DIRECTV

Directv - impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here. At a high level, in the past 1.5 years I have received 0 minutes of cable service but have been billed at least 10 times. I have called customer service at least 20 times to dispute these bills, wasting at least 10 hours of my life (conservatively) and have been "disconnected" with no return call at least 5 times. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. Honestly I don't even understand how the business model is legal. If you have an option to avoid doing business with this company do so at all costs.

Direct Tv customer satisfaction has gotten to its worst ever since they have been bought out by AT&T in the last year. Their customer service, their thrive to maintain customers, and even their cable services have been getting worst, as a customer of theirs for the last 10 Years I have ended my relationship with them. It’s just sad to see what a good company they were and now become really bad at what they use to be the best sucks to say but they will be loosing customer each day, so don’t get stuck with a committed 24 month agreement when the deal is only good for 12 months because they will no longer work with you the way they use too.

We were having a problem with 2 of our channels picking up. They sent an installer come out to fix the problem. Upon fixing the problem we inquired about the wireless Genie system. He told me that all I had to do was call Directv and they could put it into the system and he could set it up right then. So I called customer service and a representative answered I which you could hardly understand. After about an hour she decided that she couldn't figure out how to help me. For some unknown reason she couldn't provide the installer an activity number so that he could install it. So I ask to speak to a supervisor. You could hardly understand him as well. He stated because of the inconvenience they had caused that they would not charge the 49.00 installation fee since I was already paying 100.00 for the service call. But for some reason he couldn't figure out how to give me an activity number either. So therefore, the installer still couldn't install the system. Now at the two hour mark, I'm being advised to call another number and maybe they can help me. So as you can see, having those from other countries take care of your customer service is a waste!!!! So, I call 1-800-531-5000 thinking maybe I'll actually get some help!! Well, guess what!? I was wrong!! This lady says that there's nothing in the system saying that these other two people have done a thing! Not only that, but that we don't even qualify for the wireless system!!! We have been with Directv for 16 years!!!! We should qualify with whatever we want!!!! So I ask to speak to her supervisor! So supervisor Janie gets on the phone. She says sure we can have the wireless system but it will cost 49.00 for the installation fee and an additional 99.00 for a forth box because we only qualify for 3!!!!!! Now at this point I've been on the phone for 3.5 hours!!!! Really JANIE!!! This is your customer service!!!!! After your company has caused me 3.5 hours on the phone, you're really worried about a 49.00 installation fee!!!? And an additional 99.00 for the 4th box!!!! Good customer service would have waived it all!!!! So I asked to speak to her manager! She says that there is no one over her!!!lol!!! I am FLOORED at how Directv treats their customers!!!! Even those loyal ones that's been with them for 16 years!!!! We will be leaving Directv!!!!!!! If you are smart you will leave them too!!!!!

I have had direct for 19 years. I just told them I was done with them. Every year when my contract is up I call and they reduce my bill for be a very loyal customer. , never as good as new customer price but decent. This year they offered very little off so I am canceling service. IF they cannot take care of a customer that has been with them for years, it says very little for company. Offer new customers a lot better price than they offer me REALLY poor customer service

Dishonest is the theme and it's true. I've been with DTV for 15 years, and called to renew my NFL Package- they gave me a discount for being such a loyal customer. How nice, right? My bill came in the next month higher than previous NFL packages. When I called to discuss I was told that there is no discount, they could not have ever given me one. I advised that one of their employees communicated this to me. I bounced around to several people and was finally told that someone would have to order a recording of the discussion and it would take 4-6 weeks. That was the only option. So 6 weeks go by, I call back- because no one called me- and they don't have any record of me calling in or a request for the recording. Again bounced around after I asked to speak with a "decision maker". Finally after about 30 minutes on hold I spoke with someone that told me too bad, and there was no one above them to speak with. Very unprofessional. I found that you cannot elevate a complaint outside of their 800# system, or at least not that I can figure out. Very disappointing customer service. As soon as another company provides the NFL package I'll be leaving DTV.

DO NOT - great TV service - nightmare costumer service: My situation: As i was moving i called to get a quote for the change of address - they informed me that unfortunately they cannot provide full services where i am moving - disappointing as it is satellite but i went and found another provider as they told me that because of that i will not get charged a CXL fee ... Well when i called right before i moved, apparently miraculously they got the possibility to get TV there, after i signed and paid for a new provider and now i would get charged for a CXL fee - spoke with a supervisor and informed her about the conversation i had with the previous agent - they said that the phone call was recorded and that they will review it but i will still get a cancellation charge of $100 - not the end of the world so i asked them to review and charge me the cancellation fee if necessary. they told me that they have my credit card on file and that will be the card that they will charge for the CXL fee - asked if they needed any more information from me as i am moving and i do not want to have any issues or problems in the future... and they said no as long as i return all the equipment - even received a check in the mail for $30 or so from AT&T for the difference that i paid for August for the internet... This is where the fun part comes - in December i start getting phone calls from a debt collector for the $100 cancellation fee - after all that and speaking with a supervisor they couldn't charge my card ? or they could not give me a call ? it is not about the cxl fee - its about how you handle your costumers, and clearly this company does not see you as a costumer but just as a number - the number that they can collect from you and they will not even have the decency to call you directly to say you have an unpaid bill, after they clearly give wrong information over the phone over and over again... Of course i did not pay the debt collector and called them right away - they still had my credit card on file and they were able to charge it with no problem and took my account out of collection - WHY GO THROUGH ALL THIS???? AGAIN DO NOT !!!!! pay a little more for a company that has costumer service or go watch TV on the internet

I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become. Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. To both the questions there rep told me "no". Great, I went ahead to get the upgrade to be done on Wednesday. This morning I was going through my emails and there is a confirmation for tomorrow's appointment. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years. EXACTLY the opposite of what I was told over the phone. No way did I want another 2 years of lies, poor service, foreign operators that don't listen but only can read script, etc. So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV (have to turn off TV and restart it) and also when rewinding a show to the beginning it sometimes shuts off and goes live. Long story short, they can't do anything until it happens again and they can't provide equipment because I will not go for another 2 year contract. A couple hours after I was told my upgrade had been cancelled I get a text message confirming tomorrow's appointment. I responded to the text with a "no" that the appointment was not good. This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. Unbelievable no response to me quitting them after over 20 years, no I am sorry, no let me have you speak to my supervisor...the only response is "do you have any further needs" and "have I provided you the best service today". It is like you are talking to a scripted robot. I guess if they don't care, I don't care. I will be taking my AT&T phone service and TV service elsewhere by the end of 2018 and don't plan to ever come back to the lousy service. I could also write a book about our moving our service a year ago. Uggghhhh...if you are considering these folks, RUN...don't walk to another provider.

I get DirecTV for free with our HOA. The picture quality isn’t great, but that’s mostly because it’s free. We did have to call customer support once, which was not a fun experience. They kept telling us to do things we had already tried to get it working. Overall, not bad, but not great.

My family has DirecTv, and we really like the price it costs per month. I like the recording abilities, and amount of storage you have to record things you want to watch later.

DO NOT SIGN UP WITH DIRECT TV. THEY ARE THE MOST INCOMPETENT AND DISHONEST COMPANY I'VE EVER HAD TO DEAL WITH. If Yelp allowed negative stars I would choose that. I've had a horrible experience even BEFORE they actually installed the service. Signed up 9/13/16 and paid to reserve the install date to the 1st of October when I was set to move into my new house. The "price lock guaranteed" contract was for $80/mo for TV and internet (split $40 - $40). The install date was set incorrectly MULTIPLE times: 1) The associate that sold me the service scheduled the wrong date and the installer was at the property before I even received the keys to move in. 2) I rescheduled with that installer and I received an email with another wrong date. 3) I called to reschedule again and the date that I initially wanted was then booked so I had to push out the install date to a week or so after. A rep ended up crediting me for the inconvenience and added on free HBO & other movie channels. I was told to call after x number of months to cancel so a charge wouldn't generate. So, I did. At first the service seemed fine and then each month my bill would shoot up - $60, $70, $90, $100. I've had to call and waste 1-2 hours EACH MONTH since the start. Come to find out, when I cancelled the extra movie channels, the associate misunderstood and changed my package type from Select to Choice, changing the billing amount. Each time I called the new rep would simply apply a credit instead of fixing the root of the problem. Last month, when I spoke to a "Loyalty Department" rep, I was told (even though all fault was on their end**) they were not able to give me the "price lock guaranteed" package and pricing that was on my start up contract. Instead, the Loyalty rep said the closest he could get to my quoted price was $60/month and that he would give a credit of the remaining difference ($60 monthly - $40 quoted price = $20 credit x 18 months left on the contract - Totaling $360). Of course, I have no choice but to accept because cancelling would've gotten me a $360 FEE. One month without a bill goes by and low and behold - I get another bill. Clearly, the credit was applied incorrectly AGAIN because I shouldn't have gotten a bill for a long while. Turns out he only credited me less than half of what he said - $120. Just now I made my monthly 2 hour call to complain and had to go through customer service, the loyalty department, my call dropping, back with customer service and the loyalty department, and a supervisor from the loyalty department - ALL so I could be told I'd get a call back from their back office to change the account. Currently waiting for another awesome call. UPDATE - 11/14/17 - NEVER GOT A CALL BACK and continued to pay the higher price. Was on the phone with the "Loyalty Department" again because my price went up...AGAIN. Extremely fed up with these swindlers and am cancelling their service. Was on the phone for 2 hours and 13 minutes this time and their reasoning for my price change is different again. The representative is reading notes made from each time I've called, trying to explain why it's priced that way. I keep notes of every call I make as well and the dates and complaints were not the same. I asked for a copy of all their notes and was denied. "They don't give out that information." WHY?? No idea since he was just reading them verbatim for me. I'm compiling all the contracts and phone conversations I've had with them so I can speak to my lawyer and dispute the charges. DO NOT SIGN UP WITH DIRECT TV. THEY ARE THE MOST INCOMPETENT AND DISHONEST COMPANY I'VE EVER HAD TO DEAL WITH.

Has anyone else had a really terrible experience with DIRECTV? I have been with them for many years (since the antenna went away) but, wow, I am ready for a change! My sister convinced us we were paying too much and that we needed DVR’s. Yes, it has been awhile since we upgraded so I called last week and told them I was shopping around and asked for their best deal. It sounded good, but I still wanted to check. I called today and was told I couldn’t have that offer, hmmmm. So I was patient enough to work with the guy for their ‘best deal’. I still thought it was okay, but before being sent to a verification person, I asked if I could change one small thing. He said yes and put me on hold. The next person that picked up the phone was verification and said he had nothing to verify, so he sent me back to customer service. She checked and said my order had been cancelled and there was nothing she could do, that I couldn’t reorder for 48 hours. Asked for a supervisor, who sent me to loyalty, and still no one could do anything! So after almost two hours on the phone, I have nothing! Incredibly terrible customer service!

I'm currently forced to pay for Directv in the apartment complex I'm living in and I find it irritating that Directv is so far behind the streaming industry. The user interface to lookup programs is archaic, painful to navigate and their remotes are bulky and outdated. There is little that Directv has to offer that people can't get elsewhere and I find them irrelevant unless they can figure out a way to compete. They are also expensive, slow connections, their customer service is painful to deal with and you're locked in a contract. The only way for you to get a lower price is to sign a TWO year contract.

I don't really watch our DirecTV as much anymore because I usually just watch Netflix. I like the channels I get on my DirecTV though. I have always liked working with them too because they give us good deals.

Been a customer for 21 years. I'm sure we could do research and find a cheaper way to watch TV, but we can't seem to give up the convenience. Customer service has been good. They are loyal to their long time customers.

Months ago, May 2017 to be exact, is when I closed my account because the bill continuously swelled. After deciding to go “Cold Turkey” without cable, I closed my account, and in turn, a kit was mailed to me which was too small to support my larger Genie. Well needless to say, and months later, I have received nothing but conflicting information as to what should be returned or not. The most recent drama, was receiving a “Return Kit” without an actual return Air bill! Now, the joke here is that in total, five calls were made to correct this issue, but it gets better… I received a phone call from some collection agency stating that “I owe AT&T or DIRECTV (or whatever their name is) $100+ for equipment that I had never returned. Wait! You mean the equipment that I have been trying to return for the last 4 to 5 months? Ok, now I’m pissed! Taking the initiative, I inquired about returning this crap with all expense to fall on me and that got me know where!!! Today, I reached out to these folks again to see what can be done? Which another rep by the name of Fatima stated “You can just drop off the boxes to either a local FedEx or UPS location and they will be more than helpful to return them to the correct location.” Well, I didn’t know that the return locations were based on you zip so, ok, I’ll bite. I left my office just before lunch to finally drop off the boxes and was told by the UPS guy that “yes we can send it, only if you have a tracking number or sheet which should have been provided by DirecTv.” OMG, the water is now running down my back, because I had only been screwed once in my life and that took place when I purchased my first car. At least they smiled when they gave me my so called incentives followed by no lube!! Finally, I made one last call to see what can be done and then I was told that “Fatima” had placed another order for a Return Kit and that I would have to wait another 7 days to see if 1) the box will be delivered; 2) an Air Bill will be attached and finally; 3) that they finally got it right. If only this site would allow me to rate with zero stars, I would feel somewhat better!!

DO NOT, DO NOT do business with DirectTV. For a year now I do nothing but get the runaround when trying to solve a problem. We have been billed incorrectly from day 1. They say they will call back and never do. We stopped paying so it is in collections. You are not able to speak to anyone to dispute your bill. They want you to put it in writing and mail it to them. All I have asked for is to speak to someone who can resolve this with me, correct the errors and move forward. The 800 number tells me to email billing, billing chat tells me to contact the 800 number. Tired of the runaround. You sign up and then they hold you hostage for two years without any help but yet keep charging a fee. Thanks Direct TV for nothing but a lot of aggravation while you continue to collect your $$$$.

I have been a Direct TV customer on an off for 10 years. Ultimately I live in an area where there are few alternatives, but I cant wait until there are alternatives because I literally can not stand everything about Direct TV. From their disconnected aggressive third party sales tactics that ignore basic laws like DNC, internal DNC requests, non rebuttal states and etc. Additionally their customer service is AWFUL. I just waited for 30 minutes someone answered, put me on hold for 5 minutes, and then hung up on me. Now customer service number is busy. This literally just happened 2 minutes ago but par for the course over my dealings with them for many years. They could care less and have AWFUL customer service IF You can even get anyone on the phone. Finally their pricing is deceptive and unless you want to call in ever 3 months and complain your bill will eventually be over $200 even when they promise you when you sign up it will never exceed 140...

horrible service, Representatives don't even know their products. Then Billing issue after Billing issue. No one seems to know how to fix any thing. I called to suspend service while out of town, person said it was taken care of, until (while out of town) I get and e-mail saying I am passed due (on service that should be turned off). I have called a dozen times to resolve issue and no one can fix, pull calls, or knows what to do. Per Representatives instructions I have talked to managers, sent e-mails, filled out forms. And yet NO ONE HAS CALLED, NO ONE HAS FIXED OR DONE ANYTHING. This is a horrible company.

My bill went from $63 to $120 with automatic deduction. Got on line with "Chat" and they promised that there is a "glitch" on their system. Another month went by and still was billed for $120/mo. I talked to "Chat" again and they reassured me that they had escalated this to higher up and will get back to me but so far I have not heard a peep from Directv. All I get is lip service! I am a senior and hearing impaired and getting on the phone to complaint is not an option for me. One would think they would improve their Customer Service since there overall rating is at the bottom of the pile.

Everyone needs to stay away from Direct TV. They are the most dishonest company ever to deal with. I went to cancel after my contract with them had expired only to find out they had added me on to another contract without my knowledge. They said that the bad receiver that was replaced locked me in to another contract. When I had called about having problems with my receiver the lady I talked to said I had the wrong receiver and needed to get the correct one. She never said a word about that locking me in to another contact. Now they are trying to charge me a cancellation fee. Very very dishonest company. I at one time talked to a gentleman that I explained all this to and he told me to let the person I talk to about my cancellation to pass this on to his office and they would take care of it. Well I did that and they are still trying to charge me the cancellation fee. Very dishonest group. Do not use Direct TV they are a rip off company.

After being a customer for over three years, I was reviewing my bill and felt I was paying far too much (as a matter of fact, I could get much more for less money with the competitor). So I called them to find out what they could do for me. I was told, point blank, that there was nothing that could be done and they'd respect my decision to change to their competitor. Now, no company owes anyone a discount, but I was surprised that they were willing to watch over $100 a month ($124 actually) walk out the door and go to their competitor where, as I say, I got more for my $100 (even). Very disappointed in a company I'd been championing up until this point.

Direct TV is the worst fraudulent company ever. They promise you the world and then lock you into a contract that is so far from what you had been told it would be . If you're thinking about getting this company included into your household... DO NOT !!! Do your research online first. I have only come across one stars , and only because the sites will not allow you to give ZERO STARS . I can't believe this company is still in service. Considering what I have seen in reviews it's only a matter of time before they are going to be forced out of business. I was told I would receive a $200 visa gift card and three months of fee premium channels. Never received either. I was also told my cable and internet was going to cost me $110 a month. Again false. They are now charging me $160. I left Bright House because they were raising my bill by $10 . I was paying $120 a month for internet and cable. I had MUCH BETTER channels with them and fast speed internet. The whole reason I switched cable service was to save a couple dollars. Boy what a mistake. I have seven coworkers who had warned me about signing with them. I wish I would have listened. The customer service for Direct TV is the worst I have ever experienced. I'm never on the phone with them for less than 1 1/2 hours. Needless to say as soon as my two year contract is up I'm leaving Direct TV behind with a big smile on my face.

We have had AT&T Uverese for a long time. Recently switched to direct tv because AT&T contacted me and said I could save money. The service is crap. I was assured the technology was very different than years ago. Have had direct less than thirty days and already have had many issues where I can't watch local channels the Tv freezes or just stops working all together. I feel I was misled and lied to. When I call all I get is the same response "oh I am sorry you are having issues. We are having technical issues." When I ask what can be done and I want to go back to direct TV I get "you signed a two year contract when the system goes out just call us". Call for what? To hear there is nothing I can do because I signed a 2 year contract? This company should be ashamed of themselves. Pathetic to lie to people this way.

Do Not sign up for direct tv the Reps that have assisted us are rude , unprofessional and disrespectful. The service at our house is in my daughter's name she ordered cable for us (her parents) in her name because she wanted us to watch tv more. We did not have cable at home for years. (Cable was a present from our only child) I am disabled and I'm home a lot due to my disability. My husband has cancer . I have spine issues and mobility issues permanently. My daughter and I have been trying to contact Direct Tv for 4 days to get boxes to return the DVRs, Receivers and remote controls. We are moving and at the new home I already have Comcast in my name. I'm trying to send back this equipment to DirecTTv and get a final bill so that I can pay it my daughter's credit isn't affected. She keeps encountering very rude customer service reps. I have heard the calls via speaker phone. She has advised the reps in my presence she has a father on life support and a disabled mom. Direct Tv has very rude and unprofessional Customer Service Reps. They could careless I filed a complaint with the FCC but wanted to try and reach out to warn other consumers as well. Please Save yourself the time , money and energy. Do not select Direct Tv as your cable provider. I believe this company needs to be investigated.

I entered in to a contract with direct TV in October 2016. The contract was for two years . I changed Services because I believed I was going to get a better deal . Looking for a better deal has created problems that I never anticipated . I was given false information by the sales associate about the package I was purchasing. This was the beginning of an ongoing problem with special promotion deals dropping off of my account and adding more and more each month to the amount that I had to pay . So the bill keeps going up and we end up getting less and less for our money . We are paying more now in less than one year with Direct TV than we were with our previous carrier . I was also told by the sales associate before signing up with Direct TV that the up front price that I was given would be good for 24 months. I've since been told that I was given false information. What is a consumer supposed to do since I haven't been able to get any information to resolve my issues with Direct TV .

Direct tv is the worse company ! Called to cancel the service and was informed of a cancellation fee which is no big deal , but when the final bill came in they added showtime to my bill which I never had the whole time I had direct tv. They break the bill down into two separate parts which makes you pay more in fees . Customer service is garbage! I was on the phone for 2 hours and basically got told 3 different prices and then when it was all said and done , they tried to tell me that the lady I spoke to doesn't exist. The supervisor told me I was a liar, and when I asked for the corporate office number they tried to tell me they didn't have one !! Spoke to several very rude people . They obviously don't care about customer service. Then when I got off the phone and pulled up my account, all the credit they said they would give me wasn't there ! I wouldn't go with this company at all!!

On June 12, 2017, I contacted DirecTv regarding my future move and set up an appointment for July 1, 2017, to have a technician install equipment at the new address. On June 30, 2017, I contacted DirecTv regarding my appointment and explained the house was not ready for the technician to install services and re-scheduled for July 11, 2017 from 12p-4pm and asked the representative to add a note to let the technician to try to get to the residence as close to 4pm as they can. On July 11, 2017, my girlfriend received an email at 8:07am stating that the technician was arriving at the residence between 8:20am and 8:50am. This was unusual since the appointment was scheduled for 12pm-4pm. On July 11, 2017, at approximately 9:30, I contacted DirecTv and explained what was happening and they saw the note requesting the technician to be at the residence close to 4pm, however, they stated that the appointment was set for 8am-12pm. I explained that was obviously a mistake in scheduling, especially since the note asked for the technician to arrive closer to 4pm. The representative stated that they will “re-schedule” my appointment for the same day, July 11, 2017, for 12pm-4pm. On July 11, 2017, I left work early to be at my residence waiting for the DirecTv technician. I waited until 5pm when I called DirecTv to see where the technician was. I also went online into the DirecTv chat to speak with someone while on hold on the phone. While on the chat with representative Ryhan, I explained the situation and they stated they could again, re-schedule my appointment for still July 11, 2017, between 4pm and 6pm. I informed the Ryhan that at this time, that's only 35 minutes from now. He confirmed that the appointment is set for July 11, 2017, between 4pm and 6pm. No one showed up for this appointment either. While still on the phone, I spoke with a representative and they stated that they could only re-schedule the appointment for July 18, 2017. I explained that is not acceptable and will not work. I was eventually sent to the representative's supervisor, Brianna, who basically stated the same thing. I requested a copy of the recorded phone conversation from the June 30, 2017 conversation and she stated that she does not have access to that. I asked to be transferred to someone who does have access and she stated that she can't transfer me to anyone that would have access. I then asked to be transferred to her supervisor, which was Senior Site Manager, Brett. He again stated he does not have access to the recorded conversation and the only thing he could do is re-schedule the appointment for July 18, 2017. I again, explained that appointment does not work and Comcast would be out prior to the July 18, 2017, appointment. This phone conversation last more than 77 minutes and I was transferred around with no assistance except to re-schedule for an appointment a week later that a technician may or may not show up. I ended the conversation by getting the address to DirecTv Office of General Counsel to inform them of this situation and request a copy of the conversation. Still on July 11, 2017, at 6:30pm, I called DirecTv again to cancel my service due to the technician not showing up again from the confirmed 4pm-6pm appointment. After requesting to cancel my service with the first representative, he transferred me to another department. After once again explaining all the mistakes on DirecTv's part to the new representative, she tried to re-schedule my appointment. She also stated that I had an appointment scheduled for July 18, 2017 between 8am-2pm. I informed her that I never agreed to that appointment and that I wish to cancel my service. She then transferred me to the Loyalty Department and I spoke with Daisy. After explaining the circumstances once more, Daisy was able to give DirecTv another chance and scheduled an appointment for July 13, 2017 between 12pm and 4pm. In total, this conversation with all the representatives took more than 58 minutes. July 13, 2017, at 12:42pm, my girlfriend received an email stating that the technician was on his was and will arrive at the residence between 1pm and 1:30pm. At 1:03pm, I received a call from a DirecTv dispatcher stating that the technician is at the listed residence, but the occupants do not know me. This was my old address and I informed the dispatcher of the new address and the technician arrived shortly thereafter. Upon arriving at approximately 1:15pm, the technician, J.O., stated that he was here for technical issues. I informed him that it was supposed to be for move and complete install of the system. J.O. stated that his work order was incorrect and he had to call dispatch. He spoke with his dispatcher and stated that he couldn't perform the install due to the incorrect work order and that he would speak to his supervisor and be here at 8am to perform the install. July 14, 2017, at 8:42am, I called DirecTv to cancel my service due to consistent errors and unable to get the service installed on multiple attempts. I spoke with the first representative, Esperanza, and after having to have her repeat what she was saying multiple times due to lack of her English-speaking ability, she transferred me to Sherrie. After 15 minutes of explaining what was going on, Sherrie tried to arrange to have the installation department call me within an hour to see if there is an appointment for today. I informed her that this was unacceptable due to already having previous appointments, confirmation of the other appointments and still they did not show up. So, a phone to call to inform me of a possible appointment date and time isn't going to work and that I need to be disconnected from the service. Eventually, at 9:01am, Sherrie stated that the service was disconnected. To me, this is all unacceptable and terrible customer service. Due to the lack of follow-through and mistakes on DirecTv's part, I will be requesting to have my early termination fee waived.

Don't get sucked in by the shiny advertisements. Everything is great until you're locked into a 2 year contract. When we contacted AT&T about moving our internet service and possibly setting up TV service at our new address they promised us the moon and have yet to deliver on any of it. We decided to go ahead and have a dish installed. We were told that if we added a new TV to our household at a later date, we could hook it up to the cable service at no additional cost, all we would need is an additional receiver. The AT&T technician who installed our dish and hooked up service at our new address reiterated the same information. Tried calling AT&T this afternoon and hung up after 25 minutes of holding. Got online and tried to set it up through the chat, was transferred 3 times EVEN THOUGH I told the first two representatives exactly where I needed to go. Had to repeat my request and provide my account information to every representative just to be told by the last rep that the only way I was getting a new receiver was for $99 plus S&H. When I advised them of the promise made to me, I was told I could try contacting the sales department to see if they had any deals. When I asked to have the cable service moved to another room, I was told to contact account management, who told me that there was nothing I could do unless I wanted to pay $99 for the visit. Then I was informed that the sports channels that I paid extra for, wouldn't work unless I purchased the accommodating package as well. Don't get stuck in a contract with these people like we did. I didn't think it could get worse than Comcast and now their customer service is looking like a dream. DON'T DO IT!

Direct TV is the worst you can get. It is way over price and their programming is terrible all you get is a bunch of channels of Comercials, there is never nothing good to watch unless you want to know how to get your penis up! You have to pay extra for premium channels that are nothing but reruns, HBO shows the same movies you see on TNT. Why pay more. 155.00 a month without premium channels. For what? They offer you a low price, then max the price up for commercials. I spoke to a representative and she told me you get all these channels plus Sirius radio, I told her if I wanted to hear the radio, I would go sit in my car. You get a genie receiver and boxes for each room, then you get charged for renting them every month.very expensive when you think about it. I would not recommend this service to anyone. Hopefully if enough people cancel their service with direct tv, they will go out of business. Which is what they deserve for ripping people off!!

I initially received service from DirecTV in May 2013 and at no time was I told that I purchased a the Satellite Dish. I called to disconnect my service on 2/24/2017 and spoke to a CSR for ATT & DirecTV. I informed her that I wanted to disconnect my service on the 2/25/2017 at 5 pm. That representative was very professional, however, I asked her if someone would come and take the Satellite off of my house and she said YES. Subsequently, I asked her how will that be scheduled, her response was that I would receive a return kit in the mail to ship the items back and at that time someone would contact me to remove the satellite from my roof. Today 3/17/2017, I called to inquire about the packaging instructions, specifically because there are items that were unaccounted for. I spoke initially to a CSR Drake. I informed him that I didn't have enough boxes to mail all the equipment back. His response was okay sir, let me check for you, he then said item HR34700 is discontinued and that DirecTV no longer needs that equipment. I said okay let me get a pen and write these numbers down. I thought he was talking about the cable modems from At&T. After that I asked okay when is the earliest day that some one can come take down the satellite. That's when it became clear and things got ugly and he became the worst CSR that I have ever talked to from any company. I said wait the CSR that I spoke with told me you were taking this off my house and now you're telling me you're not? He said that's correct. I said okay so you guys lied to me. I asked him who can I talk to that can make the decision to come get this dish. He responded "we're not coming to get the dish, you take it down yourself". Things turned worse, I told him to stop talking and transfer me to a supervisor. He hung up on me. I called back the next CSR Ann, told me that I don't need to talk to her supervisor and that her manager doesn't have the authority to do anything. Yet again, not transferred to management. As of today, 26 June 2017. DirecTv has not issued the $80.00 refund they stated they were going to return. Additionally, a lady called me from the office of the President of that company and stated she was going to send me an email and that I would be able to correspond with her. That did not happen either. So, I had no way of contacting the company to inquire about the funds they were going to send me. I had 2 different sales individuals call me to reinstate service stating that they would refund the $80.00 if I would sign back up for DirecTV. When I told the first gentlement I was not interested, he said okay, sorry to bother you sir, have a great day. Then about a week ago I get a call from Alexander. I told him I wasn't interested and he would not listen. I told him that he wasn't listening and that I've already told him 10 times, literally, 10 different times that I'm not interested. He argued with me about not being interested. I asked him to remove my number from sales calls and he refused. I understand sales, however, It got so bad that I actually had to become unprofessional and eventually hang up on this guy. Customer satisfaction is not something that DirecTV prides themselves on and that is evident from the lack of follow through at the highest level of the company and the constant harassment and the lack of professionalism of the subordinate employees of the company. I will now go and write reviews on every social media site that I can find about th

The product is good. Reliable tv. I hate how much I pay. My promotion pricing ended and my bill almost tripled. I can never find another deal. If I ever have a question on my bill, I dread calling customer service. Takes so long to actually talk to a real person. So many fees and taxes too. Wish it was cheaper and had better customer service.

To start off I got DirecTV in October paying a certain price for my package and then two months later they raised the price of my bill at the first of the year. When I moved they wanted to charge me an installation fee and all my equipment was already set up. It took me speaking with five different people to finally get a service technician to come out and repair the satellite. Then we got AT&T Internet and the technician didn't even make sure everything worked before he left so I called AT&T customer support and the customer support agent was supposed to reset our modem but instead reset everything so we lost everything on our DVR. Ever since AT&T bought out DirecTV we have had nothing but problems. After my contract is up i'm switching services.

Although I think any major Satellite TV company is robbing people, I have enjoyed usingDirect TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

Although I think any major Satellite TV company is robbing people, I have had good experiences with Direct TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

Directv beats out all the others on technology and ease of use. The problem is that their business model is to irritate their customers until they are forced to leave. I had it for a year before I had a complaint about loss of service during rain, not just storms. The repairman hooked me up with an advanced receiver. It turns out that it was a lot more a month which started in twelve months but now I am tied into another 2 year contract. A year later my bill went from $80/month to $165/month because they gave me a receiver without which I didn't have service. With me so far? I called them and got the run-around because rules are rules. Eventually I went with Spectrum for $120/month which includes high speed internet and will go up to $130 in twelve months. Oh, because I was locked into two years, I owe them $150. I had a friend visit last Saturday. He had the same problems. He said, you have a contract with them but they don't have a contract with you. They low ball you but it doesn't work so they give you better stuff and double their rates.

I have had DirecTV since 2007. Since Att took over it just keeps going down hill. Every time you call customer service it takes you five minutes to even get a human. When you do get someone they ask a million questions some of which they should already have on there computer. Most times they are in India and tell you that there name is "Joe"... OK! You can barely understand them and they dont seem to understand what your talking about until you repeat yourself a few times. ( which I love to do)... They say no problem they will help and put you on hold four or five times. Then after 20 or so minutes they say they need to transfer you to another department to take care of this. But dont worry they made notes. So... They next person comes On and asks you they same dam questions you already answered. Then they have no idea what your calling for! What happened to the notes?... Explain yourself again. And waste 20 more minuted of your life!! Followed by being put on hold on and off for fifteen. Then before they fix the problem they try to up sell you movie channels. I politely say no I'm not interested and they keep bugging until you get angry. 65 minute phone call to fix something that they screwed up in the first place and assured me it would not happen in the first place. Come on Att this is the age of computers and doing things fast. Probably won't be a customer for long!

These company needs to go down in flames they are so bad. The equipment is inferior and an average call to customer service is around 2-1/2 hrs!!!! I've had one a brief as one hr and a couple as long as 4-1/2 hrs. Now, when a receiver goes out, I just put the tv on antenna. I'd like to know what lawmakers thought it would be a good idea to take reliable free tv away from us forcing us into doing business with such crooked companies. Who regulates these crooks? Direct TV has charged me $125 for broken receivers they said did not have to be returned and then two months later, they charge you for not returning your broken receiver. Then, when you receive the replacement receiver, they extend your contract without your permission. I'm now waiting for a "contract specialist" to call me back - wonder how long that might take.

All I wanted to do was ask about a "free" upgrade I was told that I was entitled to. I mentioned that I wanted to confirm that Free meant Free and that my monthly bill would not increase. I was told that there would be no changes to my bill. Then I get transferred to the confirmation line and what do you think? I am told that my monthly bill would go up by $13. I then had to cancel the upgrade. This is not the first time that I received incorrect information from a rep. It actually happens more times than the times someone actually gives me the correct info. It is as if one hand does not know what the other hand is doing. I honestly would leave this company if I had an alternative out where my home is located. I don't have time to spend almost 2 hours on a call to have totally wasted my time.

I have had DirecTV for 2 years. Over the past years the customer service was always sub par but I actually a true issue with them beginning on 3/29. I called on 3/29 to set up relocation of services for 3/30. On 3/30 a technician called and said he couldn't come out because he was wrapped up in another home with wiring. He asked if I could call back DirecTV and reschedule the appointment. Things happen! I get that. So I said sure. When I called to speak with a rep to reschedule he advised that he would have someone out on 4/1 and someone would call me in 24-48 hrs to confirm. No one called or showed up on 4/1. When I called the service reps were rude and very ignorant to my situation. I asked to cancel services and was hung up on several times. When I finally got to speak with someone who was willing to listen on 4/2 he advised that he would have a tech out on 4/3 and reduce my rate due to the inconvenience. I was skeptical but I took the offer. This rep advised that a tech would call prior to my appointment which would be between 12pm-4pm. On 4/3 as I was making my way out of the door with my husband and my children the tech pulled up at 11:23am. He didn't call and approached very aggressively. My husband told me to go ahead to Walmart while he stayed and unpacked a few things so that the tech could get the job done versus waiting another day. My husband said that my toddlers were playing in the 1st living room while he put together chairs in the 2nd living room. When I got home my door was left wide open. I asked my husband first where the tech was. He advised that he should be in the attic. I then asked my husband where our girls were. He stated that they were playing in the room I just entered through. Come to find out the tech left without speaking to my husband cancelling the order as a "cancelled at door" account. My girls left out the door and my neighbor brought them back after the police was called. When I called to express my frustrations and disappointment in the company and their carelessness I was hung up on, transferred and disregarded. I cancelled my account and I will never do business with DirecTV or AT&T again.

They put you in a 1 yr promo but its in a 2yr contract they fail to mention. So when u cancel after the yr is up. They hit you with the you're in a 2yr contract there will be a cancelation fee. I was moving told them I no longer needed serviced They told me I could lower it or possibly get rid of it if I put my account on the 6mnth suspension so I agreed. 6 mnths later they say oh if we did that everyone will be putting their accounts on suspension not to mention they restarted service at my old place and charged me for them took days of aurguing to get the $200 termination fee but they still charge me over $300 for services that wasn't hooked up and then 1 month after the final bill took it off a card I didn't even know they had because I got a new card because someone was trying to steal money. They got it directly from visa because theyre a merchant. Said they didn't need NY permission to take my money that I agreed when I sighed up for services. Told me I can dispute it with my bank but if I was u I'll get a new card cause we will tty again. But they get the new card info from visa so I'd have to close my account and open a new to stop them from stealing my money.

After 23 years and over $44,000.00 dollars spent with Directv I unplugged. Customer service is lousy and they have no incentive to stay for long term customers such as myself. I originally contracted with them in 1995. At that time they had less than a million customers and they advertised that once they had over a million customers, those original customers, would get a lowering of their bill and lower prices. It never happened. I stayed for the sports packages and in 1999 contracted with them for the premiere package. At that time I was told as long as I kept that package it would be $99.00 a month for as long as I stayed with them. That also turned out to be untrue. Over 23 years, prices continued to climb, and no incentive was ever given for long term customers. Continuous issues, such as log in issues online, interruption of services, old equipment not being updated, and fees piling on to the bill led me to unplug. The straw that broke this camel's back was a bill that looks like this: Tennessee satellite tax: Approx $25.00 Receiver fees for three receivers: Approx $30.00 Advanced Receiver DVR Fee: Approx $10.00 Directv whole home DVR Fee: $3.00 Federal Universal Service Charge: $4.46 TN Government Fees and Taxes: $4.82 Directv Additional TV Fee: $7.00 Use Tax: $9.50 Sales Tax: $1.63 These taxes and fees are approx $95.41 and I have yet to mention programming fees! The $99.00 premiere fee is now approx 145.00, plus sports programming which is approx $50.00 and these are monthly fees. The Tennessee Satellite Tax started out as approx $6.00 a month and continues to climb and is never the same month to month. Now that AT&T has acquired Directv they try to combine the bill which in my opinion hides many of these taxes and fees. It's just too much money to watch TV and I unplugged. I wish I had done it years ago just for the savings. I could really use 44K right now, and to have wasted that, for satellite TV, is just plain stupid on my part. I'm done with them and I am feeling the savings. Hope this helps with your decision making in regards to Directv.

Salesman comes to my house, sold me on a certain package/deal. I view the channels on his tablet/iPad because he ran out of pamphlets. I'm thinking this is a good deal. I explain to guy I only have two TVs do i need all of them to set up in every room. He says no i don't need them all. I tell him i have plumbing construction going on in the back with that be problem? He says no, he can work around it. So I set it up, the installation was a hassle. Disaster! I rescheduled the installation and then I'm rethinking it because of time of issues. The salesman calls and tells me he can get someone out there on Sunday if that's what works best for you. I give in and say ok Sunday it is. I work nights so to do any of this I have to loose sleep. The tech guy doesn't show up, as in walking out the door for work he calls and says it's raining he can't do anything. It had been raining ALL DAY, he says I'll be there tomorrow at 11am. I say ok that's fine. I'm thinking we'll you can't help the weather but some notice of the cancellation would have been nice. So I wake up to him banging on my door, didn't get that curtesy call or nothing. The tech guy asked me where are the TVs? says I NEED them all. I tell him they told me you don't need all the TVs then walks around, goes outside walks around comes inside starts asking me about attics/ underground access etc. I tell him I've never seen any attics. Finally he says It couldn't be done. I have to call to reschedule or work it out with them. I tell ok forget it ill just cancel it. I get my phone to call and see it's 9:30 AM. I'm pissed at this point I'm awake and now I won't be able to sleep and get rested for work that night. So I tried to cancel the service, but I was assured they'd send out the superviser of my area. He however arrived at the scheduled time and did get the job done with ease. Also was very polite. He shows me the same package I "signed up" for. Tells me I'm good to go. When I scanned my channels on my TV I saw the channels on the list weren't available on it. So I called customer service and they were no help. They said the dealer with call you to get it fixed. NEVER got a call back. So I called again and again NO HELP all I got was someone trying to upgrade me and charge me more. So I try to see what are all my options. Canceling it, i have to pay almost a $500 fee! For having a cable for NOT even a week. Upgrading it is a $600 difference. Which is NOT ACCEPTABLE! All of this for someone else's error. At this point I try to see where was it that I confirmed this package and the only paperwork I have is a bill. That I got after the fact. So I call again and try to get this fixed or cancelled. I get the run around and get transfer to the cancellations department and she tells I have to deal with financial department. She says I see you talked to TWO supervisors that could have helped you and also failed to put in a request for the financial department to call you back to work it out. Not to mention I was suppose to receive an email that I never got because someone put that information in wrong twice. So all in all I'm still waiting for someone to call me (3-5 business days) at this rate I'll have disappointing cable for month before I get helped. Now looking forward to the next two years if I have to keep it. Not even sure I'll get a call back. -With NO NICE REGUARDS Maribel (a pissed off DirectTV customer)

I have been a direct TV user for close to 15 years. During that time, never got the local channels in the summer. They said cause of an obstruction. Its funny, when I downgraded my service I now get the local channels in the summer. Had to downgrade because prices keep going out of site. They promised me one price for a year and another the 2nd year and have already renigged on that price within the first year.

Back in December, I was contacted by a "retention specialist" who promised me the world if I came back to DirecTV. I was told I wouldn't pay receiver fees, I would get a Visa gift card, free NFL Sunday ticket and my bill would be $60/month. I thought that seemed too good to be true, but after verifying the rate multiple times, I agreed to drop my streaming service and went back to DirecTV. Every bill has been $79+ and I was reassured that it would be fixed and I would receive a credit...still nothing (3 months later!). Today I called again just to find out that she is "no longer with the company" and that they really can't do anything. It would be up to me to contact Customer Service and try to get it resolved, but they can't guarantee anything...way to take care of your customers!! I will be doing everything I can to get out of this contract and WILL NEVER subscribe to DirecTV again!

This is the same old complaint that the service is way to expensive and we don't watch 1/2 the channels we get. I would prefer that we could pick and choose the channels we like. Our particular service has been grandfathered due to the fact we've had this service for years and I know it may go away in time. I've called many times and I tried to get a better deal but just can't. I've even tried other companies and it seems impossible to get a better deal. I personally don't care where the service comes from as long as its cheaper and doesn't go bonkers when it rains.

DirecTV and its outsourced field technicians Mastec refuse to service dishes they installed on roof tops. An arbitrary policy change by DirecTV unannounced to its long time customers, mandates that service technicians are forbidden to work on roofs and must install a new dish accessible by ladder only while leaving the previously existing dish and placing the burden of removal and disposal on the customer. If unable to locate a position on the roof's edge that will communicate with the satellites, the customer bears the added costs of installing a pole in the ground when instead a roof top installation would work perfectly.

After switching I did end up getting more channels that I wanted for less money. The DISSAPOINTING part was that the few things the salesperson was very misleading turned out to be pretty big issues. I asked her several times about satellite signal disruption and she reassured me that I had a good line of sight and that I should only experience disruption during very severe weather. She explained that the technology now is better than the older technology where people were not able to watch TV when it rained. Unfortunately, in my experience, that was a total lie. Every time it rains more than a very light sprinkle I totally lose service. Also there's no reimbursement for outage periods. She told me that the DVR would hold 800 hours. What she failed to mention was that it was 800 hours worth of normal resolution tv and only 200 of HD tv. My biggest concern was having a reliable signal. The signal is NOT what I would classify as "reliable." Since I switched last month I've lost service at least 7 times due to weather. Sometimes it's only out for 10 to 15 minutes and sometimes it's out for up to an hour and a half.

Purchasing a bundle from Directv was a big mistake from the get go. My husband and I were told that we would receive TV, internet and phone service for 89.94 a month. The Directv rep who installed our equipment said that Century Link was providing phone service and they would come out and connect us. Incidentally,it took them 2 and 1/2 weeks to do this. Concerned my husband asked the rep if we would receive one bill for phone and tv,(even though we were paying for internet we told him we already had an internet provider so we would just need the phone hooked up). The Directv rep said we would receive one bill from Directv and we would pay them. Almost immediately, we started receiving 2 bills, 1 from Directv and 1 from Century Link totaling 147.54 a mo. Hey, what happened to the quoted price of 89.94 a mo., not to mention the add from Directv offering the same deal, that I'm staring at right now. Trying to resolve this issue has become a nightmare. You would think because Directv sold us this bundle that they would work with us to resolve the problem. You would be wrong. Phrases like; "Pass the buck", "Given the run around", and lets not forget "Scripted response", come to mind. After several calls to Directv and Century Link we finally got the latter to admit that yes, the accnt. indicated that we had purchased a bundle. We took this to mean that they recognized that they had made a mistake and we would now receive 1 bill from Directv for 89.94. Oh, the naivette. I failed to mention that we signed up for auto pay so Directv has been getting paid every month around the 21st. To bring this up to present day our phone and satellite service has been disconnected for non-payment. Not to worry, Directv has left us with the minimum service so I won't have to miss Brazillian Butt lift. So, with no phone service, (cell phone reception is non exsistent in 1920s basement apts.), we have been forced to make calls from the office at our place of employment where we have been batted around like ping pong balls from Directv to Century Link and back again. Nobody will do anything except give the scripted responses. It appears that the powers that be are well insulated by a bevy of Mindys, Brandys and Ariels. My apologies to Mindy Kaling she is too cool. I dont know how or when this will be resolved, but if Directv tries to pull this 2yr. contract crap I just want to say that nothing was signed and in fact, as far as I'm concerned we have a verbal contract with Directv for 12months of bundled service for the quoted and printed price of 89.94 a month. Oh, I would be remiss if I failed to mention that my husband called to find out if Directv received payment for July. They did, and in fact the bill was for 99.00 dollars. If Comcast is the Devil then Directv is the Devils spawn. Directv give us satisfaction or I'm coming for you. Just so there are no misunderstandings I mean with the Law and the Better Business Bureau and whatever it takes.

Cost is too high. Started out with lots of promises, none of which was delivered. Price is much higher than originally stated, programming is poor, but my 2 years is almost over and I can dump them! Around $100 a month for the next to lowest tier is nuts to watch TV. Lots of other details I would share but don't have all day to explain the lies...

Lousy customer service. They have a lousy service fee.this is often called early cancellation fee. It works like this.they porpuse divide the most watched channels into promo pkgs,with channels you dont care about.in each select pkg.they then offer you promotional discounts to buy various pkgs.at a fair price in which the product is actual worth.at the end of the promotion pkg time frame they double your fee. then you realize your paying to much for the garbage they are offering.So when you get rid of them then they say well we have a lousy service fee/ early termination fee you only want to pay for the channels you watch. Why thats obserb. How are we too gough you if we dont force you to buy a product you don't want. solution is simple net flix or red box cheaper with choice