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Elevation

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8.5

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LAST UPDATED: March 13th, 2024

Founded in 2014, Elevation aims to bring clean, affordable solar power to homes across the United States. The company's aim is to help individuals reduce occupancy costs and increase value in their homes through solar ownership and energy management improvements and technology.

The company was rated a top 500 solar contractor by Solar Power World Magazine in both 2018 and 2019, cracking the top 100 list in both years in terms of total kilowatts of solar energy installed. Elevation Solar is based in Arizona.

Video Customer Reviews

John Massimilian Customer Review Video About Elevation

John Massimilian

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The Good

  • Customized Solutions
  • Multiple Financing Options
  • Products and Warranties
  • Electricity Storage Options
  • Elevation Home Energy Solutions 
  • NABCEP-Certified
  • Positive Elevation Reviews

Customized Solutions

Elevation Solar doesn't just offer the same cookie-cutter solar energy solution to every single customer. Instead, you'll get a personalized solar installation designed specifically to fit your needs. 

When you contact Elevation Solar, a company representative will come to your home and assess your situation and solar roof potential. A solar power professional will then determine the size of panels you'll need and what other equipment will be best for your electricity consumption and the size of your home. Elevation Solar will explain the entire process to you and what you should expect from your entire experience as a  customer.

If you want a quick quote, you can upload a copy of your power bill and receive a digital solar system quote within just 24 hours. Then you can review the quote on your own time, and contact an Elevation Solar Energy Consultant if you have questions. 

This hassle-free quote process allows potential customers to get a good idea of what solar will cost without having to take time out of their schedule to meet with someone or be "sold" to by an installer.

Multiple Financing Options

The company offers a number of financing options to help you fund your clean energy costs, including outright purchase, solar loan, solar lease, and power purchase agreement (PPA). 

Purchase and loans will allow homeowners to take advantage of the solar incentive and tax credit and are arguably more advantageous for homeowners in the long run, but PPAs and leases still allow you to benefit from a reduced energy bill (and often require 0 down). 

Products and Warranties

The company primarily sells LG and Panasonic solar panel modules. Both brands rank high for energy efficiency and temperature coefficient (the amount by which efficiency is affected in high-temperature settings), and both include a 25-year warranty that covers product, performance, and shipping. The Enphase inverters that Elevation Solar provides also have a 25-year warranty.

Additionally, Elevation Solar offers a 25-year labor and workmanship warranty for all installations. 

Electricity Storage Options

Per the company's comprehensive Frequently Asked Questions section, Elevation Solar sets itself apart from competitors by offering a wide variety of solar technology and battery storage systems, including LG Chem batteries, to help save on the electric bill with clean energy as well as be prepared for power outages.

Elevation Home Energy Solutions

In addition to providing solar systems and battery storage, Elevation Solar offers a variety of other products and services to help customers make their homes more energy-efficient, including the following: 

  • LED lighting retrofits
  • Efficient pool pumps
  • Energy management systems
  • Electric vehicle charging stations
  • Automated lighting
  • Security and video solutions
  • Smart thermostats

NABCEP-Certified

Elevation Solar's installation professionals have been certified by. North American Board of Certified Energy Practitioners (NABCEP), an industry-recognized organization that promotes best practices and technological literacy for solar companies.

Positive Elevation Reviews

Elevation has earned a number of positive reviews on Best Company, as well as other trusted review platforms. Several reviews say the solar company did an amazing job at every step of the process, from installing solar panels, to providing reliable customer service after the job was done.

One positive review in particular gave credit to Elevation's office staff for the patient manner in which they answered his questions, the overall service quality, and a solar installation that exceeded expectations.

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The Bad

  • Communication Concerns

Communication Concerns

While the majority of Elevation's customer reviews are positive, there are some negative reviews that mention difficulties reaching company representatives, including one negative review regarding system performance issues. Elevation has responded to many of these complaints directly and sought to resolve them, which is an excellent sign, but a potential customer should be aware of these types of concerns as they consider working with any solar company.

 

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The Bottom Line

Elevation has built a  reputation as a trusted solar company by offering highly-rated solar panels, customized solar system solutions, and excellent warranties that provide peace of mind for your investment. 

If you live within the company's service area, we recommend reading Elevation reviews below and contacting the company directly for more information.

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Star Rating

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3.9

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612 Reviews

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14%

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5%

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3%

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Gary Spurgin Chandler, AZ

I was not given enough information about how solar works. Yes, I can get credits from the power company, however, that has happened only one time in the year that my solar has been operational. That credit was quickly wiped out during the summer of 2023 because it gets so hot during the summer here in Phoenix that the solar panels suffer a loss of efficiency. The person who sold us our system calculated a 8kw system would cover our electricity needs. We have had to pay an electric bill on top of the solar system loan every month since June of 2023. Sometimes small like $16, but sometimes large like $120. They should have designed a larger system. I have to get up on the roof every couple of months and dust off the accumulated dust and bird droppings. I have also paid someone to come and clean the panels with filtered watered to avoid leaving a film (never use tap water to clean the panels). Needless to say I am not happy with how the system is producing. We will end up having to add panels to cover the electric bill, especially since the power company keeps raising the rates. I also had to keep calling the company to find the status of the installation while waiting for it to be installed. I had problems with the monitoring system not being able to connect to WiFi so I could get operational data from the system. I had to call the company many times to get someone to come out and find out what the problem was. It took about three times before they got it working. I guess they were short handed or something, but that's not my problem. I should have been a priority since I was an unhappy customer whose system had already been installed and they had gotten paid for it.

1 month ago

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Steve Nie Pacoima, CA

They’re not a professional company at all Took them over a year to install, no customer service, call they never return your call, never give you an answer, the worst company I have ever deal with, no I will never use them or recommend them to any body, the #1 WORST Company you could ever have to do your project

1 month ago

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Ross Phoenix, AZ

The web sight is hard to follow what power I’m using and what power APS is buying back if any. Also, I’m only home 20 days a month, why am I still paying your bill and APS? According to your salesperson, this was NEVER going to happen!

6 months ago Edited October 3, 2023

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Cory Chambers Henderson, NV

Did not complete work correctly from the beginning. Mutiple tiles were broken but never repaired even though they return to fix tiles . Silicon was used to fill in broken tiles and patch holes. Then when the returned to replace tiles they still disnt replace all of the tiles and tried to do the same silicone repairs. After four times of them co.ing out to replace tiles we finally got them all replaced. I had to chance this compnay down way to much I. Order to get my solar job completed. I will not recommend them to anyone wanting solar. My neighbor got solar from them.ass well and had his own issues. Do not use this company.

3 years ago

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Reply from Elevation

Hi Cory, we are committed to providing top-notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Jun. 2nd, 2020

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Randall

I would never use them again and I would not recommend that anybody else use them either. There are other companies, I would pick another. It did not work when it was installed and they were slow to correct it. It worked intermittently and they came three or four times to fix it, which they did not do. I had to go back because the initial installation was not signed off by the power company and they said the crew didn't know about local requirements, which is inexcusable. They did nothing to compensate me for the weeks of lost power even though I had started paying for the system. They sent me a twenty five dollar gift card for hundreds of dollars of lost productivity.

4 years ago

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Reply from Elevation

Hi Randall, we apologize that your experience thus far hasn't been great. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 4th, 2019

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Jane

The installation was not good. It had to be redone because they installed my system according to Arizona requirements and not Nevada. So they had to rip it out and do it again. Because of that mistake I had to pay expensive electric bills, which they're not reimbursing me for. Also, they had to come back several times - most recently because they got some lines crossed that they have to redo. I just got a bill that's high - $222. Something is wrong here.

4 years ago

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Reply from Elevation

Hi Jane, we are so sorry to hear that you experience thus far has been below par. We always strive to provide top-notch service and it is clear that we missed the mark with you. Customer service is a top priority for us so we'll be reaching out to see how we can make this right.

Apr. 9th, 2019

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dan cooke Plano, TX

Slow, bumbling, non responsive I like my solar and what it is doing, however Elevation solar made the experience far more difficult that needed, long in time, and incredibly poorly designed. Sales pre to installation is ok. Honest guy, but not at all detail oriented. Elevation delays a good marketing by ; a. 8 days between signing of documents and me calling to request invoice which then came within hour. b. 2 weeks later Elevation had yet to contact or know their registration in my town had lapsed. I called to inform and 3 weeks later the permits with town were signed. Elevation then took 10 days to pay for permit. Again slowing the process. c. After pushing them along, Aka managing their job, it's first of October, 2 months in and I'm in install mode waiting for the install date via a phone call that doesn't come. d. Call never comes so I call elevation and somehow I'm back in design phase. Turns out a tech was concerned that although the town had passed the project plan, it would fail inspection due to main placement. No one ever tells me this, and in fact eventually a supervisor tells me the delay is being caused by my town, which is simply not true, The delay was 100% caused by Elevation and horrid customer communication, and inter company communications and it takes me another 6 weeks to get said tech out and agree to an install. e. While this cluster was going on I'm learning about solar and in looking at my design I see that over 25% of my panels are being wasted in full sun. Meaning I have 295 watt micro inverters married to 400 watt panels. This waste or clipping, the industry word for waste, could have been fixed with smaller panels as I suggested or higher output micro inverters easily. Net result is my 8kw system maxes out at 5.9kw due to poor efficiency design. 20% better performance could be easily attained with proper design. The amazingly weak efforts Elevation has made, to complete this highly flawed transaction, have been driven almost purely by me. I do not believe my system would be up had I not pushed them along. The deal was in nothing land until I repeatedly called their concierge service. I like them, Nice to talk to, but near zero follow up, and they too are bad at doing what they say they will do. Seems to be the company mantra. Listen intently, create a bunch of action items. Do none them. Never follow up to see if customer was served.

1 year ago

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Saul Sadowsky Los Angeles, CA

I had a 12.48 KW system installed in 2018 from elevation. At first things went smoothly, but when there's a problem, getting someone who knows what there talking about is a totally different story, Ive had a couple different concierge people in the 18 months Ive had this setup, they're really not knowledgable at all from a technical standpoint, just kids that answer the phone what it seems like Its unfortunate, there also not quick in returning phone calls nor emailing back. Its impossible too talk technical to anybody there. I just had the Tesla Powerwall installed a month ago, & they didn't install the Neurio energy meter which allows for demand shaving. They finally got around to installing it a few days ago, and there is no difference in performance or "Demand Shaving " as they call it. So when I asked to have them verify to me that it was hooked up correctly. "CRICKETS"

3 years ago

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Sheila

The things we were told were not accurate. Installation was fine and the equipment is working but the salesman should be more honest when talking to the customers.

4 years ago

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Reply from Elevation

Thanks for your feedback, Sheila. It truly helps us improve our process and provide top notch service throughout the entire process. We always want to provide a 5 star experience and it sounds like we missed the mark with you. Please call our customer service line at 480-492-4232 and ask for Amy. We hope you'll provide us the opportunity to resolve your concerns.

Apr. 4th, 2019

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Glen Las Vegas, NV

All the statement that our sales manager Eric R have told us was a lie their were no 30 percent rebate from the government. I should have known from the beginning when it took him almost a month to give us the half of $500 for signing up for solar. I even call him and ask him what to do about our rebate until now I haven’t gotten any response from him. Very Disappointing.

4 years ago

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Reply from Elevation

Hi Glen, we apologize that Eric didn't properly explain the federal tax credit. We never intend to put people in uncomfortable financial situations. I would like to look further into your account and see if I can get in touch with Eric's manager.

May. 10th, 2019

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Laurie

They lack in communication skills and follow through. The installation process was a little mixed up because of bad communication.

4 years ago

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Reply from Elevation

Hi Laurie, we apologize for the lack of communication. We are committed to providing top notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Apr. 9th, 2019

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Christina hinson

Fix ur antenna this is taking so long I understand it's being solved but it's the time it's quite annoying

4 years ago

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Reply from Elevation

Hi Christina, I just looked up your account and the tech was able to replace the inverter and everything is reporting and producing. Someone will be reaching out this afternoon and we're keeping an eye on production.

Nov. 25th, 2019

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Jason

There are still some things I don't know about the system. They don't follow up and teach you how to use it.

4 years ago

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Reply from Elevation

Hi Jason, we apologize that your system wasn't fully explained to you. Our solutions department is always available to answer any questions you may have. Feel free to give them a call at 480-492-4232.

Apr. 4th, 2019

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Ealey Price, UT

I was missed informed that I would still be playing my electricity bill on top of the solar

2 years ago

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Reply from Elevation

Hi Ealey, we apologize that you were misinformed about no longer having an electric bill. We do our best to design systems to offset as much as your energy but anything in excess of your solar production will have to be purchased from your utility company.

May. 7th, 2021

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Stan Price

The product itself seems to be fine but the service and communication has been lacking.

4 years ago

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Reply from Elevation

Hi Stan, we apologize that we missed the mark with communication. We are always looking for ways to improve our process so this feedback is helpful. We'll send this over to our customer service team so they can review our current touchpoints and adjust them so we're always keeping our customers up to date on their project and responding in a timely manner.

Mar. 18th, 2020

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Monica French

Incorrrect information from sales person up front. Many issues throughout process

4 years ago

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Reply from Elevation

Hi Monica, we're sorry that things didn't go as smoothly as it should have. We're always looking to improve our process so your feedback is helpful.

May. 2nd, 2019

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Bruce

The installation went well, but they aren't that great at communication.

4 years ago

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Reply from Elevation

Hi Bruce, we apologize that we missed the mark with communication. Customer service is our top priority and we want to make sure you're happy with your decision to do business with us so someone will be reaching out shortly to address your concerns.

Apr. 9th, 2019

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LARRY CLARK

NOT TRUSTWORTHY ENOUGH. COULD BE MORE HONEST

4 years ago

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Reply from Elevation

Hi Larry, we're sorry that we didn't earn your trust. We're always looking to improve our process, so your feedback is very helpful. Enjoy your solar!

Dec. 3rd, 2019