Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Jane C. Nixon, TX

Sorry I had to give you even 1 star. Worst Company ever. Filed my first claim with my water heater and went 6 weeks without hot water before finally got ahold of corporate and they took care of it. Now dealing with overheating hot tub and its been 5 weeks and still no service provider! Customer service is the worst!! Buyer Beware :(

6 years ago

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Jones Lee's Summit, MO

9/11/19 They finally returned my call after escalated via my realtor to a district manager, who by the way I was told was shocked as to how long we went without a refrigerator (now 37 days) today. I was offered a buyout and I accepted. Was half the price of my refrigerator but at least I finally got closure. Pretty sad. :o(

6 years ago

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Jeremy Viroqua, WI

10 months of dealing with closed out claims by the company without even servicing them. Also very poor service to get heating and AC claim taken care off. They try to charge additionally for modifications that make no sense at all. It is very sad to see how bad tis company actually is.

6 years ago

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larry taylor Austin, TX

Freezer not working. Service company to asses problem in 4 days. No go. Next company was actually an IT company???? Next company only had 2 employees and was no sure when they could come. At last, a good service company that could come right away. Did not call and did not show up? HWA APPEARS TO BE A SCAM TO ME????????? BUYER Beware.

7 years ago

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Linda Bergenstein

These guys and their air and heat contractor ,"Forest" are scamming people. He comes and tells you the problem is one thing, then tells the warranty another that won't be covered, then Jack's up the repair cost to thousands. Takes the unit so you can't prove they were lying.

7 years ago

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Alma Kansas City, MO

HWA is the worst company ever!! Don’t waste your money!! Had an issue with my water heater not working. After many calls they would not replace. Too many details!! Makes me mad ReMax that sold me my house would select this company knowing they have bad reputation!!! Save your money!!

7 years ago

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JChiles Springfield, IL

Worst customer service I have encountered in a long time. I've been getting lied to and run around for 4 days just to get a compressor replaced on my A/C meanwhile I'm trying to sleep in an 85 degree house. For what I've paid them over the past 2 years I could have had it done in a day.

7 years ago

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Jenette Williams Roseville, CA

Too bad I found out about them after I had an emergency that they took about a week to get a service person to look into. The word "emergency" did not register with them. I ended up getting someone else to handle my problem. I agree there should be a class action against them.

8 years ago

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Tina Lin Kissimmee, FL

Like everyone else, horrible customer service, they will do anything to make sure your issue is not covered under warranty, you cannot understand the person on the other line and the ones you do they are very rude and unprofessional.

8 years ago

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Tammy Holt, MO

Worst company to do business with. Took our many for over six months but once our ac unit broke they said they couldn’t prove it was working when we signed our contract. We ended up canceling with them. Never again and I would never recommend them to anyone

8 years ago

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Paul Wunderlick Frisco, TX

They want $100 service call every time you have a problem. If the problem is not fixed properly, they want another $100. I cancelled after 15 years over $100 because they wanted another $100 for a third visit to repair a dryer for the same problem.. They didn't even seem to care after 15 years. I moved on to a better company.

9 years ago

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William

You don't keep your word ..you don't help customer

4 months ago

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Judith Harms Sr

We will no longer be using, phone calls never returned

4 months ago

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Laura Halderman

I thought that they were a reputable company

5 months ago

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Debbie Kennedy

Affordable rate given to me. Technicians don’t deliver on time

6 months ago

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Noureddine Lalami San Jose, CA

They offer you a great deal on home warranty with a seemingly great protection, but when comes time to make a claim, they always find a way to not pay or at least not pay for expensive repairs. I wasn't impressed.

4 years ago

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A 1 Mesquite, TX

This warranty company was selected by my realtor without my knowledge prior to closing on my home purchase. The ability of their customer service department to comprehend customer issues is horrible. I spoke to so many people who were illiterate and issued erroneous work orders. Getting ahold of a supervisor or manager was like pulling teeth. I had to cancel this warranty within a couple of months of actually having coverage. I wouldn't recommend this company at all.

4 years ago

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James and Jeanne Lawton

It took 3 weeks for our built in microwave to be fixed.

1 year ago

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Virginia

Expecting refund on a service. Still no response.

1 year ago

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Michael Werner

Dealing with the contractors and approvals is beyond frustrating as I sit in a house with no ac when it is almost 90.

1 year ago

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Trazel Mack

Very unprofessional case manager. I will not renew with this warranty company at the end of my warranty period.

1 year ago

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Janice Watts

Everything was okay with customer service

2 years ago

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Theresa

I'm paying but I have to find some to the job . Very much I dislike

2 years ago

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Jeweliette

Prompt response. Excellent service by contracted company.

2 years ago

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Julie

Absolutely terrible I’ve been waiting over 2 1/2 weeks for a technician to be assigned to fix my air conditioner.

2 years ago

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Andrew Pekala

took too long for the tech to fix our air conditioner

2 years ago

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Cliff Wallbeyond

The savings are not as expected. There are always changes to code but the cost of the changes are not realistic

2 years ago

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Deborah

I'm having issues right now with using my warranty. They are courteous on the phone.

2 years ago

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Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

2 years ago

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Joseph LaRocco Chicago, IL

Long lead times for service! I have used my own service people because the lead time was to long.

2 years ago

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Carol Kansas City, MO

Everyone they have sent has been very professional

2 years ago

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Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

2 years ago

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Vince T. Temecula, CA

Have to wait over a week get a technician to come to fix air conditioning/heater. It’s still not fixed.

2 years ago

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Tim Harrington

Easy to work with …friendly associates..

2 years ago

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Kathy Hughey

The last 2 companies you have sent out, I was not satisfied with their service.

2 years ago Edited January 1, 2026

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David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

2 years ago

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Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

2 years ago

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Kevin Las Vegas, NV

I do not like how long it took for a service tech to show up to resolve my problem.

2 years ago

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Doha Chicago, IL

Arranging and scheduling specialized service contractors.

2 years ago

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Randy

The air conditioner quit working and they fixed it.

3 years ago

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Diane Twin Falls, ID

No I would not recommend your company to anyone. It took over 5 weeks to send a plumber out to fix a garbage disposal.

3 years ago

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Bertilla Dallas, TX

Prompt response to claims and effeciency of technician!

3 years ago Edited January 10, 2024

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Christina Dallas, TX

It was very easy to submit a claim. Portal easy to navigate

3 years ago

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Ernest Harker Heights, TX

The people who show up to do the work are professionals

3 years ago

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T Q

The tech was great, but it seems like Home Warranty of America isn't at getting people out to the site. I live outside a large city and it seems like everybody in the large city gets home warranty coverage, but people that live 90 miles away are getting shoddy service. It took 3 weeks for them to send out a tech, which kind of was annoying when you have a leaky water situation.

3 years ago Edited January 10, 2024

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Terri

I could never get through to talk to anybody and run around around in circles.

3 years ago

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Kerry Frisco, TX

They're mostly interested in not paying claims than supporting their customer.

3 years ago

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Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

1 year ago

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Wayne

We were without AC for two full weeks. In South Texas. 100 F. Disaster. Assigned a case manager. Could never get ahold of her. You people need to check your contractors that you assign these claims too. Horrible!

2 years ago

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Charles

We used our warranty once, our oven stopped working. A part was replaced and now it’s fine.

2 years ago

Home Warranty of America Reviews