Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Louis Perry Fort Worth, Texas

Moved in the new home July 11 2026. Had an issue (electrical) and turned in a claim. A day before the tech arrived we discovered an electrical outlet not working. Since it was ALSO electrical I assumed the ELECTRICIAN coming out could check it also. OH NO!!! Since I didn’t call it in BEFORE the tech arrived he could not look at the outlet! Have to turn in a New Claim and PAY a new service fee of $85.00 ! Terrible policy! SOLUTION? The tech should have had the ability to submit electronically or verbally an amendment to the original claim and take care of this customer fairly! So from a consumer point of view - there needs to be an improvement of how claims are handled

1 week ago

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Verified Customer

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Janet Thompkins Garland, Texas

It takes too long to get an AC vendor scheduled. Two weeks is too long to wait, and on the day they were supposed to be here, they postponed another two weeks. When I called HWA, the company rep was hesitant to provide another vendor. I’ve been with you all too long to be treated like this! And also, stop using AI! People want a human being on the phone.

1 week ago

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Verified Customer

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Louie Hilliard Fort Worth, Texas

I have a plan. I don’t plan to renew. Many of the plumbing contractors are jerks when in the home Unable to find a contractor for attic fan Pool contractor did not finish job. Plenty of issues. It just feels ok and I feel like I would be better served spending more and pick my own provider and get quality people

1 week ago

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Verified Customer

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Shelli Petersen Yuba City, California

My air conditioner went out. You sent a check out you said it’s the condenser so I don’t see why you can’t just change out the condenser. Why do you have to have all these other things that you won’t cover? All the extras comes to $4700. I do not have that kind of money. I’m on fixed income so I have no air conditioner. I got this Warranty because you were supposed to fix things that are broken, but it isn’t fixed still broken and it’s been in the high 90s and 100s. I’m 75 on fixed income. And your Warranty is really just kind of not working.

1 week ago

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Verified Customer

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Ulysses Flores Austin, Texas

It’s a great warranty company you listen and you send me great quality workers to fix the needs in my house. You also have a great rapid response timing thank you.

1 week ago

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Verified Customer

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Caecilie Texarkana, Texas

While not perfect they did get the job done, although I asked to speak to a supervisor and not one returned my call or cared enough to even communicate in any form. I know all customers think their problems are the most important just keep in mind we do pay your salary.

4 weeks ago

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Verified Customer

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Amy Wray Chicago, Illinois

It is what was in place when home was purchased but disappointed service fee keeps increasing from 75 to 125 almost double

1 week ago

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Verified Customer

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Ron And Kathy Roan Caspiana, Louisiana

Past history of claims and repairs. Some communication problems delayed the process. I approved the claim repair and charges but my response was lost in the system.

1 week ago

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Verified Customer

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Kathleen Bee Cave, Texas

Have had them since 2012 and have been very satisfied. Most recently my AC went out. Submitted an online claim and got a response immediately from customer service. The vendor provided pro prompt service.

3 weeks ago

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Verified Customer

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Cassandra Duncanville, Texas

Easy to schedule service. Technician was prompt coming to his job. Very polite took care of business and left. Had to order a part and once the part came in 2 days later, he was right back to finish the job.

3 weeks ago

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Verified Customer

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Ivelisse West Bradenton, Florida

I chose HWA because the previous company that I had for over 8 years was not providing a good service for more than 2 years by that time. Their vendors were not responsible and reliables anymore, and their prices kept going up.

1 month ago

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Verified Customer

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William Texas City, Texas

I am very pleased thus far w/ their seamless well organized way of handling issues /repairs. I am a heart patient and my A/C was repaired quickly. I was also appreciative of the cost of the policy being reduced as I explained I was retired w/ fixed income...not much coming in....hoping i can afford next years renewal. THANK YOU

1 month ago

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Verified Customer

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Yuhua Houston, Texas

what I like is that my problems are all got fixed, the technician are skillful and reliable. What I don't like is that the services are not 24/7 and it has to be on a working day, which most time conflicts with my own working schedule. Also I don't like the service plan/trip fee are charged per item basis, which was not communicated to me clearly when I got the plan

1 month ago

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Verified Customer

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Mary Carpenter Mount Vernon, Washington

We realized that our home, being older will have certain things crop up. After having the plan for about 10 months, our furnace stopped working. They say that you find out how good your insurance is when you see how they handle claims. We were very happy with the way that claim was handled. A few weeks ago our garage door opener stopped working. You set up a company to come out and do an inspection and make recommendations on what needed to be done. They did not show up for the appointment and we what’s the company app online and found that most people who commented on their. Service were very, just satisfied with them and even said that there were times when they made recommendations for things that did not even need to be fixed. You didn’t have any services in our area. But within a short time, you contacted a local company and arrange to have them become providers with your company.. That was very much appreciated and the claim from that point was completing right away.

3 months ago

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Verified Customer

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Yvonne Araiza Cancun, Quintana Roo

Not exactly what that warranty company has to offer. It states all component parts are covered which makes it very vague. They didn’t cover a cartridge the shower needed. Ridiculous! Or other parts either. Very disappointed!

1 week ago

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Verified Customer

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Diane Weare, New Hampshire

I would like to say thank you so much for all your help you guys were amazing all the repairs got done without any problems. I dont know what I would have done without you guys

1 month ago

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Verified Customer

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Portia Sanders Birmingham, Alabama

I read awesome reviews but, the real proof was when the had to come out and do an electrical repair. The worker was professional, efficient and did a great job of getting things back afloat ‼️

1 month ago

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Verified Customer

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Shynese Spencer Detroit, Michigan

New company ever! Have used the services 2x in the past 2 years both times the service workers are professional and do an exceptional job within fair time frames. Customer service reps complete fast turn around only for $100.00 doesn’t get better than that!

2 months ago

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Verified Customer

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Niya Scott Chicago, Illinois

Do better with the contractors you guys hire. Some are excellent and good customers services skills but the others are horrible.

1 week ago

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Verified Customer

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Augustus Donnell Rosenberg, Texas

Our experience with Home Warranty of America has been nothing short of devastating. They have disappointed us at every corner. After paying an astronomical amount for their warranty, they are giving us a ridiculous amount of less than 1/8th of the cost of a replacement refrigerator. The only refrigerator you can purchase with what they are giving us is a nice wine fridge. They are also holding the check for 16 days. The amount of ice i am using will quickly deplete that amount. I am 68 years old and I do not enjoy living like a camper. They are forcing me to live this way! Do not trust this company! HWA is unreliable and has fractured my peace of mind with any home warranty company.

1 month ago

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Verified Customer

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Michal Indianapolis, Indiana

Filing a claim was easy. I was pleased with the professional service of the repair company and the technicians assigned to do the work. The AC was fixed and is working great. Thank you!

1 month ago

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Verified Customer

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Heidi Birmingham, Alabama

On Saturday morning, I reported that my AC was not working - this is an emergency in a part of our country where the heat index is between 100 and 110!! Sunday I received an email that my request had been assigned for Tuesday morning. Tuesday I reached out to the AC company. No one ever responded at that number. I called home warranty several times asking them to check on the order. Around 3 o’clock on Tuesday I googled and got a different phone number. This phone number worked for the AC company. They were completely unaware of the work order and said it had been a while since they had worked with HWA. When they attempted to contact HWA, a recording told them they had to go into a portal, which they did not have login information for. When I had talked to the AC company lateTuesday afternoon, they had hoped to be able to get the work order and come first thing Wednesday morning. I got a call Wednesday morning that they had never been able to retrieve the work order. I called HWA and told them about it. Now it is noon on Wednesday and I am still waiting to hear that there has been a new assignment for my job! This is ridiculous! Not to mention a real danger to have people living in this heat, without air-conditioning! My home warranty rates are higher than ever, the service fee has more than double I started with home warranty companies, and the service is the worst!

1 month ago

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Verified Customer

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LaTorie Singleton Budd, Illinois

I like that someone came out But the issue was not resolved. Was asked to submit documents showing that my a/c unit had been fixed prior. Submitted Zelle information showing payment to the company they sent out to me. The rep called back asking for an actual invoice the company they sent I tried reaching out no response asked home warranty to contact them come to find out they no longer do service with home warranty they ended their contract so now I can not get an actual invoice of the services rendered and my a/c unit is completely fired so I’m out of money and unit

1 month ago

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Verified Customer

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Blair and Pattie L Metz Woodstock, Georgia

HWA was paid for by my realtor. It seemed like a good idea at the time. My first experience with my second refrigerator repair left me thinking I would never renew. My two air conditioning repairs were very positive. But, if I renew my coverage, it will not be with HWA. My second refrigerator stopped cooling in the refrigerator section but the freezer section was fine. The repair person came out when it was failing and felt the fan, directing cold air from the freezer to the refrigerator section was the culprit. So they ordered a new fan. A week later, the refrigerator section was cold as expected. I called the repair company to tell them the fan was working again and possibly something controlling the fan was the issue, not the fan itself. They sent the same repair person to my home and he ran over 50 diagnostics that are part of the Whirlpool appliance capabilities. No failures detected. The repair company said they would ask HWA about replacement as the alternative was replacing every component in the refrigerator until it stopped failing. HWA indicated the appliance company closed my case telling HWA my compressor had failed. HWA then said it was my problem as that should be covered by the Whirlpool warranty. Given HWA said the appliance company closed the case with the LIE that the compressor failed and HWA telling me this was a warranty issue, I would not trust the appliance repair company nor HWA. I am out the $75 fee, the appliance company likely got a new fan as part of their initial filing and HWA gets to wash their hands of the entire issue.

1 month ago

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Verified Customer

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Jessica Lewis Minneapolis, Minnesota

When the first AC company canceled, they were quick to get a replacement. I took off one star because the first appointment was still 12 days after our air conditioner went out during a heat wave.

1 month ago

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Verified Customer

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Artutro Elam and Catalina Delarosa Budd, Illinois

I’ve had the warranty for the past 6 years. I have received excellent service. I’ve had a couple of repairs completed with professional and great service.

1 month ago

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Verified Customer

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Ashlyn Suloff Greenwood Village, Colorado

under no circumstances should anyone choose to work with home warranty of america. our experience working with them has been abysmal & truly the worst service (if you can even call it that) i’ve ever had from a corporation. we are approaching the two month mark with an open claim for our policy covered air conditioner. we have gone through five technicians at this point and HWA has found reason after reason to deny the claim even after explicit acknowledgement from their technicians of normal wear and tear. we will not be renewing our policy when the year is up; I cannot adequately express in this few characters how unhappy I am with HWA. We have filed a claim with the BBB due to how poor our experience working with HWA and their lack of integrity as a company has been. If I could leave 0 stars I would.

1 month ago

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Verified Customer

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Samantha Thompson Charlotte, North Carolina

They get 2 stars because 11 yrs ago they replaced my HVAC unit with no issues. Now fast forward to June 2026. They had no technician available due to peak season when my AC stop blowing air. I tried to do the reimbursement claim but my company doesn’t talk to warranty companies. I tried to file another claim to see if I can maybe get a home warranty technician to come out with no success. So now I’m back to paying for my AC repair myself with my technician and it’s July now so I’ve been with no AC for 5 weeks. Everyone I talk to says home warranty is a waste of time. I’m going to give them another try on something simple like on my garage doors that are not working.

2 months ago

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Verified Customer

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Jacqueline Ferrato Canyon Lake, Texas

Good responsive service, worked with me to fix several home issues and were very helpful. Only thing I wish was different was asking what date and time works for the customer first before scheduling appointments with a technician. But they provide the technician contact info in case the time scheduled doesn’t work and I need to reschedule.

3 months ago

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Verified Customer

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Michele Denton, Texas

The seller of the home we purchased has had a home warranty on it for several years and it goes through 2027. When the AC went out it wasn’t as quick as we had hoped to get it repaired. Communication process could be better. I’m a Realtor and have used y’all many time for sellers and buyers so glad I’m getting to see how the process works. The vendor that has helped us has been good.

3 months ago

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Verified Customer

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Ruby Hyde Morton Grove, Illinois

They are the best at fixing appliances and their price is right

6 days ago

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Mark McElroy Weatherford, Texas

Always helpful and responsive . The online portal is perfect

6 days ago

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Verified Customer

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Ann Marie Jemison Mobile, Alabama

The best warranty company, been with the company since 2021.

1 week ago

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

5 months ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

5 months ago

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Verified Customer

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Dewayne Los Angeles, California

Never again! Two months for a washer door latch! What a complete nightmare! I wouldn't use this policy again if you gave it to me! Overseas call centers, rude employees and empty promises.

1 week ago

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Verified Customer

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Angelica Mejorado Visalia, California

I am disappointed with this insurance asked for service call tech came heared the noise and stated the issue got authorization to repair and performed service , resulting in problem still persists and the case manager stated that it was cosmetic issue not covered. I ask then what did the tech change out if what he did was not the issue hmmm

4 weeks ago

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Verified Customer

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Becky Brandon, Mississippi

My friend recommended them. After talking with Melissa, we felt good about choosing them! We have not been disappointed!

1 month ago

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Verified Customer

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Cheryl Louise Kinney Auburndale, Florida

I’m giving you two star for the reason why it’s hard to get through. It’s always a recording and it seems like I cannot get the stuff needed done to my home. I paid $5000 and it seems like everything I need worked on is denied by you guys. I’m very upset with this company.

1 month ago

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Verified Customer

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Sylvia Mitchell San Antonio, Texas

I’m extremely disappointed in the service I have received over the last year regarding my claims. The company was to replace my oven, washer. Which they did neither. The communication for both was minimal to none! I have yet to receive any monetary compensations or refunds for the purchase I made to made! Now the latest issue of being denied coverage for my AC issue was denied as of yesterday! I will not be renewing my POLICY WITH HWA. You asked for feedback, here is my response Sylvia Mitchell Dissatisfied customer

1 month ago

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Verified Customer

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Bernie Morales and Carmen I Pizaro Ruiz Orlando, Florida

Bought a condo with a HWA included. Called to fix a number of problems with appliances and plumbing. The process was smooth and relatively quick.

1 month ago

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Verified Customer

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Abdal and Kimberly Harris Euless, Texas

Your customer service is very poor, I called; I have called twice to get an explanation on why my claim was denied and was told several different reasons and none made since. First I was told it was normal wear and tear, but the picture clearly shows it was. So now I will be out of 700 dollars to pay for plumbing that I supposedly could have gotten fixed under your warranty. Ya’ll spend more time trying to deny people than actually help people.

1 month ago

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Verified Customer

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Jeffery Medina, Ohio

I like the efficiency of once I make a claim, I get a quick response. The tech that arrives to do the repairs has always been professional and prompt.

2 months ago

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Verified Customer

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Juan Estrada San Antonio, Texas

The technician was punctual and very knowledgeable. Was able to pinpoint the problem immediately and then got the water heater working. Thanks to him now I have hot water.

2 months ago

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Verified Customer

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Stephen Selby Minneapolis, Minnesota

The have changed their practices. The no longer provide a replacement, or even funds close to replacement cost, for an item they no longer deem worth saving through repairs. And they force you to take a Lowe’s gift card in payment and it takes a month to get the gift card. In the past 2 years, I was given a $600 gift card to replace an electric double wall oven. Cheapest one on sale at Lowe’s was $1,900, without installation. In the last month, I was given a $194 gift card to replace an over counter microwave that cost $599 without installation. Thanks HWA… for NOTHING. I will not renew!!

2 months ago

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Verified Customer

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Mark Robustelli Las Vegas, Nevada

Had a really good experience with another warranty company, moved because this was less expensive, but I am now finding the prices are going up and the coverage is not as good. The replacement for my stove I would have been better off just saving monthly payments.

2 months ago

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Verified Customer

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Dennis Lisonbee Orem, Utah

It is very simple to file a claim and get an appointment. Over the past five years I have had four claims, and we have been pleased with Home Warranty of America and how the claims have been processed.

3 months ago

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Verified Customer

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Elsbeth Beglinger Vallejo, California

I’ve been with Home Warranty of America for YEARS 🎉🎉I’ve always had a good… ”great “ experience with everyone. Amazing, honest, on the spot and gets me help when I need it.

3 months ago

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Verified Customer

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Benjamin W. Burford Chicago, Illinois

I have had great luck with all of the service providers that they have sent. The only ding against them is when they tried to short-change me when my stove went out. It was a long back and forth to get compensated. Nevertheless, when my refrigerator went out, they were great and gave me replacement money very quickly.

3 months ago

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Verified Customer

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James And Janette Daniel Baton Rouge, Louisiana

Excellent and timely service. Willing to work with you.

1 week ago

Home Warranty of America Reviews

Summary of Reviews