Freedom Power: Read 277 User Reviews From Real Homeowners

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Verified Customer

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Deo Houston, Texas

2 years ago

Reply from Freedom Power

Hi Deo! Thank you for taking the time to tell us about your experience. We are happy to hear that overall, things are going well. It is our priority to make sure your concerns are addressed, so please keep an eye out for communication from our team. We look forward to speaking soon.

Oct. 25th, 2023

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Verified Customer

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Barbara TX

Loved our sales person & all his detailed information. Lots of confusion happened regarding the actual installation dates and other promised appointments, dates & times. Scheduling department needs a lot of revamping. The installation went great! We had a follow up call more than a month later. Were given a number of promises that have yet to be fulfilled. The system is not generating the amount needed to zero out our electricity bill, as promised. We need to meet with Freedom to get that taken care of and to be reimbursed. Overall, we’re happy we used Freedom. Just need to make sure our issues are addressed properly. Follow through doesn’t seem to be a strength at this point.

2 years ago

Reply from Freedom Power

Hi Barbara, we are happy to hear that you are enjoying your solar, but not so happy to hear about the lack of communication. We strive to provide the best service, and we're sorry we fell short. Also, we would love to take a look into your systems production, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? This will help us provide you with answers.

Oct. 18th, 2023

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Verified Customer

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Linda Donaldson - Kiddlyn Japanese Bobtails Littleton, CO

The installation took way longer than expected. Signed the contract in August and installation occurred in February. When there were some problems, communication was very ineffective. Also one of the workers damaged my property (punched a hole in my handicapped ramp) with his ladder and left the property in a dangerous situation and it took a while to get that fixed. Overall the system is working okay but whenever there was an issue, there were problems getting the person responsible involved. Who was responsible was not clear and customer service was slow. Using Freedom Solar works well if you make the effort to supervise the process and bird dog them on everything they are supposed to do. Also their price for solar is much higher than other companies. On the positive side I can't say enough good things about my sales rep Andrew W. He was fantastic on every level and helped me tremendously when I had problems with the installation.

2 years ago

Reply from Freedom Power

Hi Linda, we appreciate your feedback, and apologize that we weren't able to provide you with a quick and seamless project due to delays. We are committed to improving our customer experience and we take your feedback seriously. Please don't hesitate to reach out to customerservice@freedomsolarpower.com if there is anything else we can help you with in the meantime.

Oct. 11th, 2023

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Verified Customer

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Fonda W Flores

The sales person I worked with was excellent. The installer team was great and our yard was not a mess afterwards. However, customer service has been a challenge. I have received at least one email per month, which was copied to the CS team, from AEP demanding post installation information and photos. Honestly, I'm simply tired of these emails and the CS team seems NOT to respond and it is very irritating!

2 years ago

Reply from Freedom Power

Thank you, Fonda! We appreciate your review. Our goal is to offer you a great experience from installation to any service needs you may have. Please feel free to reach out at 833-500-0014 if you have any questions or concerns.

Aug. 16th, 2023

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Verified Customer

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Noel Dickinson, TX

Pricing and financing were good for original purchase. Installation was relatively good timing. Installation went good for the most part except that at the end of the day, the installers appeared to be in a hurry to finish to repair a leak on someone's roof. As a result, some spare parts were left for me to clean up.

2 years ago

Reply from Freedom Power

Hi Noel, it is disheartening to hear that our crew left a mess for you to clean up. Please know that your feedback will be submitted to the appropriate teams so we can improve in the future. If you would like to tell us more about your experience, feel free to reach out to customerservice@freedomsolarpower.com

Oct. 18th, 2023

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Verified Customer

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Denise Richmond, TX

I felt like after the contract was signed there were multiple issues. The CEO got involved and resolved everything. He was great, down to earth guy. However, after installation was done, was expecting our sales rep to reach back out to check up on us, but that didn’t happen. I felt we were not well prepared once installation occurred.

2 years ago

Reply from Freedom Power

Hi Denise! Thanks for taking the time to share your thoughts with us. We're very grateful to be working with you and are so glad we could help you make the switch to solar. Thanks again for your patience with us throughout this process. If you ever need anything, please don't hesitate to contact us at (833) 500-0014. We're always happy to help.

Aug. 11th, 2023

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Verified Customer

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Boone Austin, TX

I’ve been very pleased with it. I’ve had good results. The equipment seems to be working well for the last seven to eight months. We had one small equipment problem and it was fixed to our satisfaction. They are responsive to every concern.

4 years ago

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Verified Customer

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Anonymous Austin, TX

Customer service is always willing and able to answer questions. The only negative thing was they miscalculated some local coding on the number of panels they can put up. Installation was pretty uneventful. The system is running low. We were promise 39 percent and it is more around 26.7 percent.

4 years ago

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Verified Customer

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Daniel

They did a great job explaining the efficient utilization of solar panels and showed me how more is not always better.

4 months ago

Reply from Freedom Power

Hi Daniel, We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Sep. 30th, 2025

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Verified Customer

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Hernandez Austin, TX

We were hoping to get a little more electricity generated but overall it is helping our bill a lot. It also took longer to install than we wanted because of contracts with the city but it has been good.

4 years ago

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Judy Waldrep

I love my panels. They are aesthetically very handsome. They generate more than enough power for my home and have saved me $100 a month in electricity bills. The sales team was great and did not pressure me. The many technicians who were involved with the installation were professional. The issue I have is with the engineer involved with signing off on things. He made a lot of mistakes which caused several delays in installation. Took an additional 3 months from the timeframe given to us which means it took 5 months and most of the Summer sun days before I had solar (not to mention I was paying for the panels and my regular electric bill for 3 months). Once installation began, there were weeks upon weeks of never hearing from anyone regarding the status or the next step. We felt forgotten. Once I made phone calls, the ball would start rolling again. The installation part of this process infuriated me and made me regret going with Freedom Solar; however, now that the process is done, I have to say that I love the panels and am glad I went with this company. I even referred a friend to them and they also purchased panels from Freedom Solar. If they can improve their communication throughout the entire process, from contract to power on, I would 10 star rate them.

2 years ago

Reply from Freedom Power

Hi Judy, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback.
However, we apologize for the delays that occurred. We understand that delays are frustrating, and there are many factors that can affect the installation timeline. Safety is always our top priority and we hope to gain back your trust over the course of your 25-year warranty. If you have any other questions or concerns, please feel free to reach out to customerservice@freedomsolarpower.com with the name and address your system is under.

Aug. 23rd, 2023

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Verified Customer

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Thomas Guice Harker Heights, TX

The tax credit in not explained in depth, especially when signing for the loan and the repayment that is needed, to when you will actually receive your tax credit funds.

4 years ago

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Verified Customer

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Mccollough Austin, TX

There were a couple of communication breakdowns where I wasn’t notified of certain things. In general though they work good and I haven’t had any real issues.

4 years ago

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Verified Customer

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Joseph Boerne, TX

The system is reliable and it does it’s job. I am waiting on the software application to monitor the system but that is the only complaint. It has all gone well.

4 years ago

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Verified Customer

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Schulwolf Austin, TX

Overall the experience with freedom solar has been positive. Everything seems to be working. Everybody has been excellent. I would recommend them to others.

4 years ago

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Verified Customer

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Mark Karls

The loan facility is horrible. After a year a women finnaly stepped up and corrected it. Other than that I'm happy.

11 months ago

Reply from Freedom Power

Hi Mark! We appreciate your feedback and understand how frustrating that experience must have been. We're glad to hear that a team member was able to step in and resolve the issue. Providing excellent service is our priority, and we’re always working to improve. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Feb. 13th, 2025

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Susan Ballard Pearland, TX

I enjoyed working with my sales representative, Gene S, However, when I have needed follow-up maintenance, the response has been slow and I have even had to involve Gene to make it happen. Communication between the service center and the customer is lacking continuity and follow up.

2 years ago

Reply from Freedom Power

Hi Susan - Thank you for reaching out to alert us about this. This is certainly not the experience we want our customers to have, and we are actively taking steps to improve our communication efforts. Do you mind emailing us at customerservice@freedomsolarpower.com or calling 833-500-0014 so that we can get to the bottom of your problem for you? We need a little more information to direct you to the right person.

Aug. 24th, 2023

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Beth Pierce Austin, TX

The process was complex, but Freedom Solar staff did a good job in communicating what was happening. They worked with my HOA to get approval for the plans, and installed pretty much within the timelines. However, I have not received the $500 for a completed referral that I made. I am awaiting explanation for the delay.

2 years ago

Reply from Freedom Power

Thank you for your feedback Beth! We'd like to resolve your concern regarding your referral. Can you send us an email to customercare@freedomsolarpower.com so we can help further assist?

Aug. 2nd, 2023

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Verified Customer

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Wendal Dorsey

Panels are great, producing about 60% of my electricity as discussed. However, they were tooooo expensive.

1 year ago

Reply from Freedom Power

Hi Wendal! Thank you for your feedback. We will be sure to get it reported to the appropriate teams so we can continue to improve.

Mar. 27th, 2024

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Verified Customer

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Noel Shafi San Antonio, TX

Great service professional installation. However the panels are not producing as much as they should be.

2 years ago

Reply from Freedom Power

Hi Noel! Thanks for sharing your thoughts with us. We really appreciate the high rating. Also, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels and it varies for every homeowner and/or circumstance. Kindly send an email to customerservice@freedomsolarpower.com or give us a call at (833) 500-0014 if you're needing assistance with this so we can direct you to the right person.

Aug. 11th, 2023

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Verified Customer

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Raxter Austin, TX

I spoke to several companies and Freedom’s agents were more attentive and got me more information.

4 years ago

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Verified Customer

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Rajappa Austin, TX

On the price side, it is a little high but they are a better option for solar panels. They are efficient.

4 years ago

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Verified Customer

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Anonymous Austin, TX

There was a minor glitch and that was addressed soon and fixed. It has been smooth working with them.

4 years ago

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Michael Loveland, CO

Overall service was excellent. The only thing that was less than perfect was that too many different people were involved at first. Freedom brought this together quite nicely in the end.

2 years ago

Reply from Freedom Power

Hi Michael, thanks so much for sharing your thoughts. We appreciate you for sticking with us despite this one concern and are so happy you've had a great experience. We're very glad to be working with you, and are always here if you need assistance! Thanks for choosing Freedom Solar.

Aug. 23rd, 2023

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Verified Customer

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James Chambers

We save money using them and it comes in handy when we loose power.

11 months ago

Reply from Freedom Power

Hi James, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Feb. 19th, 2025

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Verified Customer

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Dm White

Had the panels installed for over 2 years now. We are happy with the results.

11 months ago

Reply from Freedom Power

Hi DM White, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Feb. 14th, 2025

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Verified Customer

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Juan Tejera San Antonio, TX

It’s a really good company with very professional people who can help with any questions.

1 year ago Edited February 5, 2025

Reply from Freedom Power

We are happy your experience with us was a good one! If you need anything in the future, we'll be here for you.

Mar. 13th, 2024

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Verified Customer

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Tracy Boerne, TX

Installers are very professional but I am not happy with the actual placement of the panels.

4 years ago

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Verified Customer

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Green Boerne, TX

Better than I was expecting, we’re producing more than I thought.

4 years ago

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Verified Customer

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Sayuri Yamanaka Austin, TX

Customer service, proactive approach, language access

4 years ago

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Verified Customer

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Mark Waco, TX

Been excellent except they lack direct communication

4 years ago

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Daniel Decatur, TX

System install was done in a timely fashion. System is operating as expected.

2 years ago

Reply from Freedom Power

Hi, Daniel. Thank you so much for rating your experience with us so highly! We're glad you are happy with your system, and hope you know that we really appreciate your business.

Aug. 11th, 2023

Freedom Power Reviews

Summary of Reviews