Name: DIRECTV
Rating: 2.8

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Justin Locust, NC

Have had dtv for a very long time. While some programming is good they have the boomerang channel on top tier at which will have to stay at top tier cause that's what my kids watch at all times.. however now I am involved in a move and called dtv...instead of offering new deal at discounted price as commercial and mail says, I called and they said that I would have to stay with same pricing if I moved. No sense at all, hence the reason we are thinking of making the switch. Have been with them for a long time and no discounted rates anymore or anything, no customer loyalty. Glad not under contract and it appears won't have a new contract for move hence the reason maybe switching. Customer service is ridiculous as it seems Noone knows what is going on and get switched to so many different reps and keep explaining everything over and over...ridiculous

11 years ago

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Jacob Lexington, SC

Have had directv for about 3 years and haven't had any problems. The weather does play a factor, but the non HD channels do come in during bad weather. The customer service is always top notch.

11 years ago

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Jim pitre Dallas, TX

Don't remember old email directv to high you offer 7.99 or 10.99 movies that suck and same programming month after month on your movie channels should have more and better choices for amount paid each month and once your a customer you don't care about them all promotions go to new customers should do something for customers who have been feeding you for years

11 years ago

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Dwellett

We subscribed to DirecTV as a cable service from 2007-2014, and then again as a streaming service from 2018 through the change to ATT.TV in mid 2019, and then through the change to DirecTV Stream again. The cable service was generally okay and customer service was not the best though they were at least reasonably reachable. Our main issues were billing and cost for which we terminated the cable service in 2014. I hate paying for channels I do not use. I had to create a monthly item billing matrix in Excel, which then allowed me to effectively and fully understand my bill at a glance each month and for which I was then able to catch some of their errors. I am not certain if those errors were intentional or not, but I am just a hair short of being certain, and sincerely believe, that their billing statement was intentionally confusing. I believe this is because when we actually understand how and why we are being billed, we are more upset than when we do not understand why our bill is going up, because in the latter case we do not know if there is an appropriate reason for increased or changed billing. The more uncertainty, the less likely we are to challenge the item, particularly since it is a major deal to have to change our TV subscription source. The streaming service was better based on cost/knowing what we are billed for and being better tailored to what we use. However, we still do use at least 2/3 of the channels (down from 5/6ths). When you add the cost of 1gb internet which is too often necessary to get decent uninterrupted service, then I think this is no better than cable, particularly when we still get streaming and software glitches and interruptions. Glitches and issues got slightly worse with ATT.tv and now is even worse with DirecTV Stream. Anyone who has followed the cable TV issue knows that the root problem is paying for channels we do not want. It is unequivocal that the great majority want an à la carte choice. But since they get less money for that, they refuse to allow that - at least in a cost effective way. You can buy many things à la carte today, but it will cost 2-10 times as much or more and purposely so. In this way, ALL CABLE AND STREAMING OPTIONS SUCK!

4 years ago

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Sara McCreery Brooklyn, NY

I like Direct Tv for the most part, but there are a few things that need to be addressed, like for instance when I told the guy on the phone I did not want “free” movie channels because they claim they are free but then show up on my bill for payment and they gave me the movie channels anyway. I then spent way too long trying to get it removed from my bill. It seems the more you watch certain programs, they remove the program from your package and then tell you you need to pay more money to keep the program, no I don’t think so. Also with any satellite, when it rains you loose connection, if it snows too bad you loose connection and end up having to go out and clean off the receiver.

4 years ago

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David Cape Coral, FL

I've been with Direct TV several times, I am with them now that they are part of AT&T. Normally I don't care for AT&T products. They are way too expensive and offer little for the money you pay for it. In the past Direct had major problems but I must admit AT&T has cleaned it up. The service good and its working most of the time. The price is in line or better than other Companies offering the same product. Everything is streaming now and it appears to be stable most of the time. The channel line-up is good too, there's a lot to choose from. Thumbs up so far.

4 years ago

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Patrick L Sugrue Ooltewah, TN

Used to be a member of Direct TV for 12 years but their prices were getting too high. Customer service wasn't interested in offering a better price to a long term customer yet often deeply discount service to new members? I've never understood that. In any event, I liked their product and service, just felt it was over priced and they treat an unknown customer better that a 12 year customer so I went to DISH network basically same product but better price. I get calls all the time now offering discounts you snooze, you lose guys. One beef is seems you have to buy service on a tier level to get certain channels especially in sports and the channels I want Golf SEC etc... forced me to pay a good bit more and get many channels I'd never watch just to get one or two channels I do want. Be nice to have a basic package and then buy other individual channels. DISH is the same and the hulu and others too hate that

4 years ago

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Nina Harris-Whitten Attalla, AL

They have a good program list and also have incenitive payments that will help with the bill. Sometimes when they get something wrong you just have to give them a call and most the time they give you a credit of anywhere from 25 bucks to 50 bucks off your bill for the inconvence. They are easy to get along with. and they have some amazing channels ..

4 years ago

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Kort Kort Hopkinsville, KY

This company does have good characteristics. They have a lot of educated and well-versed customer service advocates. That’s incredibly important to have and they do a great job. I have had some issues with my channel lineup and the program completely shutting down. They have had to come to my house to troubleshoot before and it wasn’t a really pleasant experience. But, overall the service is good and the customer service is great.

4 years ago

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Patricia Rossi Tucson, AZ

I have been a user of DIRECTTV for approximately 16 years. They have terrific customer service. They offer the greatest variety of “packages” resulting in good savings. They are always efficient and helpful in the event of any issues arise. I have recommended then to friends and family who were very pleased as well.

4 years ago

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Cocohdz Richardson, TX

I really love Directv, but it seems like we can never catch a break! They charge you for everything, ( i.e., box with DVR, extra genie boxes, Regional sports fee, TV access fee, state recovery fee, taxes on this and that,......) now they are telling me that my bill is going to increase by $2 within the next couple of months! I have tried other subscription services but they just don’t offer the sports channel that show Dallas Mavericks games, so if I want my hubby to be happy I have to keep Directv on in our house!

4 years ago

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Beth Butler Hot Springs Village, AR

I have had very little trouble with DIRECTV. Occasional outage in bad weather. Very unhappy that a major network is not on because they are in "negotiation" with the owner. WTH! Why would a major network not be available. Don't get that at all. Luckily for me I don't watch much on that network. If I could afford it I would have Sunday Ticket but it costs way too much. Unfortunately there isn't anywhere you can watch NFL without paying if it isn't on one of the major networks.

4 years ago

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Judith Ballew St Louis, MO

I’ve had direct tv for about four years and I’m very satisfied with the services I have received when I have a problem. The only complaint I have is during a rain I loose the screen but that’s it. I recommended them heartily to everyone.

5 years ago

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Antonia Montague , IL

Directv is a decent service. A bit expensive after the promo rate, and you get channels you're not really that interested in depending on the package you choose, but overall they're pretty reliable. I thought the quality of the picture was good. If there was a storm, I would lose service but you'll get that with any satellite company. Returns are a bit difficult so be sure to plan some time to have things picked up or they'll charge you for the equipment. Overall I'd say I'd recommend them.

5 years ago Edited September 14, 2021

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Shay Che' Stone Mountain, GA

I've been a DirecTV customer since 2007. Through the years, the service has been good. A few mishaps over the years due to reps not notating my account for billing issues which resulted in my account being closed and early termination fees being applied. I always kept the service, even through price hikes. Since the AT&T merge, customer service has went downhill. Hard to get reps that understand your issues; package pricing being out of this world. Channels are in higher tiered packages which has you paying $20+ to access one channel that is not included in a smaller package. With the news of DirecTV not being a good purchase for AT&T, I don't know what the future is for my service, but for the most part I appreciate them providing me with loyal customer promos to discount my bill over the cost of 12 months. Helps a lot.

5 years ago

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Norma Grove Iowa City, IA

We have enjoy what Direct offers. It has a strong signal and during storms (typical of the Midwest) we still have service. We like the ease of using it and we are on a monthly plan that doesn’t raise in price for a year which helps with budgeting. We find their representatives in customer service to be helpful and friendly, willing to meet us where we are with our needs. Good value for the service provided .

5 years ago

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Kristi Vinson Kennesaw, GA

We found that DIRECTV met all of our expectations when we had them as our service provider. They were responsive & we enjoyed the variety of channels offered. Our gated community changed service providers & DIRECTV was no longer an option; otherwise, based on our experience w/ DIRECTV we would have not changed service providers.

5 years ago

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Will A Washington, DC

DIRECTV provided excellent customer service during my time with them. We live on an open plat of land that has a ton of wind which made the coverage spotting using DIRECTV. The techs came out multiple times and were able to fix it each time. It became too much of a hassle for us and DIRECTV allowed us to cancel our contract based on the spotty coverage. Would recommend them to others.

5 years ago

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S Nemmer Waco, TX

I pay $$$ monthly and there is nothing in my package to watch. I don't understand why I pay for Latina channels and home shopping networks when they don't apply to my lifestyle or choices. Why can't I select from a menu of channels what I am willing to pay for and would like to have? Additionally, I do appreciate the bundle savings now with the merger with AT&T cellular and my high speed internet. It just feels like I could get all the bank for my buck if I had better channel options within my budget. I realize I can upgrade my viewing package for a "nominal fee ", but I still have channels I would never access but must pay for.

5 years ago

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Dianna Carter Cadiz, KY

We had DirecTV for over 3 years. Good company. The customer service dept. and the sales dept. are customer friendly and ready to serve their customers to make your experience with DirecTv one that you will tell others about.

5 years ago Edited September 14, 2021

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Johnson3307 Houston, TX

I am a current ATT Direct TV customer I love the service and it’s affordability! If your hesitant bcse of how unreliable it use to be don’t be it rarely goes out, has to be a really bad storm and the savings make it worth every penny.

5 years ago

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Miriam Lewis Whitefish, MT

We have been Directv customers for over 25 years. Generally, they offer good customer service - much better than DISH! The only issue I really have is that it is too costly! If it wasn't that I was married to a 65-year-old man that prefers "regular tv", I would cancel my account and go with streaming only. No reflection on Directv other than the cost and that we are held hostage by them and networks when they can't work out a deal to continue service.

5 years ago

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David Spears Chicago, IL

The quality is good as long as we don’t have bad weather. We were told it’s not like it used to be when it rained or snowed, we would still get reception. However when it’s raining hard or snowing we frequently lose re caption for 3-30 minutes. If you have a DVR you can still watch recorded programs. Our bill is frequently wrong. It feels like we have to call in every month to remove an erroneous charge. They fix it but we should not have to call every month

5 years ago

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HeatherWalls Fort Lauderdale, FL

We really love the features of DIRECTV. When our contract was up, we called to see our options and they gave us a promo offer and didnt have to sign an additional contract. We are now just billed month to month and appreciate the flexibility and service. We love the DVR features and channel lineup.

5 years ago

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Lorna Johnston West Valley City, UT

We love our DirectTV. People keep telling us to change back and forth with another provider to get the best pricing. We tried it once and hated it. We changed back and have stayed with DirectTV. I just wish the providers would quit playing the pricing games.

5 years ago

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James Conder Eagle Mountain, UT

I really enjoyed having DirectTV, biggest issue I had was after the 2 years were up the price almost tripled and they were willing to do NOTHING to help us get an affordable customer package. With all the streaming TV that is out now I Think they would benefit to lower prices a little and offer more custom packages for people who don't watch 100s of channels but are more centered on sports and local TV

5 years ago

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Matthew Hall Gulfport, MS

Directv is a wonderful company that is reliant and provides great services. With the option to record shows and what seems like endless options of channels to watch from. Not only is Directv a great service, it's affordable and worth the money.

5 years ago

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Sydney Boren American Fork, UT

I really love the selections of channels that Direct TV offers it's customers. I also love on demand. It makes it so easy to watch the shows and movies I want. There is also a great selection on demand for free, and the ones that are not free are priced reasonably.

6 years ago

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Jennifer Bachan Dalton, PA

I enjoy my Directv. I have had it for close to 20 years and through a move. They made the move so easy. I enjoy my programming and the app. My one complaint is the pricing. It is expensive and the NFL package use to be affordable but now not so much. It is disappointing.

6 years ago

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Phyllis Hecht Lincoln, CA

I had a great experience with Direct TV. I Have so many good channels along with movies and sports events. If I had a problem I called and they would help me immediately. They gave a great price for a certain amount of time but then it ended.

6 years ago

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Ashley Gneiting Pleasant Grove, UT

I love that our family has DirecTV because whenever I forget to record my favorite shows on the DVR I can do it from my DirectTV app. It even lets me decide from what room I want to record it!. We have such a great variety of sports channels too that I really enjoy.

6 years ago

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Rosann Stanko Logan, UT

We have two problems that haven’t been ironed out. 1. The TV shows will periodically freeze while we are watching them for a few brief seconds and that’s annoying. 2. For close to a year we were unable to receive KSL because the two companies were negotiating a deal - or NOT negotiating a deal. We were told to call in to receive some money taken off our bill, but when we did, they only gave us $10 credit and 3 months worth of the Smithsonian channel and channels that go with it. The way the credits were given was by Direct TV using ALL of their channels and dividing them up by the days missed, therefore we were penalized because we had a huge different package. We should have been given a MUCH bigger credit in our opinions! We do like the channels that we are receiving, though.

6 years ago

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Tracy Hill Draper, UT

We always go back to using Directv for our family because it gives us access to all the Channels that the entire family loves viewing. We stopped using directv for awhile but we quickly switched back because we loved it so much

6 years ago

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Reese Pleasant Grove, UT

I have used Directv for many years. They are easy to set up. I am able to pick and choose what channels and program is best for me. I like the free movie channels when I started, or when I move and bring it with me. I like the equipment, easy to use and up to date technology.

6 years ago

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nathan brewer Lehi, UT

We have had Directv for quite a few years now and have really good luck with them. Growing up in Oregon it seems like whatever tv my parents had always something wrong with it. Here in Utah there has been only a couple storms that has ever shut us down but it seems like it has never been for more than an hour or so.

6 years ago

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Hannah Thompson South Jordan, UT

Direct TV is nice because it is featured in a lot of apps. For instance, the ABC app allows you to login to TV providers to get commercial free options on shows. Not only does this network allow you shows and TV, it also can transfer to other networks to give you deals. It’s an overall good program it can sometimes be a little difficult to log into.

6 years ago

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Ray Lehi, UT

I’ve honestly had no issues whatsoever with my services. I get all the HD channels I want. Or really the ones I actually watch. I had an issue one time and called the member services line and they directed me through troubleshooting steps to get my tv working. Easy to work with.Honestly would recommend to anyone!!

6 years ago

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Tyree Newkirk Cedar Fort, UT

I use this service every day of my life and it’s the best thing that I have ever used there are so many channels and I never have to channel surf this is a really great service!! With the costumer service they’re really genuine and actually help you with your problems and even offer things to help benefit you more!

6 years ago

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Emma Orem, UT

I think that direct TV is very great. My family's favorite thing to do on it is to watch sports, especially football. I think it's cheaper than cable. I have seen in a lot of ads that say it is better than cable, and that made me happy that we have direct TV.

7 years ago

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Alyson Mansfield Lindon, UT

We changed from Dish to DirectTV and I've had nothing but complaints from my family. They just don't think DirectTV is as intuitive as Dish and my husband is a computer programmer and my boys are great with computers and devices. I'm not an expert so my expectations are much lower. I'm fine with DirectTV and the service and I feel like we've had better satellite reception, but here are their complaints: When it's in alphabetical search they aren't finding all of their recordings. Latest recordings shows most everything they think but alphabetical shows much less. They hate having to switch between menus to find the type of recording they want. They'd like the default to be all recordings on the first screen they look at. They say FF and Fast Reverse, it's like a jump forward but only a shuffle backwards, they think these should be equal. They feel like Dish does a better job with FF and getting the result you want. They hate the inital warning about inactivity and having to hit Select again. They hate that sometimes they can't FF through a show's commercials (even though it's a show they told the TV to record). They don't like that the jump forward button only goes 10 minutes forward at a time. And as you jump back it just shows you the last image so you don't know where you're at and it's hard to hit the right place. Anyway, if we ever switch from DirectTV it'll be because the guys are nitpicky about the remote and DVR. The two things we use the most. Thanks!

7 years ago

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Whitney Hawkes Saratoga Springs, UT

We have switched back and forth between direct tv and Dish many times. The thing I like about dish is the selection of channels. They have more of the channels in their basic package that my family enjoys watching. They are however a little more expensive. I wish they recorded the prim time shows automatically and skip the commercials like Dish Network does.

7 years ago

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tini mapu Orem, UT

Directv is my favorite. They have great deals and is always running promotions. They really take care of you when something is wrong with my bill or services. They also help solve connection problems over the phone. They make it easy to change your packet anytime.

7 years ago

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Diane Lawson Far Rockaway, NY

I enjoyed direct tv it had several channels to view gave me many give backs free rentals

8 years ago

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Satoria MoonGoddess

Great prices in the beginning then after ine year the rates soared. It was only good as a new customer, after that just prepare to oay double. Also double check online to make sure you are not paying for ads ons that may have expired or didnt request. I sent back the equipment after 2 years

1 year ago

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Sharon Las Vegas, NV

DIRECTV has a diverse group of channels to choose from; however, their monthly rates are high compared to other service providers. Based on channel selection they have a good variety but their pricing could be improved for existing customers.

1 year ago

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Roger Wuerthner Lafayette, IN

I sent them this email several times and spent hours on the phone! They are HORRIBLE! All they care about is taking peoples money! They will eventually be forced out of business! NO INTEGRITY I was scammed by a person named Gabriel. ( Slick Retailer) I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything! You sent me over 20 emails trying to get me to agree to this I’ve kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days) Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

2 years ago

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Jeri Bryant

I left directv because of the issue they didnt work well in apartments. I had to put it on a cement pole on my balcany. if the weather was bad I would miss all my shows. I would say with moving they where great at helping get things going for my home but still had to leave them due I was unable to view my favorit shows.

2 years ago

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Mario Miami, FL

Absolutely horrible and unethical. Added premiere maintenance on my account even though I refused it. There tech take forever to get any information or to do anything on the phone. They cancel appointments without notifying me and use the worst subcontractors (Mastec) to do the installation. I had one guy walk away from an install because he was not comfortable that roofers were working 25 ft away from him. I called to complain, but the local manager was more interested in defending his technician with bogus policies that he could not produce when asked, rather than trying to resolve my problem. Then another guy came today, started the job and then he said he had to get a multimeter and he would return in 15-20 minutes. He then called me 1 hour later to tell me he decided to progress on other jobs first rather than finish my job and he would be back in 1.5 hours. I am glad he worried about what was convenient for him rather than the customer. Unbelievably badly run business!

2 years ago

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BT Floyds Knobs, IN

Installation of the actual dish was incorrect from the start. Direct TV blamed it on 3rd party and never fully fixed it. Service very susceptible to weather conditions, even if the weather is 800 miles away you could experience multiple and lengthy down time. Monthly price rose 50% after 1st year. Price rose again 4 months later another 50%. I was told my early termination fees would be $20 per month for each month remaining on contract. When I called to terminate I had 5 months remaining per direct TV but they counted it as 6 and charged me $120+tax. I counted off the 5 months to them individually and they agreed but they said the 5 months added up to 6 so.... apparently they can't even do elementary math. Borderline criminal in my opinion but I paid the extra $20 just to be done with them. Wow.

2 years ago

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Nesa R Marseilles, IL

We were valued customers for 20 years. They keep raising the price and taking away the channels we love and giving us junk channels. They negotiated with my husband and did some promotion scheme to keep us in our 100.00 range. We started out with them at 50.00. Every year it has went up and our channels we like are gone. When it climbed all the way up to 100.00 my husband told them he is not paying anymore than that. They worked with him and said they had a premotion deal. So they gave us that and kept it at the 100.00 range and gave my husband his sports and took away all the channels I watch. Wow! 100.00 for junk channels. I don’t have nothing to watch but one channel. I watch my Internet TV. Much better and it’s free. Anyway the end of the year came on that stupid premotion and now they want 40.00 more! What? That is ridiculous on that price. There is over kill on commercials and out of those channels we get, only about 8 are any good. Those channels are my husbands and one is mine. My husband asked them to negotiate with him. He is not paying no more than 100.00 for TV. No they wouldn’t. We are senior citizens with a fixed income and been valued customers for twenty years with them. They said they have no promotions going on. Well $40.00 is a lot to up the price on. They are getting very greedy. Every year they up the price and take channels away. They don’t care about their older customers. My husband told them to just get their stuff out. We are not paying that price increase for junk channels and the over kill of commercials. They didn’t care. In fact our bill is paid up till July 29 and it was July11 and at midnight July 12 2023 they shut us off. Really? We are paid up till July 29th in my book! Well my husband packed their junk up right away and had it sent back to them and got rid of their satellite dish to the trash just like they treated us like trash. We don’t want them to dirty our door step again. They are greedy and don’t value their good paying customers. That greed will be their downfall. Move over because there is many other options for people. We were stupid for staying with them this long.

2 years ago