Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Verified Customer

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Mary Carpenter Mount Vernon, Washington

We realized that our home, being older will have certain things crop up. After having the plan for about 10 months, our furnace stopped working. They say that you find out how good your insurance is when you see how they handle claims. We were very happy with the way that claim was handled. A few weeks ago our garage door opener stopped working. You set up a company to come out and do an inspection and make recommendations on what needed to be done. They did not show up for the appointment and we what’s the company app online and found that most people who commented on their. Service were very, just satisfied with them and even said that there were times when they made recommendations for things that did not even need to be fixed. You didn’t have any services in our area. But within a short time, you contacted a local company and arrange to have them become providers with your company.. That was very much appreciated and the claim from that point was completing right away.

1 month ago

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Verified Customer

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Jacqueline Ferrato Canyon Lake, Texas

Good responsive service, worked with me to fix several home issues and were very helpful. Only thing I wish was different was asking what date and time works for the customer first before scheduling appointments with a technician. But they provide the technician contact info in case the time scheduled doesn’t work and I need to reschedule.

1 month ago

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Verified Customer

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Michele Denton, Texas

The seller of the home we purchased has had a home warranty on it for several years and it goes through 2027. When the AC went out it wasn’t as quick as we had hoped to get it repaired. Communication process could be better. I’m a Realtor and have used y’all many time for sellers and buyers so glad I’m getting to see how the process works. The vendor that has helped us has been good.

1 month ago

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Verified Customer

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Stephen Selby Minneapolis, Minnesota

The have changed their practices. The no longer provide a replacement, or even funds close to replacement cost, for an item they no longer deem worth saving through repairs. And they force you to take a Lowe’s gift card in payment and it takes a month to get the gift card. In the past 2 years, I was given a $600 gift card to replace an electric double wall oven. Cheapest one on sale at Lowe’s was $1,900, without installation. In the last month, I was given a $194 gift card to replace an over counter microwave that cost $599 without installation. Thanks HWA… for NOTHING. I will not renew!!

2 weeks ago

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Verified Customer

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Mark Robustelli Las Vegas, Nevada

Had a really good experience with another warranty company, moved because this was less expensive, but I am now finding the prices are going up and the coverage is not as good. The replacement for my stove I would have been better off just saving monthly payments.

2 weeks ago

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Verified Customer

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Dennis Lisonbee Orem, Utah

It is very simple to file a claim and get an appointment. Over the past five years I have had four claims, and we have been pleased with Home Warranty of America and how the claims have been processed.

1 month ago

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Verified Customer

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Elsbeth Beglinger Vallejo, California

I’ve been with Home Warranty of America for YEARS 🎉🎉I’ve always had a good… ”great “ experience with everyone. Amazing, honest, on the spot and gets me help when I need it.

1 month ago

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Verified Customer

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Benjamin W. Burford Chicago, Illinois

I have had great luck with all of the service providers that they have sent. The only ding against them is when they tried to short-change me when my stove went out. It was a long back and forth to get compensated. Nevertheless, when my refrigerator went out, they were great and gave me replacement money very quickly.

1 month ago

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Verified Customer

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Noel Blonquist Roy, Utah

Have good experience with them. I had one furnace fan I couldn’t get a repair man from them Cold day last Dec I called my own repair man but didn’t call them for approval until after the repair. My wife was ill and it was cold I couldn’t wait until Monday to get it repaired forgot to call for the repair they refused my $746 bill I sent a letter to the president to appeal it No reply no comment that was disappointing my faith in them was paying in advance three years great discount but just disappointed they haven’t responded. I have submitted two new claim and they have provided good service so far.

2 months ago

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

3 months ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

3 months ago

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Verified Customer

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Kevin Leurck Budd, Illinois

A claim was denied and we were assigned a case manager (Sean W.) and scheduled a phone call. He never called us or responded to emails and calls. Extremely poor customer service. If the call needed to be rescheduled, we are reasonable people and would have been fine with it. But zero communication and a “no show” call us unacceptable to us, as loyal customers for 12 years. We will be escalating this to the AG office, executive leadership, and other regulatory agencies.

2 weeks ago

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Verified Customer

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Kevin Oliver San Antonio, Texas

It was the company I went with when I purchased my house. They have gone to sh!t, things that actually should be considered an emergency repairs take weeks and end up causing further issues. For example, my AC went out took them three days to get somebody here ( I’m in Texas and it was the start of summer so I’ll let you guess how hot it was) about two days to have repaired( because the company came later then they said they would so of course they would have to come back the next day with the part that they could’ve gotten the same day if they came early enough) . They fixed what they could left and then my AC system was filled with algae blooms from being down for the 5-6 days, so I had to pay another company to come clean it. They went from doing their job to providing half ass services. Don’t recommend using them. I’m actually in the process of looking for a new company..

1 month ago

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Verified Customer

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Kirsten Brown Gonzales, Texas

It took longer than I would have liked to get the issue fixed, but overall things were great. Problem was fixed before the refrigerator completely stopped working! 😁

1 month ago

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Verified Customer

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Chris And Patrice Theodore Victor, Michigan

I have 3 homes warranted for several years, but never file a claim, so I don't know how good the coverage is. I did start a claim on a refrigerator and was surprised to hear about $75 service charge, but resolved problem and canceled the claim and got a prompt refund before proceeding. Let' review if and when I have a real claim. Then you may receive a higher or lowere acore

2 months ago

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Verified Customer

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Maggie Gihanian Azusa, California

As a REal estate broker with San Gabriel association of realtors I was familiarized with your Co at meetings and wanted to try it. However I have been disappointed on two occasions. The tech was unable to locate a model no to replace parts, I was told it’s my responsibility. I paid the $75 service call, got a receipt then my bank statement showed 77.25😏

2 months ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

5 months ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

5 months ago

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Verified Customer

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Joyce and Joseph Sander Tampa, Florida

I’ve been very pleased with Home Warranty. They are efficient and everyone has been very professional.

2 weeks ago

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Verified Customer

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Anthoney Sheri Bailey-Castaneda Portland, Oregon

Buyer Beware This company took my money then did not fulfill the contract obligations. After nearly a month without a refrigerator. Not a repair or replacement was done and we were forced to compensate buyers with cash payment and transfer fridge to our next house, HWA say no longer available for coverage since it’s at a new address.

2 weeks ago

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Verified Customer

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Frank Valenti Kyle, Texas

Responsive. Took quick action on our repair claim. The company they sourced out the repair was not as communicative as HWA.

2 weeks ago

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Verified Customer

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Dorothy El Mirage, Arizona

This was the worse company I have experienced. He came on a day that was not scheduled after agreeing to come on another day. Did not inspect the whole oven. Left after 15 minutes. when asked if he was ordering the part needed, he said he would not tell me the part and I had to pay first the $75. I tried to pay through Zelle, but it did not go through. He does not take a check.

1 month ago

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Verified Customer

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Joshua Summers Dallas, Texas

Came with my house. Kind of a pain company to deal with. Scheduling doesn’t work how they say it does, and you end up having to work with whatever company they choose directly on your own. Also denied my claim because the a/c system that was installed and been working since 1996 apparently has issues now because of “improper installation”. Yeah, right.

1 month ago

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Verified Customer

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Patti L Morris Jr Philadelphia, Pennsylvania

Our realtor gave us our membership with HWA when we bought our house. It has helped us out with a few appliance issues we have had over the 8 years we have had it.

1 month ago

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Verified Customer

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Damian Ahrens Manteo, North Carolina

I had amazing service! The technician was amazing, and the service was perfect! I had a quick response to our claim! Appreciate you! DA

1 month ago

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Verified Customer

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Kim and Theresa Noland McAllen, Texas

Disliked the fact that our scheduled appointment did not occur on the scheduled day. It wasn’t until the next day we had service. The issue we reported was not resolved based on the same issue reoccurring in a worse state. We called an AC service company that diagnosed the issue and fixed it. In total we laid a $75 fee to 24/7 AC and over $950 to get our air conditioner checked out and repaired. Very disappointed with HWA and the 24/7 AC company.

1 month ago

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Verified Customer

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Melinda Mays Atlanta, Georgia

Disappointed that I didn’t receive my reimbursement check for my dryer until over 30 days later also my mthly rate went up without my knowledge. When I called they said they sent me an email which I could not find . A warranty company is only good when they work. I have had good experiences in the past this was very disappointing. Thank you

2 months ago

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Verified Customer

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Travis And Brooke Epp New York, New York

Having finally dealt with a significant claim (full HVAC replacement), I can see where the money is made by HWA. Paying $925 for a warranty with a $5000 cap on all systems means the money line is always on HWA. A rusted out, leaking coil required a FULL HVAC system replacement, but HWA only approved an internal coil (R-22) replacement, allowing HWA to dodge from having to pay for a whole EPA-compliant (R-454B) system. I was also wholly unaware HWA is allowed to replace brand name, premium, American-made (Lennox / Rheem) components with builder-grade, Chinese components. Entirely unacceptable. Long story short, is we paid $9969 for a brand-new, EPA-compliant Rheem system, and HWA covered $890 ($550 for coil install labor, and $340 for a Chinese builder-grade 9 SEER coil) Before this, I renewed for an additional year of coverage, but I am cancelling my policy as a result of this horrendous experience.

2 months ago

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Verified Customer

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Dorothy and L.C. Cook Thornton Township, Illinois

It was recommended by my realtor and happy to say it was a good choice. Great customer service and response. Each situation was handled in a timely manner.

2 months ago

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Verified Customer

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Angelica and Jassiel Torres Dominguez Brea, California

Communication is horrible, and their online platform is useless. Eventually I did get the work done, but boy did I have to do so much heavy lifting. Everything felt like pulling teeth and my experience was that the resp on the phone would tell me anything to get me off the phone and it was always wrong.

2 months ago

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Verified Customer

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Dayne Wilson Maiden, North Carolina

Allways helpful and reliable, completed work in a timely manner. Associates are very knowledgeable, helpful and go out of their way to complete the job

2 months ago

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Verified Customer

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Christine South Bend, Indiana

Quick response when I sent out a text that my refrigerator was not operating properly. Repair person was friendly, knowledgeable and very professional.

2 months ago

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Verified Customer

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Lynn Andrejko Budd, Illinois

My furnace is now repaired. I would have given 5 stars however, the technician delayed coming to complete job twice with the excuse 1) too late in the day. 2) forgot about appointment.

2 months ago

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Verified Customer

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Jennifer Correa

I am very disappointed in the lack of follow up from customer service. Further, the quality of vendors has significantly dropped. It is difficult to get a response from the vendors. The last three vendors did not show up on time and did not give a courtesy call to give an explanation or reschedule. On those 3 instances I waited for over 4 hours each time and when I called they warranty company to follow up I got the run around and was told " to wait a while longer because maybe they were on the way". There seems to be no respect for people's time. I have had this warranty for YEARS and the value for the literally thousands of dollars that I have spent on it, is no longer there. I will not renew this warranty once it is up for renewal this time.

3 months ago

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Verified Customer

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Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

3 months ago

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Verified Customer

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Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

3 months ago

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

4 months ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

5 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

5 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

5 months ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

5 months ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

5 months ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

10 months ago

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Verified Customer

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Victor Haney Universal City, Texas

I liked the ease of contacting you for service. The service person was prompt, efficient, and pleasant!

1 month ago

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Verified Customer

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Tyler Rholwing Petersburg, Illinois

Our hot water heater went out 3 days into us owning the home. The “warranty” didn’t cover the whole thing and I ended up paying more than double what it should have costed. Not sure what the warranty is good for if I’m still paying an arm and a leg for repairs.

1 month ago

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Verified Customer

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Clifford and Thelma White Columbus, Ohio

I feel like the issue with my oven should have been covered. The issue with the heating element was something completely out of our control. To say that it was not normal wear and tear was absurd. How else would it go out!? It’s located under the metal bottom of the oven. There is nothing that could have been done to make it go out,

2 months ago

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Verified Customer

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Danny Cutler Nampa, Idaho

I've been with you since I moved into this house 14 or 15 years ago and have always used you and been satisfied with your service. But this time you didn't come through as before. Instead of completely replaceing my microwave your sending me a egift card for 190.00 to replace it. So it's going to cost me at least 5 or 6 hundred more dollars more to find a good microwave and have it installed, which you should have done. First time in all these years I'm no satisfied.

2 months ago

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Verified Customer

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William Cordray Garner, North Carolina

Tech did a great job, arrived as scheduled, performed thorough testing on my HVAC system and explain to me everything he did.

2 months ago

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Verified Customer

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Alida Lyons Orlando, Florida

I didn’t chose to work with the company. The seller purchased the warranty for a year. The service call for repair is way too long. I don’t plan to renew the warranty when it expires the end of November 2026. I will shop around for a better service.

2 months ago

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Verified Customer

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Seth

It is nice to have a home warranty for unexpected problems. But sometimes it takes a while to get things fixed and I have to follow up with everyone to make sure it happens.

2 months ago

Home Warranty of America Reviews

Summary of Reviews