Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

18 hours ago

check_circle

Verified Customer

star star star star star

Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

1 week ago

check_circle

Verified Customer

star star star star star

Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

3 weeks ago

check_circle

Verified Customer

star star star star star

Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

1 month ago

check_circle

Verified Customer

star star star star star

Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Bogdan

I’d give it a zero if possible. Waiting three weeks to get a small leak fixed (diamond package). I’m on my third plumber/technician to get this job completed. All have cancelled bc HWA won’t pay them what they need in order to complete the diagnostic report HMA requires. I had to pay service fee and they won’t refund it. I basically paid $100 service fee for nothing. I’ve literally had to make over 20 calls for this leak. Communication is terrible. A complete waste of money and time.

1 week ago

check_circle

Verified Customer

star star star star star

Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

1 month ago

check_circle

Verified Customer

star star star star star

Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

1 month ago

check_circle

Verified Customer

star star star star star

Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

1 month ago

check_circle

Verified Customer

star star star star star

Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

1 month ago

check_circle

Verified Customer

star star star star star

Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Shawndell Wilson

I put in a claim for a leaking faucet. You only approved $130 replacement. I haven’t fixed it yet, because I can’t find a decent faucet at that price.

1 week ago

check_circle

Verified Customer

star star star star star

Dang Ngo

The HWA technician just finish’s the repair of my main water pump today at 4:00 PM . He does a good job. Thank you for your fast response to my claim .

2 weeks ago

check_circle

Verified Customer

star star star star star

Michael

Every technician sent has done a thorough, clean, and excellent job. I've always gotten reliable and quick service and understandable estimates and diagnoses.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

3 weeks ago

check_circle

Verified Customer

star star star star star

Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

1 month ago

check_circle

Verified Customer

star star star star star

Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

1 month ago

check_circle

Verified Customer

star star star star star_border

David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

1 month ago Edited February 5, 2026

check_circle

Verified Customer

star star star star star

Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

1 month ago

check_circle

Verified Customer

star star star star star

Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

1 month ago

check_circle

Verified Customer

star star star star star_border

Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

1 month ago

check_circle

Verified Customer

star star star star star

Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

1 month ago

check_circle

Verified Customer

star star star star star_border

Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

2 months ago

check_circle

Verified Customer

star star star star star

Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joshua

Something wasn't working at my house guy came out it was like an $8 part and y'all denied it prob won't renew when the time comes I'm sure it's worse for more expensive things.

17 hours ago

check_circle

Verified Customer

star star star star star

Vo

Issue fixed in one visit. I had this issue, your previous technician could not resolve it.

4 days ago

check_circle

Verified Customer

star star star_border star_border star_border

Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

2 weeks ago

check_circle

Verified Customer

star star star star star

Gina Johnston

I chose to work with Home Warranty of America because of the reliable claims support and fast & friendly customer service!

2 weeks ago

check_circle

Verified Customer

star star star star star

Scott Will

They appear to be a good value. Easy to work with. But I'm still waiting on my check for the dishwasher, that I had to replace.

2 weeks ago

check_circle

Verified Customer

star star star star star

Ramesh A Patel

I like the HWA services because they provide quick and timely manner services. Provides options on priority and quality of services.

2 weeks ago

check_circle

Verified Customer

star star star star star

Luce

I needed a home warranty for my house. I was referred to your company. Thank you for my washer! I hope that the rest of the things in my house can get fix.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Matthew And Audrey Birkinbine

Their contract was the most comprehensive. My only issue is how stingy they are and not very user/customer friendly. It seems they outsource their call center in an effort to drive customers away (I mean in an effort to cut costs. Unfortunately it will eat away at their customer base also. Mark my words).

1 month ago

check_circle

Verified Customer

star star star star star

Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

1 month ago

check_circle

Verified Customer

star star star star star_border

Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

2 months ago

check_circle

Verified Customer

star star star star star_border

Richard Hollins

Some of the vendor customer service has declined over the last few years of membership with HWA.

18 hours ago

check_circle

Verified Customer

star star star star star

Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

6 months ago

check_circle

Verified Customer

star star star star star_border

Stacy and Joel Everson

It was part of the buying of the house we are in. I have used it once so far and will call again for the garbage disposal

3 weeks ago

check_circle

Verified Customer

star star star star star

Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

1 month ago

check_circle

Verified Customer

star star star star star

Bettyjean Schweitzer

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Crystal

I thought it would cover my appliances in my home. You have to pay$100 deductible just to pick someone to come out to your home and the a person comes out to diagnose the problem and charges you an additional $125. If it’s not covered under warranty, they take forever to come back to complete the job.

1 month ago

check_circle

Verified Customer

star star star star star_border

Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

1 month ago

check_circle

Verified Customer

star star star star star

Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

2 months ago

Home Warranty of America Reviews

Summary of Reviews