Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Keith Perry

I did not appreciate the run around I got over whether or not the warranty was going to pay for my pipes to be replaced. Why send a 2nd contractor out for another opinion and then request a copy of the estimate just to tell me it's not being covered? Such a waste of time. This project got delayed 3 weeks because of this. Absolutely poor customer service. I believe I'm entitled to my $100 service fee back. Especially since the contractor performed no work and the company received no bill.

3 years ago

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Betty El Paso, TX

Customer Service is wonderful, expedient and professional. I appreciate your support and assistance. Keep up the excellent work!

3 years ago

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Zina Tomball, TX

We have had 4 different technicians come out to our house and 2 have replaced the 3 components of our stove. It still doesn’t heat properly, takes forever to get to any temperature. You charged us 2 deductibles and now HW SAYS THEY HABE TO ORDER THE SAME PARTS AGAIN! That was over a month ago and still no parts or response from HW. HW is a joke when it comes to customer service and reliability!

3 years ago

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Verified Customer

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Ray C Ocala, FL

Overall it has been a pretty good experience. Only things that could be better; replacement costs for non repairable items, and lock in an annual price without increases.

3 years ago

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Stuart Brown Johns Island, SC

I am so impressed with the service. It takes a couple days but once it is diagnosed it’s fixed asap! I highly recommend!

3 years ago

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Ricardo

Fast, efficient service. The price is tough to beat, especially if you have a pool that you are also trying to cover under the warranty.

3 years ago

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Gary Hayes Boise, ID

Absolutely horrible home warranty company! They like to claim they’re great but they do not want pay to what they are contractually required to pay. Time and time again they send out the absolute worst contractors and will delay paying them and delay fixing, repairing, or replacing the homeowners problems. Whatever you do as a home owner DO NOT choose Home warranty of America!!

3 years ago

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Verified Customer

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Irving Park Forest, IL

Home Warranty of America is a top notch company. They arrive on time, complete the service and cleans up after they are finished.

3 years ago

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Cheryl Coupe Portland, OR

Terrible customer service, close to unethical practices, defaults to refusing any claim, giving reasons that are exactly counter to what the technician actually put on the form. The company is completely non-transparent. Even when it was bought or merged with another company and I received claim calls from that other company name, HWA employees told me that wasn't part of their company.

3 years ago

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Verified Customer

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Bret Earwood Keller, TX

HWA left us high and dry with a plumbing issue. HWA paid to fix one plumbing issue but refused to accept/fix THE EXACT SAME ISSUE the plumbing contractor found on the adjacent vanity sink. Even when pointing out the verbiage in contract that supported the claim. HWA used to pretty good in response to issues/claims and up until now we felt good renewing our contract each year. No longer. This will very likely be our last contract with HWA.

3 years ago

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Verified Customer

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Michelle Matteson, IL

Please do not do business with Home Warrant of America. I did not know how bad they were until I submitted a claim for my refrigerator. They could not find a vendor to service my refrigerator. They gave me authorization to hire my own vendor with the promise of reimbursing for expenses incurred. I spent nearly $400 and was told they were only going to reimburse me $87. I have spent a considerable amount of time trying to resolve the issue with their customer service to no avail.

3 years ago

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Mikel Puyallup, WA

We bought our home less than a year ago and got the home warranty as soon as we purchased the house. So far we've had to call them out for multiple problems that should have been covered per the contract and they have only approved two things. The most recent one they closed out saying it was fixed before the repair technician even put in a work order. We don't recommend people waste their money one this Home Warranty company or anyone affiliated with them, and we have also informed our friends who are shopping for homes and our Real Estate agency, who no longer recommend them as well

3 years ago

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Lisa Cape Coral, FL

If I could give zero stars, I would. There is and was a leak in my home which was advised by contractor you sent out that was INSIDE home but they had to do leak detection. My claim was denied stating they don't cover outside piping. Leak is INSIDE causing damage! Leak detection was needed to find exact area inside wall to repair. Still waiting to hear back from vendor asking with warranty company. Very disgusted and dissatisfied!

3 years ago

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Crystal Batavia, IL

The companies they send out are sketchy. Most don't even have a website when you search their name online. And they usually have TERRIBLE reviews online. It's like they only get business through HWA. No one in their right mind would hire them outside using HWA. If you're going to pay $100 for the call anyways I'd rather hire a reputable company with good reviews.

3 years ago Edited January 10, 2024

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Brandon Visalia, CA

**Basically if HWA can't fix or replace a simple microwave that should say alot for this company...*** This company sucks. Microwave latching system broke, called HWA to file a claim. They sent out a service tech, tech said it need the Microwave needed to be replaced cause parts are no longer available. HWA denied claim due to it being cosmetic damage. But the broken part is on the inside the door. If they can't fix or repair they cut you a check for a new one. I pay about $900.00 a yr for nothing... I will be dropping HWA. NOT AMAZING

3 years ago

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M B

Absolutely horrible ! Our realtor in Utah recommended this company. I’m guessing she got a kick back. They deny claims with out seeing anything in person. The 1800 number is worse than 90s Microsoft support. We have a few claims on average start to finish is 3-5 weeks that is a complete joke. Other companies we had 36 hours from call to work completion. I don’t know how these clowns stay in business but homeowner beware. This is not a home warranty company it’s a joke deny you company and charge you extra for service related work

3 years ago

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Logan McDougall Portland, OR

Company misfiled our information and sent me down a rabbit hole of wasted time while their internal systems were broken. I called 6 times over a month and they still weren't able to correct our information so I could never file a claim. I asked the useless outsourced help techs in multiple departments for an escalation, and NEVER received a manager callback, despite their assurance that a manager would call within 24 hours. They just took our money and never did anything. Pure scam and lies. I filed a BBB claim.

3 years ago

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Lillian Adams Phelan, CA

This is the worst company I have ever dealt with. I have filled 2 separate claims, and neither job was ever completed. Both vendors said they would no longer deal with them, they got no response and no payment. I was told repeatedly from HWA that they had authorized the repair, then told they closed the claim because of inactivity. I will be contacting the Better Business Bureau

3 years ago

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walter sticker Beaumont, TX

I chose 1 star because there wasn't an option for negative stars. These people treat consumers as if they are less than. Rude and condescending attitude on the phone. Expected me to allow them to send someone out even though they won't cover repair under warranty. I went straight to a mirror to make sure I didn't have Dumba#% scrawled across my forehead. Save your money! Amazing? amazingly bad.

3 years ago

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nadia mahrouq McKinney, TX

They were amazing but since it was sold to Choice appliances warranty company it became the worst company to deal with..Fridge been out for almost 5 months and I can’t get anyone to talk to. Manager on the case never calls back. I call and leave messages and email and no one calls back. Everything changed since it was sold to choice appliances warranty company . The worst company ever to deal with. Can’t wait to get rid of this company

4 years ago

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Architect Los Angeles, CA

In short they are con artist. Do not do business with them. My split unit heat pump system with ceiling fan coil broke. They will not cover. Because they say it doesn't have ducts. However, if you look at the agreement under heating, they cover all components of a heat pump system that heat and cools the house. That is exactly what I have. However they dont care, because they side there is no ducts. This no ducts exception is from another section and not in this component section. The only way is to sue

4 years ago

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Scott Starr Smithville, TX

Its a shame i cant give them less stars. Similar to all of the other comments here this company is a joke and they will do anything to get out of paying for a legitimate claim. Even if you have a 100% legitimate claim they will give you the run around for days or WEEKS while your AC is out or your water line is broken. Both of which happened to me, both of which I had to pay out of pocket in the end. RUN do not walk away from anything pertaining to this useless service.

4 years ago

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Collin Torres San Diego, CA

This company is an absolute scam. They are extremely rude, refuse to return calls, and will do everything they can to keep from covering problems which clearly should be covered under their policy. And then, when it comes time to renew your agreement, they will auto renew you! Even after you have opted to cancel multiple times. Stay far away from this company

4 years ago

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Klem12 Suwanee, GA

Total scam, take your money and never delivers. Never able to get a technician assigned, you have to end up calling your own technician and hope you don't get the run around. My air went out, I called of course they didn't have anybody to fix it. I hired my own technician and ended up just paying out of pocket because I had been through this song and dance with them before. Not worth the headache. They need to be shut down.

4 years ago

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Evan Reibsome Shreveport, LA

This is a horrible company to work with. They were included in a package when we purchases our house. The coverage has expired, and we have received relentless phone calls and text messages begging us to act now and renew the service. I have asked numerous people at the company to remove me from all contact lists. Then I get more calls. You will spend hours on hold, navigating automated menu options to no avail. Do yourself a favor. Avoid this company like the plague.

4 years ago

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Richard Fraser Phoenix, AZ

They are very slow to reply to your clam a/c went out on Thursday night and won't have a technician to the house tell Tuesday called the technician and he said that he wasn't a in market guy so seen I called them three rime the just assigned it to a company so it would shut me up but this is the worst home warranty of America company. I would never recommend this company to anyone.

4 years ago

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Chris Gill Boerne, TX

I bought a 1-year warranty with HWA and have been ghosted by both HWA and the technicians that they contract with. They are quick to reply to you when you ask why your technician did not show up during the appointment window, but they will not update you when the technician reschedules. My technician has rescheduled without notifying me a few times already and HWA tells me that they have the "best availability." I am glad my home has had no other issues because HWA does not care for urgency.

4 years ago

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Jennifer Horst Kalispell, MT

Worst company ever. If you call in for assistance they cut you off and they did it again regarding my refrigerator. I called the first time on the 19th of May and no one came or showed up. Called again still nothing. I bought a new refrigerator on the 18th of June. I called again on what they were going to do and got hung up on this again. They left a message and wanted me to call back and the call number doesn’t work. As I said worst company to use.\

4 years ago

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Larry Sorrels Lindale, TX

I have been trying to get a part ordered to fix my washing machine. They have been reviewing the claim for weeks and have yet to authorize the claim. I have called numerous times, waited on hold, had customer service tell me its under review. Then I get transferred to the Resolutions dept. They tell me they need to check on claim. I'm put on hold and after several minutes they either hang up or send me back to the customer service queue to start over again. This has now occurred 5 times over the course of 10 days. I only give 1 star because there is no zero option.

4 years ago

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Morgan McGowan Fayetteville, AR

Absolutely atrocious customer service. They hang up on you themselves, or put you on hold and after 20 minutes of being on hold their system hangs up on you. Service companies hate working with them, so HWA often makes you front the money to the service people and file for reimbursement from HWA which is a hassle and takes weeks to be reimbursed. Horrible company, would not recommend to ANYONE.

4 years ago

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Travis Wilson Memphis, TN

I have been with HWA for 7 years and every service claim takes forever to get completed. There seems to be a lack of contract workers to get the job done. My hot water has been out in my home for almost week due to an issue with the shower head and they are not able to find any available contractors to take care of the work. I feel as if this is why I pay you every month on time to have contractors to take care of an issue with they happen. I should not have to continue to wait for a repair when something happens. This is bad business to me. I will be switching companies very soon.

4 years ago

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Sylvia Jonathan Ione, CA

This company is anything BUT the right choice. I chose HWA based on my Realtor’s recommendation and I could not be more wrong. Made a claim on April 18 and as of May 3 no repair technician has shown up. Following up on the claim simply got me to a call center person who only had WAIT to say (in a snippy way). Dispatch Center (to whom the customer cannot talk( is making calls to find a plumber. Really? April 18 to May 3 and I am not entitle to ask WHEN?

4 years ago

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Michael Lee Greenville, TX

What is there to say that has not been stated in other 1 star reviews, - once I stop pulling my hair out. I have never seen such an inefficient company, lack of customer service, phone hang-ups, and transfers that get disconnected. A better grasp of the English language would help. Even knowing my contract was up for renewal, it didn't change getting 2 questions answered. I could write in detail my specific situation, yet it is very redundant of most reviews written here.

4 years ago

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Divelle Stacy Lake Havasu City, AZ

This company is a SCAM, they should be investigated and shut down. They use any reason to decline your claim. Trying to get through to their customer service is a Joke. Be prepared to be disconnected and hung up on several times. I have been working on getting an issue resolved over a month. Maybe one day someone in the government will investigate these scam artists and shut them down.

4 years ago

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Jess Ulo Seattle, WA

Terrible service. It takes 30 minutes to talk with someone at times and then they have to transfer you to another department. No department has a direct line or the ability to email you the stipulations of a contract they want you to accept verbally. It’s been over a month and I have not had anyone come to repair my refrigerator. Their whole operation is shady.

4 years ago

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S Searcy Brenham, TX

I had another warranty company many years and never had the terrible experience of this company. They made me pay $75 up front. Then they sent NO ONE. I started calling them and they told me no one wanted to come. They claimed they would keep trying but they didn't. I finally called and told them I wanted my money back. They said it would take 10 DAYS. However, the ridiculous rep did not request the refund from accounting. Nearly a month later I still have a plumbing problem. This company has got to be the worst!!!

4 years ago

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Troy Underwood San Diego, CA

I would give zero stars but that's not an option. I have been trying to cancel the auto renew, no luck. I've called many times, been transferred and transferred and transferred again and again, still no luck. I've tried the chat window, no luck. I have had Home Warranty of America on a prior home and every item I tried to get covered under warranty was not covered.

5 years ago

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Tim Arnold Chicago, IL

They will try their best to scam you out of paying in full for any claim you make. Our a/c went out and they said it was going to be WEEKS until one of their service techs could make it. They recommended we hire a local one out of their network and that they would reimburse for the cost. Weeks later, after asking for a bunch of information over and over again, they said they WOULD ONLY PAY HALF THE BILL because we didn't use their tech (which was upon their direction). Screw this company!

5 years ago

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Krista Wallace Fairfax, VA

Our centra air was not working properly so we called HWA. They sent a contractor who told us it needed to be maintenanced and then he would come back to service if necessary. Two hours later the entire system stopped working. It took 5 days for HWA to send a second contractor. Now we have been waiting on approval for a week. The company refuses to allow you to speak to a supervisor. They continually tell us the claim is high priority. First the timeframe was 24 hours, then 3 business days, but still nothing. Do not purchase this warranty.

5 years ago

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Patricia Galvan Henrico, VA

I have been waiting 6 weeks as of today for my refrigerator to be fixed and they keep giving me the run around. I called 05/08 to put the clam in. then 2 weeks ago I called the contractor and he said he submitted the claim , I called HWA and they called him at the time I was on the phone with them and he called me and said they just approved the claim . I am still waiting I'm on week 6 without a refrigerator. I called again today and they said the part may come in June 28th!!

5 years ago

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Violeta saric Rijeka, 08

Actually my rating is 0000000000 ( these are not enough 0’s). We have coverage for 4 homes as of tomorrow they will be cancelled. This company is a fraud! We live in Arizona and our air conditioning went out. Currently the temperatures are anywhere between 110-115. We have Ben waiting for an approval for 4 weeks. We have called every day to check on the status of the approval. Every time we have ben disconnected, or given the run around. We are in the process of reporting them to the BBB and obtaining a lawyer claiming fraud.

5 years ago

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Thomas Guzman Prosper, TX

This company looks for ways not to cover repairs or make them cost prohibitive to have them fix. 2d issue I filed a claim for—first was not covered, 2d would have them tear up brickwork (at my cost), fix an outdoor faucet then walk away—they don’t cover gaining access or repairing surrounding damage they cause. This results in multiple contractors involved with the lion’s share of costs coming from homeowner’s pocket. Coverage came with home purchase—DO NOT BUY outright!

5 years ago

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John McCain Destin, FL

The absolutely worst home warranty company. For over a month we’ve received outright lies and run around from these people. Our AC is beyond repair and needs to be replaced and and we have agreed with a pro-rated rate to replace the unit, and still we are waiting for them to reach out to a local AC company. For whatever reason this company simply does not honor it’s obligations. If you are looking for a home warranty company do not choose this one.

6 years ago

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Elliott Fowler Munster, IN

Placed a call for my A/C condensate pump on 8/7/20. Got the "Covid" speel and was told leave a message and we will call you back..............Not So Much. Never got a call back. Checked the pump myself and R/R with new on from Menards. Still no call back from HWA. 8/11/20 I called HWA and asked to speak to a manager............well it is now 8/18/20................no manager. Been with HWA since 2008 but jumping ship before it totally sinks. Butch Park Forest, IL

6 years ago

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Tracy , PA

HORRIBLE!!!!! If you want the run around take out a HWA plan. They want to deny paying for anything that is expensive -you have a simple job no problem but if the company that comes out says it needs to be replaced sit down and hold on as it is a roller coaster ride of excuses. They always have the excuse that the company that came out did not file the paperwork so then I have to have another person out etc... The next best excuse they have....that's not covered. Our son is having the exact same issues with his plan and claims.

6 years ago

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Paula Smith Saint Charles, MO

Called on July 13 to ask about a dryer repair or new dryer. They stated they need to send someone but need to contact an "out of network" provider. Interesting since there are many repair companies in the area. It is now one week later and I have not received a call from anyone. I have called twice and emailed once. How long should it take to get a repair person to look at a dryer. If I went on my own I would have it repaired or a new dryer in just few days. I am so sorry I did not read these reviews before paying for this warranty service. Terrible!!

6 years ago

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Sam Austin, TX

NO STARS!!! This is by far the worst company I have ever encountered. Their customer service is absolutely horrid. 2/3 of the time their representatives will pick up, after waiting on hold for 15 minutes, and simply not respond and then hang up without saying a word. If you do get a response on your claim they have horrible contractors they send you because (as I found out from a contractor I had to hire outside of them, that use to work with them) they are an awful company to work with on that side as well. Also their rate does not stay the same as they advertise, it increases every year.

6 years ago

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Tasha Sparta, IL

Listen to the reviews! I gave up on them actually doing their job after 3 months had past and they said they couldn't find an electrician. I shouldn't have to be on hold for an hour EVERY TIME I call and then have the rep say you have to find your own contractor and pay out of pocket, then we will decide how much we will reimburse. WHAT?! I have owned 7 homes, the seller always pays for the home warranty so I don't get to choose the company. I have had HWA, 2-10, and American home warranty. 2-10 is the best!! Don't use anyone else. How HWA is still in business is beyond me.

6 years ago

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LINDA MCDONNELL Fort Worth, TX

I have a warranty with HWA on a refrigerator and stand alone freezer that have not been working for over a week. I understand that customer service workers are unable to be in the office, but I am unable to sign in to my account even though I know my password. I can’t get an email response, or any type of communication from them. THIS IS RIDICULOUS.

6 years ago

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German Cardozo Houston, TX

I had my past bad experiences with this company about sending unqualified companies that all they care is to make additional work for profits. And today I’m dealing wit the worst I have a leak in my house for over three weeks and they have not been able to send a qualified plumber. Here I’m with a house full of kids and not running water trying to keep my family safe

6 years ago

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