DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read what other DIRECTV customers are saying about their service (below).

The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them. 

SELECT™

  • Price: $35/month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $40/month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $45/month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $55/month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $60/month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $110/month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR

Another issue for customers in the past was bickering over who got to control the remote. Now any iPhone can act as a DIRECTV remote, and up to four different shows can be watched in four different rooms at any given time. So customers who have multiple TVs in the house will never have to fight over watching their favorite show again. The Genie displays both HD programming and can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different shows in multiple rooms, has many customers asking, "How much extra equipment will I need?" With DIRECTV, all they'll need is a Genie Mini in each additional room. Also, if they have a Samsung or Sony Direct Ready TV, customers don't need any external devices to run multiple TVs through the network.

Channel Lineup and Selection

DIRECTV has plenty to offer in regards to the number of channels it gives its customers. The TV provider has over 200 live HD channels and a plethora of movie channels. The company offers HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions then this DIRECTV package is perfect for you.

DIRECTV is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market- games, every Sunday. This package particularly appeals to football fans, but if you're a fan of another major sport, no need to panic DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling, customers can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increase
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation. 

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480

There is a disclaimer at the bottom of DIRECTV's site that states there is an early termination fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increase 

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. 

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty connections during considerably adverse weather.

The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV has an incredible assortment of channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard.

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package.

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

We'll Introduce You!

Call our recommended rep over at DIRECTV below.

1-(866) 416-5157

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User Reviews

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889 Reviews

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Anne R
December 4th, 2019 Duncan, OK DETAILS
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I feel I was scammed. I wanted to sign up for NFL Sunday Ticket and an online customer service rep didn't answer my questions directly. I thought it was just a language barrier, but my understanding was a one-year contract at about $30 a month with a 3 month free movie channel package. I was able to watch games that day. After the dish was installed, I found out we have a 2-year contract at $69 /month. I wouldn't have agreed to that ever. The rep was not honest and I have no record of the chat. He also kept asking me to close the chat window if we were done. I realize I was scammed. The cancellation fee is $240 prorated and $10/month. This was a costly mistake and I will never trust AT&T or DishTV again.

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Connor
December 2nd, 2019 Farmington, UT DETAILS
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The apartments I live at currently use DirecTV and they are awesome. Still learning the system, but I'm loving it. Whenver I have a question, they are so quick to answer. One of the best CS teams I've ever dealt with.

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KC
November 26th, 2019 Riverton, UT DETAILS
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We really liked Direct TV, mostly for the NFL ticket. They had a couple of really neat features too -- we liked being able to pause one channel, flip to another and then go back to the original channel where it was paused. The reason we switched is price. They kept increasing the price.... by a LOT!

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Amanda
November 26th, 2019 Warrendale, PA

Direct TV has all the TV stations I would need! Very satisfied with my options.

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Kaydence Bonino
November 25th, 2019 Riverton, UT DETAILS
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We were once a customer of Directv but a few years switched over to comcast. We never had a bad experience with Directv. The only reason switched to comcast was because they offered a bundle pack with our internet and it was a cheaper route to go.

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Joe Zanter
November 19th, 2019 Edgerton, WI DETAILS
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It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea. Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month") I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that. I am frustrated in a measured way.

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Spencer Morris (Logan)
November 19th, 2019 Riverton, UT DETAILS
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I used to love DirecTV-- was the only one Id use--- but has gotten so expensive.

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Jon Posey
November 19th, 2019 Riverton, UT DETAILS
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I used to love DirecTV, then when it came time to renew, they screwed me, I told them I would never come back (after 7 years as a customer) and they could have cared less. No loyalty at all, and even after all this, they send me so much junk mail and even call me begging me to come back. They don't get it and it's frustrating. I tell everyone to steer clear.

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Ariyana Miller
November 15th, 2019 Riverview, FL DETAILS
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Large variety of channels but tends to lose signal with bad weather. Overall very good service.

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Mike p AZ
November 14th, 2019 Scottsdale, AZ DETAILS
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Nightmare of a company went to the dogs after the AT&T merger. Lies, incorrect, and misleading information, customer service people contradict themselves continually with every call. Absolutely zero loyalty and appreciation of a 15-year long customer . Actual service is nice great DVR but the company is horrible always jacking up adjusting your rate nickel-and-diming. Even under "contract" they find a way to raise your rates. What's the point of a contract then? I can't just decide to pay them less why do they think they can get away with just deciding to charge me more? How does a $58 package turn into $107 a month? Their bull service fees, advanced receiver fees, DVR fees Etc are a joke. I canceled and went with orby. Sure Orby package and DVR a much less sophisticated system and programming but also less than half the price...

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Karen
November 13th, 2019 Georgetown, KY DETAILS
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Like many of my neighbors, I am subjected to countless numbers of door to door salespeople pushing plans for television subscriptions. Comcast, Dish, Directv, have all been at my door in an attempt to sell me something. Until October of 2018, I successfully turned down all of these offers. None seemed to offer a plan that I was interested in. Prices were either too high to begin with, or sneaky low introductory offers with a 2 year contract and the second year at an exorbitantly high price. In October 2018, A young lady came to my door with yet another offer for satellite TV. After patiently listening to her sales spiel, I asked if the seemingly acceptable price was for the length of the contract, or only 1 year. She assured me that it was for the duration of the contract (2 years). Thinking that this was a new offer due to the fierce competition in the area, I believed what she was saying, and signed an installation agreement. After installation, for whatever reason, I became suspicious, and on the 25th of October 2018, called Directv customer service. After explaining to several CSRs, I was finally "escalated" to a CSR who called herself "Pauline". I was assured at that time that my bill would remain at the agreed price for the 2nd year. Fast forward to this October, and suddenly my bill has more than doubled! On October 23rd, I once again called Directv, expecting to resolve this issue. After spending 15 minutes jumping through the hoops of the phone tree, I finally spoke to an agent "Christine" who could do absolutely nothing (no surprise there), and was referred to "Customer Loyalty" , and with Directv, including the contact with "Pauline". I was told that despite what the salesperson told me, and despite what "Pauline" had assured me, I was expected to pay the higher price. When I objected, "Brenda" put me on hold to (presumably) confer with someone with more authority. She came back with an offer that was still $6.00 higher than the original offer. This was rejected by me, and I told Brenda to cancel my plan, I was advised that there would be a $200 early termination fee (of course). As I had not yet received a confirmation of cancellation either through the mail or Email, I called again on November 3rd 2019 to re-request an Email confirmation and offer Directv an opportunity to do the honorable thing and restore my payment to what I had been originally promised. 3 levels of CSRs later, the best they would offer is $15 off the inflated price. Perhaps I'm very "old school", but I believe that honor is very important. and I have been treated dishonorably by Directv. A promise is a promise, I held up my end, why can't Directv do their part?

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kay
November 13th, 2019 Evansville, IN DETAILS
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signed up for At&T/ direct satellite. Rep for company told me I could have extra pkg for channels for 7 dollars more a month. when they came to install there was no extra pkg and also done installing, they told me I had 30 days to cancel. Now this is 2 rep from Direct Tv/AT&T that fed me line of Bs. Tried to cancel because of this and would do nothing about the lies. I am paying ETF because it is worth getting rid of them. No telling how many more lies I would get told.

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Kevin001
November 6th, 2019 Belle, MO DETAILS
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I have been a subscriber for 30 plus years but you care too much about new subscribers instead of your old ones and give big discounts to new subscribers. Why not worry about keeping me than someone that keeps switching service.

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Carolyn Millen
November 1st, 2019 Ridgeland, SC DETAILS
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Liars Lairs the worse customer service people I have ever done business with 30 times or more with the same issue with no resolution you call back and get another lie minus zero is my rating

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Carl DeRossi
October 29th, 2019 Pompano Beach, FL DETAILS
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They constantly rip you off. You get a promotional package they charge you a different bill every month. you call them to fix it, the next month it goes even higher. lets say after like 10 phone calls for 2 years The bill went from 60 dollars to 250 dollars a month in that time frame. Every time you call to fix the problem they claims it starts a new 12 month contract. This is the biggest con i have ever seen. you threaten to cancel then they tell u well that is another 480 dollar cancellation fee. plus you have return the junk they rip you off every month for in rentals or they charger you hundreds of dollars for each piece. you return it they charge you anyways. Keep away from this company. What ever you do do not use their service or products you will regret it they make you feel like your dealing with a mafia mentality.

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christina
October 28th, 2019 Canal Fulton, OH DETAILS
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crappy customer service and awful plans! I was given False information when signing up for Direct TV and called IMMEDIATELY to cancel and was promised NO FEES.... Well not to my surprise.... Misled again! Will also be cancelling my cell service over this!

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Adriana Diaz
October 21st, 2019 American Fork, UT DETAILS
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Easy and affordable , no other service could compete!

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Desi
October 18th, 2019 Pleasant Grove, UT DETAILS
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Our family has been using directv for years and the service is great. No regrets!!!

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Linda Anderson
October 15th, 2019 Forest, MS DETAILS
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You right about price hikes not only did they charge me 38.00 after promotion period they just charge me another 38.00 called about it said they didn't charge me enough the first time they made a mistake can't wait until this 12month is up worse decision ever getting Direct Tv

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Dylan Curtis
October 15th, 2019 Pleasant Grove, UT DETAILS
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I enjoyed the picture quality and channel choices,. Living in Utah means heavy snow sometimes and it was a bummer when the signal would be lost in snowstorms.

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sydney clark
October 14th, 2019 Gilbert, AZ DETAILS
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The only cable provider I still will use! I love the people who work here and they are fast at answering questions!

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Rischelle Mikkelson
October 14th, 2019 American Fork, UT DETAILS
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They offer a good variety of plans to customize your viewing needs. We decided to bundle internet as well. The service was reliable expect in heavy storms.

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Chad Carman
October 14th, 2019 American Fork, UT DETAILS
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I have enjoyed Directv for years now. They have a very wide range of TV channels that I love, and they're price matches the quality.

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Cameron Clark
October 14th, 2019 Provo, UT DETAILS
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Don't love DirectTV as much as Dish. A bit harder to navigate and more spotty. Would get Dish before DirectTV.

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Sydney Boren
October 11th, 2019 American Fork, UT

I really love the selections of channels that Direct TV offers it's customers. I also love on demand. It makes it so easy to watch the shows and movies I want. There is also a great selection on demand for free, and the ones that are not free are priced reasonably.

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Linda Clark
October 10th, 2019 Gilbert, AZ DETAILS
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I had direct tv for many years and discontinued service because it got too expensive.

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Lesa Stewart
October 10th, 2019 Saint George, UT DETAILS
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We get to watch all ate favorite shows anytime. They have wonderful customer service.. Lesa

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Ed Clark
October 10th, 2019 Mesa, AZ DETAILS
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I used DIRECTV for a short period of time. I was not happy with the cost for the package that I desired. I had no problem with the service. I just found them to be expensive.

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Jen
October 8th, 2019 Clarks Summit, PA DETAILS
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We just got rid of DTV after about 17 years. When we had no issues it was ok EXCEPT FOR STORMS-RAIN AND SNOW. If there’s a storm, forget it. You’re not watching anything. When there was issues, the customer service was horrible. Always wanting to charge us for everything. Their receivers weren’t the best. Always had issues and needed replacement. We were finally fed up with DTV and not being able to watch Phillies games, we switched to Xfinity

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L. Fowler
October 8th, 2019 Pleasant Grove, UT DETAILS
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We used Directv a few years ago before changing to cable. It was a little difficult to use in our windy neighborhood. Hopefully they have been able to fix that.

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Alyssa Boren
October 8th, 2019 American Fork, UT DETAILS
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The service is fast and the DVR has a good amount of space on it. Recording shows and movies was easy and you could record multiple things at once.

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Zac Marx
October 8th, 2019 Brighton, CO DETAILS
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I am not a huge fan of DirecTV except to watch BYU football and BYU basketball. It was easy to setup and use though.

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Vincent Leuzze
October 7th, 2019 San Jose, CA

Watch this all the time and neved have had a complaint, best shows and very consistent connection all the time.

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Melinda
October 7th, 2019 Pleasant Grove, UT DETAILS
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We had Direct TV for many years, more than ten. We were constantly having issues with billing. They did not have easy to fix billing and made many billing errors.

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Amy
October 7th, 2019 American Fork, UT DETAILS
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We used cable for years and switched to Directv. We loved it so much that when we moved locations we kept using their service. It was great but became too expensive. We realized we weren't watching tv as often. Their customer service is great to work with. If you watch alot of tv this is the way to go.

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Jami Howell
October 7th, 2019 Farmington, UT DETAILS
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It's too expensive for the packages that it offers and it hardly ever has the games and channels that I want. Always in "contract disputes". Freezes all the time and they never offer upgrades.

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John McMahan
October 4th, 2019 Union City, TN DETAILS
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I will never do business with ATT again. I had DirectTV installed in May 2019, I canceled in a month. The receiver wouldn’t stay connected to my internet. So we tested it with two other internet sources; ATT did troubleshooting and determined indeed the receiver needed to be replaced ( just got a bad one). No problem, they will do it for $100. Really, you just put this system in less than a month ago and you want me to pay $100 because your equipment failed. Canceled and called Dish. I also moved our five cell phones to Verzion since they were so rude. I returmned their equipment as requested and now they are trying to get me to pay an early termination fee; in fact they had a collection agency call me today. That’s what being apart of the ATT family is like..

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PapaP
October 4th, 2019 Garland, TX DETAILS
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It's Thurs Night, Oct 3, 2019. The debut of "4K" Thur Night Football! I had a DTV tech come out Wed (yesterday) checking my lines/channels/DTV boxes as well as my 4K Sony TV and HDMI cables. "Sir", he said, "you are all go for tomorrow night's game, in 4K." So, here it is. I'm looking at it right now; "Live". This has to be the WORST LOOKING PICTURE I HAVE SEEN IN YEARS. This simply is NOT 4K. Somebody screwed the pooch on this one. Maybe they all screwed this up; starting with the camera equipment used to televise this program. Don't buy the hype. It doesn't even look HD. Big disappointment. Gary P Dallas, TX

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Jennifer Bachan
October 4th, 2019 Dalton, PA DETAILS
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I enjoy my Directv. I have had it for close to 20 years and through a move. They made the move so easy. I enjoy my programming and the app. My one complaint is the pricing. It is expensive and the NFL package use to be affordable but now not so much. It is disappointing.

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Becky
October 3rd, 2019 Livingston, TX DETAILS
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Overall we are satisfied with DirectTV. The only downside is they are not travel friendly for full-time RV travelers. I do get tired of paying for all the sales and reality TV channels.

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Anonymous
October 3rd, 2019 DETAILS
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We are not a sports tv family just wanted some local channels when the kids were little PBS disney cartoon network boy does it cost an arm and a leg for a very long contract.

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Cynthia Carman
October 2nd, 2019 American Fork, UT DETAILS
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It has a great selection of channels and very nice customer support, but they charge too much which is why I gave them 4 stars.

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Tony Gibson
October 2nd, 2019 American Fork, UT DETAILS
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I started off with Directv early on when cable was still the king. I've always enjoyed the quality and content that I could have on Directv. Definitely recommend.

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Sherry Arnold
October 2nd, 2019 Alpine, UT DETAILS
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We canceled because it was so expensive and they didn't carry our favorite local station - KSL. Also, their prices kept going up. We just don't watch that much TV to justify the price. We went to a digital antennae instead.

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Phyllis Hecht
October 2nd, 2019 Lincoln, CA DETAILS
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I had a great experience with Direct TV. I Have so many good channels along with movies and sports events. If I had a problem I called and they would help me immediately. They gave a great price for a certain amount of time but then it ended.

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Kathy Castleton
October 2nd, 2019 Saratoga Springs, UT DETAILS
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It's very slow most of the time. When we try to ask a question there is never a clear answer or anyone who can help give us a specific answer. The billing is confusing and unclear

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Don Boren
October 2nd, 2019 American Fork, UT DETAILS
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I liked their remote very much. They had a skip forward and a skip back button. I liked the DVR capacity

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Amy Boren
October 2nd, 2019 American Fork, UT DETAILS
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Direct tv was fine, they were difficult to schedule and come out when we had problems. We discontinued with them when they dropped the pack twelve network.

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TOP
October 1st, 2019 Roxboro, NC DETAILS
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First, I HAD been a customer for the better part of 20 years. Over time the packages have gotten more expensive with less content, not to mention that customer service has gone from bad to completely useless. They just follow a script and I am pretty sure they really don't understand English very well - at least they were not listening to what I was saying. The latest incident caused me to cancel my account. My DVR died - it would not reboot, just blue screen with a code about hard drive crashing. Calling customer service I explained the code on screen and they wanted to reset it, but when the hard drive crashes, what is there to reset? On top of that, they did not understand the code. Its like they never heard of a hard drive crashing. I requested a replacement and customer service was trying to sell me on some monthly equipment plan, then said they could only deliver the DVR via technician. Really?? I was on the phone 20 min as they kept trying to sell me on stuff I did not need and would not drop ship the DVR. I hung up, called back, and canceled.

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Pam Robello
October 1st, 2019 Marysvale, UT DETAILS
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Their customer service leaves a lot to be desired. We had Directv before switching to Dish. Their channel choices were also not as desirable as those from Dish