Home Warranty of America: Read 2,199 User Reviews From Real Homeowners

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

3 years ago

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

3 years ago

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

3 years ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

6 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

6 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

6 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

7 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

8 years ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

2 years ago

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Robert

I had a great experience with the support team; they were responsive and handled my details promptly. I didn't have recent phone interactions, so I can't comment on that. I also had an electrical issue, and they arranged for a contractor quickly who resolved the problem efficiently. Overall, a smooth process!

1 year ago Edited September 24, 2024

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Al Harbor

Horrible experience. Will never, ever be a customer of this company.

1 year ago

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Maria Kleiman

Lies, deceipt Not worth a home warranty. Customer service would get a negative

1 year ago

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Thunder Midget Fishing

They suck and will not reimburse and make excuses for everything.

1 year ago

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Carol

Didn’t cover my ac.happy to take $75/month for years though.

1 year ago

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Carmen Quezada Phoenix, AZ

Very disapinted No response Delays when following up on claim

2 years ago

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Marie Csanady Sterling, VA

I had issues with customer service reps. I was lied to and no one cared.

2 years ago

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Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

2 years ago

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

2 years ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

2 years ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

2 years ago

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

2 years ago

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

2 years ago

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Sherlyn

They failed to adhere to their contract.

2 years ago

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

2 years ago

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

2 years ago

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Hazim

Nice and easy to make a claim online or on the phone

1 year ago

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Diana Lowe-Hester

Scheduling and service both greatvand prompt.

1 year ago

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

2 years ago

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Hassan

Quick response and good service every time

2 years ago

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Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

2 years ago

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Rowland

Pretty quick response. Work is done by professionals.

2 years ago

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Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

2 years ago

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James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

2 years ago

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Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

2 years ago

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Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

2 years ago

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Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

2 years ago

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Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

2 years ago

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Ahmed Awad Alexandria, ALX

Great company and excellent support.. strongly recommended

2 years ago

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Beca M Sacramento, CA

Horrible company. Horrible customer service. Not helpful. Stay away from this home warranty company. It’s will be a waste of your money!!

2 years ago

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Gopala

Prompt in assigning technicians for claims

2 years ago

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Dan Levy San Diego, CA

Total trash, I would have been better not calling them & buying a new fridge than wasting $75 for them to not fix my fridge

2 years ago

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William Laurain Hobbs, NM

Terrible company, horribly incompetent contractors, terrible customer service. Save yourself the money and go elsewhere.

2 years ago

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Ricardo Bolivar Brownsville, TX

Great value for the money and excellent customer service.

2 years ago

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Sangho Lee Concord, CA

Our 3 electrical outlets were fixed in a timely manner.

2 years ago Edited January 10, 2024

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Verified Customer

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Portia New Orleans, LA

Customer service was the main reason that I gave the above rating

2 years ago

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James Round Lake, IL

Fast and reliable repairs, quality repairs

2 years ago

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Kathryn Kruger Wheaton, IL

Very fast and excellent technician. Thank you.

2 years ago

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Patricia Arlington, TX

I like the fast service I received to resolve the matter

2 years ago

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Daniel Richardson, TX

The claim was handled by a competent service technician.

2 years ago

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Joyce Lobbins Dallas, TX

Every time I turn a claim in it is not covered. Just a waste of money as far as I'm concerned to have Home Warranty of America.

2 years ago

Home Warranty of America Reviews