Freedom Power: Read 276 User Reviews From Real Homeowners

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Verified Customer

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Jovina Lopez

They were super transparent about the entire process & we’re happy to answer any questions we had. Not only that but when they had an opening they were able to get our panels installed weeks before we thought they would be.

10 months ago

Reply from Freedom Power

Jovina, We are so excited to hear about your positive experience! We love hearing from our happy customers. Have a sunny day!

Feb. 14th, 2025

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Verified Customer

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Kevin Miller

Got three proposals for my solar system and Freedom’s was the best. They installed my system as promised and on schedule. After almost 2 years, system is generating power and reducing my electric bill as estimated in proposal. Happy with purchase.

10 months ago

Reply from Freedom Power

Hi Mr. Miller! Thank you for choosing Freedom Solar Power and for sharing your experience! We're glad our proposal stood out and that your system has been delivering the savings you expected. It's great to hear you're happy with your purchase—enjoy the benefits of solar energy for years to come!

Feb. 7th, 2025

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Verified Customer

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Felimon Mogos New Deal

Had an amazing experience getting my Solar Panels installed on my roof thanks to the dedicated team and crew for their hard work. And for Bradley Dette for making it happen. With a great team, any job done right is worth the experience of having something new.

10 months ago

Reply from Freedom Power

Hi! We're thrilled to hear about your amazing experience with your solar installation. Our team takes great pride in delivering quality work, and we're glad Bradley and the crew made the process smooth for you. Enjoy the benefits of clean, renewable energy, and thank you for choosing us!

Feb. 7th, 2025

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Verified Customer

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Martha Chamberlain

Great company to get solar from. You won’t be disappointed.

1 month ago

Reply from Freedom Power

Thank you for the wonderful review Martha! We’re thrilled to hear that you had a great experience and that you’d recommend us for solar. Our team works hard to make the process smooth and reliable, and it means a lot to know we delivered. Welcome to the Freedom Solar family!

Nov. 20th, 2025

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Verified Customer

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Aileen Huang

Quick response everytime, professional and well knowledgeable.

1 month ago

Reply from Freedom Power

Hi Aileen, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!

Nov. 10th, 2025

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Verified Customer

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Jose Rosario

Best decision i ever made. Initial co sultan went well, did not feel pressured in any way to commit. Install went quickly, maybe half a day or so. Longest wait was for the power company and inspector to bless off on it. Dramatic drop in my electric bill. If I could go back and change anything, it would have been to see about getting a battery included

8 months ago

Reply from Freedom Power

Hi Mr. Rosario! Thank you for sharing your experience! We're thrilled to hear that you found the process smooth and pressure-free, from consultation to installation. The wait for final approvals can take some time, but it's great to know the system is delivering a significant drop in your electric bill. If you're still interested in adding a battery, we'd be happy to discuss options that could enhance your energy savings even further. We appreciate your trust in us and look forward to supporting you in the future.

Mar. 20th, 2025

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Verified Customer

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Andrew “Lonrem” Kuehndorf Houston, TX

Sales Rep was responsive when we followed up with more questions and concerns. Communication with Support and Install teams has all been through text messages which allows for asynchronous communication and a clear record of what they've promised. Technician waited 16 hours at our house waiting for Centerpoint to restore our power so they could finalize installation. Top tier support and care.

1 year ago

Reply from Freedom Power

Hi, Andrew. This is the kind of feedback that we love to hear because our core values include putting people first and going above and beyond for every customer. We're proud that our team lived up to your expectations, and are grateful that you chose to work with us.

Mar. 6th, 2024

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Verified Customer

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Deo Houston, Texas

2 years ago

Reply from Freedom Power

Hi Deo! Thank you for taking the time to tell us about your experience. We are happy to hear that overall, things are going well. It is our priority to make sure your concerns are addressed, so please keep an eye out for communication from our team. We look forward to speaking soon.

Oct. 25th, 2023

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Verified Customer

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Barbara TX

Loved our sales person & all his detailed information. Lots of confusion happened regarding the actual installation dates and other promised appointments, dates & times. Scheduling department needs a lot of revamping. The installation went great! We had a follow up call more than a month later. Were given a number of promises that have yet to be fulfilled. The system is not generating the amount needed to zero out our electricity bill, as promised. We need to meet with Freedom to get that taken care of and to be reimbursed. Overall, we’re happy we used Freedom. Just need to make sure our issues are addressed properly. Follow through doesn’t seem to be a strength at this point.

2 years ago

Reply from Freedom Power

Hi Barbara, we are happy to hear that you are enjoying your solar, but not so happy to hear about the lack of communication. We strive to provide the best service, and we're sorry we fell short. Also, we would love to take a look into your systems production, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? This will help us provide you with answers.

Oct. 18th, 2023

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Verified Customer

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Linda Donaldson - Kiddlyn Japanese Bobtails Littleton, CO

The installation took way longer than expected. Signed the contract in August and installation occurred in February. When there were some problems, communication was very ineffective. Also one of the workers damaged my property (punched a hole in my handicapped ramp) with his ladder and left the property in a dangerous situation and it took a while to get that fixed. Overall the system is working okay but whenever there was an issue, there were problems getting the person responsible involved. Who was responsible was not clear and customer service was slow. Using Freedom Solar works well if you make the effort to supervise the process and bird dog them on everything they are supposed to do. Also their price for solar is much higher than other companies. On the positive side I can't say enough good things about my sales rep Andrew W. He was fantastic on every level and helped me tremendously when I had problems with the installation.

2 years ago

Reply from Freedom Power

Hi Linda, we appreciate your feedback, and apologize that we weren't able to provide you with a quick and seamless project due to delays. We are committed to improving our customer experience and we take your feedback seriously. Please don't hesitate to reach out to customerservice@freedomsolarpower.com if there is anything else we can help you with in the meantime.

Oct. 11th, 2023

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Verified Customer

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Pamela Larson Bradenton, FL

Not sure how many times I need to keep filling out this survey,but nothing has changed in my response.I have no problems with this company, had wonderful contacts and everyone that I talked with with wonderful and was able to answer any questions that I had. From start to finish, I had my solar completed in 5 months. In the 9 months that I have had solar, I am very impressed with how much savings there is. I would recommend this company to anyone who would like solar.

2 years ago Edited October 25, 2023

Reply from Freedom Power

Hi Pamela, we're so grateful you took the time to write us a positive review. It's our pleasure to serve customers like you. I hope you have a great day.

Oct. 10th, 2023

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Verified Customer

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Goddard Austin, TX

We like their product and recommend them all the time. Our friends and neighbors ack about them. Everyone wants them now. We feel like they have everything we needed. We loved the sales guy and customer service has been there anytime we needed anything and they are friendly. We had a hiccup, it turned out to be a bad part, they were really quick to replace it. It was really easy. It has been really reliable,

4 years ago

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Verified Customer

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Furgison Austin, TX

After doing some research we decided on freedom. They are local to our area. It can be hard to get a hold of someone in customer service but otherwise they are great. They got it put up in one day. They came out bright and early in the morning. The crew was great. They knew our exact specifications. We had some questions and they were able to answer. It looks gorgeous and the app is simple to see what we are producing. I would recommend them to anyone.

4 years ago

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Verified Customer

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Daniel

They did a great job explaining the efficient utilization of solar panels and showed me how more is not always better.

2 months ago

Reply from Freedom Power

Hi Daniel, We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Sep. 30th, 2025

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Verified Customer

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Mary Werick

Great customer service and follow up. Am looking forward to going green and having a battery for black outs!

3 months ago

Reply from Freedom Power

Hi Mary Werick, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. We're excited to be part of your solar journey with you. Welcome to the Freedom Solar family!

Sep. 12th, 2025

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Verified Customer

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Alfred Zapata

Great service and great products, Greg B our salesperson was attentive, informative and provided us with exactly the solar system that we were looking for.

7 months ago

Reply from Freedom Power

Hi Alfred Zapata! Thank you for taking the time to leave us a review! We are so glad to hear that Greg did an amazing job leading you throughout the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

Apr. 30th, 2025

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Verified Customer

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Terry Kasnavia

The Sales person, Sam and his team did a wonderful job. Answered all my questions. Were patient, knowledgeable and most importantly not pushy. They have a wonderful offering.

8 months ago

Reply from Freedom Power

Hi Terry Kasnavia, We're so pleased to hear you appreciated Sam and the team's helpful, no-pressure approach! Providing knowledgeable and patient service is a top priority for us, and we're delighted you had a positive experience with our offering. Thank you for the lovely review!

Apr. 15th, 2025

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Julie Beckwith Palmetto, FL

We are mid project and are very pleased with Freedom. The sales process was a breeze and they are doing an incredible job keeping us in the loop every step of the way. They are handling absolutely everything from paperwork to permits, even dealing with our HOA. We can't wait for install!

5 months ago

Reply from Freedom Power

Hi Julie Beckwith! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Jul. 3rd, 2025

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Verified Customer

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Timothy Kolstrom

I am so happy with my solar panels and Tesla power wall system. I have been able to stay powered during a few big outages in the past year. This is a great piece of mind since I work from home.

9 months ago

Reply from Freedom Power

Hi Mr. Kolstrom! Thank you for sharing your experience! We're so glad to hear that your solar panels and Tesla Powerwall system have kept you powered through outages! Reliable energy is essential, especially when working from home, and we're happy to provide that peace of mind. Thank you for trusting Freedom Solar Power!

Feb. 28th, 2025

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Verified Customer

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Judith Petty

Knowledgeable, kind and very professional

1 month ago

Reply from Freedom Power

Hi Judith, thank you for the stellar review! We are so excited to hear about your positive experience! We love hearing from our happy customers. It sounds like our team did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!

Nov. 10th, 2025

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Verified Customer

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Alex Hoffendahl

The installation service is awesome! They completed the entire solar installation in just one day. Plus, whenever you have questions, their real-person customer service is always available—no endless dialing loops to get help with your solar panels.

8 months ago

Reply from Freedom Power

Hi Mr. Hoffendahl! Thank you for your kind words! We're glad to hear you had a smooth installation experience and that our team was able to complete everything in just one day. Providing real, accessible customer support is a top priority for us, so it’s great to know you’ve found our team helpful and responsive. We appreciate your trust and look forward to continuing to support your solar journey!

Mar. 20th, 2025

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Verified Customer

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Dave Larsen

Freedom Solar has successfully installed 1 Commercial and 4 Residential Systems for me over the years. Every installation was completed on budget and on time with excellent results. We look forward to additional systems over the months and years to come because we can anticpate the outcome.

1 year ago

Reply from Freedom Power

Thank you, Dave! We appreciate your review.

Mar. 27th, 2024

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Verified Customer

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James Bower

I really like the app! It seems very well in sync with what the sun is doing RIGHT NOW!! I enjoy looking at the analysis to see when we’ll actually be banking energy as our system went online in September and we still were paying for some electricity.

1 year ago

Reply from Freedom Power

Hi James! We are happy to hear you are enjoying the benefits of solar. Thank you for choosing Freedom.

Mar. 6th, 2024

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Verified Customer

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Rick Trommer Forney, TX

No more worries about power glitches our outages with my system. My monthly power bills have dropped by over $125 to $165 per month. I’m now able to run my home at night with just my Tesla PowerWall and again I have no concerns with outages or problems with my utility supplier. Money very well spent!

1 year ago

Reply from Freedom Power

Hi Rick! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Mar. 6th, 2024

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Verified Customer

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Stacy Edwards Kissimmee, FL

Thorough, prompt, and reliable. When you make a big investment you want the comfort of knowing you are working with a company that can be trusted to get the job done right. That’s why I chose Freedom Solar Power over all the others.

2 years ago

Reply from Freedom Power

Hi Stacy, we were thrilled to help you go solar and want to continue to provide the best service. If you need anything in the future, we'll be here!

Oct. 18th, 2023

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Verified Customer

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Yinka Popoola

I have no complaints . This past summer was my first with my system and it helped my Enrgy bill as it should. Anytime I had issue with my app not reading correctly, I called customer service and it is fixed right away. My energy consultant Phillip A still keeps in touch with me for any questions or concerns .

2 years ago

Reply from Freedom Power

Hi Yinka, thank you for the stellar review! It sounds like Phillip did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Oct. 10th, 2023

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Verified Customer

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Simone Addison IL

I am very happy with my purchase! I would recommend freedom Solar. The customer service we experienced with Matt C was great, he was always so quick to respond and are sure all our questions were answered. It was an easy installation process.

2 years ago Edited October 6, 2023

Reply from Freedom Power

Hi Simone, thank you for the stellar review! It sounds like Mark did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Oct. 9th, 2023

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Verified Customer

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Fonda W Flores

The sales person I worked with was excellent. The installer team was great and our yard was not a mess afterwards. However, customer service has been a challenge. I have received at least one email per month, which was copied to the CS team, from AEP demanding post installation information and photos. Honestly, I'm simply tired of these emails and the CS team seems NOT to respond and it is very irritating!

2 years ago

Reply from Freedom Power

Thank you, Fonda! We appreciate your review. Our goal is to offer you a great experience from installation to any service needs you may have. Please feel free to reach out at 833-500-0014 if you have any questions or concerns.

Aug. 16th, 2023

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Verified Customer

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Matthew Merritt Denver, CO

Well panels are top of the line and larger than other ones I've seen and each having their own junction box is awesome and more efficient. And the monitoring from my phone is great. Did take a little while to get the connections on side of house correct eith the electric company.

2 years ago Edited February 19, 2025

Reply from Freedom Power

Hello , Matthew. Thank you so much for rating your experience with us so highly! Welcome to the Freedom Solar Power family.

Aug. 11th, 2023

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Verified Customer

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Leland James (Jim) Unruh Jr. Round Rock, TX

Two reasons that Freedom solar is fantastic. #1 Knowledgeable, attentive , and honest sales staff. Federico is unparalleled, both as an agent and as a fine human being. #2 Service. Nikki did what she promised to do. #3 Product quality. The product is performing better than promised.

4 years ago

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Verified Customer

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Morales Austin, TX

The sales rep was very friendly and knowledgeable and patient with us. They were quick to get it installed. It look less than two weeks. We thought it would be longer than that. Our biggest problem was with the electric company but that didn’t have anything to do with Freedom solar. Everything is working well. It is producing as we expected.

4 years ago

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Verified Customer

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Lohse Austin, TX

The panels are producing in excess of what we thought it would. The equipment is top notch. We had an issue in the first month or two. We weren’t sure if the breaker was done on one of our HVAC units and they came out even though it wasn’t directly related to the solar and helped troubleshoot the system.

4 years ago

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Verified Customer

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Kevin Dias Austin, TX

Great service, great product. When I reached out and scheduled an appointment to learn more, the salesman was upfront about costs and informative as to why Freedom Solar and Sunpower were worth the cost. Answered all my questions and no sleazy sales tactics.

4 years ago

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Verified Customer

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Rajesh Iyer Round Rock, TX

The installation was completed ahead of schedule and Freedom Solar Power took care of handling all the approvals with the HOA. The installation team had masks and maintained social distance amidst the pandemic. After almost a year, I have not had any problems with the installation

4 years ago

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Verified Customer

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Hill Austin, TX

They have the best panels on the market as far as the most efficient with the fewest number of panels in order to create the power we need for our home. They were on time with the installation and gave me a brief explanation of the app. It is simple. I was kept updated every step of the way.

4 years ago

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Sreerama Boerne, TX

The installers were very professional. They were ready to come and they were helpful and detailed. They came and did their work and left without any issue to us the customer. I think it is a good value living in Texas. We definitely saw a difference in our current power bills.

4 years ago

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Verified Customer

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Kane Boerne, TX

High quality panels, some of the best in the world. It produces very well and has a low degradation rate. Really solid equipment. The installation practices are good. They are a really good company and their prices are good. Anybody should be comfortable with them.

4 years ago

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Verified Customer

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Gero Austin, TX

My utility bill was cut in more than half. I’ve always gotten prompt responses from support. Even the sales associate told me not to hesitate to call any time. They made sure everything was cleared with city. They were very thorough step by step.

4 years ago

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Verified Customer

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Michael Boerne, TX

It is not quite as efficient as they stated it would be but it is still functional. There were a couple of little blips during the installation process but it all got sorted out. They were able to get it finished in five hours.

4 years ago

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Verified Customer

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Lujan Austin, TX

Installation was pretty smooth. The scheduled a visit to look at the property and then made it official and gave me a date and within two days the equipment was installed. They are quick and responsive and super friendly in customer service. I haven’t had any issues.

4 years ago

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Verified Customer

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Brad Austin, TX

The system is pretty expensive but the quality is up there. It is the best technology in the industry. Even their competitors know that is true. They gave me all the information I needed to make an educated decision. I feel really confident able to performance and the longevity of the system. Everybody has been helpful and knowledgeable.

4 years ago

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Verified Customer

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Hodges Austin, TX

They’re awesome. Any time I have a questions, they jump on it real quick. The quality is the best. They use sun power equipment and it is probably the best on the market. They were very quick and clean with the installation.

4 years ago

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Verified Customer

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John

I was told the off set would be 100%. I did not know that meant I would pay my electric bill and get 0.1cent back per kw. So I get $13.00 discount off of my bill for what I generated even though off set is more to the grid than I take from the grid. I was told companies can even match but the ones that do not cover my area. Im hoping summer will have better rates.

1 year ago

Reply from Freedom Power

Thank you for telling us about your experience. It is our goal to provide clear and accurate information throughout the entire process, and we apologize if we fell short. Our offsets are based on an annual basis, so it's possible that production may fall short in the winter, but it should balance out by the end of the year. If you would like to discuss your concerns further, please reach out to customerservice@freedomsolarpower.com or give us a call at 833-500-0014.

Mar. 27th, 2024

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Verified Customer

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Noel Dickinson, TX

Pricing and financing were good for original purchase. Installation was relatively good timing. Installation went good for the most part except that at the end of the day, the installers appeared to be in a hurry to finish to repair a leak on someone's roof. As a result, some spare parts were left for me to clean up.

2 years ago

Reply from Freedom Power

Hi Noel, it is disheartening to hear that our crew left a mess for you to clean up. Please know that your feedback will be submitted to the appropriate teams so we can improve in the future. If you would like to tell us more about your experience, feel free to reach out to customerservice@freedomsolarpower.com

Oct. 18th, 2023

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Verified Customer

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Cathryn Hartt Dallas, TX

Excellent. My solar panels have held up to 5 big hail storms. I am saving so much money on electric bills. Yay! Looking forward to getting tax savings back at the end of the year.

2 years ago

Reply from Freedom Power

Hi Cathryn, we appreciate you taking the time to tell us about your experience. We are super excited about your solar project, and look forward to continuing to exceed your expectations!

Oct. 5th, 2023

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Verified Customer

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Denise Richmond, TX

I felt like after the contract was signed there were multiple issues. The CEO got involved and resolved everything. He was great, down to earth guy. However, after installation was done, was expecting our sales rep to reach back out to check up on us, but that didn’t happen. I felt we were not well prepared once installation occurred.

2 years ago

Reply from Freedom Power

Hi Denise! Thanks for taking the time to share your thoughts with us. We're very grateful to be working with you and are so glad we could help you make the switch to solar. Thanks again for your patience with us throughout this process. If you ever need anything, please don't hesitate to contact us at (833) 500-0014. We're always happy to help.

Aug. 11th, 2023

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Verified Customer

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Nicolette Guzie Port Richey, FL

I’m becoming increasingly frustrated with the company. I’ve called multiple times about an ongoing issue. Was told I’d get a call back in a few days with an update of someone scheduling to come to my house and refunded for power my panels weren’t producing because of a breaker issue. I can no longer get in contact with my latest representative and have no resolve to my issues.

2 years ago

Reply from Freedom Power

Thank you, Nicolette! We appreciate your review. We are so sorry this has been your experience. I noticed that we do have an open service ticket for you and have been in contact. If you need anything else, please feel free to reach out to customerservice@freedomsolarpower.com.

Aug. 16th, 2023

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Verified Customer

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Jim Austin, TX

I live in a remote location so getting service can be many weeks and that is not really acceptable. If I had known that I would not have chosen them. I had a failure early on. I am a retired instrument engineer so I like to up with stuff. I don’t think the average person would have noticed. They didn’t tell me I had a problem but they did help me rectify the problem but it was a long, drawn out procedure.

4 years ago

Reply from Freedom Power

Hi Jim - We're sorry to hear about your experience. We'd like to make this right for you so if there is anything we can do please reach out to marketing@freedomsolarpower.com.

Jul. 28th, 2021

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Verified Customer

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John Hayes San Antonio, TX

Expert installation of electrical boxes and solar panels. Freedom Solar handled the required permits and our HOA. We have been online for more than one year and are pleased with the savings and reduction of emissions.

4 years ago

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Verified Customer

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Alegria A Hibbetts Austin, TX

We auditioned several solar companies before making the very easy decision to go with Freedom Solar. Spencer S. was as professional, helpful and honest as one could hope for.

4 years ago

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