Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Jack Knoespel Kannapolis, NC

The technician came to our home, discerned the problem with our dishwasher and said a key part needed to be ordered. While it took weeks for the part to arrive and the technician to come and install the part, the HWA system worked. The problem with our dishwasher was solved.

2 years ago Edited January 1, 2024

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Keri Guerrero Houston, TX

Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome

2 years ago

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George Getz Buda, TX

I cannot honestly say. I have only had a couple of claims through the years. Fortunately, they were not for anything major and my only concern is that you never know how long it is going to take to resolve any issues you may be having. The contractors you must deal with are not top line contractors and you are sort of at their mercy as to when your repair is going to take place.

3 years ago

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Brenda Bowman Katy, TX

Overall, it is a good service for people who are on a tight budget and don't have a lot of time and resource to chase down their own contacts for home maintenance and repair. It can be challenging if you have an unusual requirement (my AC is on the 2nd story roof); it takes patience and some "extra" communication. But so far, all my problems have been solved.

3 years ago

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Shelia Bell Houston, TX

I was able to reschedule my appointment due to time conflicts with my original appointment, Jessica made the entire request manageable with ease of notifying a new request and customer service rep was very professional in the process.

3 years ago

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Nikki Lou

Saved money in service calls - thousands of dollars. They arrange for quick service with respected contractors. Rarely have I had to pay more than the service fee. Great, fast service. They cover things the techs are surprised they cover. I will continue to do business with them.

3 years ago Edited May 24, 2023

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Christopher Saint Louis, MO

First off, for some reason, I think the call center is overseas. It's very hard to understand the people that you're trying to explain these issues to with your home. Secondly, from what I've gathered with the few claims I've put in, is that they just call any random person and then whoever gets back to them and decides to take the job, takes it. I feel like if you're going to have people come, they should be reputable companies that you already work with, not just anybody who responds. I had one guy come, I paid him the $75 fee, and he said he'd be back to reinstall something. I never got a hold of him ever again, he wouldn't answer my calls, and this and that, so I had to make another appointment. Obviously, Home Warranty made it right and paid for it, but it just seems like they just call everybody in the phone book, and whoever answers it comes.

3 years ago

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Ronald Saint Johns, FL

I have given great feedback before on my garbage disposal replacement. Still working great.... By the way, you keep soliciting me to purchase Home Warranty of America almost every day. I am an active paying customer and need no advertising to purchase another contract. Thank you. You do good work.

3 years ago

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Shirley

They are really good at getting a repair person to your home to address the issue within hours/days. And also very helpful resolving issues if you are not satisfied with the repair company. Easy to file a claim and follow up is very good.

3 years ago Edited February 6, 2026

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Damon Florissant, MO

They're quick to respond with everything. I'm under cancer care right now and the downstairs toilet broke loose from the ring. I called in on Friday and there was someone out here by Monday or Tuesday to fix it because it was the weekend. So I was fine with that. It's definitely worth the money.

3 years ago

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John Cypress, TX

They were very calm and very prompt to appease us when we needed them. Water was draining through the garbage disposal and the plumber came by and he said that we needed a new one, so they replaced it. Everything's been great. They were very business like everything was just calm, they took care of everything immediately.

3 years ago

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Berta Bakersfield, CA

It is a good company they have good customer service. I used it for my garage door. It was not functioning and they came out and replaced it the motor. Their response is great and everybody comes out immediately, so it's great response time.

3 years ago

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Verified Customer

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Christine San Antonio, TX

Everything's been really good. No issues. Every time I've called they have answered every question I've had and they have been prompt to sending some technician to repair my stuff. So far every technician they have sent to my house have been on point. They've been very courteous and friendly and definitely know what they're doing.

3 years ago

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Casey San Antonio, TX

Quality service. I haven't been able to access the customer service. It's probably the hardest part, waiting for someone to get back to me versus being able to speak with someone directly. The quality of service is amazing and I'll continue using them. It's been awesome. They've saved me hundreds of dollars.

3 years ago

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Verified Customer

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Anonymous

Their phone representatives definitely appear to go above and beyond trying to solve the problem. The only negative that I've experienced really is that you don't seem to have enough service providers in my area to solve every situation that occurs. But I do like the fact that when they don't have someone you are allowed to choose your own provider. They're always very responsive.

3 years ago

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Anonymous Galveston, TX

When they came, they did a good job. Everything went smoothly. When they couldn't find somebody, it took me a lot of calls and a lot of time. I didn't get reimbursed the full price of the repair and I will never do that again with them. I will never find my own person. They will have to find a person for me. So that part was disappointing. It was disappointing I had to make so many calls to get my reimbursement. After three months, it was approved in December, I finally got it in March.

3 years ago

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Verified Customer

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Earlene Sunnyvale, CA

I had a dishwasher that was having water come in the bottom of it and they sent a technician out. It's like 20 years old, so they suggested that we replace it and they sent me a check to replace it. Recently, within the last 6 months or so, the water heater leaked and they replaced that as well.

3 years ago

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Anonymous

I've had excellent experiences with customer service. They always send technicians promptly, and the reps are pleasant and attentive to my issues. While I sometimes need to check in for updates, once connected, they are responsive. I used my warranty for pool and plumbing issues, and both times, they dispatched reputable local professionals quickly, making the process easy.

3 years ago Edited January 10, 2024

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Verified Customer

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Caroline Centreville, VA

Home Warranty of America is very responsive and detailed. I receive information about the vendor that will be coming out to my house very quickly and the follow up is also very quick as well. It's an easy process, easy to use, and customer service is always good.

3 years ago

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Kenneth Porterville, CA

Every time we submitted a claim It takes them too long to find the technician for someone to actually come out and do the work at the house, they schedule you an appointment in a few days instead of a day or two. One time we submitted a claim for the garage. There was a problem with the switch turning the lights on and off they assigned a technician and the man couldn't come out for a week. Every technician that's ever come here that has ever serviced anything here in our house has been excellent

3 years ago

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Verified Customer

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Anonymous Shawnee Mission, KS

Positive experience with them. They've done a good job and I appreciate that. Our garbage disposal quit working. I was unable to repair it because of health issues and they got it replaced within two days. When I turned in my request, it was answered within a day and somebody was out here two days later to fix the problem.

3 years ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

3 years ago Edited January 10, 2024

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Verified Customer

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Barry Austin, TX

My most recent experience was good. But I had a bad experience before when they were dealing with my roof. I'm very pleased with it the last time that I used home warranty. They were very prompt and I am satisfied with the service. I had a flooding. My water tank went out and flooded my study, my bedroom. I had to replace drywall and carpet.

3 years ago

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Verified Customer

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Norman San Antonio, TX

My dishwasher went out, I put the warranty in and they sent a technician out the next day and found out he had to order some parts. The parts came on time and I just waited for that next day. I've had no problem with them when the time I called in or submitted a claim, they got the work done on time and efficiently.

3 years ago

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Verified Customer

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Michelle And David Abilene, TX

Every time I had a question, they answered it. They knew what was going on and then when the guy came out of the house, he knew the answers for the rest. A couple of months ago my pipe busted in the wall and they sent a plumber out to come and fix it. It was drowning out my kitchen.

3 years ago

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Verified Customer

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Debra Czyznikiewicz

Home warranty came with the closing on my townhome. So far it's been wonderful.

2 months ago

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Miranda Simpson

It came with the house. So I kept it. Used it once so far with the locksmith. No comaints.

2 months ago

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Ruben Servin

They fixed my problem in a short time. Very professional and kindly

2 months ago

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Richard Hollins

Some of the vendor customer service has declined over the last few years of membership with HWA.

2 months ago

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Verified Customer

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Afifa

The best Home warranty company I am in real estate all my clients are happy.

2 months ago

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Verified Customer

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Beverly

Excellent customer service. Job was well done by the professional.

2 months ago

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Jacki

This company was recommended when I bought my house several years ago.

2 months ago

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Verified Customer

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Julieta Badgley

HWA staff has always been prompt to respond to my concerns and needs.

2 months ago

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James Gandley

The HVAC technician arrived in a few days and fixed my problem

2 months ago

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Verified Customer

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Omar Raul Molina

Because it's a great option for keeping your home and appliances well cared for and safe

2 months ago

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Marty

You have been very good over the years that I have been a subscriber. Marty Katz 310-266-4800

2 months ago

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Linda

I’m still waiting for the check. You refused to fix my fridge, I bought a new one for $13.125.00 a check would be nice as promised!

3 months ago

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

3 months ago

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Verified Customer

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Tameka Wallece

Home Warranty is very resourceful it comes to finding a technician to assist you.

3 months ago

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June Natziger Eberly and Gary Eberly Tacoma, Washington

Not worth the money, it was a gift would not recommend

3 days ago

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Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

4 months ago

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Joe Polo

So far used it once and my issue wasn’t covered. Paid $75.00 and was quoted from the contractor a high price to do the job. So not so great to start off.

4 months ago

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Anthony

Very easy to submit a claim and schedule a professional to diagnose the issue. Service was prompt and effective.

4 months ago

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Norman Ashcroft

They have always came through for me. They have sent me good people that fix what I’ve needed fixed.

5 months ago

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Olivier AND Hiromi Frederique

The company scheduled a repair ASAP. The service is good, but I don’t like the constant messaging to provide a review.

5 months ago

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William Bernstein

I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.

6 months ago

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David

Home warranties often get a bad rap. In the seven years we’ve been with HWA on the occasions we’ve needed them, they’ve been there for us.

6 months ago

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Timothy Ryan

Tho have had them since we bought our home 10 years ago and for the protection of the unexpected repairs. They were ok until the last 5 years. The customer service has went to shit. Bring back great service associates who are capable of making decisions and solving problems, not cheap labor to read a script :(z

7 months ago

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Walter

We are expecting a check so we can buy a new stove. Our oven hasn’t worked in well over a month and we still have not received our check. We’ve been satisfied with HWA up until now. This has been going on much too long.

7 months ago

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

7 months ago

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