Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Joanne

They answer their phones quickly. They did get me care recently, quickly.

2 years ago

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James Murfreesboro, TN

The claims process was fast, but we are disappointed in the replacement unit.

2 years ago

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Swathi Iyanar Ballwin, MO

Liked how they were quick and helpful!!!

2 years ago

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Akely78

Great Service provided by the company and technicians.

2 years ago

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Daniel Czuba Batavia, IL

Quick straight forward and fixed the issue right away

2 years ago

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Mohamed ElRahimy Clarksburg, MD

Technician was professional and very knowledgeable

2 years ago

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Anthony Parham Arlington, TX

The plumber you sent request a scope to help find the leak in my house and never got a response so his whole trip out to my house was a waste of time

2 years ago

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Shanice

Zero stars .I disliked the methods of communication and the prices of my services I. Addition to my quarterly service fee

2 years ago

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Michael Nampa, ID

Everything was handled well and with ease for us.

2 years ago

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Darren Lockport, IL

Claim handled quickly and efficiently, tech was very polite

2 years ago

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Charles

Failed to fix my garage door opener! Said it was noise but not broken. Had to replace out of Pickett because of grinding noise!

2 years ago

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Rosemarie Steffers Killeen, TX

Took too long to get service. Do not like that they use too many independent contractors instead of companies.

2 years ago

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Gary Yellin

The contractors that they have, most of them not all, most of them are very poor. If you look up the individual contractors, they get very poor ratings. So that's my main complaint.

2 years ago Edited September 7, 2023

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Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

2 years ago Edited September 7, 2023

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Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

2 years ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

2 years ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

2 years ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

2 years ago

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Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

2 years ago

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Verified Customer

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Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

2 years ago

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Vivian St Louis, MO

Customer service is good. They start look

2 years ago

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Michele Cumming, GA

Fast response on getting the repair completed.

2 years ago

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Jerry

They've always helped me, answered my questions.

2 years ago

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Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

2 years ago

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Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

2 years ago

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Ronald Aurora, CO

Backs up what they say including reasonable length of time

2 years ago

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Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

2 years ago Edited January 10, 2024

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Kevin

The service technician were very thorough.

2 years ago

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Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

2 years ago

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Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

2 years ago

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RLT Hutto, TX

Quick action on claims and the reminders help

2 years ago

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James Wasilla, AK

It was fast repair, only took a couple days.

2 years ago

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Brian Jimenez

Very prompted and friendly. Nice experience

3 years ago

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F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

3 years ago

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menahem beniflah San Antonio, TX

Good company veery good service and peace of mind

3 years ago

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Thomas Porter Greensboro, NC

Quick responses...professional tradesmen

3 years ago Edited December 6, 2023

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Claudia Posen, IL

Home Warranty has come through each time.

3 years ago

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Marsha Markham, IL

They're always there when I call, so I always get assisted.

3 years ago

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Michael Hercules, CA

They're consistently good. They're reliable.

3 years ago

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Deirdra Upper Marlboro, MD

I would not recommend. I had to pay two claims for the same problem and it's still not completed. I am very dissatisfied.

3 years ago

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Lisa

The service has been prompt and so easy!!

3 years ago Edited February 6, 2026

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Willie Westchester, IL

I submitted the claim online and they sent a technician out.

3 years ago

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Elijah Denton, TX

I've never had issues with getting scheduled.

3 years ago

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Jerry Broken Arrow, OK

They always did a good job and got to it quick.

3 years ago

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Donna Beaumont, CA

They were very helpful and professional.

3 years ago

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Brenda District Heights, MD

It's good. The only problem that I have is that when you're on hold, you're on hold for a while.

3 years ago

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Farid Clearwater, FL

They're very responsive and respond in the first call.

3 years ago

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Christine Lewis

Do not let all the stars fool you. Go to Yelp for the real life reviews. Unpaid on-bot reviews. This company decided to not fix my oven because the repair cost too much and offered me a $600 gift card from Lowes AFTER charging me $125 for the tech to come out. Believe me ..... they are a scam!! GO TO YELP FIRST!!!

1 year ago

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Maria Chua Paguio Sherman Oaks, CA

Would give zero if I can. WORST COMPANY. My water heater broke 3 weeks ago, agreed to pay $535 for my copay. 3 weeks after of no status updates, I asked for the status of my claim and they said I have to pay $1200 in order for my water to be replaced now.

2 years ago

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Kent Brozovich Sanford, NC

1 is TOO HIGH. After having service nearly 3 years, HWA now wants to deny basically every claim we file. Worse yet, the customer service reps are worse than useless and the "supervisors "are hostile, non responsive, and just plain rude. Run from this sinking ship.

2 years ago

Home Warranty of America Reviews