Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Brian Jones Houston, TX

OMG The absolute WORST!!! Zero customer service, to be honest with you I have no idea how these guys are still thriving. I’ve been waiting for the “Parts department” to order my parts for going on a month!!! You have none Speaking English customer service reps who don’t left from right. This is beyond me. HWA is by far the worst, if you looking for a good HW people this is not it!!

6 years ago

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Carlston Houston, TX

Total trash. Left after 8 years. Once they did their job. But now every job is botched, they pretend you are a expert when they give the wrong part, wrong measurements then want hundreds to restock and do it right. Garbage customer service, arrogant barely english speaking Indian self superior types sit the land scale. The techs they use are barely trained chimps who can't handle simple jobs. Company is dead and gone. What is left is a dead shell being picked clean as a scam front. Switched to choice.

6 years ago

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A Webb Haslet, TX

I can’t believe this company is still in business. I have had 2 claims in since 11/5/19 and they keep saying “it’s with purchasing so they can find the parts.” Well I have found parts all over the internet, they just don’t want to pay. I have called at least 15 times and every time I have been on the phone for over an hour. They say they can only communicate with purchasing through email. Direct Energy owns them so maybe I will call their corporate office, but I am quite sure they could care less.

6 years ago

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Lawrence Kepecs Houston, TX

Had Home Warranty of America for 9 yrs. Always honored the contract until this year when they were bought by Direct Energy. Now simple swimming pool fixes such as a pool sweep motor, filter, and housing are no longer honored, even though they are in the contract. I submitted a claim for said items on July 25, 2019. They sent a technician, and denied his diagnosis. Then I insisted on a second opinion, which had the same diagnosis, and they still denied it. After 2 months, I had to purchase the components myself and install them myself. They are still trying to bill my credit card!

6 years ago

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Tiger Wu Arcadia, CA

Not a honest company. I filed a claim regarding my home oven with HWA home warranty back on 6-10-2019. My repair was assigned to AAR Inc. Almost 3 month from my original claim, my oven is still not being fixed. This weeks and last week I have called, emailed HWA home warranty and every time they said will have authorization team and manager team to call me back on how and when would they get my oven fixed, but the call has never ever happened.

7 years ago

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Susan Logan, UT

We've had nothing but headaches in dealing with this company. They say they'll cover something, but then offer you the cheapest replacement possible or find a way to get out of it. Any parts they do replace they do it at "their rate" and make you pay the difference. Totally disappointed with their dishonesty. Do yourself a favor and find a different company.

7 years ago

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Joanna Wheaton, IL

I wish I could give them zero stars. This company is the biggest scam. They work with vendors that scam people, then they avoid you. I have made several calls, emails and even a BBB complaint and still no call or resolution. Do not give this company your money. They say they cover to replace the wax ring on the toilet them send a plumber asking for $250.00 to lift the toilet in order to replace the ring. SCAM!!!!!!

7 years ago

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Eileen Jacksonville, TX

The worst customer service service imaginable. Vendors/service Techs won;t work with them because they don't reimburse payment as they said. So you can't get anything done and there is not a complaint department inside their structure. out of 4 claims: light switch problem; A/C problem; rekey; and heater vent- they paid a whopping $35!!! While we paid $75 show up fee 4 times to not get the work!! Avoid like the plague!!!

7 years ago

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Chinaman Albuquerque, NM

-0 Stars This company is a scam, and I cant believe they're allowed to do "business" or scam people still. The policy covers absoultuy nothing! Not 1 person is located in USA! Read over the policies & be aware of what your policy covers & whats not! No work ethics in America these days& shame on the people we rely on& trust that are suppose to protect the consumer & allowing companies like this to stay in business.

7 years ago

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Gretchen Cincinnati, OH

This company is a scam. I have had multiple claims handled poorly by them. It takes months to get even the simplest repair approved and completed. I currently have an AC claim that I placed 6 weeks ago and the AC is not yet repaired. Every time I call for an update, I get the runaround and excuses, and sometimes outright lies. I really feel that they hope I will just forget about it and then they won’t have to pay anything. What a scam, and don’t waste your time or money on this one!

7 years ago

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Lisa Winokur Springtown, TX

No enough contractors which makes it a long wait to get things fixed for your home. If you choose to use a local contractor - HWA has to approve - to expedite fixing the problem getting reimbursement from HWA is almost impossible. The worst customer care I’ve ever encountered. The last two claims I made turned into two complaints and settled through the BBB. I still had to pay, out of my pocket, $1800.00 for an AC replacement HWA authorized through a local contractor because they couldn’t provide their own contractor. Don’t waste your money on this company.

7 years ago

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Susan New Orleans, LA

This is by far the worst company with which I have ever dealt! I have already waited 3.5 weeks to have my AC fixed. I live in Louisiana and am still waiting. The technician came out right away- after hours- and determined the problem, but since the, I have gotten a complete run around. I am told that it is another department’s problem, and all I can do is wait.!it is 99 degrees out, and I call everyday, and have yet to get this resolve. Don’t use this company!

7 years ago

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Robert Plano, TX

I;ll join the many 1 star review here because can't leave 0 stars. Save yourself a headache and get another warranty company. You will pay for most claims out of pocket with various exclusions or modifications that they claim are needed. Forget about emergency services and expect a week or longer times. Their contractors appear to be the bottom of the barrel.

7 years ago

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Lindsey W. Atlanta, GA

We went two weeks without air conditioning in GA before they sent someone out to even look at our home. Refused to cover any services because they said our inspector didn't adequately test the system, even though we had a full write up of the system on our home inspection. Refused to let me talk to another customer service rep or a manager. Horrible company and horrible service.

7 years ago

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Dave M Georgetown, TX

Well, add me to the list of unhappy 'customers'. My very first big claim for AC repair and/or replacement and they're denying because I didn't change the filters often enough- they were clogged. True or not-they tell me there is no appeal process, and they will NOT share the technician's writeup with me. You're all right about the customer service with this company-I tried their chat process, what a joke. I sure did waste $550 on this contract. I'm actually still on chat as we speak and the 'agent' is quite short and not at all helpful.

7 years ago

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Cesar Highland, CA

WORST HOME WARRANTY I'VE EVER HAD, I chose the option to buy and install the water heather on my own, they told me it was ok, that they will send me a check for the water heather and labor we agree that it was going to be 2 different checks, one for each thing, they only send me a check for the water heather after 3 months, I keep calling them about the labor check, send labor invoice twice and they say now that they will not pay for the labor, they tried to charge me extra for parts I did not need them in the begining, thats why I decided to do it myself on my side.

7 years ago

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Diane M Jacksonville, AR

I filed a claim for a broken stove on 11-20-2018 and the technician arrived 48 hrs later and I paid my $100 fee to have them fix it. Now it is more than 3 months later and the claims department is still saying the exact same script they did the first time I called for a follow up on repair time. I am going to have to have the stove fixed by someone else now and they refuse to give me my $100 back. Needless to say, I do not recommend this company. Just look at the 1,400+ complaints with the BBB if you want proof of how horrible they are.

7 years ago

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JoNan Foster Anna, TX

Horrible service or rather non-service, complete waste of money. Never pays on claims and finds any excuse not to pay. A total rip-off, we have had three claims and none have paid, final straw was water heater going out two days before Christmas, HWA gave us name of two plumbers, one was out of town, the other couldn't make it out for a week. Called HWA back, they said no one else is in your area. We are in Dallas area. They told us find someone on our own and then they would decide if they would remimburse us, of course they refuse to. Scam artists!!

8 years ago

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B Belton, TX

We knew they were a problem early on when they questioned the pool technician about replacing a pump because they had already replaced one...our system has 3 pumps. Then when we needed our noisy ceiling fan replaced they refused to replace it because it was still operable...chirps like seagulls in a feeding frenzy. They don't replace for noise (which was clearly reported on the call that is was only noisy) only inoperable, but still sent out a technician and we were charged for that.

8 years ago

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Alston D Feaster

We were given a year free and thought it best to keep it. However, when the A/C goes out on a hot day, we had to wait for "their" person to come...a few days later. For each issue (2 or 3), we had to wait days on their company. Instead, why not get the service first then turn it in under warranty. It's a horrible concept and business model. We can't wait days for the HVAC to be fixed, or an appliance to go out. So we wasted $700 for a service that can't be used, unless they say when and with whom. After this year is up, no more HWA.

8 years ago

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Andrew

It took over a month to get my refrigerator fixed. I had to take off work 5 different times. When I explained my experience to HWA and let them know I would likely not renew my contract unless they could do something for me, I was only offered a simple apology. No attempt to retain my business, no offer for a discounted renewal, or no trade fees for a certain time period. Just "sorry about that". This tells me they truly do not care about their customer's satisfaction.

9 years ago

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Lucy Portillo Rancho Cucamonga, California

I am looking to switch to a better company that actually covers repairs

4 months ago

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Jill

Only 2 stars because it takes 30 days to be reimbursed for a broken appliance.

6 months ago

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Gary Hunt

Poor service. Incomplete repair response. Do no cover the issue reported on a claim submission.

6 months ago

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Cheryl Johnson

Do not like it because nothing I needed fixed was ever covered. Paid money for nothing

6 months ago

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Nilda

I am very disappointed. There seems to be a loophole always so as not to cover the repair.

6 months ago

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Todd

My furnace broken over 10 times in the last 18 months and HWA will not replace it.

6 months ago

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Langston Jones

Prices have gone up but customer service has not

7 months ago

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Troy Womack

Had the wrong number for my phone! Didn’t fix my issue! Refused to refund my money!

7 months ago

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John Shoff

Haven’t taken the time to look for another company.

7 months ago

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Donald Day

Had home warranty for a long time. They deny too many claims.

7 months ago

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Amber Tadd

It’s the company that we were signed up with when we purchased our home.

8 months ago

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Raymond

The fact that they offer an online claim process when i log in with my details into their website has made it easy for me to submit claim for a repair or change of any appliance i like. This is one of the reason i like making use of this company.

2 years ago

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Trevor McIntosh Patchogue, NY

Home Warranty was good for me. It saved me in paying for home repairs in a pinch. However, the increase in cost after a term did not work for me despite the helpfulness of their service

2 years ago

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John Noonya

A little expensive but well worth the money. I've tried multiple home warranty companies. They are by far the most reliable and responsive to customer demands.

2 years ago Edited September 9, 2024

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James Moss Knoxville, IA

I got the warranty when I bought the house and it came in handy because the refrigerator was broken, and they couldn't find the model number so I got a new frig. They didn't get upset with it being a new account and replaced it with a new one. They served me well.

4 years ago

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Ladonna Hendricks

My experience hasn’t been a good one I feel like the tech is over charging and I need a new tech to be sent out

9 months ago

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Joe and Victoria Gross

Resolution was a disappointment. Microwave was not repaired, had to purchase and install it myself.

9 months ago

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Ferdinand

Call representative was courteous and knowledgeable.

10 months ago

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Jeff Plymell

Have had a policy with you for last couple Of houses.

10 months ago

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Cheryl Matthews

Coverage on home appliances and household

10 months ago

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Shirley Hiner

I work with them because I pay for their services

10 months ago

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Udhaya

I like prompt customer service response.

10 months ago

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Ala Ud Din Abida Bibi

Efficiency . Ease of using the on line filing of claim

11 months ago

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Nichelle Cicero, Illinois

Home Warranty of America provide me peace of mind.

3 months ago

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Steven Grow

Ver competent people in your office. They know the budinrss

1 year ago

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Medina Nogueras

The gentleman came out and fixed the issue

1 year ago

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Kristy Childs

Very professional and a great experience

1 year ago

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Ernest and Terri Darnall

I would rather have the money myself than have to go to Lowe’s

1 year ago

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Belinda Lucia Lagos

They are very good company!! Im very happy 😊

1 year ago

Home Warranty of America Reviews