Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Anthony

Very easy to submit a claim and schedule a professional to diagnose the issue. Service was prompt and effective.

7 months ago

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Norman Ashcroft

They have always came through for me. They have sent me good people that fix what I’ve needed fixed.

8 months ago

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Olivier AND Hiromi Frederique

The company scheduled a repair ASAP. The service is good, but I don’t like the constant messaging to provide a review.

8 months ago

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Dan Los Angeles, California

I was assigned HWA through my home purchase

3 weeks ago

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William Bernstein

I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.

9 months ago

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David

Home warranties often get a bad rap. In the seven years we’ve been with HWA on the occasions we’ve needed them, they’ve been there for us.

9 months ago

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Timothy Ryan

Tho have had them since we bought our home 10 years ago and for the protection of the unexpected repairs. They were ok until the last 5 years. The customer service has went to shit. Bring back great service associates who are capable of making decisions and solving problems, not cheap labor to read a script :(z

10 months ago

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Verified Customer

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Walter

We are expecting a check so we can buy a new stove. Our oven hasn’t worked in well over a month and we still have not received our check. We’ve been satisfied with HWA up until now. This has been going on much too long.

10 months ago

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Verified Customer

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

10 months ago

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Christian Miller AND Wendy Rogers

Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager. Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave. There doesn’t seem to be a sense of urgency when an issue arises.

11 months ago

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Verified Customer

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Luis Soberanis

Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.

11 months ago

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

11 months ago

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Verified Customer

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Judy Victor, Michigan

All contractors arrived on time good customer interaction made sure shoes were covered before walking on carpets explained good tips to prevent other probles

4 weeks ago

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Richard Anderson Rockwall, Texas

We have been an HWA customer for years, and have 3 other properties with HWA policies.

1 month ago

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Verified Customer

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DK

I have had HWA for the 10 years that I have owned my home. The only negative I have is that the premium raises without notice. I started paying $50/month in 2015 and now paying $85/month in 2025.

1 year ago

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Verified Customer

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Daryel

I don't have any dislike with home warranty of america.I have nothing but likes.They are very fast.They send the representative out very fast.So no gripes

1 year ago

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Verified Customer

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George A. Waller

Still learning he’s processes I feel good to have them disappointed they can’t mail me exemption coverages to offset any wrong information xpectancies on my part but still glad to have this relationship

1 year ago

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Verified Customer

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Paige

I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.

1 year ago

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Verified Customer

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

1 year ago

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Verified Customer

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TVo

I like HWA's quick responses on my claims. They have been providing excellent services. I submitted two claims this year and both were resolved satisfactory.

1 year ago

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Verified Customer

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

1 year ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

1 year ago

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Verified Customer

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

1 year ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

1 year ago

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Verified Customer

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

1 year ago

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Verified Customer

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

1 year ago

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Verified Customer

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

1 year ago

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Verified Customer

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

1 year ago

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Verified Customer

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

1 year ago

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Verified Customer

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

1 year ago

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Verified Customer

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

1 year ago

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Verified Customer

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Mary

I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.

1 year ago

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Verified Customer

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Bernard

I've faced ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a home warranty, my requests for a replacement have been denied repeatedly, and I'm frustrated with the lack of resolution. I've also had trouble with my AC warranty claims. I'm tired of paying for technicians who can't fix anything. I'm selling my home and handing over this warranty to the new owners, hoping they have better luck.

1 year ago

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Anonymously

I had a frustrating experience with Choice Home Warranty. Despite being polite on the phone, I felt misled about my warranty covering broken items. I still don't have a stove and had to buy one myself. The air conditioning issue took over a month to resolve, with repeated attempts to fix it failing. Overall, the service was a nightmare, and I felt like they avoided paying for necessary repairs.

1 year ago

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Brittany

The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services* Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.

1 year ago

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Verified Customer

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

1 year ago

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

1 year ago

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

1 year ago

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

1 year ago

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Verified Customer

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

1 year ago

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Verified Customer

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

1 year ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

1 year ago

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Verified Customer

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

1 year ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

1 year ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

1 year ago

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Justin

I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.

1 year ago

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Gregory

The customer service was helpful, but I felt they didn't cover everything I needed. I had a prompt repair on my refrigerator, which was great, but I'm still uncertain about my garbage disposal; they said it wasn't completely broken yet. Overall, a mixed experience with some positives and areas for improvement.

1 year ago

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Jennifer

I had high expenses and felt the support I received was lacking. I ended up paying more for repairs than if I had handled it myself. Additionally, after an inspection, there was confusion about whether my pool pump needed replacing, which led to issues with coverage. Overall, I was disappointed with the service and response.

1 year ago

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Nancy

I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.

1 year ago

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Michael

I had a mixed experience with the service. While I can't comment on the first question, I had to call a repair person for my leaking refrigerator. She did a wonderful job fixing the issue and stopping the leak in the freezer. Overall, I'm satisfied with the repair service.

1 year ago

Home Warranty of America Reviews