Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Matthew New Orleans, LA

Customer Service was very professional and caring. They filed my claim expeditiously and were very helpful.

2 years ago

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Le Phan Miami, FL

Horrible company! File a claim on pool pump, it been almost 3 months and nothing been done. Took 2 months for claim to be assign, and 3 weeks later to tell me it’s been reassigned again and I have to wait.f do not use this company

2 years ago

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Heidi

They did a great job. The technician was on time and was very helpful in getting the problem resolved.

2 years ago

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Monica

Pretty quick to get a claim settled. They should cover smaller household items like garbage disposals. Overall, a good company.

2 years ago

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Rachel Security Maricopa, AZ

Responsive representatives, friendly service, attentiveness to my service needs, and competent service providers.

2 years ago

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David Dallas, TX

They had an inadequate number of vendors for a rural area. And when they say to get your own vendor. The requirements for that vendor are obsessive with pictures and documentation and a bunch of crap. I’ve used it twice once I had since I moved to the thhis house, and it’s terrible every time it’s the same thing.

2 years ago

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David Houston, TX

I didn't like that the technician service appointment was scheduled for 6 days later. This was an air conditioning issue with daily temperatures over 100 degrees. I cancelled the service request and fixed it myself.

2 years ago

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Rayshann Cotton

I’ve had a claim a hint about my air conditioning unit since July 1st. It’s august 22nd and I still have NO AIR!! I have 3 kids in my home and I’m having to rent hotel rooms on hot days. I DO NOT RECOMMEND!!!!

2 years ago

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Kim Catalanotto

They would let your family melt rather than take a few hours to review your claim. Thousands of dollars spent being displaced from my house and zero good reason for it to take so long to get approved. Totally awful customer care.

2 years ago Edited August 23, 2023

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Shelley Goebel Boerne, TX

I had 2 air conditioner claims and both were scheduled 5 days out. We had to service it ourselves on the 2nd time due to high temperatures. We paid for service ourselves and HWA will not consider paying us back. That’s so disappointing. I think some sort of allowance should be made. I will not renew my warranty or recommend them to any one.

2 years ago

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Marisa du-Long Austin, TX

I’ve been happy with the vendors that have been sent to my house! It’s very helpful to have as a new homeowner.

2 years ago

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judy kennedy Glendale, AZ

HWA has always come through for us we have no complaints and we have had plenty of things that had to be fixed.

2 years ago Edited January 10, 2024

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Granville Anderson Baton Rouge, LA

They will do everything they can to delay or not pay out certain warranty claims. The quality of their customer service is horrible. No matter how many times you try to explain a situation to them they simply repeat the same thing over and over. I would not recommend this company to anyone.

2 years ago

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Jason McKeown Austin, TX

It’s July 7th still no AC put the claim in on June 24th. Just excuse after excuse thinking no contractors want to work for this company. Good luck I will be canceling after this claim is done third claim in a row on two homes rather just pay and find my own contractor.

2 years ago

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em Hanford, CA

These people don’t cover anything. It’s like paying for house insurance and when it’s time to rebuild after a disaster, they tell you they only cover the cost of the nails. Their case managers are rude and just want to talk over you. Believe the negative reviews. They are not even deserving on 1 star. You will waste money with this company.

3 years ago

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Ken Salah Orland Park, IL

What a terrible company please for your own sanity stay away . Even the service guys that come out tell you they are difficult to deal with .For 80 % of the the items they cover they have a loop hole to not cover it . If I could give them minus stars I would. Stay away you will regret it

3 years ago

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Verified Customer

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Rebecca Price Slidell, LA

Refused to cover AC replacement even though I have appealed it with the opinions of 2 outside licensed Professional Electrical Engineers. And when I tried to contact my case manager, she hung up on me. I did not curse or yell, just wanted more information as to why and what I could do. That is unprofessional and completely INEXCUSABLE!

3 years ago

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Verified Customer

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Catherine League City, TX

The service has been handled with quick response and competent service personnel. I highly recommend their service

3 years ago

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Rebeka Melber Washington, DC

Atrocious customer service. I’ve used them a few times and the quality of companies they work with is terrible. I’ve been yelled at, my tenants have been yelled at, i’ve been stood up on appointments and had the times changed day of for weeks at a time. I’m cancelling service and recommend against using them.

3 years ago

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Verified Customer

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Cheryl Watson Crown Point, IN

Ice maker still doesn’t work properly. The tech did make the ice maker produce ice but all together it still doesn’t work as it should.

3 years ago

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Verified Customer

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Julian Houston, TX

Excellent client service. Quick response. And they provide companies with highly technical knowledge.

3 years ago

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Verified Customer

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Simon Elk River, MN

They closed my case when my heating system was not performing. Technician came week in week out but didn't manage to identify the problem. Paying $100 every time they show up without solving the issue hence crossing my case and making me unable to file new case.Poor customer services.

3 years ago

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Verified Customer

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Kay New Orleans, LA

I had three appointments set for someone to come check the ceiling drywall that needs replacement and no one ever showed up . Not impressed with the service. I am having someone I know handle the job. The seller bought the Home Warranty

3 years ago

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Verified Customer

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Rana Rauf

I switched to HWA from AHS and never looked back. Their service is so good and the price is far less than others.

3 years ago

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Verified Customer

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Trace Gaskin Hampton, VA

They charge $100 for someone to come and tell you that your appliance is broken. Then they fix the problem or they don’t. I had issues with my refrigerator. They couldn’t fix. I wound up purchasing a refrigerator on my own from Lowe’s. It cost $1,597. This company did nothing. They are a waste of time and money.

3 years ago

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Verified Customer

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Mary Elburn, IL

Company sent a provider out to my house for something they did not intend on covering and charged $25 higher than my contracted rate. Contractor quoted double to fix problem. I said no but was then out the $100.

3 years ago

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Alice Floros St Louis, MO

Do not give HWA your money. Do not allow your realtor include an HWA warranty in your home purchase. It's a scam. The company doesn't cover ANYTHING, the contractors are useless, each house call is $100, and HWA takes DAYS to find contractors.

3 years ago

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Emily Montiel Haymarket, VA

I would give zero stars if I could. Their customer service continues to get worse and worse. We are 6 weeks out from when I placed a claim and still no resolution, and I continuously receive messages from them saying "the claim has been resolved" and we couldn't be further from it.

3 years ago

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Scott Horton Dallas, TX

I would give zero stars if I could. The biggest joke of a company I’ve ever dealt with. From top to bottom, the support up to management, liars and frauds. They will string out your claim for weeks or months, and still find a way to weasel out of it. I’d rather run head first into a wall than deal with these idiots ever again. Never use!

3 years ago

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Jennifer Hankins Ashburn, VA

I would give zero stars if I could. DO NOT WASTE YOUR MONEY. They work extra hard to not pay for anything. We were without hot water for three weeks and when we finally got it fixed (by finding our own technician) they would not pay. They don't care about their customers. Cancelling now.

3 years ago

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expert on nothing Chicago, IL

Home warranty of America is a scam. I have a heating and AC claim past 30 days. They continue to ask for more information and say that documents are incomplete. Had my own technician come out after paying theirs and submitted that report also. Along with home inspection report

3 years ago

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Susan Springfield, MO

This company stinks in every way possible. Took forever to get my money back following my cancellation. They lied and told me they were going to give the money back to the seller. They don't even know where the seller lived. They kept my $100 service fee despite the fact that nothing was done! Go with American Home shield. This company sucks🤮

4 years ago

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Bill Burch Fort Worth, TX

1 star is too many. They are corrupt and incompetent. Continually make excuses and fail to follow up. They have NEVER had a manager contact me as they stated they would, after three months of failing to fix HVAC units. Unfortunately my next step is to file suit. Do NOT do business with these crooks.

4 years ago

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Mrs. Smith Severn, MD

The absolute worst. My air went up in May. We did everything we were supposed to and today June 14th still no ac and I've been on hold for 45 minutes. Save your money we are in the process of purchasing our unit if we wait for them it will be winter. Thank God we didn't pay for the plan the seller did.

4 years ago

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Gram Ludlow Fort Lauderdale, FL

HWA has a system in place that makes it almost impossible to escalate problems... they never actually call you (the customer) with updates, approvals can take weeks, and although friendly, their customer service agents have no power to do anything, and there is no way to escalate.

4 years ago

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Jonathan Bentonville, AR

Do NOT by any means buy the sewer line protection. It is a bait and switch of a scam. Good luck getting in touch with a decision maker either via phone or email. Their website states that you will be covered for a sewer line replacement, when in fact, they only cover spot repairs. $8000 out of pocket, I've learned the hard way to not trust them.

5 years ago

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Will McKenna Austin, TX

Would give zero stars if possible. This company does not operate in an ethical way. Sought refund after horrible customer service from HWA as well as contractor and was billed for 6 months of service when I only received 1 month.

5 years ago

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CHRISTOPHER T GINGERY Ankeny, IA

Agree with previous, they don't deserve one star! Horrible customer service. They put you on hold constantly to wear you down. Filed claim in early December for a GE Monogram cooktop. Had to settle for a GE Profile non-induction cooktop on Feb. 3rd. Still haven't received a cooktop!

6 years ago

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Jeb Lorton Anderson, IN

Negative 50 Stars!! Words can't describe the offensive practices of this company! Going on 8 weeks to get my refrigerator fixed/replaced and I am nowhere closer. I have cancelled my warranty and ended up purchasing a new one since I was getting nowhere.

6 years ago

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Lilly Alden Kansas City, MO

This is the worst company to work with! I would give then negative stars if I could. Their customer service reps do not know the answers, they are rude and when you ask for a supervisor they do not exist! They refuse to transfer you! Stay away from the company at all cost!

6 years ago

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Mr. Kingsley Orland Park, IL

It has been over 3 months since a file a claim for my microwave oven. They keep giving excuses, no supervisor to report to, no cooperate office to report to. They are a scam. They are not equip to do business in the United States. They need to be investigated.

6 years ago

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Mary Tucker Virginia Beach, VA

Anyone purchasing a Home Warranty SAVE YOUR MONEY - particularly from these scam artists. $500 for the warranty and $100 a repair - so far I'm out $700 and ultimately had to pay for my own a/c replacement becaues they refused to honor the warranty - this was only after 1 month of home purchase. Scam Scam Triple Scam

6 years ago

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KDet Glenpool, OK

I called with a plumbing issue-toilet backing up in my home. The earliest a vendor can come out is in 1 week! There are a million people in Tulsa and there is one plumber. I feel like these people just steal your money and do not provide a service. I will never, ever buy a policy when purchasing a new home.

6 years ago

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Jane C. Nixon, TX

Sorry I had to give you even 1 star. Worst Company ever. Filed my first claim with my water heater and went 6 weeks without hot water before finally got ahold of corporate and they took care of it. Now dealing with overheating hot tub and its been 5 weeks and still no service provider! Customer service is the worst!! Buyer Beware :(

6 years ago

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Jones Lee's Summit, MO

9/11/19 They finally returned my call after escalated via my realtor to a district manager, who by the way I was told was shocked as to how long we went without a refrigerator (now 37 days) today. I was offered a buyout and I accepted. Was half the price of my refrigerator but at least I finally got closure. Pretty sad. :o(

6 years ago

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Jeremy Viroqua, WI

10 months of dealing with closed out claims by the company without even servicing them. Also very poor service to get heating and AC claim taken care off. They try to charge additionally for modifications that make no sense at all. It is very sad to see how bad tis company actually is.

6 years ago

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larry taylor Austin, TX

Freezer not working. Service company to asses problem in 4 days. No go. Next company was actually an IT company???? Next company only had 2 employees and was no sure when they could come. At last, a good service company that could come right away. Did not call and did not show up? HWA APPEARS TO BE A SCAM TO ME????????? BUYER Beware.

6 years ago

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Linda Bergenstein

These guys and their air and heat contractor ,"Forest" are scamming people. He comes and tells you the problem is one thing, then tells the warranty another that won't be covered, then Jack's up the repair cost to thousands. Takes the unit so you can't prove they were lying.

6 years ago

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Alma Kansas City, MO

HWA is the worst company ever!! Don’t waste your money!! Had an issue with my water heater not working. After many calls they would not replace. Too many details!! Makes me mad ReMax that sold me my house would select this company knowing they have bad reputation!!! Save your money!!

7 years ago

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JChiles Springfield, IL

Worst customer service I have encountered in a long time. I've been getting lied to and run around for 4 days just to get a compressor replaced on my A/C meanwhile I'm trying to sleep in an 85 degree house. For what I've paid them over the past 2 years I could have had it done in a day.

7 years ago

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