Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Jeffrey

If an appliance is not repairable, they refuse to pay enough to even come close to replacing it. They sometimes have service people who are clueless. 2 months and dishwasher still not repaired .

6 months ago

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Terrence

I had a frustrating experience with the service. Communication was poor, and it took weeks to resolve a hot water tank leak. The technician scheduled didn't even work for the company anymore, causing significant delays. On the other hand, a previous repair on my refrigerator went smoothly, thanks to a competent technician. Overall, inconsistent service.

6 months ago

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Sergio

I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.

7 months ago

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Gary

I had mixed experiences with the service. Initially, they answered my questions promptly, but my warranty claim for an electrical issue was denied despite the technician's visit. However, the technician for my washing machine was excellent, though there were some initial hiccups. Overall, they worked it out in the end.

7 months ago

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Harold

I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.

7 months ago

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Alec

Sent out a contractor for my fridge. I paid the 75 service fee. Fridge guy says nothing is wrong I asked for a second opinion and to cover the fee and was told no. Paid for non warranty repair guy to come out and something is defitnley wrong. You guys need to hire better contractors and a piece of advice always yelp or google the contractor they assign you and if there one star request another or your out the 75 fee

8 months ago

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David

We asked that a specific company be used for our HVAC system. They said the company had to call them. The HVAC company called and they said they were out and is wasn’t any of their business why they wouldn’t let them. Our furnace and AC were 45 years old! The parts needed to fix them are not even available anymore so HWA would not help with any of the replacement. I really don’t know why we have this warranty!

8 months ago

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Larry

Monthly charge is expensive along with the service charge by the repair company.

3 weeks ago

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

9 months ago

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

9 months ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

9 months ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

9 months ago

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

9 months ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

9 months ago

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Justin

I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.

10 months ago

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Jennifer

I had high expenses and felt the support I received was lacking. I ended up paying more for repairs than if I had handled it myself. Additionally, after an inspection, there was confusion about whether my pool pump needed replacing, which led to issues with coverage. Overall, I was disappointed with the service and response.

10 months ago

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Nancy

I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.

10 months ago

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Gregory

The customer service was helpful, but I felt they didn't cover everything I needed. I had a prompt repair on my refrigerator, which was great, but I'm still uncertain about my garbage disposal; they said it wasn't completely broken yet. Overall, a mixed experience with some positives and areas for improvement.

10 months ago

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Michael

I had a mixed experience with the service. While I can't comment on the first question, I had to call a repair person for my leaking refrigerator. She did a wonderful job fixing the issue and stopping the leak in the freezer. Overall, I'm satisfied with the repair service.

10 months ago

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Alison

Everytime I try to call to talk to someone about an issue we had had at our house, no one can answer my questions. I have an issue with my stove that couldn’t be fixed in a timely manner. My plumbing issue resulted in having to assign a second plumber. We had two different people come to few our fridge to fix it, but the technician couldn’t fix it. They suggested that the fridge be replaced. Your company failed to replace our fridge as noted that we would have to prove it was the fridge in the home inspection in order to repair page. Unfortunately, the home inspector didn’t include the fridge the seller left us. This resulting in us having to pay out of pocket for a new fridge. This is the worst home warranty company I have ever worked with. The service providers and the home warranty companies do not communicate effectively. For example, we had to miss one appointment because the home warranty company reported a different service date and time than the service provider received.

10 months ago

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Larry Bobenhausen

The electrician was very kind and patient, but on the day he was scheduled to arrive and wanted Duke Energy to be here he supposedly had a flat tire and never showed up. Additionally, he showed up the next day with the main breaker that said he was not allowed to install it because apparently you have some kind of litigation problem with Duke Energy. Meanwhile, the next Electrician determined that my main breaker was not bad it was the breaker box in my unit which showed obvious water damage which had created pitting on the plate that the breakers rest on which was causing my intermittent energy problems. I ended up paying another electrician to replace the breaker box in my unit for $2000 and have not had an issue since. The water damage in my breaker box was obvious, and don’t know how it could have been diagnosed as a problem with the main breaker on a different floor in a utility room. I have now paid for a service call for something that is not covered.

10 months ago

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Verified Customer

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Ronald Owens

I have submitted a review already, but if you want to hear it again...let's go. I was incredibly disappointed when we called on sunday about our electrical breaker box that was crackling and hot and the response we got was, " a company will come on Tues". Really? So the fact that there was a possibility of an electrical fire was not important enough to be considered an emergency? Essentially saying to us- keep your fingers crossed until Tuesday. If we were an elderly couple or a single mom with no knowledge of home repairs, we wouldn't have known how to trip the circuit that was faulty. It is currently winter, and it turned out to be the heater breaker; so by default anyone else would have not tripped the HVAC breaker. Our policy was created in2018 when we bought our home, yet the associate at HWA tried to correct me by saying our policy was created in 2021...no, that is when it was renewed for that year. She had no know of the previous repairs we've submitted through HWA, other than the recent garage door repair. That repair we had to pay the $125 deductible along with an additional $750 because HWA only paid for the part to be replaced; really? So we have paid $1200 for the year of coverage (our yearly fee has almost tripled since 2018) and we have had to pay more for each repair submitted through HWA and with the most recent event being fresh in our minds-we will not renew and will find a company that actually knows how important the policy holder is. At $1200 a year, I'm sure there is a company that understands the importance of not only the policy holders yearly payment, the deductible payment, but also the safety of the policy owner. Will not renew with nor will we recommend HWA.

11 months ago

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Verified Customer

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Gus Christo-Barker

Well ever since the technician came I’m still waiting for the work to be done. Very, Very, Very disillusioned about the situation, very disappointed about the lackadaisical response from HWA. Very discouraged that despite it’s the season of Winter HWA would show little interest in the restoration of the only hot water heater in our home. What a company!

11 months ago

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David And Carrie Keith

Nothing seems to be covered. Have had problems with the Heating/AC. Had to pay $3000 for a new unit. The next problem with the unit was covered after the $75. Now the unit has another problem and it's going to cost over $500.

11 months ago

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Leneisha

I put in three claims and a month later finding out all three are approved however never heard back from any of the contractors to come and actually do the work. I’ve gotten many calls to renew warranty, but no calls in regards to rendering services for the claims put in when I finally talked to someone. I was told that I couldn’t get any of the services performed because they were unable to open up the claim since it expired two days Ago. I am livid. I purchased a warranty in full as well as paid the deductible for three different contractors just to receive none of the service money. Just gone to waste and was told that there was nothing that could be done about it.

11 months ago

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Penny

We had an issue with our toilet and contacted HWA. They sent out a repair person. We not only had to pay the $100 fee, but HWA said the problem we had wasn't covered by them. Really?! It cost us an additional $642! All that was needed was toilet removal and and snaked out. We were thoroughly surprised by this. This was after we had called HWA a month before for the same problem. Had we have known it wouldn't be covered, we would have called a reliable plumber we trusted. It should have been covered as this was a similar problem the month before. HWA should have covered it. You should stand by what you sell.

11 months ago

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Udhaya

I like prompt customer service response.

1 month ago

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Ala Ud Din Abida Bibi

Efficiency . Ease of using the on line filing of claim

1 month ago

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Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

1 year ago

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Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

1 year ago

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Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

1 year ago

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Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

1 year ago

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 year ago

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Stacy

I've had a positive experience with the plumbing service. Their responses have been prompt and effective. Whenever I've called for help, they've arrived quickly and resolved the issues efficiently. Overall, I'm satisfied with their service and would recommend them to others!

1 year ago Edited October 23, 2024

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Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 year ago Edited October 23, 2024

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Orney

I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.

1 year ago

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Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

1 year ago

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Paul

I recently moved into my new home and took care of getting insurance. Unfortunately, my AC unit had issues with the motor burning out. I appreciate the recommendations I received on how to handle the situation. Overall, the support has been helpful during this transition.

1 year ago Edited October 23, 2024

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Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

1 year ago

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Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

1 year ago

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 year ago

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Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

1 year ago

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Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 year ago

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Victoria

I had a mixed experience with customer support. While I was willing to provide feedback, I felt uncertain about the process. On a positive note, my refrigerator repair was handled quickly, and I appreciated the prompt service. Overall, there's room for improvement in communication.

1 year ago

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Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 year ago

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Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

1 year ago

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Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

1 year ago

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Greggory

I had a mixed experience with the service. While I rated it fairly due to some outsourcing issues, I did face some appointment flakiness. On a positive note, I utilized my warranty recently for both my air conditioner and electrical system, which was helpful when my AC broke down.

1 year ago

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 year ago

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 year ago

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