Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Margarette Secreto Spring Hill, FL

It was good except for the fact that the installer was waiting for authorization and was about to leave without installing a new garage door opener because he hadn’t heard back from the company. I called the company and was told it was approved. I found out later via email that it was approved before I contacted them. The installer assumed that you would get back to him.

2 years ago

check_circle

Verified Customer

star star star star star

Tonya Miller Waldorf, MD

Great customer service quick on setup claims to make there customer feel at ease just the whole process communication is great all around HWA is like a blanket on a cold day. Keep the customers warm and cozy while the do all the work for you.

2 years ago

check_circle

Verified Customer

star star star star star

Bernadette

They were prompt in resolving my issue. Just used the warranty to have my hot water heater replaced and they allowed me to find my own technician. The warranty company pays part of the bill for the technician and part of the cost for the hot water heater.

2 years ago

check_circle

Verified Customer

star star star star star

Roy moore

Anytime I've called, they've had answers right away. I was getting ready to sell my house and the home inspection found a couple of things wrong. Use my home warranty to call in a service provider for that and they came in and fixed the issues.

2 years ago

check_circle

Verified Customer

star star star star star

Thomas Maybin

They were pretty transparent and they made sure that I was kept up to date with everything. Dude was very knowledgeable, fixed it within a couple of hours. Very professional and very respectful of my property. Explained everything to me in terms I could understand. He was a real nice guy.

2 years ago Edited December 11, 2023

check_circle

Verified Customer

star star star star_border star_border

Helen Atthowe Hamilton, MT

One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.

2 years ago

check_circle

Verified Customer

star star star star star

Cindy

One of my showers was clogged up, and they came within a couple of days. He wasn't sure if he was going to be able to unclog it, but he tried anyway and it unclogged the shower. They gave me a great deal when I added my septic tank.

2 years ago

check_circle

Verified Customer

star star star star star_border

John-Robert Canaan Tempe, AZ

Good company overall. They usually come through in the end but the replacement offers typically only cover only 30% to 40% of even the cheapest replacement option. We have learned some things the hard way though like needing to follow up on a claim within 30 days or they will charge you the service fee twice. This was never explained up front so we lost $75.

2 years ago

check_circle

Verified Customer

star star star star star

Gilda

They're always very courteous and they explain a lot of things thoroughly: how the appointment will go and how the process works. They send me an e-mail confirming who they're sending and they are very accommodating. I have recommended it to friends with family, even other people here in the condo.

2 years ago

check_circle

Verified Customer

star star star star star

Dorothy

If I had to pay out of pocket it would be more than what I pay yearly. When it really gets down to it, you're using it for peace of mind, and it's worth it. They give a speedy response to claims and the vendors that they send out are professional and they get the job done.

2 years ago

check_circle

Verified Customer

star star star star star_border

Scott Smothermon WA

Starting the process online was very simple and smooth. The website was not so intuitive to be able to track the status of my claim. Whoever they used was flexible and helpful although it got scheduled initially with no contact to me and what I had going on. I did have to call HWA to get them to move on an approval the repair company was waiting on. Overall relatively pleased, although my dishwasher still does not work 100%. It wasn’t working at all, now it washes but does not seem to dry the dishes well.

2 years ago

check_circle

Verified Customer

star star star star star

Margot Almendarez-Rendon San Antonio, TX

Beyond great service! The A/C technician and company owner answered our phone call after hours and solved out problem on a weekend day. It’s very hot in Texas, and this immediate repair and motor replacement was a lifesaver.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Abdiel

Too many unnecessary inconveniences. For example, I want to repair my A/C was off, so I had to spend four days without an A/C in the home because Home Warranty of America kept asking for things that they didn't need. For example, the HVAC was low in refrigerant, the refrigerant you cannot find in state, the R22, which is banned. And I say they have a look at evidence of a leak, and then they ask for the video of the inspection of my home, which on your website that is not required, but I have the inspection and they just kept asking for things. I mean at a point they ask for the video from the technician after he submitted all evidence required. That's kind of the thing that for me was weird. They provided you with everything you ask and now you want a video when you know there's not a video. The technician was great. He did a great job, he's very professional. They kept asking for things which were not possible. Thank God the technician is knowledgeable with the warranty company, so he knew how to handle it.

2 years ago

check_circle

Verified Customer

star star star star star

Connie

When I called, the person who answered the phone was courteous, then took my information and set up the appointment with the repairman. I called because the garbage disposal went out, and they came. The man came, and he looked at it, and he replaced it. So I had a positive experience.

2 years ago

check_circle

Verified Customer

star star star star star_border

Jack Armstrong Geneva, IL

HWA responded to our call quickly and professionally. A company was chosen to do an evaluation and the technician found the problem quickly and efficiently. The issue was not as bad as it could have been. Our A/C only needed a small part. Unfortunately, the technician did not return that day with the part. We had to wait the weekend and it was on of the hottest on record. On Monday, the issue was fixed to our satisfaction.

2 years ago Edited September 27, 2023

check_circle

Verified Customer

star star star star star

Demetrius

Whenever I have a problem I called in and the representative he will deal with the problem and the situation in a very professional manner. I'm having a problem with my garbage disposal. I called and the technician happened to have a cancellation. He came the same day, took care, took care of the problem.

2 years ago

check_circle

Verified Customer

star star star star star

Giuletta

They don't get back to you when you ask them to get back to you and their English was not that understanding. They helped me, but there's just no communication. I had to call two or three times in order for them, you know, to give me the answer or to update me on what's going on. The tech personnel that came was just amazing.

2 years ago

check_circle

Verified Customer

star star star star star_border

Mary

I have called numerous times to try to get a copy of a receipt for the purchase of the air conditioner and I'm told for whatever reason they don't provide it. I paid for it and the only answer I could get is that I could use my credit card statement to prove I paid for it which is ridiculous because every company provides a receipt for purchases. The technicians are very good, they worked hard and completed the job.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Glinda

They were recommended to me but I did run into a couple of issues. I thought my freezer was going to give me some grease and I called on that and they said we didn't have that coverage and I said yes, I did. Well, and I did have my paperwork showing that when I started with American, with Home Warranty, but somewhere along the line when they updated something they had taken that part off. So the person I talked to and I made all my notes so I have access to her was the resolution department and she went ahead and she got it taken care of for me to where it was put back on. I had actually taken it out originally to make sure I had the extra refrigerator and freezer covered. I'll stay with them for a little while. If I need them and they can get the service out here that I need, that's great. But if I run into any issues because of them, I will find another company. There are others out there.

2 years ago

check_circle

Verified Customer

star star star star star

Linda

We had to use them one time, not long after we moved in. We had a leak, that was leaking in the basement and it was coming from the bathroom, the walls inside the bath, the bathroom pipes, and they were really good, they came out when we called and they were here the next day. The guy did a good job.

2 years ago

check_circle

Verified Customer

star star star star star_border

Brian

I've used my warranty a number of times. You know, everything always gets fixed, and it gets fixed well. Sometimes it takes a while to get a technician in, but I don't think that's something to be unexpected. I've had pretty much good experiences with them. I've used it for my air conditioner replaced recently and they did a great job. Sometimes it's difficult to get ahold of people like you have to leave messages and stuff.

2 years ago

check_circle

Verified Customer

star star star star star

Antonio

Good customer support, good service, very helpful. I used my warranty when my air conditioner failed and Home Warranty came out, their contractor assessed the situation, determined that it needed to be replaced, and together worked with Home Warranty to figure out a way to replace the system.

2 years ago

check_circle

Verified Customer

star star star star star_border

Joseph

Our water pump and our well went out and that's when your company's thing was down, service was down so it took a long time and then they wanted me to have the the workmen stand there and wait till they approved this before they did the work, which was really uncalled for. And I sent them all the information on what they did and they denied the claim.

2 years ago

check_circle

Verified Customer

star star star star star

Farah

My air conditioning wasn't working and I called the Home Warranty, and there was a message that I could make an appointment online, so I requested online. Within a couple hours, the person contacted me to set up an appointment and he came the next day and fixed the problem. He was very professional.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Very responsive and have answers to all the questions, so that's helpful. Just recently we had a plumbing issue in the house about maybe a month ago and we had some leaking and whatnot, so they were able to at least fix the plumbing issue and then we had to do the restoration part, but it worked out.

2 years ago

check_circle

Verified Customer

star star star star star_border

Renee

They are really good on follow up. Right before COVID, the the air conditioner in the garage went out and we were just at the beginning of shutting down and they were really digital about finding somebody that could come out and get it taken care of. They're just really good, a reputable company. They're like the second, well, they're like the third one we've had. They're the best so far, so we've stayed with them.

2 years ago

check_circle

Verified Customer

star star star star star

LaRonda Gates San Antonio, TX

They have been a life saver when my appliances break down. I am very satisfied with my service. I have had to had my water heater, stove elements, and ac parts replaced over the years. The customer service was always pleasant and reactive to my issues to ensure timely service.

2 years ago Edited September 15, 2023

check_circle

Verified Customer

star star star star star

Rickie Sanpreet Kaur Twentynine Palms, CA

We had a rocky start with this problem because the “technician” would not finish the job! Home Warranty finally suggested I get and pay for my own tech and they will reimburse me. My problem will be solved day after tomorrow…after four months. HWA is doing a good job.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Stacy Boise, ID

Communication was not great. They were unable to get a tech to service our AC so we called our own tech to come out and went through the reimbursement process. I had to call multiple times to try and get information about the status of our claim. They would not give me specifics on what was covered and what was not covered when I was trying to work with a tech to get my air conditioning fixed. I had to wait until the tech submitted the cost breakdown to see what they would approve. They only gave me an approved dollar amount and that was a couple thousand dollars less than the amount submitted and no explanation as to what was covered and what was denied. It was very frustrating. In the end I did get a check for the dollar amount they approved. They definitely make you jump through hoops to get it.

2 years ago

check_circle

Verified Customer

star star star star star

Andrea

Some of the companies that they have, the workers are very efficient, so they're good. They give good service. Sometimes when you reach out to them and put the order in, it takes a long time to get somebody to pick up the order.

3 years ago

check_circle

Verified Customer

star star star star star_border

Kiran

They're pretty good in answering and understanding what exactly is going on and suggesting the right help on the right time. Only thing is once they suggest, from there it takes a long time to get some of the third party to come. But otherwise, when they take the calls and everything, they're very professional and they really understand what exactly is going on in the particular complaint.

3 years ago

check_circle

Verified Customer

star star star star star

Charity kelly

I'm thoroughly impressed. This is my first time ever using Home Warranty of America and it's just been a really, really great experience that I've had with the technicians. With them being very knowledgeable in their skill, timeliness, getting back to me, communicating, even if there's going to be a delay. So I really would recommend them.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Don McMinnville, TN

It took over a month before my refrigerator was fixed. First, I was told that a service person was coming out but didn't show up at all. I called that company and was told they did not work with Home Warranty. I called Home Warranty and they apologized and said we would be reassigned. After about a week of not hearing from HW, I called and was told that they would expedite my claim. After about 2 weeks I called again and was told that I could contact a service company and and pay them and then after that company submitted a claim to HW, Home Warranty would pay me. I told the person from HW that if I did that, "why would I need Home Warranty"? He said he would have someone lined up within 24 hours. He did. I was very pleased with the person you sent and would highly recommend their company. Home Warranty, I think you need to get on the ball!!

3 years ago

check_circle

Verified Customer

star star star star star

Keith Aurora, IL

We have had two cases and both have been resolved. In both cases it took around ten days, 3 for the service tech to come out and 7 more days to get the part. I realize there’s a parts shortage. I just wish the parts turnaround was faster.

3 years ago

check_circle

Verified Customer

star star star star star

Edward Phoenix, AZ

We were so very grateful for the service we received last week. We are in Arizona & the temperature was 110 & the A/C was just not performing the way it should. I called HMWA & Service guys showed up the next day & solved the problem. Very very happy with the service. Thank you

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Jennifer Groysman Plano, TX

I have three big problems with HWA. 1. You don't let me set up my own appointment with the company that is coming out. I used to be able to do that. Now after I make a claim, I get an email with an appointment time. If it does not work for me, then I can call the company and change the appointment. This is a waste of time. 2. I can't request a company. I use a pool company to take care of my pool that also takes HWA . (Blue Star Pool) They usually alert me that something is wrong before I know it. When I go to make the claim I have problem when I say I want Blue Star Blue to do the repair. This is something I was able to do without a problem awhile ago. 3. Costumer service reps are hard to understand on the phone.

3 years ago

check_circle

Verified Customer

star star star star star_border

Stephanie Tulsa, OK

Recently had a claim for my microwave. Technician was assigned promptly...however, he identified the issue and recommended replacing the microwave. He waited on hold for almost an hour so that he could get approval from HWA. He left. HWA did approve me for a new microwave, however, I am still waiting on the egift card from Lowe's and was informed that it could take up to 30 days. There should be a more efficient way to process these claims/services.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Beverly Dionne Cleburne, TX

We just had a hot water heater replaced and it took them 10 DAYS and $525.00 dollars of my money to get it done. The CSC’s barely speak English and are rude as heck. Try getting a manager on the line and that just doesn’t happen. We pay good money on this policy along with always paying ahead of the due date. They ripped us off and made our lives miserable for 10 days. I tried to get the plumber to give me an itemized list of the so called not covered items and he stated that’s not how it bid it and I let him know that’s how I pay it. We are seriously thinking about changing warranty companies after 10 years.

3 years ago

check_circle

Verified Customer

star star star star star

David Orland Park, IL

HWA has been responsive to my needs as a homeowner. When I make a claim, they do their level best to accommodate. Sometimes it’s not just cut and dried…but they go the extra mile to keep my personal outlay to a minimum. Definitely recommend their services.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Odis Kenton Sr Banning, CA

My initial experience with HWA was not good. The initial repair entities they selected were either nonresponsive or difficult to schedule. This may have been an "after effect" of Covid. But it took almost 7 months to find a plumbing contractor that was responsive and then there seemed to be a "disconnect" between them and HWA that took weeks to resolve. Finally, when the job was completed, I had to pay addition cost for the replacement faucet (approximately 85% of the total cost), and the total cost of an access panel to replace the wallboard that had to be cut open to affect the replacement of the faucet itself. Our total out of pocket cost was almost 50% of the cost of "the warranty). Yes, the total cost of the repair may have been close to $1,000.00, and the plan cost $700.00, but it took three visits by the plumber and multiple calls to HWA to get the job done. However, the repair of the dishwasher problem took only one call and one visit to get it working properly and the cost did not exceed the initial estimation fee. Would we contract with them again? Not certain; perhaps reluctantly.

3 years ago

check_circle

Verified Customer

star star star star star

Marcine

The heating element of my dryer went out in it, and they had someone out here within a few days of my filing the claim and it was paid and taken care of and the people were great that came out. No issues. A lot of times I get your foreign speaking people and they're very hard for me to understand.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I've had good experiences and bad experiences. Most of the time it's just wonderful and they send out good people. I had a lot of problems regarding a refrigerator that turned out to be unfixable. The refrigerator should have been replaced, but it wasn't available and so I was offered a lower amount of money than it cost me to replace the refrigerator with equal with equal features. It also took from Christmas to Easter to get things done.

3 years ago

check_circle

Verified Customer

star star star star star

Najet

So far I'm very happy with them. They are very prompt. It doesn't take a long time to get them on the phone. The two occasions that I've had to call them and have them send somebody over have been wonderful. One of them was to do a rekey of the locks and the other one was the plumber coming to speed up the bathroom drain.

3 years ago

check_circle

Verified Customer

star star star star star

Melanie

They were here on time. Take care of the problem. We had a problem with the air conditioning, so I called and they came. They made an appointment. I waited for like five days, but it's worth it when the guy came. It's excellent.

3 years ago

check_circle

Verified Customer

star star star star star_border

Neil

They've been good. It's a little slow sometimes, but it's adequate. The last time we had to use it was for the A/C. A couple of weeks ago I put in the claim online. They sent me a message back that they couldn't find a vendor. So I went to try to find my own vendor and I guess by the time I found my own vendor they had found a vendor. It just took a little longer than I would have liked.

3 years ago

check_circle

Verified Customer

star star star star star

Jack Knoespel Kannapolis, NC

The technician came to our home, discerned the problem with our dishwasher and said a key part needed to be ordered. While it took weeks for the part to arrive and the technician to come and install the part, the HWA system worked. The problem with our dishwasher was solved.

3 years ago Edited January 1, 2024

check_circle

Verified Customer

star star star star_border star_border

Keri Guerrero Houston, TX

Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome

3 years ago

check_circle

Verified Customer

star star star star star_border

George Getz Buda, TX

I cannot honestly say. I have only had a couple of claims through the years. Fortunately, they were not for anything major and my only concern is that you never know how long it is going to take to resolve any issues you may be having. The contractors you must deal with are not top line contractors and you are sort of at their mercy as to when your repair is going to take place.

3 years ago

check_circle

Verified Customer

star star star star star_border

Brenda Bowman Katy, TX

Overall, it is a good service for people who are on a tight budget and don't have a lot of time and resource to chase down their own contacts for home maintenance and repair. It can be challenging if you have an unusual requirement (my AC is on the 2nd story roof); it takes patience and some "extra" communication. But so far, all my problems have been solved.

3 years ago

check_circle

Verified Customer

star star star star star

Shelia Bell Houston, TX

I was able to reschedule my appointment due to time conflicts with my original appointment, Jessica made the entire request manageable with ease of notifying a new request and customer service rep was very professional in the process.

3 years ago

Home Warranty of America Reviews