Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Michelle And David Abilene, TX

Every time I had a question, they answered it. They knew what was going on and then when the guy came out of the house, he knew the answers for the rest. A couple of months ago my pipe busted in the wall and they sent a plumber out to come and fix it. It was drowning out my kitchen.

3 years ago

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Norman San Antonio, TX

My dishwasher went out, I put the warranty in and they sent a technician out the next day and found out he had to order some parts. The parts came on time and I just waited for that next day. I've had no problem with them when the time I called in or submitted a claim, they got the work done on time and efficiently.

3 years ago

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Barry Austin, TX

My most recent experience was good. But I had a bad experience before when they were dealing with my roof. I'm very pleased with it the last time that I used home warranty. They were very prompt and I am satisfied with the service. I had a flooding. My water tank went out and flooded my study, my bedroom. I had to replace drywall and carpet.

3 years ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

3 years ago Edited January 10, 2024

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Anonymous Shawnee Mission, KS

Positive experience with them. They've done a good job and I appreciate that. Our garbage disposal quit working. I was unable to repair it because of health issues and they got it replaced within two days. When I turned in my request, it was answered within a day and somebody was out here two days later to fix the problem.

3 years ago

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Kenneth Porterville, CA

Every time we submitted a claim It takes them too long to find the technician for someone to actually come out and do the work at the house, they schedule you an appointment in a few days instead of a day or two. One time we submitted a claim for the garage. There was a problem with the switch turning the lights on and off they assigned a technician and the man couldn't come out for a week. Every technician that's ever come here that has ever serviced anything here in our house has been excellent

3 years ago

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Maudese Thompson Charlotte, North Carolina

I HWA was recommended to me and I registered for the service.

2 months ago

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Christopher Carter Thibodaux, Louisiana

Everything and they find the right people to get the job done

2 months ago

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Karyn Wild Wild Nassau Bay, Texas

This was first time using and have had just one claim. They responded quickly

2 months ago

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Kathleen Dillman Schertz, Texas

One call and the job was taken care of. Can't beat that for service.

2 months ago

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Robert Mulrath Southern Pines, North Carolina

Price is right! And one of the lowest call fees that I’ve seen.

2 months ago

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Robert Picard St. Louis, Missouri

They are prompt with getting someone on my claim and getting the work done.

2 months ago

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Clayton Dones and Elizabeth Montemayor Phoenix, Arizona

Overall process was simple for this claim and covered the suspension arms in the washing machine.

3 months ago

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John Lynch Budd, Illinois

Have had plan for years but cost keeps creeping up so might try shopping competitors.

3 months ago

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Mackenzie Miloro Washington, District of Columbia

This use to be a good company. Now prices have gone up, deductible has gone on and the contractors have gotten worse. No one I with HWA I have spoken with has really cared about me or the company.

3 months ago

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Thomas Hoeft Leonard, Texas

Poor customer service !!!!!!!!!!!!!!!!!!!!

1 week ago

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Yvette Woods St. Francois Township, Missouri

Research this company online and network my choice through friends .Overall very efficient for a Home Warranty Service company

2 months ago

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Mary Stirns Miami, Florida

I'll take my share of the blame , but did not read "the fine print" where it doesn't cover things like the handle coming off. I will know better next time.

4 months ago

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Tara Harrison Walters Budd, Illinois

I used home warranty twice recently and both technicians were professional, knowledgeable and quick.

4 months ago

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Rochelle Medcalf Hickory Hills, Illinois

It was given to me when I purchased my home. They were good in 2019, now they don’t answer the phone. Customer Service sucks. They don’t have reliable contractors, when I found my own because they took 4 weeks, they would not pay for it. I am very disappointed and dissatisfied with the service.

4 months ago

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Donna Fountain Dallas, Texas

Respond in a timely manner Schedule for repairs quickly Use and schedule good technicians So far happy with service

4 months ago

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Ralph Ormond Beach, Florida

Still waiting for a call regarding my fan for the oven. I also requested a reply regarding the chip in the glass. I have not received an answer.

4 months ago

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Carmelo Hernandez

Like Always its was great experience with the technicians you chose. Very knowledgeable on his job, a great well done job. Thanks very much.

5 months ago

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Felix Ramos

Technician was very professional and answered all my questions concerning the issue with the water heater.

5 months ago

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Shawndell Wilson

I put in a claim for a leaking faucet. You only approved $130 replacement. I haven’t fixed it yet, because I can’t find a decent faucet at that price.

5 months ago

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Verified Customer

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Carlos

Fast service, quick response. The only negative i would say is that the repair made was a temporary repair, and the company that home warranty sent out was suppose to order part to fix problem, this has not occurred and still no updates received from home warranty or contracting service company 2 months later.

5 months ago

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Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

5 months ago

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Gina Johnston

I chose to work with Home Warranty of America because of the reliable claims support and fast & friendly customer service!

6 months ago

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Scott Will

They appear to be a good value. Easy to work with. But I'm still waiting on my check for the dishwasher, that I had to replace.

6 months ago

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Ramesh A Patel

I like the HWA services because they provide quick and timely manner services. Provides options on priority and quality of services.

6 months ago

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Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

6 months ago

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Bettyjean Schweitzer

6 months ago

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Crystal

I thought it would cover my appliances in my home. You have to pay$100 deductible just to pick someone to come out to your home and the a person comes out to diagnose the problem and charges you an additional $125. If it’s not covered under warranty, they take forever to come back to complete the job.

6 months ago

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Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

7 months ago

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Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

7 months ago

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Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

7 months ago

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Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

7 months ago

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Verified Customer

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Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

7 months ago

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Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

7 months ago

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Verified Customer

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Sherry Hassler

The warranty came with the home and I continued the contract. This last claim had a quick response. Waiting for part and new appointment.

8 months ago

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Charlotte Lithonia, Georgia

The company has only one Plumbing Company

2 weeks ago

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

9 months ago

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Roger Hamilton Otis

You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.

9 months ago

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Audrey Brown

My last claim on my microwave was denied unfairly. It caught on fire and the wiring wasn't examined to see if it was worn. There was no extensive check to see what happened. The technician opened the door and said it was totally gone. I don't think the company asks the companies to examine the appliances thoroughly before they make a decision. This was the second call with the same issue of popping sound but the second time after the popping sound it caught on fire. The company made me feel like it was my fault. I immediately canceled my service with HWA.

9 months ago

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The

I was very happy with the home warranty. I wish you had a a technician to come earlier since it was dishwasher. But he came few days later and solved the problem.

10 months ago

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Brian

HWA responds quickly to claims. I have been happy with the result of claims we've placed regarding our AC system, but disappointed in how much I was expected to contribute to our claim for our heating system.

11 months ago

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Glory Miami, Florida

I like their means of communication Chanel

1 week ago

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Nancy Centreville, Virginia

The price of the service and tech visits have risen exponentially. It may not be sustainable.

1 month ago

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Donna Devine Budd, Illinois

I just wanted a warranty company I could hopefully rely on.

1 month ago

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Patricia

Isas extremely unhappy with the claim placing process tha5 requires to talk to ai and gives absolutely no option to talk to a person. 8 was also unhappy that when th3 electrician identified multiple outlets and told me he was sure they would all be replaced, that 1st got a flat out denial, then an agreement to do 2, and when I appealed the decision , I spoke with someone who not only wasn‘ listening to what I said but took no responsibility just telling me „they“ denied it. She finally agreed to call the electrician and ge5t back to Me but I never heard back until the electrician came out to repair the 2 outlets. He said that h3 was surprised a5 the denial.

1 year ago

Home Warranty of America Reviews