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DIRECTV

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1,315 User Reviews

9.1

Overall Score

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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Star Rating

2.8

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1,315 Reviews

Review Breakdown

5 grade

18%

4 grade

20%

3 grade

16%

2 grade

13%

1 grade

33%

Sentiment Criteria

Value

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Quality

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Service

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DaretoExpose Las Vegas, NV

OK, service is too high for the quality of service that is poooooor.

13 hours ago

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cecigilbert25 Arlington, TX

I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.

1 day ago

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Megan Munster, IN

Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.

4 days ago

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DARYL Racine New York, NY

tHEY WERE OKAY BUT HAD WAY TO MANY INTERUPTIONS

5 days ago

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Cheyenne Stewart Knoxville, TN

Directv is the best TV satellite service. I highly recommend. Their customer service is excellent.

1 week ago

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Belle Bundy Sparks, NV

I'm a previous customer of Direct TV. Their service was pretty good. However, I remember when cable/satellite TV only cost because they didn't have commercials.

1 week ago

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Emmanuel Southside, TN

I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program. I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.

1 week ago

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MAGIC MIKE TERRORENCE Cleveland, OH

Direct tv is great.They provide great service to people that live out in the country.

2 weeks ago

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Tatiana M Irvington, NJ

Slow service but okay overall. Good packages and good customer service. I tried them but I wouldn't go back to them.

2 weeks ago

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Crystal Freeman Suffolk, VA

The television service had alot of pauses in my area when you are watching with clear weather.

2 weeks ago

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Rex The Bronx, NY

Not bad at all. Only when there's an overcast or weather is bad the reception is horrible

2 weeks ago

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HUSHAM H OMER Brooklyn, NY

I like the dish it coast less than regular cable and it give me more options on my TV services

2 weeks ago

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Brian DeVos Boiling Springs, SC

What I like best are the channel options and choices. What I like least is the cost. They have a great product, but they make you pay for it after the introductory offer. You can keep calling to get additional discounts but it is a pain. I also do not like to reception in bad weather and a dish on my property.

2 weeks ago

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Tisha B Atlanta, GA

DirecTV is good for a non-streaming service if you have problems with your internet speed, however it is very expensive. You select a plan but they add so many fees due to boxes and bolt ons, plus several taxes. It can get very expensive. Then they do not reward you for being a long time customer, instead your pricing goes up and the best deals go to new customers. Wish they would offer better packages at better rates.

2 weeks ago

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Meg ,

Directv has awesome deals on cable, you can also bundle and save. There always there to help whenever you need anything

2 weeks ago

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Audrey Dalton Canton, OH

We were customers for 22 years. We are ona fixed income and can longer afford their cost. I is way too high and we have switched to another service. Did feel their customer service was as helpful as they could be.

3 weeks ago

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Susan Cooper Lubbock, TX

I like that it’s fairly reliable and has some channels I like. But here are far too many religious and sports channels. I’d like to see some interesting informative channels as part of the package and not an additional charge.I’m paying $117/mo and have no interest in 75% of what’s available. I’ve been contemplating canceling my service and just use my Firestick. I’m living on SS so that’s a lot of money just to watch TV!

3 weeks ago

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HTemails P Alpharetta, GA

Directv has hidden fees, rate pice services without notices. do not use them save your time to discuss with them about the rate. their contract said that they can increase your price every year...?????? Edit Delete Share

3 weeks ago

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Victor Day Lawrence, KS

They required an expensive long-term contract I couldn't get out of when I moved unexpectedly. It cost me nearly $1,000 for services I could not use.

3 weeks ago

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Sandra Santee, CA

Satellite is not pretty but good function. Random program cancellation that are set on auto record. Will not record during unannounced programing updates. Lots of pixtulations on pictures. Sound is lost at times. Too many adds at bottom of screen during program which interferes with picture and the closed caption words. Lied about being able to move and just transfer service, had to sign up for a new contract for 2 years and was charged for installing dish.

3 weeks ago

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Dianejackson Dallas, TX

Direct tv is overpriced I’m about to cancel after 9 years how do you charge your customers for your equipment after they have had it for almost 10 years I think this is unexpected

4 weeks ago

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Robert Hamilton Macomb, MI

During Wind storms rain fall always Lost connection unfortunately it was a very precarious situation and experienced at times!!!...

1 month ago

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CDLEAMAN Mesa, AZ

Been with them for years and couldn’t ask for better service. It is more reliable than any other company out there.

1 month ago

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Ira Zuniga ,

Just cancelled direct tv after over 20 yrs with them..they had been reaching out to me to work out a better deal for me. I finally had time today and the best they could do was to offer me cellphone service!??? I have had premiere packet the entire time and Belle the customer rep said I should call at the end of month amd ask again. Did not allow me to speak to a supervisor. I guess loyalty has an expiration date like they say.. I feel good in my decision, ATT has ruined Direct TV customer service.

1 month ago

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Bernadine Birdsong Studio City, CA

I have used DirectTV for many years. I love the service but not the price. If they do not figure out a way to compete with streaming services, firestick etc I do not think they will make it

1 month ago

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Rogers Family Salt Lake City, UT

My husband works for AT&T and we love our directv. I love being able to record my favorite TV shows and watch them later on.

1 month ago

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Summer Clements Tyler, TX

Our service has been consistent. We were hesitant to switch to satellite b/c of weather issues we'd heard about, but we haven't had a problem.

1 month ago

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Toni Purdy Bullhead City, AZ

I like their packages however when the 2 year is up they are not as friendly in helping you get a package and are lied to.

1 month ago

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Grace R Hesperia, CA

There fees are Too High We don't use them anymore The service is not great and the tv goes out in rainy weather

1 month ago

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Michele Marano Las Vegas, NV

I like their monthly fees. I used to pay double with cox cable! Direct doesn't have any "outages"

1 month ago

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Antonio Phoenix, AZ

very helpful when it comes to managing my account and helping me find deals to save me money.

1 month ago

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Sandi Portland, OR

Directv was always easy to work with. They would always help you decide the best package for you.

1 month ago

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xw justin American Fork, UT

It was good for a bit but then it got super laggy and wasn’t reliable to watch anything on

1 month ago

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Greg Christensen Longview, WA

Been a customer for years, they constantly try to improve their service and are willing to work with you.

1 month ago

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Richard Salazar Albuquerque, NM

Increased service 40 bucks more! Direct TV sucks! Will have service disconnected very soom!

1 month ago

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Margie Pettaway Norcross, GA

Been a customer for almost 4 years and the value of money is worth it and affordable. Would recommend to anybody looking for good and realible service.

1 month ago

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Erin Prindiville Hamtramck, MI

Setting up service went well. Not too happy with rising costs, and no Weather Channel.

1 month ago

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Timothy Lesperance Fort Worth, TX

Prices increased and coverage decreased. I'm not happy with the overall service plans available.

1 month ago

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Steve Stangland Napa, CA

wide selection of channels Their costs keep climbing up, they do this slyly. Customer service needs help

1 month ago

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SA Summit, NJ

Service was too expensive and they did not give you enough options for monthly payments.

1 month ago

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COLEEN FLOBERG Eudora, KS

Love, love DirecTV. No outages, many channels, several program choices & great price for what we get.

1 month ago

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CoasterRider Show Low, AZ

I have been a customer of Directv for many years and have found them to have reliable service and great customer service.

1 month ago

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Maralisa Salazar ,

Terribly overpriced. Saved a lot of money by switching to online streaming services.

1 month ago

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Billy Kinzer Bluefield, WV

If you ever want a great satellite experience that not what you will get. They have a great selection and packages to choose from. Beware though! They get you in a 2-year contract and give you a great monthly rate only good for one year. The rates go up on the second year.

1 month ago

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Maria Oquendo San Juan,

Excellent cable tv show. They have a variety of choices in programming and equipment.

1 month ago

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Tim Bishop , GA

Great selection of channels, good clarity even in storms, only down for all is that they have entirely too many up charges, so just watch your bill

1 month ago

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Alexandria Faggard-Taylor ,

I like direct TV. I just think that y'all are a little expensive. Lower your prices.

1 month ago

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yoly Hinesville, GA

Its awesome if we have a problem n call ,they r very helpful n resolved it right away. N no question ask. N if they need 2 send some1 they send them right away, 2. Good company. Don't have 2 pay extra.

1 month ago

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Joan Barnes Colorado Springs, CO

We switched to DirecTV from Comcast. Love the customer service and staff. Very helpful, plus great rates.

1 month ago

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Sicely Lyn Russell Mesa, AZ

I think Directv is confusing. I've never understood how to use it all the way. It does have alot of options though so that's good!

2 months ago

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