Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

7 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

8 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

8 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

8 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

8 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

8 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

9 years ago

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William

After 6 weeks, my issue is still not resolved.

6 months ago

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Mr

It was part of when we bought our new home.

6 months ago

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MUNGU AKONKWA BUYOYA

Worst worst company in my life never seen

7 months ago Edited October 10, 2025

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Erik

Cost escalation is outpacing the benefits of the policy

8 months ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

3 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

4 years ago

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Leon

Horrible still waiting on this gift after my dryer was deemed unrepairable

10 months ago

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Diana Ashford Oklahoma City, Oklahoma

Terrible customer service! Still waiting on payment 2 weeks from promise! Absolutely terrible

4 weeks ago

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Larry

Limitations, exclusions, restrictions. Basically no coverage. False sense of security!

1 year ago Edited September 11, 2025

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Lorena

I had to pay $300 to get furnace fixed negate a home Warranty didn't cover

1 year ago

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Fernando

not a good service and the repairs were cheese

1 year ago

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Victoria LoRusso

Still waiting for dishwasher part to come in

1 year ago

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Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

1 year ago

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Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

1 year ago

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Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

2 years ago

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Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

2 years ago

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Tena Romano

The issue was resolved but it wasn't a simple process.

2 years ago

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

2 years ago

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

2 years ago

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

2 years ago

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

2 years ago

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

2 years ago

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Chris

The worst thing is not being able to talk to the right people.

2 years ago

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

2 years ago

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

2 years ago Edited September 13, 2023

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Verified Customer

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

2 years ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

2 years ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

2 years ago Edited June 21, 2023

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

3 years ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

3 years ago

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Jianying Man

it's not worth it since below 50% cases were approved. Also It should send some discounts for repair if not approved.

1 year ago

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Charlie

Excellent service and customer service. Definitely would recommend

1 year ago

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Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

2 years ago

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Terri

I was able to request a claim easily online and the response was very timely.

2 years ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

2 years ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

2 years ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

2 years ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

2 years ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

2 years ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

2 years ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

2 years ago Edited January 10, 2024

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

2 years ago

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Verified Customer

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

3 years ago

Home Warranty of America Reviews