Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 day ago

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Verified Customer

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 day ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

4 weeks ago

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Verified Customer

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

4 weeks ago

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Verified Customer

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

4 weeks ago

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Verified Customer

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Mark

sometimes the service takes a bit long to get a contractor to take care of your issue. the fact that the deductible is increasing and the cost is almost $1,000 a year has me looking else where for a less expensive option. usually when the service is done, it is pretty good.

17 hours ago

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Verified Customer

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Malicia Wilson

If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.

1 day ago

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Verified Customer

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Michelle

They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.

1 day ago

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Verified Customer

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Raymond

Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house

6 days ago

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Verified Customer

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Sarah

The only thing that I dislike is that I currently have a leaking drain pipe and so far they have sent out 2 different plumbers and now they are sending a third. However, the warranty won't tell me why they are sending different plumbers. I would like to know if they didn't want or couldn't do the job or if they were charging too much. I am in the dark on this one and it is really getting annoying because it has been going on for a month now and I have no resolution or approval/denial. All the rest of my claims were quickly taken care of and resolved.

3 weeks ago

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Verified Customer

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Danja

Very easy to work with, we have had them for 7 years now and had to file a couple claims. They were very courteous, took care of my issues in a very short time. No hassle no problems. No hidden fees or lots of runaround from them. Straight forward and easy to deal with

4 weeks ago

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Verified Customer

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

4 weeks ago

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Verified Customer

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Kelvin

I found the service helpful initially, but the technician who came was not very effective. We often face delays in getting solutions for our appliances, which is frustrating. While I appreciate the effort for check-ups, it seems like quick fixes are rarely available. Additionally, the lock change felt misleading as they only programmed the locks. Overall, I have concerns about multiple appliances being damaged and not functioning properly.

4 weeks ago

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Verified Customer

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Karim

I had mixed experiences with customer service. While they always answered my calls and tried to connect me with the right people, I faced issues with repeated repairs on my microwave that remain unresolved. Additionally, there was confusion when finding help for my air conditioning, but they eventually located someone closer. Overall, they need to improve their processes.

4 weeks ago

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Verified Customer

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Tomas

I've had mixed experiences with customer support. Initially, it was great, but my last claim was frustrating due to missed technician appointments. Overall, I’d say it's been a decent experience, but there’s room for improvement. I also had a technician assess my broken washing machine, but they couldn't repair it and submitted a replacement request.

4 weeks ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

4 weeks ago

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

4 weeks ago

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Verified Customer

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Gary

I've had a mixed experience with customer support. Initially, my claims went smoothly, but my latest one has been frustrating with missed technician appointments. Additionally, I've been charged extra for a claim on the same issue after a technician couldn't repair my washing machine. Overall, I'm disappointed with the service lately.

4 weeks ago

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Verified Customer

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Steve

I've had a positive experience with my warranty service. When my appliances broke down, they connected me with a plumber quickly, and the service was excellent. It's reassuring to know that I can rely on them when issues arise, ensuring that everything gets sorted out efficiently.

4 weeks ago

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Verified Customer

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Terre

I had some issues with my dishwasher and fridge, and while the Home Warranty team was courteous and followed up, the solutions took quite a while to arrive. I appreciate the thorough checks they perform, but I wish the responses were quicker. Overall, my experience has been positive despite the delays.

4 weeks ago

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Verified Customer

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Dave

I found the service to be very responsive. After I submitted my claim, they quickly arranged for someone to come over and fix my furnace, which had stopped working. Overall, I was pleased with the promptness and efficiency of their support.

4 weeks ago

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Verified Customer

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Wendy

I had a great experience with the service. My only issue was quickly resolved with a simple appointment for a tech to come and fix it. They were very responsive, and when my AC had problems, the claim process was smooth. Someone contacted me promptly with all the details for the visit. Highly recommend!

4 weeks ago

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Verified Customer

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Frank

I had an excellent experience with their customer support. They responded promptly and took care of my needs right away. I also had to use my warranty after purchasing a new home, and they came out immediately to assist me. Their service has been outstanding!

4 weeks ago

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Verified Customer

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Anonymously

I had a great experience with the online service. The process was straightforward, and I received timely updates throughout. I utilized my warranty for a dishwasher issue, and they promptly sent a contractor who resolved the clog. Overall, I was pleased with the efficiency and support provided.

4 weeks ago

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Verified Customer

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Erik

I've had a great experience with their service. Whenever I've called, they've been respectful and understanding, resolving my issues quickly. Recently, they accommodated my request for a garbage disposal issue, sending a technician promptly who fixed it within a few days. Overall, I'm very satisfied with their responsiveness and support.

4 weeks ago

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Verified Customer

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Dan

I had to use the warranty for my AC unit, and while customer service was great, it took an unacceptably long time to resolve the issue. I just moved into my house and got the necessary insurance, but the motor burned out soon after. Overall, the process was frustrating and could be improved.

4 weeks ago

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Verified Customer

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Anonymously

I had a great experience with the service. The technician was professional, quick, and courteous while fixing my AC issue. I appreciate how simple and efficient the appointment process was. Overall, I highly recommend their service!

4 weeks ago

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Verified Customer

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Frank

I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.

1 month ago

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Verified Customer

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Shirley

I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.

1 month ago

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Verified Customer

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James

WE HAVE HAD THIS COMPANY FOR MANY YEARS FOR OLDER APPLIANCES AND THEY GET SUB PAR SERVICE PEOPLE AND IT TAKES MULTIPLE VISITS MANY PARTS TO BE FIXED AND IT STILL DOESN'T WORK AND THEN THEY OFFER A SCAWNY AMOUNT OF MONEY TO COVER COST OF GETTING A REPLACEMENT APPLAINCE. HALF THE TIME WE COULDN'T UNDERSTAND THE REPAIR MAN AND THEY NEVER GAVE PAPER INVOICE TO SAY WHAT WORK WAS ACTUALLY DONE OR WHAT PARTS WERE REPLACED. NO DOCUMENTATION WHATSOEVER

16 hours ago

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Verified Customer

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Orney

I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.

4 weeks ago

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Verified Customer

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Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

4 weeks ago

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Verified Customer

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Stacy

I've had a couple of plumbing issues and the response has been quite good. When I call, they arrive promptly and fix the problem efficiently. Overall, I'm satisfied with the service I've received so far.

4 weeks ago

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Verified Customer

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Jason

I had to use my warranty for my appliances when they broke down, like my washing machine and dishwasher. While the customer service was great, it took an unacceptably long time to resolve my issues, spanning several months. The process felt tedious, and I expected a quicker resolution.

4 weeks ago

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Verified Customer

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Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

4 weeks ago

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Verified Customer

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Paul

I recently moved into my new house and took care of getting insurance. Unfortunately, my AC unit's motor burned out shortly after. Overall, the process has been smooth, but I would definitely recommend looking into reliable options for home systems to avoid such issues.

4 weeks ago

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Verified Customer

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Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

4 weeks ago

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Verified Customer

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

4 weeks ago

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Verified Customer

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Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

4 weeks ago

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Verified Customer

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Beverly

I've had a positive experience with Home Warranties of America. They promptly addressed my issues, often the next day, even during holidays. Their service has been reliable since I started using them, and I appreciate their quick response times. I felt supported when my AC broke down, and they resolved it swiftly. Highly recommend!

1 month ago

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Verified Customer

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Jill

Customer support is accessible but can be slow. My experience with the warranty service for a hot water heater was frustrating; the assigned company was far away and rescheduled multiple times. The technician's late-night request to use my bathroom was unprofessional. Overall, it felt like a lack of reliability from the service provider.

1 month ago

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Verified Customer

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Betsy

I had a great experience with customer service; they were responsive and handled my needs promptly. I'm currently using my warranty for a plumbing issue, and they seem ready to assist. Previously, they arranged for a contractor for an electrical problem, and everything was resolved smoothly. Overall, I'm very satisfied with their support.

1 month ago

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Verified Customer

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Anonymously

I had a positive experience with the customer support team. The technician was professional and knowledgeable, resolving my issue efficiently. They replaced my sink faucet quickly, and I appreciated their timely service. However, I did have some concerns with my oven's temperature regulation, but overall, I was satisfied with the service.

1 month ago

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Verified Customer

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Harold

I've found it challenging at times to get the right technicians for repairs, which can lead to delays. However, the service team is generally prompt in their responses and has sent skilled technicians who have done great work. Overall, while there are occasional hiccups, repairs are typically completed in a reasonable timeframe.

1 month ago

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Verified Customer

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Anonymously

The service response time is decent, usually reaching out promptly for repairs. However, I've experienced delays in getting technicians to complete the work, and one issue remains unresolved after the initial diagnosis. While they do communicate, the follow-through on repairs could improve significantly.

1 month ago

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Verified Customer

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Jonnie

I had some unresolved issues and found it difficult to reach customer service. Once I finally got through, the experience improved, but overall, it was a frustrating process. I've only used the service once, and while they did send someone to help, I wish the initial contact was smoother.

1 month ago

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Verified Customer

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Christopher

I had a frustrating experience initially with the service, feeling unsupported and lacking feedback. However, after a recent use, I was pleasantly surprised by the quick and effective resolution of my issue. The turnaround time was impressive, and I encountered no problems this time around. Overall, a mixed experience.

1 month ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While one technician was helpful and resolved my issue efficiently, another was a fraud, leading to a frustrating situation that required me to seek help elsewhere. Communication was also challenging at times. Overall, my recent experience was better than the last, but there's still room for improvement.

1 month ago

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Verified Customer

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Glenda Barnes

I had a mixed experience with the service. Initially, it was hard to navigate the system, but once I got through, the technician arrived promptly and fixed my air conditioner without issues. However, the automated system was frustratingly slow. Overall, the service improved this time compared to my last experience.

1 month ago

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Verified Customer

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Rodney

I've had a great experience with customer service; they are very responsive and helpful. Recently, I used my warranty for an AC issue, and the vendor was prompt in addressing it. I'm currently utilizing the warranty again for a plumbing issue, and they are ready to assist as soon as I schedule a visit. Overall, I'm impressed with their support!

1 month ago

Home Warranty of America Reviews

Summary of Reviews