Name: DIRECTV
Rating: 2.8

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Greg Chappuis Rochester, MN

They hooked you up for 2 years contract without let you known. In the middle of the contract they raised price , it is a one way contract. When we called to cancel the service, we have to pay more than $300 termination fee . Don’t let this company to rip you off!!!

3 years ago

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Rick Froid Park Ridge, IL

Great Picture and selection of channels for the money. Hopefully you don’t have a big storm and lose your show. That’s the only downfall.

3 years ago

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RLuff Tucson, AZ

They have more channels than you can possibly watch. DO NOT use a debt card on your account. If you fail to pay they will charge for the equipment and term in a one-time charge to your account. It could hit with hundreds of dollars coming out of your bank account at once. They are owned by AT&T and their customer service is just as bad.

3 years ago

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Terry Foster Arkansas City, KS

Just called to cancel direct tv for my brother because he passed away.The lady on the phone tried to sell me direct tv while on the phone for an hour.If this is how they train their people it sucks. I could tell she was reading off of a script.Will never use this company

3 years ago

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Rob Grow Richmond, VA

I truly wish I could leave zero Stars I've never been so disappointed I might as well go on over to Hulu or Netflix save myself some money and actually have something to watch the movie is on here 30 years old and all the good TV shows are on paid channels.

3 years ago

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Ashley Nicole Jacksonville, FL

This cable service has been reliable for over ten years for me. I'm able to access my recorded shows from almost any location with wifi.

4 years ago

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Brian Salter San Antonio, TX

I have been trying to get a technician to my house for 4 days now and I have to wait to more now to get repair service. I am fed up with direct tv. I am counseling my service I have had enough of att crap. I even swapped my phones over from Verizon. I am truly disappointed with these people

4 years ago

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Cheyenne Stewart Knoxville, TN

Directv is the best TV satellite service. I highly recommend. Their customer service is excellent.

4 years ago

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CoasterRider Show Low, AZ

I have been a customer of Directv for many years and have found them to have reliable service and great customer service.

4 years ago

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Kim Hutchinson, KS

Rep promised me $50 off monthly for being a loyal customer. Got my bill. No $50 off. Called and was told the rep had lied to me. There were no promos going on. Was told several times that agent lied to me. Will be switching carriers. Liars! Liars! Liars!

4 years ago

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Barry Taylor Las Vegas, NV

Directv is the most dysfunctional company to do business with! Instead of improving they get worse month by month, especially their "Phone Technical Support" and their Customer Service.

5 years ago

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Alex Danielson Riverton, UT

Directv is great because you can get all the channels you need plus lots of options for recording, even though I never used that option much!

5 years ago

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Edward Young Midland, GA

Their customer service wait time and ability to resolve my simple request to handle my physical move was so negative, I terminated their service after being a customer for over 15 years paying on average $240/month for their tv services.

5 years ago

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Brittany Fuller Girard, PA

This company stole from me. They charged my card for over 500 dollars without my permission. The last bill I got from them was around 100 dollars. This is horrible that a big company like this stole from me. Especially in my time of need when our country is in a depression and not working full time. This is illegal.

5 years ago

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KHALED A ELSAYED Maumee, OH

After an hour and a half of phone conversation with multiple representatives/ bullies, I was informed that paying for a month in advance (even I do not have service) is in their policy and no one can change that and I have to pay. STAY AWAY FROM NOT SO DIRECTV.

5 years ago

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Toni Tucson, AZ

They do not prorate you for when you want to discontinue services. They stole from me. They make it ridiculously difficult to cancel services, had me on the phone an hour and a half only to connect me with a super rude manager who could do nothing to help. I've been customer for over 15 years and this is how they treat me.

5 years ago

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christina Canal Fulton, OH

crappy customer service and awful plans! I was given False information when signing up for Direct TV and called IMMEDIATELY to cancel and was promised NO FEES.... Well not to my surprise.... Misled again! Will also be cancelling my cell service over this!

6 years ago

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Linda Anderson Forest, MS

You right about price hikes not only did they charge me 38.00 after promotion period they just charge me another 38.00 called about it said they didn't charge me enough the first time they made a mistake can't wait until this 12month is up worse decision ever getting Direct Tv

6 years ago

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Doug Oliver Oviedo, FL

IN the beginning of the 2 year agreement is a 161.56 first bill the last bill on the twenty 24 mth agreement as 194.76 after the agreement if i continue to stay we are billed at 263.44 . So after 2 years they prefer you to go elsewhere for service. That is clear in our case. Major disappointment.

6 years ago

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Susan Ames, IA

I will never do business with them again. Inept and hard to understand customer service. Disconnection was a nightmare. They didn't get it right the first time, I had to make multiple lengthy calls and their final billing ate up a refund they told me to expect. I feel cheated.

6 years ago

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yyzsfo Greenbrae, CA

I switched from Comcast to DIRECTV when cable seemed too expensive and simultaneously switched to AT&T internet. Both services were deficient, and the coordination between DIRECTV & AT&T billing was terrible. I ended up canceling both and being hassled & charged for cancellation fees. Will never deal with either again.

6 years ago

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Cindi Boise, ID

Since AT&T has bought them they no longer pro rate your added or removed services. Their quality of satellite signal gas decreased with choppy reception from tome to time. Their menu is hard to read with crappy font and customer service is horrible and prices have been raised!

6 years ago

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mike Roaring Spring, PA

after a few years with direct tv i am switching back to my cable tv,in heavy rain you get no service,in the winter you have to go outside to take the snow off the dish for it to work and the last straw they just dropped CBS and my local station

6 years ago

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Chris Fayetteville, AR

Ordered as a new customer. Horrible customer service from the beginning. No 4k recievers available. Tried to switch us to ATT uverse instead. 1.5 hr wait time on phone to change an appointment. They signed me up for a program I told them I did not want. What a night mare. 0 stars.

6 years ago

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Kristina Aurora, CO

Horrible, we have been with direct tv for 5 years, we decided to cancel our service, when cancels they allowed me to cancel on may 14th even though in middle of billing cycle so I am being charged 174.00 for 7 days of service, which was never told of being charged.

6 years ago

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Aaron Baldwin Las Vegas, NV

Customer service and cable service is the worst. Never coming back. Customer service never helps just makes things worse. Don’t make the same mistake. I think it got worse when Att took over. Paid for a sports channel and they block it out when the team I want to watch comes on. Who does that? Waste of money!!!

6 years ago

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JR Harlingen, TX

Absolutely terrible service. Always has problems. Loses sound about every 2 minutes. Seems to repeat the dialogue of show. Freezes a lot. Goes to black screen. Very annoying. Apparently quality is not all what they strive for. It's all about quantity, not quality. Unfortunately.

6 years ago

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jamie drake Whittier, CA

Horrible service and to wait 3 HRS on the phone to try and get to the correct person is outrageous!! I have genie's in 8 rooms and continue to have problems where NONE of the work and it takes 3 days to get a GD tech out! Each time its a different excuse , update software issue, glitch in system etc. Since AT & T have merged it's even worse!

6 years ago

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melissa salas Granbury, TX

Never got what i was told with promotion (53/month service +300 visa card) my bill was always much higher. Customer service was not helpful most times. I had to call 7 out of 12 months to fix my bill to what the promotion said I was suppose to have. Very stressful so i canceled early and still got billed a high final bill. Very disappointed.

6 years ago

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Betsey Queen Creek, AZ

After 25 years we are looking for new provider. Prices keep going up and customer service and product quality keeps declining. We called because or $92 bill jumped to $142. We were told just for basic de would be paying $82. Time to look elsewhere.

6 years ago

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Jonathan Lopez Murrieta, CA

Terrible their technician that was contracted out didn’t even attempt to try them they rewrite my subscription and say I have to pay 199.99 when the day before I didn’t have to pay nothing worst experience never again will I sign up with direct tv waste of my time

7 years ago

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Rick Eddy Raceland, LA

I love the product & the services (mainly, that I rarely need any service help). My only real complaint is that they are a bit pricey.

7 years ago

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Fairly satisfied customer Lady Lake, FL

Good selection-wordage on screen difficult to read; navigating through various functions tedious Chatline "helpers" BAD!

7 years ago

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Philip Smith Hendersonville, TN

I was a great customer for 2 years and was never late. At the end of 2 years they raised my rates by more than 50%. When I called them after 75 minutes on the phone they only offered $20 less than the $53 increase. I told them to cut off my service. I WILL NEVER BE BACK

7 years ago

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Marybunny

Great service. Quality HD pictures. Supreme variety of movie, sports or news channels. Great customer service.

7 years ago

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Brian McNamara Gilbert, AZ

I like that when you call in, you can speak to someone quickly. I also like that I don't have to be a new customer to get current promotions.

7 years ago

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Judy Long Keene, TX

Best for the money. Great customer service. Never a problem. Only great programs and great customer service.

7 years ago

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Eric Takayama Perris, CA

Sales tactics. They called and said they were giving movie channels free for two weeks because I was a valued customer and hung up. A couple of weeks later, my bill went up. I never even asked or had the opportunity to decline the movie channels, they just called and said they were giving them to me.

7 years ago

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Marie Winston, OR

I can record more than two programs at the same time and they are very responsive in resolving problems

7 years ago

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Carole Rothberg Las Vegas, NV

Remote problems. They are always cooperative when I call. So I rate equipment as average but customer service as excellent.

7 years ago

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Janise Wood

I was a customer for 11 years. Recently moved to another state. After 10 months i could longer afford the expense. I payed my bill in full and had to cancell. They sent me $500 cancellation fee and i didnt pay it. It went to collections and is on my credit report. I think they should wave the fee.

7 years ago

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James Morgan

the company itself is not bad but the programs on them are old. All they seem to show is re-runs and cast off shows from the networks.

7 years ago

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Fred Soule Indian Trail, NC

Both subscriptions we have encountered billing errors at the beginning making it appear they used deceptive advertising to bring us on

7 years ago

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Jon Healy Yorkville, IL

Good price. Good perks fast services billing easy to understand. So far dependable but it am a new customers and have not had to renew.

7 years ago

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Peter Harrison New Albany, OH

When I moved and tried to cancel, they came in with a great deal. I told them what I like to watch, but the deal did not have any of channels I wanted. So i had to upgrade to a hugher package, and my deal went away. I thought they were very misleading. SO not a good value either.

7 years ago

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Gerald G Andrews Sr Beaumont, CA

Excellent service, programming, excellent customer service if you have a request or problem and the online site.

7 years ago

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Daryl Wendell

Before Directv was purchased by ATT, they had much better customer service and they didn't seem to jack up their pricing as often. Now the customer service is terrible and they seem to change my pricing several times a year.

7 years ago

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Thelma Willett Louisville, KY

DirecT offers the best programming that I love and their customer service is one of the best in the industry.

7 years ago

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Dorothy Christian Lawton, OK

Not even one star do they deserve. This is a greedy lying company. Worse than any politician promises the world delivers NOTHING. Sure I have lots of channels commercial hour long infomercials that’s it and then plenty of others you can pay for!!! You can not get anything fixed unless you pay out your a##.

7 years ago

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michael Terrell, TX

Best is they lie, the worst is they lie, Att has become a company i feel is giving customer service from a prison as the agents seem to me to go all out to lie, mislead i have contacted NBC who said they have many calls of this type about directv. It got so bad I had to involve NBC

7 years ago