Name: DIRECTV
Rating: 2.5

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qballrail Show Low, AZ

Terrible customer service since AT&T took over. Billing issues, moving issues, CS agents barely speak English and they cannot even complete a service reestablishment! NOT recommended. Run far, far away from them.

5 years ago

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Heather L Wood Florahome, FL

Scam, scam, scam...worst satellite cable provider ever, keep increasing prices and taking away more and more channels for the same or higher price. However field techs are very knowledgeable and friendly

5 years ago

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Rick J Ferguson Lafayette, CO

Expensive for what you get. Bundle of channels don't meet my needs. Lock you into higher packages just to get a few popular channels.

5 years ago

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Thomas York Laurinburg, NC

Never sent the promised reward card of $300 for switching to them. Poor picture which was lost every time it rained. Charged me $200 to cancel. Stole my $299 security deposit. Liars and thieves. Terrible company.

6 years ago

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Julie Richards League City, TX

Hate that after 2 years with Dish, and always paying on time (used auto pay) they wanted a $200 deposit when we moved to a new home.

6 years ago

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Catherine Mcdowra Grand Prairie, TX

GREAT SERVICE, GOOD PEOPLE, EASY TO DO BUSINESS WITH, WOULD TELL FRIEND ABOUT THEM

6 years ago

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Theresa Saline, MI

Good service and the channels I want. When I had a problem it was fixed quickly.

6 years ago

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Sherry Ann Fort Bragg, NC

Prices way too high, paying for channels I don't watch and have to pay much more for the few non-premium channels that I want to watch.

6 years ago

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Mike Danville, CA

Too expensive; don't provide the type of service I really care about without a bunch of other services which I am not interested in and do not use.

6 years ago

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Joyce Oliver Washington, DC

service is excellent; plenty of shows to look at, great variety, something for everybody

6 years ago

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Knudsen Fort Collins, CO

Great customer service and tech support. The picture quality is out of this world.

6 years ago

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Sara Bennett

Because they are part of Att now and they have lost the quality customer service that was so amazing. ATT ruined Directtv

6 years ago

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Loida S Schwenksville, PA

Bad connection in minor weather conditions . In demand half working recording shows and/or tells you that the content is not available. That they're addressing the issue. It' been months and nothing been done.

6 years ago

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Elsbeth Citrus Heights, CA

I Just like all the different channels that I get even though they as all,are too expensive

6 years ago

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deb Charleston, SC

Very good customer service & Satellite has been improving so not losing the tv and internet every time it rains anymore

6 years ago

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Deb Kline Livonia, MI

High cost contract with mystery charges, equiptment CONSTANTLY breaking down, buying entire 'packages' so you can veiw ONE channel and abuse of their employees. We will not be renewing our contract with Directv

6 years ago

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Denise Houston, TX

Packages are too high for valued long term customers. You offer better rates for new folks than tour current clientele.

6 years ago

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Joseph Williamson

poor customer service and support even when you get a real person on the phone the bounce you around saying that that is not their department or tell you they will have someone contact you but never do

6 years ago

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Bonnie Graham

Have been a Direct Tv customer since 1987 and have always enjoyed their service.

6 years ago

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Kimara Pyatt Hemet, CA

Their customer services is great. The are alway polite and helpful when I call with an issue

6 years ago

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Laurie Petersburg, VA

Have had cable companies and other satellite companies and have a good customer service.

6 years ago

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Natasha Salt Lake City, UT

This company has some great stations. I get it for a racing channel that I have only been able to get through them.

6 years ago

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Jody Dawkins Wilmington, NC

The contract dispute with Fox has gone on way too long, missed complete World Series, entire Carolina Panther season will look for bette alternative in 2018. Unacceptable!!

6 years ago

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Gloria Glass

I cringe whenever a larger conglomerate corporation purchase a business to merge product or services. Prices for equipment, on-site technical service are by-products of greed.

7 years ago

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Melanie

Because I would not purchase a tablet through ATT they would not continue my package which I still had 11 months on. They kept hanging up on me. I don't think I should have to purchase anything I won't use.

7 years ago

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mike Tucson, AZ

I renewed with you. Was promised free sunday ticket and you LIED. You record calls and wouldn't pull the recording. Somehow free sunday ticket did not end up my notes although I was assured that they were there

7 years ago

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Jim bitner Yukon, OK

If you want very spotty service, if you do not mind not having service even in light rain, much less severe weather when you really need it, if you want your cost to sky rocket, this is the service for you!!!!!

7 years ago

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lisa

This company is the worse. I can't even get the service that I ordered. I keep getting the run around every time I call and speak to someone. Get charged much higher than I was originally quoted over the phone.

7 years ago

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Adam Vender North Las Vegas, NV

They are awful and have the worst dvrs ever. They have ober 13000 complaints with the BBB and a consumer alert from them about frauding people. The only reason they are still around is because of the nfl package

7 years ago

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Jay Miller

Television delivery is perfect but web access to account and access via DTV app is IMPOSSIBLE since ATT acquisition. They changed user names and passwords and nobody in CS can solve. Even they admit it's been a nightmare.

7 years ago

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Joe Sutton Woodbridge, VA

Been with DirecTV since their inception. LOVE them, even though the price is quite high.

9 years ago

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Dee Jamestown, TN

We have had directv for 10 years. I'm getting tired of the outrageous cost. We are thinking about going back to a tv antenna or checking with another satellite company.

9 years ago

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Jimmy Bessemer, AL

I've had direc tv for a long time had cable before no comparison direct is the best.

9 years ago

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Ron Xenia, OH

Way overpriced for what you get. I have a lower end package and pay over $150 per month with no premium channels like HBO. Remotes are not compatible with all TVs.

9 years ago

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Terry Griffith Longview, TX

A different bill amount every month, and never what they say it is. I need to get cable! The new customers are treated like royalty, while the loyal customers are treated like s**t!

9 years ago

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Roy Estes

My bill went up 27 dollars this month. This is totally unacceptable. I can get high speed internet and netflix for considerably less than my current 129.00 a month.

9 years ago

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Donna Merrillville, IN

best ever packages and pricing I tried the others and always came back to Direct TV

9 years ago

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Carl Panorama City, CA

to many info channels, Joyce Meyer, Wen hair,best vacuum old shows from the 40,50,60 Perry Mason, Rifleman, emergency etc as soon a the penalty goes down I will be out of here.

9 years ago

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Ann Elfstrom Saint Croix Falls, WI

We have the two year contract And they are always raising the rates and since we have the 2 yr contract there is not a darn thing we can do about it. When contract is up will be looking elsewhere.

9 years ago

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Wendell Griffin Raleigh, NC

They continue to raise their prices....I am just before terminating their service...I refuse to pay 90.00 dollars per month to watch TV.......And ...NO TV when a thunderstorm comes-up.......,

9 years ago

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tina Sabattus, ME

they have been good to me and they help me with packages around my range BETTER THEN CABLE

9 years ago

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Mark Middletown, OH

Direct tv offers a good service at a good value. More reliable then cable, better viewing package offers.

10 years ago

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harvey lemay Windham, ME

never had a bad expeniice with customer service they always help me keep my bill cheap ty

10 years ago

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Javier

Promotional packages a devil catch. The 80% of the chanels in the packages are garbage. Yo must to pay for chanels that worth. After promotion period you get the the big bite: a hike

10 years ago

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Tom Okerlund Henderson, NV

We dropped DirecTV when their prices more than doubled in one year. I turned in the equipment as directed and was wisely advised by UPS to keep the copy of the returned items as DirecTV had a reputation of claiming no receipt. Thank heaven I did as DirecTV threatened us with bills for nearly one year after the equipment was returned.

3 years ago

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Gary Griffith Abilene, TX

Directv mini Genie system is horrible. The equipment constantly goes out and has to be replaced. Their two-year contract is held over your head while their services are spotty at best. Once you get a year into your two-year contract the price goes up dramatically.

3 years ago

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Venonia Austin, TX

I think that the price is extremely high for the channels and services we are getting. We only have the 2nd lowest package and no extra's and my bill is over 100.00 per month.

3 years ago

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Fred Van Liew Carrollton, TX

We have tried cable and satellite. No question DirectTV has provided the most reliable service, even over cable.

3 years ago

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Spencer Cottle Orem, UT

It all depends on which agent you get. Some are helpful while others not so much. Nowadays it's difficult to renew with how many online streaming options there are.

3 years ago

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Arthur Salazar Houston, TX

Very good service, set up very easy and billing was very decent. Only downfall is disconnection, took almost 2 hours to disconnect service.

3 years ago