Name: DIRECTV
Rating: 2.5

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Greg Becker Amherst, OH

High quality programming for the money. Customer support is very responsive. Doesn't take long to actually talk to a person. Had a tech out quickly for one of my boxes

3 years ago

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hemant mahidhara Grafton, MA

I had DIRECTV service for a couple of years. Primarily took the service for their international channels selection. The service was quite good and the channel selection was extensive.

3 years ago

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Sd Norman, OK

Direct tv has been notorius for changing the prices on the channel packages without notifying you. One month it may be the regular rate next month they added a hundred to your bill. Heck they even change your package plan without asking and pick your channels for you. If you get an americian on the phone well your in luck but if not dont dare ask for a supervisor. They wont let you talk to one.

3 years ago

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Bill Newman St. Marys, GA

Good satellite service. However, Prices go up every year so I call and get a loyalty discount EVERY single year…it’s worthwhile. This year my loyalty discount is $65 per month off the stated price.

3 years ago

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Michael Bieker Los Angeles, CA

Expensive after year one. Better options for the money available. Rates for me went up extremely high after my first year of service. When they debuted back in the 90's they were the best in the business. Now, with so many options, its not as price competitive to other companies.

3 years ago Edited September 14, 2021

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KP Queens, NY

I have had Direct TV on and off for years. They have their ups and downs. I like the guide. I don't like that On Demand and Movies require Internet as I only use my hot spot. I guess that is my issue. The picture is clear and for the most part I hardly ever lose service.

3 years ago

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Holly Neff Moorefield, WV

I was a customer for 17 years customer service was always very difficult to interact with. Getting any kind of technical help was next to impossible. Every time I tried to switch services to a different provider they always said you are under contract. Even though I never signed a new contract and only upgraded my equipment one time in 17 years. Would not recommend. Also continued to raise prices while providing less programing.

3 years ago

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Rachel Davenport, IA

A very expensive service! 3 TVs with service cost almost $300 a month. The same 4 commercials play, sometimes two times in a row. Their customer service is good if you can get state side assistance. Directv is always willing to upgrade equipment or offer small discounts.

3 years ago

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Brian DeVos Boiling Springs, SC

What I like best are the channel options and choices. What I like least is the cost. They have a great product, but they make you pay for it after the introductory offer. You can keep calling to get additional discounts but it is a pain. I also do not like to reception in bad weather and a dish on my property.

3 years ago

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Sandra Santee, CA

Satellite is not pretty but good function. Random program cancellation that are set on auto record. Will not record during unannounced programing updates. Lots of pixtulations on pictures. Sound is lost at times. Too many adds at bottom of screen during program which interferes with picture and the closed caption words. Lied about being able to move and just transfer service, had to sign up for a new contract for 2 years and was charged for installing dish.

3 years ago

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Bernadine Birdsong Studio City, CA

I have used DirectTV for many years. I love the service but not the price. If they do not figure out a way to compete with streaming services, firestick etc I do not think they will make it

3 years ago

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Brendon Haacke Kuna, ID

DirecTV is not what it used to be. The value has diminished over the years and we opted to cut the cord for steaming services and an HD antenna for local channels. We get all of the same content for far less. Even paying for several streaming services, we pay about $30/mo. instead of $85/mo. with DirecTV. Same shows whenever we want for far less money. Cut the cord.

3 years ago

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Wendy Ericksen Salt Lake City, UT

DirecTV has a good selection of channels. They're transmission is reliable except during snowstorms. The bad is their prices. They'll snag you with a great deal for a 2-year contract then, even before a year is through, they jack the monthly rate extremely high.

3 years ago

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Monica Bazile-Turknett Houston, TX

I have had Direct TV for the last 12 years. Whenever I have had an issue, someone is always available to help. Customer service is pretty good. The only issue I have is that they are still one of the most expensive. After all these years, I will probably change service due to cost

3 years ago

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Kenneth Howard Columbus, OH

Dealing with Direct Tv was straightforward and professional. When AT&T took over the company I knew I was in for problems, because their billing has always been messed up. And, it was. From the start it was one price, and the next month a different price. Constantly changing and you couldn't get a straight answer from them. That's when I left them completely. You cannot operate on a budget using them.

3 years ago

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Leonard Madia Columbia, MD

As with most satellite TV suppliers, the content and product are very similar. However, Direct did a good job with customer service. Most is my contacts with them went well.

3 years ago

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Anthony Brunson McDonough, GA

Direct TV is outstanding, the price and quality of service is excellent. My service rarely goes out and the prices are the best compared to other companies.

4 years ago

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sexyj76 Fontana, CA

Directv is great when it comes to some of their packages. I prefer them over cable companies. However, when it comes to the service, it can get spotty. There are times the tv will just glitch out for no reason. This happens on all 4 of our boxes. The TVs never do it when using streaming services or anything else. They have told us to replace the boxes with newer ones...that would put us in another 2 year contract. And that’s a bit shady for a company that huge.

4 years ago

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Brittany Alshawy Colorado Springs, CO

Pretty good. The cost is high for the value though. They also partner with ATT to get you to use them more. Which has it's benefits, but also seems strange. There are a lot of cannels. It's good enough.

4 years ago Edited September 14, 2021

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Jim Ballantyne Slidell, LA

The variety of channels and the overall quality of service is excellent. Where I believe they fell short was the ease of searching for programs. and the guide was cumbersome.

4 years ago

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odessa wright Lufkin, TX

Most of the time the satellite works. But when it rains the services will glitch. I like the prices when I first signed up, but the price increased the longer I was signed up for the services.

4 years ago

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Marion Lang Appomattox, VA

I started with Directv in 1995. They were great and the price was good. Now in 2020 they say I don’t have a clear view of the satellite and the price is way to high. I had no service for a month before they sent someone to check out the system. I was very sad they had become a not so good satellite tv provider.

4 years ago

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Tricia W. ,

Great quality! Might be a little more expensive than some television options available, but having reliable, high quality television at all times reduces so much stress

4 years ago

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Sam Sealey Collierville, TN

I have had Direct TV for almost 15 years now and have had good service. They are easy to work with when moving (have had to move multiple times) and are responsive when you have issues. I also love the sports options.

4 years ago

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Debbie Ziegle Fairmont, WV

Have this service both in California an West Virginia. In WV we have thunder storms and lose service every so often, but other than that are very happy with service and products.

4 years ago

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Razel Levine Puyallup, WA

Had DirectTV for years and found the service acceptable and reliable. Even when we lived remotely and had an occasional problem, it wouldn't be very long before help arrived. That was appreciated.

4 years ago

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Kevin Adams Silver Spring, MD

DirectTV is one of the most robust TV satellite on my list and dish channels are not normally as reliable as cable channels. It has many added bonuses with a lot lower type of plans compared to FIOS and Xfinity.

4 years ago

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Trevene ,

I have not had any negative interactions with company. They currently my service provider since January 2020. The quality of the service is not great but doable. You must internet to watch previous shows which utilizes more of your internet. They also do not have a vast selection of movies on demand.

4 years ago

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Miller Round Rock, TX

Love the selection of channels directv has. I think they need to make another package where you can select up to 20 channels excluding premium channels for a lower price.

4 years ago

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John Mueller Phoenix, AZ

Good service when it's working well. HAve run into too many idiosyncrasies in the past 3 years with them to be able to review them very positively. Has gotten a little better this year.

4 years ago

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Nena McFarland Aurora, CO

Customer service is great with technical issues. Been with them for four years and they offer NFL Sunday free of charge these past two years. However, not flexible with other programming.

4 years ago

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LN0113 Oxford, OH

I love the service but the prices are unmanageable and only continue to increase. They show no benefit for being a loyal customer. We love Season Ticket for football and I wish that they would offer this without having a full directv package as we would definitely do that.

4 years ago

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aHoosier ,

I had this service about 5 years. Every now and again I'd get frustrated with the raise in price, so I'd call in and get a short-term discount. But when that discount ran out, my bill went up higher than it was before. I tried cutting out programs, but they require certain programming in order to have DVR (at the time, a few years ago).

4 years ago

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Maria Artiles Fort Worth, TX

I have never have any issues with DIRECTV. The service is reliable and trustworthy. However, all the good TV channels are premium now. So that it is a little disappointing.

4 years ago

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Neny Cruz Elkridge, MD

Clear channels and various, although... not a lot of movies options. The remote was difficult to manage, but was a challenge I was willing to accept. The bill was not quite cheap.

4 years ago

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Dj Mcbride Alexander, AR

I signed up with one of their promotional offers and really enjoyed the service. The problem was when the renewal came up. The price jumped significantly. I went to cancel and they offered me all kinds of discounts but when the bill came it was not what they said so I cancelled. Direct Tv is good but not worth the price and the hassle.

4 years ago

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Tim McCoy Waynesboro, GA

Directv used to be my favorite delivery system to watch and enjoy television; but they have gone downhill since AT&T acquired them. The customer service is there to answer calls but not help the customer. The service is EXPENSIVE for what you get. I finally joined the millions of other people cutting the cord and purchased a ROKU, which has been fantastic and free after buying the equipment on Amazon.

4 years ago

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Tony Callaway Springfield, MO

Direct tv still requires a contract. I think they're to expensive and have way too much fine print. They're prices are misleading, especially if you can't or don't read the fine print.

4 years ago

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Luis Magallanes SR Daly City, CA

At first, the service was great,but when my 2 years contract were over, they did not do a follow up to keep me as their customer, and, the price jumped very high. Therefore, I called the loyalty program asking to adjust my bill because it was very high. They did decrease it a bit, but at the same time, they took away many channels from my original programming. The fact of the matter is that they did a horrible follow up work. Any new customer who commit for 2 years is given a better treatment, but once they got the customer, the good service stops. I am ready to switch out and maybe use Dish Network.

4 years ago

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Lisa Miller Lewisville, TX

DirectTV service technicians are good but when calling to try to get answers regarding installation times, charges, bills, etc. , the service is very bad. I was put on hold at least 5 times and directed to several customer service agents and no one seemed to be able to help or even try to understand the issue. In some cases there seemed to be a language barrier. Also some of the confusion is between AT&T and DirectTV customer service. Very confusing and frustrating.

4 years ago

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MammaS Moline, IL

Live in Midwest. Have some issues with signal when harsh storms going through but overall has been good. Dish does get covered in snow on occasion but usually melts off pretty quickly.

4 years ago Edited September 14, 2021

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Steve Jones Riverton, UT

I originally signed up with DirecTV for the NFL package, but I've been really happy with the service so far and find it to be very reliable. I would recommend them over their competitors.

4 years ago

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Luis Diaz Norcross, GA

Payperview has a lot of really good options It has always been my personal favorite. Customer service does leave people on hold for a while some times but when they answer they’re happy to help

4 years ago

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Logan Hudson Norcross, GA

My family has used Directv as a tv service for many years. It has been a great experience and allows for multiple recordings of shows. I would say the price is a little high, but has great quality.

4 years ago

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Michelle Rios Ogden, UT

We used to have DirectTV, but were priced out of their service. They also didn't offer RedZone which is essential for football season at our house. We were not impressed with their customer service, they don't seem to care if your having problems or not. We don't feel that what they offer is worth the price that we paid.

4 years ago

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Kilee Wagner Bountiful, UT

Loved our direct TV and had this service for years. We recently switched to internet options but my kids miss having it. They loved to watch recorded shows and the ease of it.

4 years ago

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Amanda Montebello, CA

I’ve had a great experience with DirectTV because of the great deal I received. Also, I appreciate the app and options to watch recordings and a variety of shows.

4 years ago

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Asia Bui Gulfport, MS

I love having directtv because it had all of the channels I personallym wanted to watch on it! Plus i loved how customizable you could make it plus it was very affordable

4 years ago

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Andrea Long Beach, MS

Cancelled our service after contract time was up. Finally cut the cord on satellite tv. Our price kept going up, and we didn’t watch half of the channels. It’s nice not having to worry about bad weather interruptions also!

4 years ago

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Kylie Howes Provo, UT

Direct TV is a decent satellite TV service that offers some good features like DVR recording and a variety of channels, but it's kind of outdated in the age of video streaming. The price isn't super cheap, and you still have to deal with frequent commercials, so I would personally recommend trying a streaming service instead of Direct TV.

4 years ago