Name: DIRECTV
Rating: 2.5

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michael Terrell, TX

Best is they lie, the worst is they lie, Att has become a company i feel is giving customer service from a prison as the agents seem to me to go all out to lie, mislead i have contacted NBC who said they have many calls of this type about directv. It got so bad I had to involve NBC

6 years ago

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Jack Arvada, CO

There customer service told us after being with them a year that we do not meet there standards as a customer and need to go to art. Our bill doubled even after perfect payment history. We went to at t and can afford tv now.

7 years ago

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Beverly A Bowlin

I have been trying to schedule a follow up service call for a week. The problem was not fixed the first time. I have been a subscriber for many years and I believe my calls to them are being deliberately blocked /dropped. AT&T has ruined a once excellent company.

7 years ago

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Nikki Castro Wake Forest, NC

I was first put on hold by a rep that was supposedly getting a manager for 30 minutes. I never spoke with the manager. 2 reps snapped at me. I was transferred so much i spoke to 8 people. 2 of those people gave me false information about a department that doesn't exist. It took me 2 hours to cancel my service.

7 years ago

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Charles Benner Stevensville, MT

DirectTV added services and multiple charges to the bill without knowledge of account holder. DirectTV would not take the charges off his bill, said they could only apply a credit to future charges of the account. Since I wanted to close the account immediately, giving a credit for incorrect charges

7 years ago

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Gina

They lie and make promises they cannot back up. Every month my bill is different! I have no movie channels at all.Been with them since 2007 and was happy but now they have changed.customer service is horrible! They hang up when you question them about your bill.When my contract is up im changing services.Sad.

7 years ago

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Jeffrey Howard

One of the worst companies I have ever dealt with. They billed me for $900.23 in hidden charges in the fine print. Manager lied about charges. Customer service would not answer questions. I was told I should have read the fine print closer.

7 years ago

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Michael M.

Was lied to at sales and promised a channel that ended up not being in the package I bought without ANOTHER package added. Then lied to two other times about possible solutions only to ultimately have to purchase additional package for channel. Seems predatory to me.

7 years ago

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Tammy Springfield, MA

I have had Directv since 2003. Always been happy with them, until AT&T bought them. I have never liked AT&T , they are liars and don't care about their customers, never have. I'm so close in telling them to take their service and shove it, like I did with their phone service about 10 years ago.

8 years ago

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Charlie Spearfish, SD

The only reason I have Direct TV is because I have a RV. Now that AT&T has taken over, my Direct TV doesn't work unless I pay more money. Now they say I can't change my location. Why does AT&T sell Direct TV for an RV if I can't move it. This is typical of a AT&T business venture - it doesn't take them long to ruin a good thing.

9 years ago

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Ruth Sipos Long Beach, CA

Nothing but trouble with the remote. Asked them to stop all the movie channels at the end of billing cycle and they stopped it that day. One year over and the bill goes up $40.+ Back to movie channels same old stuff over and over. I will be leaving soon.

9 years ago

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Bob Pittsburgh, PA

Horrible service. The wind blew I lost my signal, it rained I lost my signal, it snowed and I lost the signal. I even paid monthly for the maintenance fee. They were rude and insulting. I finally got rid of it and went back to cable, paying about the same and getting more channels and services.

9 years ago

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Victor Uding Summerville, SC

they overcharged us more than once, no monthly payment was the same. We had them 5 years, needed the box replaced, THEIR box, then when we dropped them, they said we owed a early disconnect charge, went on our credit record, they are a POS, would NOT recommend them to my enemys much less friends

9 years ago

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Linda Owensby Cleveland, TN

After one year the price goes way up and if you get another package you only get commercials and things you don't even watch. They also charge you very steep if you cancel before the contract is over. I would never refer anyone to Direct TV.

9 years ago

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Steve Lowe La Plata, MD

Direct TV sucks !! Every time we have a sprinkle of rain the service is disrupted. Can NEVER get a weather alert because service is lost at any event preceding the bad weather. HD comes in and out for no reason. Can't wait for FIOS to come to our location.

9 years ago

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John Knoxville, TN

Wanted to charge 100.00 just to come out to see what was wrong with my reception. Not to fix anything just to have a service man come out. Now even cable screws you for your internet time if you stream. FCC where the hell are you and why do you let this crap happen.

9 years ago

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Michael Honeycutt Lutz, FL

The Told Me The Latest Technology in Dishes Prevented Weather Blockouts........They Lied... I Had the Service for 2 Days and The Weather Got Rainy and The Signal was Instantly Lost...... Several Hours a day in the Rainy Season I had No TV.... I Bought out my Contract at Great Expense..... NEVER AGAIN.....EVER....

9 years ago

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Victor Uding Summerville, SC

they tried to charge us for stuff we didn't have, kept raising monthly fee, we totally didn't trust them, they fixed a piece of their equipment then said we had to keep them another 2 years, we DIDN'T PAY, we went with ATT/U-VERSE

9 years ago

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Deloris Wielkie Winder, GA

Nothing but garbage. You claim you are the best at customer service and you will not even take care of problems that we have with installation, not to mention subpar equipment. Never recommend this company to anyone, you do and you will turn your friends into enemies.

9 years ago

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Rosanne Howard Milton, FL

I subscribed to Direct TV. Worse mistake ever made. It is nothing but a scam I was misinformed about free movie site so did not get to take advantage of that. The form for another offer was received too late to be any good. I reported Direct TV to consumer reports.

9 years ago

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Bill Rader Nitro, WV

My bill was never the same amount, it kept going up, and up, and up.....I never changed my subscription, although they changed it frequently. Customer service calls were frustrating and complex. When my contract expired, I switched to Dish and haven't been more satisfied.

9 years ago

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John Clarksburg, WV

Worst mistake I ever made was switching from cable to this trash! I would love to get out of my contract and rush back to my old cable company. Additional charges charges charges every month! I could go on but I need to be in a good mood at work.

9 years ago

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James Metts FL

I cant watch tv in one room because they wont fix a remote ! And they make you buy a new one !! And this after 19 years of being a loyal customer When I said I might look into alternatives to DIRECT they said who cares ? So much for loyalty with these people

9 years ago

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Mary Buffalo, TX

They are horrible!!! They lie to you when you can get someone to talk to which takes for ever. Their hidden fees are outrages and the program lineup is terrible. Beware those of you who love DirectTV. Your bill is full of secret fees you may not know about! Come this August they are history in this house!

9 years ago

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Wendy Stanley Carlsbad, NM

the bill is never what they say it will be ... I have talked to a customer rep every month for the last 4 months . I have been told different payment every time . I wish I hadn't signed up for another 2 yrs . They suck at billing n the satellite goes out at least once a month . After this 2 yrs , I'll go back to cable .

10 years ago

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Jesse TX

Had trouble with HD channels none was showing had service about 3 months call be didn't get any help was without HD for 1 month an a half before I got it fix they charge me 50$ before they can do anything still gonna charge me for that month an a half that I was without HD

10 years ago

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Americo Vega North Grafton, MA

Everything was great until my bill started getting higher and higher. Customer service was horrible and needed service done in my home and they wanted to charge me for someone to come out. So I canceled the service and returned the equipment. Now there billing me over $500 for equipment I returned. Very disappointing.

10 years ago

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john whortenbury Palm Bay, FL

Although the product is very good, it is offset by extreme incompetence by the installers and by both customer service and their billing dept. For example, I cancelled the service and returned the equipment before moving out of the area. Just over 14 months later Igot a bill for a year's worth of service plus late charges. It was a nightmare dealing with them. Stay away from them at all costs!

3 years ago

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Rick Rodriguez Walkersville, MD

Been a DT customer for about 25 year. Customers service has been responsive when needed or requieres. Programming contains the shows or networks we watch mostly.

3 years ago

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RB Los Angeles, CA

I had DIRECTv for almost 20 yrs. Great customers service and discounts. But when AT&T took over they went down to the trash. The customer service was rude. I told them I was having issues and they did not care. I asked them to explain the new charges that just appeared on my account, to no avail. I quickly disconnected my service and nothing to try to get me back after being a 20 yr customer with no late payments.

3 years ago

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T E Sherman, TX

I have called countless times trying to get my equipment upgraded. Long waits and transfers are normal when talking with customer service. Several times I was told an order for new equipment has been submitted but after multiple attempts to get this done nothing happens.

3 years ago

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Paul Stein Toronto, ON

1 week into direct TV, 1 of2 tuners quits. Direct TV wants to charge me $150 to send a service guy out since I did not buy the service plan on THEIR NEW EQUIPMENT. NO F-ING WAY. Told them to send another box & I would install it. I am a retired electronics tech. NOPE! So I told them to send prepaid packaging to send back or 7th day its in the trash. 4 years of wrangling, ended up suing them for $5000 for drama charges in small claim court. Posted judgements on credit bureau and they gave up, but never paid.

3 years ago

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Michelle Powell Anderson, SC

If there is a cloud in the sky, Direct TV doesn’t work. My internet is constantly dropping and the tv goes out. A representative of Direct TV told me I needed to watch lower channels if there was a cloud coming over….WHAT?!? That’s NOT a good deal!

3 years ago

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Sarah Rosencrans Portland, OR

Personally I love DirecTV because I lived way out when I didn't offer a whole lot of TV providers so I was very satisfied with them

3 years ago

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terri escude Westwego, LA

I've been a long time customer and I have always been happy with Directv. But, I don't really feel like their product is not living up to todays offerings. I think they need to fix their programing. TOOOOO many commercials on playback shows. I am actively looking for another form of tv.

3 years ago

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Pati Ogletree Phoenix, AZ

Was a direct TV customer for years until they wouldn't negotiate their price with me as they had in all previous years. After all the years paying for this service I dropped them and went to an antenna. Terrible customer service. Do not recommend them at all!

3 years ago

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JoAnn Carroll Oklahoma City, OK

The DIRECTV Company were easy to be a customer wit.They were also very polite, & able to serve me well with any issues I may have had which were few.

3 years ago

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B Lemas Boise, ID

I had the old satellite system and it was great. The new DirectTV now, renamed to ATT tv, is fine but you're limited on DVR space and it's a little glitchy.

3 years ago

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Cbblighthouse Atlanta, GA

Great selection of channels. Genie recording device makes recording a breeze. Only drawback is you have to keep with specials and discount programs to keep cost down.

3 years ago

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chad c Boise, ID

good signal all the main channels bad has had hidden fees in the past and if you have any hard ships they are happy to keep you under late fees even if the service wasnt used and the love of contracts penalties and late fees

3 years ago

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Melony Pope Oklahoma City, OK

DirecTV has great service, have had no issues with them. Customer service is prompt and determined to fix any issues you might have.

3 years ago

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Ron Wisdom Mesa, AZ

Good product, however if you change anything about your service contract, like move. They re-set your total contract back to day one. I think ALL the fee's and taxes they charge are way to high, read your billing statement

3 years ago

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sonia ann Brewton, AL

Their service is nice when you live in areas with no cable the billing goes from affordable to astronomical within just a couple of months and then you’re stuck in a 2 year contract.

3 years ago

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. Nashville, TN

Too expensive for the number of channels you receive. Very deceptive and misleading sales when signing up for an account with them. Charges suddenly appear on your bill even when you have made no changes to your account. It's difficult at times to get through to someone without being on hold for a long time and employees transfer you to different departments multiple times. You have to repeat your name, telephone number, address, and passcode over and over before you can get help. I am going to buy a tv that allows me to watch any station free of charge and cancel my service.

3 years ago

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Audrey Dalton Canton, OH

We were customers for 22 years. We are ona fixed income and can longer afford their cost. I is way too high and we have switched to another service. Did feel their customer service was as helpful as they could be.

3 years ago

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Rogers Family Salt Lake City, UT

My husband works for AT&T and we love our directv. I love being able to record my favorite TV shows and watch them later on.

3 years ago Edited September 14, 2021

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Margie Pettaway Norcross, GA

Been a customer for almost 4 years and the value of money is worth it and affordable. Would recommend to anybody looking for good and realible service.

3 years ago

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Billy Kinzer Bluefield, WV

If you ever want a great satellite experience that not what you will get. They have a great selection and packages to choose from. Beware though! They get you in a 2-year contract and give you a great monthly rate only good for one year. The rates go up on the second year.

3 years ago

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Nicole Hendersonville, TN

Very expensive. We only have it for the sports. We would love the option of an internet based provider or an antenna. Due to our location, neither are an option. Directv does have good customer service. Service is just not worth the cost.

3 years ago

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Mendy ,

Directv is the best choice I have ever made . They have best customer service all my questions where answers all the time .

3 years ago