Aptive Environmental
9.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 1st, 2025
Aptive Environmental, founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.
Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.
Jump down to read Aptive Environmental reviews below.
The Good
- EPA Approved Pest Control Products
- Simple and Customizable Pest Control
- Wide Range of Targeted Pests
- United to Beat Malaria Campaign
- Aptive Reviews
EPA Approved Pest Control Products
Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment.
Simple and Customizable Pest Control
Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:
- Pick your pest control plan
- Get your pest control
- Choose treatment frequency
Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.
Wide Range of Targeted Pests
Aptive pest control products specialize in eradicating almost any conceivable pest problem:
- Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
- Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
- Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
- Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
- Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
- Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
- Mosquitoes - Aptive employs a range of treatments to combat mosquitoes, including targeted sprays, foggers, and water treatments. Focused efforts are directed at shaded areas, trees, bushes, and under eaves to effectively target mosquitoes on your property.
- Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.
If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.
United to Beat Malaria Campaign
Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.
Aptive Reviews
Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:
- Attentive and professional technicians
- Responsive customer service and quick problem resolution
- Outstanding communication
- Thorough home and pest assessments
- Effective pest treatments
The Bad
- Treats for Common Household Pests Only
- Limited State Coverage
Treats for Common Household Pests Only
While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration).
Limited State Coverage
Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:
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If you're not in this service area, you will have to look at other pest control companies
The Bottom Line
Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.
The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.
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David Laz
I went with this company thinking everything would be okay, first off they don't come like i was told initially from the start, I was told they would come back every week if they had to make sure we were bug free, everything sounded good to you signed that contract, and then the attitudes come from the office from their customer service reps, I had issues with spiders and had lots of issues with mosquitoes I contacted them I was told they'd be back in 2 to 3 weeks I said I was told you guys would come back to the very next week if it wasn't fixed that wasn't the case, they're rude and just want money and that's all they really care about, they talked me into putting down some snake stuff some brown powder I asked him several times even the office this is safe for pets am I correct they stated it was my dogs got into it I guess around the yard but he really wasn't around the yard that they got into it their tech left a black bucket full of it behind my house I found that later on when my dogs were drinking out of it after it rained one of my dogs passed away wasn't exactly sure what it's from wasn't worth trying to figure it out, the other one was vomiting for almost 4 days we were so scared that we were going to lose him thank God we didn't, I contacted them and let him know their answer was well it's supposed to be snake away and it is safe for your dogs so we don't understand what happened we'll just take it off your bill still charge me for that one session. What's to be honest with you did nothing because we did find a copperhead underneath our deck thank God we were able to use a stick and get rehome him to the woods , this has been one nightmare and then they hold over your head at 200 bill I wonder if they want to pay the vet bills. I definitely would stay away from these guys they're not professional they don't seem to know what they're doing.
3 weeks ago
Diya Dockery
An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.
3 weeks ago
Duane
This is a ripoff service. Steer clear unless you like to burn money. I consider myself a pretty astute consumer, but what was offered and what was delivered were two different things. The first service was offered at a discount and was reasonable, although I could have done the same thing with easily obtained chemicals and a stepladder. After that, deplorable. The second "visit" should have been enough to cause me to cancel, but I was too busy. The third was over the top--they sent one of their service people out on a rainy day (and not in the service "window"), and he immediately informed me he could not do a treatment because it was raining. He was at my home for literally 10 minutes, took pictures, and left, and I was charged in excess of $100. I finally was so pissed I cancelled, even though I had to pay a cancellation fee. So, BUYER BEWARE.
1 month ago
Sid
Absolute scam of a business, Aptive has now charged my card twice for unrendered services. I have called customer service four times now and each time I have been given a care case number with no follow up call as promised. I spoke with supervisor Juliana on 1/10/15 and she promised me I would get a return phone call by the end of the day, it is now 1/16/25 and still no return phone call as promised. Do no trust Aptive, this is my second time signing up and have received absolute terrible customer service. They are not BBB accredited for a reason. SCAM BEWARE
2 months ago
Christopher Weithers
I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.
2 months ago
Teresa Burke
I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated.
What I didn't like were:
1) I'd told told customer service that I needed to be called to ensure shsomeone is home.
I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳.
2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted.
3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳.
Lastly, I'm done with this company.
It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.
3 months ago
Shane Cook
Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.
3 months ago
Joe Roche
I am extremely disappointed with my experience with this pest control company. Not only did they provide terrible service, but they also failed to complete the work they promised. After paying for what was supposed to be a thorough treatment, I’m still finding bugs and spiders all over my home. It feels like they did the bare minimum, and when I called to report the issue, they were unhelpful and dismissive.
I would not recommend this company to anyone looking for a reliable pest control service. Save your time and money and go elsewhere!
5 months ago
sabrina howard
If I could give no stars I would. Oh my God. Beware of Aptive! Their service will do nothing but turn your household upside down. One of their guys came out and sprayed my house. He said that I would start seeing fleas come out, but they would be dying. Well, they didn’t come out and die. Whatever he sprayed made them come out of their hiding places and multiply 1000 fold! They completely over ran the house. I couldn’t go anywhere in my house without getting bitten. I lost about a month of sleep, about $2000 replacing belongings that I lost, sleeping in hotels, buying a steamer and a vacuum and buying pesticides. In the end, I ended up having to bomb house twice to get the problem under control.. It’s the only thing that worked. Stay away from this company, unless you want fleas to take over your house . Their service is a complete joke.
6 months ago
Reply from Aptive Environmental
We're really sorry to hear about your experience with fleas. We understand how frustrating that must have been, and we appreciate you sharing your concerns. Our goal is to provide effective solutions, and it sounds like we missed the mark this time.
Please reach out to us directly at customersupport@goaptive.com. We’d like to discuss your situation further and see how we can make things right.
Please reach out to us directly at customersupport@goaptive.com. We’d like to discuss your situation further and see how we can make things right.
Sep. 23rd, 2024
Kristina Maria Shear
This is absolutely SCAM!!!! company. I hope you will read my review before you sign the contact with them. First of all when you sing the contact you they don't tell you they change not for visit, but every month. They ready to come in the winter and spray the snow around the house what doesn't make sense. But if you cancel those visits they still charge you. Second: the spray they use is absolutely don't kill any insects. I should buy other one for ants (which help in 3 days) and they promised their spray will take affect in 3 weeks! Next thing: they will come to spray right before the rain or even during the rain which also doesn't make sense and all spray just flushed away with water. And when you tried from this useless service and trying to stop it they will tell you that you can't do it and must pay cancelation fee 200$
8 months ago
Reply from Aptive Environmental
We’re sorry to hear about your experience and understand your frustration. We aim to be transparent with our services, and it’s concerning that you felt misled about the contract details and scheduling. Your feedback about our treatment effectiveness and timing is important, and we appreciate you bringing it to our attention.
We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.
We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.
Sep. 23rd, 2024
linda hay
Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden.
8 months ago
Reply from Aptive Environmental
Thank you for sharing your experience with us. We’re sorry to hear about the issues with your garden and the difficulties you faced in resolving them. This is not the experience we want for our customers.
Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.
Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.
Sep. 23rd, 2024
Ryan Myers
I hope you find this before EVER signing up for a service contract with Aptive.
The fine print on their service contract is there to rip-off people just like a Time Share agreement. Their sales pitch and service plan have small important details to scam you out of your money.
Initial payment was $50 for May. June was $158. July was $158. I have paid $365 for 15 minutes of service at my home and approx. $20 for the pest control spray product.
Now, it's $200 for a Service Cancellation fee. Which they lie and tell you, that you are paying for the discount the salesman gave you to sign up.
THERE'S A REASON FOR THIS.... the company knows eventually customers will find out the service they provide is pointless, unless you can't physically spray bug spray on your own property.
If you don't read their fine print on the service contract, which they hope you DON'T read it carefully, you will be locked in for at least $600 in total payments.
I was lead to believe that their monthly service was $50/mo. It is NOT. I was lead to believe there would be (1) charge of $150 for continuing service past 3 months. Wrong!! $158/mo. is RIDICULOUS (for a 5 minute visit from one of their employees).
Please realize their services are NOT worth $158/mo. At my home, 5 minutes of applying a quarter-gallon of pest control spray, is NOT even worth $50 per visit.
Also take note, if you experience rain within a few hours after they spray your property, it defeats the entire purpose of them being there, and is a waste of your money.
8 months ago
Reply from Aptive Environmental
Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations with the service and billing. We aim to be clear and transparent, and it sounds like we fell short in your case.
We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.
We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.
Sep. 23rd, 2024
Review Source
Megan Baker
The service is inconsistent because you never know if you’re going to get a good or bad pest control guy that day. Some are very thorough and professional while others are gone in less than 5 minutes. I’m unhappy considering I pay $162 per visit.
4 months ago
Maureen
Terrible customer service. Did not sign up for 18 months and they are claiming we did and charging $200 to get out of it. Highly do not recommend using them!
3 months ago
Review Source
T B
Service professional did not show up and claimed that he completed the service. I have a ring doorbell and a view to both the front door and the back door and patio from my living room and I have been here all day.
4 months ago
Denise
Tech was not very informative. Did not inform on what was being done he left without asking if there were any other issues. Not friendly did not know his name he had no ID visible to see please do not send him again
4 months ago
Review Source
Nancy Meason
Everytime I have service I get a new person,??? This last guy was here a total of 10 minutes and I have a huge yard! Pretty sure I did NOT GET WHAT I AM PAYING FOR! We ask him to do the inside and he said he didn't have the correct spray to do that......NOT IMPRESSED AND THINKING OF CANCELLING MY CONTRACT
6 months ago
Reply from Aptive Environmental
We’re sorry to hear about your recent experience and understand your frustration. It’s important to us that you feel confident in the service you receive. We’ll make sure to address this issue, and if you’d like, please reach out to us at customersupport@goaptive.com so we can discuss how to make things right. We appreciate your feedback and the opportunity to improve.
Oct. 4th, 2024
Saul Gomez Chesapeake, VA
I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail.
1 year ago
Reply from Aptive Environmental
Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered with our service and the frustration it caused. We take matters of integrity and customer satisfaction seriously, and it’s disappointing to learn we fell short in your case.
We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.
We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.
Sep. 23rd, 2024
Elizabeth Kennedy Burns, TN
This company is a complete scam! DONT USE THEM! I live on over a half acre and the tech would spend only 10 mins spraying my yard and then sit in his struck for 15 mins. He also left the water running on the hose when he filled up the tank, when I mentioned this to him on his next visit he started yelling at me on my front porch. Custom service said they would have a different tech come out to service my yard, which only happened once. They send me a text message of service dates and then when it comes time for the appointment I get a text that says, “an Aptive service professional visited your home for an appointment on but it looks like we missed you.“ I work from home and have been for every appointment. To make matters worst the bug problem has only gotten worst since having their service.
1 year ago
Reply from Aptive Environmental
We're really sorry to hear about your experience and understand your frustration. It's unacceptable that you had issues with our service and communication. We take these matters seriously and want to make things right. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and work towards a solution. Thank you for bringing this to our attention.
Sep. 23rd, 2024
Greg W Monmouth Junction, NJ
WARNING OF FRAUD AND APTIVE CHANGING CONTRACTS WITHOUT CUSTOMER KNOWLEDGE
On 12/4 , Aptive serviced my premises as they have been doing since 2017. Shortly thereafter I received a new contract dated 12/4 but fraudulently signed and initialed by my wife. It stated the contract was reviewed and all terms agreed upon. The fact is no one talked to us about the contract or terms, nor did we sign or initial anything. Even though docusign was supposedly used, no notification of documents for review and signature was ever sent. Plus contracts are not being encrypted when sent despite containing sensitive PII data. Since Monday, i have attempted to get an explanation and continue to get the runaround and no one will put me through to senior management saying I'd get called back which never seems to happen.
I would encourage everyone to review their contracts, verify signatures and initials and confirm that Aptive didn't create fictitious contracts as they're done with me. Fraudulently signing documents and manipulating terms without customers approval is illegal yet seems to be a policy of Aptive.
For your protection - check your contracts and if you didnt sign and approve the contracts - report it and find another service.
1 year ago
Reply from Aptive Environmental
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concerns regarding the contract. We take customer feedback seriously and want to resolve this. Please reach out to us at customersupport@goaptive.com so we can look into it further.
Sep. 23rd, 2024
curtis stapleton Piedmont, OK
Aptive goes door to door like home security services and I decided to give them a go. The problem is you do not get the same technician each and everytime and the difference in technician proficiency is like night and day. First of all, they do not let you know they are arriving and when they come to your door it is much of a surprise rather than letting you know in advance so you can place the appt on your calendar. Second, since it is always a different technician, they don't know where specific insect traps are set so they don't know to service them. getting out of contract with them is expensive, I will never use them again.
1 year ago
Reply from Aptive Environmental
We're sorry to hear about your experience and understand your frustrations with the technician consistency and communication. It’s important to us that you receive reliable service, and we appreciate your feedback on these issues. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further. Thank you for sharing your thoughts.
Sep. 23rd, 2024
Review Source
Stewart Maldonado Lodi, NJ
As per the home’s cameras…Arrival time 11:48am and was driving away by 12:05. The technician walked around the house twice Once to remove cobwebs and a second time to sprinkle something. In both instances, minimum effort was applied. I barely saw him do anything other than hold a cell phone in one hand and the pole in the other. You want me to pay for the service of someone doing a couple laps around my house. I’m not an expert but I’m not sure how that is limiting the insects from my property.
Generally I am happy the service and the quality of the technician, but this was ridiculous!!!!
1 year ago
Reply from Aptive Environmental
We appreciate your feedback and are sorry to hear about your recent experience. It’s important to us that our technicians provide thorough and effective service, and we understand your concerns. Please reach out to us at customersupport@goaptive.com so we can address this issue and ensure you’re satisfied with your service moving forward. Thank you for sharing your thoughts!
Sep. 23rd, 2024
KJ Marietta, GA
Sorry product with sorry business practices.
Huge ripoff!! 100% do NOT recommend. You’d be better off buying a spray off of amazon and spraying your house yourself.
Their sales rep initially said that I could try 1 service to see how it worked. Then when they showed up to do everything said I could only sign for a year contract. They have a $199 cancellation fee, so I was very hesitant about signing. But the sales person assured me that if the service wasn’t working, they wouldn’t charge it to me. They then did the service, removed spiderwebs, sprayed inside and outside. Gave me some cheap crappy fly catcher blue light plug in. I noticed their spray killed 1 roach, and made some outdoor spiders actually come inside the windows. The second time the came, they only sprayed outside. I tried their service for 2 months, mainly for the spiders. I still have tons of spiders and spiderwebs. I called to cancel, because $684 a year, or $57/month, is too much to spend on a service that doesn’t work, especially for a single mom… and of course, I had to pay $199 to cancel because their sales rep just spouted off a bunch of lies to get me to sign. Now I’m a single mom, out over $300, that still has a bunch of spiders.
1 year ago
Reply from Aptive Environmental
We’re really sorry to hear about your experience and understand your frustration with our service and cancellation process. It's disappointing to know we didn’t meet your expectations. We take your feedback seriously and want to help. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can assist you further. Thank you for sharing your thoughts.
Sep. 23rd, 2024
Velmaris Rodriguez
Canceling my contract with this company. Used to be great but has gone downhill. A few months ago I took off from work to be there for service (to let them in our home), but the tech showed up and left saying he didn't have time and to just reschedule. I gave them another shot and again took off from work to let them in the house, but the tech came sprayed the outside and just left. When I complained the first time, I did not hear back from the company. The second time I called to complain, their solution was a $20 discount off of shot $300 worth of service charges. When I didn't even end up receiving service at all one of those times. Save your money and your time. Look elsewhere for service.
1 year ago
Reply from Aptive Environmental
We're sorry to hear about your recent experiences and understand your frustration. It’s disappointing that we didn’t meet your expectations, especially regarding communication and service. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further or if there's anything we can do to improve your experience. Thank you for your feedback.
Sep. 23rd, 2024
C F Sparta, NJ
The technician showed up at 8:00PM called me 5 times until I answered. Rang my doorbell 3 times, woke my daughter up in the process, and didn’t even wait until I opened the door before heading back down to his vehicle. He made excuses as to why he was late telling me stories about wasps nests and how Aptive makes him drive too far during his day. Then proceeded to continue to call me at 8:30 at night to come open my gate in my backyard because he couldn’t see the latch..he was wearing sunglasses…..he sent me 7 different text pictures of him spraying, all were blurry and didn’t show anything. By far the worst service we’ve had with Aptive.
1 year ago
Reply from Aptive Environmental
We’re really sorry to hear about your recent experience and understand your frustration. It’s unacceptable that the technician's visit was so disruptive and that you received poor communication. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our service. Thank you for letting us know!
Sep. 23rd, 2024
Mrs. S San Diego, CA
On 7/26/23 an Aptive sales guy tried selling me on some pest control services in the Clairemont neighborhood of San Diego. He didn’t provide his name or the company he worked for. Simply showed me a laminated page with some pics of bugs that I looked at warily. He asked if I was “the boss” and if the homeowners would be interested in signing up. Claimed 13 of my neighbors just signed up and he’d be back in the area tomorrow to service their homes. Wanted to cut me in on a good deal. I firmly declined repeatedly. He asked if anyone in charge would be home tomorrow. I firmly said there’s no interest and he made a note in his iPad before continuing along on his hover board.
Then on 7/27/23, around 10 am he came back. He rang the bell, yelled out hello and loudly knocked on the door. A minute or so went by, and he rang, yelled and knocked again. After several seconds he attempted to to open my front door … aggressively trying to see if it would open. Fortunately we always lock and deadbolt our door! My dog was barking like crazy at this point. He then waits a moment before trying to open the door for a second time. After a few more moments he takes off on his hover board. Please be on the lookout and lock your doors!
We called the company to file a complaint as well as with SDPD. Adaptive took down the info but gave us the run around when we tried to escalate the complaint and get in touch with the area manager. Very shady employees and business.
1 year ago
Reply from Aptive Environmental
We’re really sorry to hear about your experience and the concerns you've raised regarding our sales practices. This behavior is not reflective of our company values, and we take your feedback seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue directly and ensure it’s resolved. Thank you for bringing this to our attention.
Sep. 23rd, 2024
Anna Anderhagen Saint Paul, MN
If I could give them a zero, I would. I was promised a time of 8:30 a.m. for them to take care of a wasp/bee/hornet nest this morning. I have used this company for 8 years for preventative maintenance. I have specifically asked them to dust for wasps/hornets whatever is on our deck every summer. The effectiveness of preventative maintenance has been subpar for the past year or two. We disrupted a nest and we were stung over 40 times two days ago. We were promised that someone come out yesterday, then promised a time of 8:30 this morning, 11:00, then 1:00. I was promised many things by manager Connor who had to explain that he has two years of seniority and is a big shot with the company. What a joke! I was lied to by Connor numerous times. He said Shelly the area manager would call, never did, the list goes on and on. And then, when the service technician Alex finally showed up, (he texted that he would be there in an hour or less. He came two hours late.) I was admonished by him saying that they don't do bees and that it was crazy for him to be asked to pick up the cloth grill covering the bee nest had been in. He was extremely cocky and rude. He escalated the situation and soon I was yelling back at him. Do NOT use this company!!!!! In the midst of it all, I got another text to pay a 130 dollar charge to Aptive by manager Taylor. I couldn't believe it! Their customer service has gone downhill. I have canceled my account, and paid off everything even though I don't think it is fair that I had to. STEER clear of them! They will take your money and will treat you poorly. Take your business someplace else.
1 year ago
Reply from Aptive Environmental
We’re truly sorry to hear about your frustrating experience and the issues you faced with our service. This is not the level of care we strive to provide, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and learn from your feedback. Thank you for your time with us, and we wish you the best moving forward.
Sep. 23rd, 2024
Michael Ball Greenfield, IN
Before signing the contract, I was clear that my most significant concern was an ant problem around my home. A week after the initial treatment, the ant problem was worse than ever. I called Customer Service to ask for help. I never received a call or email message to resolve the problem. After emailing and request to cancel the service (no response received), I then called to cancel the service. Cancellation cost me another 199.00. The bottom line is I paid $300.00, and received NOTHING in return. This company is a huge disappointment. All I really wanted was a resolution to my pest problem, and I could not even raise a response from their 'customer service' team. Very disappointing.
1 year ago
Reply from Aptive Environmental
We’re really sorry to hear about your experience and the lack of response from our customer service team. It’s unacceptable that your ant problem wasn’t addressed, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can look into this further and see how we can assist you. Thank you for sharing your feedback.
Sep. 23rd, 2024
Max Martin Hayward, CA
NEVER USE THESE GUYS ---- Take a look at how poorly we were treated and then the underhanded deed they did.
We signed up with Aptive Environmental in May of 2022, they asked for $145 for the initial service and required us to sign up for a year commitment prior to doing any work. (at $200 for the year) I agreed.
They sprayed our property on May 9th 2022. And let us know that since we were signed up for a year, that we can have them come back and spray at any time that we need it.
We needed it on Tuesday June 7th. Our kitchen counter was overrun with ants. I called Aptive to ask them to come out as soon as possible because this invasion was so bad that it was practically an unlivable situation. No one answered the phone. I left two messages that day but didn’t get a call back.
They instead, responded with a text saying they couldn’t be out until June 10th. This was entirely unacceptable. I left two more messages letting them know that this was an urgent need. I didn’t hear back from them.
Friday the 10th comes, and instead of them coming out on June 10th, they sent a text saying they would not be able to come out until June 15th. This was beyond unacceptable.
I called them and told them not to bother and to cancel our contract.
They said that whether the technician comes out or not we would still owe the $200. I argued that because they hadn’t been able to live up to their end of the agreement that I don’t owe the $200.
They kept insisting because I signed the agreement form that I owed them $200 no matter what. I told them go ahead and charge the $200 and I’ll dispute the charges when they show up.
That was the last I heard from them until November 15th when...
I RECEIVED A NOTICE FROM A COLLECTIONS COMPANY CALLED A.R.M.!!
WHAT!?!? How can they be that shady? Just despicable.
They didn’t do the honorable thing which would have been to apologize and cancel the contract.
They didn’t try to bill us, even though they had our credit card on file. (Probably because they knew I would dispute the charges and most likely win)
Instead, they did something very underhanded (and possibly illegal) and sent the account to collections. (Thus an attempt to hurt our credit rating rather than trying to either charge off the balance or call us and attempt to resolve the issue.)
NEVER EVER EVER EVEN TALK TO THESE GUYS!!!!!
2 years ago
Lily Dodge Mountain View, CA
I opened an account for pest control services with a customer service agent who told me I was signing up for "flea and rodent" services. My first appointment was cancelled abruptly after I had waited all morning, and I had to contact the company to reschedule. When they did come, they did not provide "flea and rodent services." They only sprayed for different insects. I reached out to the company to complain, so they rescheduled other technicians, who did some of what they were supposed to, including laying traps to check for next time.
However, on my second appointment, the technician had no idea he was supposed to be treating for fleas and rodents. He also told me that the package I believed I had purchased was no longer offered by the company. He was not aware that he was supposed to check traps, and he did not perform any "flea and rodent" services. The receipts I received via email did not list any flea or rodent services either.
When I reached out to the company, they said they had not bothered to put "flea and rodent" services on the notes for the technician, and wanted to schedule another time for someone to come out. I said no - I wanted to close my account and cancel services with them, because I am tired of waiting for technicians, not getting the services I ordered, and needing to chase down the company's customer service department every single time.
They told me I need to pay a "cancellation fee" of $199. I find this unacceptable - I am paying two hundred dollars for the privilege of no longer paying for a service that is not the one I signed up for? I just want my account closed so I no longer have to deal with them.
2 years ago
Reply from Aptive Environmental
We’re really sorry to hear about your experience and the issues you faced with your account and service. It’s disappointing to learn that we didn’t deliver on the services you expected. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com. Thank you for bringing this to our attention!
Sep. 23rd, 2024
Kasi Marshall Carrollton, TX
I don't normally leave reviews, but this was such a terrible experience that I felt the need to share. The sign-up and first treatment went great. Zero issues. For the second treatment, I got stood up twice - Aptive just no-showed. When someone finally showed up (try #3), I got zero notification that they were headed my way. Once they arrived, they were onsite less than 5 minutes. I know because my Ring doorbell caught the tech's movement. I had another treatment today and same thing - the guy was here less than 5 minutes. No way you can provide quality treatment in that amount of time, especially for what I'm paying them. The worst part is instead of offering any refund (they did offer $10 off the first time....big whoop), they offer to send someone else out. No, thank you! Stay away from Aptive!
2 years ago
Basavaprabhu Urs Rochester, MI
Be Careful with this company!! Deceitful !! Trick you getting in to contract by giving you false details!! Once you sign the contract they will show you their real face. I would have given zero or negative rating if there was an option.
I have not seen such an unethical company like Aptive Environmental. Their service is very sloppy. In fact, after the treatment pest activity has increased. Also, person who did the service did such a sloppy job, that I have to show him what all places he missed to clean the webs and apply pest control products(though they were in front of our eyes). Don't ever..ever...ever....ever... signup with this company.
2 years ago
Ryann Moore Vancouver, WA
I am extremely disappointed and dissatisfied in the service provided my Aptive Environmental. I have made multiple complaints regarding the worthless service rendered on my property to address a rat and mice problem in my backyard. My cat continues to bring half dead rats/mice into my home and is doing a better job than Aptive at addressing the problem. A technician randomly contacted me on 9/21 stating they would be providing another service and I informed them that I was out of town and when I would return. The technician came to my home anyway and completed an unapproved service in my front yard only due to not having access to my backyard (the issues is not in my front yard) then next thing I know I was charged for the unapproved service. Now Aptive Environmental is refusing to issue me a full refund for this unapproved “service.” Not acceptable. DO NOT USE THIS COMPANY!! They do not communicate well, their remedies are ineffective for rats and rodents, they are unprofessional, and they will not honor their 10/10 customer experience rating guarantee. Horrible experience overall.
2 years ago
Dareinn Stevens Wilmington, DE
I am writing my review in hopes that it may help others who may want to do business with Aptive Environmental.
I had been a customer of Aptive for a year and had a great experience, until I didn’t. My account was switched over to Felicia B. I was scheduled for my quarterly service and the tech told me he would come between 11A and 1P that day. The tech called me around 4:30P stating there was traffic and the weather was bad. I understood his concern and he assured me that someone would come the following day which was a Saturday to complete my service.
On Saturday, I received an email that my service was complete. I immediately called Aptive and told them not to charge my card because my service was not complete! I have 2 Ring cameras and I did not see the tech on any of my cameras. There were no signs left in the yard, I did not get a call or a knock at my door which proves the tech was not there!
I had another friend in Baltimore that had the same issue with the tech saying they came but did not. I was beyond frustrated. I called my account rep, Felicia, and told her that with all this confusion and the tech stating they came out but did not, I did not have any intentions for paying for the service. She then stated she would put me down for a service that would be no charge.
Felicia submitted my service as a reservice which led to multiple text messages stating Aptive needed to come out for my quarterly service. Everyone knows a reservice is free but the initial service was never completed! I was very confused and told them to stop contacting me since I already had service. When I called Felicia, she told me that they would need to come out and I would be charged because she did not properly code this in the system.
I asked to speak to her supervisor 4x because this is beyond frustrating and I also told her to cancel my service. I never had these issues with Aptive! After speaking with others that had complaints about the integrity of this company, I would NOT recommend to anyone! When I got to escalate the call, I was told that the information would be escalated to her supervisor and with all the calls being recorded, some serious training needs to happen. Horrible!
2 years ago
Pilar Manchon Los Altos, CA
It's been a time-consuming and frustrating experience. While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible. Everyone is polite, however they seem to have multiple teams that do not coordinate with each other and tell you different things. 4 visits in and I have dozens of emails and texts with all the back and forth. You are bound by contract to a year but they can raise the prices on you. I wanted to end the relationship after the second service out of logistical frustration and I had to stay or pay $199 from the initial treatment discount. Last time I was told it was the last (it's been over a year), however they are now attempting to charge me the cancellation fee despite the fact I confirmed it with them last time. So now I am wasting just more time dealing with customer service. If you value your time, run away, because they certainly do not.
2 years ago
Eavan Caulfield Felton, DE
I had an appointment yesterday 8/3. No one was going to be in the house, and I would prefer someone be there when the tech comes, so when I noticed there was movement from my camera doorbell I saw there was a tech. I talked with him before he could begin the treatment and requested that it be re-scheduled for next week Thursday when someone should be at the house. I then get a text today 8/4 saying that the tech is 30 minutes away. I respond again reminding them that I requested a re-schedule for next week, and I got a text back confirming this. Later in the day I see an email come through stating that the treatment was completed and I owed the full amount. After checking my cameras and seeing that no one was there as well hearing from my partner that no one had been by the house.
This company attempted to fraudulently charge my account, and as soon as I can get rid of them I will.
2 years ago
Angie Rhodes Flower Mound, TX
This warning on Aptive_Environmental pest control has been a long time coming. In May, their technician stole and pawned my son’s PS5. We have proof it was him. His name and photo on the id used to pawn it match what was sent to us when he was coming out. I was on a call in my office, he unplugged it from upstairs, when he was supposed to be putting traps in the attic, walked through the living room and out the garage. Officers located it quickly at a pawn shop in Fort Worth but we weren't able to claim it because, even though we identified a mark on on the side and the game inside and had the original box, we didn’t have the serial number written down. (Don’t make this mistake, go take pictures of all your valuable serial numbers now) Also the value wasnt high enough to allow for a warrant to get the serial number. We have made multi attempts to contact Aptive Environmental to let them make it right and we continue to be passed from person to person. We have no idea if this young man is still working for them or who else he might be stealing from. This PS5 was not something bought lightly, several family members went together and got it for my son as his Christmas present in 2020. We were violated and it still keeps me up to this day. Do not trust this company in your home.
2 years ago
Review Source
helpfulconsumer Paramus, NJ
route manager on segway sold me service. told me company was in area servicing my neighbors. being new to area i signed up after being offered discount. service man showed up 3 hours later. he only did part of what was promised by route manager. did not clean all eaves as contracted. did not do a 2x2 flush as contracted. left before completing job and had to be summoned back . despite me being home service man told route manager i was unavailable to review work. route manager wanted voided check to hold reservation appointment and never told me they were going to automatically withdraw from account when job completed. route manager also did not explain 72 cancellation window. be aware that signing up contracts you for 2 years and if you cancel prior to that you are liable for && to make up discounted rate offered on first day. not pleased with the work or the opacity of contract. i would not recommend.
2 years ago
Brennan Smith Okemos, MI
An Aptive rep knocked on my door at 9pm, sent my dog into a frenzy, got me out of bed when I was trying to get my 5 year old to sleep, and could’ve woken up my 3 year old and baby. A local review online shared a similar story about a rep knocking late at night.
Rep pointed at a spider web by my door and said he specialized in “de-webbing” and taking care of mice.
Please have some courtesy about knocking on peoples doors - just don’t knock before 8am and after 8pm.
Also, I have a legitimate pest control company already. I own a broom and don’t need “de-webbing” services. That’s just ridiculous.
2 years ago
Ceci A Lawrenceville, GA
If I could give them 0 stars I would! They don’t care about getting your service they only care about getting money out of you. You are better off doing a DIY extermination, you get ghetto techs, techs that don’t do anything but walk around with a little stick saying they take con webs but don’t do it. They charge you even if you don’t get service & if you reschedule they charge you again. Sells men told me it was 12 months contract when it was really 24 months. I expressed myself to costumer service of how dissatisfied I was with the company & wanted to cancel because it was horrible and he didn’t care he said I had to pay $199 to end contract. He didn’t once apologize or try to correct the problem. I’m stuck with another year with them because they don’t help me. I hate APTIVE. Never again will I use your service after the contract ends. And I will make sure to say this to everyone I know.
2 years ago
Danny P Carson, CA
They only care about money . Was charged for a service they said they did but the day they said they did it it rained all day . Next service day nobody showed up either . Would have been charged again for a non service but I complained only to be told they canceled that day and will be out next month . No email to me saying they canceled as I waited all day to ask about the service they did not do in the rain but was charged for . No word about a refund for the scam service they are running just told me if I cancel the service I will be charged another $199 for nothing done Please do not waste you money on this company that cares nothing about you only cares how much money they can get for doing nothing
3 years ago
Elaine C Allison Park, PA
One week ago our house was treated in a different way than usual resulting in insecticide powder showering me when I opened the door to walk outside, piles of insecticide powder on our window sills, and insecticide powder pushed up into and around our window sashes. We have several older windows and the powder actually made its way through gaps and INTO our house, laying on window sills and a countertop. I called the 800 number for Aptive and the gal told me to bathe and wash the clothes that got the insecticide on them. She also said she would leave a message for my local Aptive manager to call me, since she wasn't fully aware of the chemical used or why it was used on our doors and windows. Not around the doors and windows, but actually in the doors and windows. The next morning I went around the house with wet paper towels to clean up the piles on the window sills and tried to get as much of the powder out of the sashes. The following day, I gently washed as much of the powder out of the sashes as I could. I waited a few days and then called our local office, only to get customer service, again. This time she told me to go to my doctor or hospital, if needed. She also sent me an email with an attachment showing the chemicals used for our treatment. I tried clicking the link for the powder that was used and got "Oops! That page can't be found!". Over a week later, I am still waiting for the local manager to call. I feel concerned for those who are also getting this powder all over the place and are unaware of it. I am sincerely disappointed that the manager has not called, even after both customer service gals let him know of the seriousness of the situation. I believe the young man doing the treatment was trying to go above and beyond, he simply needs better training. I am not unhappy with customer service or the young man doing the treatment, just the manager. Unfortunately, the manager represents the business, so we will be leaving Aptive.
3 years ago
Shawna Roberts Dunellen, NJ
THIS COMPANY IS HORRIBLE. DO NOT DO BUSINESS WITH THEM. If you are looking for any kind of pest control RUN from this company. I contacted them because a rat problem that we had after we purchased our new house. They came and said that the first visit was free. When the guy came to my house he did not have the equipment needed to handle the rat issue. He told us that he would have to come back. That same tech did not come though, a different one did, and then tried to charge me because he came out, and for the equipment. I explained that that was not what was explained to me, and even though he did come the first time he did not do anything except put 3 sticky traps out in the open in the backyard, which I had to move because our dog's paw got stuck to it. I explained that he did not finish his job the first time, so why I am paying for the 2nd visit? The tech was very nice but the manager was horrible and never even contacted me back when I reached out, as well as the tech himself. They didn't leave anything to help with our rat problem and we went to Walmart and tried to do it ourselves. They then tried to come on some random date and contacted me saying they were coming. He was informed that I didn't want ay service from them and that we were not even in the country. He came on out property anyway and then charged us for it. Due to horrible service and my complaints they cancelled my service, but still tried to charge me for their employee's trespassing on private property. I been in contact with them 5 times, and NO ONE as contacted me back. To top it off my credit has been affected, because while trying to handle this the charge was sent to collections. I will be contacting the better business bureau. THIS COMPANY IS THE WORST!!!!!!
3 years ago
Marsha Christensen Arlington, TX
When you want to protect your home from bugs, you call a pest/bug extermination company. When you want to protect your home from pests while having aggravation and having a company try to steal from you by coming and charging every 2 months when your agreement is quarterly, call Aptive. In the beginning they were great. Then me, my dad, and my sister all began to have the same problem. We agreed to quarterly treatments but noticed the time between applications was closer and closer. All 3 of us would complain or cancel and say "Come back at the agreed upon time.", but it's pathetic that I have to watch them like a hawk or they are screwing me by making trips additional to what we agreed on. The funny part is they send text reminders so I can CLEARLY see it's too soon!
In addition, they say at your request they will spray inside but are resistant when asked to do so or claim you have to call ahead. They run around and barely do anything. I still see bugs and the last guy that called was angry that I wanted to reschedule because it was pouring down raining. He was aggressive and argued with me and then showed up later that day after the rain stopped. There is no honesty or respect for customers. They may seem great the first time or 2 but it will get worse. I promise. It has for all 3 people in my family that have used them. There's tons of companies for pest control. DON'T USE THIS ONE!
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention, Marsha! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Dec. 28th, 2021
Katherine Carter West Chester, OH
Will not be renewing my service with Aptive. They charge you quarterly for their services and then don’t show up on the day they’re scheduled to service your home. I was home the day they were supposed to arrive and they never did. And my credit card was charged 4 days before the scheduled visit. I never received the mandatory call that they were on their way, and their company records claimed that my house was serviced. Seeing as my house was not serviced I cannot continue to support a business that scams it’s customers and doesn’t follow through on their promise. Your customer service representative was also condescending and unhelpful. She kept repeating that her records showed our house was serviced. It’s great that you think your computer database is never wrong, but I was there in person and no one ever showed up.
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Dec. 5th, 2021
Prayer Partner Jacksonville, FL
Buyer beware. Its a door to door sale. The first treatment is that day. Quarterly after that. You better be home or they just sit in the truck (so said my neighbors) and even when you are home, ten minutes max is not long enough to do the spraying they agreed to. One tech comes out and does one "sweep" of spraying and when the next tech comes out, they don't do the same thing and neither of them does much of anything. And a quarter treatment done in November is scheduled to be repeated in January. They said that was every 90 days as stated in the contract. Who can't count? Me or them? But not to worry, they don't always show up nor do you get a call that explains why they didn't come and when you contact them, they don't apologize, they just tell you the tech is out sick. Asking when the service can be rescheduled, they have to call you back. Don't sit by the phone. It could be a while. So, like your mother always told you "if it sounds to good to be true, it probably is". She's always right, isn't she?
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Nov. 22nd, 2021
Brenda Castillo Oceanside, CA
I called Monday 10/11, to report my new address and to schedule service. Lots of spiders and ants. I was next available was weds 10/13, perfect-scheduled appt. Weds came and no one showed. I called and was told, they are not showing an appt for that day but do see one scheduled for Monday 10/18, frustrating but ok. Monday rolls around and again no show, I call again and was told they don’t see any appts scheduled for me for this month! I gasped and asked how could this happen? I asked to speak to a manager and said all they could do was submit a form for someone to call me within 24 to 48 hours. Two days go by(now it’s weds 10/20) no phone call or email from these unprofessionals. I called them back AGAIN, told lady what’s been going on. She said she can set another appt for 10/3, that’s the soonest. She apologized for the inconvenience, I asked if I was going to be charged for October, since they kept canceling on me. She transferred me to the loyalty Dept. Someone unknowingly picked up and was talking about how drunk they got a “Eric’s” wedding the last weekend. I tried to get his attention, finally he noticed and disconnected the call. Completely frustrated, I called back this company again. I advised them what was going on, multiple no shows, no call backs, disconnected call. I was immediately transferred to a “manager” by the name of James M. He was professional sounding at least, offered me a $30 discount for my troubles. And he confirmed my already scheduled appt for 10/3. He also emailed me from his “personal” email and advised me to reach out to me if I should encounter any other issues or concerns. Fast forward to 10/3, again no show/no call. I emailed James, after a few hours of no response from him I called his number on the email and it went straight to customer service. I asked her to confirm my scheduled appointment for today and she told me that it had been cancelled and someone was supposed to reach out to me. I gave her a quick run down of my experience, she apologized and gave me another $30 credit. She said, when I called the first time to advised I moved, they changed my address but not my service area(branch?) she advised she will have the service area manager Josh D, call me within 24-48 hours. I reminded her, I have a baby here and I have been living with spiders and ants for over a month now at this new house. She said she will do her best to get him to call me hopefully by the end of that day. Well, today is 2 days after that, still no calls, texts or emails. I called back and received ok service on the phone, he pretended to schedule a service for tomorrow(because at this point, it’s a joke now) he said all he could do is to submit a form for management to call me within 24/48 hours. I thanked him for his help. I emailed back James and asked him why he offered his services to reach out to him if he had no intention of reaching out to me.
Still waiting to hear from anyone.
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Nov. 22nd, 2021
Vanessa E Corona, CA
I would never recommend this company. I am so unhappy with almost every aspect of their business and service. I was lied to about my contract. Even though I have the text messages from the sales man they tried to switch my contract for a longer more expensive one. The time line of services were more often than told to me through text which means way more money. I’ve, since starting in July, asked twice to speak to a manager and have been told there’s no one to speak with right away I have to wait for a call back and no one has called me back. I was told it takes at most a day. It’s been almost a month. The spray hasn’t worked. I still have all the same pests but even more now. I’ve been sprayed 3 service times and 2 resprays and nothing changes. So frustrated. Please save yourself headache and a waste of your money.
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Review Source
Steve T7000 Loxahatchee Groves, FL
I had an Aptive tech come out about a week ago, it was a miserable experience. He was very unprofessional told me not to follow him around before he even got started. I showed him where the ants and spiderwebs were and he told me he would take care of it. I left to run errands, he literally spent about 10 to 12 minutes at my home before he left only spraying some product in the grass on part of the lawn near the house then used a cobweb brush for about 2-3 minutes missing 90% of the spiderwebs and then he spread about a cup of granules around the house but missed the entire pool, patio, gazebo and the detached garage areas. I viewed my security cameras and confirmed the time he spent there and after walking around and saw all the same cobwebs and seeing no product like the granules where they needed to be. I did call the tech back and he argued that he did everything until I pointed out the missing granules and all the cobwebs that he did not treat. It was a very disappointing experience and I would NOT recommend. I received no follow up from the company after the service.
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
Lara P Amelia, OH
The technician arrived while I was not home. He rang the doorbell, waited 30 seconds, then got in his truck and left without performing any services. Later that day, I received a very detailed bill outlining all of the services completed, along with products used and a reminder not to let my pets outside for a few hours.
This morning I called to report the issue. The customer service agent offered to reschedule but told me he didn't have authority to refund the bill. He couldn't transfer me to anyone but assured me he would pass along the message to the customer loyalty department who would call me back. I have yet to receive a phone call.
Aptive sent a technician to my house who intentionally created an invoice for services not performed. Aptive, when presented with the situation, took no steps to rectify the issue. I have video proof that the technician did NO work. He performed NO services. Yet I have a bill that he drafted and now I am expected to pay for. I would NOT recommend this company to anyone. They will tell you they have serviced your house and unless you have video surveillance such as a Ring Doorbell, you will never know if they actually serviced your house or not. And if they don't, good luck having them refund your bill.
3 years ago
Reply from Aptive Environmental
Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!
Oct. 16th, 2021
