Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

3 years ago

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

3 years ago

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

3 years ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

3 years ago

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

3 years ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

3 years ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

3 years ago

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Verified Customer

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

3 years ago

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

3 years ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

3 years ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

3 years ago

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

3 years ago Edited January 10, 2024

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

3 years ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

3 years ago

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

3 years ago

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

3 years ago

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

3 years ago

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

3 years ago

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Verified Customer

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

3 years ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

6 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

6 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

6 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

8 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

9 years ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

3 years ago

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Verified Customer

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William

After 6 weeks, my issue is still not resolved.

10 months ago

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Mr

It was part of when we bought our new home.

10 months ago

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MUNGU AKONKWA BUYOYA

Worst worst company in my life never seen

11 months ago Edited October 10, 2025

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Leon

Horrible still waiting on this gift after my dryer was deemed unrepairable

1 year ago

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Brent Hibbard

They denied a valid claim. Both technicians agreed the inducer was faulty.

1 year ago

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Robert

I had a great experience with the support team; they were responsive and handled my details promptly. I didn't have recent phone interactions, so I can't comment on that. I also had an electrical issue, and they arranged for a contractor quickly who resolved the problem efficiently. Overall, a smooth process!

1 year ago Edited September 24, 2024

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Al Harbor

Horrible experience. Will never, ever be a customer of this company.

2 years ago

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Maria Kleiman

Lies, deceipt Not worth a home warranty. Customer service would get a negative

2 years ago

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Thunder Midget Fishing

They suck and will not reimburse and make excuses for everything.

2 years ago

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Carol

Didn’t cover my ac.happy to take $75/month for years though.

2 years ago

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Carmen Quezada Phoenix, AZ

Very disapinted No response Delays when following up on claim

2 years ago

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Marie Csanady Sterling, VA

I had issues with customer service reps. I was lied to and no one cared.

2 years ago

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Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

2 years ago

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

2 years ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

2 years ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

3 years ago

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

3 years ago

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

3 years ago

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Sherlyn

They failed to adhere to their contract.

3 years ago

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

3 years ago

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

3 years ago

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Hazim

Nice and easy to make a claim online or on the phone

2 years ago

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Diana Lowe-Hester

Scheduling and service both greatvand prompt.

2 years ago

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

2 years ago

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Hassan

Quick response and good service every time

2 years ago

Home Warranty of America Reviews