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Elevation

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8.5

Overall Score

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LAST UPDATED: March 13th, 2024

Founded in 2014, Elevation aims to bring clean, affordable solar power to homes across the United States. The company's aim is to help individuals reduce occupancy costs and increase value in their homes through solar ownership and energy management improvements and technology.

The company was rated a top 500 solar contractor by Solar Power World Magazine in both 2018 and 2019, cracking the top 100 list in both years in terms of total kilowatts of solar energy installed. Elevation Solar is based in Arizona.

Video Customer Reviews

John Massimilian Customer Review Video About Elevation

John Massimilian

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The Good

  • Customized Solutions
  • Multiple Financing Options
  • Products and Warranties
  • Electricity Storage Options
  • Elevation Home Energy Solutions 
  • NABCEP-Certified
  • Positive Elevation Reviews

Customized Solutions

Elevation Solar doesn't just offer the same cookie-cutter solar energy solution to every single customer. Instead, you'll get a personalized solar installation designed specifically to fit your needs. 

When you contact Elevation Solar, a company representative will come to your home and assess your situation and solar roof potential. A solar power professional will then determine the size of panels you'll need and what other equipment will be best for your electricity consumption and the size of your home. Elevation Solar will explain the entire process to you and what you should expect from your entire experience as a  customer.

If you want a quick quote, you can upload a copy of your power bill and receive a digital solar system quote within just 24 hours. Then you can review the quote on your own time, and contact an Elevation Solar Energy Consultant if you have questions. 

This hassle-free quote process allows potential customers to get a good idea of what solar will cost without having to take time out of their schedule to meet with someone or be "sold" to by an installer.

Multiple Financing Options

The company offers a number of financing options to help you fund your clean energy costs, including outright purchase, solar loan, solar lease, and power purchase agreement (PPA). 

Purchase and loans will allow homeowners to take advantage of the solar incentive and tax credit and are arguably more advantageous for homeowners in the long run, but PPAs and leases still allow you to benefit from a reduced energy bill (and often require 0 down). 

Products and Warranties

The company primarily sells LG and Panasonic solar panel modules. Both brands rank high for energy efficiency and temperature coefficient (the amount by which efficiency is affected in high-temperature settings), and both include a 25-year warranty that covers product, performance, and shipping. The Enphase inverters that Elevation Solar provides also have a 25-year warranty.

Additionally, Elevation Solar offers a 25-year labor and workmanship warranty for all installations. 

Electricity Storage Options

Per the company's comprehensive Frequently Asked Questions section, Elevation Solar sets itself apart from competitors by offering a wide variety of solar technology and battery storage systems, including LG Chem batteries, to help save on the electric bill with clean energy as well as be prepared for power outages.

Elevation Home Energy Solutions

In addition to providing solar systems and battery storage, Elevation Solar offers a variety of other products and services to help customers make their homes more energy-efficient, including the following: 

  • LED lighting retrofits
  • Efficient pool pumps
  • Energy management systems
  • Electric vehicle charging stations
  • Automated lighting
  • Security and video solutions
  • Smart thermostats

NABCEP-Certified

Elevation Solar's installation professionals have been certified by. North American Board of Certified Energy Practitioners (NABCEP), an industry-recognized organization that promotes best practices and technological literacy for solar companies.

Positive Elevation Reviews

Elevation has earned a number of positive reviews on Best Company, as well as other trusted review platforms. Several reviews say the solar company did an amazing job at every step of the process, from installing solar panels, to providing reliable customer service after the job was done.

One positive review in particular gave credit to Elevation's office staff for the patient manner in which they answered his questions, the overall service quality, and a solar installation that exceeded expectations.

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The Bad

  • Communication Concerns

Communication Concerns

While the majority of Elevation's customer reviews are positive, there are some negative reviews that mention difficulties reaching company representatives, including one negative review regarding system performance issues. Elevation has responded to many of these complaints directly and sought to resolve them, which is an excellent sign, but a potential customer should be aware of these types of concerns as they consider working with any solar company.

 

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The Bottom Line

Elevation has built a  reputation as a trusted solar company by offering highly-rated solar panels, customized solar system solutions, and excellent warranties that provide peace of mind for your investment. 

If you live within the company's service area, we recommend reading Elevation reviews below and contacting the company directly for more information.

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Star Rating

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3.9

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612 Reviews

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5 grade

70%

4 grade

14%

3 grade

5%

2 grade

3%

1 grade

9%

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Pat Boulieris Goodyear, AZ

My first experience with solar. The company is great and my solar is working great. The only thing is I’m not getting any credits like I was told I would get. I’m still paying aps every month which my husband is not happy about. I guess had I had the money to buy everything outright and not have monthly payments it wouldn’t seem so disturbing. But I didn’t so I guess I’ll just have to get over it. Although it makes me kind of regret I got solar because I could pay years of aps bills with what the system cost. But water unde the bridge now.

2 weeks ago

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Alice Stevens Chandler, AZ

This would have been 5 stars only if: 1) They had recommended larger capacity system, instead of the 6.7kW system. We never accounted for guests staying over in our 4700 sq ft home or when we are going to need to charge our electric vehicles while the AC is running. Thus, we've been hit with demand charges pretty much every month since installing it in Summer 2023, resulting in no significant savings after plunking down $26k on this system. 2) They had been up front about their "Curb" system costing extra on top of the solar system cost. One of the main reasons we went with these guys was because "Curb" was a selling point during the sales pitch. However, 2 weeks after our install, when I called the office when we were going to get "Curb" apo, we were told they are Elevation's proprietary software and we need to pay another few hundred bucks to get it. Emphase does not accurately track how much of what we produce is actually getting used or sent to the grid; it is only good at measuring how much we are producing (thus, every month, our Enphase report tells us we are producing exactly the same kW as what we are using....which is not probable). Otherwise, the sales rep was very knowledgeable of the products and explained why they choose certain inverters and solar panels over others. The installation team were top notch: courteous, friendly, efficient, meticulous in painting touchups and respectful of my property).

1 month ago

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DivaMom Winston Mesa, AZ

Things are going pretty good. Sometimes my breaker trips only for my microwave in kitchen which only happened after getting solar. Other than that pretty good

1 month ago Edited March 18, 2024

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Michelle Carter Tucson, AZ

I’m not generating as much electricity as I’d hoped. Only about half of what I’m consuming. Other than that I’m happy with my solar system.

1 month ago

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Mike Las Vegas, NV

Customer service was exceptional. They responded to my questions and informed me what was going to happen next. The installation process seemed more like they were doing what was easy for them and not what was best for the house. It was very frustrating working with the installation crew. When I did have issues I was able to get ahold of the supervisor and he was awesome and helped work things out. Now that it's up and running I get very high yield for the day. Everything seems to be pretty top notch.

4 years ago

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Reply from Elevation

Thanks, Mike, we're always looking to improve our process, so your feedback is very helpful. We apologize that the installation team was frustrating to work with but happy to hear their supervisor was able to work it out. We're so happy to hear that you're enjoying your solar!

Nov. 20th, 2019

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Fred Phoenix, AZ

The installation was nice and after a year everything is still working as it should. However, after the installation there has been no follow through on how I should be working or maintaining the system and there has been no customer follow ups. After spending close to $40,000 on this system I feel like they are happy to have my money rather than a customer.

4 years ago

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Reply from Elevation

Hi Fred, we're glad to hear that your system is running well! We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 22nd, 2019

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Kelly

I was very impressed with the high quality of the product they use for solar installation. It was a deciding factor that they use equipment made in Israel and Germany. The solar panels are a good money saver. The materials arrived in one day and the next day the workers arrived and it was pretty quick and seamless. A few days later another team came to a little bit of the exterior. Overall customer service is good, sometimes it took a couple of days to connect and we would play phone tag but it was good.

4 years ago

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Reply from Elevation

Thanks Kelly! We're always looking to improve our process so your feedback is really helpful. We're so happy to hear that you're enjoying your solar!

Apr. 4th, 2019

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R

Salesman was well informed with our needs, company was alittle slow with following through on keeping on top of permits and appts. Product is well made. Touch up paint on outside of house was painted wrong color, does not match. We will need to repaint around areas where solar wiring was installed.

4 years ago

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Reply from Elevation

Hi R. We apologize about not making sure the paint was the right color. We want to make it right so please reach out to your concierge and we'll schedule a tech to come out asap.

Apr. 10th, 2019

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Trinity

Customer service was good, but I feel like the project coordination was lacking. They had to make several trips, and there wasn't proper communication with the technicians. The equipment is definitely up to industry standard.

4 years ago

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Reply from Elevation

Thank you for your feedback, Trinity. We are always looking to improve and to take our customer service to the next level. Let us know if you ever have any questions about your system and we'll be more than happy to help.

Apr. 9th, 2019

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Eric

They were extremely patient about a lot of the process. The installer was here all day, it was finished a little bit after dark evening. But, I am having a hard time getting them to follow up with me on a request for receipt data for tax purposes.

4 years ago

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Reply from Elevation

Thanks, Eric, we're glad to hear that the install went smoothly. We're sorry that you haven't received your documents. Please give us a call at 480-492-4232 and ask to speak with your concierge and we can send those docs over.

Apr. 9th, 2019

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Edward

Took longer than expected to get it all set up but everything is top notch. I bought a thirteen kilowatt system and got two five kilowatt, so I am just trying to understand where the three kilowatts are going. They provided the equipment I want at the price I want. Customer Service answers everything I need to know.

4 years ago

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Reply from Elevation

Thanks, Edward! We're sorry that your system wasn't fully explained but if you call our solutions department (480-492-4232) they'll be more than happy to answer all of your questions!

Apr. 4th, 2019

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Randy

Good response times from the reps and the equipment is fine. They carry the right brand of panels. I wish they would have had it on a little faster, they were really slow with the process. It was over four months after the loan was approved that they started.

4 years ago

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Reply from Elevation

Thank you for your review, Randy! Unfortunately, the permit and inspection process can slow things down but we are working on streamlining things on our end so we can get the system installed as quickly as possible.

Apr. 4th, 2019

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Don Crowley Henderson, NV

Support through the installation process was great, but not everything promised has been completed. My system has been active to 60 days now and still they have not installed the pigeon guards.

2 years ago

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Reply from Elevation

Hi Don, we're following up with your energy consultant to get the pigeon guards installed, we apologize it has taken so long. But we are thrilled to hear that the rest of the process went so smoothly.

Jun. 3rd, 2021

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Bogdan Chandler, AZ

My system is operational. it's being tracked it brings the savings that's our promise and electricity so I'm happy with that. In total, installing the system took 5 or 6 hours there was no intrusion very very professional.

4 years ago

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James

I live in a remote area, but they were still willing to install the service for me. I've had a couple issues, but they've been resolved, they get back to me when I need them to.

4 years ago

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Reply from Elevation

Thanks, James, congrats on going solar!

Apr. 9th, 2019

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Patti Blankenship ,

I am editing my review because Elevation Solar came through for me and my system is operating correctly now. I have been told I would be reimbursed for the months it was not working. Amy, the Resolutions Manager was wonderful and put up with my rantings. She got accomplished what no one else was able to. I can now monitor my service daily, and believe me I will. Justin who came and actually provided the service did a wonderful job. He was personable and very knowledgeable as well as patient regarding all my questions and complaints. I am relieved, and my stress level has gone way down so I now can recommend Elevation Solar if someone asks. I don't regret my earlier reviews since they got the attention I needed and deserved. My opinion has changed as of today because my system is running perfectly.

3 years ago Edited September 14, 2021

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Reply from Elevation

We are so sorry for the frustrations that you have had with Elevation. Looking through the account we can see that since you called you have been able to work with Amy our Resolution Manager and have an appointment scheduled for this Friday. She will work to get everything taken care of as quickly as possible! We never want customers to feel this way and are so sorry that things have been so challenging. As in the past will make sure you are compensated for the mistakes made. Thank you for your patience as we resolve this quickly.

Mar. 3rd, 2021

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Russ ,

The first contact person (Concierge Person) was not the best. That's the bad part of the review. Once I contacted my sales person and explained that I couldn’t get in contact with the concierge rep, I was switched to someone that better represented Elevation Solar. All my questions were answered and things moved forward quickly. The install crew was fast and courteous; completed the installation of the panels in one day and finished the remainder of the electrical install the following day. Electrical inspections and coordination with the power company were handled by Elevation and went smoothly and quickly. Overall, other than one bad employee, the process went well.

3 years ago Edited September 14, 2021

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Reply from Elevation

Thank you Russ, we appreciate your review and your candor. We want to hear from our customers, that is how we learn and grow. We have increased training for our Concierge team.
Please keep us posted on your savings.

Mar. 1st, 2021

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Edward

A couple of things they can improve are, OFFICE communication and lets say a 4 week email progress report. My installation was a long process (5 months to completion, I have a very strict Association) and I paid cash. There is a variable with estimate energy production and I have to wait until summer to see max production. I think they could have fit one more panel on roof but I presume the added cost to do now is prohibitive. I definitely would recommend Elevation Solar as one company to get a price quote from. I went out on open quote and out of 5 companies, 2 companies were pretty thorough incld Elevation Solar and the other 3 companies I just laughed at the salesman's face. 1 company actually wanted me to sign a contract without even giving me a WRITTEN quotation, LOL. BE VERY CAREFUL Eric the salesman was fantastic and worked with my needs to go with Elevation Solar.

4 years ago

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Reply from Elevation

Hi Edward, we are currently working on making sure our proposals are as accurate as possible. Unfortunately some of our markets require us to build proposals based on the square footage of the home instead of usage but we are working on making sure we educate our customers if they don't match.

Apr. 4th, 2019

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Charles and Laura Frost Las Vegas, NV

We started our project approximately August of 2018. Unfortunately our story is not quite as nice as most of the reviews I have read. Once panels were installed we were excited. After several inspections and different staff from Evelation Solar trying to make it right, and us thinking maybe this was not a good idea. Broken tiles (lots), panels not installed correctly, etc. final steps we were told it was up and running. Here we are in February 2019 when we learned our solar still was not working properly. However , the next person, Aryss who came out to let us know he was here to check the panels. He explained very professionally, what he needed to do. He did it and had to come back to complete his work. Anyway thank you Aryss for getting us up and running. We wish that you would have the supervisor of the first attempt . You are enthusiastic, professional and courteous at your customer service skills. Thank you again.

5 years ago

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Reply from Elevation

We truly apologize that things didn't go as smoothly as some of our other customers but are happy that Aryss was able to finish your project strong.

Mar. 22nd, 2019

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Sean Schaefer Gilbert, AZ

We shopped around for solar panels with a few different companies, and ended up choosing Elevation Solar because I appreciated their transparency and no-pressure sales experience. Jordan S, the salesperson, and Jeff in finance, came and gave a solid presentation and patiently walked me through the details of the savings calculations until I felt confident in the investment. The other two companies I was working with spent most of their time talking about how bad other companies were, and shied away from digging into the numbers as much (they claimed the numbers were "guaranteed" so I could trust them). The entire process took about 2 months from the first consultation to getting my panels turned on and generating, including energy improvements Elevation provided as part of the installation: duct sealing, solar windows and fresh insulation. Elevation kept in touch on a weekly basis at minimum to keep me updated on the progress. Overall the whole thing was quick and painless. The only thing keeping me from giving 5 stars is that the panel installation crew they contracted with acted unprofessionally while they were doing the panel install. They were being quite vulgar all throughout the day, and loud about it, while I was working from home. I did let Elevation know and they appreciated the feedback and are taking steps to address it. Not like it had a huge impact on the whole process though; I'd give 4.5 stars if I could. In short, Elevation provided transparency, professionalism and promptness along with competitive rates for my solar buying experience and I would recommend them.

6 years ago

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Subhash Gilbert, AZ

Customer service was very responsive during the installation process and I haven't needed them after that. I was expecting a little more productivity from it.

4 years ago

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Reply from Elevation

We're always looking to improve our process, so your feedback is very helpful. Thank you for taking the time to leave us a review. Can't wait to hear about your solar savings!

Nov. 20th, 2019

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Anonymous

Overall satisfaction based knowing what was taking place all the time regarding from our very meeting to the final step of turning on our solar power.

4 years ago

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Reply from Elevation

Thank you for your feedback. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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Damon

Installation was a multiday process because some of the parts didn't show up. Once the parts showed up, it wasn't installed properly, but the equipment is a five.

4 years ago

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Reply from Elevation

We apologize about the installation hiccup but are happy to hear that you're happy with the system now.

Apr. 10th, 2019

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Anonymous

Customer service is both responsive and informative. They had a few issues getting the right product, but they kept me informed during the whole process.

4 years ago

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Reply from Elevation

Customer service is a huge priority for us so it's nice to see that our team is taking that to heart. We're always looking to improve our process, so your feedback is very helpful!

Apr. 9th, 2019

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Patricia

The installation process took two days, but one of the inverters was bad so we had to wait three weeks for it to be finished. I would recommend them to others.

4 years ago

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Reply from Elevation

Thanks for the recommendation, Patricia. We apologize that one of the inverters wasn't working but we are glad to hear that it has since been resolved. Enjoy your solar savings and let us know if you ever need anything!

Apr. 9th, 2019

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Phillip

I wish they would spend more time after installation with the customer to know if everything is working correctly and being produced an recorded correctly.

4 years ago

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Reply from Elevation

Thank you for your feedback, Phillip. We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 4th, 2019

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Adrian

There was a miscommunication between the installers and the customer service so the installation process was long and slow but the equipment is great and it saves us money.

4 years ago

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Reply from Elevation

Thanks for your feedback, Adrian. We're sorry that you had that hiccup during the install stage but we're glad to hear that your saving with solar!

Apr. 4th, 2019

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david booth Sun City West, AZ

Haydin was great to work with . If i had a concern he was a great contact person because he would follow through. . I had a problem getting the wiring diagram on sight so the county inspector could give us a pass. Once i told Haydin that we needed diagram for approval he made sure that they were delivered ASAP. Just waiting for APS to fire us up.

4 years ago

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Reply from Elevation

Thanks, David!

Nov. 20th, 2019

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TIMOTHY JOHN MONROE Fort Worth, TX

Our salesperson Brandon was very informed and gave verifiable facts. We looked at our consumption vs the cost of solar and it is about a break even but we are make a difference with our choice of power. The installation was fast and painless. There was a bit of disconnect at the end in the explanation of how we would be able to track how much electricity we generated. That was resolved pretty quickly. Over all a good experience.

5 years ago

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DALE MARTIN Las Vegas, NV

Everyone was very professional and they were not pushy. Explained everything out. They answered any questions that I had during the process.

2 years ago

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Reply from Elevation

Thank you for your review Dale. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please keep us posted on your savings.

Apr. 28th, 2021

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Jose padilla Odessa, TX

Great company the only down side it took awhile to get everything going but after everything was installed great customer service

3 years ago

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Reply from Elevation

Thank you Jose for your review. We apologize for any inconvenience, during the pandemic, we have experienced slower approval rates for the permits needed. Please keep us posted on your savings.

Mar. 29th, 2021

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Jennifer Mesa, AZ

It was very easy. The guy showed up the night before and dropped it off and the next day they showed up an it took one day. Very quick.

4 years ago

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Reply from Elevation

Hi Jennifer, thanks for the review. We are so happy to hear our team took such great care of you!

Nov. 20th, 2019

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Toby Scottsdale, AZ

I think they do a good job and the equipment is alright. I'm trying to expand my system and can't get a call back from them.

4 years ago

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Reply from Elevation

Hi Toby, I reached out to the team to have them send you an estimate for an expansion. Someone should be reaching out shortly.

Nov. 20th, 2019

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Anonymous

I would give them a 5 star on every account except I found the concierge response to our service needs a bit too slow for my likings.

4 years ago

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Reply from Elevation

We're always looking to improve our process, so your feedback is very helpful. We're so happy to hear that you're enjoying your solar!

Apr. 10th, 2019

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Michelle

I wish they put netting around the solar equipment because I have pigeons living underneath there. I haven't had any problems.

4 years ago

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John

They installed the panels all in one day. Customer service was very helpful and respectful . I will not hesitate to recommend them.

4 years ago

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Reply from Elevation

We appreciate the recommendation, John! We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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Roderick

Elevation Solar gave me a good presentation when they knocked on my door which convinced me to buy it. They have very good customer service as well.

4 years ago

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Reply from Elevation

Thanks, Roderick, we're happy to hear that you've had such a great experience. We're always looking for ways to improve our offerings and customer service so let us know what we could have done to give you the 5-star experience we're always aiming for.

Apr. 9th, 2019

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Erica

The panels are very easy to use, and the monitoring app is very helpful. They are attentive and answer all our questions.

4 years ago

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Aubrey

They use panasonic panels, so they're pretty good panels and they provided some insulation for energy efficient upgrades.

4 years ago

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Reply from Elevation

Thanks Aubrey! Solar and energy efficiency make the perfect pair. We want to make sure your home is running efficiently so you can get maximum solar benefits.

Apr. 4th, 2019

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Ruby

I have had some problems but other than that I am okay. There are some questions that were not answered by customer service.

4 years ago

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Reply from Elevation

While we're sad to hear that we missed the mark on customer service, we are happy to hear that you're happy with your system. If you have any current questions, feel free to reach out to your EC or to our solutions department.

Apr. 4th, 2019

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Chaunsy

Their customer service is not the best but it is good. I am satisfied with how it was installed, I think they did a great job.

4 years ago

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Reply from Elevation

Thank you, Chaunsy. We are always looking to improve and to take our customer service to the next level. Let us know if you ever have any questions about your system and we'll be more than happy to help.

Apr. 4th, 2019

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Benito

Installation was really good and it went smoothly. I had to wait three or four months though for the energy company to get it on.

4 years ago

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Reply from Elevation

Thanks, Benito! We're glad to hear that you we satisfied with the install process. Unfortunately we're at the mercy of the inspectors after the installation is complete which can slow things down. Enjoy your solar savings!

Apr. 4th, 2019

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Dan W Phoenix, AZ

Panels are performing as expected. The original app to monitor the system was a little confusing and I found slightly inaccurate at times, but I really like the new version. Seems like the bugs are fixed. I would recommend Elevation Home Energy.

1 year ago

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Tomolson1949 Arlington, TX

Elevation was the first Solar Company that had offered the Panasonic solar panels. Tyler was quick to understand my need a large amount of power. He made it easy to understand the different panels and the percentage needed to meet my goal.

4 years ago

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Reply from Elevation

Thank you, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jul. 8th, 2020

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Tim Green Carrollton, TX

I have just signed the contract. I feel that Dru B made an excellent presentation. Pricing seemed honest and strait forward from the first and was lower than the competition. He explained everything to my satisfaction. I am looking forward to the instillation of the panels and will review that later.

5 years ago

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Conrad Garland, TX

There were some delays on the installation and delivery of materials. But the installers provided good job

2 years ago

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Reply from Elevation

Thanks, Conrad!

May. 7th, 2021

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Anonymous Austin, TX

Great service but you didn't follow through about matching another company's price for an equivalent product

2 years ago

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Reply from Elevation

We're happy to hear about the great service but apologize that the price was not matched. As long as it is an apples to apples produce, we do match the price.

May. 7th, 2021

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Ralph Alamillo Buckeye, AZ

Great company- communication excellent. So far everything has been going great. All calls and texts answered timely.

3 years ago

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Reply from Elevation

Thank you Ralph for your review, are customers satisfaction is our #1 priority, please keep us posted on your progress.

Mar. 29th, 2021

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Dominic Scorza Las Vegas, NV

Great. Only problem was communication between elevation and my hoa resulting in a long delay for installation

3 years ago

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Reply from Elevation

Dominic, we're always looking to improve our process, so your feedback is extremely helpful.

Thank you and enjoy your Solar Savings!

Jun. 23rd, 2020

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Dean Ontiveros

Took a minute to get all equipment installed. Guess it was the counties mishap. But the company is solid.

4 years ago

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Reply from Elevation

Thank you for sharing your experience Dean! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Jul. 8th, 2020