Name: DIRECTV
Rating: 2.5

star star star_border star_border star_border

Tom Futrell Ville Platte, LA

Directv is too expensive for what you get. I was a customer for nearly 10 years, mostly because of necessity. However my main problem was the customer service. If the service went out, it was my fault. If something was wrong with the box, it was my fault. "Have you tried resetting it? Have you turned it off then back on?" Yes. I am not an idiot. One example...we lost service over the weekend. I called several times. No luck. When I asked for a credit on my bill, the guy laughed at me. So I hung up. Last month we dropped Directv. I have a streaming service that's (so far) be twice as reliable and 60% cheaper for the same programming.

4 years ago

star star star star star_border

Morgan Sweat Montgomery, AL

I like the monthly rate for this company, and the channels the kids what. Every now and again you can catch a decent movie but for the most part you have to buy or rent movies to watch them. And the other half og the movie channels are in Spanish.. so.. and if there is a storm you can forget about TV that day.

4 years ago

star star star star star

Trey Farner Norcross, GA

I grew up with direct tv so I never paid for it but I always enjoyed being able to go onto all of the kids shows and watch Nickelodeon for hours! It was great being able to watch my shows at the click of a button

4 years ago

star star star star star_border

take7 Sandy, UT

We want Pac 12 so we dont like direc tv during college sports times but we love it every other day! The plans are great and customer service is great when you call about a concern they help you out and even give you a deal. Directv is always on and has everything we want in cable TV - all the channels, connections, packages, extras.

4 years ago

star star star star star

Holly Brown Metairie, LA

only tv service my parents used for years and continue to use. will most likely use once I move out because it is so easy to use. was never a huge fan of satellite tv until we started using this

4 years ago

star star star star_border star_border

mccandless24 Kaysville, UT

We moved to a new house and chose directtv as our provider the original deal was great included their NFL option, but once the time was off the price shot up and a lot of the service we had was gone unless we paid more. We switched providers at that point just because of the price. The service was good sometimes went out due to snow on the dish but overall it was fine.

4 years ago

star star star star star

Greg West Valley City, UT

I love Directv. My wife changed to cable a couple of years ago because it would be cheaper and it was awful so we changed right back. I just wish they wouldn't keep having the price wars. We do love Directv though.

4 years ago

star star star star_border star_border

Mike Ika West Valley City, UT

I was with DirecTV for a few years. My biggest complaint is the inability to pick channels a la carte. I dont want to have to choose an entire package only to get 2 or 3 channels. As streaming has become a more and more regular practice, it became super easy for me to leave DirecTV and just pay for internet thru someone else and stream the shows I wanna watch. Much cheaper too.

4 years ago

star star star star star

Hunter Brister Norcross, GA

My family and I have used DIRECTV for all of my life. DIRECTV is a very reliable satellite TV networking and will work with you just about all the time on getting updated receivers and new software.

4 years ago

star star star star star_border

Nichole Hiatt Eagle Mountain, UT

We had Direct TV for a few years and overall the service was good. The only thing I disliked about it was the guide layout, and that I couldn't hide channels completely from the guide menu. In the end, we cancelled because the price went up significantly after our promotional period.

4 years ago

star star star star star

Katie Carver Cheyenne, WY

We have had Directv for many years. While I wish it was cheaper, I haven’t been able to walk away from it yet. I hope someday their prices will be more comparable to streaming companies.

4 years ago

star star star star_border star_border

J. Whelan Long Beach, MS

I really liked my DirecTV, but unfortunately the cost of keeping it was just too much. I had been a user for about 8 years and switched from Dish to Direct. The price had become out of range for the convenience of use. We had to cut the cable, save money, and now use streaming services for free or a third of the price of Direct. Sorry Direct wish you could do more in customer retention department.

4 years ago

star star star star star

Sarah Marfo Tallahassee, FL

My family has been with direct tv for over 7 years. We have a box in every room and it has loads of channels for your every interest. It is great after they fixed that rain interruption problem.

4 years ago

star star star star star

Connor Farmington, UT

The apartments I live at currently use DirecTV and they are awesome. Still learning the system, but I'm loving it. Whenver I have a question, they are so quick to answer. One of the best CS teams I've ever dealt with.

4 years ago

star star star star star_border

KC Riverton, UT

We really liked Direct TV, mostly for the NFL ticket. They had a couple of really neat features too -- we liked being able to pause one channel, flip to another and then go back to the original channel where it was paused. The reason we switched is price. They kept increasing the price.... by a LOT!

4 years ago

star star star star star_border

Kaydence Bonino Riverton, UT

We were once a customer of Directv but a few years switched over to comcast. We never had a bad experience with Directv. The only reason switched to comcast was because they offered a bundle pack with our internet and it was a cheaper route to go.

5 years ago

star star star star star_border

Amy American Fork, UT

We used cable for years and switched to Directv. We loved it so much that when we moved locations we kept using their service. It was great but became too expensive. We realized we weren't watching tv as often. Their customer service is great to work with. If you watch alot of tv this is the way to go.

5 years ago

star star star star star_border

Miles Strother American Fork, UT

DirectTV has good access to on-demand shows, movies, and sports, and was relatively easy to set up. Not the best TV service I've ever had, but still provides for plenty of entertainment. We got it through our apartment complex, so although I wouldn't pay for it, I'm glad we have it.

5 years ago

star star star star star

Ted Johnson Pleasant Grove, UT

Directv is awesome. They have all the channels I need and want and I love the recording options and the look up options and they ability to manage everything easily. They are a great price and very reliable.

5 years ago

star star star star star

Kaitlin Ashcroft Mesa, AZ

I have direct tv and LOVE IT!!! Only have positive thing to say about this company! You have every channel and more plus you can record so many things at once. Will never switch!!

5 years ago

star star star star star_border

Barbara Clayton

We have had DirectTV for 20 years and enjoy it. We like it best for the DVR. It's frustrating that with this many chanels, there is so little to watch. We like clean, PG rated content for adults, not just kids. We tend to watch PBS and the British shows the most and even then are unhappy with some of the explicit content. Clean up the shows!

5 years ago

star star star star star

Craig Orem, UT

DirecTV has always been a great TV service for our family. I can say that we have never had any issues when it comes to service or satisfaction. The price is good and the channels are great!

5 years ago

star star star star star_border

Evon Manwaring

We currently have Direct TV and never had a problem with service interruptions or customer service. The technicians are friendly and helpful and customer service is always helpful. We moved to this company from another competitor.

5 years ago

star star star star star_border

Dominic Cervantez Salt Lake City, UT

My family has been with DirecTV for many years now and we are very pleased with the service we have received. Sometimes billing has been an issue because every couple years to renegotiate our bill but other than that we have enjoyed DirecTV

5 years ago

star star star star star_border

David Mortimer

Over all, Direct TV has been a good source for TV programming. Lately there service on local channels has not bee that great. For some reason they can not get KSL a local channel here in Salt Lake. Other then that its a good source for TV service.

5 years ago

star star star star_border star_border

Michelle Mortimer Saratoga Springs, UT

I really like the availability to receive satellite tv because I am unable to get any channels with just an antenna. I get great reception and perfect clarity on my screen. I love that I can record shows and watch them later. However, I do not like that DirectTV was unable to come to an agreement with Channel 5! I am furious I haven't been able to watch shows that I was really invested in. And now, I've missed an entire season! I am not happy at all about that!

5 years ago

star star star star star_border

Brennan Orem, UT

Nothing spectacular about Directv but it is still a good option. Reasonable prices and good service. I felt like their packages offered a wide range of channels that other providers didn't. I would recommend to someone looking for a TV provider.

5 years ago

star star star star star

Amanda Olsen Eagle Mountain, UT

DIRECTV is outstanding. They are quick to respond to difficulties and have helpful technicians that are great at problem solving and they are very courteous. Their products and services are top of the line.

5 years ago

star star star star_border star_border

Laura Orem, UT

We had DirectTv for about six years. At first, it was great because we got a special deal upon signing up. And, when that would expire, they would give us another deal. But, the price kept increasing to where it was almost double what it was when we began, although we were still getting the same number of channels. Finally, I called and asked if there was any way of getting a price reduction - I'd even be willing to have less channels because we didn't watch most of them. But, there was no way, so we had to cancel it. It became very cost-prohibitive.

5 years ago

star star star star_border star_border

FABIO CAVALCANTI Orem, UT

I am current customer of Directv, I used to have xfinity before and being honest, I liked xfinity better. I live in a condo and Directv is offered as part of the HOA. They provided without extra cost a receiver that the image is not good and a limited number of channels. I wish at least, the receiver was HD quality, and they charge for each thing that you try to add to your account.

5 years ago

star star star star star_border

Valarie Heaps Lehi, UT

Great service and equipment. We loved all the different stations available for our use. Loved being able to use the parental controls as well and hide all the inappropriate content. Just wish the price didn't just so high after contract is up.

5 years ago

star star star star star_border

Nathan Glade American Fork, UT

I have never used DIRECTV, but I worked for a authorized retail dealership and was impressed with the customer policy. Being on the inside, I got to see that AT&T (owner of DIRECTV) really wanted to save their customers money and was very accommodating. It seemed like most customers were satisfied with the service and packages they recieved.

5 years ago

star star star star star_border

Spencer Pleasant Grove, UT

Have had it in the past. Would rather just stick with Netflix because I don’t watch a lot of games or tv and it’s really expensive to watch. Can’t justify being locked into a contract or spending that much when everything I watched can be streamed.

6 years ago

star star star star star

denver robinson Pleasant Grove, UT

direct tv is honestly amazing. i have had it almost my whole life and it has treated me very well. i can watch whatever i want whenever and i get to record and rewatch things as well!

6 years ago

star star star star star_border

ally blackhurst Pleasant Grove, UT

My family has used directv for about 6 years now and I really love it. They have a lot of channel options and it’s really easy to set up and use. I would highly recommend directv, and I liked it much better than xfinity, comcast, and dish network, all of which I have tried and didn’t like as much as directv.

6 years ago

star star star star star_border

Brian Joseph Duncan Queen Creek, AZ

I have been a Directv customer for over 15 years now. The service has been incredible. Any time I have had an issue they have been prompt in repairing in fixing it. While the price can be a little more than other companies, their offerings are a step above all others.

6 years ago

star star star star_border star_border

Tate Tomlinson Pleasant Grove, UT

I have enjoyed direct TV for the movie collection, I wish that they weren't so expensive to rent. We have also been affected by the KSL argument with has been frustrating because we pay for that channel. I understand that they are in an argument but I wish they would realize that it's effecting all of their clients. Other then that Direct TV is good.

6 years ago

star star star star star

Jennifer Greenwood Draper, UT

We’ve been very happy with our service but recently were disappointed that we don’t receive channel 5. It’s one of the top channels in our area so i hope they fix it soon or we’ll change when our contract is up

6 years ago Edited September 14, 2021

star star star star star_border

Shari Evers Lehi, UT

We have had so many TV providers over the years, really just wanting the initial low cost package they give to new customers, and they offer you those lower prices again when you call to cancel. It would be really nice if those prices would stick around for long term customers too. I would then be a life long DirecTV customer!

6 years ago

star star star star star

Lisa West Jordan, UT

I have been with DirecTV for many years. I love the channel lineup and different packages they offer. The service is very reliable. I would highly recommend them for satellite service.

6 years ago

star star star star star

Kristin G Pleasant Grove, UT

We have been DIRECTV customers for over 20 years. We move around a lot and it has been very convenient to just leave the satellite on the house. Directv has taken good care of us and all of our needs through the years.

6 years ago

star star star star star_border

Blake Olson Gilbert, AZ

We have been subscribers of DirecTV since 1996. The service has been great although it has gone downhill a little since they were bought by ATT. Their customer service used to be steller but since the buyout we now have to deal with them constantly trying to sell us additional products and services when calling them for any reason.

6 years ago

star star star star star_border

Jess Root Gilbert, AZ

It has everything you can imagine and the customer service is solid. You can find the package you want and there is shortage of channels. When you sign up, the first year is a steal. However, with a two year commitment, they get you in the second year when the discounts go away.

6 years ago Edited September 14, 2021

star star star star star

Landon Robison Layton, UT

I was able to get a really good deal on Directv a couple years ago. I never had any problems with the connection. Their user interface was good and easy to use and it was easy to record all my shows.

6 years ago

star star star star_border star_border

Lia Savage

I enjoyed DIRECTV when we had them, but they always tried to upsell me on their services so I had to leave.

3 months ago

star star star star star

Cynthia Berrian Valdosta, GA

Thank you for fixing the channel lineup on my TV. You told me what to do step by step. Everything I working fine now.

10 months ago

star star_border star_border star_border star_border

Israel Reyes Ocala, FL

Well, here we go again, DIRECTV just raised my bill an additional $5. The have been doing this yearly $5 raise for the past 10years and the service channels are the same crap/bs. It's bad when you're in an area that only has D-TVI know I'll cancel my subscription this coming summer to a fiber optics service coming to my area this summer.

11 months ago

star star_border star_border star_border star_border

Wayne Huntingdon, PA

DirecTV is by far the worst TV service I have ever had in my 60 years of life. Nothing works right, I mean nothing. Even the package prices are wrong. If you're watching something and want to go back to resume, well, the resume is starting back over from the beginning of what you already saw. Saving football games it may save 3 quarters but the 4th quarter it never records. You can't even put lipstick on this pig to make it look better. This is the worst TV service that has ever been on Earth!!!

1 year ago

star star star star star

Jowara Morgande

I liked the great packages available. Customer service really took the time to explain everything. The service is great for a good price.

1 year ago

star star_border star_border star_border star_border

Tracey A Barnegat, NJ

We've had directv for over 20 yrs. I the last yr we have lost the signal to the minis every month for the last six months! I have to spend an hr with tech support to correct. Finally they send me a new box. Have to spend another hr connecting minis. Tech support is great! But for almost $250 a month for service that isn't consistent? If it goes out again im canceling my service and going to Comcast! Im fed up!

1 year ago