Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Verified Customer

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Mary Carpenter Mount Vernon, Washington

We realized that our home, being older will have certain things crop up. After having the plan for about 10 months, our furnace stopped working. They say that you find out how good your insurance is when you see how they handle claims. We were very happy with the way that claim was handled. A few weeks ago our garage door opener stopped working. You set up a company to come out and do an inspection and make recommendations on what needed to be done. They did not show up for the appointment and we what’s the company app online and found that most people who commented on their. Service were very, just satisfied with them and even said that there were times when they made recommendations for things that did not even need to be fixed. You didn’t have any services in our area. But within a short time, you contacted a local company and arrange to have them become providers with your company.. That was very much appreciated and the claim from that point was completing right away.

1 month ago

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Verified Customer

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Jacqueline Ferrato Canyon Lake, Texas

Good responsive service, worked with me to fix several home issues and were very helpful. Only thing I wish was different was asking what date and time works for the customer first before scheduling appointments with a technician. But they provide the technician contact info in case the time scheduled doesn’t work and I need to reschedule.

1 month ago

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Verified Customer

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Dennis Lisonbee Orem, Utah

It is very simple to file a claim and get an appointment. Over the past five years I have had four claims, and we have been pleased with Home Warranty of America and how the claims have been processed.

1 month ago

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Verified Customer

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Elsbeth Beglinger Vallejo, California

I’ve been with Home Warranty of America for YEARS 🎉🎉I’ve always had a good… ”great “ experience with everyone. Amazing, honest, on the spot and gets me help when I need it.

1 month ago

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

3 months ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

3 months ago

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Verified Customer

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Kirsten Brown Gonzales, Texas

It took longer than I would have liked to get the issue fixed, but overall things were great. Problem was fixed before the refrigerator completely stopped working! 😁

1 month ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

5 months ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

5 months ago

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Verified Customer

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Joyce and Joseph Sander Tampa, Florida

I’ve been very pleased with Home Warranty. They are efficient and everyone has been very professional.

2 weeks ago

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Verified Customer

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Damian Ahrens Manteo, North Carolina

I had amazing service! The technician was amazing, and the service was perfect! I had a quick response to our claim! Appreciate you! DA

1 month ago

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Verified Customer

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Dorothy and L.C. Cook Thornton Township, Illinois

It was recommended by my realtor and happy to say it was a good choice. Great customer service and response. Each situation was handled in a timely manner.

2 months ago

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Verified Customer

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Dayne Wilson Maiden, North Carolina

Allways helpful and reliable, completed work in a timely manner. Associates are very knowledgeable, helpful and go out of their way to complete the job

2 months ago

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Verified Customer

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Christine South Bend, Indiana

Quick response when I sent out a text that my refrigerator was not operating properly. Repair person was friendly, knowledgeable and very professional.

2 months ago

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

4 months ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

5 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

5 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

5 months ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

5 months ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

5 months ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

10 months ago

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Verified Customer

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Victor Haney Universal City, Texas

I liked the ease of contacting you for service. The service person was prompt, efficient, and pleasant!

1 month ago

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Verified Customer

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William Cordray Garner, North Carolina

Tech did a great job, arrived as scheduled, performed thorough testing on my HVAC system and explain to me everything he did.

2 months ago

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Verified Customer

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Dolores Gregory

I pd and for the $75 they brought back the part they needed to fix my washing machine and then worked with it til it was right again. Thank you so much!!

3 months ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

5 months ago

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Verified Customer

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Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

5 months ago

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Verified Customer

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

5 months ago

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Verified Customer

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

5 months ago

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Verified Customer

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

5 months ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

6 months ago

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

7 months ago

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Verified Customer

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Robert USA

8 months ago

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Verified Customer

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

8 months ago

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Verified Customer

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Kathleen Dillman Schertz, Texas

One call and the job was taken care of. Can't beat that for service.

2 weeks ago

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Verified Customer

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Robert Mulrath Southern Pines, North Carolina

Price is right! And one of the lowest call fees that I’ve seen.

2 weeks ago

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Verified Customer

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Robert Picard St. Louis, Missouri

They are prompt with getting someone on my claim and getting the work done.

2 weeks ago

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Verified Customer

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Clayton Dones and Elizabeth Montemayor Phoenix, Arizona

Overall process was simple for this claim and covered the suspension arms in the washing machine.

1 month ago

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Verified Customer

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John Lynch Budd, Illinois

Have had plan for years but cost keeps creeping up so might try shopping competitors.

1 month ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

2 years ago

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Verified Customer

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Kit

I had a couple of appliance issues recently, but the customer service was fantastic. The technicians were friendly and fixed my dryer and washer promptly, even though the washer had a recurring issue with a part. I was impressed with their responsiveness, and the hot water heater was repaired the next day. Overall, I'm very satisfied with the service!

2 years ago Edited July 18, 2024

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

2 years ago

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Verified Customer

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William

Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.

2 years ago

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

2 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

2 years ago

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Verified Customer

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

2 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

2 years ago

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

2 years ago

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Verified Customer

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

2 years ago

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Verified Customer

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

2 years ago

Home Warranty of America Reviews

Summary of Reviews