Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

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Mildred Davis Annapolis Junction, Maryland

The worst home warranty ever , look out folks they will take your money. You will not get your appliances fixed or replaced!!!! They will use excuses why!!!!!watch out!!!!!!!!!!!

1 week ago

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Paul Mills London, England

Taken 6 months to fix an ice-maker on my 18month old refrigerator. Unit is still not working. Cancelled the service , which cost another $50 just to cancel. Would never use them again ! Can I give them negative stars ?

1 week ago

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John Curtis Leavenworth, Washington

Haven’t heard back on refrigerator part as to if it has been received or when we can expect an appointment for install. Please get back to us since we are waiting to hear from you. Thank you John C.

1 week ago

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Donna Balshaw Georgetown, Texas

Thought you would be better than what I had at previous home. But that doesn’t seem to be true. Call me for more details, if you are truly interested in my input. Donna B.

1 week ago

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Sandra Binkley Living Trust Elgin, Illinois

They have helped me with several issues, and always found and helped with the remedies

1 week ago

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Dan Dowell North Richland Hills, Texas

It took 10 days for the appointment. I wrote that there was two air conditioners that need to be worked on. The technician said there was only one he could work on. The AC is still not working properly.. Somehow, you guys knew there’s another unit and emailed me the next day that I had an appointment the next day. Amazing how first call took 10 days and the other one day when you guys could charge me $75 again.

1 month ago

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Kevin Leurck Budd, Illinois

A claim was denied and we were assigned a case manager (Sean W.) and scheduled a phone call. He never called us or responded to emails and calls. Extremely poor customer service. If the call needed to be rescheduled, we are reasonable people and would have been fine with it. But zero communication and a “no show” call us unacceptable to us, as loyal customers for 12 years. We will be escalating this to the AG office, executive leadership, and other regulatory agencies.

1 month ago

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Kevin Oliver San Antonio, Texas

It was the company I went with when I purchased my house. They have gone to sh!t, things that actually should be considered an emergency repairs take weeks and end up causing further issues. For example, my AC went out took them three days to get somebody here ( I’m in Texas and it was the start of summer so I’ll let you guess how hot it was) about two days to have repaired( because the company came later then they said they would so of course they would have to come back the next day with the part that they could’ve gotten the same day if they came early enough) . They fixed what they could left and then my AC system was filled with algae blooms from being down for the 5-6 days, so I had to pay another company to come clean it. They went from doing their job to providing half ass services. Don’t recommend using them. I’m actually in the process of looking for a new company..

2 months ago

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Kirsten Brown Gonzales, Texas

It took longer than I would have liked to get the issue fixed, but overall things were great. Problem was fixed before the refrigerator completely stopped working! 😁

2 months ago

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Chris And Patrice Theodore Victor, Michigan

I have 3 homes warranted for several years, but never file a claim, so I don't know how good the coverage is. I did start a claim on a refrigerator and was surprised to hear about $75 service charge, but resolved problem and canceled the claim and got a prompt refund before proceeding. Let' review if and when I have a real claim. Then you may receive a higher or lowere acore

3 months ago

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Maggie Gihanian Azusa, California

As a REal estate broker with San Gabriel association of realtors I was familiarized with your Co at meetings and wanted to try it. However I have been disappointed on two occasions. The tech was unable to locate a model no to replace parts, I was told it’s my responsibility. I paid the $75 service call, got a receipt then my bank statement showed 77.25😏

3 months ago

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Rizaldy Reantaso Seattle, Washington

1 day ago

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Sydney Atlanta, Georgia

I was looking for a home warranty and I saw the add

5 days ago

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Debra Budd, Illinois

Representative was friendly and service was great

5 days ago

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Darren Strathmoor Village, Kentucky

They offer excellent service at a tremendous rate.

6 days ago

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Freddie Ross Slidell, Louisiana

They honor there customers situation and handle claims well

1 week ago

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Josephine Chicago, Illinois

You’ve great of service. Recommendable.

1 week ago

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Lyle Edward and Susan Kay Wilson Bulverde, Texas

Ease of submitting a claim and timely response.

1 week ago

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Meghan Lowe Norristown, Pennsylvania

Issue was handled, not always as timely as you’d hope, but handled nonetheless.

1 week ago

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Andrew Wille Austin, Texas

Our agent referral . Seems to be working for us.

1 week ago

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

5 months ago

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Helen Ervin Atlanta, Georgia

Whenever I make a claim they are always prompt it never takes long

1 week ago

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Stephen Laughner Houston, Texas

Prompt service. Replacement ceiling fan was cheapest at Home Depot. It was Replacement for a Hun ter Hunter fan

1 week ago

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Tianli Zhu Baton Rouge, Louisiana

It has been a month regarding our ac repair at 2175 kasper street Perry F. and we are about to moving in 8/10 and this problem of our ac still have no resolution

1 week ago

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

6 months ago

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

6 months ago

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

11 months ago

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Kevin Chicago, Illinois

Great company to help for your home warranty. They always show up and if needed will fix your appliance. Thanks

1 month ago

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Robyn Floyd Akron, Ohio

I am having an ongoing issue with claims not being adjusted based on what the necessary work is that has to be done. I’m being billed from your third-party contractor for” replacement” but yet they only wrote for” Repair” to you.. I’m not going to pay the extra $700 when it needs to be replaced and you should pay for it!

1 month ago

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Joyce and Joseph Sander Tampa, Florida

I’ve been very pleased with Home Warranty. They are efficient and everyone has been very professional.

1 month ago

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Anthoney Sheri Bailey-Castaneda Portland, Oregon

Buyer Beware This company took my money then did not fulfill the contract obligations. After nearly a month without a refrigerator. Not a repair or replacement was done and we were forced to compensate buyers with cash payment and transfer fridge to our next house, HWA say no longer available for coverage since it’s at a new address.

1 month ago

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Frank Valenti Kyle, Texas

Responsive. Took quick action on our repair claim. The company they sourced out the repair was not as communicative as HWA.

1 month ago

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Dorothy El Mirage, Arizona

This was the worse company I have experienced. He came on a day that was not scheduled after agreeing to come on another day. Did not inspect the whole oven. Left after 15 minutes. when asked if he was ordering the part needed, he said he would not tell me the part and I had to pay first the $75. I tried to pay through Zelle, but it did not go through. He does not take a check.

2 months ago

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Joshua Summers Dallas, Texas

Came with my house. Kind of a pain company to deal with. Scheduling doesn’t work how they say it does, and you end up having to work with whatever company they choose directly on your own. Also denied my claim because the a/c system that was installed and been working since 1996 apparently has issues now because of “improper installation”. Yeah, right.

2 months ago

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Patti L Morris Jr Philadelphia, Pennsylvania

Our realtor gave us our membership with HWA when we bought our house. It has helped us out with a few appliance issues we have had over the 8 years we have had it.

2 months ago

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Damian Ahrens Manteo, North Carolina

I had amazing service! The technician was amazing, and the service was perfect! I had a quick response to our claim! Appreciate you! DA

2 months ago

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Kim and Theresa Noland McAllen, Texas

Disliked the fact that our scheduled appointment did not occur on the scheduled day. It wasn’t until the next day we had service. The issue we reported was not resolved based on the same issue reoccurring in a worse state. We called an AC service company that diagnosed the issue and fixed it. In total we laid a $75 fee to 24/7 AC and over $950 to get our air conditioner checked out and repaired. Very disappointed with HWA and the 24/7 AC company.

2 months ago

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Melinda Mays Atlanta, Georgia

Disappointed that I didn’t receive my reimbursement check for my dryer until over 30 days later also my mthly rate went up without my knowledge. When I called they said they sent me an email which I could not find . A warranty company is only good when they work. I have had good experiences in the past this was very disappointing. Thank you

2 months ago

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Travis And Brooke Epp New York, New York

Having finally dealt with a significant claim (full HVAC replacement), I can see where the money is made by HWA. Paying $925 for a warranty with a $5000 cap on all systems means the money line is always on HWA. A rusted out, leaking coil required a FULL HVAC system replacement, but HWA only approved an internal coil (R-22) replacement, allowing HWA to dodge from having to pay for a whole EPA-compliant (R-454B) system. I was also wholly unaware HWA is allowed to replace brand name, premium, American-made (Lennox / Rheem) components with builder-grade, Chinese components. Entirely unacceptable. Long story short, is we paid $9969 for a brand-new, EPA-compliant Rheem system, and HWA covered $890 ($550 for coil install labor, and $340 for a Chinese builder-grade 9 SEER coil) Before this, I renewed for an additional year of coverage, but I am cancelling my policy as a result of this horrendous experience.

3 months ago

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Dorothy and L.C. Cook Thornton Township, Illinois

It was recommended by my realtor and happy to say it was a good choice. Great customer service and response. Each situation was handled in a timely manner.

3 months ago

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Angelica and Jassiel Torres Dominguez Brea, California

Communication is horrible, and their online platform is useless. Eventually I did get the work done, but boy did I have to do so much heavy lifting. Everything felt like pulling teeth and my experience was that the resp on the phone would tell me anything to get me off the phone and it was always wrong.

3 months ago

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Dayne Wilson Maiden, North Carolina

Allways helpful and reliable, completed work in a timely manner. Associates are very knowledgeable, helpful and go out of their way to complete the job

3 months ago

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Christine South Bend, Indiana

Quick response when I sent out a text that my refrigerator was not operating properly. Repair person was friendly, knowledgeable and very professional.

3 months ago

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Lynn Andrejko Budd, Illinois

My furnace is now repaired. I would have given 5 stars however, the technician delayed coming to complete job twice with the excuse 1) too late in the day. 2) forgot about appointment.

3 months ago

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Nancy Centreville, Virginia

The price of the service and tech visits have risen exponentially. It may not be sustainable.

5 days ago

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Donna Devine Budd, Illinois

I just wanted a warranty company I could hopefully rely on.

1 week ago

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Jennifer Correa

I am very disappointed in the lack of follow up from customer service. Further, the quality of vendors has significantly dropped. It is difficult to get a response from the vendors. The last three vendors did not show up on time and did not give a courtesy call to give an explanation or reschedule. On those 3 instances I waited for over 4 hours each time and when I called they warranty company to follow up I got the run around and was told " to wait a while longer because maybe they were on the way". There seems to be no respect for people's time. I have had this warranty for YEARS and the value for the literally thousands of dollars that I have spent on it, is no longer there. I will not renew this warranty once it is up for renewal this time.

4 months ago

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Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

4 months ago

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Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

4 months ago

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Carol Dillard Lebanon, Tennessee

Have had warranty since buying house 11 years ago.

1 week ago

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