DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read what other DIRECTV customers are saying about their service (below).

The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them. 

SELECT™

  • Price: $35/month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $40/month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $45/month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $55/month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $60/month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $110/month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR

Another issue for customers in the past was bickering over who got to control the remote. Now any iPhone can act as a DIRECTV remote, and up to four different shows can be watched in four different rooms at any given time. So customers who have multiple TVs in the house will never have to fight over watching their favorite show again. The Genie displays both HD programming and can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different shows in multiple rooms, has many customers asking, "How much extra equipment will I need?" With DIRECTV, all they'll need is a Genie Mini in each additional room. Also, if they have a Samsung or Sony Direct Ready TV, customers don't need any external devices to run multiple TVs through the network.

Channel Lineup and Selection

DIRECTV has plenty to offer in regards to the number of channels it gives its customers. The TV provider has over 200 live HD channels and a plethora of movie channels. The company offers HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions then this DIRECTV package is perfect for you.

DIRECTV is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market- games, every Sunday. This package particularly appeals to football fans, but if you're a fan of another major sport, no need to panic DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling, customers can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

Visit Site

The Bad

  • Possible Monthly Fees
  • Price Increase
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation. 

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480

There is a disclaimer at the bottom of DIRECTV's site that states there is an early termination fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increase 

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. 

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty connections during considerably adverse weather.

The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV has an incredible assortment of channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard.

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package.

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

We'll Introduce You!

Call our recommended rep over at DIRECTV below.

1-(866) 416-5157

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

2.6
starstarstar_halfstar_borderstar_border

924 Reviews

Review Breakdown

5 star
17%
4 star
17%
3 star
15%
2 star
12%
1 star
38%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstarstar

Matthew Hall

January 23rd, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Directv is a wonderful company that is reliant and provides great services. With the option to record shows and what seems like endless options of channels to watch from. Not only is Directv a great service, it's affordable and worth the money.

starstarstarstarstar

SkylarPickens

January 20th, 2020 Gulfport, MS

Direct TV is awesome! They have a great costumer service that will help you with any problem!

starstarstarstarstar_border

Chase Reed

January 20th, 2020 , NH

DIRECTV is great for shows and movies, it even let's you rent or buy movies that just were released from the movie theater.

starstarstarstarstar

Asia Bui

January 20th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love having directtv because it had all of the channels I personallym wanted to watch on it! Plus i loved how customizable you could make it plus it was very affordable

starstarstarstarstar_border

Jesse Rice

January 17th, 2020 Long Beach, MS

It has a lot of channels but it can also be expensive at times but for the most part it’s good

history
starstarstar_borderstar_borderstar_border

Jasmine King

January 17th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Overall, not a very good experience. For the short period of time I had it, DirectTV caused nothing but inconvenience and was very difficult to work with.

starstar_borderstar_borderstar_borderstar_border

Carlyle

January 16th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Had DirectTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DierctTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and were hard to understand as they did not speak English well. I have switched to YouTubeTV $50 per month which charges less than half DirectTV for equivalent channels plus they have a tremendously better user interface.

history
starstarstarstar_borderstar_border

Donna Gaddy

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Went to direct tv from dish due to price but eventually they raised the price to more than double. Only use streaming d service now.

starstarstarstar_borderstar_border

Mrs.LadyTee

January 15th, 2020 Gulfport, MS

They were good as long as we were under contract. After the contract ended, the prices increased and all "promotional" discounts were null and void. The loyalty was gone once the contract ended.

starstarstarstar_borderstar_border

Andrea

January 15th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Cancelled our service after contract time was up. Finally cut the cord on satellite tv. Our price kept going up, and we didn’t watch half of the channels. It’s nice not having to worry about bad weather interruptions also!

starstar_borderstar_borderstar_borderstar_border

eunj

January 14th, 2020 ,

One of the only Fortune 500 corporations you'll see be in the "under $100" donations for a restored vintage theatre. Writing about the customer service would be redundant.

starstarstarstarstar

Lane Bradshaw

January 14th, 2020 Norcross, GA

Prices could be better but they have a lot of channels. I wish I had the CW but I still enjoy them.

starstarstarstarstar_border

Mickey Mangum

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I am currently a customer. The service itself it fine but since it's under the ATT umbrella the customer service is atrocious as you might expect. The bill is reasonable and I like that I can bundle it with my cell phone and internet.

starstarstarstar_borderstar_border

DAVID HADAWAY

January 10th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Recently left DIRECTV. The monthly cost kept going up amd we were not happy with with the programming. Just not worth it.

starstar_borderstar_borderstar_borderstar_border

John F. Schrader

January 8th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

While the service when working is OK, the maintenance support costs are not. When they send a technician to check a problem, it costs $99.00. If they find out that it is their equipment that broke, they still charge you $99.00, The warranty is only for 90 days. This means their equipment could break four times a year, and they could charge you $396 over and above your regular monthly fees every year. Nice rip-off scheme. I give you cheap equipment that continually breaks, and I make you pay for what is my fault.

starstarstarstarstar

Sarah Marfo

January 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My family has been with direct tv for over 7 years. We have a box in every room and it has loads of channels for your every interest. It is great after they fixed that rain interruption problem.

starstar_borderstar_borderstar_borderstar_border

Barbara Brady

January 3rd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Don't move, they will start a new contract on you, even though you still have the same account #. I had them over 1 year (2 yr contract) now they're charging me for 23 months, $460.00. I terminated because of the horrible customer service, (when you have to talk with 3-4 different people each time you call & repeat all the information/request.) Constant problems with my internet

starstar_borderstar_borderstar_borderstar_border

Cheryl Dawley

January 3rd, 2020 Nekoosa, WI DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Directv lost all credibility when AT&T bought them out. I had been a customer since 1992. I moved them to 5 residences and 3 states. However, when they told me that my bill would be nearly $175 per month plus a move fee of $250 I said no. This is not my first rodeo with complaining but we have always been able to resolve the problems amicably. This time was different. I had terminated my DirecTV to get a local cable services. No problem. DirecTV sent me several requests to reconnect. After a year of cable, I said yes. They told me that there would be a 2 year contract. I said no because I was building a home in a different state. That home would be in a heavily wooded rural area and it was doubtful I could get service. They responded that if that was the case, no problem with canceling. Guess what? I have been fighting them for 4 months. I filed 'an appeal' but nothing has been communicated. Today, I was told that I would have to dispute it on credit record. I have written to the California office to appeal again. I will also be researching a class action law suit. They are not living up to their end of the contract and their 'reps' make anything up to get that sale. I will also file a BBB complaint.

starstar_borderstar_borderstar_borderstar_border

Ruth E Bickford

January 2nd, 2020 Oakland, ME DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I can't express enough how difficult and painful it has been to deal with DirectTV/AT&T for cable services. Initially they offered a two year contract at one price without warning us that it would go up by almost 100% the 2nd year!! Then, after enduring the 2nd year we subscribed to a 3rd year, at a fixed price, with NO contract promised over and over and when it came time to stop the service, they said we DID have a contract. This was finally corrected by a supervisor who acknowledged we were right but not until after we had spent over an hour resolving this issue. Customer service is abysmal and you want to give up out of frustration. Then, after they promised the service was discontinued, they still made an automatic recurring charge to our credit card for a month we did not even use!! This is a polite and abbreviated summary of 3 years of shear frustration, over 6 hours total over the years correcting charges and dealing with the never ending pass-along customer service system, and we could never recommend DirectTV or AT&T for cable or any other services.

history
starstar_borderstar_borderstar_borderstar_border

Sue` Stackhouse

December 31st, 2019 Paige, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I signed up in June 2019 for AT&T internet and Direct TV and was told my bill would be 73.08 for the duration of the two year contract. This was in a chat. (I kept a copy).I was also told this was for two TVs. The Technician came out and connected one TV saying his work order was for one. When I contacted the office and questioned them concerning I was told it would be much more (over $100.00). But after talking with a supervisor I was given a discount and told the bill would be $52.60/mth. All good. I then received a bill for $141.00 saying I signed up for something else and it said that was my monthly bill. I again had a chat and was told that bill was wrong, my monthly charge was 57.99 and if I received a different amount ignore it. My receiver received water damage and was replaced. At first they sent out a modem, another chat. I am now being told that it is an advanced receiver (who knew?) and my bill has gone up by $15.00 a month so I can receive all these wonderful new whatevers. I was not told nor did I agree. They told me it is in my service agreement (I did not receive a service agreement) BUT they won't change it. I said okay send me the previous type of receiver and I will return this one. The answer, unfortunately we can not do that. If you have any other options DO NOT use this service! Billing is a nightmare and you never know what the bill will be! And you will spend a lot of time on a chat or the phone!

starstar_borderstar_borderstar_borderstar_border

Toni

December 31st, 2019 Tucson, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They do not prorate you for when you want to discontinue services. They stole from me. They make it ridiculously difficult to cancel services, had me on the phone an hour and a half only to connect me with a super rude manager who could do nothing to help. I've been customer for over 15 years and this is how they treat me.

starstar_borderstar_borderstar_borderstar_border

Mathew Reams

December 31st, 2019 Long Beach, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Let me start this with the fact that myself and my family have been DirecTV customers for over 20 years, but once they merged with AT&T, everything has not only gone down hill, but fallen off a cliff. I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when i moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, i was informed that i had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since i would like to cancel my service due to an unwarranted $60 a month increase for the same services. DirecTV/AT&T are completely dishonest and trick you into locking in contracts lined with hundreds of dollars of fees hidden within tiny print of pages and pages of documentation. Go elsewhere with your TV services and avoid the worst headaches and hours of wasted time with useless customer service when they overcharge you and automatically opt you into premium priced services without your true consent. What they are doing is borderline criminal. Avoid at all costs.

starstar_borderstar_borderstar_borderstar_border

Joanne Harrington

December 31st, 2019 Bloomville, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Not worth the high monthly cost and aggravation of not being able to resolve problems by calling the 800 number. Direct TV has a monopoly on this area and they take full advantage of it.

starstar_borderstar_borderstar_borderstar_border

Casey Carr

December 31st, 2019 Lake Villa, IL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worst customer service team. I was switching to DirecTv to save money on internet and phone. I choose the Choice Bundle for $99.00. I was also told by sales person that I could get an App for my three other TV's at no charge and this would be part of order. Tech showed up and advises me they don't have an App like that. Finally service is in and I notice I don't have all the channels. I call DirecTv and I am told I did not order Choice and to upgrade would cost me $135.00 month. I was lied to and this is deceptive business practices! Totally disappointed!!!

starstar_borderstar_borderstar_borderstar_border

David

December 31st, 2019 Advance, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have been with Directv a long time well before ATT purchased them. When ATT did the purchase at that time I thought this is good getting a good deal and a free premium channel due to having top line wireless service with ATT. But now that ATT has made a full transition of Directv. Here are the disadvantages of ATT & Directv. 1. Customer service sucks to say the least. When you call you will be speaking to someone in another country that has no clue and they do not take no for answer they only want to sell you services and or equipment instead of what you actually want. They even hang up on you!!! 2. Directv. accounts use to be able to manage the services and programs you wanted to watch or cancel online. NOT ANYLONGER!! You have to call to cancel and yes you talk with someone from another country that you can barely understand and yes they to want cancel because of some stupid excuse!!! I pay for the service I should have control of what I want to watch, specially since I am not under a contract. I ordered a new iPad with no chip but with ATT wireless service called to get a chip for the ATT service and a number. Yes same customer service and country. They could not send me a chip but yes they could sell me a new iPad under a contract. Finally after telling this person for the 5 time I have a new iPad all that is needed is a att chip for wireless service they hung-up on me. Ended up going to local store.. They to have the same an similar issues with said customer service. Have been with att wireless for many years about 18 or 20 now and I am ready to cash them and directv in for something different. Which I am sure there will be something about the next company that want be of the best but. The conglomerates of corporations are no longer for the customers the serve they are only out for them selves and and the share holders.

starstar_borderstar_borderstar_borderstar_border

Jerry

December 31st, 2019 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Never again will I subscribe to this deceitful company. 48 hrs of service I call to cancel and I get charged a $264 penalty!!!!

starstar_borderstar_borderstar_borderstar_border

Jonah

December 18th, 2019 Powhatan, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Loyal customer for years. When I moved the last bill got lost in the move. Totally my fault. 40 minutes on the phone and it was squared away. 2 weeks later I receive a collection notice. 47 more minutes on the phone and rep tells me to call collection agency and pay again. Poor service and a total scam. I paid my 163.50 per month. They had the equipment back a month previous to their last bill.

starstar_borderstar_borderstar_borderstar_border

Glori

December 11th, 2019 Henderson, NV DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

DIRECTV sucks. Tonight I invited friends over to watch the Rams game. Well guess what we could not watch because of another problem with the network. All summer we had no Channel 8. In September no channel 3 for a few weeks and again no channel 3. This is ridiculous and unacceptable. We as customers pay good money for our service and should be getting what we are paying for. Not at all happy!!

starstar_borderstar_borderstar_borderstar_border

Grant smith

December 11th, 2019 Otis, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This company is a marketing scam the truth is they give you a year of service and then double or triple your rate after one year.. This AT&T company sucks!!!

starstarstarstar_borderstar_border

Kylie Howes

December 11th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Direct TV is a decent satellite TV service that offers some good features like DVR recording and a variety of channels, but it's kind of outdated in the age of video streaming. The price isn't super cheap, and you still have to deal with frequent commercials, so I would personally recommend trying a streaming service instead of Direct TV.

starstarstarstarstar_border

BJ Tenney

December 10th, 2019 Woods Cross, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I never had any technical issues with Directtv, and loved their service, but I did feel like they were a little overpriced.

starstarstarstarstar

Sara Smith

December 9th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Had a good experience just didn't like the equipment attached to the house and where it was placed made it difficult to work when it snowed as it was covered.

starstarstarstarstar_border

Juan

December 9th, 2019 Beaver, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I miss having DirecTV. They have a quality tv interface, with the DVR you can record anything. The service normally always works unless there is a big storm. The only thing i do not like is their prices are a little high.

starstar_borderstar_borderstar_borderstar_border

Roberson

December 9th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Over priced, additionally cable tv is chalk full of advertisements and setup and cancel services are a nightmare. They never are there when they say they are going to show up for services.

starstar_borderstar_borderstar_borderstar_border

Keith

December 6th, 2019 Lakeside, MT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I contacted AT&T since taking control. Your 1st tier in the Philippines goes by a script period, your talking to a person that speaks very poor English. So, to get to someone that can make decisions it takes time and you get bounced around to different people, but your now back in America and has good English skills. I needed to get a replacement on a mini Genie, I asked was there a cost involved, I was told no. I then asked if this will effect my contract I was told again no. 11 months later I called in to restore a discount that I had lost, but the person (2nd tier America) that I had to wait till the discount expires, then call back after it expires and we will re-instate the discount. Well, today 1 day after it expired to restore the discount, now I was told that it can't be restored for at least 2 to 3 billing cycles. So I said let's cancel the account, then I was informed that I had a contract for another 13 months. Well, remember the no addition to the contract, THAT WAS A LIE! So, I cancelled anyway and plan to fight the charge to cancel.

starstar_borderstar_borderstar_borderstar_border

Anne R

December 4th, 2019 Duncan, OK DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I feel I was scammed. I wanted to sign up for NFL Sunday Ticket and an online customer service rep didn't answer my questions directly. I thought it was just a language barrier, but my understanding was a one-year contract at about $30 a month with a 3 month free movie channel package. I was able to watch games that day. After the dish was installed, I found out we have a 2-year contract at $69 /month. I wouldn't have agreed to that ever. The rep was not honest and I have no record of the chat. He also kept asking me to close the chat window if we were done. I realize I was scammed. The cancellation fee is $240 prorated and $10/month. This was a costly mistake and I will never trust AT&T or DishTV again.

starstarstarstarstar

Connor

December 2nd, 2019 Farmington, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The apartments I live at currently use DirecTV and they are awesome. Still learning the system, but I'm loving it. Whenver I have a question, they are so quick to answer. One of the best CS teams I've ever dealt with.

starstarstarstarstar_border

KC

November 26th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We really liked Direct TV, mostly for the NFL ticket. They had a couple of really neat features too -- we liked being able to pause one channel, flip to another and then go back to the original channel where it was paused. The reason we switched is price. They kept increasing the price.... by a LOT!

starstarstarstarstar

Amanda

November 26th, 2019 Warrendale, PA

Direct TV has all the TV stations I would need! Very satisfied with my options.

starstarstarstarstar_border

Kaydence Bonino

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We were once a customer of Directv but a few years switched over to comcast. We never had a bad experience with Directv. The only reason switched to comcast was because they offered a bundle pack with our internet and it was a cheaper route to go.

starstarstar_borderstar_borderstar_border

Joe Zanter

November 19th, 2019 Edgerton, WI DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea. Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month") I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that. I am frustrated in a measured way.

starstarstarstar_borderstar_border

Spencer Morris (Logan)

November 19th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I used to love DirecTV-- was the only one Id use--- but has gotten so expensive.

starstar_borderstar_borderstar_borderstar_border

Jon Posey

November 19th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I used to love DirecTV, then when it came time to renew, they screwed me, I told them I would never come back (after 7 years as a customer) and they could have cared less. No loyalty at all, and even after all this, they send me so much junk mail and even call me begging me to come back. They don't get it and it's frustrating. I tell everyone to steer clear.

starstarstarstarstar_border

Ariyana Miller

November 15th, 2019 Riverview, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Large variety of channels but tends to lose signal with bad weather. Overall very good service.

starstar_borderstar_borderstar_borderstar_border

Mike p AZ

November 14th, 2019 Scottsdale, AZ DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Nightmare of a company went to the dogs after the AT&T merger. Lies, incorrect, and misleading information, customer service people contradict themselves continually with every call. Absolutely zero loyalty and appreciation of a 15-year long customer . Actual service is nice great DVR but the company is horrible always jacking up adjusting your rate nickel-and-diming. Even under "contract" they find a way to raise your rates. What's the point of a contract then? I can't just decide to pay them less why do they think they can get away with just deciding to charge me more? How does a $58 package turn into $107 a month? Their bull service fees, advanced receiver fees, DVR fees Etc are a joke. I canceled and went with orby. Sure Orby package and DVR a much less sophisticated system and programming but also less than half the price...

starstar_borderstar_borderstar_borderstar_border

Karen

November 13th, 2019 Georgetown, KY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Like many of my neighbors, I am subjected to countless numbers of door to door salespeople pushing plans for television subscriptions. Comcast, Dish, Directv, have all been at my door in an attempt to sell me something. Until October of 2018, I successfully turned down all of these offers. None seemed to offer a plan that I was interested in. Prices were either too high to begin with, or sneaky low introductory offers with a 2 year contract and the second year at an exorbitantly high price. In October 2018, A young lady came to my door with yet another offer for satellite TV. After patiently listening to her sales spiel, I asked if the seemingly acceptable price was for the length of the contract, or only 1 year. She assured me that it was for the duration of the contract (2 years). Thinking that this was a new offer due to the fierce competition in the area, I believed what she was saying, and signed an installation agreement. After installation, for whatever reason, I became suspicious, and on the 25th of October 2018, called Directv customer service. After explaining to several CSRs, I was finally "escalated" to a CSR who called herself "Pauline". I was assured at that time that my bill would remain at the agreed price for the 2nd year. Fast forward to this October, and suddenly my bill has more than doubled! On October 23rd, I once again called Directv, expecting to resolve this issue. After spending 15 minutes jumping through the hoops of the phone tree, I finally spoke to an agent "Christine" who could do absolutely nothing (no surprise there), and was referred to "Customer Loyalty" , and with Directv, including the contact with "Pauline". I was told that despite what the salesperson told me, and despite what "Pauline" had assured me, I was expected to pay the higher price. When I objected, "Brenda" put me on hold to (presumably) confer with someone with more authority. She came back with an offer that was still $6.00 higher than the original offer. This was rejected by me, and I told Brenda to cancel my plan, I was advised that there would be a $200 early termination fee (of course). As I had not yet received a confirmation of cancellation either through the mail or Email, I called again on November 3rd 2019 to re-request an Email confirmation and offer Directv an opportunity to do the honorable thing and restore my payment to what I had been originally promised. 3 levels of CSRs later, the best they would offer is $15 off the inflated price. Perhaps I'm very "old school", but I believe that honor is very important. and I have been treated dishonorably by Directv. A promise is a promise, I held up my end, why can't Directv do their part?

starstar_borderstar_borderstar_borderstar_border

kay

November 13th, 2019 Evansville, IN DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

signed up for At&T/ direct satellite. Rep for company told me I could have extra pkg for channels for 7 dollars more a month. when they came to install there was no extra pkg and also done installing, they told me I had 30 days to cancel. Now this is 2 rep from Direct Tv/AT&T that fed me line of Bs. Tried to cancel because of this and would do nothing about the lies. I am paying ETF because it is worth getting rid of them. No telling how many more lies I would get told.

starstarstar_borderstar_borderstar_border

Kevin001

November 6th, 2019 Belle, MO DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have been a subscriber for 30 plus years but you care too much about new subscribers instead of your old ones and give big discounts to new subscribers. Why not worry about keeping me than someone that keeps switching service.

starstar_borderstar_borderstar_borderstar_border

Carolyn Millen

November 1st, 2019 Ridgeland, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Liars Lairs the worse customer service people I have ever done business with 30 times or more with the same issue with no resolution you call back and get another lie minus zero is my rating

starstar_borderstar_borderstar_borderstar_border

Carl DeRossi

October 29th, 2019 Pompano Beach, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They constantly rip you off. You get a promotional package they charge you a different bill every month. you call them to fix it, the next month it goes even higher. lets say after like 10 phone calls for 2 years The bill went from 60 dollars to 250 dollars a month in that time frame. Every time you call to fix the problem they claims it starts a new 12 month contract. This is the biggest con i have ever seen. you threaten to cancel then they tell u well that is another 480 dollar cancellation fee. plus you have return the junk they rip you off every month for in rentals or they charger you hundreds of dollars for each piece. you return it they charge you anyways. Keep away from this company. What ever you do do not use their service or products you will regret it they make you feel like your dealing with a mafia mentality.