Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

3 years ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

3 years ago

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Jianying Man

it's not worth it since below 50% cases were approved. Also It should send some discounts for repair if not approved.

2 years ago

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Charlie

Excellent service and customer service. Definitely would recommend

2 years ago

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Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

2 years ago

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Terri

I was able to request a claim easily online and the response was very timely.

2 years ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

2 years ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

2 years ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

2 years ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

2 years ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

2 years ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

2 years ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

3 years ago Edited January 10, 2024

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

3 years ago

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

3 years ago

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

3 years ago

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

3 years ago

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

3 years ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

3 years ago

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

3 years ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

3 years ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

3 years ago

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

3 years ago

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

3 years ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

3 years ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

3 years ago

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

3 years ago Edited January 10, 2024

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

3 years ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

3 years ago

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

3 years ago

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

3 years ago

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

3 years ago

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

3 years ago

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

3 years ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

6 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

6 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

6 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

8 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

8 years ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

2 years ago

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William

After 6 weeks, my issue is still not resolved.

9 months ago

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Mr

It was part of when we bought our new home.

9 months ago

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MUNGU AKONKWA BUYOYA

Worst worst company in my life never seen

10 months ago Edited October 10, 2025

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Erik

Cost escalation is outpacing the benefits of the policy

11 months ago

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Tom Welch

TERRIBLE…..what a waste of money & rip-off

11 months ago

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Leon

Horrible still waiting on this gift after my dryer was deemed unrepairable

1 year ago

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Brent Hibbard

They denied a valid claim. Both technicians agreed the inducer was faulty.

1 year ago

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Robert

I had a great experience with the support team; they were responsive and handled my details promptly. I didn't have recent phone interactions, so I can't comment on that. I also had an electrical issue, and they arranged for a contractor quickly who resolved the problem efficiently. Overall, a smooth process!

1 year ago Edited September 24, 2024

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Al Harbor

Horrible experience. Will never, ever be a customer of this company.

2 years ago

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Maria Kleiman

Lies, deceipt Not worth a home warranty. Customer service would get a negative

2 years ago

Home Warranty of America Reviews