Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Antonio

Good customer support, good service, very helpful. I used my warranty when my air conditioner failed and Home Warranty came out, their contractor assessed the situation, determined that it needed to be replaced, and together worked with Home Warranty to figure out a way to replace the system.

2 years ago

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Brian

I've used my warranty a number of times. You know, everything always gets fixed, and it gets fixed well. Sometimes it takes a while to get a technician in, but I don't think that's something to be unexpected. I've had pretty much good experiences with them. I've used it for my air conditioner replaced recently and they did a great job. Sometimes it's difficult to get ahold of people like you have to leave messages and stuff.

2 years ago

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LaRonda Gates San Antonio, TX

They have been a life saver when my appliances break down. I am very satisfied with my service. I have had to had my water heater, stove elements, and ac parts replaced over the years. The customer service was always pleasant and reactive to my issues to ensure timely service.

2 years ago Edited September 15, 2023

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Rickie Sanpreet Kaur Twentynine Palms, CA

We had a rocky start with this problem because the “technician” would not finish the job! Home Warranty finally suggested I get and pay for my own tech and they will reimburse me. My problem will be solved day after tomorrow…after four months. HWA is doing a good job.

2 years ago

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Stacy Boise, ID

Communication was not great. They were unable to get a tech to service our AC so we called our own tech to come out and went through the reimbursement process. I had to call multiple times to try and get information about the status of our claim. They would not give me specifics on what was covered and what was not covered when I was trying to work with a tech to get my air conditioning fixed. I had to wait until the tech submitted the cost breakdown to see what they would approve. They only gave me an approved dollar amount and that was a couple thousand dollars less than the amount submitted and no explanation as to what was covered and what was denied. It was very frustrating. In the end I did get a check for the dollar amount they approved. They definitely make you jump through hoops to get it.

2 years ago

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Andrea

Some of the companies that they have, the workers are very efficient, so they're good. They give good service. Sometimes when you reach out to them and put the order in, it takes a long time to get somebody to pick up the order.

2 years ago

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Verified Customer

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Charity kelly

I'm thoroughly impressed. This is my first time ever using Home Warranty of America and it's just been a really, really great experience that I've had with the technicians. With them being very knowledgeable in their skill, timeliness, getting back to me, communicating, even if there's going to be a delay. So I really would recommend them.

2 years ago

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Kiran

They're pretty good in answering and understanding what exactly is going on and suggesting the right help on the right time. Only thing is once they suggest, from there it takes a long time to get some of the third party to come. But otherwise, when they take the calls and everything, they're very professional and they really understand what exactly is going on in the particular complaint.

2 years ago

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Don McMinnville, TN

It took over a month before my refrigerator was fixed. First, I was told that a service person was coming out but didn't show up at all. I called that company and was told they did not work with Home Warranty. I called Home Warranty and they apologized and said we would be reassigned. After about a week of not hearing from HW, I called and was told that they would expedite my claim. After about 2 weeks I called again and was told that I could contact a service company and and pay them and then after that company submitted a claim to HW, Home Warranty would pay me. I told the person from HW that if I did that, "why would I need Home Warranty"? He said he would have someone lined up within 24 hours. He did. I was very pleased with the person you sent and would highly recommend their company. Home Warranty, I think you need to get on the ball!!

2 years ago

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Verified Customer

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Keith Aurora, IL

We have had two cases and both have been resolved. In both cases it took around ten days, 3 for the service tech to come out and 7 more days to get the part. I realize there’s a parts shortage. I just wish the parts turnaround was faster.

2 years ago

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Verified Customer

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Edward Phoenix, AZ

We were so very grateful for the service we received last week. We are in Arizona & the temperature was 110 & the A/C was just not performing the way it should. I called HMWA & Service guys showed up the next day & solved the problem. Very very happy with the service. Thank you

2 years ago

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Jennifer Groysman Plano, TX

I have three big problems with HWA. 1. You don't let me set up my own appointment with the company that is coming out. I used to be able to do that. Now after I make a claim, I get an email with an appointment time. If it does not work for me, then I can call the company and change the appointment. This is a waste of time. 2. I can't request a company. I use a pool company to take care of my pool that also takes HWA . (Blue Star Pool) They usually alert me that something is wrong before I know it. When I go to make the claim I have problem when I say I want Blue Star Blue to do the repair. This is something I was able to do without a problem awhile ago. 3. Costumer service reps are hard to understand on the phone.

2 years ago

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Verified Customer

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Stephanie Tulsa, OK

Recently had a claim for my microwave. Technician was assigned promptly...however, he identified the issue and recommended replacing the microwave. He waited on hold for almost an hour so that he could get approval from HWA. He left. HWA did approve me for a new microwave, however, I am still waiting on the egift card from Lowe's and was informed that it could take up to 30 days. There should be a more efficient way to process these claims/services.

2 years ago

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Beverly Dionne Cleburne, TX

We just had a hot water heater replaced and it took them 10 DAYS and $525.00 dollars of my money to get it done. The CSC’s barely speak English and are rude as heck. Try getting a manager on the line and that just doesn’t happen. We pay good money on this policy along with always paying ahead of the due date. They ripped us off and made our lives miserable for 10 days. I tried to get the plumber to give me an itemized list of the so called not covered items and he stated that’s not how it bid it and I let him know that’s how I pay it. We are seriously thinking about changing warranty companies after 10 years.

2 years ago

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Verified Customer

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David Orland Park, IL

HWA has been responsive to my needs as a homeowner. When I make a claim, they do their level best to accommodate. Sometimes it’s not just cut and dried…but they go the extra mile to keep my personal outlay to a minimum. Definitely recommend their services.

2 years ago

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Odis Kenton Sr Banning, CA

My initial experience with HWA was not good. The initial repair entities they selected were either nonresponsive or difficult to schedule. This may have been an "after effect" of Covid. But it took almost 7 months to find a plumbing contractor that was responsive and then there seemed to be a "disconnect" between them and HWA that took weeks to resolve. Finally, when the job was completed, I had to pay addition cost for the replacement faucet (approximately 85% of the total cost), and the total cost of an access panel to replace the wallboard that had to be cut open to affect the replacement of the faucet itself. Our total out of pocket cost was almost 50% of the cost of "the warranty). Yes, the total cost of the repair may have been close to $1,000.00, and the plan cost $700.00, but it took three visits by the plumber and multiple calls to HWA to get the job done. However, the repair of the dishwasher problem took only one call and one visit to get it working properly and the cost did not exceed the initial estimation fee. Would we contract with them again? Not certain; perhaps reluctantly.

2 years ago

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Verified Customer

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Marcine

The heating element of my dryer went out in it, and they had someone out here within a few days of my filing the claim and it was paid and taken care of and the people were great that came out. No issues. A lot of times I get your foreign speaking people and they're very hard for me to understand.

2 years ago

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Verified Customer

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Anonymous

I've had good experiences and bad experiences. Most of the time it's just wonderful and they send out good people. I had a lot of problems regarding a refrigerator that turned out to be unfixable. The refrigerator should have been replaced, but it wasn't available and so I was offered a lower amount of money than it cost me to replace the refrigerator with equal with equal features. It also took from Christmas to Easter to get things done.

2 years ago

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Verified Customer

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Najet

So far I'm very happy with them. They are very prompt. It doesn't take a long time to get them on the phone. The two occasions that I've had to call them and have them send somebody over have been wonderful. One of them was to do a rekey of the locks and the other one was the plumber coming to speed up the bathroom drain.

2 years ago

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Neil

They've been good. It's a little slow sometimes, but it's adequate. The last time we had to use it was for the A/C. A couple of weeks ago I put in the claim online. They sent me a message back that they couldn't find a vendor. So I went to try to find my own vendor and I guess by the time I found my own vendor they had found a vendor. It just took a little longer than I would have liked.

2 years ago

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Verified Customer

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Melanie

They were here on time. Take care of the problem. We had a problem with the air conditioning, so I called and they came. They made an appointment. I waited for like five days, but it's worth it when the guy came. It's excellent.

2 years ago

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Verified Customer

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Jack Knoespel Kannapolis, NC

The technician came to our home, discerned the problem with our dishwasher and said a key part needed to be ordered. While it took weeks for the part to arrive and the technician to come and install the part, the HWA system worked. The problem with our dishwasher was solved.

2 years ago Edited January 1, 2024

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Keri Guerrero Houston, TX

Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome

2 years ago

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Verified Customer

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George Getz Buda, TX

I cannot honestly say. I have only had a couple of claims through the years. Fortunately, they were not for anything major and my only concern is that you never know how long it is going to take to resolve any issues you may be having. The contractors you must deal with are not top line contractors and you are sort of at their mercy as to when your repair is going to take place.

2 years ago

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Verified Customer

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Brenda Bowman Katy, TX

Overall, it is a good service for people who are on a tight budget and don't have a lot of time and resource to chase down their own contacts for home maintenance and repair. It can be challenging if you have an unusual requirement (my AC is on the 2nd story roof); it takes patience and some "extra" communication. But so far, all my problems have been solved.

2 years ago

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Verified Customer

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Shelia Bell Houston, TX

I was able to reschedule my appointment due to time conflicts with my original appointment, Jessica made the entire request manageable with ease of notifying a new request and customer service rep was very professional in the process.

2 years ago

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Verified Customer

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Nikki Lou

Saved money in service calls - thousands of dollars. They arrange for quick service with respected contractors. Rarely have I had to pay more than the service fee. Great, fast service. They cover things the techs are surprised they cover. I will continue to do business with them.

2 years ago Edited May 24, 2023

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Christopher Saint Louis, MO

First off, for some reason, I think the call center is overseas. It's very hard to understand the people that you're trying to explain these issues to with your home. Secondly, from what I've gathered with the few claims I've put in, is that they just call any random person and then whoever gets back to them and decides to take the job, takes it. I feel like if you're going to have people come, they should be reputable companies that you already work with, not just anybody who responds. I had one guy come, I paid him the $75 fee, and he said he'd be back to reinstall something. I never got a hold of him ever again, he wouldn't answer my calls, and this and that, so I had to make another appointment. Obviously, Home Warranty made it right and paid for it, but it just seems like they just call everybody in the phone book, and whoever answers it comes.

2 years ago

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Verified Customer

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Ronald Saint Johns, FL

I have given great feedback before on my garbage disposal replacement. Still working great.... By the way, you keep soliciting me to purchase Home Warranty of America almost every day. I am an active paying customer and need no advertising to purchase another contract. Thank you. You do good work.

2 years ago

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Verified Customer

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Damon Florissant, MO

They're quick to respond with everything. I'm under cancer care right now and the downstairs toilet broke loose from the ring. I called in on Friday and there was someone out here by Monday or Tuesday to fix it because it was the weekend. So I was fine with that. It's definitely worth the money.

2 years ago

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Verified Customer

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Christine San Antonio, TX

Everything's been really good. No issues. Every time I've called they have answered every question I've had and they have been prompt to sending some technician to repair my stuff. So far every technician they have sent to my house have been on point. They've been very courteous and friendly and definitely know what they're doing.

2 years ago

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Verified Customer

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Berta Bakersfield, CA

It is a good company they have good customer service. I used it for my garage door. It was not functioning and they came out and replaced it the motor. Their response is great and everybody comes out immediately, so it's great response time.

2 years ago

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Verified Customer

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John Cypress, TX

They were very calm and very prompt to appease us when we needed them. Water was draining through the garbage disposal and the plumber came by and he said that we needed a new one, so they replaced it. Everything's been great. They were very business like everything was just calm, they took care of everything immediately.

2 years ago

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Verified Customer

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Casey San Antonio, TX

Quality service. I haven't been able to access the customer service. It's probably the hardest part, waiting for someone to get back to me versus being able to speak with someone directly. The quality of service is amazing and I'll continue using them. It's been awesome. They've saved me hundreds of dollars.

2 years ago

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Anonymous

Their phone representatives definitely appear to go above and beyond trying to solve the problem. The only negative that I've experienced really is that you don't seem to have enough service providers in my area to solve every situation that occurs. But I do like the fact that when they don't have someone you are allowed to choose your own provider. They're always very responsive.

2 years ago

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Anonymous Galveston, TX

When they came, they did a good job. Everything went smoothly. When they couldn't find somebody, it took me a lot of calls and a lot of time. I didn't get reimbursed the full price of the repair and I will never do that again with them. I will never find my own person. They will have to find a person for me. So that part was disappointing. It was disappointing I had to make so many calls to get my reimbursement. After three months, it was approved in December, I finally got it in March.

2 years ago

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Verified Customer

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Earlene Sunnyvale, CA

I had a dishwasher that was having water come in the bottom of it and they sent a technician out. It's like 20 years old, so they suggested that we replace it and they sent me a check to replace it. Recently, within the last 6 months or so, the water heater leaked and they replaced that as well.

2 years ago

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Verified Customer

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Caroline Centreville, VA

Home Warranty of America is very responsive and detailed. I receive information about the vendor that will be coming out to my house very quickly and the follow up is also very quick as well. It's an easy process, easy to use, and customer service is always good.

2 years ago

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Verified Customer

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Anonymous

I've had excellent experiences with customer service. They always send technicians promptly, and the reps are pleasant and attentive to my issues. While I sometimes need to check in for updates, once connected, they are responsive. I used my warranty for pool and plumbing issues, and both times, they dispatched reputable local professionals quickly, making the process easy.

2 years ago Edited January 10, 2024

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Verified Customer

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Kenneth Porterville, CA

Every time we submitted a claim It takes them too long to find the technician for someone to actually come out and do the work at the house, they schedule you an appointment in a few days instead of a day or two. One time we submitted a claim for the garage. There was a problem with the switch turning the lights on and off they assigned a technician and the man couldn't come out for a week. Every technician that's ever come here that has ever serviced anything here in our house has been excellent

2 years ago

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Verified Customer

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Norman San Antonio, TX

My dishwasher went out, I put the warranty in and they sent a technician out the next day and found out he had to order some parts. The parts came on time and I just waited for that next day. I've had no problem with them when the time I called in or submitted a claim, they got the work done on time and efficiently.

2 years ago

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Verified Customer

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Barry Austin, TX

My most recent experience was good. But I had a bad experience before when they were dealing with my roof. I'm very pleased with it the last time that I used home warranty. They were very prompt and I am satisfied with the service. I had a flooding. My water tank went out and flooded my study, my bedroom. I had to replace drywall and carpet.

2 years ago

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Verified Customer

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Michelle And David Abilene, TX

Every time I had a question, they answered it. They knew what was going on and then when the guy came out of the house, he knew the answers for the rest. A couple of months ago my pipe busted in the wall and they sent a plumber out to come and fix it. It was drowning out my kitchen.

2 years ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

2 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Shawnee Mission, KS

Positive experience with them. They've done a good job and I appreciate that. Our garbage disposal quit working. I was unable to repair it because of health issues and they got it replaced within two days. When I turned in my request, it was answered within a day and somebody was out here two days later to fix the problem.

2 years ago

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Verified Customer

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Robert/Brenda Williams

Excellent Service, very knowledgeable staff, got air conditioner fix sooner than quoted.

3 months ago

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Verified Customer

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Latoya Smith

Customer service, peace of mind, the amount of money I saved, and my claims were approved.

3 months ago

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Verified Customer

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Marie Tan-Jones

It takes too long to get service and there are unexpected costs based on what's not covered under "terms and conditions." I have the repairs done because otherwise I lose my $100 copayment. Not worth the money.

3 months ago

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Verified Customer

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Susan

I like that the warranty provides great coverage. The service was quick, efficient, and professional!

5 months ago

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Verified Customer

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Anonymously

While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.

5 months ago

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