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DIRECTV

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1,409 User Reviews

9.3

Overall Score

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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Star Rating

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1,409 Reviews

Review Breakdown

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18%

4 grade

20%

3 grade

17%

2 grade

13%

1 grade

32%

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Billye Newcomb Galveston, TX

Okay but expensive. Can’t ever find anything I want to watch so I record a lot of shows. I would like to find some thing better and cheaper. We can only have three TVs on at one time which is inconvenient when we have company. We lose the connection a lot when it rains

3 days ago

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Nyla C. Edison, NJ

DIRECTV has been the trusted TV service in my family for over 10+ years now. Directv has had its faults in the past including having really bad service connection during a storm; whether it is a small drizzle or a big thunderstorm, the services and internet connection is automatically down. Another thing about DirecTV is that when it comes to DVR and recording shows/movies, there is a limit as to how many services can be recorded at once and it also limits how many people can stream at one time; for example if my mom and I wanted to watch a recording on two different tvs, my sister and brother would have to watch DVR and not regular tv because two people are already using it.

1 month ago

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Patrick L Sugrue Ooltewah, TN

Used to be a member of Direct TV for 12 years but their prices were getting too high. Customer service wasn't interested in offering a better price to a long term customer yet often deeply discount service to new members? I've never understood that. In any event, I liked their product and service, just felt it was over priced and they treat an unknown customer better that a 12 year customer so I went to DISH network basically same product but better price. I get calls all the time now offering discounts you snooze, you lose guys. One beef is seems you have to buy service on a tier level to get certain channels especially in sports and the channels I want Golf SEC etc... forced me to pay a good bit more and get many channels I'd never watch just to get one or two channels I do want. Be nice to have a basic package and then buy other individual channels. DISH is the same and the hulu and others too hate that

3 weeks ago

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Nina Harris-Whitten Attalla, AL

They have a good program list and also have incenitive payments that will help with the bill. Sometimes when they get something wrong you just have to give them a call and most the time they give you a credit of anywhere from 25 bucks to 50 bucks off your bill for the inconvence. They are easy to get along with. and they have some amazing channels ..

4 weeks ago

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Paul Stein Toronto, ON

1 week into direct TV, 1 of2 tuners quits. Direct TV wants to charge me $150 to send a service guy out since I did not buy the service plan on THEIR NEW EQUIPMENT. NO F-ING WAY. Told them to send another box & I would install it. I am a retired electronics tech. NOPE! So I told them to send prepaid packaging to send back or 7th day its in the trash. 4 years of wrangling, ended up suing them for $5000 for drama charges in small claim court. Posted judgements on credit bureau and they gave up, but never paid.

1 week ago

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Michelle Powell Anderson, SC

If there is a cloud in the sky, Direct TV doesn’t work. My internet is constantly dropping and the tv goes out. A representative of Direct TV told me I needed to watch lower channels if there was a cloud coming over….WHAT?!? That’s NOT a good deal!

1 week ago

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Douglas Gough La Marque, TX

We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!

2 weeks ago

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David H Sigl Ludlow, VT

Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.

2 weeks ago

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Leonard Leo Potomac, MD

With only two satellite TV services available, DirecTV (ATT) provides foreign channel service only, which saves me from buying unwanted US channels. Customer service is subpar. It took two separate appointments and hours on the telephone with customer service in order to simply replace a converter box. While the installers and repairmen are capable, the telephone support is lacking.

2 months ago

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Kort Kort Hopkinsville, KY

This company does have good characteristics. They have a lot of educated and well-versed customer service advocates. That’s incredibly important to have and they do a great job. I have had some issues with my channel lineup and the program completely shutting down. They have had to come to my house to troubleshoot before and it wasn’t a really pleasant experience. But, overall the service is good and the customer service is great.

1 month ago

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Sarah Rosencrans Portland, OR

Personally I love DirecTV because I lived way out when I didn't offer a whole lot of TV providers so I was very satisfied with them

1 week ago

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Greg Becker Amherst, OH

High quality programming for the money. Customer support is very responsive. Doesn't take long to actually talk to a person. Had a tech out quickly for one of my boxes

2 weeks ago

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hemant mahidhara Grafton, MA

I had DIRECTV service for a couple of years. Primarily took the service for their international channels selection. The service was quite good and the channel selection was extensive.

3 weeks ago

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Christopher Milke Olney, MD

20+ year customer who just "cut the cord" and went to streaming TV. Service was great but too many channels and rising prices scared us away. Will consider AT&T's offering if the offering and pricing becomes competitive.

2 months ago

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Darrin Pelham Rincon, GA

We decided to end our service with Directv and they hounded us to the point of being rude trying to get us to stay with them and that really made it so we would not go back. Our initial decision to get rid of the service was due to the rate increases that and changes to programs that we could no longer see unless we went with a more expensive package. Also there was the issue with the service cutting out with storms but that was understandable.

1 month ago

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Ben Hayward, CA

I was happy with my service and had a great service plan wasn't too expensive until I moved and was told in order to transfer my service to my new address they would have to come out and set up the satellite dish and it was going to cost me $2500 that they only do the free installation when you are a new customer so by not agreeing to that I canceled my service only to be stuck with the remaing months of the contract they wanted me to pay ended up going to collections and I don't plan to ever pay it can sit there until it falls off my credit..

1 month ago

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JoAnna Di Sibio Brentwood, CA

We have all the channels you can get and we have a lot we don't watch. It would be great to be able to select all the channels you want and not have to have all the extras just to get what you want. Might be hard to do but with today's technology it would be worth trying. DIRECTV would be ahead of the game. The one complaint I have is that the system goes down too often. At least once a week or more it goes down and we have to wait for 15 minutes or so for it to come back up. This is very frustrating when we are watching a movie especially or sports where every minute counts.

1 month ago

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Campen Phoenix, AZ

I have had DIRECTV since 2013. Overall I absolutely love the service. My only concern is that they give a better deal to new customers than they do too old customers that have a perfect record with the company. That is something they should look into.

1 month ago

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Anthony Nuttall Philadelphia, PA

and I got my when I go ordered my package for DirecTV when it came the guys that came were great they they were very fast courteous and very clean about what they did I had no problems the only problems I see is in the satellite loses loses acquisition when it's in sunlight directions to much sun or too cloudy other than that customer service is quick and prompted what they do and when the text come out their work is always good they always clean up behind themselves and they leave there's no mess behind

1 month ago

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Patricia Rossi Tucson, AZ

I have been a user of DIRECTTV for approximately 16 years. They have terrific customer service. They offer the greatest variety of “packages” resulting in good savings. They are always efficient and helpful in the event of any issues arise. I have recommended then to friends and family who were very pleased as well.

2 months ago

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Kevin D Franklin, IN

After years of putting up with lost signals, on a frequent basis from our previous satellite provider, we made the switch to DIRECTV. It has been a great decision! Rarely do we experience lost connections and the HDTV clarity is wonderful. The only issue we have experienced was the contract dispute between our most watched local channel and DIRECTV, effectively losing this channel for weeks. I contacted their customer service department to let them know how unhappy we were. The rep I spoke to was very professional and explained that the company understood our dissatisfaction. Offered and followed through with an adjustment in our monthly billing, which eased the frustration somewhat. Again, very happy we made this change.

5 months ago

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Horace Atwater Jr Atlanta, GA

In an earlier review of AT&T I was speaking about Direct Tv. I was a customer for more than 20 years but AT&T's management forced me out.

1 week ago

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Ivana Marrero FL

Great experience! Had them for over 10 years. Always had great costumer service, whenever I had an issue they were quick to fix my issue.

1 week ago

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Sean cavanaugh Wayzata, MN

Constant deception in pricing! Constant calling to attempt to get pricing corrected. Wasted many hours talking to the incompetent representatives over the years! So glad for smart TVs!!, Was finally in a position to drop direct tv after 25 years! One of the happiest days, knowing that they will no longer deceive, lie and cheat customers! Drop Direct tv ! Get a smart tv you will thank me!

1 month ago

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Kathy Straub Plattsburgh, NY

The product itself is good. I pay extra each month for service if I should need it, but I have had very little satisfaction with getting it. A technician was scheduled to come between 8 and 12 p.m. and they cancelled saying I didn't answer my phone. This happened 5 times in a row. My cell phone log showed NO phone calls from the technician, and after taking time off work to be home all those times, I finally gave up. I had a friend that is a technician for another company come in and fix it. The service is VERY POOR.

1 month ago

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Kamrul Kibria

It’s not just a tv, it’s like a whole world. You can watch live and demand anything you wanted. Best in features and communication.

2 weeks ago

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Sarah Neal Lexington, KY

Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever. They will bill you months after cancellation and you will never get your money back. The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142. We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service. We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated. We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us. I would not recommend. (We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)

2 months ago

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Sd Norman, OK

Direct tv has been notorius for changing the prices on the channel packages without notifying you. One month it may be the regular rate next month they added a hundred to your bill. Heck they even change your package plan without asking and pick your channels for you. If you get an americian on the phone well your in luck but if not dont dare ask for a supervisor. They wont let you talk to one.

1 month ago

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Bill Newman St. Marys, GA

Good satellite service. However, Prices go up every year so I call and get a loyalty discount EVERY single year…it’s worthwhile. This year my loyalty discount is $65 per month off the stated price.

1 month ago

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Michael Bieker Los Angeles, CA

Expensive after year one. Better options for the money available. Rates for me went up extremely high after my first year of service. When they debuted back in the 90's they were the best in the business. Now, with so many options, its not as price competitive to other companies.

1 month ago

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CharcoalAxe Highland Park, IL

After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.

3 months ago

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KLF Fort Worth, TX

We have been very pleased with Direct TV. We have the tv channels we want at a similar price to other providers. We have not needed any service or repair in 2+ years of service.

3 months ago

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cecigilbert25 Arlington, TX

I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.

3 months ago

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Debbie Prevo Dayton, OH

I’ve been a customer of DIRECTV for several years. I left another provider several years ago due to a recommendation from a friend. I get more channels at a great price. Best decision ever.

2 months ago

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Kelly Little Plymouth, VA

We are currently a customer and have had a good experience so far. The servece tech was nice and professional.

3 weeks ago

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terri escude Westwego, LA

I've been a long time customer and I have always been happy with Directv. But, I don't really feel like their product is not living up to todays offerings. I think they need to fix their programing. TOOOOO many commercials on playback shows. I am actively looking for another form of tv.

1 month ago

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Pati Ogletree Phoenix, AZ

Was a direct TV customer for years until they wouldn't negotiate their price with me as they had in all previous years. After all the years paying for this service I dropped them and went to an antenna. Terrible customer service. Do not recommend them at all!

1 month ago

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JoAnn Carroll Oklahoma City, OK

The DIRECTV Company were easy to be a customer wit.They were also very polite, & able to serve me well with any issues I may have had which were few.

1 month ago

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B Lemas Boise, ID

I had the old satellite system and it was great. The new DirectTV now, renamed to ATT tv, is fine but you're limited on DVR space and it's a little glitchy.

1 month ago

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Cbblighthouse Atlanta, GA

Great selection of channels. Genie recording device makes recording a breeze. Only drawback is you have to keep with specials and discount programs to keep cost down.

1 month ago

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chad c Boise, ID

good signal all the main channels bad has had hidden fees in the past and if you have any hard ships they are happy to keep you under late fees even if the service wasnt used and the love of contracts penalties and late fees

1 month ago

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Melony Pope Oklahoma City, OK

DirecTV has great service, have had no issues with them. Customer service is prompt and determined to fix any issues you might have.

1 month ago

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Megan Munster, IN

Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.

3 months ago

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Emmanuel Southside, TN

I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program. I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.

3 months ago

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Holly Neff Moorefield, WV

I was a customer for 17 years customer service was always very difficult to interact with. Getting any kind of technical help was next to impossible. Every time I tried to switch services to a different provider they always said you are under contract. Even though I never signed a new contract and only upgraded my equipment one time in 17 years. Would not recommend. Also continued to raise prices while providing less programing.

2 months ago

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Rachel Davenport, IA

A very expensive service! 3 TVs with service cost almost $300 a month. The same 4 commercials play, sometimes two times in a row. Their customer service is good if you can get state side assistance. Directv is always willing to upgrade equipment or offer small discounts.

2 months ago

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Corbin Short ,

When I switched to Directv, we were coming off of DISH network, which was a relief. We had a lot of problems with their customer service. While we did not necessarily get better customer service, we ended up liking the interface much more and the change selection. We no longer have a need for satellite TV. Since we have canceled, I get nonstop calls from Directv that are driving me crazy. They offer me deals to incentivize me to come back. What about deals when I was a paying customer though!?

6 months ago

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Jack Lambert Salt Lake City, UT

They are absolutely terrible. No communication, poor service (customer and the tv), and horrendous technology. It’s extremely slow.

4 days ago

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Cocohdz Richardson, TX

I really love Directv, but it seems like we can never catch a break! They charge you for everything, ( i.e., box with DVR, extra genie boxes, Regional sports fee, TV access fee, state recovery fee, taxes on this and that,......) now they are telling me that my bill is going to increase by $2 within the next couple of months! I have tried other subscription services but they just don’t offer the sports channel that show Dallas Mavericks games, so if I want my hubby to be happy I have to keep Directv on in our house!

5 months ago

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Pazzo Miami Plant City, FL

I had DirectTV and I liked it. Value was not so bad. Signal was good and they had good deals.

1 week ago

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