Name: DIRECTV
Rating: 2.4

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Jeff Miller Auburn, WA

All I can say is it works like it's supposed to and when something goes wrong they fix it. In all the years I've been doing business with DirecTv, I've only had one person in customer service that anything less than stellar. They bend over backwards to make me happy. That's worth a few more bucks - I've had Dish and Comcast neither of which was all that interested in keeping me as a customer.

10 years ago

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Georgie Roscow-Barnett Las Vegas, NV

I've been a Direct TV customer since 2007 and LOVE IT! Love the level service, excellent reception even in bad weather. Professional & friendly employees. All my favorite networks and amazingly low bill. I could not be more happy. Direct TV customer for life.

10 years ago

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Ronron

At the begning directv was good the prices were reasonable. Until the promotion ended and that's when the bill went sky high

3 months ago

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J. Williams Richmond, VA

I have been a customer of Directv for over a decade. There are ups and downs. The price is always comparable to the service we receive. Sometimes our satellite goes out when it rains but I must say the frequency has declined significantly since we first signed up for service. The choices of shows to watch are limited. There are tons of channels but the truth is, most of the movies are outdated and most of the shows are either old or reality tv. We keep the service to manage our varying needs in the household so we pay for variety that we all enjoy. I recommend Directv on the customer service that they provide alone. I always feel valued and heard and there has never been a time when I have had a situation that representatives of Directv did not handle with professionalism and grace.

3 years ago

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Celestine Moore St Louis, MO

I love this company. Once you have recorded a showing on one T.V. , you have recorded it on all T.V's in your home . The tech support department is so polite and patient to you no matter what time of the night that you have called. The customer service department unselfishly introduces you to the latest promotions of the company and handles your account efficiently .

3 years ago

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Linda Bonogofski Canby, OR

I was a customer for about 15 years and I never had any trouble. They have great customer service. Over that period of time I used the customer service many times. I would highly recommend Directv to anyone who is contemplating using satellite services. I unfortunately cannot afford satellite at this time. I paid for my equipment as I plan to renew my account when I am in a better financial position.

4 years ago

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The Halls Hanover, MD

We had DirectTV for some years before moving on to Verizon FIOS. We were actually really happy with the service, but when when Verizon moved into our neighborhood the cost of combining internet and TV was just so much better. DirectTV provided neat services like DVR, Pause, Start, Stop live TV and being able to view TV on your Android or Apple mobile device. We took advantage of being able to schedule DVR and watch shows from a mobile device. Surprisingly the service/TV connection held up really well during rain or cloudy days.

4 years ago Edited September 14, 2021

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Stephanie Love Herriman, UT

I loved directiv when I had more time to watch tv. Since my divorce and had to do some budget cuts and worked too much to justify paying for something I didn’t use too often. But when I had their service I absolutely loved it. The cable box was super user friendly and never had any issues. Over the years it just kept getting better and better and easier to use.

4 years ago

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kristin Gneiting Pleasant Grove, UT

We have had DirecTV for most of our married lives. The best part about it is the customer service that we receive when we call with any problems or concerns. They are always willing to update us on the latest deals going and give us the latest equipment available like the Genie! I can now record from my phone if I forget to record a show at home. I can also watch through the DirecTV app.

5 years ago

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Ashley Pleasant Grove, UT

We have been Direct TV customers for over 15 years. We have moved 5 times and my favorite part about Direct TV is being able to leave the satellite on the house and know that they will come to our new home within a day or two and install a new updated system for us. There have been a few times our service has been out due to weather and they actually credited our account for the next month. We are customers for life.

5 years ago

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janalee sanders Valley Center, CA

direct TV has been a fine provider. we have lots of channels to choose from and haven't had to deal with any interruptions in service. they recently did an update and the changes to my recordings list and how I manage them I don't like. they also make the listings "smaller" or the font, but it is way to small to read while watching in my bed! I have to put on my glasses to even read what im trying to find!

5 years ago

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Satoria MoonGoddess

Great prices in the beginning then after ine year the rates soared. It was only good as a new customer, after that just prepare to oay double. Also double check online to make sure you are not paying for ads ons that may have expired or didnt request. I sent back the equipment after 2 years

10 months ago

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Sharon Las Vegas, NV

DIRECTV has a diverse group of channels to choose from; however, their monthly rates are high compared to other service providers. Based on channel selection they have a good variety but their pricing could be improved for existing customers.

10 months ago

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Roger Wuerthner Lafayette, IN

I sent them this email several times and spent hours on the phone! They are HORRIBLE! All they care about is taking peoples money! They will eventually be forced out of business! NO INTEGRITY I was scammed by a person named Gabriel. ( Slick Retailer) I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything! You sent me over 20 emails trying to get me to agree to this I’ve kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days) Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

11 months ago

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TC B Florissant, CO

I am not a paying customer but I did use this while visiting family back East. It is a great service, no issues with quality in watching, and oh my goodness, there are a lot a lot a lot of channels!

1 year ago

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Georgianna Quinney Taylorsville, NC

***DO NOT RECYCLE EQUIPMENT AFTER DISCONNECTING, EVEN IF THEY TELL YOU TO*** We had Directv for over 10 years and really liked it! Seldom had outages, all of our favorite shows...and for a while was a great price. Eventually, the prices continued to climb and financially, it was in our best interest to leave. When I called to disconnect, I asked about returning equipment. The agent told me it didn't need to be returned, that it could be recycled. A MONTH later, I got an email telling me how to return it , stating that if they didn't receive it within 21 days I would be charged 135.00 + for the boxes!!! Thankfully, I am a procrastinator & had not gotten rid of it yet! Just be careful!

1 year ago

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Kevin Ortiz

Not one of the best experiences I’ve had. It brings too much in Puerto Rico for me to have the service and reliable manner. There was a time where in one month I only was able to use this service three times. I have to say the customer service was really involved put the technology behind. The service was not good enough for the needs of my family. It was also very hard to cancel since they would not take no for an answer

1 year ago

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Amanda Wilson Charlotte, NC

DirecTV is a good company cable company because their channels coming very clearly and if you have any problems then come on out and help you out and fix the problem services right on point

1 year ago

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Sheila Burns Dickson, TN

I have had DirectTV for the past 3 years and have been satisfied with the services. DirecTV has all the channels you could want. Customer Service has always been helpful. The only issue I have is that rates continue to go up every year.

1 year ago Edited March 31, 2023

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LD&JM Kayes Spring, TX

Two problems with DirecTV. One big, one small. We had DirecTV disconnected August 21st 2022. At that time we had a negative $21.01 balance. We were told an AT&T refund vendor would be sending a Debit card with in 4 weeks. We received a billing statement 10/19/22 showing a negative $14.67 balance. Today, 10/27/22, we received a Debit card for $14.67. Calling the 800-351-5000 was a waste of time. The big problem is when I went up on the roof to remove the DicerTV dish I noticed roof damage. Apparently the installer changed the mounting bracket from one location to another location, a few inches away. He missed the roof rafters on the first try and just caulked the first try screws. Over time these screws leaked and rain water got to the sheathing under the shingles. Otherwise we had fairly good service with DirecTV over the years, but now we are streaming TV over light fiber.

2 years ago

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Carlos M. Hercules, CA

Directv is okay. not the best but its duaable. you get a lot of channels but not so many good channels. would be better if there were more movie channels. it's expensive I wish it was cheaper. have been with direct tv for 20 years now. never had a problem with them. there dvr are now better now that they are wireless. you can record a lot of things in their dvr.

2 years ago

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terry r Las Vegas, NV

What can I say? I've once again returned to DTV after being with another carrier for a few years. DTV is probably the best internet provider out there but all of them are getting quite costly. I presently have DTV for my cable and wifi needs and they offer a pretty good deal for subscribers.

2 years ago Edited April 4, 2022

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Mario Martin Montgomery, TX

DIRECTV was the first sat. service of my experience. I've always favored DIRECTV'S multiple viewing options, flexibility, and customer service. I had enjoyed DIRECTV'S viewing choice packages for years and hope to continue in the foreseeable future.

2 years ago

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Faith DeBoer Palm Desert, CA

While I prefer Directv over Dish, Directv seem to be going out of its way to make things costly and difficult. I have a house and I have an RV. I want a box for each so I can watch at home and when on the road (about 30% of the time) without having to move equipment back and forth. I have found that moving electronics leads to failures. To do this I have to have two accounts, one for the house and one for the RV. They won't allow you to add another box to my existing home account for the RV. Each account costs about $125 / month. You can only have one DVR per account. And, each account has to have a unique address. I only have one address. So to get a second account I have to lie about my address. Why all the hoops? Because it generates more revenue for Directv. Also, to get the second account for the RV I have to go through an outside company (Winegard) to order the equipment and set up the Directv account. To set up the account there is a $99 fee plus the postage to send me a receiver (about $150 total). Anything to separate me from my hard earned money.

2 years ago

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Kaylee Gay Columbia, MO

I love DIRECTV because of all of the different channels that it provides! They have sport, news, kid's channels, and more all in one location. I especially love to watch a movie that happens on ABC family sometimes! And I love that I can watch almost any sport on any sports channel like ESPN or FOX sports.

3 years ago

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LeAnn Baytown, TX

I current use Direct TV and I love it. We have a huge selection of shows to watch, and you can rent and buy movies also. They also have great customer service. And when you lose service, they take the time to help you troubleshoot until you’re back and going again.

3 years ago

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Gary Grenfell New Milford, CT

We used Directv's service for many years and were quite happy with it. We decided to try an online service instead but missed DTV. We called three weeks ago and a date for installation was given. That day, we waited, to no avail. No show. We finally were able to talk to an actual human being who apologized and set us up with another appointment a week later ( the day of this review). The time frame of the appointment was suddenly changed the day of the appointment followed later by yet another robocall telling us that WE missed the appointment. Finally got another human being on the phone who set us up with another appointment more than a week later. We shall see. We are about to give up and give Dish a try!

3 years ago

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Christopher Milke Olney, MD

20+ year customer who just "cut the cord" and went to streaming TV. Service was great but too many channels and rising prices scared us away. Will consider AT&T's offering if the offering and pricing becomes competitive.

3 years ago

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CharcoalAxe Highland Park, IL

After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.

3 years ago

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KLF Fort Worth, TX

We have been very pleased with Direct TV. We have the tv channels we want at a similar price to other providers. We have not needed any service or repair in 2+ years of service.

3 years ago

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cecigilbert25 Arlington, TX

I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.

3 years ago

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Mickey Mangum Long Beach, MS

I am currently a customer. The service itself it fine but since it's under the ATT umbrella the customer service is atrocious as you might expect. The bill is reasonable and I like that I can bundle it with my cell phone and internet.

4 years ago

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Joe Zanter Edgerton, WI

It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea. Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month") I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that. I am frustrated in a measured way.

5 years ago

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Steve Colorado Springs, CO

My wife and I have been DirecTV customers for years. We recently moved to CO Springs and rented a place for 6 months while we were building a new place. During the rental period we tried DirecTV Now which was just god awful. We are about ready to move into our new place and DirecTV wants us to commit to 2 years to get satellite. However, as stated, we had already been customers for many years. Anyway, we have recently discovered Hulu live TV and will be going with that. I don't see why I would pay the exorbitant fees for DirecTV for a product with local channel issues and a constant battle to call and reduce prices. Bye bye DTV! I'm surprised at how much I do not miss you!

5 years ago

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Andrea Kyle Burleson, TX

The prices keep going up, I am paying $200 a month for service. We do not have any kind of sports channels. I get particularly ticked off whenever they send me an introductory offer for $35 for exactly what I'm getting right now for new customers. The price is too high. Unfortunately there is no other alternative at this moment. But the minute there is I'm switching.

5 years ago

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H Franklin, NY

We went with Direct because my son is a big fan of theirs, but me not so much. We got the two year, 155 channel package for $55 a month and we were happy until the promo ran out and it jumped to $109 (twice as much) and on top of that they lost a contract with the local Fox station, so needless to say we have been without a Fox station for 4 months now and NO compensation. I have spent endless hours on the phone and Internet to resolve the issue. They can't tell me when the issue will be resolved and they won't compensate the lose. After countless hours talking to them I did get them to come down on the price but thats only good for a year. I still don't agree with paying for something for so long and NOT getting it. I thought in todays society that the customer was right.

5 years ago

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Jen Paxman Lehi, UT

We were customers of Direct TV for many years. We liked their programming and their customer service was always great. The only complaint that I have is that when it was windy (and we live in a windy area) the coverage was poor. We ended up cancelling our service and now stream our TV, which works better for the needs of our family.

5 years ago

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Kim Tempe, AZ

DirecTV can be a joke. I have had them for about 10 years and I cannot stand renewing my contract, for the dumbest reasons. Want to add a box and give them more money, add 2 years for that. Seems like every time I am in contract, I get horrible service. When I am out of contract,everyone treats me well. Customer service is a nightmare! I cannot stand calling customer service, feel like nothing is ever resolved and are always pitching you ATT products and services.

5 years ago

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Daniel Laurinaitis San Antonio, TX

I have had direct tv for a little over 2 years. I asked the att rep in the att store about losing the tv during storms. His answer was that there was a 99% that the service would not be lost. I got the service. The day after direct tv was installed it rained. I did not have an tv for the duration of the storm. I called intermediately to conceal the service. I was told there was a $480 charge for canceling. So I did not conceal. Instead I have been experiencing no tv during a storm. I have started looking around for an alternate service. Lets see the options. I pay $191 a month for tv and internet. Google can give me Google Fiber and You Tube TV. The basic tv has 60 channels many of which I enjoy watching, unless it is raining. I would never recommend direct tv unless it was to someone I did not like.

5 years ago

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Will T San Antonio, TX

We contracted with DirecTV in September of 2017, moving away from AT&T U-Verse due to rising subscription costs. Even though we have been AT&T customers for a couple of decades, DirecTV still required a 1-year subscription. Eleven months into the contract period, DirecTV added (without our permission) a sports package totaling $50/month in additional charges. The process to simply remove the package and obtain a billing correction required four (4) separate phone calls to their offshore call centers and a total of over two (2) hours of our time -- a process which should have taken less than ten minutes. At that point, even though we were still within the one year contract, we elected to cancel the service and move on. Accomplishing that required over three weeks and at least six (6) more phone calls, with our having to call at least one internal department because they could not get through to them. So WE had to call in order to get all services shut down. It was a ridiculous waste of our time. Because of these events, we CANNOT RECOMMEND DirecTV.

5 years ago

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Robin Gallons Pleasant Grove, UT

I've been using DirectTV for years. I've tried cable and feel like the DirectTV HD signal is by far the best. I don't have many issues, so I don't have to interact with them much. I love my DirectTV!

6 years ago

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Tford51 Springfield, OH

Having been a Directv customer on and off for the past several years, I wouldn’t say they’re the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home. After a week of continuous freezing screens we called back. This time (after several transfers) we were advised there would be a charge for a service technician to come out. After advising we wouldn’t pay for a technician to come to our home to fix their problem, they stated we could either sign up for their “insurance” at $8/month (then cancel after 6 months) or pay the $69-99 service charge, we simply stated we would then cancel our service. We were transferred yet again and upon discovering the reason for our dissatisfaction, were promptly given a $99 credit and advised that they could send out the technician at no cost. Again, poor overall customer service experience in that we had to threaten to cancel to get a sastifactory response. Upon agreeing to the credit, we were transferred yet again to the technical department where we were told the the issue we’ve been experiencing is a known issue with our type of receiver and that sending a technician wouldn’t help as it is a known software issue. After asking what the fix is several times the technician admitted that there wasn’t a fix at this time. So basically, we had to spend a total of 2.5 hours on the phone telling them about a problem we’re having that they clearly know about but cannot resolve. They cannot replace my receiver because they don’t have a fix. They cannot update my receiver because they don’t have a fix. Obviously, this should be a high priority issue at Directv, but apparently, it is not. My next request was a bill review because, obviously, I’m not receiving the quality of service I’ve been paying for. That fell on deaf ears, but I will continue to complain about this issue until it gets resolved. If we keep our service if and when the issue is resolved I will update my review. For now suffice it to say, as of 10/28/18 I remain a very dissatisfied Directv consumer.

6 years ago

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Jared S. Pleasant Grove, UT

The installation was all done in the way I requested. I asked for some specific routing into my house and the technician obliged. The service was mostly consistent. The monthly price was just too high for a price sensitive customer like me. I didn't have a need to contact customer service. They did not give me too much trouble when I made the decision to cancel. The advertising after I canceled was a little weak. The offers never seemed to get better.

6 years ago

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Jennifer Hargrave Gilbert, AZ

As a DIRECTV customer of 4 years, I have always found their customer service to be friendly, informative and their service to be quick. The main issues I have, are the steady increase in pricing, multiple channels with the same programs and all the extra fees. I am slowly trying to wean my family off and over to Firesticks in order to save $170.00 a month for just news and DIY network.

6 years ago

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Sara Jane Crestwood, KY

Good service, except during storms. During any type of thunderstorm the service would always cut out. I would only recommend if you live in an area where that is not an issue, as you sort of need TV to see news during those things.

6 years ago

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Jim Stewart Queen Creek, AZ

The best in price and channel selection. Tried a different company but came back to Direct. Direct TV had better reception during storms and the Family Channels bundle was everything we usually watch.

6 years ago

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Teresa Nolan Twentynine Palms, CA

Fantastic company to do business with. They even came out, for free, and installed a new satellite dish after Semper Solaris tossed ours off the roof and ruined it. Always polite customer service.

6 years ago

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Glanda Widger Bryson City, NC

I used to love Direct TV. Had it for years and was pleased. My direct TV rarely is interrupted by weather and the customer service is always nice. BUT then AT&T got involved. Reception has gone way down for some reason and the programming is horrible. I downgraded because on my income I could not afford the $79 that kicked in after 12 months. A fact that I either overlooked or was not made aware of and since the contract is for 2 years I am stuck. Now I get 66 channels for $63.00.. Of those 66 channels 41 are sales channels and info-mercials, 8 are religious channels and 5 are Disney and kids channels. So I actually have 3-9-12-61-DIY-HGTV and hallmark to actually watch. Once in a great while there is a rerun on UP that is worth watching. I can hardly wait until my contract is up and I can get the exact same channels, minus all the infomercials for free with an outside antenna. I'm sorry but the price is stupid and gouges the public for absolutely no decent programming.

8 years ago

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R. Miller Cheboygan, MI

Good service, customer service. Too many useless channels. Getting too expensive, however. Been with DirectV for about 12 years. Cable not available where I live. DirectV is a better option than Dish (which I have had, in the past). Biggest complaint: Their reps repeatedly call trying to sell me more premium channels, despite my complaining that I wish not to be bothered.

9 years ago

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Jim Helton Terre Haute, IN

Back around the first of the year I ended up getting in contact with one of their account specialists apparently well above the normal customer service rep. I was having problems again with the first drop of rain knocking my signal out.... Plus I wanted to get fewer channels since I only watch maybe 3 or 4 and two of those are locals and thusly lower my bill. She agreed to send out a tech since I had had problems with the alignment of the dish in the past and to cut my number of channels way back thusly lowering my bill a hefty amount.. The tech showed on time and checked the dish and I think made a slight adjusted and then wanted to check my receiver. He said he was amazed that my receiver was one of the really older ones and was bad. He replaced it and then told me I needed to sign an electronic pad once acknowledging that he had been here and then a second time as a receipt of a new box. Low and behold when the next billing cycle came around I was locked in on a new contract (the original one had long expired) and my bill didn't go down.. Watch what you sign folks and since I trusted the tech I didn't ask for him to scroll the pad back where I could actually read everything I was signing. 'My bad'! Trust is earned and they sure didn't earn any from me.

9 years ago