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DIRECTV

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1,445 User Reviews

9.2

Overall Score

LAST UPDATED: October 19th, 2021

DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read our verified DIRECTV reviews (below) to see what other customers are saying about their service.

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The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels and premium channel options. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

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The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

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The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

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Star Rating

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1,445 Reviews

Review Breakdown

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18%

4 grade

20%

3 grade

17%

2 grade

13%

1 grade

32%

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Sara McCreery Brooklyn, NY

I like Direct Tv for the most part, but there are a few things that need to be addressed, like for instance when I told the guy on the phone I did not want “free” movie channels because they claim they are free but then show up on my bill for payment and they gave me the movie channels anyway. I then spent way too long trying to get it removed from my bill. It seems the more you watch certain programs, they remove the program from your package and then tell you you need to pay more money to keep the program, no I don’t think so. Also with any satellite, when it rains you loose connection, if it snows too bad you loose connection and end up having to go out and clean off the receiver.

4 days ago

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J. Williams Richmond, VA

I have been a customer of Directv for over a decade. There are ups and downs. The price is always comparable to the service we receive. Sometimes our satellite goes out when it rains but I must say the frequency has declined significantly since we first signed up for service. The choices of shows to watch are limited. There are tons of channels but the truth is, most of the movies are outdated and most of the shows are either old or reality tv. We keep the service to manage our varying needs in the household so we pay for variety that we all enjoy. I recommend Directv on the customer service that they provide alone. I always feel valued and heard and there has never been a time when I have had a situation that representatives of Directv did not handle with professionalism and grace.

1 week ago

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Joe Arizpe TX

We’ve been having problems with our signal or dvr for 3 or 4 weeks. We contacted DIRECTV for service. They sent me a new DVR. I’ve tried to set it up but it requires me to call directv to complete setup. I called. All they do is send me from person to person, but nobody was able to complete the setup. They decided to send a tech to solve the problem. You need to be home from 8-5. Took a day off of work for this and the Tech canceled at the last minute. No reason given. Now they tell me I have to accommodate them at their convenience again. We decided to CANCEL their service

5 days ago

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Evelyn Cintron Dunedin, FL

They offer three month promotions ,then they sneak the payment in your bill every month. On the last month of the promotion without it ending they put it on your bill and then claim they will take it out on the next month's bill. In the meantime they increase your bill too. Don't accept any promotions from them. If it's a promotion why are they putting it in your bill?

1 week ago

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LeAnn Baytown, TX

I current use Direct TV and I love it. We have a huge selection of shows to watch, and you can rent and buy movies also. They also have great customer service. And when you lose service, they take the time to help you troubleshoot until you’re back and going again.

1 month ago

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Niamul hasan Bogra, 03

Though I don't watch TV that much, my family keep watching programs one after another on tv. I've used another satellite tv service before and i found their customer service below satisfactory. But DIRECTV offers me better deals clear video quality and everything perfect. You can try this I hope you'll love it.

2 months ago

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David Cape Coral, FL

I've been with Direct TV several times, I am with them now that they are part of AT&T. Normally I don't care for AT&T products. They are way too expensive and offer little for the money you pay for it. In the past Direct had major problems but I must admit AT&T has cleaned it up. The service good and its working most of the time. The price is in line or better than other Companies offering the same product. Everything is streaming now and it appears to be stable most of the time. The channel line-up is good too, there's a lot to choose from. Thumbs up so far.

1 month ago

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Gary Griffith Abilene, TX

Directv mini Genie system is horrible. The equipment constantly goes out and has to be replaced. Their two-year contract is held over your head while their services are spotty at best. Once you get a year into your two-year contract the price goes up dramatically.

5 days ago

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scott searcy Jacksonville, FL

Nothing but problems! 1st they combined with ATT, that's when problems started. It switched to ATT Live. Finally worked out crazy account log in issues after days and hours with customer service. Then they switched to Direct tv stream right as football season starts. I tried to upgrade my plan to include sports which would up being cheaper but wouldn't start till new billing cycle even though app said would start right away. Was on the phone with them for 1 1/2 hours for them to say bc it was a grandfathered account they couldn't do anything. Transfered me to 4 different people I could barely hear. On final person I was losing my cool so they hung up on me. I canceled my service and switched to Hulu. Opened a new account and service with sports started right away. ATT/Direct tv service and customer service is terrible and more expensive!

1 month ago

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N R Canton, GA

not as good as dish, who was not as good as Xfinity which we still have since 2006. When we moved the debited our bank account for $800 for equipment because they never sent us the return boxes. It was quite a pain to get rid of that and then ATT equifaxed me for it when they bought DirecTV and it took me over a year to get it off my report and it cost me 17 points.

3 weeks ago

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Gary Grenfell New Milford, CT

We used Directv's service for many years and were quite happy with it. We decided to try an online service instead but missed DTV. We called three weeks ago and a date for installation was given. That day, we waited, to no avail. No show. We finally were able to talk to an actual human being who apologized and set us up with another appointment a week later ( the day of this review). The time frame of the appointment was suddenly changed the day of the appointment followed later by yet another robocall telling us that WE missed the appointment. Finally got another human being on the phone who set us up with another appointment more than a week later. We shall see. We are about to give up and give Dish a try!

2 months ago

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John Sandstrom Two Harbors, MN

We have been a customer of DirectV for over ten years. It provides a great picture and its customer service is terrific. The problem is that it is too expensive. The price seems to increase incrementally each month. I am seeking a replacement option.

2 months ago

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Leonard Leo Potomac, MD

With only two satellite TV services available, DirecTV (ATT) provides foreign channel service only, which saves me from buying unwanted US channels. Customer service is subpar. It took two separate appointments and hours on the telephone with customer service in order to simply replace a converter box. While the installers and repairmen are capable, the telephone support is lacking.

5 months ago

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Patrick L Sugrue Ooltewah, TN

Used to be a member of Direct TV for 12 years but their prices were getting too high. Customer service wasn't interested in offering a better price to a long term customer yet often deeply discount service to new members? I've never understood that. In any event, I liked their product and service, just felt it was over priced and they treat an unknown customer better that a 12 year customer so I went to DISH network basically same product but better price. I get calls all the time now offering discounts you snooze, you lose guys. One beef is seems you have to buy service on a tier level to get certain channels especially in sports and the channels I want Golf SEC etc... forced me to pay a good bit more and get many channels I'd never watch just to get one or two channels I do want. Be nice to have a basic package and then buy other individual channels. DISH is the same and the hulu and others too hate that

3 months ago

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Nina Harris-Whitten Attalla, AL

They have a good program list and also have incenitive payments that will help with the bill. Sometimes when they get something wrong you just have to give them a call and most the time they give you a credit of anywhere from 25 bucks to 50 bucks off your bill for the inconvence. They are easy to get along with. and they have some amazing channels ..

3 months ago

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Kevin D Franklin, IN

After years of putting up with lost signals, on a frequent basis from our previous satellite provider, we made the switch to DIRECTV. It has been a great decision! Rarely do we experience lost connections and the HDTV clarity is wonderful. The only issue we have experienced was the contract dispute between our most watched local channel and DIRECTV, effectively losing this channel for weeks. I contacted their customer service department to let them know how unhappy we were. The rep I spoke to was very professional and explained that the company understood our dissatisfaction. Offered and followed through with an adjustment in our monthly billing, which eased the frustration somewhat. Again, very happy we made this change.

8 months ago

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Venonia Austin, TX

I think that the price is extremely high for the channels and services we are getting. We only have the 2nd lowest package and no extra's and my bill is over 100.00 per month.

2 weeks ago

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Rick Rodriguez Walkersville, MD

Been a DT customer for about 25 year. Customers service has been responsive when needed or requieres. Programming contains the shows or networks we watch mostly.

1 month ago

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Douglas Gough La Marque, TX

We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!

3 months ago

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David H Sigl Ludlow, VT

Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.

3 months ago

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Billye Newcomb Galveston, TX

Okay but expensive. Can’t ever find anything I want to watch so I record a lot of shows. I would like to find some thing better and cheaper. We can only have three TVs on at one time which is inconvenient when we have company. We lose the connection a lot when it rains

2 months ago

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Christopher Milke Olney, MD

20+ year customer who just "cut the cord" and went to streaming TV. Service was great but too many channels and rising prices scared us away. Will consider AT&T's offering if the offering and pricing becomes competitive.

4 months ago

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CharcoalAxe Highland Park, IL

After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.

5 months ago

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Kort Kort Hopkinsville, KY

This company does have good characteristics. They have a lot of educated and well-versed customer service advocates. That’s incredibly important to have and they do a great job. I have had some issues with my channel lineup and the program completely shutting down. They have had to come to my house to troubleshoot before and it wasn’t a really pleasant experience. But, overall the service is good and the customer service is great.

4 months ago

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Patricia Rossi Tucson, AZ

I have been a user of DIRECTTV for approximately 16 years. They have terrific customer service. They offer the greatest variety of “packages” resulting in good savings. They are always efficient and helpful in the event of any issues arise. I have recommended then to friends and family who were very pleased as well.

5 months ago

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Nick Black Dearborn, MI

My family had DirecTV when I was a kid. I never heard them complain about billing or customer service but what did I know, I was a kid. All I knew was that it was awesome for us. We switched to Dish once and Time Warner once back then. Neither were in the house more than a couple days. Since then I’ve lived in Toledo, OH, Virginia Beach, VA, Cleveland, OH, and Detroit, MI. Having DirecTV in every location. At this point I’m wondering if the negative reviews I’ve seen are posted or paid for by competitors. I’ve never had one billing error in the past 8 years. I never needed customer service, so I can’t speak to that. I also thought it was ridiculous when I found myself smack dab in the middle of a tropical storm in VABeach watching the weather for updates on my DirecTV. The only down side I can attest to is actually having the Satellite on my property, and frankly I just don’t care.

3 years ago

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Lydia Kantor

I've bounced back and forth between Direct TV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with Direct TV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was. When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your Direct TV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend Direct TV! :-)

4 years ago

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Rebecca Denver, CO

I have had Direct TV for more than 2 years. My contract has since expired. My receiver died and they sent me a new upgraded one for just the cost of shipping. I was not required to sign a new contract. I had Dish before and had lots of service interruptions they say were due to my equipment which they wanted me to pay them a fee to work on (I was renting the equipment from them). That was not going to happen so I switched to Direct TV. The one thing I can tell you is that if you bundle your package with you telephone provider (suppose to be cheaper) lots of little extra charges show up and its never the same amount. I can not recommend bundling. Cable where I live is terrible, but I am in a very rural area. Best thing I hear about the cable is that they have the fastest WIFI speeds. I am not a gamer so anything more than dial up is fast enough for me. :)

6 years ago

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Steve Hasenauer Norwood, MA

I've had DirecTV for nearly 15 years. Stories of weather issues are greatly exaggerated assuming you have a good install. Our experience is SEVERE weather causes an issue for 30-60 seconds tops when the storm is on the horizon, or approaching. Once storm is overhead our service is perfect. Customer support has been outstanding when we very rarely need them. Picture quality is outstanding, and the equipment is second to none. I could never dream of leaving them. Rock steady service that is worth the price. They are not the cheapest, but they are one of the few services we have that we never, ever have to think about.

6 years ago

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Brian Salter San Antonio, TX

I have been trying to get a technician to my house for 4 days now and I have to wait to more now to get repair service. I am fed up with direct tv. I am counseling my service I have had enough of att crap. I even swapped my phones over from Verizon. I am truly disappointed with these people

2 months ago

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Fred Van Liew Carrollton, TX

We have tried cable and satellite. No question DirectTV has provided the most reliable service, even over cable.

1 month ago

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Spencer Cottle Orem, UT

It all depends on which agent you get. Some are helpful while others not so much. Nowadays it's difficult to renew with how many online streaming options there are.

1 month ago

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Arthur Salazar Houston, TX

Very good service, set up very easy and billing was very decent. Only downfall is disconnection, took almost 2 hours to disconnect service.

1 month ago

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Sean cavanaugh Wayzata, MN

Constant deception in pricing! Constant calling to attempt to get pricing corrected. Wasted many hours talking to the incompetent representatives over the years! So glad for smart TVs!!, Was finally in a position to drop direct tv after 25 years! One of the happiest days, knowing that they will no longer deceive, lie and cheat customers! Drop Direct tv ! Get a smart tv you will thank me!

3 months ago

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Kathy Straub Plattsburgh, NY

The product itself is good. I pay extra each month for service if I should need it, but I have had very little satisfaction with getting it. A technician was scheduled to come between 8 and 12 p.m. and they cancelled saying I didn't answer my phone. This happened 5 times in a row. My cell phone log showed NO phone calls from the technician, and after taking time off work to be home all those times, I finally gave up. I had a friend that is a technician for another company come in and fix it. The service is VERY POOR.

3 months ago

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RB Los Angeles, CA

I had DIRECTv for almost 20 yrs. Great customers service and discounts. But when AT&T took over they went down to the trash. The customer service was rude. I told them I was having issues and they did not care. I asked them to explain the new charges that just appeared on my account, to no avail. I quickly disconnected my service and nothing to try to get me back after being a 20 yr customer with no late payments.

2 months ago

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T E Sherman, TX

I have called countless times trying to get my equipment upgraded. Long waits and transfers are normal when talking with customer service. Several times I was told an order for new equipment has been submitted but after multiple attempts to get this done nothing happens.

2 months ago

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Sarah Neal Lexington, KY

Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever. They will bill you months after cancellation and you will never get your money back. The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142. We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service. We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated. We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us. I would not recommend. (We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)

4 months ago

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Greg Becker Amherst, OH

High quality programming for the money. Customer support is very responsive. Doesn't take long to actually talk to a person. Had a tech out quickly for one of my boxes

3 months ago

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hemant mahidhara Grafton, MA

I had DIRECTV service for a couple of years. Primarily took the service for their international channels selection. The service was quite good and the channel selection was extensive.

3 months ago

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KLF Fort Worth, TX

We have been very pleased with Direct TV. We have the tv channels we want at a similar price to other providers. We have not needed any service or repair in 2+ years of service.

6 months ago

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cecigilbert25 Arlington, TX

I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.

6 months ago

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Darrin Pelham Rincon, GA

We decided to end our service with Directv and they hounded us to the point of being rude trying to get us to stay with them and that really made it so we would not go back. Our initial decision to get rid of the service was due to the rate increases that and changes to programs that we could no longer see unless we went with a more expensive package. Also there was the issue with the service cutting out with storms but that was understandable.

4 months ago

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Ben Hayward, CA

I was happy with my service and had a great service plan wasn't too expensive until I moved and was told in order to transfer my service to my new address they would have to come out and set up the satellite dish and it was going to cost me $2500 that they only do the free installation when you are a new customer so by not agreeing to that I canceled my service only to be stuck with the remaing months of the contract they wanted me to pay ended up going to collections and I don't plan to ever pay it can sit there until it falls off my credit..

4 months ago

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JoAnna Di Sibio Brentwood, CA

We have all the channels you can get and we have a lot we don't watch. It would be great to be able to select all the channels you want and not have to have all the extras just to get what you want. Might be hard to do but with today's technology it would be worth trying. DIRECTV would be ahead of the game. The one complaint I have is that the system goes down too often. At least once a week or more it goes down and we have to wait for 15 minutes or so for it to come back up. This is very frustrating when we are watching a movie especially or sports where every minute counts.

4 months ago

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Campen Phoenix, AZ

I have had DIRECTV since 2013. Overall I absolutely love the service. My only concern is that they give a better deal to new customers than they do too old customers that have a perfect record with the company. That is something they should look into.

4 months ago

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Anthony Nuttall Philadelphia, PA

and I got my when I go ordered my package for DirecTV when it came the guys that came were great they they were very fast courteous and very clean about what they did I had no problems the only problems I see is in the satellite loses loses acquisition when it's in sunlight directions to much sun or too cloudy other than that customer service is quick and prompted what they do and when the text come out their work is always good they always clean up behind themselves and they leave there's no mess behind

4 months ago

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Debbie Prevo Dayton, OH

I’ve been a customer of DIRECTV for several years. I left another provider several years ago due to a recommendation from a friend. I get more channels at a great price. Best decision ever.

5 months ago

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Cocohdz Richardson, TX

I really love Directv, but it seems like we can never catch a break! They charge you for everything, ( i.e., box with DVR, extra genie boxes, Regional sports fee, TV access fee, state recovery fee, taxes on this and that,......) now they are telling me that my bill is going to increase by $2 within the next couple of months! I have tried other subscription services but they just don’t offer the sports channel that show Dallas Mavericks games, so if I want my hubby to be happy I have to keep Directv on in our house!

8 months ago

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Mr. E Cheshire, CT

DirecTV is not bad. I don’t like the price hikes after your initial year of service, but I’ve been successful at getting the discounted rate to continue beyond the first year so it’s not really an issue. I’m moving soon and they asked for $200 to move my service. I refused. I don’t think this is an unreasonable fee. I mean, they have to send a guy out to install a new dish and boxes at a new location and new equipment needs to be installed and the guy that installs it has to get paid. I get it. I just don’t watch TV that much to justify paying $200 to move. But overall, I’d say that if you’re looking for good TV service and aren’t moving, get DirecTV.

2 years ago

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