DIRECTV
7.5
Overall Score
Austin Chisholm Crestview, FL
Cliche I know. But if I could give them no stars I would. If you want the worst customer service/support imaginable then please help yourself to their service. Every single time you call you will spend the first 10 minutes on the phone going through an automation system going through every prompt imaginable other than what you called them for. When you finally get an actual person on the phone they are 9,000 miles away talking to you from India. You can't understand them. They can't understand you. You both start to get frustrated and eventually one of you begins to get rude. This is not a one time occurrence. This is every time we called them when they messed up our bill and raised our rates through the roof. Absolutely crap service and customer service. Oh, and I'm sure as you already know with any dish when it rains you aren't going to be watching TV. This is definitely one of those companies/services that you get what you pay for.
5 years ago
Billie Fox Saint Clairsville, OH
If I could leave negative stars, I would. I am currently moving and I called 2/13/2020 to discuss internet and tv packages for my new area. I wanted to proceed but I had an upfront cost. I asked the guy if the payment could come when I was paid and it happened to be the day of installation. I was told that this was possible and I questioned him several times but I was ensured that my payment would not come out until when I said. I was checking by bank account a few days later and noticed the charge. I called my bank and they reversed it because it was not what I was told. I called and I became upset with the representative when she said that they do not do it that way and the payment is made at the time of the order. I know they record the calls and document on the calls. She would not give me a supervisor and I felt insulted and like it was that I was lying about the order. I was transferred to the cancellation department and the person that I spoke too was actually the only person that listened. She was trying to help me keep it. I decided after work that I was not going to be treated this way. I have been a loyal Directv customer at different times and I always found them helpful. I decided on the way home from work to stop at Xfinity and I got the plan that wanted and no up front cost. I decided to call Directv back as I wanted to speak to a customer service manager about it. I explained the situation to the other rep and had similar response as earlier. She gave me a manger and I told them what I thought about the whole situation. I basically ended the call with that they will never win me back as a customer and I have never been treated like this by any company. I told him that the employees all needed training and it is pretty pathetic that the only person trying to resolve this was the person in their cancellation department. I don’t need these hassles and I guarantee that I will never be back to Directv. Horrible experience.
5 years ago
Nicholas Genes Los Angeles, CA
I refuse to get this service again. They conveniently built their program selection to include and exclude certain channels to keep you wanting more, which obviously came with more money. No option for individual channel subscriptions makes this a dud. Not worth the money!
5 years ago
Lisa Roseburg, OR
There is almost nothing I like about DirecTV. I have been staying at motels for the past few months where this service is ubiquitous. It works fine as long as there is no rain. Even a sprinkle will disrupt the signal. Currently I am sitting in front of a signal loss screen. Beyond having no signal every time it rains, the channel availability SUCKS. Unless you like an endless lineup of shopping channels and other channels which have nothing of value, the cost for this service, to actually get channels you would enjoy watching, is well more than cable tv. I will never be a satellite customer and I'm glad I had the opportunity to see what it was like before having to make a commitment. Unfortunately, I could not give this zero stars.
5 years ago
Carlyle Colorado Springs, CO
Had DirectTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DierctTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and were hard to understand as they did not speak English well.
I have switched to YouTubeTV $50 per month which charges less than half DirectTV for equivalent channels plus they have a tremendously better user interface.
5 years ago
Cheryl Dawley Nekoosa, WI
Directv lost all credibility when AT&T bought them out. I had been a customer since 1992. I moved them to 5 residences and 3 states. However, when they told me that my bill would be nearly $175 per month plus a move fee of $250 I said no. This is not my first rodeo with complaining but we have always been able to resolve the problems amicably. This time was different. I had terminated my DirecTV to get a local cable services. No problem. DirecTV sent me several requests to reconnect. After a year of cable, I said yes. They told me that there would be a 2 year contract. I said no because I was building a home in a different state. That home would be in a heavily wooded rural area and it was doubtful I could get service. They responded that if that was the case, no problem with canceling. Guess what? I have been fighting them for 4 months. I filed 'an appeal' but nothing has been communicated. Today, I was told that I would have to dispute it on credit record. I have written to the California office to appeal again. I will also be researching a class action law suit. They are not living up to their end of the contract and their 'reps' make anything up to get that sale. I will also file a BBB complaint.
5 years ago
Ruth E Bickford Oakland, ME
I can't express enough how difficult and painful it has been to deal with DirectTV/AT&T for cable services. Initially they offered a two year contract at one price without warning us that it would go up by almost 100% the 2nd year!! Then, after enduring the 2nd year we subscribed to a 3rd year, at a fixed price, with NO contract promised over and over and when it came time to stop the service, they said we DID have a contract. This was finally corrected by a supervisor who acknowledged we were right but not until after we had spent over an hour resolving this issue. Customer service is abysmal and you want to give up out of frustration. Then, after they promised the service was discontinued, they still made an automatic recurring charge to our credit card for a month we did not even use!! This is a polite and abbreviated summary of 3 years of shear frustration, over 6 hours total over the years correcting charges and dealing with the never ending pass-along customer service system, and we could never recommend DirectTV or AT&T for cable or any other services.
5 years ago
Sue` Stackhouse Paige, TX
I signed up in June 2019 for AT&T internet and Direct TV and was told my bill would be 73.08 for the duration of the two year contract. This was in a chat. (I kept a copy).I was also told this was for two TVs. The Technician came out and connected one TV saying his work order was for one. When I contacted the office and questioned them concerning I was told it would be much more (over $100.00). But after talking with a supervisor I was given a discount and told the bill would be $52.60/mth. All good. I then received a bill for $141.00 saying I signed up for something else and it said that was my monthly bill. I again had a chat and was told that bill was wrong, my monthly charge was 57.99 and if I received a different amount ignore it. My receiver received water damage and was replaced. At first they sent out a modem, another chat. I am now being told that it is an advanced receiver (who knew?) and my bill has gone up by $15.00 a month so I can receive all these wonderful new whatevers. I was not told nor did I agree. They told me it is in my service agreement (I did not receive a service agreement) BUT they won't change it. I said okay send me the previous type of receiver and I will return this one. The answer, unfortunately we can not do that. If you have any other options DO NOT use this service! Billing is a nightmare and you never know what the bill will be! And you will spend a lot of time on a chat or the phone!
5 years ago
Mathew Reams Long Beach, CA
Let me start this with the fact that myself and my family have been DirecTV customers for over 20 years, but once they merged with AT&T, everything has not only gone down hill, but fallen off a cliff. I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when i moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, i was informed that i had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since i would like to cancel my service due to an unwarranted $60 a month increase for the same services. DirecTV/AT&T are completely dishonest and trick you into locking in contracts lined with hundreds of dollars of fees hidden within tiny print of pages and pages of documentation. Go elsewhere with your TV services and avoid the worst headaches and hours of wasted time with useless customer service when they overcharge you and automatically opt you into premium priced services without your true consent. What they are doing is borderline criminal. Avoid at all costs.
5 years ago
David Advance, NC
I have been with Directv a long time well before ATT purchased them. When ATT did the purchase at that time I thought this is good getting a good deal and a free premium channel due to having top line wireless service with ATT.
But now that ATT has made a full transition of Directv. Here are the disadvantages of ATT & Directv.
1. Customer service sucks to say the least. When you call you will be speaking to someone in another country that has no clue and they do not take no for answer they only want to sell you services and or equipment instead of what you actually want. They even hang up on you!!!
2. Directv. accounts use to be able to manage the services and programs you wanted to watch or cancel online. NOT ANYLONGER!! You have to call to cancel and yes you talk with someone from another country that you can barely understand and yes they to want cancel because of some stupid excuse!!! I pay for the service I should have control of what I want to watch, specially since I am not under a contract.
I ordered a new iPad with no chip but with ATT wireless service called to get a chip for the ATT service and a number. Yes same customer service and country. They could not send me a chip but yes they could sell me a new iPad under a contract. Finally after telling this person for the 5 time I have a new iPad all that is needed is a att chip for wireless service they hung-up on me. Ended up going to local store.. They to have the same an similar issues with said customer service.
Have been with att wireless for many years about 18 or 20 now and I am ready to cash them and directv in for something different.
Which I am sure there will be something about the next company that want be of the best but. The conglomerates of corporations are no longer for the customers the serve they are only out for them selves and and the share holders.
5 years ago
Keith Lakeside, MT
I contacted AT&T since taking control. Your 1st tier in the Philippines goes by a script period, your talking to a person that speaks very poor English. So, to get to someone that can make decisions it takes time and you get bounced around to different people, but your now back in America and has good English skills. I needed to get a replacement on a mini Genie, I asked was there a cost involved, I was told no. I then asked if this will effect my contract I was told again no. 11 months later I called in to restore a discount that I had lost, but the person (2nd tier America) that I had to wait till the discount expires, then call back after it expires and we will re-instate the discount. Well, today 1 day after it expired to restore the discount, now I was told that it can't be restored for at least 2 to 3 billing cycles. So I said let's cancel the account, then I was informed that I had a contract for another 13 months. Well, remember the no addition to the contract, THAT WAS A LIE! So, I cancelled anyway and plan to fight the charge to cancel.
6 years ago
Anne R Duncan, OK
I feel I was scammed. I wanted to sign up for NFL Sunday Ticket and an online customer service rep didn't answer my questions directly. I thought it was just a language barrier, but my understanding was a one-year contract at about $30 a month with a 3 month free movie channel package. I was able to watch games that day. After the dish was installed, I found out we have a 2-year contract at $69 /month. I wouldn't have agreed to that ever. The rep was not honest and I have no record of the chat. He also kept asking me to close the chat window if we were done. I realize I was scammed. The cancellation fee is $240 prorated and $10/month. This was a costly mistake and I will never trust AT&T or DishTV again.
6 years ago
Mike p AZ Scottsdale, AZ
Nightmare of a company went to the dogs after the AT&T merger. Lies, incorrect, and misleading information, customer service people contradict themselves continually with every call. Absolutely zero loyalty and appreciation of a 15-year long customer . Actual service is nice great DVR but the company is horrible always jacking up adjusting your rate nickel-and-diming. Even under "contract" they find a way to raise your rates. What's the point of a contract then? I can't just decide to pay them less why do they think they can get away with just deciding to charge me more? How does a $58 package turn into $107 a month? Their bull service fees, advanced receiver fees, DVR fees Etc are a joke. I canceled and went with orby. Sure Orby package and DVR a much less sophisticated system and programming but also less than half the price...
6 years ago
Karen Georgetown, KY
Like many of my neighbors, I am subjected to countless numbers of door to door salespeople pushing plans for television subscriptions. Comcast, Dish, Directv, have all been at my door in an attempt to sell me something. Until October of 2018, I successfully turned down all of these offers. None seemed to offer a plan that I was interested in. Prices were either too high to begin with, or sneaky low introductory offers with a 2 year contract and the second year at an exorbitantly high price. In October 2018, A young lady came to my door with yet another offer for satellite TV. After patiently listening to her sales spiel, I asked if the seemingly acceptable price was for the length of the contract, or only 1 year. She assured me that it was for the duration of the contract (2 years). Thinking that this was a new offer due to the fierce competition in the area, I believed what she was saying, and signed an installation agreement. After installation, for whatever reason, I became suspicious, and on the 25th of October 2018, called Directv customer service. After explaining to several CSRs, I was finally "escalated" to a CSR who called herself "Pauline". I was assured at that time that my bill would remain at the agreed price for the 2nd year.
Fast forward to this October, and suddenly my bill has more than doubled! On October 23rd, I once again called Directv, expecting to resolve this issue. After spending 15 minutes jumping through the hoops of the phone tree, I finally spoke to an agent "Christine" who could do absolutely nothing (no surprise there), and was referred to "Customer Loyalty" , and with Directv, including the contact with "Pauline". I was told that despite what the salesperson told me, and despite what "Pauline" had assured me, I was expected to pay the higher price. When I objected, "Brenda" put me on hold to (presumably) confer with someone with more authority. She came back with an offer that was still $6.00 higher than the original offer. This was rejected by me, and I told Brenda to cancel my plan, I was advised that there would be a $200 early termination fee (of course).
As I had not yet received a confirmation of cancellation either through the mail or Email, I called again on November 3rd 2019 to re-request an Email confirmation and offer Directv an opportunity to do the honorable thing and restore my payment to what I had been originally promised. 3 levels of CSRs later, the best they would offer is $15 off the inflated price.
Perhaps I'm very "old school", but I believe that honor is very important. and I have been treated dishonorably by Directv. A promise is a promise, I held up my end, why can't Directv do their part?
6 years ago
Carl DeRossi Pompano Beach, FL
They constantly rip you off. You get a promotional package they charge you a different bill every month. you call them to fix it, the next month it goes even higher. lets say after like 10 phone calls for 2 years The bill went from 60 dollars to 250 dollars a month in that time frame. Every time you call to fix the problem they claims it starts a new 12 month contract. This is the biggest con i have ever seen. you threaten to cancel then they tell u well that is another 480 dollar cancellation fee. plus you have return the junk they rip you off every month for in rentals or they charger you hundreds of dollars for each piece. you return it they charge you anyways. Keep away from this company. What ever you do do not use their service or products you will regret it they make you feel like your dealing with a mafia mentality.
6 years ago
Jen Clarks Summit, PA
We just got rid of DTV after about 17 years. When we had no issues it was ok EXCEPT FOR STORMS-RAIN AND SNOW. If there’s a storm, forget it. You’re not watching anything. When there was issues, the customer service was horrible. Always wanting to charge us for everything. Their receivers weren’t the best. Always had issues and needed replacement. We were finally fed up with DTV and not being able to watch Phillies games, we switched to Xfinity
6 years ago
John McMahan Union City, TN
I will never do business with ATT again.
I had DirectTV installed in May 2019, I canceled in a month. The receiver wouldn’t stay connected to my internet. So we tested it with two other internet sources; ATT did troubleshooting and determined indeed the receiver needed to be replaced ( just got a bad one). No problem, they will do it for $100.
Really, you just put this system in less than a month ago and you want me to pay $100 because your equipment failed. Canceled and called Dish.
I also moved our five cell phones to Verzion since they were so rude.
I returmned their equipment as requested and now they are trying to get me to pay an early termination fee; in fact they had a collection agency call me today.
That’s what being apart of the ATT family is like..
6 years ago
PapaP Garland, TX
It's Thurs Night, Oct 3, 2019. The debut of "4K" Thur Night Football!
I had a DTV tech come out Wed (yesterday) checking my lines/channels/DTV boxes as well as my 4K Sony TV and HDMI cables. "Sir", he said, "you are all go for tomorrow night's game, in 4K."
So, here it is. I'm looking at it right now; "Live".
This has to be the WORST LOOKING PICTURE I HAVE SEEN IN YEARS. This simply is NOT 4K.
Somebody screwed the pooch on this one. Maybe they all screwed this up; starting with the camera equipment used to televise this program.
Don't buy the hype. It doesn't even look HD.
Big disappointment.
Gary P
Dallas, TX
6 years ago
TOP Roxboro, NC
First, I HAD been a customer for the better part of 20 years. Over time the packages have gotten more expensive with less content, not to mention that customer service has gone from bad to completely useless. They just follow a script and I am pretty sure they really don't understand English very well - at least they were not listening to what I was saying. The latest incident caused me to cancel my account. My DVR died - it would not reboot, just blue screen with a code about hard drive crashing. Calling customer service I explained the code on screen and they wanted to reset it, but when the hard drive crashes, what is there to reset? On top of that, they did not understand the code. Its like they never heard of a hard drive crashing. I requested a replacement and customer service was trying to sell me on some monthly equipment plan, then said they could only deliver the DVR via technician. Really?? I was on the phone 20 min as they kept trying to sell me on stuff I did not need and would not drop ship the DVR. I hung up, called back, and canceled.
6 years ago
Rjt Brandon, MS
Direct tv stole 50$ from me. I cancelled our account and sent their equipment back. @directv 100% lied saying they did not receive one of my cable boxes ( they were all sent in 1 box). I worked with @directv to fix their mistake and was assured everything was taken care of. I was contacted by a debt collection agency 4 months later claiming I did not return one of their boxes. @directv not only lied about the situation being handled, they submitted their false claim to a collection agency so I could not fight back. They did all of this for 50$ which they are falsely claiming is theirs. Save yourself some trouble and stay away from this lying, cheating company. I paid this 50$ to prevent my credit score from being damaged.
6 years ago
Kevin Cooper Allenspark, CO
DirecTv provided us with outdated boxes. We have had continual issues due to this. 3 Weeks ago we were without service for at least 5 days. The technician came out and got the service back up without replacing the multiple receivers we have. Bear in mind that the plan we have with them requires for a replacement of all equipment every 2 years. Now, 3 weeks after that situation we have the same issue again of the service going out. Customer service told us it would be 7 days before a technician could be out. So we had to schedule them for today. They never showed up, and the never called. The reason we were given was that they do not have enough technicians in our area and the technician was unable to finish with other accounts and come to us. Note, the technician, nor dispatch, nor customer were able to pick up a phone and call us to let us know they would not be out. So far I have been off 2-3 days waiting for them to show up, and including all the time I have spent on the phone with their "customer service" department. Who barely speak English and have extreme difficulty answering basic questions. All they seem to have are the standard answers in their script provided to them. Now they tell me that it will be a minimum of 24 hours and as long as 72 hours before their local dispatch calls to schedule another date for them to come out. It is NOT the customer's fault that the equipment is old and/or outdated. It is NOT the customer's fault that DirecTV does not have enough technicians to handle their service area. This is a very unprofessional and inefficient company that seems to make a lot of excuses to hide their lack of ability to perform the service they tout.
6 years ago
The Magic maker Cedar City, UT
I had thought that Direct TV was had a good reputation ...WAS I EVER WRONG!! I never had a proper TV sign for over 10 months. I had 9 technicians come to the house and every piece was equipment was replaced 1 to 3 times, tests were run and adjustments done but, the problems still were there. I was told that a team of engineers are working on and they do not know when it could be fixed. Well, it sounds like the engineers derailed the train...it was never resolved. So, I cancelled and went with DISH TV....PROBLEM SOLVED!!! Best signal I have ever had and not one pixel problem or freeze of image. Then, Direct TV had the audacity to charge me a early cancellation fee of $174.47 ...which I had to call and talk to them for over 90 mins and 6 transfers to agents....finally I was told by a billing agent that I should have never been charged in the first place.....all the stress and anxiety and then being told it should not have been a charge. I gave it one star, because they did not have a choice of zero
6 years ago
Tim Rodeo, CA
Negative 100 stars. What a mess. From the deliberately bewildering website filled with broken links to the maze of broken phone menus, to the "service," it's all real bad. Is it ATT? DirecTV? Yahoo? What is it? No department is aware of any other department, everything is a dead end. Each department only does one tiny task and then you're on hold for an hour and then you're dropped. Workers show up with incorrect information, they lie to you on the phone saying everything is fixed but it's not. They lie in chat sessions, supervisors can't supervise anything. They steal money from your account and you have to watch them every month, they add things you didn't ask for and then lie about it. They lie about everything and the viewing experience is super lousy. The signal cuts out and is endlessly reloading so you miss everything you're trying to watch. This is pure garbage. The know how to collect their money and then some that's not theirs to take but they have no interest in earning it, they just take it and couldn't care less that their company is so lousy.
6 years ago
Kevin Highland, CA
Total agreement with pretty much everyone else here. DirectTV/AT&T are garbage. Broken equipment on arrival for install, took six hours to install, never even got TV service working, best service they could provide for internet was equivalent to dial-up(which by the way was conveniently never mentioned during initial phone call). Told delivery guy to take back all equipment after we found that out. Now they’re trying to charge for services never accepted. Multiple phone calls to them and nobody does a thing or they just flat out hang up on you. THIS IS SINGLE HANDINGLY THE WORST COMPANY I HAVE EVER FEALT WITH.
6 years ago
Stephanie Mesa, AZ
I called Directv to get hooked up for the first time. I was asked a few security questions and when they asked the question of my previous employment I was told I got it wrong. I was told all I had to do was go into an AT&T store and show my ID to make sure it was me. NOT! All I got was a runaround for several days. When I asked to talk to someone in corporate about why I was being denied the manager told me it was because of my "wrong" answer to the employment security question. HOW DARE THEY TELL ME WHERE I HAVE WORKED AND WHERE I HAVEN'T. I WOULD NEVER CONSIDER THEM AGAIN!
I have given them one star, only because I can't continue with zero.
6 years ago
Shelby aguilar Lampasas, TX
If I could give a negative star I so would!!! It’s been a hell-ish couple of weeks with direct tv , I had signed up for services on the 1st of August they told me internet (At&T) could be installed on August 6th and we will have our cable installed August 12th...yesterday I waited all day and I get a call from the tech and he said he could not come because “it was to hot” ...my husband is a HVAC technician don’t complain to me about it being “to hot” 1. And 2. You might not be in the right field of work...but I was understanding and decided to just reschedule for this morning between 8am to 12 pm...12 pm rolls around I don’t see a technician I call and see if they can track him..they said he was on his way...another hour passed...no technician I called again and they said he was on his way...2 hours passed and now I’m heated and my husband takes over at this time and he calls and ONCE AGAIN “he is on his way” now it’s almost 7 at night and I get a call from the technician and he once again tells me “he cannot come out and do our install because his boss told him to go home” I AM DONE direct tv get your stuff together and hire dependable people or just go out of buisness!
6 years ago
Denise McArthur Elizabeth, CO
I just spent 56 minutes on the phone with DirecTV trying to cancel a service I never ordered but was charged through AT&T (a deal they offered for a new phone, but that I NEVER authorized, never purchased or received, never signed anything). This is my 4th phone call to get them to stop charging me for a service I never ordered and do not want. After being transferred three times, each time I was told I was being transferred to a DirecTV Now specialist ultimately to a supervisor, I was finally told there are no specialists, no human beings one can speak with at DirecTV.
You must go onto the website, log in (but I do not have a log in because I never received any info because I never had an account!). Then you chat with someone and explain your situation. I tried to find their online chat. Maybe I'm just old (ok, I am kinda old) but I could not find a way to chat with anyone. After, not so politely telling the supervisor that I cannot find anything online, he said he would search for a phone number for me. OH, so NOW there is someone I can contact?! Imagine how many people simply give up over the frustration. They are stealing our money and that is exactly what I told the supervisor I would write in my review.
6 years ago
Janet perry South Jordan, UT
I'm tired of having channels just turn off. Last year I lost NBC for almost a year. Now it's ABC. I guess next it will be CBS.
We pay enough for this service and the customer should not have to be punished. I'm just about at the point of changing services. Get your act together. A lot of people are posting on Facebook and it is spreading. FIX IT
6 years ago
Burner Scottsdale, AZ
We must have spent 20+ hours on the phone with DirecTV reps. All are friendly, most are incompetent. We had problems right from the get go, when ATT/DirecTV insisted that we were teansfering/moving our service when we were actually trying to get NEW service as we had returned all of our equipment and stopped service 4 months before finding our new house in another state. Any hours later, we hope that issue has been resolved only to run onto a total brick wall about getting the Fox Sports West channel. Many many telephone reps assured us that we could get the MLB games we want, but we ALWAYS get a 721 error code although we are paying $14 a month! I don't know it the reps are liars or just dumb...either way we are not getting what we expect and are paying for. I believe that ATT insists on a 24 month contract because subscribers would be cancelling right and left without that hanging over their heads. We have used the original DirecTV for about 10 years at our other home, but things really got horrible when AT&T took over. Shame on you AT&T for selling such crappy service!
6 years ago
Char Easton, PA
Just ended my service with direct tv. Could not get extra channel( Smithsonian)I paid extra for or local channel 3. I was told I will not be reimbursed for not getting theses channels. Also I will be charged the regular rate till the monthly cycle ends even though I notified them ahead of time. That’s a month extra of payment after I’m closing out my account . So so disappointed. Do not recommend this service to anyone.
6 years ago
Rogers Poquoson, VA
I want to direct you to a severe problem at DirectTV. I setup a new installation appointment for last Saturday, July 20th from 8AM-Noon. At 12:30PM I contacted DirectTV that my technician had not arrived nor have I received any contact. I spent an hour and 20 minutes on the phone trying to get an answer. Finally they stated the technician would not be able to come until Noon to 4PM....again no call and no show for the Technician. I called DirectTV again and they stated they would reschedule for today, July 23rd from Noon - 4PM....again no call and no show. Called again....you now see the horrible customer service I have received. They now state they have me scheduled for tomorrow, July 24th from Noon-4PM. I have serious confidence they will show and now Directtv has cost me two vacation days from work and I have no Directtv and I canceled my Cox service last Saturday. I expect an email from your Corporate Executives on how Directtv is going to make this horrendous experience better. You have my email and phone number and I hope to hear from you immediately about this and how Directtv is worthy of earning my business and I fully plan to exploit this type of poor treatment to everyone I can.
6 years ago
Janet Morris Clarksville, TN
We have been loyal customers for years and our service went out yesterday. I was told that a technician would be here to fix it in the morning. I took that time off from work. They later emailed me saying it will be scheduled at a much later date. We were so disgusted by this that we decided to cancel our subscription to Direct TV only to find out that when they made a prior service call back in April, that we unknowingly signed an agreement for a new contract until April of 2020!!!! We could still cancel, but it would cost us $480! Not nice at all! Way to treat loyal paying on time customers!!!! Hating Direct TV right now!
6 years ago
James Stewart Harrison, NJ
I was a DirecTV customer for a long time and was very satisfied "UNTILL" AT&T took over. My bill went up $25. , when called to see what can be done, they replied "with a 2 year contract we can discount $25 a month for 6 months. I declined and said time to change. A month ago I canceled my service, along with Verizon internet and saved a cool $150 a month. The problem is, today AT&T drafted $217. from my checking account!!!!!! WTF!!!!! So I called, was on the phone for almost an hour, 3 agents and a supervisor later, I was told "I'm sorry sir, per our policy, we cannot give you a refund on the $217. " They want to charge me a month for 2 days into a new billing cycle. Is this how they win your business back!! As long as AT&T owns DirecTV, I will NEVER be a customer of theirs.
6 years ago
Michelle M Las Vegas, NV
Before they merged with AT&T they were the best. Customer service was spot on. Now spotty.We had recently moved and was having issues with on demand it took several call backs and 3 techs to come out at 3 different times to get it fixed.
6 years ago
Angus and Susan Las Vegas, NV
I had so many problems.
1. Shows I had taped somehow showed upas on demand. So I had tom watch commercials.
2. I could watch live tv with no problems but when I tried to rewind and watch again, it was all jumbled up and not viewable at all.
3. They sent out a new box that didn't work. A service guy came out to help and told us they sent the wrong box. He had a correct box on his truck that he installed. This took a couple day and we were with tv those days.
4. After the new box was installed, we noticed that we lost channels. We no longer had several LOCAL stations (which should be basic). We also lost several other channels that were supposed to be included in our package that we have been watching previously.
5. There were tons of other little quirky issues like the rewind several seconds button would just mess everything up.
6. Just nothing worked as intended.
We finally had to cancel and went with Dish and life is so much better now. Dish is way better!
6 years ago
Lisa Housh Kearneysville, WV
I can't even give a star rating!! Had service with direct for well over 2 decades! Ridiculous hold times. Given the run around countless times. Canceled our service after they reconnected us due to me inquiring if we could get service where we had moved to but no one could give me info! Signed up with Dish. Got a call 2 weeks later wanting to know how are service was. Told them we didn't have service with them. They had never set an appointment or brought out equipment yet they were calling to check on how our service was! Make sure you use the words disconnect or discontinue your service because apparently they are running a scam where they continue billing you if you don't specify that you want to be disconnected! Trying to rectify this issue has cost me countless hours of frustration from being put on hold and transferred! Direct TV are obviously running a scam!
6 years ago
John Castle Rock, CO
How does a company that owns its equipment still charges for a warranty. How do we as customers let them charge us an extra 8.99a month or a 99.00 fee to come to our homes and repair or replace equipment that belongs to them. If at&t is really concerned about losing so many customer per month maybe they should look at their business practices. I have been a customer for a long time but as of this review I will be canceling early. I have lived the last 11 months with pixelation picture freezing up and not getting 4K problems with their equipment. They want to charge me for a monthly warranty or a one time 99.00 fee or equipment does not get repaired or replaced
6 years ago
Kathy Cleveland, GA
I have been a DIRECTV customer for 21 years, yes 21 years. During that time my bill has risen to $135 and I still don't have the movie channels. I have called repeatedly over the past five years begging for some sort of loyalty discount. They would offer $10 one year and $20 the next; nothing ever significant enough to truly thank a loyal customer. Yesterday I made my final call to cancel my service. They suddenly offered the service to me for $65...that's less than half of what I pay now. Too much...too late. I cancelled and switched to Playstation VUE for only $50/month with NO CONTRACT. We have more channels than ever. Up to five devices can access the service.
DIRECTV you will die soon because you do not value loyalty. My mom is cancelling today; my neighbor just cancelled yesterday. We represent over sixty years of payments to DIRECTV and I know we're not alone. And finally, no worries about the satellite not working during rain, storms and snow!
6 years ago
Tom B. Pittsburgh, PA
Worst customer service I ever had for anything. Service Representative couldn't speak fluent English. They had to pause every time I spoke to have it translated. I was on phone for three hours and finally gave up because I felt like I was on a comedy show. The service rep. in Asia would listen to translation then say they were talking to technician then come back on phone and repeat the same thing I tried ten times. Check the wires to box and unplug and wait 15 seconds. I did this ten times, I'm not kidding. I've been a customer for 15 years with DIRECTV. Whenever I had a problem they sent a service technician to troubleshoot the problem. Since AT&T merged they went downhill. I am calling other providers today to switch to a new carrier. This is what happens when the government lets these companies monopolize the public has very few choices and they get away with terrible service, hidden fees, and overpriced service. I'm running from this company.
6 years ago
Whitney Stanko Smithfield, UT
It was super easy to control and figure out how to work. Never had any problems with! My parents seemed to love it as well. My dad could always watch his football games. It also had the channels I loved as well!
6 years ago
Jim Davis Colleyville, TX
BUYER BEWARE!!!!! I called to have one of my defective boxes replaced. They insisted on sending a tech, even though we knew it was a defective box. (They charge for a tech visit, or you pay the service fee monthly on your bill). They OFFERED to upgrade all of my equipment. Red Flags went up and I immediately asked, "Does this renew my now expired contract". She said no, it does not. Upon arrival, the tech had an extra box on the work order. He insisted on leaving it, even though I didn't need it claiming, "DON'T WORRY, YOU ARE NOT BEING CHARGED FOR IT. I called to inquire about it and was informed (just as I suspected) that 1. MY CONTRACT WAS AUTOMATICALLY RENEWED WITHOUT MY SIGNATURE OR APPROVAL FOR 2 MORE YEARS, 2) THEY DO INDEED CHARGE FOR THE EXTRA BOX THAT THEY ARBITRARILY PUT ON MY WORK ORDER. And to add icing to the cake, they changed my appointment without telling me and I had to change my whole schedule to accommodate them. This is UNETHICAL, in fact STEALING and of course I will run from Directv, in fact, I think I'm done with Satellite/Cable and will get my tv from the internet, without all the cost and hassle. Thanks,
6 years ago
Bmbranno Saint David, AZ
I would give them negative stars if I could. I have used Directv since 2002. I broke off service in 2010 as I got tired of their inability to do repair services within a reasonable amount of time. I have and am currently waiting on yet another service issue--no signal. No signal means no TV. First service appointment assigned was over a week ago. Nobody showed. 2nd service appointment was 3 days later (Friday, June 7th), nobody showed. Third appointment was this morning, checked my scheduled appointment, it shows as being "ON HOLD". I can't begin to tell you how many hours, literally, that I have been on the phone to these people to reschedule and not keep taking time off of my work schedule to wait for these people to 'NOT SHOW'. Tried to call a supervisor this morning and they are back-logged with calls. Opted to wait, after 22 minutes my call was (deliberately) dropped. Called them back, got a really sweet gal, she called technical services herself, and when they got back they assured her someone would be out today by noon to fix my problem. 44 more minutes wasted on the phone. It's noon and no service technicians. I've now been 8 days without service. They offered a pathetic $15.00 off the bill. 8 days is more than a week so wouldn't the bill be reduced by one-quarter? Of course not, as I pay for extra receivers (that are not working). Their logic is ridiculous to justify their charges despite my not having a signal. Come September when the contract is up (this is because I shut them down then came back to renew service), I'm done and pulling the plug forever. They keep showing the same movies over and over and just switch them from HBO to Showtime, to all the other standard movie channels. It's a terrible waste of money and time, and now they've got a million dramas going on the movie channels as well which is stuff I won't watch. If I ever do go to satellite again, it will be DISH. Just done with Directv and giving them more than one chance to provide decent customer service. I pay the monthly repair fees installation as well, so they have no excuse. Just ridiculous! Since they hooked up with AT&T it has been horrible!!! I would never recommend them to anyone, and I will consider Amazon's Fire and other possibilities before I will ever go back to Directv!
6 years ago
dana wells
Other than the usual price hikes after the initial contract, and having to call to negotiate lower prices, I never had an issue with Direct TV.. We've used the service for 20 plus years now. But after the "AT&T takeover" or whatever they call it, I have really had my patience tested. When I called because I had a billing issue, I am put on hold for at least 15 minutes. every time I have called in the last week, which was probably 4 times, I have been on the phone for AT LEAST 45 minutes. Billing is done thru AT&T, but direct tv is totally different. You start with a person that goes thru a script.. then says you must be transferred, only to be on hold another 20 minutes or so, then its transfer to someone else. they set up a time for delivery of a new receiver, and did not show up. no one seems to know what is going on, and I am ready to change to Dish as soon as I get the credit I have been promised for being overcharged for 26 months. Since AT&T have taken over, its a huge mess and the left hand has no idea what the right hand is doing. I will not go back once I switch, even tho I am not under contract now, I will gladly sign a contract with Dish
6 years ago
Mysterykat West Des Moines, IA
I switched to directv because it was the only option in complex i moved into. I had been a dish customer for 10 yrs and desperately miss dish tv. The directv app is horrible. I have had to uninstall and install and do several other steps at least once a month. Never had this issue with Dish. I miss being able to skip commercials and i just miss the superb customer service and great dvr and app.
6 years ago
Dave M Stockton, CA
Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company!
With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again.
As for their wireless service, Don't, just don't. They have HUGE dead spots, their prices are not good at all and their customer service, well just see above and you'll get the picture.
If you're going to pay top dollar then go with the big "V". At least their coverage is phenomenal!
Low-cost carrier? Little "T". At least they act as if they really want you as a customer.
AT&T has just gotten too big and really don't care if they lose customers anymore.
6 years ago
Jacob Penrose, CO
This Company (Direct TV) is the most Crooked organization in the business. July 2018 when calling to cancel the service, that is overpriced, they offered me a discount and being a idiot I took the offer instead of telling them to take their crap a shove it. several months go by and they shut my service off i call to figure out why and they say i have late charges when i was supposed to have FREE service for 12 months. Apparently some genius in billing fat fingered my credit card number and took me out of auto pay. they didn't tell me you still have to pay taxes on their FREE service so i wasn't not expecting to see a bill. so instead of being like every other company on the planet and calling because a bill didn't go through they charged late fee after late fee. So six months after i originally called to cancel i have had enough, i called to cancel services and some one in the disconnect department let me know that THESE CROOKS enrolled me in a new contract without written or verbal consent.
I am also an at&t customer who has never had a late bill but if this situation is not resolved i will be taking all of my business elsewhere. i know i'm just one person and they really don't give a darn but if just one person will read this and decide not to give these life sucking idiots their business it will have been worth it.
6 years ago
Eric G Cleveland, OH
They offer some good deals but their product and billing sucks. Always having an issue with reception and TV goes out multiple times a day, regardless of weather. When it is due to weather it doesn't take much more than a drizzle or a tiny gust to cause disruption. To top it off our bills have been accidentally over charged and took 5 months to correct. This was a serious mistake.
6 years ago
Paul Winter Modesto, CA
DirectTV SUCKS !!!!
I have to have Directtv because they are the only cable company in my area. There service is beyond terrible, you can't watch anything without the system "RECONECTING ISSUES "
every 45 minutes. They can't even correct the problem because no one in their customer service department has a clue what the problem might be !!! It's like talking to a third grader ?
If I had a better option, I'd blow this no good for nothing company off and sign with another cable provider. Do yourself a huge favor and don't give this peace of crap cable company you're business.
NOT WORTH THE MONEY YOU'LL SPEND !!!
6 years ago
Brandon
Complete joke. They randomly raise your rates with no notice in advance. If you want to watch something on your computer, good luck. It will tell you over and over to download their own media player so you do. Finish that and click on the station you want to watch.......says to download again. Their chat that they say you can use as some find it easier, that never works or says its busy.
To top it all off, my house had directtv when i moved in so when I ordered it they were to come, install 2 boxes and leave all other cables that were already ran so I could just move the boxes if needed as I settle in. They came, installed everything and then cut sections out of each cable run and tucked the rest behind my siding. Absolute joke.
6 years ago
Courtney Scottsville, KY
Directv is a piece of garbage service with customer service to match. If you purchase this service you will regret every minute of it, also be prepared to spend HOURS on the phone with customer service only to get nowhere with any form of help, only to call back multiple days in a row for one single issue and apparently either noone takes notes or others cant view others notes because every time I called I was told there were no notations made on the account and no one had any clue what was going on. From the very beginning my on demand feature never worked form the start and I spent a better part of 3 months attempting to get a tech to come fix it, they’d show up alright, they say it was scheduled for an upgrade to the same equipment instead of a repair so they always ended up leaving without doing anything. I finally gave up with that issue because I was tired of spending hours on the phone and getting nowhere. My last thread with them was when I called to move my service because I was moving but it wasn’t offered in that area so instead I put a request in to cancel. Our lease fell through on the move so I called a week ago to revoke my cancellation request. Got a confirmation number and screenshotted the conversation because directv has made it to where i don’t trust any customer service department without getting copies of conversations/requisition numbers, which is sad any customer feels like they have to do that. None the less, guess what I came to home to today?..... a cancelled service. Who could’ve imagined that directv wouldn’t do their job once again and this time it didn’t matter that I had screenshots/confirmation number. They wanted to started a whole other credit report/2 year contract! RUN AS FAST AS YOU CAN FROM DIRECTV. Highly considered canceling my AT&T phone service as well just because they’re associated with directv. I want nothing to do with them!
6 years ago
