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DIRECTV

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7.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 21st, 2024

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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1,624 Reviews

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Daniel Gaspar

Just horrible service. Direct TV is constantly increasing their fees for less. I have basic cable with practically no channels and paying a $100 a month. The service when I call for support is horrible. Always an hour plus on the phone. One can now easily get the same channels Direct TV has for free with Roku. I am just about ready to quit direct tv.

7 months ago

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Roger Wuerthner Lafayette, IN

I sent them this email several times and spent hours on the phone! They are HORRIBLE! All they care about is taking peoples money! They will eventually be forced out of business! NO INTEGRITY I was scammed by a person named Gabriel. ( Slick Retailer) I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything! You sent me over 20 emails trying to get me to agree to this I’ve kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days) Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

1 year ago

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Mario Miami, FL

Absolutely horrible and unethical. Added premiere maintenance on my account even though I refused it. There tech take forever to get any information or to do anything on the phone. They cancel appointments without notifying me and use the worst subcontractors (Mastec) to do the installation. I had one guy walk away from an install because he was not comfortable that roofers were working 25 ft away from him. I called to complain, but the local manager was more interested in defending his technician with bogus policies that he could not produce when asked, rather than trying to resolve my problem. Then another guy came today, started the job and then he said he had to get a multimeter and he would return in 15-20 minutes. He then called me 1 hour later to tell me he decided to progress on other jobs first rather than finish my job and he would be back in 1.5 hours. I am glad he worried about what was convenient for him rather than the customer. Unbelievably badly run business!

1 year ago

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BT Floyds Knobs, IN

Installation of the actual dish was incorrect from the start. Direct TV blamed it on 3rd party and never fully fixed it. Service very susceptible to weather conditions, even if the weather is 800 miles away you could experience multiple and lengthy down time. Monthly price rose 50% after 1st year. Price rose again 4 months later another 50%. I was told my early termination fees would be $20 per month for each month remaining on contract. When I called to terminate I had 5 months remaining per direct TV but they counted it as 6 and charged me $120+tax. I counted off the 5 months to them individually and they agreed but they said the 5 months added up to 6 so.... apparently they can't even do elementary math. Borderline criminal in my opinion but I paid the extra $20 just to be done with them. Wow.

1 year ago

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Nesa R Marseilles, IL

We were valued customers for 20 years. They keep raising the price and taking away the channels we love and giving us junk channels. They negotiated with my husband and did some promotion scheme to keep us in our 100.00 range. We started out with them at 50.00. Every year it has went up and our channels we like are gone. When it climbed all the way up to 100.00 my husband told them he is not paying anymore than that. They worked with him and said they had a premotion deal. So they gave us that and kept it at the 100.00 range and gave my husband his sports and took away all the channels I watch. Wow! 100.00 for junk channels. I don’t have nothing to watch but one channel. I watch my Internet TV. Much better and it’s free. Anyway the end of the year came on that stupid premotion and now they want 40.00 more! What? That is ridiculous on that price. There is over kill on commercials and out of those channels we get, only about 8 are any good. Those channels are my husbands and one is mine. My husband asked them to negotiate with him. He is not paying no more than 100.00 for TV. No they wouldn’t. We are senior citizens with a fixed income and been valued customers for twenty years with them. They said they have no promotions going on. Well $40.00 is a lot to up the price on. They are getting very greedy. Every year they up the price and take channels away. They don’t care about their older customers. My husband told them to just get their stuff out. We are not paying that price increase for junk channels and the over kill of commercials. They didn’t care. In fact our bill is paid up till July 29 and it was July11 and at midnight July 12 2023 they shut us off. Really? We are paid up till July 29th in my book! Well my husband packed their junk up right away and had it sent back to them and got rid of their satellite dish to the trash just like they treated us like trash. We don’t want them to dirty our door step again. They are greedy and don’t value their good paying customers. That greed will be their downfall. Move over because there is many other options for people. We were stupid for staying with them this long.

1 year ago

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Sara Sun City, CA

I had Direct TV for over 25 years and it was great back in the day. They have really changed and not for the better. You would think when a customer has been loyal to them for over 25 years they would be more customer service oriented. Apparently they no longer care about that. I canceled my service because they just don’t care anymore. They are unhelpful, and rude. I sat on hold for over one hour just to speak with a person named Josh in the retention department. He spoke over me, was extremely rude and acted like he was not at all interested in anything I had to say. I was very surprised by his attitude and he didn’t care how long I was with them and that I had been a loyal customer. He was unwilling to help with my problem and when I asked. For a manger he told me he was the manager. I doubt that they would put someone like him in the retention department let alone a man’s position. Needless to say I am. I longer a customer and would never use their service again. I recommend using another service.

1 year ago

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Trent Combs

Unreliable signal, often poor quality picture, freezes for several seconds. Expensive compared to cable, but no cable where I live. And the world's worst customer service. I went back and forth between DISH and DIRECTV for eight years, both were very expensive once the promo period expired. Now I use T Mobile 5G internet and strean everything - at about 80% savings and far better service. I left DIRECTV a couple months ago, and had a <$4 credit balance. I called today to get that refunded, and the call took 28 minutes!!!! And they are sending me a prepaid MasterCard....... NEVER AGAIN WITH DIRECTV OR AT&T.

1 year ago

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Nancy Jackson Baltimore, MD

DIRECTV is garbage. i called on Sunday about my service getting fixed due to having roof repairs, and the Tech representative scheduled an appointment for a technician to come out to my home on Tuesday 25, between the hours of 8am - 12pm. I received several messages to this appointment confirming. I took off work to be home with the tech . I hit the link under ATT app to get an ETA for the Tech and notice my appt is scheduled now for 4/28. i have no service , can't even stream content like i was doing at first. I called the phone for the tech support and receive no assist from one rep and she xfered me to tech support . Spoke to a rep Amy who says a supervisor was not available, it was take up to 3 hours for one. She proceed to schedule the appt a day earlier and still refused to xfer me to a supervisor . I can't get rid of them because i will punish for cancelling service and i have no tv service .. AT&T/Directv is garbage and is so unfair how they hold customers hostage. Amy

1 year ago

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Aleshia Little Alachua, FL

I waited all day for them to come and install my 5 tvs the guy did a look and go he didn’t get out to ring my door bell he jus kept going when I called to report him they gave me A hard time my phone doesn’t get good Service in my house the smart thing to do would to get out out the truck and ring the door bell this mf looked and kept driving no one apologized no one tried to help me They can keep their cable tv I’ll go somewhere where I’m appreciate and wanted their customer service support center is really really not helpful!!!! And then to think I was gonna miss work two days in row to wait for them is straight crazy I have bills and kids!!!!I shared the video on my Facebook account everyone is disappointed!!!!

1 year ago

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Bjhenn Veloso

I have spectrum cable for many years. My cellular service is AT&T. First of all don’t get sucked in thinking AT&T give you cheaper deals that others. For the first 6 months it was cheaper but the turmoil starts after that because the rates goes up again. These companies doesn’t really care much about consumers all they care about is dollars signs and we consumers are just stupid enough to think. Now I’m back to paying 122 a month. Which doesn’t make sense. Back to the same boat that was about to sink and I jump right in. This I tell you fellow consumers don’t get direct tv when you hear it’s cheaper because it not. And don’t get sucked in to salespeople it’s better because it’s not.

1 year ago

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Consumer Aurora, CO

If I knew how bad the company was, I would never have used them. The customer service is pathetic, it took 7 telephone calls (after getting disconnected from one department to the next) and 6 hours to cancel the service. Customer service reps are horrible, the low levels are ok, but the supervisors and managermnet are rude, liars, and basically hate anyone who would dare cancel their service - they make it as hard as possible! When service was ceased, it took another 6 hours and multiple calls (all with the same issues as the first go-round) to request the information to return their equipment - we will see if they actually send it. The quality of their product falls short of their claims, the reception you get literally depends on the weather: cloudy - crappy reception, rain - no reception, snow - no reception, and solar radiation can disrupt service for days. For the price they charge, definitely not worth it with other superior options today for 1/3 to 1/2 the cost with better products. If you have a problem, plan on spending an entire day just to notify them and hopefully have service resolution.

2 years ago

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MdNasim Al Sajjad Gaithersburg, MD

They are scammer. I was given a 90 dollar per month package for both tv and internet at 2016 by a salesman. I took the deal. After 1st month they have sent me bills 90 for internet and 90 for tv. I called the customer care, they said they will adjust from the next month. Next month again 2 bills came and some extra added bills. I called customer care, after talking with 3 of them, I didn't get any help. They denied my tv and internet deal. They have sent internet from frontier and now they said they never heard of the company. Then I found I was scammed by directTV. I told them to cancel my account. Now the funny story, they were asking 300 for early termination. I didn't pay. So they put early termination fee and their equipment charges on my credit report. My credit went down. Also frontier put early termination fee and their equipment fee to my credit report. After 4 years I was forced to pay those to build my credit. Be aware of those directTV scammer. Be aware

2 years ago

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Billy Bishop Sarasota, FL

Ordered the free week deal. Cancelled my subscription “2 Days” before my deadline was up. Have screenshots to prove it. I never trusted DirectTv after what some family and friends have said. That’s why I just went with the free deal, for starters. So, I get a message from my bank saying, “my bank account went into the negative”, my phone just got turned off and my bank account, over-drafted. What happened…..DirectTV took my money out, without my permission and even though I cancelled. Ok, so, that’s not the fun part. I get in touch with them online and they say that I never cancelled. Even though I have the screen shots?? Why? No at DirectTv knows. I even tried to send them the screenshots of me cancelling, but they don’t care. So, now, they say, “They can’t cancel me online and I have to call an agent.” Even though I just explained to them, my phone got turned off. They were very rude and misleading at the least. D.O.N.T do business with DirectTv. They screwed my money, day, and need to find an online streaming service!! They are thieves!! YOU HAVE BEEN WARNED!!

2 years ago

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Laura Brunetto

I give 1 star to direct TV, if I could give zero, I would. They keep raising the prices every couple of months and they are losing shows to the paid such as paramount plus, disney us, why raise your prices when we have lost at least 15 shows. Customer service or lack of is a other big issue. They hire people who can't answer basic questions about their available plans. Time to hit the road and leave direct. I'm not the only one leaving. 400,000 customers have already left people save your money and go to another company. We have been unhappy with direct tv gor years. No one wants to pay $150 a MONTH just to watch tv. That is just crazy!! The dish offers free equipment and direct tv wants to charge you for the same equipment for 20 plus years, even though it's paid off. Direct tv isn't thinking of their customer and they could care less about their customer. Direct tv better start caring or they will lose another 400,000 customers. I have quit caring about them and we are moving on, just like my brother did. and other family members , my next door neighbor did and many others. If direct tv cared about their customer, they could offer the equipment at a reduced rate or even free after so many years, the dish doesn't charge for their box,but direct tv is greedy!. I hate greedy companies so when my husband gets home tonight, it's bye bye direct tv. People need to know how greedy direct tv is. They don't give crap about their customers!! Our experience with direct tv has been a nightmare. The first 10 years, our service was crappy despite sending out one after another technician, despite sending out several different supervisors, etc. We put up with interrupted service for 10 plus years and now with the high prices, we are leaving a company that don't care.

2 years ago

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Hoppy Waterville, ME

when i first signed up for directtv they were terrific to deal with however over the past 5-6 years they have turned into a typical large business who puts profits over customer service. I've made several calls to discuss their ever increasing bills, have cut the plan and eliminated TV from several rooms and the bill continues to grow. Calls offer no satisfaction. local tv that neighbors further away from the studio get the channel however at our home, which is closer to the studio don't. when questioned, the response is it's based on zip codes. Well if i'm closer to the studio and the other home is FURTHER away from the studio how can this not be LOCAL tv for us and it is for the other??? When calling to review other problems 'we are sorry for the inconvenience' is all you get but no steps are taken to address the problem or 'gasp' offer a credit for the days w/o service! Paying for a product but not being able to access??? Horrible...simply horrible. It's my hope that streaming community continues to grow and I didnt think i would ever say this but we didn't have this much difficulty with the local cable provider.... will be making a decision in the morning but be forewarned, read the reviews and choose wisely! AT&T / Direct TV is awful!

2 years ago

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Bob from Willoughby Ohio Mentor, OH

Beware Direct TV charges you for services even after you cancel. My bill increased from 50.96 to 125.18 per month (because a promotion expired). I immediately called and canceled the service when I saw that bill. However, Direct TV said they could not prorate their next month’s charges based on when I canceled. As such they billed me for another full month at the high 125.18 rate even though I had canceled the service. This shows Direct TV has a business model of cheating its customers. Beware of promotions for when they come off they will make sure they get as much money from you as possible even if it means charging you for weeks after you cancel their service. Terrible company will never use again. Going to Sling TV

2 years ago

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Warren Bakker Oak Park, IL

1. I received the email indicating that equipment had not been returned when in fact, it had been returned. I have email proof and tracking proof. 2. Once I found the correct tracking number (which was on a receipt that had the AT&T logo on it) the agent who I was talking to did not know what the tracking number meant. She called in her supervisor who also did not know what the tracking number meant. (because it had a letter in it) 3. Once I figured out what the tracking number meant (a google search) and sent that information to AT&T they finally realized that the equipment had been returned. When I asked why I got the email , I was told that everyone who cancels directv gets the email. Part of the email that I received: Unfortunately, we either did not receive your DIRECTV STREAM device(s) within the 14-day cancellation period or the device(s) you returned is damaged. In accordance with our policy, you will be charged: • A non-return fee of $120 for the device(s) included in your service • The remaining balance of $120.00 owed on your installment planThe total payment of {$120 + remaining balance} will be charged to the payment method on your account on 04/27/2022. 4. I was promised that my credit card account would not be charged. It was. I cancelled my service 3/15/2022 and returned the equipment on 3/15/2022 and I have proof of both.

2 years ago

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Colleen Smith Oakdale, CA

After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Tons of perks for first time subscribers, none for loyal customers. And I don't know where they get the prices from, we were paying well over $200 for nothing special!! Prices go up and up on a regular basis! And customer service?? Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!

2 years ago

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Rick Rock Island, IL

Wish I didn't have to give this clip joint even one star. Had been a customer for over 10 years. I get an increase from $70 to $126 a month. I called and asked to go directly to their retention department. I told them I would accept a minor increase because I realize expenses go up. The lady does all her high drama calculations and comes back on the phone at $108. I asked if that was her best offer and she said yes, of course until I said not good enough I'm out. Then she told me she needed to check another option. Too late sweetie.......Bye bye losers. So as it stands, I have more channels than I ever dreamed were even available and I'm now spending $25 a month. I am very upset though....upset at myself for not doing this years ago. I let those crooks rip me off for a long time, but no more. I even added a little frosting to the cake. I told every person that I work with this story and I can tell you as of this minute, 7 people have told Direct to take a hike and are now enjoying more channels at less than a third of the price. Hey Direct, how's your business model working for you? LOL

3 years ago

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Keena Purce Ellicott City, MD

I paid to have direct tv installed on 12-27-21, I had my appointment canceled 5 times without being notified, when I called them to ask why no one showed up to install the equipment they said that my appointment was canceled but they couldn’t tell me the reason why. Finally on 1-19-22 I called to get a refund, I was on the phone for 2 hours after customer service made me talk to about 8 different people, finally I was told that I would be receiving a check in the mail and that money money could not be refunded back to my debit card. I have to wait for 20 days for my refund and they said that they could not give me a confirmation number for proof that I would be receiving a refund. They suck, they are a terrible company, I was told twice that a supervisor would call me within an hour but that never happened either. They sent me a bill for $135.00 but never came out to install the equipment. WOW !!!

3 years ago

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Sharpshooter814 Erie, PA

Terrible in many ways!! how do you come out to install the service, make up an excuse saying that the satellite can't be placed on the roof because its too "cold", show up the next week and just drive off, never even call or tell why? but charge my credit card & say that "you weren't connected to our service sir"..this company idk if they are just dumb or have a shortage of employees, but i really do understand why direct tv get the negative reviews they have. overpricing, scamming people out of the services they have been paying for years with direct tv, they deserve to get told the truth about their services because what they do to people and how they go about their services will never make sense to me. wouldn't recommend direct tv at all!!

3 years ago

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Joe Arizpe TX

We’ve been having problems with our signal or dvr for 3 or 4 weeks. We contacted DIRECTV for service. They sent me a new DVR. I’ve tried to set it up but it requires me to call directv to complete setup. I called. All they do is send me from person to person, but nobody was able to complete the setup. They decided to send a tech to solve the problem. You need to be home from 8-5. Took a day off of work for this and the Tech canceled at the last minute. No reason given. Now they tell me I have to accommodate them at their convenience again. We decided to CANCEL their service

3 years ago

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scott searcy Jacksonville, FL

Nothing but problems! 1st they combined with ATT, that's when problems started. It switched to ATT Live. Finally worked out crazy account log in issues after days and hours with customer service. Then they switched to Direct tv stream right as football season starts. I tried to upgrade my plan to include sports which would up being cheaper but wouldn't start till new billing cycle even though app said would start right away. Was on the phone with them for 1 1/2 hours for them to say bc it was a grandfathered account they couldn't do anything. Transfered me to 4 different people I could barely hear. On final person I was losing my cool so they hung up on me. I canceled my service and switched to Hulu. Opened a new account and service with sports started right away. ATT/Direct tv service and customer service is terrible and more expensive!

3 years ago

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Douglas Gough La Marque, TX

We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!

3 years ago

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David H Sigl Ludlow, VT

Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.

3 years ago

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Sarah Neal Lexington, KY

Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever. They will bill you months after cancellation and you will never get your money back. The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142. We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service. We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated. We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us. I would not recommend. (We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)

3 years ago

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Megan Munster, IN

Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.

3 years ago

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Magdalena Calza Tucson, AZ

If I could give zero stars I would. DIRECTV has provided the worst service that I have ever received. I had this service for 8 years, paying $150 a year and less and less channels. I would call them regularly to see if i could lower the cost by switching packages, but never could because the cheaper packages did not include local channels. There are additional fees for HD and local channels which other companies offer for free. I finally decided to cancel the service because it was too much and now they are making it so difficult. They are threatening to charge me $135 for not returning the equipment after I canceled, but they haven't sent the label so that I could return it. I canceled December 13, one and a half month later, they still can't help me send in the equipment. I get different answers each time I call customer service. They promised to send a box and return label, and the only thing I have received is a letter saying they will charge me for not returning the equipment. Save yourself the headache and the money, there are much better services that offer HD and local channels for free. DIRCETV provides a horrible service, I would never recommend them to anyone.

4 years ago

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Chris Baca Kalamazoo, MI

I do not recommend the DirecTC service due to app performance. It is horribly inconsistent, with live tv and Dvr, in my home or out, on wifi or cellular. Dvr Playback and downloading rarely works properly. I have been on the line with tech support for over 5 hours, three times in the last week and I still do not have answers. I was told by the tech support rep that she would love to help me but from her resources, her only answer is we do not have an answer and it must be your internet provider. She asked me if i could stream YouTube with out any issues to prove my internet was the issue, I explained i could, and she told me "well that's because YouTube streams at a lower resolution and DIRECTV requires more speed". I will be looking for other service asap.

4 years ago

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25_year_customer Federal Way, WA

It is with a heavy heart I write this letter this holiday season but Directv has chosen to abandon us after being loyal customers for nearly 25 years but what they have done is unforgivable. After almost 36 years we decided to move and we called them in advance to install service at our new address and we chose our installation date. Unfortunately they did a no call no show. After waiting all day at our new house we called and found out that we were dropped from the schedule and not only were they not going to install it the following day like they should they decided that they were unable to install it for another 8 days. We pleaded with them for hours, talking with rep, after rep, manager escalation but nobody would come to our aid. What hurt the most is when the rep said that they cannot honor customer loyalty anymore like they did in years past. Moving is a very stressful time especially during the holidays and we were saddened after a quarter century of customer loyalty but they chose to abandon us in our time of need. Of course we went with Xfinity by Comcast and they set us up with TV and internet same day and in just a few hours. Furthermore we asked if we had to return this receiver and the customer service representative said that its too old and was discontinued years ago. Your previously loyal customer

4 years ago

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April Taylor Cleveland, TN

Consumer beware! STAY AWAY and make sure you do your due diligence!! You will spend a fortune in monthly fees for internet and DIRECT TV service. THEN when you research the internet bandwidth in your neighborhood you’ll determine that if you want faster internet service you have to retain another provider. When we canceled our service we were sent a bill for 2x’s our monthly fees. My husband called customer service and was on the phone for over an hour in an attempt to resolve the absorbent disconnect invoice, to which is still unresolved. He was told another agent would call and we’re still waiting!

4 years ago

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Marilyn Smith Arvada, CO

Every time I deal with a DIRECTTV rep who wants to sign me up for service, they are at minimum misleading, but usually outright deceitful. They lie or bait and switch. Four years ago, they called and asked why I had cancelled my service. I explained the price had gone up too much and they were not willing to give me any loyalty promotions. She apologized and said they should have never lost my account. She offered me a good price and said that it would go up after one year, but it would never increase again. I confirmed that with the account manager at the end of the call. Well, guess what? The price kept increasing every year and I kept calling them to remind them of their promise. (I had recorded the call so they could not deny what had been promised.) Every year the price goes up. It's a time-consuming pain to contact someone who cares. This year they had no promotions for loyal customers. I had finally had enough and cancelled my service. Sure enough, once I cancelled, they called and offered me a promotional discount. She said we would receive the same channels we had before at the discounted price. Today, channels were missing. When I finally got someone, they said I'd have to pay $24/month more to add those channels. It was a bait and switch. Just the usual dishonesty. They say anything to get you to sign up, then deny what they offered. They had the loyalty department call me and he was rude and unhelpful. I cancelled again. Two times in one week. Save your time and money. Do not order DIRECTTV. They will con you!

4 years ago

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caven553 ,

Heads up if you have DirecTV or are thinking about getting DirecTV. We cancelled our DirecTV over a year ago and returned the equipment as we were told to do. DirecTV claimed we had not and sent us to a collection agency. UPS provided us with the proof that the equipment had been returned and even the time and person at AT&T who signed for the equipment. This was in August of 2019. We are still fighting with DirecTV and AT&T. They tell us that our account has been cleared, but they refuse to actually clear our account with the collection agency so it is still showing up on our credit report as a default. They have told us multiple times that they would send us and the collection agency the information that the account is cleared - it never arrives. They seem to not be capable of sending an email with the information. DO NOT do business with DirecTV if you can help it, they will screw you over if you try to leave. This dispute is going to end up costing us thousands of dollars due to higher interest rates on a new loan we are taking out (on a side note - looking for recommendations on how to deal with a lawsuit against them to recover the money we are about to lose due to their negligence).

4 years ago

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Dana Campbell Maryville, TN

The service is ok, other than in heavy rain or snow. They keep raising their charges for monthly fees over time. I cancelled my service after 23 years of service when the price for service reached $115.00 per month. They still owe me $255.01 in over payments. I've contacted customer service for the last five months & they always say the refund payment is on the way. However, it hasn't showed yet. They always give me a phone number to check on the status of my refund. Every time I've contacted those phone numbers the representative doesn't have any information at all on my refund & tells me I need to contact Direct TV customer service for assistance. Then the process repeats it's self. I'm told the refund is on the way, but it never shows up. At this point I'll never reconnect my service with Direct TV. They're terrible!

4 years ago

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Don Rogers South Lyon, MI

I have been off work due to Covid-19 since April 2020 to present, and had put my DirecTV account on hold for 6 months. I was billed for nearly $300.00 at the end of the 6 month period with no notification that DirecTV had turned on my dish services. Since I was not notified, DirecTV sent me a bill for 6 weeks of 'turned on' services (of which I was unaware of serviced being turned on), and refused to not charge me for these services even though I never hooked up my dish to my TV, and never used any of the dish services. I will NEVER do business with AT&T again in any manner. THIS WAS THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!!!! I do not have a job, I cannot pay this $300.00 bill, and AT&T will not budge and will send this to collections and most likely varnish my credit rating.

4 years ago

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mms Bothell, WA

BEWARE if you want to cancel your DirectTV service. You will NOT receive a prorated credit or refund for any portion of Service cancelled. If you cancel your service two days into your billing cycle, like I did, you will receive NOTHING back. I lost out on $100 because of their SCAM to take your money. Their website says nothing about this!! The information is in the fine print of their agreement. Instead of being upfront and honest about policy changes like this they make it difficult by only including it in the fine print. I was a DirectTV customer for years and I am so very glad that I left such a DISHONEST, UNCARING company that is willing to SCAM you out of your hard earned money!! I hope others will follow suit and leave because they don't deserve your loyalty. However, be sure to plan your exit if not you'll be screwed over just like me.

4 years ago

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oneydonmiss Fargo, ND

I was told when I moved service that my NFL ticket was free, then after weekly phone calls due to the games not showing up they finally fixed that problem but then charged me the full amount after the season was over for package. I ended up paying out crazy qmount for monthly service and the NFL package almost 500.00 and then a month later I owed 89.00 and it was overdue and they suspended my service amidst people not having jobs from the COVID...no impressed at all, will be looking at different services after my contract is up! POOR CUSTOMER SERVICE!!! promise a promotion for moving service and adding another 12 months onto my contract and then NEVER receiving Promotion and getting disconnected

4 years ago

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Autumn Shawn East Lansing, MI

I have had direct TV for 2 months and receiver is broke. Called several times unable to get through and was recommended by the automated voice system that I cumminacte through chat and was told via this chat session that new equipment would be sent out. Called a week later to inquire and no record of it tried once again to do diagnostic on the box which did not help was forwarded to someone else who gave me another phone number to call. Had Dish for three years never had technical issues like this. Very disappointed in Direct TV service and Recommend only using streaming services. Now I'm stuck paying for something for two years that doesn't work.

4 years ago

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lisa mclain Lenoir, NC

BEWARE of DirecTV or AT&T they are a total SCAM! BEWARE of DirecTV or AT&T whoever they are they are a total SCAM! I was told several different things many different times on a 3-hour phone call with them. They tried to scam me after my order was placed and confirmed they told me I owed a total of $19.95 for installation fees for TV home phone and internet after my order was completely placed and I got a account number and a confirmation number he said he needed to go back and set up my Internet and home phone and said I had to pay a extra $100 to get those installed and that would be charged to my debit card Monday after the installation and I said ABSOLUTELY not! Cancel this whole order I'm not going to give my business to a company that is IMMEDIATELY trying to SCAM me. he then went on to tell me he could not cancel my order because the cancellation department is in quarantine but all of the other departments were up and running except for the cancellation department and they were going to charge my card the extra $100 without my consent. And after installation they had to charge my card another $257.08 for 6 months in advance services. This company is a total SCAM DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! I then had to call and cancel my credit card to avoid all these illegal charges they were just going to help theirselves to with my account number. This was a horrible experience and they were going to wipe out my whole bank account without me even knowing so be very careful!

5 years ago

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Arthur Young Cypress, CA

Bottom line is: DO NOT GET AT&T AND/OR DIRECTV. THEY ARE FRAUDULENT. They jacked up our Internet and TV bill to a whopping $233 a month. That is not a typo. So I decided to cut them off. Decided to start using IPTV, which after I got an Amazon Firestick I found to be only $12 a month for Hulu for way more channels than Directv, and all live Sports. I switched my Internet to Spectrum, which provides 400mbps compared to AT&T which is 10mbps. Again, not a typo. Need Spectrum's speed to support my IPTV and all my family's concurrent Internet usage and streaming. When I called to cancel, Teresa said I had to send back all my equipment, which included the modem and TWO receivers for TV. She said that the second receiver was in the garage. I said, What? Where? I've never seen a TV receiver in the garage. She said it was right next to the TV in the garage. Well, guess what. I HAVE NEVER HAD A TV IN THE GARAGE. Teresa said, Well, you've been billed for it every month for the last 5 years. Then I demanded a refund. At least partial. She started to blame me for not noticing the second TV on my bill. I said that people typically don't scrutinize their bills. I wanted her to take responsibility for putting a second TV on my bill that does not exist. She asked me if I wanted to talk to a supervisor, to which I said yes. So Courtney came on the line, after making me wait on hold for 10 min. He started to blame me as well. Said that customers often call in to dispute things on their bill that shouldn't be on there. I said, First, CUSTOMERS OFTEN HAVE TO DO THIS? Like, you habitually have this problem? He said, No one's perfect, we all make mistakes. Well, that is frickin' ridiculous. Do I order from Sears a refrigerator and they deliver one refrigerator and bill me for two refrigerators and then claim it was a mistake? And then blame me for not noticing two refrigerators on my bill and then refuse to refund me after billing me (and getting away with it) for a refrigerator that does not exist? That's a mistake? Why doesn't any other company make such a ridiculous mistake? Well, the reason is that it isn't a mistake. AT&T DOES IT ON PURPOSE. Second, I wanted Courtney to accept the blame for this "mistake." He refused to accept ANY OF THE BLAME. He said, Actually, you have to accept the blame. For not checking your bill carefully. And then he stated flatly that he would not refund me a dime. I am going to go to Costco, where those idiots who stand there and accost every customer and say, "Do you have Directv," I am going to go there and hold up a sign saying DO NOT GET DIRECTV. THEY ARE FRAUDULENT. Is it perhaps illegal, what they are doing? I don't know. It should be. It's unfortunate that I have to give them one star. I would give them zero stars. Actually, negative stars. Maybe Yelp should start putting that option. Bottom line is: DO NOT GET AT&T OR DIRECTV. DO NOT LET YOUR FRIENDS AND RELATIVES GET IT. DO NOT LET YOUR FRIEND'S FRIENDS GET IT. THEY ARE FRAUDULENT AND CORRUPT. AND POSSIBLY ILLEGAL.

5 years ago

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Randy Huntsville, AL

I have been a customer with DirecTV for more than 10 years. I recently called to cancel the service, not because I was unhappy with it, but because I have so much going on right now that my family and I don’t have time to watch tv. We are moving in 6 months, at which point we would likely have gone back with them because we have always been happy. However, when I called to cancel, I was told I didn’t currently have a bill, and that service was paid through the end of the billing cycle and could not be prorated. I understood that and left it active to finish what I had paid for since I couldn’t get a refund. I wasn’t happy about this, but understood. Today I got a bill for a full month of service. I called and explained the situation, and was told nothing could be done. I asked for a supervisor and again, nothing could be done. I asked for a manager, I spoke with Mary, who said they wouldn’t do anything. I asked for her supervisor, she said there’s nobody over her, then transferred my call to AT&T Uverse, where I was then hung up on. I called in the middle of a billing cycle to cancel service because I was paying too much and not using it. I was lied to, misinformed, charged, and then told nothing would be done. It’s not about the money, it’s about the principle. I shouldn’t have been charged for half the month because I specifically stated I didn’t want to keep the service. After that call I received 3 calls asking me to keep the account, offering $75 credits a month and all kinds of money off my bill. Now I’m asking to get credit back for a half cycle of service I was told was already paid for, and didn’t want or use. Tried the chat as well. Seems they changed the policy to no longer prorate or refund, and now they authorize representatives to lie to avoid conflict when you call. I would have gone back, but now I will never use them again. Company with no morals.

5 years ago

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Austin Chisholm Crestview, FL

Cliche I know. But if I could give them no stars I would. If you want the worst customer service/support imaginable then please help yourself to their service. Every single time you call you will spend the first 10 minutes on the phone going through an automation system going through every prompt imaginable other than what you called them for. When you finally get an actual person on the phone they are 9,000 miles away talking to you from India. You can't understand them. They can't understand you. You both start to get frustrated and eventually one of you begins to get rude. This is not a one time occurrence. This is every time we called them when they messed up our bill and raised our rates through the roof. Absolutely crap service and customer service. Oh, and I'm sure as you already know with any dish when it rains you aren't going to be watching TV. This is definitely one of those companies/services that you get what you pay for.

5 years ago

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Billie Fox Saint Clairsville, OH

If I could leave negative stars, I would. I am currently moving and I called 2/13/2020 to discuss internet and tv packages for my new area. I wanted to proceed but I had an upfront cost. I asked the guy if the payment could come when I was paid and it happened to be the day of installation. I was told that this was possible and I questioned him several times but I was ensured that my payment would not come out until when I said. I was checking by bank account a few days later and noticed the charge. I called my bank and they reversed it because it was not what I was told. I called and I became upset with the representative when she said that they do not do it that way and the payment is made at the time of the order. I know they record the calls and document on the calls. She would not give me a supervisor and I felt insulted and like it was that I was lying about the order. I was transferred to the cancellation department and the person that I spoke too was actually the only person that listened. She was trying to help me keep it. I decided after work that I was not going to be treated this way. I have been a loyal Directv customer at different times and I always found them helpful. I decided on the way home from work to stop at Xfinity and I got the plan that wanted and no up front cost. I decided to call Directv back as I wanted to speak to a customer service manager about it. I explained the situation to the other rep and had similar response as earlier. She gave me a manger and I told them what I thought about the whole situation. I basically ended the call with that they will never win me back as a customer and I have never been treated like this by any company. I told him that the employees all needed training and it is pretty pathetic that the only person trying to resolve this was the person in their cancellation department. I don’t need these hassles and I guarantee that I will never be back to Directv. Horrible experience.

5 years ago

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Lisa Roseburg, OR

There is almost nothing I like about DirecTV. I have been staying at motels for the past few months where this service is ubiquitous. It works fine as long as there is no rain. Even a sprinkle will disrupt the signal. Currently I am sitting in front of a signal loss screen. Beyond having no signal every time it rains, the channel availability SUCKS. Unless you like an endless lineup of shopping channels and other channels which have nothing of value, the cost for this service, to actually get channels you would enjoy watching, is well more than cable tv. I will never be a satellite customer and I'm glad I had the opportunity to see what it was like before having to make a commitment. Unfortunately, I could not give this zero stars.

5 years ago

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Carlyle Colorado Springs, CO

Had DirectTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DierctTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and were hard to understand as they did not speak English well. I have switched to YouTubeTV $50 per month which charges less than half DirectTV for equivalent channels plus they have a tremendously better user interface.

5 years ago

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Cheryl Dawley Nekoosa, WI

Directv lost all credibility when AT&T bought them out. I had been a customer since 1992. I moved them to 5 residences and 3 states. However, when they told me that my bill would be nearly $175 per month plus a move fee of $250 I said no. This is not my first rodeo with complaining but we have always been able to resolve the problems amicably. This time was different. I had terminated my DirecTV to get a local cable services. No problem. DirecTV sent me several requests to reconnect. After a year of cable, I said yes. They told me that there would be a 2 year contract. I said no because I was building a home in a different state. That home would be in a heavily wooded rural area and it was doubtful I could get service. They responded that if that was the case, no problem with canceling. Guess what? I have been fighting them for 4 months. I filed 'an appeal' but nothing has been communicated. Today, I was told that I would have to dispute it on credit record. I have written to the California office to appeal again. I will also be researching a class action law suit. They are not living up to their end of the contract and their 'reps' make anything up to get that sale. I will also file a BBB complaint.

5 years ago

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Ruth E Bickford Oakland, ME

I can't express enough how difficult and painful it has been to deal with DirectTV/AT&T for cable services. Initially they offered a two year contract at one price without warning us that it would go up by almost 100% the 2nd year!! Then, after enduring the 2nd year we subscribed to a 3rd year, at a fixed price, with NO contract promised over and over and when it came time to stop the service, they said we DID have a contract. This was finally corrected by a supervisor who acknowledged we were right but not until after we had spent over an hour resolving this issue. Customer service is abysmal and you want to give up out of frustration. Then, after they promised the service was discontinued, they still made an automatic recurring charge to our credit card for a month we did not even use!! This is a polite and abbreviated summary of 3 years of shear frustration, over 6 hours total over the years correcting charges and dealing with the never ending pass-along customer service system, and we could never recommend DirectTV or AT&T for cable or any other services.

5 years ago

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Sue` Stackhouse Paige, TX

I signed up in June 2019 for AT&T internet and Direct TV and was told my bill would be 73.08 for the duration of the two year contract. This was in a chat. (I kept a copy).I was also told this was for two TVs. The Technician came out and connected one TV saying his work order was for one. When I contacted the office and questioned them concerning I was told it would be much more (over $100.00). But after talking with a supervisor I was given a discount and told the bill would be $52.60/mth. All good. I then received a bill for $141.00 saying I signed up for something else and it said that was my monthly bill. I again had a chat and was told that bill was wrong, my monthly charge was 57.99 and if I received a different amount ignore it. My receiver received water damage and was replaced. At first they sent out a modem, another chat. I am now being told that it is an advanced receiver (who knew?) and my bill has gone up by $15.00 a month so I can receive all these wonderful new whatevers. I was not told nor did I agree. They told me it is in my service agreement (I did not receive a service agreement) BUT they won't change it. I said okay send me the previous type of receiver and I will return this one. The answer, unfortunately we can not do that. If you have any other options DO NOT use this service! Billing is a nightmare and you never know what the bill will be! And you will spend a lot of time on a chat or the phone!

5 years ago

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Mathew Reams Long Beach, CA

Let me start this with the fact that myself and my family have been DirecTV customers for over 20 years, but once they merged with AT&T, everything has not only gone down hill, but fallen off a cliff. I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when i moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, i was informed that i had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since i would like to cancel my service due to an unwarranted $60 a month increase for the same services. DirecTV/AT&T are completely dishonest and trick you into locking in contracts lined with hundreds of dollars of fees hidden within tiny print of pages and pages of documentation. Go elsewhere with your TV services and avoid the worst headaches and hours of wasted time with useless customer service when they overcharge you and automatically opt you into premium priced services without your true consent. What they are doing is borderline criminal. Avoid at all costs.

5 years ago

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David Advance, NC

I have been with Directv a long time well before ATT purchased them. When ATT did the purchase at that time I thought this is good getting a good deal and a free premium channel due to having top line wireless service with ATT. But now that ATT has made a full transition of Directv. Here are the disadvantages of ATT & Directv. 1. Customer service sucks to say the least. When you call you will be speaking to someone in another country that has no clue and they do not take no for answer they only want to sell you services and or equipment instead of what you actually want. They even hang up on you!!! 2. Directv. accounts use to be able to manage the services and programs you wanted to watch or cancel online. NOT ANYLONGER!! You have to call to cancel and yes you talk with someone from another country that you can barely understand and yes they to want cancel because of some stupid excuse!!! I pay for the service I should have control of what I want to watch, specially since I am not under a contract. I ordered a new iPad with no chip but with ATT wireless service called to get a chip for the ATT service and a number. Yes same customer service and country. They could not send me a chip but yes they could sell me a new iPad under a contract. Finally after telling this person for the 5 time I have a new iPad all that is needed is a att chip for wireless service they hung-up on me. Ended up going to local store.. They to have the same an similar issues with said customer service. Have been with att wireless for many years about 18 or 20 now and I am ready to cash them and directv in for something different. Which I am sure there will be something about the next company that want be of the best but. The conglomerates of corporations are no longer for the customers the serve they are only out for them selves and and the share holders.

5 years ago