Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Verified Customer

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Kerry Kuna, ID

Dishwasher got clogged so they came out and found the problem, fixed it. It's a little expensive. I've used them twice in 4 years, but I guess having the peace of mind is part of it.

1 year ago

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Terry Midland, TX

The cost is too much for the visit. The last time I used it took two weeks for person to get here and then they had to change the date to a couple of days later. Guy came out, worked on it, said it needed a part, took two more weeks for the part to get in. So that's a month that went by without it being repaired. Slow to respond Takes a long time to get someone out to work.

1 year ago

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Judy Huntsucker

The process was smoother and more efficient than I thought it would be.

2 months ago

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Michael

Month and a week later and two technicians I had to go buy a microwave on my own could not get anyone too call back are help done with this company .:(

3 months ago

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Sankarakailasam

Overall process from filing the claim to complete the work was easy and smooth.

3 months ago

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Verified Customer

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itsahardpassforme3

HWA sent a knowledgeable and experienced technician to my home.

3 months ago

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Jill

Great customer service! They responded quickly to the claim I filed.

3 months ago

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Nancy mayer

Claims process is horrible and an appointment was made for a phone call with mgmt team and they did not call at scheduled time called me 3 days later …still not resolved

3 months ago

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Albert Seawright

Technician was knowledgeable, polite and very neat in appearance.

3 months ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

4 months ago

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

4 months ago

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

4 months ago

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

4 months ago

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

4 months ago

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

4 months ago

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

4 months ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

4 months ago

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

4 months ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

4 months ago

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

7 months ago

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

7 months ago

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

8 months ago

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Verified Customer

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Lenny New Orleans, LA

HWA is responsive but the companies they contract with are not the best. I could actually self insure / save the monthly cost and have things taking care of instead of going back and forth for 3 months without resolution.

8 months ago

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Amanda Jensen

RUN!!!! I truly wish I could give 0 stars. This company has terrible customer service. The technicians that come to your house are often arriving in their persona unmarked vehicles , no verification of their credentials, and often upcharge so you end up paying the same out of pocket without a warranty. We recently had our water heater go out. It took 5 days until the technician assigned could replace it. We were charged $800 for a new water heater and “modifications “, not just the $100 service fee. HWA only paid for the water heater and labor. They didn’t cover the pipes connecting the same standard water heater, pan, and other small items. I spoke with customer service and a case manager who would only recite the policy to me. I should have just paid out of pocket, gotten it replaced day 1, and picked a trustworthy company who insures their work. This is only one bad experience we have had. Unfortunately, there have been multiple other similar incidents. It is NOT worth the money! Do not buy into this home warranty company!

4 months ago

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Verified Customer

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

9 months ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

9 months ago

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Verified Customer

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

9 months ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

9 months ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

9 months ago

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

9 months ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

9 months ago

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Verified Customer

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

9 months ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

9 months ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

9 months ago

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

9 months ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

9 months ago

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Verified Customer

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Ekaterine

Overall, I'm really happy. They were on time and they always asked about my concerns. And they made decisions really quick.

9 months ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

10 months ago

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

10 months ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

10 months ago

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Verified Customer

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

11 months ago

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

11 months ago

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james kraft

This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.

2 weeks ago

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Fernando

not a good service and the repairs were cheese

1 month ago

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Jenni Jee

Frustrated that I can’t log onto the website now to track my claim and that I don’t get regular communication except to renew my warranty, but not a lot of motivation to do that when it takes forever to get claims approved and I have to follow-up.

1 year ago

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Verified Customer

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Lance Browning (None of this is real) FL

They go out of their way to deny a claim, even if it falls in line with your policy. When you call in to discuss it, the "customer service" staff are often not friendly and NOT customer oriented. They have fine print in reference to your policy that basically backs them out of having to cover the most common issues, ESPECIALLY when it comes to plumbing issues. Today I had to be the intermediary between them and the plumbing company, because HWA refused to reach out to the company for additional clarification on a claim, saying its not their responsibility to clarify obvious misunderstandings, and if the repair company wants to clarify a diagnosis, I had to call them back (a fourth time) and tell them to contact them (for an additional time) and request them to review the obvious misunderstanding. Even the case manager admitted there was a misunderstanding, but he said they aren't going to pursue clarification. In conclusion, DO NOT use Home Warranty of America. They are cheap, unprofessional, and liars.

1 year ago

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Verified Customer

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Barbara Scheneck Fort Worth, TX

Can’t seem to get someone to actually come do the work. It is approved but the plumber won’t contact to say he is coming or when. Now we are starting over in order to get someone else to come. Why can’t you just send another plumber instead of starting over from the beginning?

1 year ago

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James and Karen Cibolo, TX

Home Warranty of America is amazing. It was super easy to schedule an appointment. Angel is very knowledgeable as he fixed our dryer and then our microwave.

1 year ago

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Alan Kissimmee, FL

The repairman was prompt, friendly, courteous and knowledgeable. He diagnosed the problem quickly and had the necessary parts to use in making the repair.

1 year ago

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Nathan Stevens El Paso, TX

The time it takes from initial call to service appointment is very fast. The quality of repair companies contracted by Home Warranty of America has also been fantastic.

1 year ago

Home Warranty of America Reviews