7.5
Overall Score
Author: Kaitlyn Short
DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.
In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.
DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states.
Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.
Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more.
DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.
SELECT™
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).
ENTERTAINMENT
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).
CHOICE™
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
XTRA
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
ULTIMATE
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
PREMIER™
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.
The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.
The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.
With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.
DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.
DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.
Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:
Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.
The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless.
The DIRECTV App can be downloaded from the App Store or Google Play.
When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.
Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:
Activation and Installation:
For each of the DIRECTV packages, there is a $19.95 activation fee.
While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost.
However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.
Equipment:
There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month.
At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver.
Cancellation and Deactivation:
Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480.
There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement.
If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.
Extra Fees:
DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.
HD Access Fee: For an additional $10 per month customers can receive HD channels
Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.
DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.
DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections as connections to local channels during considerably adverse weather.
There are plenty of reasons to consider signing up with DIRECTV.
DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly.
DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers.
If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.
Call our recommended rep over at DIRECTV below.
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