Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

5 months ago

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Verified Customer

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Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

5 months ago

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Verified Customer

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Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

5 months ago

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Verified Customer

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Naseem

I found the service to be incredibly fast and efficient. It truly exceeded my expectations! The representatives were very helpful, and the overall experience was fantastic. I highly recommend this service to anyone looking for reliability and quality.

5 months ago

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Verified Customer

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Richard

I was impressed with the quality and appearance of the product; it was exactly what I wanted. Customer service has been responsive whenever I called. Although it took some time to get a technician for my dishwasher repair, they arrived with the necessary part and fixed it quickly. Overall, a positive experience!

5 months ago

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Verified Customer

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James

I had a great experience with customer support. They were prompt and efficient in addressing my repair needs, especially when I had to use the warranty for my oven and stove. The service team handled the valve failure quickly and professionally, ensuring everything was fixed. I'm very satisfied with the service I received!

5 months ago

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Verified Customer

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Vicente

I absolutely love this product! It looks fantastic and operates effortlessly. The quality is impressive, and I found it to be very fast and efficient. I did have to use the warranty for the oven and stove, but overall, I'm very satisfied with my purchase!

5 months ago

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Verified Customer

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Jean

I've had a great experience so far! The customer service has been exceptional, with helpful staff always ready to assist. Tracy, the consultant, was outstanding, and Kofi, the installer, was wonderful too. They promptly addressed my basement drain issue, coming back quickly to resolve the clog. Overall, I have nothing to complain about!

5 months ago

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Verified Customer

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Jack

I had a great experience with their service! They were very helpful and timely when I needed assistance with my hot water heater. Most recently, I called them about my refrigerator's ice maker not working, and they quickly sent someone to fix it. Overall, I'm very satisfied with their responsiveness and quality of work!

5 months ago

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Verified Customer

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Philip

I've had these appliances for about a month, and they seem great—very responsive! I frequently use the motor-driven Gizmo that adjusts them, especially since I bought an older house with appliances that might not last long. I decided to get a warranty, and it's been worthwhile for the peace of mind!

5 months ago

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Verified Customer

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Danny

I had a great experience with the service! The quality of materials was impressive for the price, and I loved having samples brought to my home to see how they'd look in my space. Customer support was responsive; they quickly addressed an issue with my air conditioning. Overall, a very positive experience!

5 months ago

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Verified Customer

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Katherine

I had an excellent experience with the service. The quality of the finished product was outstanding, the best I've ever seen. The staff was attentive, listened to my needs, and responded quickly. The installer was knowledgeable and provided great information about the blinds. Overall, it was a quality interaction. Highly recommend!

5 months ago

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Verified Customer

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John

I had a minor issue with one of the team members, but overall, they were incredibly responsive and professional. The entire process went smoothly, and they took care of everything we needed. Just a great company to deal with!

5 months ago

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Verified Customer

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Tony

I had a great experience with the service. The team was responsive and provided timely answers to my questions, making the entire process smooth and efficient. Overall, I think they did an excellent job, and I appreciate their efforts in getting everything done promptly.

5 months ago

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Verified Customer

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Mike

I had a fantastic experience! The team was extremely knowledgeable and helpful, making the process simple and efficient. I appreciated their timely responses and the overall job they did. I would definitely give everyone involved an A plus for their excellent work!

5 months ago

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Verified Customer

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Kristin

I had a good experience overall. They answered all my questions and delivered on their promises. However, I did feel a bit of pain seeing my credit score drop. I recently used their service to replace my hot water heater, and it went smoothly. I'm satisfied with the support I've received so far.

5 months ago

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Verified Customer

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Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

6 months ago

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Verified Customer

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Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

6 months ago

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Verified Customer

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

6 months ago

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Verified Customer

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Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

6 months ago

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Verified Customer

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

6 months ago

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Verified Customer

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

7 months ago

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Verified Customer

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

7 months ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

7 months ago

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Verified Customer

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Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

7 months ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

7 months ago

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Verified Customer

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

7 months ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

7 months ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

7 months ago

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Verified Customer

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Domenic Iadevaia

Great service and accurate determination of issues. Also quick return call for repairs

3 weeks ago Edited November 20, 2025

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Verified Customer

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Craig Byers

They have been responsive to my needs. The settlements have always been appropriate.

3 weeks ago

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Verified Customer

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Gwendolyn Robinson

The process of entering a claim was simple and quick. Received service right away.

3 weeks ago

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Verified Customer

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Zenaida Shelton

They have already checked on the service company, so I do not have to worry about that

3 weeks ago

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Verified Customer

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

1 month ago

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Verified Customer

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

1 month ago Edited November 8, 2025

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Verified Customer

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Janet

I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.

1 month ago

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Verified Customer

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Raymond

We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!

1 month ago

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Verified Customer

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

2 months ago

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Verified Customer

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

2 months ago

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George A. Waller

Still learning he’s processes I feel good to have them disappointed they can’t mail me exemption coverages to offset any wrong information xpectancies on my part but still glad to have this relationship

3 months ago

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Paige

I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.

3 months ago

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Ladonna Hendricks

My experience hasn’t been a good one I feel like the tech is over charging and I need a new tech to be sent out

2 days ago

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Danielle

Best Choice I Ever Made! I am very happy with Home Warranty of America. I definitely recommend Home Warranty of America to anyone! They always send out professional workers and they respond quickly.

4 months ago

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Verified Customer

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Clinton Booker

It is vey easy to file a claim. Someone contacted me as soon as possible advising me of the Company to complete the repairs. They also contacted me to make sure I was satisfied.

4 months ago

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Verified Customer

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Susan Glen

Some of my Technicians and companies were good, and some weren’t . A recent garage door repair company was great. Knowledgable and did a good job. However, last year I had a bad experience with my ice maker repair. 3-4 times to repair it and order parts and it still didn’t work

4 months ago

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Joanne Moreno

People are great, however, I had to pay my co-pay twice for the same repair. A week after someone came to fix my A/C it started doing the exact same thing. Another company came out, I had to pay them another $85. They fixed it! The first trip was a waste of my money. I believe I should be refunded for the first charge.

4 months ago

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Raquel Santillan

I love that they respond quickly and arrange a serve call promptly. They also gave you a window of when they will arrive at your home. The service man that arrived was very courteous and answered all my questions.

5 months ago

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Verified Customer

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Eva Boyce

I’ve used my service twice in the past years. They have called and gotten someone to come out and take care of the problem on a timely manner. I will continue to use them indefinitely.

5 months ago

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Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

5 months ago

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Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

5 months ago

Home Warranty of America Reviews