Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

9 months ago

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

9 months ago

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

11 months ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

11 months ago

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

11 months ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

11 months ago

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

11 months ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

11 months ago

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Cassandra Rodgers

Is the warranty company that I will set up with when I purchase my home?

1 month ago

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Rita O. Price

I just retained the company the former home owner dealt with.

1 month ago

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Anonymously

I appreciate the quick resolution of my issues, which is why I rate the service highly. However, I faced challenges when my roof was leaking, and they couldn't find anyone to help, forcing me to hire someone myself. On a positive note, when I had a hot water issue, they promptly replaced my water heater, which I really appreciated.

1 year ago

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Ondulla

I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.

1 year ago

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Colleen

I had a great experience with the service! They were quick, efficient, and very kind. They helped us address a plumbing issue that caused buckling in our hallway floor. Their prompt response and support made it easy to get the plumber out, and now we're working with our insurance for the flooring. Overall, they were fantastic to work with!

1 year ago

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Deborah

I've had a mix of experiences with their service. Most recently, my dryer was repaired quickly under warranty, which was great. However, I've also faced issues where I had to pay out of pocket for plumbing help after their service didn't resolve the problem. Overall, while some repairs went smoothly, not all my experiences have been satisfactory.

1 year ago

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Pam

I had mixed experiences with my warranty services. Initially, the first technician sent was not helpful, but the replacement resolved my issues quickly. I've had several requests, and while some were handled promptly, others took longer, especially for my HVAC system. Overall, I've been satisfied with the service provided.

1 year ago

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Lisa

I find the service reliable; they respond promptly to my complaints. However, customer support can be challenging, as I sometimes struggle to get clear answers. I've had issues with appliances, but their technicians are efficient and have resolved my washing machine problem quickly.

1 year ago

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Shatavia

I had a great experience with the service. They were quick to send someone to my house to resolve an issue with my AC, and the technician efficiently fixed the problem. I've used their service recently and was impressed by how fast they responded. Overall, I would highly recommend them for their prompt assistance.

1 year ago

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George Lee

I’m happy that they replaced our condenser since ours was outdated but had a little problem getting it settled, but was able to finally do it. I would recommend this company.

1 year ago

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Martha

I was very disappointed with my current water line claim. Tried to explain that it was a specific water issue related to the well and not a plumbing issue. After 3 plumbers were dispatched and cancelled, I decided to request my own company and ask for reimbursement. I submitted all the paperwork needed, but the claim was denied. I did not want to risk flooding in the garage where the leaking line was located. Very disappointed with the denial and the many calls placed to try and resolve this issue.

1 year ago

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Verified Customer

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Alfonso

When something breaks, they find you someone to go fix it so you don't have to figure out who to call. They schedule it, show up, fix it, and you're back to your regular life.

1 year ago

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Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

1 year ago

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Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

1 year ago

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Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

1 year ago

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Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

1 year ago

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 year ago

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Paul

I recently moved into my new home and took care of getting insurance. Unfortunately, my AC unit had issues with the motor burning out. I appreciate the recommendations I received on how to handle the situation. Overall, the support has been helpful during this transition.

1 year ago Edited October 23, 2024

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Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

1 year ago

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Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

1 year ago

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Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 year ago Edited October 23, 2024

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Stacy

I've had a positive experience with the plumbing service. Their responses have been prompt and effective. Whenever I've called for help, they've arrived quickly and resolved the issues efficiently. Overall, I'm satisfied with their service and would recommend them to others!

1 year ago Edited October 23, 2024

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 year ago

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Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

1 year ago

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Orney

I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.

1 year ago

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Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

1 year ago

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Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

1 year ago

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Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 year ago

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Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

1 year ago

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Greggory

I had a mixed experience with the service. While I rated it fairly due to some outsourcing issues, I did face some appointment flakiness. On a positive note, I utilized my warranty recently for both my air conditioner and electrical system, which was helpful when my AC broke down.

1 year ago

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Victoria

I had a mixed experience with customer support. While I was willing to provide feedback, I felt uncertain about the process. On a positive note, my refrigerator repair was handled quickly, and I appreciated the prompt service. Overall, there's room for improvement in communication.

1 year ago

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Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 year ago

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 year ago

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Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

1 year ago

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Arnetta

I had a good experience with customer support when I called about an issue. They answered my questions accurately and provided a solution promptly. Additionally, when my pool pump needed replacing, a vendor was sent quickly, and the problem was resolved within a few days. Overall, I'm satisfied with the service.

1 year ago

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Eugenebarbarara

I've generally had a positive experience with their service. They respond to my inquiries well, and my recent warranty claim was handled efficiently. A vendor was sent promptly to fix my pool pump, and the technician was professional. Overall, everything went smoothly, and I'm satisfied with their support.

1 year ago

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Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

1 year ago

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 year ago

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serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

1 year ago

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Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

1 year ago

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Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

1 year ago

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Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

1 year ago

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