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Elevation

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511 User Reviews

6.2

Overall Score

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LAST UPDATED: September 21st, 2022

Founded in 2014, Elevation aims to bring clean, affordable solar power to homes across the United States. The company's aim is to help individuals reduce occupancy costs and increase value in their homes through solar ownership and energy management improvements and technology.

The company was rated a top 500 solar contractor by Solar Power World Magazine in both 2018 and 2019, cracking the top 100 list in both years in terms of total kilowatts of solar energy installed. Elevation Solar is based in Arizona.

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The Good

  • Customized Solutions
  • Multiple Financing Options
  • Products and Warranties
  • Electricity Storage Options
  • Elevation Home Energy Solutions 
  • NABCEP-Certified

Customized Solutions

Elevation Solar doesn't just offer the same cookie-cutter solar energy solution to every single customer. Instead, you'll get a personalized solar installation designed specifically to fit your needs. 

When you contact Elevation Solar, a company representative will come to your home and assess your situation and solar roof potential. A solar power professional will then determine the size of panels you'll need and what other equipment will be best for your electricity consumption and the size of your home. Elevation Solar will explain the entire process to you and what you should expect from your entire experience as a  customer.

If you want a quick quote, you can upload a copy of your power bill and receive a digital solar system quote within just 24 hours. Then you can review the quote on your own time, and contact an Elevation Solar Energy Consultant if you have questions. 

This hassle-free quote process allows potential customers to get a good idea of what solar will cost without having to take time out of their schedule to meet with someone or be "sold" to by an installer.

Multiple Financing Options

The company offers a number of financing options to help you fund your clean energy costs, including outright purchase, solar loan, solar lease, and power purchase agreement (PPA). 

Purchase and loans will allow homeowners to take advantage of the solar incentive and tax credit and are arguably more advantageous for homeowners in the long run, but PPAs and leases still allow you to benefit from a reduced energy bill (and often require 0 down). 

Products and Warranties

The company primarily sells LG and Panasonic solar panel modules. Both brands rank high for energy efficiency and temperature coefficient (the amount by which efficiency is affected in high-temperature settings), and both include a 25-year warranty that covers product, performance, and shipping. The Enphase inverters that Elevation Solar provides also have a 25-year warranty.

Additionally, Elevation Solar offers a 25-year labor and workmanship warranty for all installations. 

Electricity Storage Options

Elevation Solar sets itself apart from competitors by offering a wide variety of solar technology and battery storage systems, including LG Chem batteries, to help save on the electric bill with clean energy as well as be prepared for power outages.

Elevation Home Energy Solutions

In addition to providing solar systems and battery storage, Elevation Solar offers a variety of other products and services to help customers make their homes more energy-efficient, including the following: 

  • LED lighting retrofits
  • Efficient pool pumps
  • Energy management systems
  • Electric vehicle charging stations
  • Automated lighting
  • Security and video solutions
  • Smart thermostats

NABCEP-Certified

Elevation Solar's installation professionals have been certified by. North American Board of Certified Energy Practitioners (NABCEP), an industry-recognized organization that promotes best practices and technological literacy for solar companies.

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The Bad

  • Communication Concerns

Communication Concerns

While the majority of Elevation's customer reviews are positive, there are some negative reviews that mention difficulties reaching company representatives, including complaints regarding system performance issues. Elevation has responded to many of these complaints directly and sought to resolve them, which is an excellent sign, but prospective customers should be aware of these types of concerns as they consider working with any solar company. 

 

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The Bottom Line

Elevation has built a  reputation as a trusted solar company by offering highly-rated solar panels, customized solar system solutions, and excellent warranties that provide peace of mind for your investment. 

If you live within the company's service area, we recommend reading Elevation reviews below and contacting the company directly for more information.

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Star Rating

4.3

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511 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

5%

2 grade

3%

1 grade

8%

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Greg A Phoenix, AZ

From start to finish, I had a phenomenal experience. Solar projects are complex and when issues did arise (permitting, supply, activation), most were outside the control of Elevation. My utility company was dragging their feet, but I was properly updated with each step in the process. Seamless (from my end) from beginning to end. My system is 6.5 kW with REC panels and is working like a charm.

4 days ago

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Will Hill Los Angeles, CA

Our salesman was very professional and walked us through the expectations and what to expect when we go solar. He did a very good job keeping us informed during the process. In two years I’ve only had to pay one utility bill (aside from connection fees). Happy camper!

6 days ago

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James Williams Dallas, TX

I like the feeling that my utility bill will never be outrageously high again. I have a lot of my neighbors complain about the high energy bills they receive each summer, so I like the fact that I’m saving money and paying less than my neighbors. Elevation install crews were great, and I can call in for support whenever I need a question answered.

1 week ago

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Jeff C Dallas, TX

Everyone we spoke with at Elevation was very knowledgeable. The only issue we had was trying to understand how the solar tax credit works, and making sure we claim all or as much of the credit as possible. But as a whole, I’m happy with Elevation Solar and will recommend the company.

1 week ago

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Chad S Los Angeles, CA

Eric K was awesome, can’t say enough good things about him. Elevation as a whole has been great to work with, no complaints. The system is saving me tons of $$$ and that is the best compliment I can give to any product/company.

1 week ago

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Haleakala Las Vegas, NV

Elevation Solar is the worst. I would give it zero stars if I could. Their communication is HORRIBLE. First, I wasn't told that putting on solar meant I couldn't have my foam roof updated, had I known this before the installation, I would have waited. The installers broke an existing skylight and nothing they did fixed it. They came out and "replaced" the broken skylight 2 or 3 times. It still leaks. Now I have to pay to have the solar panels uninstalled and reinstalled at $250 per panel. Originally, due to the extra costs, time, aggravation, and their lack of communication, this was supposed to be done for me one time as a courtesy. I called to request to speak with someone before they sent out any agreements but that didn't happen. I've done everything I can think of except demand to talk to a manager of some kind. This has been an ongoing between Elevation Solar and me for 3 years now. Additionally, I don't see savings reflected on my energy bill. In short, NONE of this experience was worth it.

2 weeks ago

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Sasha Charles Gilbert, AZ

We did a MASSIVE amount of research for 2 years prior to our decision to finally pull the trigger on solar. Cost of rate hikes and seeing our money go down the drain each month drove us to one of the best decisions in our life. We switched to solar, put in an EV charger and got all our homes insulation redone by Elevation in the same package offering. We found out that they are the only solar company in the valley also approved for rebates from the utilities for insulation and duct sealing too. All together I AM VERY HAPPY. Things were relatively quick and they actually had to switch panels out mid project because of supply issues with panels in the industry. They gave us a complimentary panel upgrade and we were eventually installed and turned on last month. So far my bill is -$25 for this past month. Make sure you include the monitoring app as it shows exactly what your home is making in terms of savings with solar each day. Go green! You WONT REGRET IT.

4 months ago

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Josephine Clark Henderson, NV

If your ratings went to TEN I would want to give Elevation Solar TEN across the board. We had been interested in the prospect of being able to save money on our power bills utilizing Solar energy. Armed with many questions we started talking with sales personnel from several companies. We ended up with more questions than we had started with because of conflicting information from sales person to sales person. There was one company out of the many we talked with that was of interest. When we were urged to make a 'quick' decision because the special offer was for that weekend only we decided to withdraw our interest in their product. We reviewed the information we had obtained from the companies we had talked with and decided to hold off any subsequent interest in purchasing a solar energy system. Long story short I was leaving the house to run errands when I was greeted by a young woman representing Elevation Solar. She was canvassing our neighborhood for the sales team looking for any interest in solar energy. In speaking with her I was impressed with her straightforward answers to my questions. I agreed to accept an appointment with Elevation Solar's Energy Advisor the following week. To this date I count that as a very fortuitous situation for us with a great outcome. The Energy Advisor arrived on time and was well prepared and very knowledgeable of the industry answering all of our questions thoroughly and completely. There was no high pressure to make an immediate decision giving us the time we wanted and needed to make a sound decision after reviewing all of the information and references for the information we had been given. It was very easy to make the decision to contract with Elevation Solar for our solar energy system. We have not been disappointed. Our relationship with Elevation Solar has been excellent from day one. The professionalism of this company and its' crews from the system design crew to the solar installation crew, from the concierge assigned to our project to the front of the house' to the back of the house' personnel, the relationship had been phenomenal. The courtesy extended and the genuine concern that the project proceed smoothly is well appreciated. We can honestly say this company prides itself on a very high level of customer service skills in all departments. Our system has been up and running since December 15th and we are very happy with the end result. We are seeing it in the reduction of our power bills. We highly recommend that anyone interested in solar energy for their home not make any decision until they have had the opportunity to speak with a representative of Elevation Solar. You will not be disappointed.

3 years ago

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Reply from Elevation

Thank you so much for this fantastic review, Josephine! We made sure to share this with everyone in the office because we aim to make every customer this happy. It is our mission to Elevate the solar experience and it sounds like everyone took that to heart. We truly appreciate the recommendation.

Apr. 23rd, 2019

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Garold Mohler Fort Worth, TX

They were the first to respond to my interest in solar, also the salesman came exactly at the time he said he would be here. He set up every thing, lone financial part and let me know how it would all work and a time line to when to expect the job to be completed, inspected and ready for not only saving money in energy but how solar is helping save our environment .

1 year ago

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Reply from Elevation

Thank you, Garold. Saving money on your electric bill is an important outcome for solar but each system truly does make a difference when it comes to saving our environment. We're so happy to hear our team was able to deliver the elevated experience we strive for!

Jun. 3rd, 2021

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Tammy M

My experience with Elevation Solar and the installation of my new solar system was professional and their employees and customer service were first-rate. I was continually informed as the process continued from originating the sale, to loan servicing, installation and monitoring of my solar system. My sales rep, Chris M, was never pushy in selling the system and answered all my questions. They worked around my schedule when ready to install the panels. I will refer this company to friends and family

2 years ago

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Reply from Elevation

Thanks, Tammy, we appreciate the recommendation!

Dec. 3rd, 2019

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Brian Baumgartner

They were very accommodating to our needs and explained everything in detail. After install was complete & system was activated they answered questions and continued follow ups with us. Jordan, our sales representative kept in touch, gave us information and worked with us. Everyone from sales through activation were informative about the process we went through and were very pleasant to work with.

2 years ago

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Reply from Elevation

Thank you, Brian! We'll be sure to send Jordan and the rest of your team some kudos for taking care of business. Congratulations on going solar!

Nov. 26th, 2019

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J

Elevation Solar was very informative about their products and gave us the prospective of how we can save money on our energy bill. Installation took two months, but we did have to update our entire electrical box for our 40 year old house. We did not "cheap out" and went with a solar panel system that was recommended for the 3100sq ft, plus pool/spa house that we have. It was a great decision and I've recommended this company to 2 other neighbors in the last year.

3 years ago

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Reply from Elevation

Thanks, J! We're so happy to hear that you're enjoying your solar. Don't forget that we offer a referral bonus so make sure your neighbors drop your name!

Apr. 10th, 2019

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Francisco

The sales rep who came to my house wasn't pushy or anything. He explained how it was going to work and function as well as all the procedures. He also gave me time to think about it. They were attentive to me and got back to me when I had a question. They also worked around my schedule, which was great. I think the only change that they need us to go over with the clients to make sure they understand the energy you're receiving. I am able to login and see my panels and the energy produced but a little more research would be nice.

3 years ago

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Reply from Elevation

We take pride in educating our customers on the benefits of solar, not just selling them on it so this feedback is awesome to hear. We are working on creating more content to help our customers. We recently did a YouTube live video about understanding how to read your bill post solar. Feel free to check it out on our YouTube page, it's called "Am I Really Saving Money With Solar?"

Apr. 9th, 2019

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Michael

We really appreciate that they sat down and explained everything to use, the gentleman who did the sales pitch was very thorough. They were very friendly when installing it and it has been working great. We're starting to get some really low electrical bills so I would recommend them to anyone who is looking. They have a twenty five year guarantee so we trust them with our money.

3 years ago

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Reply from Elevation

Thank you so much for this awesome review, Michael! We're glad to hear that you had a great experience throughout the entire process! Congrats on going solar.

Apr. 4th, 2019

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Richard

We chose them because of their price structure and their type of equipment. So far I have had no issues. I like the option to install a battery pack and I like the microcontrollers for all the research and the twenty five year warranty. They got it installed in three days and were friendly, despite there being a hiccup. Customer support is really great to work with, I still have questions and they've been great other than a few anomalies.

3 years ago

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Reply from Elevation

Thank you so much, Richard! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Apr. 4th, 2019

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Katiene

Elevation is the right solar company for me. They are always ready to answer our questions and help solve the problem. There was a problem in installation with the wire and when they realized that, they gave us credit because it took a little longer than it was supposed to. Everything is working perfectly and I get power for thirteen dollars a month. It was a bit frustrating to discover we don't qualify for the government credit but the price overall was right.

3 years ago

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Reply from Elevation

Thanks, Katiene! We pride ourselves on making the renewable energy systems we install easy to understand and utilize to our customers. Glad to see our guys are taking that training to heart!

Apr. 4th, 2019

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Souhail

Elevation has a great salesman, he made it easy on me to accept and go through with the program. Everybody has been super helpful and accommodating. The people who installed it came at eight AM and were gone by three and the gentleman showed me what not to do and the system has been working well. I haven't had any issues since they installed it. I have gotten my money's worth.

3 years ago

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Reply from Elevation

Thank you so much, Souhail! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Apr. 4th, 2019

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Paula Las Vegas, NV

The company employees I dealt with answered my questions thoroughly and when I signed with the company, they took over and got all the government, energy company and HOA approvals speedily without my having to make any calls or filling out complex applications. I also appreciated how efficiently and cleanly their installers worked on my property.

1 year ago

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Reply from Elevation

Thanks Paula, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Jun. 15th, 2021

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Jim Danielson Queen Creek, AZ

They did a great job on everything. I just wish the communication was a little better when it came to keeping informed on the progress of my project. Sometimes I would have to call them to get an update on my project or find out when the crew was coming oy next

2 years ago

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Reply from Elevation

Jim, we're always looking for ways to improve our process. Your feedback is helpful and appreciated. Thank you and enjoy your solar.

Jun. 19th, 2020

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Anonymous Phoenix, AZ

This is my 2nd house I've had them convert. The work is always well done and clean. They know their stuff. Also being a computer engineer I understand a lot more about how everything works and they took the time to answer my questions. Now generating over 13kw of power and loving the reduced bills!

2 years ago

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Reply from Elevation

Thank you---enjoy your solar savings!

Jul. 6th, 2020

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Robert Garza

Good service and product are the quality of the company. The solar panels produce electricity that generations savings at the end of the year. Their system does all th work and the customer beenfits the net results without doing much work. I am pleased in selecting Elavation as the installer of the solar panels.

2 years ago

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Reply from Elevation

Thank you, Robert. We appreciate you taking the time to let us know how we did. This is what we love about solar, it does all the work and you get to enjoy the savings.

Mar. 18th, 2020

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Daniel Casa Grande, AZ

I have had one issue and there wasn't enough contact as I had hoped for but the did resolve the issue. They came and delivered and the next day they got it up very quickly. The panels are top of the line and we've been happy so far with the production.

2 years ago

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Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Nov. 20th, 2019

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Mike Las Vegas, NV

Customer service was exceptional. They responded to my questions and informed me what was going to happen next. The installation process seemed more like they were doing what was easy for them and not what was best for the house. It was very frustrating working with the installation crew. When I did have issues I was able to get ahold of the supervisor and he was awesome and helped work things out. Now that it's up and running I get very high yield for the day. Everything seems to be pretty top notch.

2 years ago

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Reply from Elevation

Thanks, Mike, we're always looking to improve our process, so your feedback is very helpful. We apologize that the installation team was frustrating to work with but happy to hear their supervisor was able to work it out. We're so happy to hear that you're enjoying your solar!

Nov. 20th, 2019

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Fred Phoenix, AZ

The installation was nice and after a year everything is still working as it should. However, after the installation there has been no follow through on how I should be working or maintaining the system and there has been no customer follow ups. After spending close to $40,000 on this system I feel like they are happy to have my money rather than a customer.

3 years ago

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Reply from Elevation

Hi Fred, we're glad to hear that your system is running well! We are always looking to improve and one process we're working on is long term follow up with our customers. If you do have questions about your system, our solutions department is more than happy to help. You can give them a call at 480-492-4232.

Apr. 22nd, 2019

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Brian

Customer service answered all of my questions, and was good at explaining all of the details that went into the installation. The technicians were happy to listen to the small things I wanted and they accommodated for that. Customer service was good at following up.

3 years ago

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Reply from Elevation

Thanks, Brian, we aim to please from start to finish. We know that there are a lot of moving parts throughout the process so we are always happy to answer any questions you may have. Thank you for your review!

Apr. 9th, 2019

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Joseph

Every time I had a problem, Elevation would send someone out to my home as soon as possible to help me resolve it. They did the installation in one day, and I was very amazed at how neat and clean they left everything. They are a great company, and I have already seen savings.

3 years ago

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Reply from Elevation

Thanks for your feedback, Joseph! We'll be sure to send some kudos to your install crew. Enjoy your solar and let us know if you ever need anything!

Apr. 9th, 2019

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Daniel

The install went perfect, they worked through rain to complete it. The only problem I had was in the wiring, they said I had 2 different types and it got rejected by the power company, so someone had to come out and redo it. But, they were very diligent in letting me know what was going on at every stage.

3 years ago

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Reply from Elevation

Thank you so much, Daniel! We give major props to our install crews for working in all sorts of weather. They work hard to get the job done.

Apr. 9th, 2019

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Patricia

Very prompt and deliver on their promises and keep is up to date with everything go on. Installation went very smoothly, we did have a weather issue but other than that it went smooth. We have been pleased with the equipment, it is sufficient.

3 years ago

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Reply from Elevation

Thank you, Patricia! We're glad to hear that you're happy with your system. Congrats on going solar!

Apr. 4th, 2019

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Reannen

The customer service rep was extremely quick with responses. They were friendly and informative. The panels have been very effective since installation and it looks really nice on the house. Overall it is a really good company and I am very happy with it. I have already recommended it a few friends.

3 years ago

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Reply from Elevation

We appreciate the recommendation, Reannen! Don't forget that we offer a referral bonus so make sure your friends mention your name so you can get paid. Congrats on going solar!

Apr. 4th, 2019

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Mark

The solar system is functional and I have had no issues after a year. I did have one problem with one of the pieces of equipment, and when I called customer support, the phone call went great and they sent somebody the next day and everything was resolved.

3 years ago

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Reply from Elevation

Thanks, Mark! While we never like running into issues with equipment, we know that it happens from time to time. Congrats on going solar!

Apr. 4th, 2019

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Donald

The salesman was the best, they visit and did a good presentation and after we did the research we decided to do it. They came out and did the installation with not problems, it took a while but that was because of the city, not Elevation. They are very responsive.

3 years ago

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Reply from Elevation

We think you're the best, Donald! Thank you so much for your feedback.

Apr. 4th, 2019

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Kelly

I was very impressed with the high quality of the product they use for solar installation. It was a deciding factor that they use equipment made in Israel and Germany. The solar panels are a good money saver. The materials arrived in one day and the next day the workers arrived and it was pretty quick and seamless. A few days later another team came to a little bit of the exterior. Overall customer service is good, sometimes it took a couple of days to connect and we would play phone tag but it was good.

3 years ago

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Reply from Elevation

Thanks Kelly! We're always looking to improve our process so your feedback is really helpful. We're so happy to hear that you're enjoying your solar!

Apr. 4th, 2019

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Janet

We are really happy with it. It came with a good warranty and it seems to be top notch equipment. I would recommend them to anybody that is looking for solar solutions. They are very responsive and courteous and nice and everybody was very informative.

3 years ago

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Reply from Elevation

Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Apr. 4th, 2019

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Carolyn

They had a much better price and better product and better ratings than other solar panels. All the equipment I looked up and it is high quality. They showed up on time and were very efficient installing it. They answered any questions I had and they always keep in touch with me and let me know what is going on.

3 years ago

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Reply from Elevation

Thanks, Carolyn! We pride ourselves in being a nationally authorized installer for premium panels and that we can pass the savings and extended warranties to our customers. We're glad to hear that you're enjoying your solar!

Apr. 4th, 2019

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David Robinson Chandler, AZ

I was told that my solar would be $150 during the summer months. During the inspection the SRP tech told me that the solar panel is generating less than 1/4 of the energy that my house is using. It also looks like they screwed something up as my electrical usage has actually gone UP since they installed the panels. They were supposed to come and connect my internet, and haven't heard a word from them. Reading some of the other reviews on this site I'm not hopeful. I'd stay away from these guys, it's a big scam.

2 months ago

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Jessica Wilkins Pflugerville, TX

Friendly, genuine, thorough, and they kept me updated with what/when the next step was so that I didn’t feel overwhelmed with the process. It was pretty hassle free on my end.

1 year ago

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Reply from Elevation

Thank you Jessica --our customers satisfaction is our #1 priority!

Apr. 26th, 2021

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James Anders Casa Grande, AZ

From the intitial interview through the installation Elevation Solar was knowledgeable and prompt in answering any questions I had. They represented the process accurately and did everything they said they would do.

2 years ago

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Reply from Elevation

Thank you James for your positive review. Our goal is to keep our customers informed and meet and exceed expectations. Thank you!

Jun. 22nd, 2020

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Cory Chambers Henderson, NV

Did not complete work correctly from the beginning. Mutiple tiles were broken but never repaired even though they return to fix tiles . Silicon was used to fill in broken tiles and patch holes. Then when the returned to replace tiles they still disnt replace all of the tiles and tried to do the same silicone repairs. After four times of them co.ing out to replace tiles we finally got them all replaced. I had to chance this compnay down way to much I. Order to get my solar job completed. I will not recommend them to anyone wanting solar. My neighbor got solar from them.ass well and had his own issues. Do not use this company.

2 years ago

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Reply from Elevation

Hi Cory, we are committed to providing top-notch customer service and putting our customers first so we'll be reaching out shortly to see how we can address your concerns and make this right.

Jun. 2nd, 2020

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Bill Serva

Elevation was great from pre-sales all the way through the installation process. There was no pressure, customer service was excellent, and I was kept informed throughout the entire process.

2 years ago

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Reply from Elevation

We pride ourselves on making the renewable energy systems we install easy to understand and utilize to our customers. Glad to see our guys are taking that training to heart. Thanks for taking the time to review us, Bill.

Mar. 9th, 2020

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Thaddaeus Peoria, AZ

I liked the financing they provided and the quality of the product. I think the representative of the whole process is really good. They called back and checked on me continually throughout the process .

2 years ago

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Miguel Noriega

The process was so easy and painless. The entire team was very supportive and either called or emailed me promptly on every question I had. I am grateful for this company and their service.

2 years ago

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Reply from Elevation

We very much appreciate you! Thank you, Miguel, for taking the time to review us. Glad our guys took care of you, enjoy your solar!

Dec. 3rd, 2019

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anonymous Buckeye, AZ

They delivered it and within one day installed the panels. Then we had to wait a couple weeks for the power company. The customer service was excellent and answered the questions I had.

2 years ago

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Reply from Elevation

Thank you, Peggy! We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Nov. 20th, 2019

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Jack Mesa, AZ

It was pretty simple took I think a little more then a day and I didn't have to be there. They showed up when they said they were going to and everything worked when they said it would work.

2 years ago

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Reply from Elevation

We very much appreciate you! Thank you, Jack, for taking the time to review us. Glad our guys took care of you, enjoy your solar!

Nov. 20th, 2019

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Michael Majestrado

Great customer service, very attentive. Professional Installation. From consultation, estimates, day of install and post . Great service across the board . Walk us through every step of the way .

3 years ago

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Reply from Elevation

Thanks, Michael, we appreciate you and your review! We're happy to hear that everyone took such great care of you. Let us know if you ever need anything.

May. 2nd, 2019

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Judy Harrison

After an initial hiccup (invertor did not work for a couple of months), everything works fine. The APS Rep who turned the system on complimented the system and said that it was one of the best ones he had seen.

3 years ago

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Reply from Elevation

Thank you, Judy. We'll be sure to pass on your feedback to your install team so they can get the recognition they deserve. Congrats on going solar!

May. 2nd, 2019

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R

Salesman was well informed with our needs, company was alittle slow with following through on keeping on top of permits and appts. Product is well made. Touch up paint on outside of house was painted wrong color, does not match. We will need to repaint around areas where solar wiring was installed.

3 years ago

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Reply from Elevation

Hi R. We apologize about not making sure the paint was the right color. We want to make it right so please reach out to your concierge and we'll schedule a tech to come out asap.

Apr. 10th, 2019

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S

it was difficult to deal with them once they sold me the system, they don't want to work with the customer on delivery times or make sure materials are in a safe location. they just do what is best for them. On top of everything they didn't send the workers out to put the system on the roof when they said they would and I had to take an extra day off of work to be at home to make sure the work was actually done.

3 years ago

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Reply from Elevation

Hi, S, we apologize that you have had a sub-par experience. We hope that now the system is up and running that you're happy with the decision to go solar.

Apr. 10th, 2019

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Theodore

Their sales reps were outstanding and very knowledgeable. Elevation Solar was friendly and answered all of our questions. Installation of the panels was done in one day. I would refer anyone to Elevation solar.

3 years ago

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Reply from Elevation

Thank you for the recommendation! We appreciate our customers and want to make sure we handle every part of the solar process at an elevated level. We are glad to hear it shows.

Apr. 9th, 2019

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Trinity

Customer service was good, but I feel like the project coordination was lacking. They had to make several trips, and there wasn't proper communication with the technicians. The equipment is definitely up to industry standard.

3 years ago

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Reply from Elevation

Thank you for your feedback, Trinity. We are always looking to improve and to take our customer service to the next level. Let us know if you ever have any questions about your system and we'll be more than happy to help.

Apr. 9th, 2019

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John

They are very nice and pleasant to talk to. They talk in plain English so that it is easy to understand. From start to finish, they have been excellent. They are competitively prices, and they did a great job.

3 years ago

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Reply from Elevation

Thank you for sharing your experience, John! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Apr. 9th, 2019