Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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Verified Customer

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

2 years ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

2 years ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

2 years ago

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

2 years ago

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

2 years ago

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Sherlyn

They failed to adhere to their contract.

2 years ago

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

2 years ago

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

2 years ago

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Hazim

Nice and easy to make a claim online or on the phone

1 year ago

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Diana Lowe-Hester

Scheduling and service both greatvand prompt.

1 year ago

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

2 years ago

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Hassan

Quick response and good service every time

2 years ago

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Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

2 years ago

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Rowland

Pretty quick response. Work is done by professionals.

2 years ago

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Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

2 years ago

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James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

2 years ago

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Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

2 years ago

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Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

2 years ago

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Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

2 years ago

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Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

2 years ago

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Ahmed Awad Alexandria, ALX

Great company and excellent support.. strongly recommended

2 years ago

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Beca M Sacramento, CA

Horrible company. Horrible customer service. Not helpful. Stay away from this home warranty company. It’s will be a waste of your money!!

2 years ago

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Gopala

Prompt in assigning technicians for claims

2 years ago

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Dan Levy San Diego, CA

Total trash, I would have been better not calling them & buying a new fridge than wasting $75 for them to not fix my fridge

2 years ago

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William Laurain Hobbs, NM

Terrible company, horribly incompetent contractors, terrible customer service. Save yourself the money and go elsewhere.

2 years ago

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Ricardo Bolivar Brownsville, TX

Great value for the money and excellent customer service.

2 years ago

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Sangho Lee Concord, CA

Our 3 electrical outlets were fixed in a timely manner.

2 years ago Edited January 10, 2024

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Verified Customer

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Portia New Orleans, LA

Customer service was the main reason that I gave the above rating

2 years ago

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James Round Lake, IL

Fast and reliable repairs, quality repairs

2 years ago

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Kathryn Kruger Wheaton, IL

Very fast and excellent technician. Thank you.

2 years ago

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Patricia Arlington, TX

I like the fast service I received to resolve the matter

2 years ago

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Daniel Richardson, TX

The claim was handled by a competent service technician.

2 years ago

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Joyce Lobbins Dallas, TX

Every time I turn a claim in it is not covered. Just a waste of money as far as I'm concerned to have Home Warranty of America.

2 years ago

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Verified Customer

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Rita Dallas, TX

Very prompt. Got my disposal taken care of.

2 years ago

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Jacob Fort Mill, SC

Courtesy, always wanting to be helpful. Thank s

2 years ago

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Mel Dinius Minneapolis, MN

No hassle, prompt service and knowledgeable technicians

2 years ago

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Latania Williams San Francisco, CA

Home warranty of America has great customer service.

2 years ago

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Laura Graybill Bremerton, WA

Great price and fast service when needed.

2 years ago

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Karen Olathe, KS

They have been on top of all my claims quickly!

2 years ago

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Gil Flores Tinley Park, IL

Customer service is great. They are very helpful

2 years ago

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Mitchell Denton, TX

They find service people that come out only to pick up the deductible. Have not been happy with any of the service people they have provided.

2 years ago

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ERVIN CLARK Maumelle, AR

Not enough contractors in our area. Customer Svc is getn better slowly.

2 years ago

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Alicia Armendariz El Paso, TX

Don’t like waiting over 2 months for reimbursement. Don’t like limited vendors choice.

2 years ago

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Barbara Evanston, IL

The Prompt attention to responding to my requests

2 years ago

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Jennifer Burkhart Springfield, IL

They deny every claim. They have you pay $100 any time a technician comes to your home then deny your claim. They customer service is poor.

3 years ago

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Donna M Brown Mesquite, NV

They have zero sense of emergency. They take their own sweet time in everything they do and provide the least possible service. Bad, bad investment.

3 years ago

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charlotte freeman Houma, LA

These people have no idea what they are doing. Had me sit home all day yesterday. They assigned a vendor that doesn't even work with them.

3 years ago

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Alise Ambrosi White House, TN

We should open a class action lawsuit. My air has been out two months. They say there looking for some one to mlm come to my house.

4 years ago

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Derrick Montgomery, TX

This company should be shut down. Horrid service Employees are a joke! No warranty is better than having this company.! Stay away

7 years ago

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REBECCA

So nice to know anything breaks down in your home it will be taken care of.

1 year ago

Home Warranty of America Reviews