DIRECTV

Heads up if you have DirecTV or are thinking about getting DirecTV. We cancelled our DirecTV over a year ago and returned the equipment as we were told to do. DirecTV claimed we had not and sent us to a collection agency. UPS provided us with the proof that the equipment had been returned and even the time and person at AT&T who signed for the equipment. This was in August of 2019. We are still fighting with DirecTV and AT&T. They tell us that our account has been cleared, but they refuse to actually clear our account with the collection agency so it is still showing up on our credit report as a default. They have told us multiple times that they would send us and the collection agency the information that the account is cleared - it never arrives. They seem to not be capable of sending an email with the information. DO NOT do business with DirecTV if you can help it, they will screw you over if you try to leave. This dispute is going to end up costing us thousands of dollars due to higher interest rates on a new loan we are taking out (on a side note - looking for recommendations on how to deal with a lawsuit against them to recover the money we are about to lose due to their negligence).

I changed to DirecTV because I received a bundle deal through AT&T when we had Wifi with them. My parents passed away & I inherited their home (which was deep in the country) so we were told that moving our DirecTV would be at no cost 2 us. Little did I know that moving my DirecTV would lock me in2 another year contract. AT&T did not have Wifi available in the country so my DirecTV went up automatically. I had 2 keep it another year (even tho I couldn't get WiFi, which is why I switched 2 begin with) because they had renewed my contract due 2 the move. Then in fact it went up several times after that because I would be given short term discounts every time I complained. I was even told by 1 rep that I should call in 4 discounts every other month. I dont have time 4 that. I kept it until my (slipped in) contract ended, then I had them disconnect it the day after that. I turned in all of my equipment & jumped thru every hoop asked of me. My final bill came & I was charged 4 an additional pro-rated month for being over the billing date (which was 1 day after the contract 2 avoid an early termination fee). That $106 was the last money I will EVER pay them!

The service is ok, other than in heavy rain or snow. They keep raising their charges for monthly fees over time. I cancelled my service after 23 years of service when the price for service reached $115.00 per month. They still owe me $255.01 in over payments. I've contacted customer service for the last five months & they always say the refund payment is on the way. However, it hasn't showed yet. They always give me a phone number to check on the status of my refund. Every time I've contacted those phone numbers the representative doesn't have any information at all on my refund & tells me I need to contact Direct TV customer service for assistance. Then the process repeats it's self. I'm told the refund is on the way, but it never shows up. At this point I'll never reconnect my service with Direct TV. They're terrible!

If I could give 0 stars I would. The service is crap. Customers service is even worse. They lie and say and do whatever they can to get me off the phone. I was offered a 155.43 credit on my account which miraculously disappeared 2 days later with no record of said credit. Their solution was to offer me a $76 credit after 3 hours dealing with them on the phone, I cancelled . Especially since it was their equipment that was crapping out for the month. If you are looking for service....run as far and as fast as you can from this shady company!

Affordable and great service. I have been a customer for 5 plus years. I definitely would recommend!

Directv is a fine company. They offer decent services at an OK price. I do wish the price was better. It seems like the price goes up and the channel selection goes down every year. Also if you can afford to let me pay a lower amount for a year you can afford to let me keep paying that for the rest of the time. They also need to let their current customers take advantage of new deals that come out. Only offering them to new customers does not instill loyalty in your customers.

Cost of service keeps increasing every year but products for the cost keeps declining. Product is reliable but they should provide some discounts to customers that are loyal. I've been a customer for 15 years.

Direct TV is outstanding, the price and quality of service is excellent. My service rarely goes out and the prices are the best compared to other companies.

Decent when the weather is good. Plenty of channels that nobody watches but all providers do that.

Great customer service and they helped every step of the way with all of my questions

Having a satellite has a lot of downsides. DIRECTV is not available everywhere, it's not available to a lot of people and who is watching and paying for cable anymore aside from people who have had cable most of their lives and aren't ready to cut the cord? DIRECTV is world's better than Comcast in any arena so i can commend them for that.

Was good until they combine with ATT, price is to high n service is poor, price goes up all the time

I have been off work due to Covid-19 since April 2020 to present, and had put my DirecTV account on hold for 6 months. I was billed for nearly $300.00 at the end of the 6 month period with no notification that DirecTV had turned on my dish services. Since I was not notified, DirecTV sent me a bill for 6 weeks of 'turned on' services (of which I was unaware of serviced being turned on), and refused to not charge me for these services even though I never hooked up my dish to my TV, and never used any of the dish services. I will NEVER do business with AT&T again in any manner. THIS WAS THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!!!! I do not have a job, I cannot pay this $300.00 bill, and AT&T will not budge and will send this to collections and most likely varnish my credit rating.

DirectTV is a good service and has a lot of good channels. There was always some good movies on.

I had Directv for so many years. I loved all my choices that were available. I hade over 240 channels plus HBO/ Cinemax, Stars/Encocre, plas an extra package with 6 other movie channels, DVR, and a HD receiver on 3 other TVs and paid around $72 per month. When they announced that AT&T bought them out, I knew my bill was going up. The month after they took over, my bill was for $179. I had to cancel all movie channels, go down to the lowest package of less than 125 channels (with most being telemarketing channels), get rid of the DVR, and cancel receivers on 2 of the other TVs, just to get my bill back down to $75 and wait for my contract to expire.

They company is too expensive. They charge too much for their packages and everything like that.

I've been a loyal customer since 2003. My monthly bill increases yearly. There are no incentives for being a loyal customer. Once you're locked in, they will continue to gouge you. Depending on who you talk to will depend on your answer. I've received 6 different answers, talking to 6 different people in 2 months. The most recent lie was to call today for the best price, to find out that was a complete lie again.

My son likes their remote best. I think they are Ridiculously high! Not counting his add ons it's still highway robbery. Reception good.

I use to be with direct T.V. the only thing I didn't like is changing your bill when you don't expect it.

Love having the use of three TV's in my home that can be use with only one box. Recording and play back feature.

Too expensive for service and customer support is bad. I was licked into a bad contract

they also like to jack your bill up.. it don't understand why a cable bill would be different every month

I like the variety of different channels that are available. I also really enjoy when they do free movie weekends.

We get good service with them. Very rarely have an outage. Love the NFL package! However the prices are a little bit high

I had DirecTV for about seven or eight years The service out in Nevada is pretty good it's never really gone out because it hardly ever rains or never snows obviously out in Nevada so I can't complain about service ever going out but customer service is okay but my bill would go up every year they would add small little service charges or service for the same channels would go up when I asked about a discount or a price drop with customer service because I'd been a customer for almost 10 years they said no it's only for new customers so I canceled and went with the local cable company

Direct TV has slways been a very hassle free TV provider. The price is fair and the quality is A1 in my opion.

The charges are so high, after being a customer for so long I decide to cancel the services

Great service. Can get a lot of channels I love using this site. I’ve been a customer over 10 years

Directv is great when it comes to some of their packages. I prefer them over cable companies. However, when it comes to the service, it can get spotty. There are times the tv will just glitch out for no reason. This happens on all 4 of our boxes. The TVs never do it when using streaming services or anything else. They have told us to replace the boxes with newer ones...that would put us in another 2 year contract. And that’s a bit shady for a company that huge.

I've had Direct TV for over 3 years, and because of the great quality and choices, i will never give it up, nor switch. And because of the great customer service and response, i am a customer for life.

I’ve had direct tv for about four years and I’m very satisfied with the services I have received when I have a problem. The only complaint I have is during a rain I loose the screen but that’s it. I recommended them heartily to everyone.

If I could give minus stars I would. Worst company ever. They treat customers like crap.

Pretty good. The cost is high for the value though. They also partner with ATT to get you to use them more. Which has it's benefits, but also seems strange. There are a lot of cannels. It's good enough.

The service from DirectTV was mostly reliable except when dealing with storms, which caused the signal to be lost. Getting the dish repointed could be problematic, then getting a service tech out would always cost money.

Directv is a decent service. A bit expensive after the promo rate, and you get channels you're not really that interested in depending on the package you choose, but overall they're pretty reliable. I thought the quality of the picture was good. If there was a storm, I would lose service but you'll get that with any satellite company. Returns are a bit difficult so be sure to plan some time to have things picked up or they'll charge you for the equipment. Overall I'd say I'd recommend them.

Some of the best people they have working there! Amazing workers hands down! Very helpful in the call center and when the people come to your home

Easy to get a hold of them is very easy. Technical support is awesome. Prices are so so but for the amount of channels you get it is very good.

We are long time customers, overall I am happy though we have had issues in the past. The biggest issue we have had is the disruption of local channels due to contract issues. With that said we have liked it for the most part.

I would recommend DIRECTV to everyone. I was very happy with the service when I had it. The only reason I had to get rid of it was because I had to quit my job and go on disability! If I could get it back I would.

The variety of channels and the overall quality of service is excellent. Where I believe they fell short was the ease of searching for programs. and the guide was cumbersome.

Don't like remote control and channel lineup, I have used it twice but switched service

The reason I chose 4 is because they didn't provide me with great service and also everything they said bb about the contract was a lie

I like the fact they offer a wide range of channels; however, the packages are costly.

DirectTV do offer a lot of plans . Although their channels are great I do suggest to read through the contracts

Never enough shows for what we paid. Always having problems with the service and connections.

Had this service for 2 years and won't go back. Every time a storm popped up the service would go out. Customer service was the worst ever. I would avoid at all cost.

Most of the time the satellite works. But when it rains the services will glitch. I like the prices when I first signed up, but the price increased the longer I was signed up for the services.

Very expensive and your monthly bill goes up every three months, you don't know why but it shows you charges for special channels you did not know you had. Plus you get channels that you don't watch but they still charge you for them!

Very good selection and easy to work with. To get through on the phone is sometimes difficult.

Good customers service were like direct tv than any other carrier if you got problems they walked with you and help you till resolve the problem.