Home Warranty of America: Read 2,458 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Tina Lin Kissimmee, FL

Like everyone else, horrible customer service, they will do anything to make sure your issue is not covered under warranty, you cannot understand the person on the other line and the ones you do they are very rude and unprofessional.

8 years ago

star star_border star_border star_border star_border

Tammy Holt, MO

Worst company to do business with. Took our many for over six months but once our ac unit broke they said they couldn’t prove it was working when we signed our contract. We ended up canceling with them. Never again and I would never recommend them to anyone

8 years ago

star star_border star_border star_border star_border

Paul Wunderlick Frisco, TX

They want $100 service call every time you have a problem. If the problem is not fixed properly, they want another $100. I cancelled after 15 years over $100 because they wanted another $100 for a third visit to repair a dryer for the same problem.. They didn't even seem to care after 15 years. I moved on to a better company.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

June Natziger Eberly and Gary Eberly Tacoma, Washington

Not worth the money, it was a gift would not recommend

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Moueylinh Portola, California

False advertisement. You denied my work for AC replacement

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Deborah

I have no issues with HWA but HTS is not good

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Collin Bowman

I’m a real estate pro who was interested in trying a new warranty company

6 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Denise Stewart and Barbara Pelmon

Did not like it took 48 hrs to complete.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James and Kelly Summerlin

I submitted a claim and haven’t had any response to come make the repair.

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael

I emailed Jessica with my issues . Help!

8 months ago

star star star star_border star_border

Noureddine Lalami San Jose, CA

They offer you a great deal on home warranty with a seemingly great protection, but when comes time to make a claim, they always find a way to not pay or at least not pay for expensive repairs. I wasn't impressed.

4 years ago

star star_border star_border star_border star_border

A 1 Mesquite, TX

This warranty company was selected by my realtor without my knowledge prior to closing on my home purchase. The ability of their customer service department to comprehend customer issues is horrible. I spoke to so many people who were illiterate and issued erroneous work orders. Getting ahold of a supervisor or manager was like pulling teeth. I had to cancel this warranty within a couple of months of actually having coverage. I wouldn't recommend this company at all.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Amber Tadd

It’s the company that we were signed up with when we purchased our home.

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Crawford

HORRIBLE. You do NOT follow up on existing claims and I had to make multiple calls

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry

Monthly charge is expensive along with the service charge by the repair company.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Kathleen

Their representative Ryan was very virfisl and helpful

11 months ago

check_circle

Verified Customer

star star star star star_border

Carol Smith

Reviews said one of better companies in TN

5 months ago

check_circle

Verified Customer

star star star star star_border

James and Jeanne Lawton

It took 3 weeks for our built in microwave to be fixed.

1 year ago

check_circle

Verified Customer

star star star star star_border

Virginia

Expecting refund on a service. Still no response.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Werner

Dealing with the contractors and approvals is beyond frustrating as I sit in a house with no ac when it is almost 90.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Trazel Mack

Very unprofessional case manager. I will not renew with this warranty company at the end of my warranty period.

2 years ago

check_circle

Verified Customer

star star star star star_border

Janice Watts

Everything was okay with customer service

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Theresa

I'm paying but I have to find some to the job . Very much I dislike

2 years ago

check_circle

Verified Customer

star star star star star_border

Jeweliette

Prompt response. Excellent service by contracted company.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Julie

Absolutely terrible I’ve been waiting over 2 1/2 weeks for a technician to be assigned to fix my air conditioner.

2 years ago

check_circle

Verified Customer

star star star star star_border

Andrew Pekala

took too long for the tech to fix our air conditioner

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cliff Wallbeyond

The savings are not as expected. There are always changes to code but the cost of the changes are not realistic

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Deborah

I'm having issues right now with using my warranty. They are courteous on the phone.

2 years ago

check_circle

Verified Customer

star star star star star_border

Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joseph LaRocco Chicago, IL

Long lead times for service! I have used my own service people because the lead time was to long.

2 years ago

check_circle

Verified Customer

star star star star star_border

Carol Kansas City, MO

Everyone they have sent has been very professional

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vince T. Temecula, CA

Have to wait over a week get a technician to come to fix air conditioning/heater. It’s still not fixed.

2 years ago

check_circle

Verified Customer

star star star star star_border

Tim Harrington

Easy to work with …friendly associates..

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathy Hughey

The last 2 companies you have sent out, I was not satisfied with their service.

2 years ago Edited January 1, 2026

check_circle

Verified Customer

star star star_border star_border star_border

David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Las Vegas, NV

I do not like how long it took for a service tech to show up to resolve my problem.

3 years ago

check_circle

Verified Customer

star star star star star_border

Doha Chicago, IL

Arranging and scheduling specialized service contractors.

3 years ago

check_circle

Verified Customer

star star star star star_border

Randy

The air conditioner quit working and they fixed it.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Twin Falls, ID

No I would not recommend your company to anyone. It took over 5 weeks to send a plumber out to fix a garbage disposal.

3 years ago

check_circle

Verified Customer

star star star star star_border

Bertilla Dallas, TX

Prompt response to claims and effeciency of technician!

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Christina Dallas, TX

It was very easy to submit a claim. Portal easy to navigate

3 years ago

check_circle

Verified Customer

star star star star star_border

Ernest Harker Heights, TX

The people who show up to do the work are professionals

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

T Q

The tech was great, but it seems like Home Warranty of America isn't at getting people out to the site. I live outside a large city and it seems like everybody in the large city gets home warranty coverage, but people that live 90 miles away are getting shoddy service. It took 3 weeks for them to send out a tech, which kind of was annoying when you have a leaky water situation.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Terri

I could never get through to talk to anybody and run around around in circles.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kerry Frisco, TX

They're mostly interested in not paying claims than supporting their customer.

3 years ago

star star_border star_border star_border star_border

Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

2 years ago

star star_border star_border star_border star_border

Wayne

We were without AC for two full weeks. In South Texas. 100 F. Disaster. Assigned a case manager. Could never get ahold of her. You people need to check your contractors that you assign these claims too. Horrible!

2 years ago

star star star star star

Charles

We used our warranty once, our oven stopped working. A part was replaced and now it’s fine.

2 years ago

Home Warranty of America Reviews