Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Andrew Pekala

took too long for the tech to fix our air conditioner

1 year ago

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Cliff Wallbeyond

The savings are not as expected. There are always changes to code but the cost of the changes are not realistic

1 year ago

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Deborah

I'm having issues right now with using my warranty. They are courteous on the phone.

1 year ago

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Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

1 year ago

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Joseph LaRocco Chicago, IL

Long lead times for service! I have used my own service people because the lead time was to long.

1 year ago

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Carol Kansas City, MO

Everyone they have sent has been very professional

1 year ago

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Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

1 year ago

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Vince T. Temecula, CA

Have to wait over a week get a technician to come to fix air conditioning/heater. It’s still not fixed.

2 years ago

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Tim Harrington

Easy to work with …friendly associates..

2 years ago

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David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

2 years ago

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Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

2 years ago

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Kevin Las Vegas, NV

I do not like how long it took for a service tech to show up to resolve my problem.

2 years ago

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Doha Chicago, IL

Arranging and scheduling specialized service contractors.

2 years ago

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Randy

The air conditioner quit working and they fixed it.

2 years ago

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Diane Twin Falls, ID

No I would not recommend your company to anyone. It took over 5 weeks to send a plumber out to fix a garbage disposal.

2 years ago

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Bertilla Dallas, TX

Prompt response to claims and effeciency of technician!

2 years ago Edited January 10, 2024

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Christina Dallas, TX

It was very easy to submit a claim. Portal easy to navigate

2 years ago

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Ernest Harker Heights, TX

The people who show up to do the work are professionals

2 years ago

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T Q

The tech was great, but it seems like Home Warranty of America isn't at getting people out to the site. I live outside a large city and it seems like everybody in the large city gets home warranty coverage, but people that live 90 miles away are getting shoddy service. It took 3 weeks for them to send out a tech, which kind of was annoying when you have a leaky water situation.

2 years ago Edited January 10, 2024

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Terri

I could never get through to talk to anybody and run around around in circles.

2 years ago

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Kerry Frisco, TX

They're mostly interested in not paying claims than supporting their customer.

2 years ago

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Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

1 year ago

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Wayne

We were without AC for two full weeks. In South Texas. 100 F. Disaster. Assigned a case manager. Could never get ahold of her. You people need to check your contractors that you assign these claims too. Horrible!

1 year ago

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Charles

We used our warranty once, our oven stopped working. A part was replaced and now it’s fine.

1 year ago

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Beverly Depoe Bay, OR

Easy to reach and exceptionally quick to get a technician and have the problem resolved!!

1 year ago

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Kenneth

I wasn’t expecting to have to pay almost $2,000 to get my a/c unit replaced. This was under warranty and I still have to pay to get it replaced. I’m very reluctant to refer you to anybody that I know

2 years ago

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Dale NE

THEY Did not do anything to get my garage door repaired. I ended up buying new and installing it myself . Nothing that $200, & 4 hours of my time couldn't fix. So they owe me $500.

2 years ago

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Elsa New Braunfels, TX

They addressed the problem and someone was out on a Sunday to check it and add coolant.

2 years ago

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Martin

The customer service is fabulous, they deliver on their word and they pay out when promised

2 years ago Edited January 10, 2024

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L “T.T. LOLO” Nashville, TN

Never been disappointed yet. Customer service is timely and professional. Always very nice.

2 years ago

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Demetrius Davis

I liked the service the tech. man gave, he had a cancellation and squeeze me right in the same day.

2 years ago

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Netra Shaw Greenville, TX

Quick online reporting of a claim. Notifications on finding a service provider and scheduling a service call.

2 years ago Edited August 24, 2023

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Adrienne Carr

I have to speak to multiple people in order to get a job done. My hot water was not working so I called, I reported the issue. It took about 48 hours for a company to pick up the service. The company did not come out, I called the company. I left a text message for the company. They did not respond so I called Home Warranty of America back and they reassigned the issue to another company. That new company did come out about a day and a half to two days later. Meanwhile, I'm without hot water for more than 7 days, more than 14 days actually. So right now I'm waiting for that company to come and make the repair. I'm in the process right now, waiting. I still don't have hot water.

2 years ago Edited January 10, 2024

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Vince Biello

This company is nearly impossible to get in touch with and will not return your calls. They left my house in shambles with live wires hanging out of the walls and attic insulation all over the ground.

2 years ago

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Madge P Delray Beach, FL

Showed up on time knowledgeable experienced took care of my concerns Would recommend

2 years ago

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Eric Lebanon, MO

The contractor came later in the evening but was awesome and did a fantastic job. Well worth the wait.

2 years ago

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Rex Taheri Baltimore, MD

If I could give them sub zero, I would have. I had an AC unit that went bad, and those idiots called it a preexisting condition. HWA is nothing but a group of charlatans. Never again. Stay away from them

2 years ago

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John H Brown Jr. Jackson, MS

If I could give zero on the customer service and lack to deliver on the warranty. They find a way not to pay. They suck! If I could stand in front of the CEO and tell him they suck I would.

2 years ago

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Timothy Chesapeake, VA

It's been difficult for home warranty America to find service providers to fill my claim. its been 3 months and I still haven't gotten my claim complete.

2 years ago

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Gail Berthoud, CO

I’ve had appliance’s repaired or replaced new, everyone I’ve talked to are helpful

2 years ago

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Patsy Searcy, AR

I have had to call around 3 times and they are always prompt getting my problems solved.

2 years ago

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Sharol Young Renton, WA

They find the company and send you the information. You call them and set up the appointment

2 years ago

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Daphne Laurie Boston, MA

I had a bad experience with a contractor that came out to look at my heating system. It occurred to me that reputable companies will not not contract with HW companies. I've wasted my money on this insurance.

2 years ago

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Jennifer Dye Lee's Summit, MO

The wait time for service providers us very long. There is no way to contact some of the service providers, even when calling HWA.

2 years ago

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Suketu Gandhi Orange, CA

Completely dissatisfied. A $75 service fee for $30 labor is a great business idea! Never recommend this company to anyone. I would suggest saving your money and time by not involving HWA.

2 years ago

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Ralph G Alexandria, VA

I'm extremely disappointment with HWA's decision to deny my Claim #: 7740480 due to poorly justified reason. This company is completely useless in terms of insurance. I'm going to meet HWA's lawyers at the court.

2 years ago

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CC Bellingham, WA

We have had a home warranty with Home Warranty of America for a year and have tried to file two claims. Both were denied. We are not impressed and would highly recommend AVOIDING this company. NOT WORTH THE COST!

2 years ago

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Rebecca Hernandez Phoenix, AZ

The companies you contract out to never get my full information. I always have to call them myself to set up an appointment.

2 years ago

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Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

2 years ago

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Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

2 years ago

Home Warranty of America Reviews