Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Jose Jackson San Antonio, Texas

They help us with whatever we need thank you so much

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

3 months ago

check_circle

Verified Customer

star star star star star

Clinton Booker

It is vey easy to file a claim. Someone contacted me as soon as possible advising me of the Company to complete the repairs. They also contacted me to make sure I was satisfied.

1 year ago

check_circle

Verified Customer

star star star star star_border

Susan Glen

Some of my Technicians and companies were good, and some weren’t . A recent garage door repair company was great. Knowledgable and did a good job. However, last year I had a bad experience with my ice maker repair. 3-4 times to repair it and order parts and it still didn’t work

1 year ago

check_circle

Verified Customer

star star star star star_border

Joanne Moreno

People are great, however, I had to pay my co-pay twice for the same repair. A week after someone came to fix my A/C it started doing the exact same thing. Another company came out, I had to pay them another $85. They fixed it! The first trip was a waste of my money. I believe I should be refunded for the first charge.

1 year ago

check_circle

Verified Customer

star star star star star

Raquel Santillan

I love that they respond quickly and arrange a serve call promptly. They also gave you a window of when they will arrive at your home. The service man that arrived was very courteous and answered all my questions.

1 year ago

check_circle

Verified Customer

star star star star star

Eva Boyce

I’ve used my service twice in the past years. They have called and gotten someone to come out and take care of the problem on a timely manner. I will continue to use them indefinitely.

1 year ago

check_circle

Verified Customer

star star star star star

Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

1 year ago

check_circle

Verified Customer

star star star star star_border

Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

1 year ago

check_circle

Verified Customer

star star star star star_border

Bruce

I had a great experience with the team who were incredibly attentive and communicated with me frequently throughout the process. I want to extend my gratitude to John Rotor and Clayton Hayes for their hard work. They truly helped me when I needed it most. Thank you!

1 year ago

check_circle

Verified Customer

star star star star star_border

Vito

I had a great experience with this company. I didn't need much support, but when I did have questions, they were answered professionally and promptly. I'm especially grateful to Mr. Ellsworth and Mr. Phelps for their outstanding assistance, helping me complete everything in just nine days. Truly awesome service!

1 year ago

check_circle

Verified Customer

star star star star star_border

Sharon

I had a great experience with Mr. Ellsworth and Mr. Phelps. They were incredibly professional and ready to answer all my questions. Despite a minor issue with one person, everything went smoothly, and they accomplished what I wanted in a timely manner. I'm very thankful for their awesome support!

1 year ago

check_circle

Verified Customer

star star star star star

Amber

I had a great experience with this company. They were responsive and professional, handling everything efficiently. It was fast and easy to deal with them, and they took care of all my needs. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

Peggy

I had a great experience with their service. The team was prompt and efficient; they sent someone out quickly to fix my ice maker. The repair was completed in no time, and everything works perfectly now. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star_border

Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

1 year ago

check_circle

Verified Customer

star star star star star_border

Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

1 year ago

check_circle

Verified Customer

star star star star star_border

Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

1 year ago

check_circle

Verified Customer

star star star star star

Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

1 year ago

check_circle

Verified Customer

star star star star star_border

Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

1 year ago

check_circle

Verified Customer

star star star star star_border

Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

1 year ago

check_circle

Verified Customer

star star star star star_border

James

I recently switched to this home warranty policy and so far, I'm happy with it. I had a repair scheduled and the service was excellent. However, it would have been nice to speak to a person beforehand. I also had to use the warranty for my dryer repair, and everything went smoothly. Overall, a positive experience!

1 year ago

check_circle

Verified Customer

star star star star star_border

Deborah

I've had a mix of experiences with their service. Most recently, my dryer was repaired quickly under warranty, which was great. However, I've also faced issues where I had to pay out of pocket for plumbing help after their service didn't resolve the problem. Overall, while some repairs went smoothly, not all my experiences have been satisfactory.

1 year ago

check_circle

Verified Customer

star star star star star_border

Colleen

I had a great experience with the service! They were quick, efficient, and very kind. They helped us address a plumbing issue that caused buckling in our hallway floor. Their prompt response and support made it easy to get the plumber out, and now we're working with our insurance for the flooring. Overall, they were fantastic to work with!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ondulla

I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I appreciate the quick resolution of my issues, which is why I rate the service highly. However, I faced challenges when my roof was leaking, and they couldn't find anyone to help, forcing me to hire someone myself. On a positive note, when I had a hot water issue, they promptly replaced my water heater, which I really appreciated.

1 year ago

check_circle

Verified Customer

star star star star star_border

Shatavia

I had a great experience with the service. They were quick to send someone to my house to resolve an issue with my AC, and the technician efficiently fixed the problem. I've used their service recently and was impressed by how fast they responded. Overall, I would highly recommend them for their prompt assistance.

1 year ago

check_circle

Verified Customer

star star star star star_border

Lisa

I find the service reliable; they respond promptly to my complaints. However, customer support can be challenging, as I sometimes struggle to get clear answers. I've had issues with appliances, but their technicians are efficient and have resolved my washing machine problem quickly.

1 year ago

check_circle

Verified Customer

star star star star star_border

Pam

I had mixed experiences with my warranty services. Initially, the first technician sent was not helpful, but the replacement resolved my issues quickly. I've had several requests, and while some were handled promptly, others took longer, especially for my HVAC system. Overall, I've been satisfied with the service provided.

1 year ago

check_circle

Verified Customer

star star star star star

George Lee

I’m happy that they replaced our condenser since ours was outdated but had a little problem getting it settled, but was able to finally do it. I would recommend this company.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Martha

I was very disappointed with my current water line claim. Tried to explain that it was a specific water issue related to the well and not a plumbing issue. After 3 plumbers were dispatched and cancelled, I decided to request my own company and ask for reimbursement. I submitted all the paperwork needed, but the claim was denied. I did not want to risk flooding in the garage where the leaking line was located. Very disappointed with the denial and the many calls placed to try and resolve this issue.

1 year ago

check_circle

Verified Customer

star star star star star

Alfonso

When something breaks, they find you someone to go fix it so you don't have to figure out who to call. They schedule it, show up, fix it, and you're back to your regular life.

1 year ago

check_circle

Verified Customer

star star star star star_border

Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star star_border

Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Orney

I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.

1 year ago

check_circle

Verified Customer

star star star star star_border

Paul

I recently moved into my new home and took care of getting insurance. Unfortunately, my AC unit had issues with the motor burning out. I appreciate the recommendations I received on how to handle the situation. Overall, the support has been helpful during this transition.

1 year ago Edited October 23, 2024

check_circle

Verified Customer

star star star star star_border

Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 year ago Edited October 23, 2024

check_circle

Verified Customer

star star star star_border star_border

James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 year ago

check_circle

Verified Customer

star star star star star_border

Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

1 year ago

check_circle

Verified Customer

star star star star star

Stacy

I've had a positive experience with the plumbing service. Their responses have been prompt and effective. Whenever I've called for help, they've arrived quickly and resolved the issues efficiently. Overall, I'm satisfied with their service and would recommend them to others!

1 year ago Edited October 23, 2024

check_circle

Verified Customer

star star star star star_border

Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

1 year ago

check_circle

Verified Customer

star star star star star_border

Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

1 year ago

check_circle

Verified Customer

star star star star star

Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

1 year ago

check_circle

Verified Customer

star star star star star_border

Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 year ago

Home Warranty of America Reviews