Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Mistie Johnson Cookeville, TN

They try to get you help as fast as possible

2 years ago

check_circle

Verified Customer

star star star star star

Dylan Jennings

They approve claims and have good service.

2 years ago

check_circle

Verified Customer

star star star star star

Ken Knister Phoenix, AZ

I can trust to get things fixed. Good customer service.

2 years ago

check_circle

Verified Customer

star star star star star

Tina Matthews Chicago, IL

Perfect service for my plumbing needs. THANKS

2 years ago

check_circle

Verified Customer

star star star star star_border

Jesse Brazoria, TX

Tech came found problem and ordered parts waiting on him to come back tomorrow.

2 years ago

check_circle

Verified Customer

star star star star star

William Bills Chicago, IL

Wonderful to work with. Quick response and reaction

2 years ago Edited November 15, 2023

check_circle

Verified Customer

star star star star star_border

Barbara

I've had issues that they have taken care of and I've had no problems with it.

2 years ago

check_circle

Verified Customer

star star star star star_border

Joanne

They answer their phones quickly. They did get me care recently, quickly.

2 years ago

check_circle

Verified Customer

star star star star star_border

James Murfreesboro, TN

The claims process was fast, but we are disappointed in the replacement unit.

2 years ago

check_circle

Verified Customer

star star star star star

Swathi Iyanar Ballwin, MO

Liked how they were quick and helpful!!!

2 years ago

check_circle

Verified Customer

star star star star star

Akely78

Great Service provided by the company and technicians.

2 years ago

check_circle

Verified Customer

star star star star star

Daniel Czuba Batavia, IL

Quick straight forward and fixed the issue right away

2 years ago

check_circle

Verified Customer

star star star star star

Mohamed ElRahimy Clarksburg, MD

Technician was professional and very knowledgeable

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Parham Arlington, TX

The plumber you sent request a scope to help find the leak in my house and never got a response so his whole trip out to my house was a waste of time

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shanice

Zero stars .I disliked the methods of communication and the prices of my services I. Addition to my quarterly service fee

2 years ago

check_circle

Verified Customer

star star star star star

Michael Nampa, ID

Everything was handled well and with ease for us.

2 years ago

check_circle

Verified Customer

star star star star star

Darren Lockport, IL

Claim handled quickly and efficiently, tech was very polite

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles

Failed to fix my garage door opener! Said it was noise but not broken. Had to replace out of Pickett because of grinding noise!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rosemarie Steffers Killeen, TX

Took too long to get service. Do not like that they use too many independent contractors instead of companies.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Yellin

The contractors that they have, most of them not all, most of them are very poor. If you look up the individual contractors, they get very poor ratings. So that's my main complaint.

2 years ago Edited September 7, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

2 years ago Edited September 7, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

2 years ago

check_circle

Verified Customer

star star star star star

Scott Case Flower Mound, TX

All very good ty good service and good response

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

3 years ago

check_circle

Verified Customer

star star star star star

David Columbus, OH

Takes away the worry of bad things happening at bad times.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

3 years ago

check_circle

Verified Customer

star star star star star

Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

3 years ago

check_circle

Verified Customer

star star star star star

Vivian St Louis, MO

Customer service is good. They start look

3 years ago

check_circle

Verified Customer

star star star star star

Michele Cumming, GA

Fast response on getting the repair completed.

3 years ago

check_circle

Verified Customer

star star star star star

Jerry

They've always helped me, answered my questions.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

3 years ago

check_circle

Verified Customer

star star star star star

Ronald Aurora, CO

Backs up what they say including reasonable length of time

3 years ago

check_circle

Verified Customer

star star star star star

Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Kevin

The service technician were very thorough.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

3 years ago

check_circle

Verified Customer

star star star star star

Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

3 years ago

check_circle

Verified Customer

star star star star star

RLT Hutto, TX

Quick action on claims and the reminders help

3 years ago

check_circle

Verified Customer

star star star star star

James Wasilla, AK

It was fast repair, only took a couple days.

3 years ago

check_circle

Verified Customer

star star star star star

Brian Jimenez

Very prompted and friendly. Nice experience

3 years ago

check_circle

Verified Customer

star star star star star_border

F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

3 years ago

check_circle

Verified Customer

star star star star star

menahem beniflah San Antonio, TX

Good company veery good service and peace of mind

3 years ago

check_circle

Verified Customer

star star star star star

Thomas Porter Greensboro, NC

Quick responses...professional tradesmen

3 years ago Edited December 6, 2023

check_circle

Verified Customer

star star star star star

Claudia Posen, IL

Home Warranty has come through each time.

3 years ago

check_circle

Verified Customer

star star star star star

Marsha Markham, IL

They're always there when I call, so I always get assisted.

3 years ago

check_circle

Verified Customer

star star star star star

Michael Hercules, CA

They're consistently good. They're reliable.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deirdra Upper Marlboro, MD

I would not recommend. I had to pay two claims for the same problem and it's still not completed. I am very dissatisfied.

3 years ago

check_circle

Verified Customer

star star star star star

Lisa

The service has been prompt and so easy!!

3 years ago Edited February 6, 2026

check_circle

Verified Customer

star star star star star_border

Willie Westchester, IL

I submitted the claim online and they sent a technician out.

3 years ago

check_circle

Verified Customer

star star star star star

Elijah Denton, TX

I've never had issues with getting scheduled.

3 years ago

Home Warranty of America Reviews