Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Verified Customer

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Greg King Janesville, WI

My furnace died. That's when I needed the warranty. They did a timely response to my request.

11 months ago

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Mr. Freedman

HWA has always done a fast and friendly service whenever I have made a claim. Great job.

11 months ago

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Adeliya

I was very happy with you guys. Thank you so much. I got a response pretty quick. It was very nice.

11 months ago

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Mary TX

Technician diagnosed our problem 8 days ago. He left the company before the information was relayed to HWA. I have contacted HWA multiple times now . I have also left multiple messages with H20 pool repair with no response. The leak in our pool pump worsens every day.

1 year ago

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Lauren Lineweber Lincoln, NE

The last two claims I’ve submitted through my warranty at HWA have been a nightmare. After following their protocol for submission of a claim, I’ve had to fight tooth and nail to get reimbursed or get the company that did the work, to get paid. The customer is always right motto apparently means nothing to this business.

1 year ago

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firstwatch man Pataskala, OH

Promptly assigned a contractor to do repairs. What's covered in clearly detailed in the contract they provide a copy.

1 year ago

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Kathy Hughey

The service and the time that was spent at my house. The rep was very professional and knowledgeable of his work.

1 year ago

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Thomas Deslatte Montgomery, TX

Service provider outrageously priced repair at over $800. Your maximum for this was $500. I could get the part and do it myself for less than $300 and you wouldn’t pay for the part. I would have to pay another $75 to get another bid. Total rip off.

1 year ago

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Vivian

They always answer when I call. They find the best contractors and everything is covered as promised.

1 year ago

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Suzanne

They couldn't provide services in my new state and when they did send someone out, that person did not fix the issue. I cannot get a hold of that person. When I called customer service to ask for it to be reassigned to a different provider, they just sent it back to the same person who I cannot get a hold of.

1 year ago

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Rachel Royer Meridian, ID

I like the peace of mind knowing I can get quick service at a reliable rate. Their vendors have been excellent in our experience.

1 year ago

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Robert

I continue to use my home warranty based on past history and quality of service and responsiveness.

1 year ago

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Rick Zamora

They are right on top of everything very quick to everything and they were out the very next day. Amazing.

1 year ago

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Micheal Green Mobile, AL

The service was good and easy to use the customer service operator was very helpful and everything went smoothly.

1 year ago

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John Franke TX

The time it takes to get something fixed is terribly long. Our most recent experience with a broken hot water heater was 3 weeks from when I called, to when it was finally replaced.

1 year ago

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Teresa Hermitage, TN

Our technician was awesome. He took care of business and explained everything to us. Our cook stove is working perfect.

1 year ago

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Amy Atlanta, GA

The first tech I was sent had no clue what he was doing and literally didn’t speak to me when he came into my house. Plus I had to wait a long time to be assigned a tech so it was frustrating to have to request another. My air conditioner was out for approx a month before you guys sent anyone that could actually fix it.

1 year ago

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Jaesa McLin

It was great at first but now the service companies are just garbage. It seems like the good people don't want to use HWA so now we end up with crooks who take the service call fee and never come back to fix the issue

1 year ago Edited October 4, 2023

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Margaret

I liked the ease of scheduling the service and the promptness of the response. Everything was done properly.

1 year ago

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Danny Milligan Keller, TX

They don’t cover anything. You’re better off getting your own people so you don’t waste $75 on a service call. Customer service does not provide support, is very condescending and threatened to hang up on me. They look for any excuse not to pay.

1 year ago Edited September 20, 2023

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Verified Customer

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Zehra Zaidi Ashburn, VA

Reimbursement/replacement rates for appliance are too low. Customer service is responsive, and I'm able to get an appointment quickly for my issue.

1 year ago

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Aaron

A/C went out, a capacitor, and they had a repair person come out within 24 hours or so and have it fixed.

1 year ago

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Antoinette TX

25-48 hour wait plus whatever technician waiting period may be. Never hope to have to use service on weekend. You may as well wait til Monday most technician won’t take until then

1 year ago

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Robert Presas Caddo Mills, TX

Horrible! After 5 claims, Average time for a contractor to respond is 3 weeks. Last Contractor said HWA doesn't pay in a timely manner so no contractor wants to work for them. He accepted mine by mistake that was already 3 weeks out.

1 year ago

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Verified Customer

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Osvaldo Caballero

Excellent quick service. Plans are affordable and it's and added peace of mind to know that your covered.

1 year ago

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James

Tried to get 30 year old hot water heater replaced and you gave the technician nothing but grief. Your company is so bad you couldn’t get a technician to come and look at it. I waited for a month and half so I had to hire a plumber to come replace it.

1 year ago

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Christopher

I received a quote for updated insulation and because of the deductible not being in my budget, I haven't been able to get the repairs done.

1 year ago

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Rosemary Costello-Reyes

They answer the phone, but they never have a solution. They always tell me "oh, no problem, you've been escalated, you'll get an email" and then then they hang up. And I never get a solution. I realize it's not that the customer service Rep, they're just answering the phone but still, it's like, if you can't help me or you can't answer my question, then give me to someone who can. I paid them for service on my air conditioning unit. And they said "I can't find anyone in the area, if you want to find somebody, go ahead and then you let us know and we'll give you $50 or $75 or something towards that service." Well, I pay them to do that. I work, I travel for work. I'm not sitting at home trying to figure out how to fix the things in my house.

1 year ago Edited September 7, 2023

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Verified Customer

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Zachariah Taft, CA

I cooperated with everything and each time we submitted for our AC issue, we kept getting the run around from the warranty company about always needing additional things after we spoke with a representative. It was so bad that I ended up paying out of pocket to get my issue resolved. Horrible company.

1 year ago

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Carolyn Valley Park, MO

This was the second time I have ended up finding my own technician, after more 24 hours of no air in 100+ temps, and was told I could. They were given your info and I paid a total of 729.00 for the service, with no reimbursement from HWA

1 year ago

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Elisabeth Goose Creek, SC

When our air conditioner went out I felt that HWA went above the usual in finding a company to fix it.

1 year ago

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Kipp and Brenda Bush Prosper, TX

The customer service agents do not communicate well with you to solve an issue. The quality of most service contractors is very low. I've had more issues with obtaining good honest contractors.

1 year ago

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Randolph OK

You’re too expensive and you stiffed me on claims. After you couldn’t find me a plumber you said if I find a plumber I could get the repairs done and submit the detailed invoice to be reimbursed. Then you denied the claim saying it wasn’t called in by the plumber and you never said he had to.

1 year ago

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Verified Customer

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Arcelia Chvala Stanton, CA

Technology to upload documents (pictures specifically) was frustrating. Customer Service was not always nice. Did not get responses quickly. Had to follow up on a claim daily to get it resolved. Would receive inconsistent responses depending on who I spoke to.

1 year ago

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Verified Customer

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David

Last month, our electric water heater failed and it was prompt service from a very reputable company and the claim process was very easy.

1 year ago

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Jada

The customer support has been good. Overall, whenever I need to contact somebody, they're pretty quick with the responses.

1 year ago

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Jill

We had a couple services done, on one it was a little delayed and the other one was really, really prompt. They got somebody on that day.

1 year ago

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Leslie

They're very responsive and quick to respond. So far when we've had a claim, they've been very quick to come out.

1 year ago

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Diego Sanz Valencia, V

Terrible waiting time for having issue taken care of. No information on what is covered and what not. I am being claim $1200 with 0 explanation on what the money is for and no explanation what HWA is covering. No response other than contact the technician doing the repair... customer service could not be worse.

1 year ago

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Derrick Mesquite, TX

The turnaround time for the A/C was too long. I shouldn’t have to get a hotel because my air is out and pay a monthly fee and a fee once a company come out.

1 year ago

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Verified Customer

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Carolyn

1 year ago

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Deborah

You can't speak to a supervisor when they when you ask for one. Poor customer service. They denied a claim for an air conditioning unit that they've already previously approved the service on. They're denying the recall because that did not end up fixing the unit. There's a recall and now they're saying they don't even service that kind of unit

1 year ago

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Sarah

One time I had to have my pump replaced and they did a really good job with making sure that it got replaced the day of.

1 year ago

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Jennifer Elizabeth City, NC

The company cannot find any contractors to accept their jobs, then when customers find their own, the company does everything in their power to deny the claim. When they cannot provide the services we are paying for, what value is the warranty for the customer!!!!!!!!

1 year ago

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Verified Customer

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Rob Diaz Orlando, FL

Just renewed for my second term. Always great customer service and knowledgeable technicians. 👍🏾👍🏾

1 year ago Edited January 10, 2024

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Lou IA

The process of getting the policy is quick but the coverage payout barely exists. I canceled for lack of assistance with replacing my HVAC system. What a shame I feel neglected and cheated.

1 year ago

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John Buford, GA

AC service arrived on time, and immediately diagnosed and replaced the non-functioning part, Very effective & clear

1 year ago

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Tony Perry Elizabeth City, NC

ease of calling HWA and getting fast results. friendly staff to speak with and get my issue repaired.

1 year ago

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Emilee

Customer service is good sometimes and other times it’s not so good. I guess it just depends on who you’re speaking with.

1 year ago

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Ravichandran M. Kaushika Roanoke, TX

They were very good in the past. Now due to the population increase in DFW area, their network of repair vendors are strained.

1 year ago

Home Warranty of America Reviews