Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

3 months ago

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Tameka Wallece

Home Warranty is very resourceful it comes to finding a technician to assist you.

3 months ago

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Fred

They are easy to deal with. Washer and dryer were fixed quickly. Highly recommend!

3 months ago

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Ramon

have had very good experiences with HWA In the past- very punctual and professional

3 months ago

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Norman Ashcroft

They have always came through for me. They have sent me good people that fix what I’ve needed fixed.

4 months ago

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Olivier AND Hiromi Frederique

The company scheduled a repair ASAP. The service is good, but I don’t like the constant messaging to provide a review.

4 months ago

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Mary Braswell

Received excellent service. Didn’t take very long to complete the job. Received very professional service.

5 months ago

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Debra Kimble-Cunningham

Recommend by a friend who I trusted easy to call in for service person sent for the job very knowledgeable

5 months ago

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Lucy Portillo Rancho Cucamonga, California

I am looking to switch to a better company that actually covers repairs

1 week ago

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Timothy Ryan

Tho have had them since we bought our home 10 years ago and for the protection of the unexpected repairs. They were ok until the last 5 years. The customer service has went to shit. Bring back great service associates who are capable of making decisions and solving problems, not cheap labor to read a script :(z

6 months ago

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Verified Customer

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Walter

We are expecting a check so we can buy a new stove. Our oven hasn’t worked in well over a month and we still have not received our check. We’ve been satisfied with HWA up until now. This has been going on much too long.

6 months ago

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

6 months ago

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Christian Miller AND Wendy Rogers

Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager. Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave. There doesn’t seem to be a sense of urgency when an issue arises.

7 months ago

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Luis Soberanis

Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.

7 months ago

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

7 months ago

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

8 months ago

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ALTON HAYE

Home warranty of America has proven so often to be a very reliable company. Their service is of a high standard with excellent customer service.

8 months ago

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

8 months ago

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Paige

I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.

8 months ago

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

9 months ago

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Verified Customer

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TVo

I like HWA's quick responses on my claims. They have been providing excellent services. I submitted two claims this year and both were resolved satisfactory.

10 months ago

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

10 months ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

10 months ago

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

10 months ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

10 months ago

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Verified Customer

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

10 months ago

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Verified Customer

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

10 months ago

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Verified Customer

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

11 months ago

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Verified Customer

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

11 months ago

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

11 months ago

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

11 months ago

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

11 months ago

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Carol Smith

Reviews said one of better companies in TN

1 month ago

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Karin Bennett

Keeps me from having to pay large home bills.

1 month ago

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Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

1 year ago

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Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

1 year ago

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Verified Customer

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Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

1 year ago

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Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

1 year ago

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Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

1 year ago

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Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

1 year ago

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James

I recently switched to this home warranty policy and so far, I'm happy with it. I had a repair scheduled and the service was excellent. However, it would have been nice to speak to a person beforehand. I also had to use the warranty for my dryer repair, and everything went smoothly. Overall, a positive experience!

1 year ago

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Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

1 year ago

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Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

1 year ago

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Colleen

I had a great experience with the service! They were quick, efficient, and very kind. They helped us address a plumbing issue that caused buckling in our hallway floor. Their prompt response and support made it easy to get the plumber out, and now we're working with our insurance for the flooring. Overall, they were fantastic to work with!

1 year ago

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Ondulla

I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.

1 year ago

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Anonymously

I appreciate the quick resolution of my issues, which is why I rate the service highly. However, I faced challenges when my roof was leaking, and they couldn't find anyone to help, forcing me to hire someone myself. On a positive note, when I had a hot water issue, they promptly replaced my water heater, which I really appreciated.

1 year ago

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Deborah

I've had a mix of experiences with their service. Most recently, my dryer was repaired quickly under warranty, which was great. However, I've also faced issues where I had to pay out of pocket for plumbing help after their service didn't resolve the problem. Overall, while some repairs went smoothly, not all my experiences have been satisfactory.

1 year ago

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Lisa

I find the service reliable; they respond promptly to my complaints. However, customer support can be challenging, as I sometimes struggle to get clear answers. I've had issues with appliances, but their technicians are efficient and have resolved my washing machine problem quickly.

1 year ago

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Pam

I had mixed experiences with my warranty services. Initially, the first technician sent was not helpful, but the replacement resolved my issues quickly. I've had several requests, and while some were handled promptly, others took longer, especially for my HVAC system. Overall, I've been satisfied with the service provided.

1 year ago

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Shatavia

I had a great experience with the service. They were quick to send someone to my house to resolve an issue with my AC, and the technician efficiently fixed the problem. I've used their service recently and was impressed by how fast they responded. Overall, I would highly recommend them for their prompt assistance.

1 year ago

Home Warranty of America Reviews