Name: DIRECTV
Rating: 2.5

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Sara Smith Riverton, UT

Had a good experience just didn't like the equipment attached to the house and where it was placed made it difficult to work when it snowed as it was covered.

4 years ago

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Ed Clark Mesa, AZ

I used DIRECTV for a short period of time. I was not happy with the cost for the package that I desired. I had no problem with the service. I just found them to be expensive.

5 years ago

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Becky Livingston, TX

Overall we are satisfied with DirectTV. The only downside is they are not travel friendly for full-time RV travelers. I do get tired of paying for all the sales and reality TV channels.

5 years ago

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Ad Pleasant Grove, UT

Poor reception has always been an issue with DirecTV. Recently the box in the bedroom and living room were synced so you couldn't watch separate channels in each room. During snow storms we always had an issue with bad reception and having to go outside to scrape off.

5 years ago

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Mazi Marcel Womack Cedar City, UT

I love DirectTV! They have great customer service and great shows to choose from and their services are super easy to use! Every time I have used them they have been great!

5 years ago

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Paige Baldwin Wellsville, UT

We have used DirectTV for awhile now and actually getting ready to cancel our services. Their customer service is very poor, their channel packages are terrible and they are pricey for what you get. There are so many garbage channels.

5 years ago

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Breanne Stanko Logan, UT

DirecTv worked pretty good for my family. The only thing was there were a ton of Channels we didn’t have. We also had lots of problems with it actually working and the picture being good.

5 years ago

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Angela Wellsville, UT

I honestly hate DirectTV. Ever since they were purchased by AT&T there policies and procedures for customer service are the absolute WORST! And they weren’t great to begin with. If there was any other reasonable way to have access to ESPN where we live I would absolutely refuse their services. It makes me nuts that I give this company a ridiculous amount of money every month for garbage programming and terrible customer service.

5 years ago

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Nicole LeBaron Provo, UT

Directv is awesome! I love that I can see what is playing before I flip through channels and that they have lots of tv shows and movies to choose from.

5 years ago

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Rylie Crandall Draper, UT

My family and I have always used Directv because of all the shows that are included. All of our favorites are included. Sometimes it has been difficult to contact staff for help when Directv has problems

5 years ago

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BLF Pleasant Grove, UT

We had Directv several years ago but then the price went up after our trial period. I didn't like that it was sometimes a little unreliable when the weather was not very good.

5 years ago

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Preston KFowler Pleasant Grove, UT

DirectTV has a lot more channels to choose from then your regular dish network, I love all of the different types of shows that I can watch and experience due to them having so many channels

5 years ago

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Brody B Orem, UT

Over priced with quite a few outages. During the time we had DirecTV it seemed like the reception was bad or completely out an unusually high number of times. Their customer service is good but I don't have much good to say about the product.

5 years ago

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Noriko Johnson Pleasant Grove, UT

We signed up at Costco to switch to Direct TV. They offered good deal. I had to call few times because we had a problem with our box and couldn’t see TV which was inconvenient. But they helped me over the phone to fix it. They also gave me a discount when our contact ended so we stayed with them.

5 years ago

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Tim Berrett American Fork, UT

The DirecTV service worked well for us for several years and we liked the up-time and consistency of the service. We eventually cancelled the service because of cost. Like many other companies, DirecTV will increase your rates the longer you are a customer which is the opposite of what one would think they should do for loyal customers. If you call the cancel service, they will offer you the rate of brand new customers, but that got old... year after year.

5 years ago

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Jason Brown Lehi, UT

My wife and I were DirecTV customers for nearly 12 years. The customer service was great. The reason we stopped is that they kept increasing their prices. We decided to cut the cord and save money.

5 years ago

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Mauri Brewer Lehi, UT

We had direct tv but decided to switch after we found a less expensive plan with another company. I wish at the time the was an option that had a DVR included. They may now.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

We have been with DirectTV for 13 years. We've never switched even though the service/reception is spotty at times and the receiver boxes seem to not function well. The channels we want are offered on their basic plan and I'm able to get a decent deal which is why we stay.

5 years ago

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Kymberlee Yack Orem, UT

my family LOVES the endless range of channels that we have to choose from! if I know i’m going to miss something, I love that I can record it and watch it later!

5 years ago

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Brandy Pleasant Grove, UT

We loved direct TV and had them for quite a few years, but after they took Channel 5 off (which had KSL and a lot of our favorite shows) we sadly canceled. Besides that they were great

6 years ago

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Kerrie Gilbert, AZ

When we moved, DirecTV promised that we could maintain our current rate for 24 months. The bill literally doubled. They said that they had no record of the communication and refused to honor it. Further, they stated that it was $150 to move. We were charged $200. The previous statement was argued again. Further, they continue to charge us an additonal $7/month for a box that we are not even using. We don't have that many TVs in our home. Finally, we were told again and again that they will do absolutely nothing to work with us. We may pay the $770 cancellation fee and find another provider. This is the WORST company. DO NOT CHOOSE THEM.

6 years ago

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Tammy Brady Gilbert, AZ

Have had DirecTv for twelve years now. Service has been great along with reception and channel options. Without promotions though, the price is a little steep especially with online streaming options available now.

6 years ago

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VALREE SMITH Pleasant Grove, UT

I think the price you pay for the product is outrageous. The first year is reasonable then it goes up astronomically! However, all their competitors do the same thing so I guess they can get away with it I do like their recording and other features.

6 years ago

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Haley Evers Lehi, UT

I have directtv and it works really well. You don’t need WiFi and it’s so fast and easy. It makes you want to do stuff on the tv at all times. It’s honestly great!

6 years ago

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Nancy Wildwood, FL

Turn on TV yesterday to find no picture, no connection. Went through all the steps; reset button, turn TV off, follow directions on screen. Called customer service , went through all steps again....6 times. They state card expired (had for 5 years) Now they have to send a new card to us, will take 2-3 days. This is the biggest football weekend, paid for the Sunday Ticket too. All they can say is sorry for the inconvenience and we will send card out to replace the inactive one. In the meantime you are "sorry out of luck" for any other help. They will not send out a DTV installer to get it going....but they have the nerve to ask if you want to upgrade your equipment and package....really?! Infuriating. Now it will be at least 3 days without TV..... Connection is very iffy at best, keeps freezing or reconnecting when working.

6 years ago

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Joy Henry Pleasant Grove, UT

Direct TV has been in our home for many years. We have switched back and forth some because the price goes up so much after you are a customer for awhile. It would be nice if it was more consistent in price and more affordable and you didn't have to call every year to find a better price. Their customer service reps are usually very helpful.

6 years ago

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Tualagi Saint George, UT

i took work off early to be home to meet the tech at our scheduled appointment. i waited for an hour and then called DirectTv. they said they don't see that i have an appointment scheduled. i explained to her i did and i have my confirmation info infront of me. she apologized and i got me scheduled, but the Tech couldn't come back out until the next week. this time the tech came a few hours earlier than our scheduled time and i couldn't leave work. i just decided it was too much of a hassle i did NOT want to deal with DirectTv anymore. the second time i called to complain the gentleman did not care that i have to work and can't leave work because they did not keep there scheduled appointment time TWICE!

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We are a current user of Direct TV and are pleased with their services. They do hike up their rates occasionally but when we call in remind them we are long time users they drop the price down for us again.

6 years ago

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jordan cummins Gilbert, AZ

Had them forever, and have them now. Good channels and like the packages and deals they offer sometimes. Sometimes it can be hard to cancel some of the packages if i don't want to continue though which can get annoying.

6 years ago

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Hannah Cummins Gilbert, AZ

Direct TV is the best cable service I have used, the recording feature is my favorite part. I do wish they had more packaging options for a more affordable price because there are hundreds of channels we don't need but have to pay for in order to get certain sports channels. Customer Service also needs to step up their game.

6 years ago

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Tom Walker Georgetown, KY

In a Sam's store I was at a weak moment, as I did not like my current TV provider so I signed up. I explained what I currently had, TV's, receivers etc and that I wanted that level matched, they said no problem. When they installed the system only half of the receivers were included and the installation was really bad. The crew left wire hanging down in the basement and did not care how they ran the cables. I had to fight with Directv to get my money back and the installer waited a month to come get his dish.

6 years ago

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Brayden D. Gilbert, AZ

DirecTV is great! I have it and all of my neighbors have it and it has never let any of us down and we have all enjoyed so many of our favorite TV shows and movies.

6 years ago

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Israel Fox

I have had direct tv for so long but am seriously thinking about dropping them. Now two channels that show NFL games are blanked out because of negotiation's . Going to look into my options. Not happy

11 months ago

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Ilene Metrick

When we first moved to PA we had direct TV. After our contract was up they raised the bill so high. The increase was ridiculous. It was also a nuisance having the antenna on our roof. Whenevet it snowed we got no reception and couldn't watch TV. It was ridiculous.

1 year ago Edited November 1, 2023

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Stephanie Faenza Phoenix, AZ

Overall I had a lot of channels to surf through, but the price keeps increasing where I’m not sure it is worth it to keep it for how little we use the tv.

1 year ago

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Barbara Mckoy Fayetteville, NC

I paid for my equipment now I am trying to send it back so I can get a refund and now they telling me that they can't find my account number so I can send it back took my money now this company can't answer questions what a ripe off

1 year ago

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Lisiunia Lake Havasu City, AZ

Right now not one but TWO major network channels are not available because ATT is too cheap to pay for access for DirectTV subscribers. Unbelievably greedy. I had them and then suddenly all programs are gone with a screen explaining that they are trying to negotiate. One has been out for a year, the other will likely be the same.

1 year ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

We have Direct TV in our vacation home in Mexico, we absolutely love the quality of the service and cost is fair

1 year ago

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Carlos Agosto

Is nice platform but expensive I don’t recommend because when I have I s ask for just match the same program have the competition and he said sorry but he don’t able too do that and I change of company !!!

1 year ago

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Michele Dezuzio St Louis, MO

I have been a customer of them for over 20 years. I appreciate the amount of channels available. I think they could improve on the satellite going out during bad weather.

1 year ago

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Tom Trent Olympia, WA

Complete garbage service , I canceled my service and that day they shut it off immediately even though I just paid for the next month few days before and still had time left on my subscription from the previous payment as well.

1 year ago

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Denise Bowman Minneapolis, MN

DirecTV doesn't let you cancel their expensive service until the last day of the billing cycle, even though we called 3 weeks before the end of the cycle. They want to get that last bit of cash out of you.....never again! Going to stream from now on...

1 year ago

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Dana Broussard Youngsville, LA

I am a working parent. I don’t watch much. Just local channels. When I miss an episode that I didn’t record and can’t fast forward. I pay 234.00 per month. Including internet. No ok. About to drop Luke a hot potato

1 year ago

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Codie Richardson IL

I pay the contract for the package, so I expect to get the channels I pay for. So if cbs and direct TV are in a dispute over certain channels and they take that channel out than I should not be paying them. Most of my shows are aired on that channel and I dont get to watch it. So why am I paying for something I don't get to use.

1 year ago

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WAYNE BROWN Florence, SC

Stay away from Direct T.V They are crooks and will tell you anything too get you too sign up..They lock you into a 2 year contract and bury it in all the paperwork..Just not a good company too deal with...STAY AWAY FAR AWAY!!!!

1 year ago

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Adam Livingston Churubusco, IN

Directv was going to send me a $100 prepaid card. Waited 45 days and did not receive it. Called and they said it would be another 45 -60 days. Called 3 months later and they told me that they did not send it and it is over 120days so it is voided and they would not resubmit it....stole my $100. I cancelled my service after 20+ years. Beware

2 years ago

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Samantha Rivera Colorado Springs, CO

Service did not work for over a week till we recieved a new box which took over 3 hrs to set up. Costumer service has you waiting on hold for hours! will NOT renew my contact

2 years ago

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PISSED OFF CUSTOMER Covington, VA

Well, there service is good as far as reception. But they are WAY TOO EXPENSIVE for the re-runs and with the way the economy is you would think that they would help their customers out!

2 years ago

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Jared Rutland, VT

Good luck getting a technician if you live in Vermont, New Hampshire and Maine Vermont currently has 0 directv techs. All the tech have left or off the contract company installing directv. Due to massive pay cuts and failing peace rate structure and unpaid drive time. Please look for different provider.

2 years ago

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Teresa Taylor FL

Just signed up with Directv. Installer with great very quick. Hope our reception with be better with this company!

2 years ago