Name: DIRECTV
Rating: 2.8

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John F. Schrader

While the service when working is OK, the maintenance support costs are not. When they send a technician to check a problem, it costs $99.00. If they find out that it is their equipment that broke, they still charge you $99.00, The warranty is only for 90 days. This means their equipment could break four times a year, and they could charge you $396 over and above your regular monthly fees every year. Nice rip-off scheme. I give you cheap equipment that continually breaks, and I make you pay for what is my fault.

5 years ago

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Barbara Brady

Don't move, they will start a new contract on you, even though you still have the same account #. I had them over 1 year (2 yr contract) now they're charging me for 23 months, $460.00. I terminated because of the horrible customer service, (when you have to talk with 3-4 different people each time you call & repeat all the information/request.) Constant problems with my internet

5 years ago

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Casey Carr Lake Villa, IL

Worst customer service team. I was switching to DirecTv to save money on internet and phone. I choose the Choice Bundle for $99.00. I was also told by sales person that I could get an App for my three other TV's at no charge and this would be part of order. Tech showed up and advises me they don't have an App like that. Finally service is in and I notice I don't have all the channels. I call DirecTv and I am told I did not order Choice and to upgrade would cost me $135.00 month. I was lied to and this is deceptive business practices! Totally disappointed!!!

5 years ago

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Jonah Powhatan, VA

Loyal customer for years. When I moved the last bill got lost in the move. Totally my fault. 40 minutes on the phone and it was squared away. 2 weeks later I receive a collection notice. 47 more minutes on the phone and rep tells me to call collection agency and pay again. Poor service and a total scam. I paid my 163.50 per month. They had the equipment back a month previous to their last bill.

5 years ago

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Glori Henderson, NV

DIRECTV sucks. Tonight I invited friends over to watch the Rams game. Well guess what we could not watch because of another problem with the network. All summer we had no Channel 8. In September no channel 3 for a few weeks and again no channel 3. This is ridiculous and unacceptable. We as customers pay good money for our service and should be getting what we are paying for. Not at all happy!!

5 years ago

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kay Evansville, IN

signed up for At&T/ direct satellite. Rep for company told me I could have extra pkg for channels for 7 dollars more a month. when they came to install there was no extra pkg and also done installing, they told me I had 30 days to cancel. Now this is 2 rep from Direct Tv/AT&T that fed me line of Bs. Tried to cancel because of this and would do nothing about the lies. I am paying ETF because it is worth getting rid of them. No telling how many more lies I would get told.

6 years ago

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Kevin001 Belle, MO

I have been a subscriber for 30 plus years but you care too much about new subscribers instead of your old ones and give big discounts to new subscribers. Why not worry about keeping me than someone that keeps switching service.

6 years ago

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Rick60 Colchester, CT

Not the same since AT&T took over. I was a 15 year subscriber and every year I went through the "I'm cancelling my service" dance to get competitive pricing. Over the last few years it seemed like the retention specialists had lessened authority and it was becoming increasingly more difficult to get past their offshore call center. This year when I asked to cancel service, their retention specialist was offshore! She was not very knowledgeable and didn't come close to matching my expiring discounts. So now I'm a Comcast customer. Maybe in 2 years I can completely cut the cord.

6 years ago

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Tony Salisbury, MD

I have been a customer for over 12 years, in the last 2 years I can't believe how bad it has gotten. I was just on the phone for over an hour with 4 people, only one could speak enough English to understand. Still not resolved!.. My bill has gone from 90.00 dollars to 154.00 in a year.As soon as my 2 years are up it's out of here. Customer service is horrible!!!

6 years ago

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Beverly Bier Shelbyville, IN

I could kick myself for switching from Xfinity to AT&T and DirectTV! Reception is inconsistent and I never know what the bill's going to be from one month to the next. This was the biggest mistake I ever made!!

6 years ago

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RandyT Riverview, FL

If your thinking about changing your cable service, STAY AWAY FROM DIRECTTV! I switched 2 months ago and it is a disaster, improper programing, missing local channels, unable to use app, did not receive sign up insensitive $300. Spent 8 plus hours on the phone with technical and customer service people. When I researched DirectTV I should’ve googled complaints. He’s issues are not new it’s been ongoing for the last two years. Save yourself the headache and stay away from DirectTV.

6 years ago

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RBARNES Leander, TX

Direct TV service,& programming,has gone WAY DOWN since being acquired by AT&T. SERIOUSLY considering cancelling Direct TV & local AT&T phone after they stupidly blocked out the Cowboys preseason game on the NFL channel that I PAY EXTRA for.The reason it was blocked out was that AT&T wouldn't pay the local channel to be on Direct TV.SO WHAT? I can't get it on either channel-AT&T idiots are blocking it out on NFL channel saying I can get it on the local. If you like LIARS & Crooks,welcome to AT&T

6 years ago

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Kimberly Wylde Veneta, OR

This is the worst company ever! I have spent six hours on the phone, for the same issue. They gave me a price on a package, and now they say it never happened. They have lied to me repeatedly, been rude to me, and refuse to honour their commitments to their customers. I would stay away from this company, and do not believe anything they say. I am going to cancel them as soon as possible.

6 years ago

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Tim Foor Bradenton, FL

Bundled AT&T with Directv and then AT&T changed their policy allowing Directv to bill for an entire month if you did not cancel your service on the exact date that you contract ended. The service became so bad with the pixelating that it became impossible to watch the tv sometimes. Spent many times unplugging the receivers in order to even have service. This company is a complete sham and AT&T should be ashamed of themselves for associating themselves with such terrible service

6 years ago

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linsen57 Iva, SC

Stay away from Direct TV unless you like being lied to and swindled. When I signed up, I was told that the bill would be $65.00 per month for the two year contract. I have had it for one year and today I received a bill for $142.75......more than double. They will not honor the price I was given and will only lower the bill to $117.00 per month for the next year. When my contract is up next June, I will have them remove their equipment and will never do business with this company again.

6 years ago

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Grandy Warm Springs, OR

Billing problems. I’ve been customer for long time and kept account current. Since ATT took over they say I’m a month behind when actually they didn’t credit one of my payments. Thinking about leaving and going to a more reliable company.

6 years ago

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Jim M

They started off with a very reasonable offer for a year. However, after that year, the price went up significantly. And they won't replace their own equipment. I don't understand that part. It's THEIR equipment. If it's not working, why should I have to pay them to get it fixed?

6 years ago

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Anita Amissville, VA

They recently added a extra charge for a "Regional Sports Charge" =$8.49 after raising rates also. I don't watch sports. I am considering a rival company because they will not remove this charge. I am a senior citizen, on a limited income, so I will need to shop around after 15 years. I know 2 families who have left Direct TV for just this reason-one of which recommended this company to me when I moved to this house...They have made a big mistake-will lose customers.

6 years ago

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William Rowland Kingsport, TN

Pros: Decent amount of channels to choose from but not great. Cons: Way over priced. You should check out Fire Stick. Customer service is atrocious! They put you on hold, wont suspend your service to transfer or get caught up on it. SHAKE HANDS WITH THE DEVIL..... YOU GET BURNT!!!! Their payment start at $29...and sneakily crepe up to $120. When you try to confront them, they put you hold a half day then disconnect from you. DONT SHAKE HANDS WITH THE DEVIL !!!!!!!!!!!!!!!!

6 years ago

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Jamieray Tomball, TX

No customers service worst tv company with not doing what they say only want new customers once you sign up they don't care if took two months to transfer my service 5miles and the credits they told me I would get didn't happen and was told someone would call me back and it's been months really think they tell you that cause it's a hour at least when I call so they know you can't call everyday they suck

6 years ago

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Kim Appelberg Pensacola, FL

This is the worst experience I have ever had. I had an appointment for internet and direct tv services to be installed between 9-11 am. No one ever called or showed. I have been on the phone for over two hours and I still don’t have an answer. I have been transferred over 7 times to different department and no one will give me an answer. I can’t even believe the lack of service I have received. I took off of work for this appointment. It’s 5 hours later and I still have no answers other than I need to reschedule the appointment.

6 years ago

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Steve Van Etten, NY

I first subscribed to DirecTv in 1997. Got the SAT-B2 And even installed it myself. For many years, DirecTv was an awesome company. Key word, was. Since the merger with AT&T, I have the total opposite view. The way it's ran, total garbage. Not so much the people who I've had to speak to throughout the time since the merger. They are just doing their job. Just a totally crappy company. I would more than likely go back if DirecTv goes back to the way it was.

6 years ago

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S. Domzal Saint Clair Shores, MI

Unhappy after they partnered with AT&T! Way too often lost signal, new remote is not user friendly. Way too expensive for what they offer! Many times I miss the end of a movie or show because I lose the signal. I supposedly have fast internet but suffer through buffering way too often! I can’t wait for my contract to end so I can break up with you!

6 years ago

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Cady L Clark East Hardwick, VT

One star is being generous. This company's customer service is terrible the service on the TV is terrible. They can never find our account for some reason even though we've called and tried to have it fixed about 5 times. It's also a huge process to order movies, it never works on our phones although it says it went through at which point we have to call and wait on the phone for about a half hour to an hour while we are transferred 20 times. Not to mention we have hundreds of channels and almost every single one are infomercials! We will be switching service asap

6 years ago

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Jessica Viola, AR

I would give negative stars if it were possible. This has by far been the worst company I have ever dealt with. The customer service has been horrible. By the way, when you sign up for a 2yr contract and are given special 24 month promotions, make sure you add on a new service at the 12 month mark or they will take away those 24 month promotions. Makes tons of sense doesn't it!? I do not recommend this company to ANYONE!

7 years ago

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Rebecca Steele Lithia Springs, GA

We have been direct tv customers since 1996. They have provided excellent service up until the merger with AT&T. Since then the service has deteriorated. Pricing is unpredictable and customer service has gone down hill. We are on the verge of cancelling this service. Very sad to see a good company to down hill because they partnered with a bad company.

7 years ago

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ZACH S Pound Ridge, NY

THE WORST CUSTOMER SERVICE! Try to speak to a supervisor you get the run around. I just wanted internet but they told me I had to answer questions about my TV viewing. I said "I don't want TV. Let me speak to a supervisor" after 35 minutes I said that I would take my business elsewhere. Then she tried once more to speak to her supervisor who would not speak to me but told her to quote me $1000/month for internet only. AT&T ones them. Thinking about switching my cell service since this experience ...READ THE REVIEWS AND DON'T SIGN UP WITH DIRECT TV...

7 years ago

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Kevin Beltramo Sterling Heights, MI

I am 43 years old and have to say Directv has the worst customer service I have ever experienced to date. I signed up at 2:30pm on a Monday and cancelled everything by 8:00pm. Couldn't understand their representatives because of such thick accents and they put me on hold for 20 min. at a time. No one could help me with the technical problems with watching online and several times got disconnected after 30-40 min. and had to start all over again. I asked for a supervisor and the representative ignored my request just talking over me. I'm truly surprised they are still in business.

7 years ago

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Kym Gangl Spokane, WA

They lie..customer service is snotty, they are expensive..they do not try to solve problems or they solve the problem you think, then find out it’s another lie!! Read the fine print before you sign anything.. don’t let the sales person just say..basically what your signing is this... because it is not just what he says. Always remember they lie because they make commission and once you are locked in they won’t budge! Worst experience with tv I’ve ever had! When contract up, they have lost me for sure!!!

7 years ago

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Frank Faramelli Sicklerville, NJ

Customer service, when I need and or have a problem they get to root of the problem within a day . Service cutting out during storms.

7 years ago

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Mary Perry Murfreesboro, TN

I liked the stations that they offer but, once you have complete the special offer I believe the cost is too high at the regular cost for what you get.

7 years ago

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Marilyn

They have great customer service! I have been given discounts on my service many times just by calling and asking if there are any available.

7 years ago

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Jorge Avalos Raya Lodi, CA

I had been with Direct tv for 4 years and with At&t even longer so when my services fell out of promotion I called to see how they could help me lower my bill so that I would not have to leave them all they said was they could help me with the most of $50 for dish and $10 off of my internet and that was all they could do so I canceled my services with them and went to Dish tv where I had more customer service and better options.

7 years ago

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Kaleb Herbert Gilbert, AZ

We loved NFL Ticket. Prices seem to keep increasing and we always had to watch our bill closely for errors. Just quit service as they would not give us the promotional rate after being with them for 4 years.

7 years ago

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arch sharm

Horrible custmor service only thing they want is your money . I cancelled it because I was not able to watch FIFA world cup soccer. I called them 5 times every time some stupid person picks up the phone who has no knowledge or desire to fix anything. when I cancelled they charged me $200 to break the contract even though that was their fault. Now they are saying I don't call enough times and when I called it was because my internet was slow. Stupid liars. Get hulu much cheaper.

7 years ago

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Kathleen gilbert Goose Creek, SC

DIRECTV is horrible first of all they ripped off my son when he ordered service they promised him a $300 gift card which six months later he never got they charge him $200 to get the service which is ridiculous and now they send him a bill for $195.00 Which he only has cable And the package is supposed to be $65 they are overcharging him Every month after they told him his bill will be the same the customer service and supervisors are very unprofessional and very rude I do not recommend DIRECTV to anyone

7 years ago

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Barbara Myrtle, MO

Cost is high and repeat, repeat, repeat..Offer deals to new customers but ignore the customers that have been with them for years, but Direct isbetter than Dish...Never would go back to Dish

7 years ago

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John M Stanley Burleson, TX

We moved from Dish to Direct TV, with the promise of getting the same channels that we had with Dish for less money; we do not get the same channels and everytime the wind blows hard, which is often, we lose service.

7 years ago

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Mark Webb Manteca, CA

I was lied to from the beginning. I was asked how many recievers I needed, I said 5, he said ok, when the installer came out, he set up 3 recievers. I called and was told I could get 2 more, but the 5th would cost me 100 dollars. I said no, they said I could get it at a much lower cost, then when the next installer came out, I found out I couldnt get anymore. I told them to get this crap out of my house. I will not use direct or will not recommend it to anyone.

7 years ago

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Amanda Elgin, TX

I will be filing a law suit against At&t. I was told my bill would be $105 a month, auto pay, select pay with phone and internet, since November 14, my service have been interrupted 5 times, I have your customer service supervisor stating my name had a * at the end of my name so that is the reason by bill could not be combined together, "that's not my problem, that is a error on your business behalf. I have called At&t 7 times over a hour on the phone each time this is unprofessional. I'm filing a law suit against this company.

7 years ago

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Lynda S Chicago, IL

There was recently a snow storm in Chicago on the 7th and since then I have been out without Satellite TV with direct TV. I called numerous times and the associates,IT support team were rude and unhelpful. I final spoke to a manger in their preferred client service team and was told the earliest I could be seen was the 27th . I was told someone would call me to escalate the schedule at 9am, Monday the 12th. At this point there has been no one. Direct TV sales a bag of rubbish and lies. I will never recommend them to anyone.

7 years ago

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Diego Martinez McKinney, TX

The main problem that I have with DirecTV is that the system does not work if there is even a mild thunderstorm south of you. No signal, no coverage and this is very critical in any location that is prone to sever storms or tornados. YOU WILL NOT HAVE SERVICE!!!! I have a system that is a year old and because of the poor service I am ready to switch back to cable. Another issue I have is the mention faster internet speeds cause it will free up bandwidth. Except that On Demand and recorder playback still use the Internet. If the commercials look to good to be true......they are.

7 years ago

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Bill wadley Las Vegas, NV

THEY CHEAT THEIR CUSTOMERS!!! We signed up for a $59 a month service. After a few month the raise it to over $109. Three different times we have called to argue with them to remove fees we did not sign up for and they went down to around $60. My wife went through all of this on the phone with them 4 months ago and I got my building today and our back up at $105 a month.

7 years ago

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Tony Sound Beach, NY

These folks are Relentless by the time she was done talking herself down I was going to be able to get everything free. I called in 10 times to be taking off the mailing list I am not interested. There would be no sense in sending me a nondescript Christmas card soliciting me for services seems like AT&T is going down the tubes ever since getting involved with DirecTV it's just not the same AT&T anymore but I can tell you I've had no problems since I switched to Sprint. Sprint. Sprint. Not cool AT&T you guys used to be the best. ?

7 years ago

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Ann

Good luck returning equipment. My mother was moved to memory care so we discontinued her service. We waited 3 weeks for the return boxes to arrive. The deadline is 30 days. After calling in (again) we were told that we needed to find some boxes and take the equipment to UPS with proof that we are POA, ID's, and the account information. We'll be charged for the equipment since out won't arrive by the deadline but once it's received they will remove the charges. Do I trust them??!! It's enough to make me want to cancel our subscription as well. Really despicable customer (non) service.

7 years ago

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george christoff Bedford, TX

i had service them 2 years ago, when they were not part of att, now recently move to a a new area and called for a quote. My credit back 2 years ago was not good, and i left some small refundable deposit. Now my credit has cleared, repaired and in is in a very good condition, and was asked to leave $200 NON REFUNDABLE deposit.....who has ever heard of NON REFUNDABLE deposit?????????????? Sounds like a ripoff t me.

8 years ago

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Lisa Oman Oconomowoc, WI

Biggest mistake I ever made was switching to directtv. From not getting premium channels free like I was told to incorrect bills to live stream g mot working on laptops. The directtv app does not work on Windows 10 platform. Customer service loyalty rep really does care. You get a "sorry" and theres nothing we can do for you. So here i pay for a service i can not use. No credit, no nothing.

8 years ago

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Hayley Lambdin Orem, UT

DirectTV has a great sports section but it frustrates me that I can't get access to baseball games because of blackouts. Let me watch my Oakland A's DirectTV!

8 years ago

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Kathy craig Princeton, WV

This is worse experience ever. They lie to you to get you to sign up for service then don't follow thru. Was on phone Nov 9, 2017. From 12:17 pm to 2:59 transferred 11 different times and hung up on twice from supervisor that said it was my problem. Finally Las person helped me out. But still not happy with direct TV. I want rid of service after 3 month but they want to charge me $420 to cancel. Not going to pay that or bill till they follow thru on there part.

8 years ago

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Linda W

My direct tv box broke. After being on line with them for a while (they wouldn't listen to what I was telling just kept asking same questions over that did not apply) they finally agreed box was broken. They said they would mail me a new box for $19.95. This is their equipment that broke not mine. I am under contract with them and can not cancel but in order to use it for remainder of contract I have to pay $19.95 because their box broke. They did say it was just shipping and handling but it looks like to me they should be responsible for providing working equipment.

8 years ago