Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

1 week ago

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Verified Customer

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

1 week ago

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Verified Customer

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Robert USA

3 weeks ago

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Verified Customer

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

1 week ago

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Verified Customer

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

1 month ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

3 months ago

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Verified Customer

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

1 month ago

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Verified Customer

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Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

2 months ago

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Verified Customer

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Sarah Queen

It feels like a lot of money each month and each service fee, but really has saved us money because we have utilized it so much over the years. And it has saved me a lot of time in trying to find a good plumber or electrician or appliance repair. You name it.

2 months ago

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Verified Customer

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Mary Braswell

Received excellent service. Didn’t take very long to complete the job. Received very professional service.

1 week ago

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Verified Customer

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Debra Kimble-Cunningham

Recommend by a friend who I trusted easy to call in for service person sent for the job very knowledgeable

1 week ago

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Verified Customer

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David

Home warranties often get a bad rap. In the seven years we’ve been with HWA on the occasions we’ve needed them, they’ve been there for us.

2 weeks ago

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Verified Customer

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The

I was very happy with the home warranty. I wish you had a a technician to come earlier since it was dishwasher. But he came few days later and solved the problem.

1 month ago

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Verified Customer

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Kevin Kerivan

I’ve had two issues with my AC in the last couple weeks. One was a leak and the other was a compressor went out on one of my units. This home warranty company took care of me and fixed both of these problems very quickly and make sure it was all done right.

3 months ago

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Verified Customer

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Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

3 months ago

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Verified Customer

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Alonzo

I had a great experience with the service. The process was straightforward and efficient, with prompt communication about the technician's arrival. The salesperson was helpful, discussing my preferences and creating a solid plan. When my AC broke down, I submitted a claim and within a few days, everything was fixed. Highly satisfied!

3 months ago

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Verified Customer

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Nolita Squires

this was the first time that it didn’t take forever for me to get an answer. The only thing I do dislike is that the gift card that you give me Lowes said it cannot be used for a payment on the new appliance in since I won’t get it for over 30 days and the current sale that they have that is in the price range of what you’re giving me I will have pay for it myself.

5 months ago

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Verified Customer

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Amir and Leila Banyan

Great people, responded very quickly, and I will recommend them to every home owner.

1 week ago

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Verified Customer

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Felicia Kuykendall

Great customer service. I was able to get the service I needed in a timely manner

1 week ago

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Verified Customer

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

1 month ago

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Verified Customer

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Wendy

It was very easy to submit a claim. It took a day or two for someone to come out and repair the problem. I am very happy with the service that I have received from Home Warranty of America.

3 months ago

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Verified Customer

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Christina L. Moore

I was happy that they let me have my own person one out and fix my air conditioner. They sent the appropriate forms and information to HWA and they approved the fix and my ac was fix same day!

3 months ago

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Verified Customer

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Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

5 months ago

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Verified Customer

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Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

5 months ago

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Verified Customer

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Kevin Mackey

Quick service, repaired the refrigerator and saved us money!

1 week ago

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Verified Customer

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Oscar Vives

Very good service when you need it. I do recommend this company.

1 week ago

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Verified Customer

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

6 months ago

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Verified Customer

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Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

6 months ago

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Verified Customer

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Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

6 months ago

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Verified Customer

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

6 months ago

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Verified Customer

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Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

6 months ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

7 months ago

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Verified Customer

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

7 months ago

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Verified Customer

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

7 months ago

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Verified Customer

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Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

7 months ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

7 months ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

7 months ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

7 months ago

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Verified Customer

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

7 months ago

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Verified Customer

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

1 month ago

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Verified Customer

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

2 months ago

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Verified Customer

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Daryel

I don't have any dislike with home warranty of america.I have nothing but likes.They are very fast.They send the representative out very fast.So no gripes

3 months ago

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Verified Customer

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Danielle

Best Choice I Ever Made! I am very happy with Home Warranty of America. I definitely recommend Home Warranty of America to anyone! They always send out professional workers and they respond quickly.

4 months ago

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Verified Customer

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Clinton Booker

It is vey easy to file a claim. Someone contacted me as soon as possible advising me of the Company to complete the repairs. They also contacted me to make sure I was satisfied.

5 months ago

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Verified Customer

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Raquel Santillan

I love that they respond quickly and arrange a serve call promptly. They also gave you a window of when they will arrive at your home. The service man that arrived was very courteous and answered all my questions.

5 months ago

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Verified Customer

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Eva Boyce

I’ve used my service twice in the past years. They have called and gotten someone to come out and take care of the problem on a timely manner. I will continue to use them indefinitely.

5 months ago

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Verified Customer

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Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

5 months ago

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Verified Customer

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James Taylor

Very professional excellent customer service

1 week ago

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Verified Customer

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John

I had a minor issue with one of the team members, but overall, they were incredibly responsive and professional. The entire process went smoothly, and they took care of everything we needed. Just a great company to deal with!

6 months ago

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Verified Customer

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Katherine

I had an excellent experience with the service. The quality of the finished product was outstanding, the best I've ever seen. The staff was attentive, listened to my needs, and responded quickly. The installer was knowledgeable and provided great information about the blinds. Overall, it was a quality interaction. Highly recommend!

6 months ago

Home Warranty of America Reviews

Summary of Reviews