very friendly. soon as PG&E does check a person from freedom will be with them and will instruct me on care and proper use of the system

5 years ago

Reply from Freedom Solar Power

We're so happy you had such a great experience - congrats on going solar!

Mar. 17th, 2021

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Michele Meza Planada, CA

Freedom forever is fantastic! I recommend them to my friends coworkers and anybody that is interested in solar panels . They care about how you feel and help in any way by explaining the steps of the whole process installing solar panels.. The staff are all wonderful. The people that came to my house to install the panels answer all my questions. It was the best decision I made for me and my family . I want to thank the Freedom staffs .

6 years ago

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Verified Customer

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Wendal Dorsey

Panels are great, producing about 60% of my electricity as discussed. However, they were tooooo expensive.

8 months ago

Reply from Freedom Solar Power

Hi Wendal! Thank you for your feedback. We will be sure to get it reported to the appropriate teams so we can continue to improve.

Mar. 27th, 2024

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Verified Customer

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Jeff Glass

Very pleasant and prompt service. Easy process...now I have solar power and a backup power wall.

8 months ago

Reply from Freedom Solar Power

Hi Jeff! We loved helping you make the switch to solar. Thank you for choosing Freedom!

Mar. 27th, 2024

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Verified Customer

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Bim Rowcliffe Sherman, TX

The team from sales to final checkout was great! Very professional. Made it knew everything about the system before they turned it over

1 year ago Edited October 10, 2023

Reply from Freedom Solar Power

Hi Bim, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Oct. 9th, 2023

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Verified Customer

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Ralph Murphy Dallas, TX

My solar panels in my back office studio area are not registering on my My Sun power app. Sometimes some of them register, but they area lower than the panels on my main house. Y’all have sent one or two tech that were supposed to be able to get on the roof 4 or 5 times over the last 3 months, and none of them could get on the roof to trouble shoot the panels.

1 year ago

Reply from Freedom Solar Power

Hi Ralph, we apologize that this has been your experience- it certainly does not meet our standards of quality service. I see that my service team is aware of your situation and is currently working on getting a team out to asses your panels. We truly appreciate your patience and understanding. Please feel free to reach out to customerservice@freedomsolar power if you have any other concerns.

Oct. 5th, 2023

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Verified Customer

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Adina Decuire Pflugerville, TX

The savings and the rebate that was promised by the salesman was not true. Have not saved much on my electricity bill. Bill is still running up to 150 bucks a month. I’ve emailed my concerns and I get the same canned email advising the panels are working as they should. What a joke. Talk about buyer’s remorse! I would not recommend solar panels to anyone.

1 year ago

Reply from Freedom Solar Power

Thank you, Adina! We appreciate your feedback. Please be on the lookout for an email from us. We would be more than happy to address any concerns you may have.

Aug. 16th, 2023

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Verified Customer

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Philip Warren Austin, TX

Great install experience and knowledgable staff. Very efficient panels which better used the available space on our roof.

3 years ago

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Verified Customer

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Thomas Guice Harker Heights, TX

The tax credit in not explained in depth, especially when signing for the loan and the repayment that is needed, to when you will actually receive your tax credit funds.

3 years ago

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Verified Customer

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Bill Hornbuckle Bebe, TX

Dependable, thorough, high quality work, company has been in business for a long time, reasonable price, not cheap but not the most expensive

3 years ago

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Verified Customer

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Anonymous Boerne, TX

I am glad I went with them. I liked the sales guy. They were clean when they had it installed. Nothing was damaged. It was a good experience.

3 years ago

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Verified Customer

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Austin Austin, TX

Good quality equipment and helpful customer service. They were quick to respond and helped me navigate the power restoration process.

3 years ago

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Verified Customer

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Mccollough Austin, TX

There were a couple of communication breakdowns where I wasn’t notified of certain things. In general though they work good and I haven’t had any real issues.

3 years ago

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Verified Customer

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Rocha Boerne, TX

I highly recommend this company. The product is high quality. It was put up quick and easy and they have been prompt and professional.

3 years ago

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Verified Customer

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Chumlea Austin, TX

It seems to be working well. Customer support has been receptive and attentive. I have recommended them to several other people.

3 years ago

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Verified Customer

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Anonymous Austin, TX

System is consistent and very accurate. It is always producing what was guaranteed. All the individuals have been very professional.

3 years ago

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Verified Customer

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Olan Boerne, TX

It's working like it is supposed to and it looks better than other solar panels I’ve seen around. Any issues are responded to quickly.

3 years ago

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Verified Customer

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Joseph Boerne, TX

The system is reliable and it does it’s job. I am waiting on the software application to monitor the system but that is the only complaint. It has all gone well.

3 years ago

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Verified Customer

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Schulwolf Austin, TX

Overall the experience with freedom solar has been positive. Everything seems to be working. Everybody has been excellent. I would recommend them to others.

3 years ago

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Bruce Rieger Woodland Park, CO

The installation crew did a great job setting up and installing our solar panels. They were respectful of property and kept us updated on the progress of the installation. They completed the project in 3 days. The solar panels have been a great asset to our home and has helped save us a lot of money on our electric bill.

1 year ago

Reply from Freedom Solar Power

Hi Bruce, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Aug. 28th, 2023

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George Warriner Austin, TX

The field people work is excellent. They even clean up after themselves. Overall, the Austin office people could be more satisfactory. It took months, including a letter to the president, to install a 3rd Tesla battery they sold. They rely too much on automation to communicate with customers. Some of it doesn't make sense, and the customer is never sure who or what position of the person or computer the communication is coming from. They seem to need to be more knowledgeable about Projection Management. Not one person was assigned primary accountability, and then the name was provided to the customer. It isn't good because they have solid performing products and good field people. The Austin office does a disservice to the field people.

1 year ago

Reply from Freedom Solar Power

Hi George! Thank you for reaching out about your concerns. We take your feedback seriously and want our customers to have the best experience when going solar. We are going to implement your comments to improve our process, and we apologize you didn’t have a completely seamless project. Please email customerservice@freedomsolarpower.com if you have any questions.

Aug. 22nd, 2023

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Ryan speight Elizabethton, TN

My wife and I just recently purchased solar panels from Freedom Solar. The experience was fast, easy, and overall great. Our salesman Robert N is incredible. He took the time to explain everything under the sun about solar. He answered all of our questions. He is top notch and I would recommend him to anyone looking for solar panels.

1 year ago

Reply from Freedom Solar Power

Hi, Ryan. This is the kind of feedback that we love to hear because our core values include going above and beyond for every customer. We're proud that Robert lived up to your expectations, and are grateful that you chose to work with us. Thank you for your recommendation!

Feb. 10th, 2023

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Natasha Borischenko Columbia, SC

I've been researching solar for the new home we're building. Of all the companies out there, Freedom Solar seems to be the best overall. Not the cheapest, but I believe you get what you pay for. When we finally decide to go solar it will be Freedom Solar Power. Expected to move in this spring.

1 year ago

Reply from Freedom Solar Power

Hi, Natasha. Thank you so much for taking the time to leave a review! We're so happy that you've enjoyed your experience and that we are able to meet all your expectations. Thank you for choosing Freedom!

Jan. 25th, 2023

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Verified Customer

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Juan Tejera San Antonio, TX

It’s a really good company with very professional people who can help with any questions.

8 months ago Edited March 13, 2024

Reply from Freedom Solar Power

We are happy your experience with us was a good one! If you need anything in the future, we'll be here for you.

Mar. 13th, 2024

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Verified Customer

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Renee DuPriest Denver, CO

Loved the entire process. The company is amazing and very professional.

8 months ago

Reply from Freedom Solar Power

We enjoyed helping you make the switch to solar. Thank you for choosing Freedom!

Mar. 13th, 2024

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Verified Customer

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Jacob Mathew

Mike C was great and made me comfortable throughout the process

8 months ago

Reply from Freedom Solar Power

Thank you for your review! We are glad to hear that Mike C. was able to provide a great experience.

Mar. 13th, 2024

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Verified Customer

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David Venturella Ocala, FL

Freedom Solar Polar was the entire process very simply once we made our decision to purchase a solar system.

1 year ago

Reply from Freedom Solar Power

Hi David! We appreciate your positive feedback and enjoyed helping you make the switch to solar. Should you need anything in the future, we will be here for you.

Oct. 5th, 2023

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Verified Customer

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TJ South Jordan, UT

Great consultation on what I needed and amazing install team. Very professional and high quality work!

1 year ago

Reply from Freedom Solar Power

Hi, TJ. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Verified Customer

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Wendy Mineault Wellesley, MA

Our salesman, Marcus F. was fabulous from start to finish, as we had issues through the process to be finally on line.

1 year ago Edited July 12, 2023

Reply from Freedom Solar Power

Hi Wendy! Thank you for taking the time to leave us a review! We are so glad to hear Marcus did an amazing job leading you through the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

Aug. 16th, 2023

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Verified Customer

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David Linzey Pflugerville, TX

From Day 1, my expectations were exceeded in service, system and warranty. There's not a better company in this market!

3 years ago

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Verified Customer

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JAMES L SMALL Georgetown, TX

They did a great job on the install and looks much better then neighbors that used other installers

3 years ago

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Verified Customer

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Grant Cornett Jarrell, TX

Was told that my system would run 100% of my electric needs, but now I am just paying a slightly discounted electric bill and a solar system bill at the same time for the next 25 years.

3 years ago

Reply from Freedom Solar Power

Hi Grant - Thanks for letting us know about this. We'd like to look into this and make it right. Please send an email to marketing@freedomsolarpower.com and we will get right on this.

Jul. 28th, 2021

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Verified Customer

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Chris Bunch San Antonio, TX

Everything works as planned from the start. We've never lost power even when our neighbors were out for 1.5 days.

3 years ago

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Verified Customer

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Richard Hrabik Leander, TX

very experienced and thorough. They are also very responsive and did an excellent job at installation

3 years ago

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Verified Customer

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Wucher Austin, TX

Seems like a product and it is saving me money on my electric bills. The people are very knowledgeable and helpful.

3 years ago

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Verified Customer

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Anonymous Austin, TX

I like the installation and the warranty. They have been good communicators and it has goen according to schedule.

3 years ago

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Gj Fingar Kissimmee, FL

Headaches ever since I got involved with the company. Installed solar panels wrong acted like it was something we did to make the circuit breaker pop constantly to the point we didn’t turn it back on till they could get around to checking the system put A month later they finally do turn back on the breaker then say that’s what’s wrong. Of course breaker popped again. Called back and they acted like it was our fault. This whole time being charged for service and Duke electric also. Finally came out after sending them a picture of our fuse box and guess what! It was wired wrong 😑. No apologies or return of money we were paying double for four months! Stay away from this company if you want to keep your sanity. 😞 p.s. now it’s winter and it’s not putting out enough so gain we are paying double still!

10 months ago

Reply from Freedom Solar Power

Hi there! This is certainly never the kind of experience we want our customers to have. We want to make things right for you, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We need a little more information to provide you with answers.

Jan. 16th, 2024

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H T Bailey, CO

Freedom Solar Power in Denver is a dumpster fire. If you need to have your panels removed/reinstalled, prepare to pay 40% more than other companies because you are locked into an exclusive contract due to the 25yr warranty. They won't even talk to you about scheduling until you pay up front, my roofing contractor threatened to terminate our contract because freedom was impossible to work with for planning. Three months later our roof has been installed, I've paid the solar re-install bill and they still will not even discuss my a re-install date. I'm filing a complaint will the Colorado Attorney General. This is a cash grab company with no integrity.

11 months ago

Reply from Freedom Solar Power

Hi there, I'd like to apologize for your experience. We know how frustrating delays can be, and we apologize for the extended timeline. We try to be as efficient as possible, and occasionally some things are out of our control, but we want to make it right. If you don't mind, please send an email to customerservice@freedomsolarpower.com with the name and address where your solar is installed so we can look into this further.

Dec. 13th, 2023

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Susan Ballard Pearland, TX

I enjoyed working with my sales representative, Gene S, However, when I have needed follow-up maintenance, the response has been slow and I have even had to involve Gene to make it happen. Communication between the service center and the customer is lacking continuity and follow up.

1 year ago

Reply from Freedom Solar Power

Hi Susan - Thank you for reaching out to alert us about this. This is certainly not the experience we want our customers to have, and we are actively taking steps to improve our communication efforts. Do you mind emailing us at customerservice@freedomsolarpower.com or calling 833-500-0014 so that we can get to the bottom of your problem for you? We need a little more information to direct you to the right person.

Aug. 24th, 2023

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