Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Jenette Williams Roseville, CA

Too bad I found out about them after I had an emergency that they took about a week to get a service person to look into. The word "emergency" did not register with them. I ended up getting someone else to handle my problem. I agree there should be a class action against them.

7 years ago

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Tina Lin Kissimmee, FL

Like everyone else, horrible customer service, they will do anything to make sure your issue is not covered under warranty, you cannot understand the person on the other line and the ones you do they are very rude and unprofessional.

8 years ago

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Tammy Holt, MO

Worst company to do business with. Took our many for over six months but once our ac unit broke they said they couldn’t prove it was working when we signed our contract. We ended up canceling with them. Never again and I would never recommend them to anyone

8 years ago

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Paul Wunderlick Frisco, TX

They want $100 service call every time you have a problem. If the problem is not fixed properly, they want another $100. I cancelled after 15 years over $100 because they wanted another $100 for a third visit to repair a dryer for the same problem.. They didn't even seem to care after 15 years. I moved on to a better company.

8 years ago

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Vickie

No show and can’t reach actual person to talk to

4 months ago

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Matthew Taylor

Contractors don’t show up for scheduled appointments

4 months ago

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Noureddine Lalami San Jose, CA

They offer you a great deal on home warranty with a seemingly great protection, but when comes time to make a claim, they always find a way to not pay or at least not pay for expensive repairs. I wasn't impressed.

3 years ago

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A 1 Mesquite, TX

This warranty company was selected by my realtor without my knowledge prior to closing on my home purchase. The ability of their customer service department to comprehend customer issues is horrible. I spoke to so many people who were illiterate and issued erroneous work orders. Getting ahold of a supervisor or manager was like pulling teeth. I had to cancel this warranty within a couple of months of actually having coverage. I wouldn't recommend this company at all.

4 years ago

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Virginia

Expecting refund on a service. Still no response.

1 year ago

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Michael Werner

Dealing with the contractors and approvals is beyond frustrating as I sit in a house with no ac when it is almost 90.

1 year ago

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Trazel Mack

Very unprofessional case manager. I will not renew with this warranty company at the end of my warranty period.

1 year ago

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Janice Watts

Everything was okay with customer service

1 year ago

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Theresa

I'm paying but I have to find some to the job . Very much I dislike

1 year ago

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Jeweliette

Prompt response. Excellent service by contracted company.

1 year ago

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Julie

Absolutely terrible I’ve been waiting over 2 1/2 weeks for a technician to be assigned to fix my air conditioner.

1 year ago

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Andrew Pekala

took too long for the tech to fix our air conditioner

1 year ago

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Cliff Wallbeyond

The savings are not as expected. There are always changes to code but the cost of the changes are not realistic

1 year ago

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Deborah

I'm having issues right now with using my warranty. They are courteous on the phone.

2 years ago

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Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

2 years ago

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Joseph LaRocco Chicago, IL

Long lead times for service! I have used my own service people because the lead time was to long.

2 years ago

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Carol Kansas City, MO

Everyone they have sent has been very professional

2 years ago

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Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

2 years ago

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Vince T. Temecula, CA

Have to wait over a week get a technician to come to fix air conditioning/heater. It’s still not fixed.

2 years ago

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Tim Harrington

Easy to work with …friendly associates..

2 years ago

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Kathy Hughey

The last 2 companies you have sent out, I was not satisfied with their service.

2 years ago Edited January 1, 2026

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David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

2 years ago

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Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

2 years ago

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Kevin Las Vegas, NV

I do not like how long it took for a service tech to show up to resolve my problem.

2 years ago

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Doha Chicago, IL

Arranging and scheduling specialized service contractors.

2 years ago

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Randy

The air conditioner quit working and they fixed it.

2 years ago

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Diane Twin Falls, ID

No I would not recommend your company to anyone. It took over 5 weeks to send a plumber out to fix a garbage disposal.

2 years ago

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Bertilla Dallas, TX

Prompt response to claims and effeciency of technician!

2 years ago Edited January 10, 2024

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Christina Dallas, TX

It was very easy to submit a claim. Portal easy to navigate

2 years ago

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Ernest Harker Heights, TX

The people who show up to do the work are professionals

2 years ago

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T Q

The tech was great, but it seems like Home Warranty of America isn't at getting people out to the site. I live outside a large city and it seems like everybody in the large city gets home warranty coverage, but people that live 90 miles away are getting shoddy service. It took 3 weeks for them to send out a tech, which kind of was annoying when you have a leaky water situation.

2 years ago Edited January 10, 2024

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Terri

I could never get through to talk to anybody and run around around in circles.

2 years ago

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Kerry Frisco, TX

They're mostly interested in not paying claims than supporting their customer.

3 years ago

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Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

1 year ago

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Wayne

We were without AC for two full weeks. In South Texas. 100 F. Disaster. Assigned a case manager. Could never get ahold of her. You people need to check your contractors that you assign these claims too. Horrible!

1 year ago

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Charles

We used our warranty once, our oven stopped working. A part was replaced and now it’s fine.

2 years ago

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Beverly Depoe Bay, OR

Easy to reach and exceptionally quick to get a technician and have the problem resolved!!

2 years ago

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Kenneth

I wasn’t expecting to have to pay almost $2,000 to get my a/c unit replaced. This was under warranty and I still have to pay to get it replaced. I’m very reluctant to refer you to anybody that I know

2 years ago

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Dale NE

THEY Did not do anything to get my garage door repaired. I ended up buying new and installing it myself . Nothing that $200, & 4 hours of my time couldn't fix. So they owe me $500.

2 years ago

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Elsa New Braunfels, TX

They addressed the problem and someone was out on a Sunday to check it and add coolant.

2 years ago

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Martin

The customer service is fabulous, they deliver on their word and they pay out when promised

2 years ago Edited January 10, 2024

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L “T.T. LOLO” Nashville, TN

Never been disappointed yet. Customer service is timely and professional. Always very nice.

2 years ago

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Demetrius Davis

I liked the service the tech. man gave, he had a cancellation and squeeze me right in the same day.

2 years ago

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Netra Shaw Greenville, TX

Quick online reporting of a claim. Notifications on finding a service provider and scheduling a service call.

2 years ago Edited August 24, 2023

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Adrienne Carr

I have to speak to multiple people in order to get a job done. My hot water was not working so I called, I reported the issue. It took about 48 hours for a company to pick up the service. The company did not come out, I called the company. I left a text message for the company. They did not respond so I called Home Warranty of America back and they reassigned the issue to another company. That new company did come out about a day and a half to two days later. Meanwhile, I'm without hot water for more than 7 days, more than 14 days actually. So right now I'm waiting for that company to come and make the repair. I'm in the process right now, waiting. I still don't have hot water.

2 years ago Edited January 10, 2024

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Vince Biello

This company is nearly impossible to get in touch with and will not return your calls. They left my house in shambles with live wires hanging out of the walls and attic insulation all over the ground.

2 years ago

Home Warranty of America Reviews