Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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G New York, NY

Easily navigated website that makes filling a claim a snap when u need it most.

3 years ago Edited January 23, 2023

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Verified Customer

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Momof3

There was nothing I liked about their service.

1 year ago

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Janet

Kept putting bandaids on problems instead of replacing.

1 year ago

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Verified Customer

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Doug Abbott

I won't be renewing my policy. Very wishy washy company

1 year ago

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Verified Customer

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Michelle Curry Atlanta, GA

I've been treated horribly! 2.5 months without a HVAC

2 years ago

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Verified Customer

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Archana Anant Lake Zurich, IL

Very disappointed! Customer service is poor

2 years ago

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Verified Customer

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Anonymous Glendora, CA

It's very difficult for them to understand what's going on.

2 years ago

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Verified Customer

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David Vila Mooresville, NC

Extremely hard, and sometimes impossible, to get coverage when something large breaks.

2 years ago

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Verified Customer

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Robert Glenn Jr Louisville, KY

Response to your request for service assistance.

2 years ago

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Verified Customer

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No name Richmond, TX

Didn’t feel supported by this company with the issues with their vendors.

2 years ago

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ana queiroz St. Cloud, FL

Terrible when something broken they denie your clain and asid you are the one reposable for not taken care

4 years ago

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D.P Hummelstown, PA

Poor quality customer service. They are quick to collect the $100 deductible. However they deny claims.

7 years ago

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Verified Customer

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Kristy Murphy North Hollywood, CA

There are a lot of things they should cover but don’t and it takes a long time to get service after you call them

2 years ago

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Juanita Morrison Columbus, OH

Inquired for warranty pricing and package. Informative reps, but I chose a different company.

4 years ago

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Jeffery

It took someone 3 days to get here and we had no heat !

2 years ago

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J Nesbit Newport News, VA

Disappointed with customer service/vendor

2 years ago

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Zakiya Hoots Pittsburgh, PA

They will make you pay a service fee over and over again because parts weren’t delivered!!!!!

2 years ago

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Carlton Warren, MI

I have extensive damage because techs were never found. Still waiting for a tech.

2 years ago

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Vince Argyle, TX

I had a bad experience using this company as my home warranty in regards to fixing my A/C.

2 years ago Edited June 27, 2023

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Verified Customer

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Antonio Yorkville, IL

Cost of service was increased to $100 whih is a lot.

2 years ago

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Verified Customer

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Dennis Southlake, TX

Poor service and warranty. Had to threaten to cancel service to get a response

2 years ago

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Ward Family New Orleans, LA

Wish I could give lower than 1 star. Doesn’t resolve anything and rude customer service!

3 years ago

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Jerry Keaton Bel Air, MD

Didn’t reimburse for a covered item because of a petty technicality!!

2 years ago

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Verified Customer

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Kevin Oakland, CA

Been waiting almost 4 months for my oven to be repaired!!

2 years ago

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Coye Flores

I pay every month and they cover nothing

1 year ago

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D G Palos Heights, IL

Just wait til they hang up in your face!

4 years ago

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Peter Zhou Baton Rouge, LA

Useless. They cancel your claim without any notice.

4 years ago

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Verified Customer

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Elizabeth

I've had a frustrating experience with my home warranty. They offer low payouts for appliance replacements and are quick to deny claims. Communication is difficult, and the technicians seem poorly trained. While I had a successful AC repair recently, previous claims were dismissed without proper explanation. Overall, it's been a battle to get the coverage I expected.

1 year ago Edited January 24, 2025

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David

They try hard, but they're not succeeding. Had three different instances where I've needed warranty, garage door opener, fireplace and microwave and they've paid one, denied another one and I'm still pending on the third one.

2 years ago Edited January 10, 2024

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Collin

We were out of town. Came home to discover that the air conditioner had gone out while we were out. The temperature in the house was in the upper 80s. I started calling Home Warranty of America right off the bat. They solicited somebody to repair it. Never got any response while the temperatures in the area were well over 100 degrees. I eventually just had to give up on Home Warranty of America. I tried to get pre-approval from them to have somebody else do the repair. I thought that process was underway. I had to repair done at a cost of about $1300. I then went back to Home Warranty of America and they said that I had not obtained approval to have somebody else do the work there, but they would not pay for it.

2 years ago Edited January 10, 2024

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Verified Customer

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Brent Hill

My swimming pool pump was wasn't working. They took a while to get a technician out, but fixed it. A good option. Fair prices.

2 years ago Edited January 10, 2024

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Verified Customer

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HCouncil Wilson

They're efficient, they're prompt. They try to ensure you're getting assistance to support your needs.

2 years ago Edited January 10, 2024

Home Warranty of America Reviews