DIRECTV
7.0
Overall Score
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peggy cherry Fayetteville, NC
My experience with Directv was not good. The tech they sent out to install was not professional at all. He arrived late and was a little hung over, which I did not discover until after he was done. The service never worked correctly so they had to deactivate after 3 days.
11 months ago
Jeri Bryant
I left directv because of the issue they didnt work well in apartments. I had to put it on a cement pole on my balcany. if the weather was bad I would miss all my shows. I would say with moving they where great at helping get things going for my home but still had to leave them due I was unable to view my favorit shows.
1 year ago
Mario Miami, FL
Absolutely horrible and unethical. Added premiere maintenance on my account even though I refused it. There tech take forever to get any information or to do anything on the phone. They cancel appointments without notifying me and use the worst subcontractors (Mastec) to do the installation. I had one guy walk away from an install because he was not comfortable that roofers were working 25 ft away from him. I called to complain, but the local manager was more interested in defending his technician with bogus policies that he could not produce when asked, rather than trying to resolve my problem. Then another guy came today, started the job and then he said he had to get a multimeter and he would return in 15-20 minutes. He then called me 1 hour later to tell me he decided to progress on other jobs first rather than finish my job and he would be back in 1.5 hours. I am glad he worried about what was convenient for him rather than the customer. Unbelievably badly run business!
1 year ago
BT Floyds Knobs, IN
Installation of the actual dish was incorrect from the start. Direct TV blamed it on 3rd party and never fully fixed it. Service very susceptible to weather conditions, even if the weather is 800 miles away you could experience multiple and lengthy down time. Monthly price rose 50% after 1st year. Price rose again 4 months later another 50%. I was told my early termination fees would be $20 per month for each month remaining on contract. When I called to terminate I had 5 months remaining per direct TV but they counted it as 6 and charged me $120+tax. I counted off the 5 months to them individually and they agreed but they said the 5 months added up to 6 so.... apparently they can't even do elementary math. Borderline criminal in my opinion but I paid the extra $20 just to be done with them. Wow.
1 year ago
Nesa R Marseilles, IL
We were valued customers for 20 years. They keep raising the price and taking away the channels we love and giving us junk channels. They negotiated with my husband and did some promotion scheme to keep us in our 100.00 range. We started out with them at 50.00. Every year it has went up and our channels we like are gone. When it climbed all the way up to 100.00 my husband told them he is not paying anymore than that. They worked with him and said they had a premotion deal. So they gave us that and kept it at the 100.00 range and gave my husband his sports and took away all the channels I watch. Wow! 100.00 for junk channels. I don’t have nothing to watch but one channel. I watch my Internet TV. Much better and it’s free. Anyway the end of the year came on that stupid premotion and now they want 40.00 more! What? That is ridiculous on that price. There is over kill on commercials and out of those channels we get, only about 8 are any good. Those channels are my husbands and one is mine. My husband asked them to negotiate with him. He is not paying no more than 100.00 for TV. No they wouldn’t. We are senior citizens with a fixed income and been valued customers for twenty years with them. They said they have no promotions going on. Well $40.00 is a lot to up the price on. They are getting very greedy. Every year they up the price and take channels away. They don’t care about their older customers. My husband told them to just get their stuff out. We are not paying that price increase for junk channels and the over kill of commercials. They didn’t care. In fact our bill is paid up till July 29 and it was July11 and at midnight July 12 2023 they shut us off. Really? We are paid up till July 29th in my book! Well my husband packed their junk up right away and had it sent back to them and got rid of their satellite dish to the trash just like they treated us like trash. We don’t want them to dirty our door step again. They are greedy and don’t value their good paying customers. That greed will be their downfall. Move over because there is many other options for people. We were stupid for staying with them this long.
1 year ago
Takeshia Johnson Fayetteville, NC
You start out with a great deal but then you start to lose the channels you pay for. Please don’t let it rain and you are in the middle of a favorite show, you may as well hang it up. The first year price makes you think it is work it, but year two you are stuck in the contract. You are stuck in the contract and with less channels. It was worth it for me to pay the early disconnect
1 year ago
Sara Sun City, CA
I had Direct TV for over 25 years and it was great back in the day. They have really changed and not for the better. You would think when a customer has been loyal to them for over 25 years they would be more customer service oriented. Apparently they no longer care about that. I canceled my service because they just don’t care anymore. They are unhelpful, and rude. I sat on hold for over one hour just to speak with a person named Josh in the retention department. He spoke over me, was extremely rude and acted like he was not at all interested in anything I had to say. I was very surprised by his attitude and he didn’t care how long I was with them and that I had been a loyal customer. He was unwilling to help with my problem and when I asked. For a manger he told me he was the manager. I doubt that they would put someone like him in the retention department let alone a man’s position. Needless to say I am. I longer a customer and would never use their service again. I recommend using another service.
1 year ago
Trent Combs
Unreliable signal, often poor quality picture, freezes for several seconds. Expensive compared to cable, but no cable where I live. And the world's worst customer service. I went back and forth between DISH and DIRECTV for eight years, both were very expensive once the promo period expired. Now I use T Mobile 5G internet and strean everything - at about 80% savings and far better service.
I left DIRECTV a couple months ago, and had a <$4 credit balance. I called today to get that refunded, and the call took 28 minutes!!!! And they are sending me a prepaid MasterCard....... NEVER AGAIN WITH DIRECTV OR AT&T.
1 year ago
Nancy Jackson Baltimore, MD
DIRECTV is garbage. i called on Sunday about my service getting fixed due to having roof repairs, and the Tech representative scheduled an appointment for a technician to come out to my home on Tuesday 25, between the hours of 8am - 12pm. I received several messages to this appointment confirming. I took off work to be home with the tech . I hit the link under ATT app to get an ETA for the Tech and notice my appt is scheduled now for 4/28. i have no service , can't even stream content like i was doing at first. I called the phone for the tech support and receive no assist from one rep and she xfered me to tech support . Spoke to a rep Amy who says a supervisor was not available, it was take up to 3 hours for one. She proceed to schedule the appt a day earlier and still refused to xfer me to a supervisor . I can't get rid of them because i will punish for cancelling service and i have no tv service .. AT&T/Directv is garbage and is so unfair how they hold customers hostage.
Amy
1 year ago
Aleshia Little Alachua, FL
I waited all day for them to come and install
my 5 tvs the guy did a look and go he didn’t get out to ring my door bell he jus kept going when I called to report him they gave me
A hard time my phone doesn’t get good
Service in my house the smart thing to do would to get out out the truck and ring the door bell this mf looked and kept driving no one apologized no one tried to help me
They can keep their cable tv I’ll go somewhere where I’m appreciate and wanted their customer service support center is really really not helpful!!!! And then to think I was gonna miss work two days in row to wait for them is straight crazy I have bills and kids!!!!I shared the video on my Facebook account everyone is disappointed!!!!
1 year ago
Bjhenn Veloso
I have spectrum cable for many years.
My cellular service is AT&T. First of all don’t get sucked in thinking AT&T give you cheaper deals that others. For the first 6 months it was cheaper but the turmoil starts after that because the rates goes up again. These companies doesn’t really care much about consumers all they care about is dollars signs and we consumers are just stupid enough to think.
Now I’m back to paying 122 a month.
Which doesn’t make sense. Back to the same boat that was about to sink and I jump right in.
This I tell you fellow consumers don’t get direct tv when you hear it’s cheaper because it not.
And don’t get sucked in to salespeople it’s better because it’s not.
1 year ago
Consumer Aurora, CO
If I knew how bad the company was, I would never have used them.
The customer service is pathetic, it took 7 telephone calls (after getting disconnected from one department to the next) and 6 hours to cancel the service. Customer service reps are horrible, the low levels are ok, but the supervisors and managermnet are rude, liars, and basically hate anyone who would dare cancel their service - they make it as hard as possible! When service was ceased, it took another 6 hours and multiple calls (all with the same issues as the first go-round) to request the information to return their equipment - we will see if they actually send it.
The quality of their product falls short of their claims, the reception you get literally depends on the weather: cloudy - crappy reception, rain - no reception, snow - no reception, and solar radiation can disrupt service for days. For the price they charge, definitely not worth it with other superior options today for 1/3 to 1/2 the cost with better products. If you have a problem, plan on spending an entire day just to notify them and hopefully have service resolution.
1 year ago
Susan Bowes Aberdeen, WA
i liked them but as a sattleite provider when the weather got bad the signal cut out they were pretty pricey also but a good value and great custmer service
1 year ago Edited December 16, 2022
Who Knows Baltimore, MD
DirectTV is a decent satellite cable company. I was with them for a long time before switching due to their increased pricing. The reliability of the service is okay but not the best.
2 years ago
MdNasim Al Sajjad Gaithersburg, MD
They are scammer. I was given a 90 dollar per month package for both tv and internet at 2016 by a salesman. I took the deal. After 1st month they have sent me bills 90 for internet and 90 for tv. I called the customer care, they said they will adjust from the next month. Next month again 2 bills came and some extra added bills. I called customer care, after talking with 3 of them, I didn't get any help. They denied my tv and internet deal. They have sent internet from frontier and now they said they never heard of the company. Then I found I was scammed by directTV. I told them to cancel my account. Now the funny story, they were asking 300 for early termination. I didn't pay. So they put early termination fee and their equipment charges on my credit report. My credit went down. Also frontier put early termination fee and their equipment fee to my credit report. After 4 years I was forced to pay those to build my credit. Be aware of those directTV scammer. Be aware
2 years ago
Billy Bishop Sarasota, FL
Ordered the free week deal. Cancelled my subscription “2 Days” before my deadline was up. Have screenshots to prove it. I never trusted DirectTv after what some family and friends have said. That’s why I just went with the free deal, for starters. So, I get a message from my bank saying, “my bank account went into the negative”, my phone just got turned off and my bank account, over-drafted. What happened…..DirectTV took my money out, without my permission and even though I cancelled. Ok, so, that’s not the fun part. I get in touch with them online and they say that I never cancelled. Even though I have the screen shots?? Why? No at DirectTv knows. I even tried to send them the screenshots of me cancelling, but they don’t care. So, now, they say, “They can’t cancel me online and I have to call an agent.” Even though I just explained to them, my phone got turned off. They were very rude and misleading at the least. D.O.N.T do business with DirectTv. They screwed my money, day, and need to find an online streaming service!! They are thieves!! YOU HAVE BEEN WARNED!!
2 years ago
Laura Brunetto
I give 1 star to direct TV, if I could give zero, I would. They keep raising the prices every couple of months and they are losing shows to the paid such as paramount plus, disney us, why raise your prices when we have lost at least 15 shows. Customer service or lack of is a other big issue. They hire people who can't answer basic questions about their available plans. Time to hit the road and leave direct. I'm not the only one leaving. 400,000 customers have already left people save your money and go to another company. We have been unhappy with direct tv gor years. No one wants to pay $150 a MONTH just to watch tv. That is just crazy!! The dish offers free equipment and direct tv wants to charge you for the same equipment for 20 plus years, even though it's paid off. Direct tv isn't thinking of their customer and they could care less about their customer. Direct tv better start caring or they will lose another 400,000 customers. I have quit caring about them and we are moving on, just like my brother did. and other family members , my next door neighbor did and many others. If direct tv cared about their customer, they could offer the equipment at a reduced rate or even free after so many years, the dish doesn't charge for their box,but direct tv is greedy!. I hate greedy companies so when my husband gets home tonight, it's bye bye direct tv. People need to know how greedy direct tv is. They don't give crap about their customers!! Our experience with direct tv has been a nightmare. The first 10 years, our service was crappy despite sending out one after another technician, despite sending out several different supervisors, etc. We put up with interrupted service for 10 plus years and now with the high prices, we are leaving a company that don't care.
2 years ago
Hoppy Waterville, ME
when i first signed up for directtv they were terrific to deal with however over the past 5-6 years they have turned into a typical large business who puts profits over customer service. I've made several calls to discuss their ever increasing bills, have cut the plan and eliminated TV from several rooms and the bill continues to grow. Calls offer no satisfaction. local tv that neighbors further away from the studio get the channel however at our home, which is closer to the studio don't. when questioned, the response is it's based on zip codes. Well if i'm closer to the studio and the other home is FURTHER away from the studio how can this not be LOCAL tv for us and it is for the other??? When calling to review other problems 'we are sorry for the inconvenience' is all you get but no steps are taken to address the problem or 'gasp' offer a credit for the days w/o service! Paying for a product but not being able to access??? Horrible...simply horrible. It's my hope that streaming community continues to grow and I didnt think i would ever say this but we didn't have this much difficulty with the local cable provider.... will be making a decision in the morning but be forewarned, read the reviews and choose wisely! AT&T / Direct TV is awful!
2 years ago
Bob from Willoughby Ohio Mentor, OH
Beware Direct TV charges you for services even after you cancel. My bill increased from 50.96 to 125.18 per month (because a promotion expired). I immediately called and canceled the service when I saw that bill. However, Direct TV said they could not prorate their next month’s charges based on when I canceled. As such they billed me for another full month at the high 125.18 rate even though I had canceled the service. This shows Direct TV has a business model of cheating its customers. Beware of promotions for when they come off they will make sure they get as much money from you as possible even if it means charging you for weeks after you cancel their service. Terrible company will never use again. Going to Sling TV
2 years ago
Warren Bakker Oak Park, IL
1. I received the email indicating that equipment had not been returned when in fact, it had been returned. I have email proof and tracking proof.
2. Once I found the correct tracking number (which was on a receipt that had the AT&T logo on it) the agent who I was talking to did not know what the tracking number meant. She called in her supervisor who also did not know what the tracking number meant. (because it had a letter in it)
3. Once I figured out what the tracking number meant (a google search) and sent that information to AT&T they finally realized that the equipment had been returned.
When I asked why I got the email , I was told that everyone who cancels directv gets the email. Part of the email that I received:
Unfortunately, we either did not receive your DIRECTV STREAM device(s) within the 14-day cancellation period or the device(s) you returned is damaged. In accordance with our policy, you will be charged:
• A non-return fee of $120 for the device(s) included in your service
• The remaining balance of $120.00 owed on your installment planThe total payment of {$120 + remaining balance} will
be charged to the payment method on your account on 04/27/2022.
4. I was promised that my credit card account would not be charged. It was.
I cancelled my service 3/15/2022 and returned the equipment on 3/15/2022 and I have proof of both.
2 years ago
Colleen Smith Oakdale, CA
After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Tons of perks for first time subscribers, none for loyal customers. And I don't know where they get the prices from, we were paying well over $200 for nothing special!! Prices go up and up on a regular basis! And customer service?? Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!
2 years ago
Mark Moser Greeley, CO
Came home this evening, turned to one america news, Direct TV apparently dropped it today after 20 plus years of being a customer just might have to change to dish. Not sure of the reasons for dropping OAN but if is from complaints of patrons my thought is don't tune in, after all I can care less that u carry CNN but I choose not to watch it and don't mind its part of what I pay for but I am pissed they dropped a channel I watch frequently.
2 years ago
Rick Rock Island, IL
Wish I didn't have to give this clip joint even one star. Had been a customer for over 10 years. I get an increase from $70 to $126 a month. I called and asked to go directly to their retention department. I told them I would accept a minor increase because I realize expenses go up. The lady does all her high drama calculations and comes back on the phone at $108. I asked if that was her best offer and she said yes, of course until I said not good enough I'm out. Then she told me she needed to check another option. Too late sweetie.......Bye bye losers. So as it stands, I have more channels than I ever dreamed were even available and I'm now spending $25 a month. I am very upset though....upset at myself for not doing this years ago. I let those crooks rip me off for a long time, but no more. I even added a little frosting to the cake. I told every person that I work with this story and I can tell you as of this minute, 7 people have told Direct to take a hike and are now enjoying more channels at less than a third of the price. Hey Direct, how's your business model working for you? LOL
2 years ago
enelson3903 Bowie, MD
I like the basic service with direct tv. The only problem is when the weather is bad, and you lose the signal. The cost of the service is reasonable, and their customer service is very helpful.
2 years ago
Kenneth Brooks Newburgh, IN
I liked the amount of live television stations provided by directv and the video on demand selections.
I did not like how their prices increased unexpectantly and their lack of willingness to work with me on a reasonable price for their service.
2 years ago
Joe Balnites Canton, OH
I love my football. There service has improved we still lose picture sometimes but not like it was. Everytime we had a problem we never had a long wait. Tv at the most was out partial day
2 years ago
Review Source
Keena Purce Ellicott City, MD
I paid to have direct tv installed on 12-27-21, I had my appointment canceled 5 times without being notified, when I called them to ask why no one showed up to install the equipment they said that my appointment was canceled but they couldn’t tell me the reason why. Finally on 1-19-22 I called to get a refund, I was on the phone for 2 hours after customer service made me talk to about 8 different people, finally I was told that I would be receiving a check in the mail and that money money could not be refunded back to my debit card. I have to wait for 20 days for my refund and they said that they could not give me a confirmation number for proof that I would be receiving a refund. They suck, they are a terrible company, I was told twice that a supervisor would call me within an hour but that never happened either. They sent me a bill for $135.00 but never came out to install the equipment. WOW !!!
2 years ago
AMOS Hodge San Antonio, TX
What I liked best about DIRECTV what is the price what I didn’t like about there service when I had problems with their equipment they were very slow about providing technical support
2 years ago
Sharpshooter814 Erie, PA
Terrible in many ways!! how do you come out to install the service, make up an excuse saying that the satellite can't be placed on the roof because its too "cold", show up the next week and just drive off, never even call or tell why? but charge my credit card & say that "you weren't connected to our service sir"..this company idk if they are just dumb or have a shortage of employees, but i really do understand why direct tv get the negative reviews they have. overpricing, scamming people out of the services they have been paying for years with direct tv, they deserve to get told the truth about their services because what they do to people and how they go about their services will never make sense to me. wouldn't recommend direct tv at all!!
2 years ago
Anne Lawton Chicago, IL
Ericel was absolutely wonderful working with my mom and me over setting up my new Roku tv. Extremely patient and pleasant. I can't say enough. She's a credit to your company.
2 years ago
Joe Arizpe TX
We’ve been having problems with our signal or dvr for 3 or 4 weeks. We contacted DIRECTV for service. They sent me a new DVR. I’ve tried to set it up but it requires me to call directv to complete setup. I called. All they do is send me from person to person, but nobody was able to complete the setup. They decided to send a tech to solve the problem. You need to be home from 8-5. Took a day off of work for this and the Tech canceled at the last minute. No reason given. Now they tell me I have to accommodate them at their convenience again. We decided to CANCEL their service
3 years ago
scott searcy Jacksonville, FL
Nothing but problems! 1st they combined with ATT, that's when problems started. It switched to ATT Live. Finally worked out crazy account log in issues after days and hours with customer service. Then they switched to Direct tv stream right as football season starts. I tried to upgrade my plan to include sports which would up being cheaper but wouldn't start till new billing cycle even though app said would start right away. Was on the phone with them for 1 1/2 hours for them to say bc it was a grandfathered account they couldn't do anything. Transfered me to 4 different people I could barely hear. On final person I was losing my cool so they hung up on me. I canceled my service and switched to Hulu. Opened a new account and service with sports started right away. ATT/Direct tv service and customer service is terrible and more expensive!
3 years ago
Douglas Gough La Marque, TX
We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!
3 years ago
David H Sigl Ludlow, VT
Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.
3 years ago
Sarah Neal Lexington, KY
Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever.
They will bill you months after cancellation and you will never get your money back.
The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142.
We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service.
We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated.
We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us.
I would not recommend.
(We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)
3 years ago
Megan Munster, IN
Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.
3 years ago
Emmanuel Southside, TN
I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program.
I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.
3 years ago
Magdalena Calza Tucson, AZ
If I could give zero stars I would. DIRECTV has provided the worst service that I have ever received. I had this service for 8 years, paying $150 a year and less and less channels. I would call them regularly to see if i could lower the cost by switching packages, but never could because the cheaper packages did not include local channels. There are additional fees for HD and local channels which other companies offer for free. I finally decided to cancel the service because it was too much and now they are making it so difficult. They are threatening to charge me $135 for not returning the equipment after I canceled, but they haven't sent the label so that I could return it. I canceled December 13, one and a half month later, they still can't help me send in the equipment. I get different answers each time I call customer service. They promised to send a box and return label, and the only thing I have received is a letter saying they will charge me for not returning the equipment. Save yourself the headache and the money, there are much better services that offer HD and local channels for free. DIRCETV provides a horrible service, I would never recommend them to anyone.
3 years ago
Mason Allen Pleasant Grove, UT
DirecTV has good satellite internet. I like that it is fast and reliable for the most part. Sometimes it struggles to load large files but the speed for the cost is pretty decent.
3 years ago
Chris Baca Kalamazoo, MI
I do not recommend the DirecTC service due to app performance. It is horribly inconsistent, with live tv and Dvr, in my home or out, on wifi or cellular. Dvr Playback and downloading rarely works properly. I have been on the line with tech support for over 5 hours, three times in the last week and I still do not have answers. I was told by the tech support rep that she would love to help me but from her resources, her only answer is we do not have an answer and it must be your internet provider. She asked me if i could stream YouTube with out any issues to prove my internet was the issue, I explained i could, and she told me "well that's because YouTube streams at a lower resolution and DIRECTV requires more speed". I will be looking for other service asap.
3 years ago
25_year_customer Federal Way, WA
It is with a heavy heart I write this letter this holiday season but Directv has chosen to abandon us after being loyal customers for nearly 25 years but what they have done is unforgivable.
After almost 36 years we decided to move and we called them in advance to install service at our new address and we chose our installation date. Unfortunately they did a no call no show. After waiting all day at our new house we called and found out that we were dropped from the schedule and not only were they not going to install it the following day like they should they decided that they were unable to install it for another 8 days. We pleaded with them for hours, talking with rep, after rep, manager escalation but nobody would come to our aid. What hurt the most is when the rep said that they cannot honor customer loyalty anymore like they did in years past.
Moving is a very stressful time especially during the holidays and we were saddened after a quarter century of customer loyalty but they chose to abandon us in our time of need. Of course we went with Xfinity by Comcast and they set us up with TV and internet same day and in just a few hours.
Furthermore we asked if we had to return this receiver and the customer service representative said that its too old and was discontinued years ago.
Your previously loyal customer
3 years ago
April Taylor Cleveland, TN
Consumer beware! STAY AWAY and make sure you do your due diligence!! You will spend a fortune in monthly fees for internet and DIRECT TV service. THEN when you research the internet bandwidth in your neighborhood you’ll determine that if you want faster internet service you have to retain another provider. When we canceled our service we were sent a bill for 2x’s our monthly fees. My husband called customer service and was on the phone for over an hour in an attempt to resolve the absorbent disconnect invoice, to which is still unresolved. He was told another agent would call and we’re still waiting!
3 years ago
Marilyn Smith Arvada, CO
Every time I deal with a DIRECTTV rep who wants to sign me up for service, they are at minimum misleading, but usually outright deceitful. They lie or bait and switch. Four years ago, they called and asked why I had cancelled my service. I explained the price had gone up too much and they were not willing to give me any loyalty promotions. She apologized and said they should have never lost my account. She offered me a good price and said that it would go up after one year, but it would never increase again. I confirmed that with the account manager at the end of the call. Well, guess what? The price kept increasing every year and I kept calling them to remind them of their promise. (I had recorded the call so they could not deny what had been promised.) Every year the price goes up. It's a time-consuming pain to contact someone who cares. This year they had no promotions for loyal customers. I had finally had enough and cancelled my service. Sure enough, once I cancelled, they called and offered me a promotional discount. She said we would receive the same channels we had before at the discounted price. Today, channels were missing. When I finally got someone, they said I'd have to pay $24/month more to add those channels. It was a bait and switch. Just the usual dishonesty. They say anything to get you to sign up, then deny what they offered. They had the loyalty department call me and he was rude and unhelpful. I cancelled again. Two times in one week. Save your time and money. Do not order DIRECTTV. They will con you!
3 years ago
caven553 ,
Heads up if you have DirecTV or are thinking about getting DirecTV. We cancelled our DirecTV over a year ago and returned the equipment as we were told to do. DirecTV claimed we had not and sent us to a collection agency. UPS provided us with the proof that the equipment had been returned and even the time and person at AT&T who signed for the equipment. This was in August of 2019. We are still fighting with DirecTV and AT&T. They tell us that our account has been cleared, but they refuse to actually clear our account with the collection agency so it is still showing up on our credit report as a default. They have told us multiple times that they would send us and the collection agency the information that the account is cleared - it never arrives. They seem to not be capable of sending an email with the information.
DO NOT do business with DirecTV if you can help it, they will screw you over if you try to leave. This dispute is going to end up costing us thousands of dollars due to higher interest rates on a new loan we are taking out (on a side note - looking for recommendations on how to deal with a lawsuit against them to recover the money we are about to lose due to their negligence).
3 years ago
Dana Campbell Maryville, TN
The service is ok, other than in heavy rain or snow. They keep raising their charges for monthly fees over time. I cancelled my service after 23 years of service when the price for service reached $115.00 per month. They still owe me $255.01 in over payments. I've contacted customer service for the last five months & they always say the refund payment is on the way. However, it hasn't showed yet. They always give me a phone number to check on the status of my refund. Every time I've contacted those phone numbers the representative doesn't have any information at all on my refund & tells me I need to contact Direct TV customer service for assistance. Then the process repeats it's self. I'm told the refund is on the way, but it never shows up. At this point I'll never reconnect my service with Direct TV. They're terrible!
4 years ago
Don Rogers South Lyon, MI
I have been off work due to Covid-19 since April 2020 to present, and had put my DirecTV account on hold for 6 months. I was billed for nearly $300.00 at the end of the 6 month period with no notification that DirecTV had turned on my dish services. Since I was not notified, DirecTV sent me a bill for 6 weeks of 'turned on' services (of which I was unaware of serviced being turned on), and refused to not charge me for these services even though I never hooked up my dish to my TV, and never used any of the dish services. I will NEVER do business with AT&T again in any manner. THIS WAS THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!!!! I do not have a job, I cannot pay this $300.00 bill, and AT&T will not budge and will send this to collections and most likely varnish my credit rating.
4 years ago
Christopher Whiting Los Angeles, CA
We are long time customers, overall I am happy though we have had issues in the past. The biggest issue we have had is the disruption of local channels due to contract issues. With that said we have liked it for the most part.
4 years ago
mms Bothell, WA
BEWARE if you want to cancel your DirectTV service.
You will NOT receive a prorated credit or refund for any portion of Service cancelled.
If you cancel your service two days into your billing cycle, like I did, you will receive NOTHING back. I lost out on $100 because of their SCAM to take your money.
Their website says nothing about this!!
The information is in the fine print of their agreement. Instead of being upfront and honest about policy changes like this they make it difficult by only including it in the fine print.
I was a DirectTV customer for years and I am so very glad that I left such a DISHONEST, UNCARING company that is willing to SCAM you out of your hard earned money!!
I hope others will follow suit and leave because they don't deserve your loyalty. However, be sure to plan your exit if not you'll be screwed over just like me.
4 years ago
B Warfield League City, TX
They need to approve everything The service was on and off you couldn’t rely on recording a program you could be looking at a program on TV and then all of a sudden you have Voice drop off and you don’t know what else was said because you missed those one or two seconds of what the information was you couldn’t rely on programming a program because you might receive the risk program are you may not it was very very disappointing and I had this service for almost 30 years and the last five years I had with them was the worst service I’ve ever received in my life
4 years ago
oneydonmiss Fargo, ND
I was told when I moved service that my NFL ticket was free, then after weekly phone calls due to the games not showing up they finally fixed that problem but then charged me the full amount after the season was over for package. I ended up paying out crazy qmount for monthly service and the NFL package almost 500.00 and then a month later I owed 89.00 and it was overdue and they suspended my service amidst people not having jobs from the COVID...no impressed at all, will be looking at different services after my contract is up! POOR CUSTOMER SERVICE!!! promise a promotion for moving service and adding another 12 months onto my contract and then NEVER receiving Promotion and getting disconnected
4 years ago
