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DIRECTV

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1,624 User Reviews

7.5

Overall Score

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1-(866) 613-1025

Author: Kaitlyn Short

LAST UPDATED: November 21st, 2024

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation: 

For each of the DIRECTV packages, there is a $19.95 activation fee. 

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment: 

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month. 

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver. 

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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2.8

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1,624 Reviews

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Georgianna Quinney Taylorsville, NC

***DO NOT RECYCLE EQUIPMENT AFTER DISCONNECTING, EVEN IF THEY TELL YOU TO*** We had Directv for over 10 years and really liked it! Seldom had outages, all of our favorite shows...and for a while was a great price. Eventually, the prices continued to climb and financially, it was in our best interest to leave. When I called to disconnect, I asked about returning equipment. The agent told me it didn't need to be returned, that it could be recycled. A MONTH later, I got an email telling me how to return it , stating that if they didn't receive it within 21 days I would be charged 135.00 + for the boxes!!! Thankfully, I am a procrastinator & had not gotten rid of it yet! Just be careful!

1 year ago

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LD&JM Kayes Spring, TX

Two problems with DirecTV. One big, one small. We had DirecTV disconnected August 21st 2022. At that time we had a negative $21.01 balance. We were told an AT&T refund vendor would be sending a Debit card with in 4 weeks. We received a billing statement 10/19/22 showing a negative $14.67 balance. Today, 10/27/22, we received a Debit card for $14.67. Calling the 800-351-5000 was a waste of time. The big problem is when I went up on the roof to remove the DicerTV dish I noticed roof damage. Apparently the installer changed the mounting bracket from one location to another location, a few inches away. He missed the roof rafters on the first try and just caulked the first try screws. Over time these screws leaked and rain water got to the sheathing under the shingles. Otherwise we had fairly good service with DirecTV over the years, but now we are streaming TV over light fiber.

2 years ago

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Faith DeBoer Palm Desert, CA

While I prefer Directv over Dish, Directv seem to be going out of its way to make things costly and difficult. I have a house and I have an RV. I want a box for each so I can watch at home and when on the road (about 30% of the time) without having to move equipment back and forth. I have found that moving electronics leads to failures. To do this I have to have two accounts, one for the house and one for the RV. They won't allow you to add another box to my existing home account for the RV. Each account costs about $125 / month. You can only have one DVR per account. And, each account has to have a unique address. I only have one address. So to get a second account I have to lie about my address. Why all the hoops? Because it generates more revenue for Directv. Also, to get the second account for the RV I have to go through an outside company (Winegard) to order the equipment and set up the Directv account. To set up the account there is a $99 fee plus the postage to send me a receiver (about $150 total). Anything to separate me from my hard earned money.

3 years ago

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Gary Grenfell New Milford, CT

We used Directv's service for many years and were quite happy with it. We decided to try an online service instead but missed DTV. We called three weeks ago and a date for installation was given. That day, we waited, to no avail. No show. We finally were able to talk to an actual human being who apologized and set us up with another appointment a week later ( the day of this review). The time frame of the appointment was suddenly changed the day of the appointment followed later by yet another robocall telling us that WE missed the appointment. Finally got another human being on the phone who set us up with another appointment more than a week later. We shall see. We are about to give up and give Dish a try!

3 years ago

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CharcoalAxe Highland Park, IL

After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.

3 years ago

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Joe Zanter Edgerton, WI

It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea. Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month") I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that. I am frustrated in a measured way.

5 years ago

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Steve Colorado Springs, CO

My wife and I have been DirecTV customers for years. We recently moved to CO Springs and rented a place for 6 months while we were building a new place. During the rental period we tried DirecTV Now which was just god awful. We are about ready to move into our new place and DirecTV wants us to commit to 2 years to get satellite. However, as stated, we had already been customers for many years. Anyway, we have recently discovered Hulu live TV and will be going with that. I don't see why I would pay the exorbitant fees for DirecTV for a product with local channel issues and a constant battle to call and reduce prices. Bye bye DTV! I'm surprised at how much I do not miss you!

5 years ago

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H Franklin, NY

We went with Direct because my son is a big fan of theirs, but me not so much. We got the two year, 155 channel package for $55 a month and we were happy until the promo ran out and it jumped to $109 (twice as much) and on top of that they lost a contract with the local Fox station, so needless to say we have been without a Fox station for 4 months now and NO compensation. I have spent endless hours on the phone and Internet to resolve the issue. They can't tell me when the issue will be resolved and they won't compensate the lose. After countless hours talking to them I did get them to come down on the price but thats only good for a year. I still don't agree with paying for something for so long and NOT getting it. I thought in todays society that the customer was right.

5 years ago

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Daniel Laurinaitis San Antonio, TX

I have had direct tv for a little over 2 years. I asked the att rep in the att store about losing the tv during storms. His answer was that there was a 99% that the service would not be lost. I got the service. The day after direct tv was installed it rained. I did not have an tv for the duration of the storm. I called intermediately to conceal the service. I was told there was a $480 charge for canceling. So I did not conceal. Instead I have been experiencing no tv during a storm. I have started looking around for an alternate service. Lets see the options. I pay $191 a month for tv and internet. Google can give me Google Fiber and You Tube TV. The basic tv has 60 channels many of which I enjoy watching, unless it is raining. I would never recommend direct tv unless it was to someone I did not like.

6 years ago

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Will T San Antonio, TX

We contracted with DirecTV in September of 2017, moving away from AT&T U-Verse due to rising subscription costs. Even though we have been AT&T customers for a couple of decades, DirecTV still required a 1-year subscription. Eleven months into the contract period, DirecTV added (without our permission) a sports package totaling $50/month in additional charges. The process to simply remove the package and obtain a billing correction required four (4) separate phone calls to their offshore call centers and a total of over two (2) hours of our time -- a process which should have taken less than ten minutes. At that point, even though we were still within the one year contract, we elected to cancel the service and move on. Accomplishing that required over three weeks and at least six (6) more phone calls, with our having to call at least one internal department because they could not get through to them. So WE had to call in order to get all services shut down. It was a ridiculous waste of our time. Because of these events, we CANNOT RECOMMEND DirecTV.

6 years ago

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Tford51 Springfield, OH

Having been a Directv customer on and off for the past several years, I wouldn’t say they’re the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home. After a week of continuous freezing screens we called back. This time (after several transfers) we were advised there would be a charge for a service technician to come out. After advising we wouldn’t pay for a technician to come to our home to fix their problem, they stated we could either sign up for their “insurance” at $8/month (then cancel after 6 months) or pay the $69-99 service charge, we simply stated we would then cancel our service. We were transferred yet again and upon discovering the reason for our dissatisfaction, were promptly given a $99 credit and advised that they could send out the technician at no cost. Again, poor overall customer service experience in that we had to threaten to cancel to get a sastifactory response. Upon agreeing to the credit, we were transferred yet again to the technical department where we were told the the issue we’ve been experiencing is a known issue with our type of receiver and that sending a technician wouldn’t help as it is a known software issue. After asking what the fix is several times the technician admitted that there wasn’t a fix at this time. So basically, we had to spend a total of 2.5 hours on the phone telling them about a problem we’re having that they clearly know about but cannot resolve. They cannot replace my receiver because they don’t have a fix. They cannot update my receiver because they don’t have a fix. Obviously, this should be a high priority issue at Directv, but apparently, it is not. My next request was a bill review because, obviously, I’m not receiving the quality of service I’ve been paying for. That fell on deaf ears, but I will continue to complain about this issue until it gets resolved. If we keep our service if and when the issue is resolved I will update my review. For now suffice it to say, as of 10/28/18 I remain a very dissatisfied Directv consumer.

6 years ago

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Glanda Widger Bryson City, NC

I used to love Direct TV. Had it for years and was pleased. My direct TV rarely is interrupted by weather and the customer service is always nice. BUT then AT&T got involved. Reception has gone way down for some reason and the programming is horrible. I downgraded because on my income I could not afford the $79 that kicked in after 12 months. A fact that I either overlooked or was not made aware of and since the contract is for 2 years I am stuck. Now I get 66 channels for $63.00.. Of those 66 channels 41 are sales channels and info-mercials, 8 are religious channels and 5 are Disney and kids channels. So I actually have 3-9-12-61-DIY-HGTV and hallmark to actually watch. Once in a great while there is a rerun on UP that is worth watching. I can hardly wait until my contract is up and I can get the exact same channels, minus all the infomercials for free with an outside antenna. I'm sorry but the price is stupid and gouges the public for absolutely no decent programming.

8 years ago

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Jim Helton Terre Haute, IN

Back around the first of the year I ended up getting in contact with one of their account specialists apparently well above the normal customer service rep. I was having problems again with the first drop of rain knocking my signal out.... Plus I wanted to get fewer channels since I only watch maybe 3 or 4 and two of those are locals and thusly lower my bill. She agreed to send out a tech since I had had problems with the alignment of the dish in the past and to cut my number of channels way back thusly lowering my bill a hefty amount.. The tech showed on time and checked the dish and I think made a slight adjusted and then wanted to check my receiver. He said he was amazed that my receiver was one of the really older ones and was bad. He replaced it and then told me I needed to sign an electronic pad once acknowledging that he had been here and then a second time as a receipt of a new box. Low and behold when the next billing cycle came around I was locked in on a new contract (the original one had long expired) and my bill didn't go down.. Watch what you sign folks and since I trusted the tech I didn't ask for him to scroll the pad back where I could actually read everything I was signing. 'My bad'! Trust is earned and they sure didn't earn any from me.

9 years ago

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David Smith Greensburg, PA

I am thinking of pulling the plug on these services and going back to the antenna. I have had Direct TV for many years. In the last 2 years they have raised my rate 7% each year. I wrote to the CEO and told him people living On Social Security and many others get only a 1,5% raise every year, could he consider a better rate for seniors. His reply to me was know replay at all. I kind of expected this because he probably makes a lot of money and could care less about his customers. My 2 years is up and I'm tired of paying for a company with channels repeat so many shows every week. Thanks for not taking care of your long time customers!!

9 years ago

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Justin Locust, NC

Have had dtv for a very long time. While some programming is good they have the boomerang channel on top tier at which will have to stay at top tier cause that's what my kids watch at all times.. however now I am involved in a move and called dtv...instead of offering new deal at discounted price as commercial and mail says, I called and they said that I would have to stay with same pricing if I moved. No sense at all, hence the reason we are thinking of making the switch. Have been with them for a long time and no discounted rates anymore or anything, no customer loyalty. Glad not under contract and it appears won't have a new contract for move hence the reason maybe switching. Customer service is ridiculous as it seems Noone knows what is going on and get switched to so many different reps and keep explaining everything over and over...ridiculous

10 years ago

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Takeshia Johnson Fayetteville, NC

You start out with a great deal but then you start to lose the channels you pay for. Please don’t let it rain and you are in the middle of a favorite show, you may as well hang it up. The first year price makes you think it is work it, but year two you are stuck in the contract. You are stuck in the contract and with less channels. It was worth it for me to pay the early disconnect

1 year ago

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Mark Moser Greeley, CO

Came home this evening, turned to one america news, Direct TV apparently dropped it today after 20 plus years of being a customer just might have to change to dish. Not sure of the reasons for dropping OAN but if is from complaints of patrons my thought is don't tune in, after all I can care less that u carry CNN but I choose not to watch it and don't mind its part of what I pay for but I am pissed they dropped a channel I watch frequently.

2 years ago

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Emmanuel Southside, TN

I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program. I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.

3 years ago

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B Warfield League City, TX

They need to approve everything The service was on and off you couldn’t rely on recording a program you could be looking at a program on TV and then all of a sudden you have Voice drop off and you don’t know what else was said because you missed those one or two seconds of what the information was you couldn’t rely on programming a program because you might receive the risk program are you may not it was very very disappointing and I had this service for almost 30 years and the last five years I had with them was the worst service I’ve ever received in my life

4 years ago

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Jen Clarks Summit, PA

We just got rid of DTV after about 17 years. When we had no issues it was ok EXCEPT FOR STORMS-RAIN AND SNOW. If there’s a storm, forget it. You’re not watching anything. When there was issues, the customer service was horrible. Always wanting to charge us for everything. Their receivers weren’t the best. Always had issues and needed replacement. We were finally fed up with DTV and not being able to watch Phillies games, we switched to Xfinity

5 years ago

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Janet perry South Jordan, UT

I'm tired of having channels just turn off. Last year I lost NBC for almost a year. Now it's ABC. I guess next it will be CBS. We pay enough for this service and the customer should not have to be punished. I'm just about at the point of changing services. Get your act together. A lot of people are posting on Facebook and it is spreading. FIX IT

5 years ago

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Char Easton, PA

Just ended my service with direct tv. Could not get extra channel( Smithsonian)I paid extra for or local channel 3. I was told I will not be reimbursed for not getting theses channels. Also I will be charged the regular rate till the monthly cycle ends even though I notified them ahead of time. That’s a month extra of payment after I’m closing out my account . So so disappointed. Do not recommend this service to anyone.

5 years ago

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Mysterykat West Des Moines, IA

I switched to directv because it was the only option in complex i moved into. I had been a dish customer for 10 yrs and desperately miss dish tv. The directv app is horrible. I have had to uninstall and install and do several other steps at least once a month. Never had this issue with Dish. I miss being able to skip commercials and i just miss the superb customer service and great dvr and app.

5 years ago

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Eric G Cleveland, OH

They offer some good deals but their product and billing sucks. Always having an issue with reception and TV goes out multiple times a day, regardless of weather. When it is due to weather it doesn't take much more than a drizzle or a tiny gust to cause disruption. To top it off our bills have been accidentally over charged and took 5 months to correct. This was a serious mistake.

5 years ago

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Debra Dean Ashland, OH

Promised NFL package until January 2019 when you sign up plus HBO and others for 3 months and a visa gift card. Of course its a lie. In tiny little print under NFL says with certain package and above. If I would have known that I would have paid $5 a month more for next package. Yet theres no fine print under HBO or free Visa gift card. Wow. 1 yr. 11 months, 3 weeks and 3 days to go in my contract. Very disappointed.

6 years ago

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Tokyo Direkston Baltimore, MD

Even though there are a lot of available channels there is a good number that are infomercials. The abundance of movies are recent releases but they are not free. We switched to DIRECTV for the cost. Unfortunately, for the number of times there is no service (which is VERY often) it is not worth the cost. We spend more time rebooting than watching.

6 years ago

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Shannon Maness

It was good until they missed an install date, did not call and did not show up. I called them about 30 minutes after they were supposed to show up, 4pm, and after 45 minutes on the phone, the relationship said that they were still coming and would becthere before 9pm. Once again no one called, or did they show up. I gave them to 11am the next day, still no call or no one showed up. Icancelled the service after 4years as a customer.

6 years ago

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Cindy Thompson Paris, AR

I called them when the SWM went out this morning. I told them I had tried their reset and nothing. I was told first service would be Wed. 6/27/18. I told them that wouldn't work as due to upcoming surgery there would be no one home for several days and then would be bedridden for 6 weeks. The first one hiung up on me. I called back and was told service today 6/25/18 between 4pm -6pm. When no one came I called and was told it would be Thurs before someone could come. I asked What part of no one home could they not understand.

6 years ago

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Margaret Muncie, IN

I have had direct for 19 years. I just told them I was done with them. Every year when my contract is up I call and they reduce my bill for be a very loyal customer. , never as good as new customer price but decent. This year they offered very little off so I am canceling service. IF they cannot take care of a customer that has been with them for years, it says very little for company. Offer new customers a lot better price than they offer me REALLY poor customer service

7 years ago

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Pam

I have been a direct TV user for close to 15 years. During that time, never got the local channels in the summer. They said cause of an obstruction. Its funny, when I downgraded my service I now get the local channels in the summer. Had to downgrade because prices keep going out of site. They promised me one price for a year and another the 2nd year and have already renigged on that price within the first year.

8 years ago

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Paul Walder Denver, CO

This is the same old complaint that the service is way to expensive and we don't watch 1/2 the channels we get. I would prefer that we could pick and choose the channels we like. Our particular service has been grandfathered due to the fact we've had this service for years and I know it may go away in time. I've called many times and I tried to get a better deal but just can't. I've even tried other companies and it seems impossible to get a better deal. I personally don't care where the service comes from as long as its cheaper and doesn't go bonkers when it rains.

8 years ago

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Mark Miamisburg, OH

Cost is too high. Started out with lots of promises, none of which was delivered. Price is much higher than originally stated, programming is poor, but my 2 years is almost over and I can dump them! Around $100 a month for the next to lowest tier is nuts to watch TV. Lots of other details I would share but don't have all day to explain the lies...

9 years ago

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Perry Bond High Rolls Mountain Park, NM

Generally, service has been good. However, about every two to three months my bill is $20 to $40 over what I contracted to pay which necessitates a phone call, working through the phone tree, talking with at least three people and then, today, I was told to call back tomorrow for some reason that I did not understand. I have explained numerous time that I live on social security and the amount I contracted for is all I can afford--to no avail. This part of their service is NOT SO GOOD!

9 years ago

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Jeff Bethel, VT

Way too expensive. I am preparing to cancel and buy out any remaining time. You get nickled and dimed to death. $6.50 for additional TV, $10.00 for the dvr receiver for that tv. $4.99 HD package $3.00 Whole home DVR service $3.50 for ABC, $3.50 for Fox. $2.14 Regional sports $8.00 protection plan $10.00 Advanced receiver HD That right there is $51.63 add the taxes on that and you are at $53.00 on top of what ever package you get. Also be aware that the "on demand" is pay per view for a lot of movies.

9 years ago

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Jan Menkens Verdigre, NE

You are exactly right the prices just keep going up and up. We've been customers for many years and even when we try to get some type of discount they give you $5.00 off for 6 months, Big deal. When I told them we are elderly and on a fixed income they really did not care or try to offer us a senior discount they wanted to reduce our package. If we had a better choice in our are I'd change in a minute. Its so expensive and continue to go up and up. Your right abut the weather affecting the reception. When it rains hard, you might as well shut off the TV.

9 years ago

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joyce

I don't like the way when you call in they send you to to this person who in turn sends you to someone else. It seems no one knows what they are talking about. They just keep you going from one room to next. Instead of getting. Someone to come out and work on the problem. Getting it fixed once and for all. They just send us to do the work. We are up in. Age and we can not do half the stuff they want us to do. They are fast to charge but not to repair

10 years ago

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Tony Wilhite ,

I had DIRECTV for a few years and it started out like always. Things were great until they weren't. I was told how great their customer service was and how great their product was. Need to watch the news and weather when the weather is bad? Nope. Need to watch a certain channel, only if you buy the 200 other channels you'll never watch. The prices started out fair - like they all do to lure you in. Then, the prices gradually sneak up and up. You call their great customer service to ask if there is something they can do for you and the answer is no. When you tell them you've been a customer for years and can't they do something to support customer loyalty, the answer is no. I tell them If something doesn't change I'll have no choice but to close my account. The answer is, "Ok. Do you want me to stop service now?" good grief.

4 years ago

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SHEILA DAVIS Oneonta, AL

I changed to DirecTV because I received a bundle deal through AT&T when we had Wifi with them. My parents passed away & I inherited their home (which was deep in the country) so we were told that moving our DirecTV would be at no cost 2 us. Little did I know that moving my DirecTV would lock me in2 another year contract. AT&T did not have Wifi available in the country so my DirecTV went up automatically. I had 2 keep it another year (even tho I couldn't get WiFi, which is why I switched 2 begin with) because they had renewed my contract due 2 the move. Then in fact it went up several times after that because I would be given short term discounts every time I complained. I was even told by 1 rep that I should call in 4 discounts every other month. I dont have time 4 that. I kept it until my (slipped in) contract ended, then I had them disconnect it the day after that. I turned in all of my equipment & jumped thru every hoop asked of me. My final bill came & I was charged 4 an additional pro-rated month for being over the billing date (which was 1 day after the contract 2 avoid an early termination fee). That $106 was the last money I will EVER pay them!

4 years ago

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Claudia Tyler, TX

I had Directv for so many years. I loved all my choices that were available. I hade over 240 channels plus HBO/ Cinemax, Stars/Encocre, plas an extra package with 6 other movie channels, DVR, and a HD receiver on 3 other TVs and paid around $72 per month. When they announced that AT&T bought them out, I knew my bill was going up. The month after they took over, my bill was for $179. I had to cancel all movie channels, go down to the lowest package of less than 125 channels (with most being telemarketing channels), get rid of the DVR, and cancel receivers on 2 of the other TVs, just to get my bill back down to $75 and wait for my contract to expire.

4 years ago Edited September 14, 2021

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Larvan60 Galva, KS

DIRECTV is the worst provider I have ever had service from. They guarantee many channels but over 85 Percent of them are totally WORTHLESS to say the least and their movie channels are so very limited unless one pays their premium price for them which is outrageous to say the least!! They have so many channels that are nothing but advertisements that have NOTHING to do with most people's needs, they have programs, many of them, that came from the 60s era which is totally insane. One in particular 30 minute program is one that my mother watched all of the time was Perry Mason. DIRECTV brought this program back and many more like this one. NO ONE CARES ABOUT THOSE OLD PROGRAMS THESE DAYS, SO WHY PUT THEM IN THEIR CHANNEL LINE UP?? Just as soon as my contract terminates with this provider, I am going back to our previous provider immediately and this is going to happen in another few days, like on the 14th of this month and I have NO intentions of engaging in any negotiations with those people when I call them to cancel our services and to send me a box to return their components!!!

4 years ago

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Tom Futrell Ville Platte, LA

Directv is too expensive for what you get. I was a customer for nearly 10 years, mostly because of necessity. However my main problem was the customer service. If the service went out, it was my fault. If something was wrong with the box, it was my fault. "Have you tried resetting it? Have you turned it off then back on?" Yes. I am not an idiot. One example...we lost service over the weekend. I called several times. No luck. When I asked for a credit on my bill, the guy laughed at me. So I hung up. Last month we dropped Directv. I have a streaming service that's (so far) be twice as reliable and 60% cheaper for the same programming.

4 years ago

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peggy cherry Fayetteville, NC

My experience with Directv was not good. The tech they sent out to install was not professional at all. He arrived late and was a little hung over, which I did not discover until after he was done. The service never worked correctly so they had to deactivate after 3 days.

1 year ago

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D Ackard Bonaire, GA

The service itself was acceptable - overpriced but acceptable. Be very cautious and clear when you decide to stop receiving DirectTV service. Do not use the word 'suspend' but only use cancel, even though the equipment has been returned and you can no long receive the signal, they will continue to bill you.

1 year ago

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Kevin001 Belle, MO

I have been a subscriber for 30 plus years but you care too much about new subscribers instead of your old ones and give big discounts to new subscribers. Why not worry about keeping me than someone that keeps switching service.

5 years ago

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Grandy Warm Springs, OR

Billing problems. I’ve been customer for long time and kept account current. Since ATT took over they say I’m a month behind when actually they didn’t credit one of my payments. Thinking about leaving and going to a more reliable company.

5 years ago

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Jim M

They started off with a very reasonable offer for a year. However, after that year, the price went up significantly. And they won't replace their own equipment. I don't understand that part. It's THEIR equipment. If it's not working, why should I have to pay them to get it fixed?

5 years ago

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Charles Lendman Cordova, TN

Way too many meaningless channels in the so called "bundles" That are nothing but paid ads! out of 175 I'll bet we don't watch 20! Wouldn't be so bad if you cauld only pay for what you got instead of these useless bundles! Maybe CUT the price for a change??

9 years ago

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B. Hall Roanoke, VA

I don't know why I recently decided to go back to Direct TV. I absolutely hate your service because every time it rains I lose the cable picture. I should have my head checked. You can bet when my 2 years are up, I will eat crow and go back to Cox

9 years ago

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Charles P Knox Pittsburgh, PA

I had them move my satalite dish a few feet up my gabeled roof 6or 7 ft Wireing just needed to be cut shorter. Took the service man 20min at the most. Cost 150.00 dollars. I told the man if I knew there would be a charge I would have done it myself. I WILL change providers when my contract is up!

9 years ago

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Patricia Braun Kennewick, WA

there prices keep going up and the lack of good programing makes me want to shop around.they need to drop home shopping channels, and take away the spanish channels and make them a pay per view or let the custmer pick what he want on a channel line up.

9 years ago

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