Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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John H Brown Jr. Jackson, MS

If I could give zero on the customer service and lack to deliver on the warranty. They find a way not to pay. They suck! If I could stand in front of the CEO and tell him they suck I would.

2 years ago

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Verified Customer

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Timothy Chesapeake, VA

It's been difficult for home warranty America to find service providers to fill my claim. its been 3 months and I still haven't gotten my claim complete.

2 years ago

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Gail Berthoud, CO

I’ve had appliance’s repaired or replaced new, everyone I’ve talked to are helpful

2 years ago

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Patsy Searcy, AR

I have had to call around 3 times and they are always prompt getting my problems solved.

2 years ago

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Sharol Young Renton, WA

They find the company and send you the information. You call them and set up the appointment

2 years ago

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Verified Customer

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Daphne Laurie Boston, MA

I had a bad experience with a contractor that came out to look at my heating system. It occurred to me that reputable companies will not not contract with HW companies. I've wasted my money on this insurance.

2 years ago

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Verified Customer

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Jennifer Dye Lee's Summit, MO

The wait time for service providers us very long. There is no way to contact some of the service providers, even when calling HWA.

2 years ago

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Verified Customer

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Suketu Gandhi Orange, CA

Completely dissatisfied. A $75 service fee for $30 labor is a great business idea! Never recommend this company to anyone. I would suggest saving your money and time by not involving HWA.

2 years ago

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Ralph G Alexandria, VA

I'm extremely disappointment with HWA's decision to deny my Claim #: 7740480 due to poorly justified reason. This company is completely useless in terms of insurance. I'm going to meet HWA's lawyers at the court.

2 years ago

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CC Bellingham, WA

We have had a home warranty with Home Warranty of America for a year and have tried to file two claims. Both were denied. We are not impressed and would highly recommend AVOIDING this company. NOT WORTH THE COST!

2 years ago

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Verified Customer

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Rebecca Hernandez Phoenix, AZ

The companies you contract out to never get my full information. I always have to call them myself to set up an appointment.

2 years ago

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Verified Customer

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Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

2 years ago

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Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

2 years ago

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RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

3 years ago

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Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

3 years ago Edited August 25, 2022

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

3 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

4 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

5 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

5 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

6 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

6 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

7 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

7 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

7 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

7 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

8 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

8 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

8 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

8 years ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

3 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

4 years ago

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Verified Customer

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Brent Hibbard

They denied a valid claim. Both technicians agreed the inducer was faulty.

8 months ago

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Verified Customer

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Larry

Limitations, exclusions, restrictions. Basically no coverage. False sense of security!

1 year ago Edited September 11, 2025

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Verified Customer

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Lorena

I had to pay $300 to get furnace fixed negate a home Warranty didn't cover

1 year ago

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Verified Customer

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Fernando

not a good service and the repairs were cheese

1 year ago

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Verified Customer

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Victoria LoRusso

Still waiting for dishwasher part to come in

1 year ago

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Verified Customer

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Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

1 year ago

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Verified Customer

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Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

1 year ago

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Verified Customer

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Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

1 year ago

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Verified Customer

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Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

1 year ago

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Verified Customer

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Tena Romano

The issue was resolved but it wasn't a simple process.

2 years ago

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Verified Customer

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

2 years ago

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Verified Customer

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

2 years ago

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Verified Customer

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

2 years ago

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Verified Customer

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

2 years ago

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Verified Customer

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

2 years ago

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Verified Customer

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Chris

The worst thing is not being able to talk to the right people.

2 years ago

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Verified Customer

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

2 years ago

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Verified Customer

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

2 years ago Edited September 13, 2023

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Verified Customer

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

2 years ago

Home Warranty of America Reviews