Home Warranty of America: Read 2,458 User Reviews From Real Homeowners

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Verified Customer

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Noel Blonquist Roy, Utah

Have good experience with them. I had one furnace fan I couldn’t get a repair man from them Cold day last Dec I called my own repair man but didn’t call them for approval until after the repair. My wife was ill and it was cold I couldn’t wait until Monday to get it repaired forgot to call for the repair they refused my $746 bill I sent a letter to the president to appeal it No reply no comment that was disappointing my faith in them was paying in advance three years great discount but just disappointed they haven’t responded. I have submitted two new claim and they have provided good service so far.

4 months ago

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Verified Customer

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Helen Alpharetta, Georgia

They provide excellent service! I have been with them over 20 years!

1 week ago

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Chantay Chicago, Illinois

Customer service and the inter actions with the second technician

1 week ago

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

6 months ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

6 months ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

7 months ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

8 months ago

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Niya Scott Chicago, Illinois

Do better with the contractors you guys hire. Some are excellent and good customers services skills but the others are horrible.

3 weeks ago

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Angelica Mejorado Visalia, California

I am disappointed with this insurance asked for service call tech came heared the noise and stated the issue got authorization to repair and performed service , resulting in problem still persists and the case manager stated that it was cosmetic issue not covered. I ask then what did the tech change out if what he did was not the issue hmmm

1 month ago

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Verified Customer

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Cheryl Houston, Texas

Thought they were a good company- however when my hot water tank started leaking the person that showed up did nothing. Said it was Okey. Then 2 weeks later it was flooding our attic. We had to get a new hot water heater with absolutely no help from our Home Warranty. I would not recommend their services to anyone

1 month ago

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Verified Customer

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Marilyn Ashburn, Virginia

Very expensive. Cost us what it would have if my hubby had done it. They charged us 300 bucks. Really. Rip off Took them days to find a tech. Days. They put the amazing at the bottom. I didn’t. I can’t take it off

1 month ago

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Verified Customer

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Robert and Dawn Kennedy Aloma, Florida

Fast response from Warranty dept. How long it takes for repairs depends on contractors and parts needed for repair.

1 month ago

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Verified Customer

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Doug Wickenhauser Detroit, Michigan

Been dealing with NO A/C for a month now while HWA try’s to find a vendor that’s willing to pay for all materials up front and risk not getting paid by HWA for several months. Needless to say none of the vendors have been willing to trust HWA due to past experiences, meanwhile I still have no A/C after paying for my premium.

1 month ago

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Verified Customer

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Shafi Hill Los Angeles, California

The schedule is not easy. Home warranty acted as if we had an apt but the technician had a whole different scheduling system. This resulted in waiting a long time to get air conditioning running properly.

1 month ago

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Verified Customer

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Tanya Hjorth Waxahachie, Texas

This warranty company is quick to respond, better value than other warranty companies, and easy to use.

1 month ago

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Verified Customer

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Abdal and Kimberly Harris Euless, Texas

Your customer service is very poor, I called; I have called twice to get an explanation on why my claim was denied and was told several different reasons and none made since. First I was told it was normal wear and tear, but the picture clearly shows it was. So now I will be out of 700 dollars to pay for plumbing that I supposedly could have gotten fixed under your warranty. Ya’ll spend more time trying to deny people than actually help people.

2 months ago

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Verified Customer

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Juan Estrada San Antonio, Texas

The technician was punctual and very knowledgeable. Was able to pinpoint the problem immediately and then got the water heater working. Thanks to him now I have hot water.

2 months ago

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Verified Customer

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Stephen Selby Minneapolis, Minnesota

The have changed their practices. The no longer provide a replacement, or even funds close to replacement cost, for an item they no longer deem worth saving through repairs. And they force you to take a Lowe’s gift card in payment and it takes a month to get the gift card. In the past 2 years, I was given a $600 gift card to replace an electric double wall oven. Cheapest one on sale at Lowe’s was $1,900, without installation. In the last month, I was given a $194 gift card to replace an over counter microwave that cost $599 without installation. Thanks HWA… for NOTHING. I will not renew!!

3 months ago

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Verified Customer

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Mark Robustelli Las Vegas, Nevada

Had a really good experience with another warranty company, moved because this was less expensive, but I am now finding the prices are going up and the coverage is not as good. The replacement for my stove I would have been better off just saving monthly payments.

3 months ago

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Verified Customer

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Kevin Oliver San Antonio, Texas

It was the company I went with when I purchased my house. They have gone to sh!t, things that actually should be considered an emergency repairs take weeks and end up causing further issues. For example, my AC went out took them three days to get somebody here ( I’m in Texas and it was the start of summer so I’ll let you guess how hot it was) about two days to have repaired( because the company came later then they said they would so of course they would have to come back the next day with the part that they could’ve gotten the same day if they came early enough) . They fixed what they could left and then my AC system was filled with algae blooms from being down for the 5-6 days, so I had to pay another company to come clean it. They went from doing their job to providing half ass services. Don’t recommend using them. I’m actually in the process of looking for a new company..

3 months ago

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Verified Customer

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Kirsten Brown Gonzales, Texas

It took longer than I would have liked to get the issue fixed, but overall things were great. Problem was fixed before the refrigerator completely stopped working! 😁

3 months ago

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Verified Customer

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Dennis Lisonbee Orem, Utah

It is very simple to file a claim and get an appointment. Over the past five years I have had four claims, and we have been pleased with Home Warranty of America and how the claims have been processed.

4 months ago

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Verified Customer

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Elsbeth Beglinger Vallejo, California

I’ve been with Home Warranty of America for YEARS 🎉🎉I’ve always had a good… ”great “ experience with everyone. Amazing, honest, on the spot and gets me help when I need it.

4 months ago

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Verified Customer

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Benjamin W. Burford Chicago, Illinois

I have had great luck with all of the service providers that they have sent. The only ding against them is when they tried to short-change me when my stove went out. It was a long back and forth to get compensated. Nevertheless, when my refrigerator went out, they were great and gave me replacement money very quickly.

4 months ago

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Verified Customer

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Chris And Patrice Theodore Victor, Michigan

I have 3 homes warranted for several years, but never file a claim, so I don't know how good the coverage is. I did start a claim on a refrigerator and was surprised to hear about $75 service charge, but resolved problem and canceled the claim and got a prompt refund before proceeding. Let' review if and when I have a real claim. Then you may receive a higher or lowere acore

4 months ago

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Verified Customer

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Maggie Gihanian Azusa, California

As a REal estate broker with San Gabriel association of realtors I was familiarized with your Co at meetings and wanted to try it. However I have been disappointed on two occasions. The tech was unable to locate a model no to replace parts, I was told it’s my responsibility. I paid the $75 service call, got a receipt then my bank statement showed 77.25😏

4 months ago

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Verified Customer

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Larissa Schertz, Texas

They took care of my electrical issues right away

1 week ago

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Verified Customer

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Jerrold Englishtown, New Jersey

thought their service would live up to their sales pitch. worst service providers, dishonest and incompetent staff provided on repair requests.

1 week ago

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

6 months ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

7 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

7 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

7 months ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

8 months ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

8 months ago

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Verified Customer

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

8 months ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

8 months ago

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Verified Customer

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Ruby Hyde Morton Grove, Illinois

They are the best at fixing appliances and their price is right

3 weeks ago

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Mark McElroy Weatherford, Texas

Always helpful and responsive . The online portal is perfect

3 weeks ago

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Ann Marie Jemison Mobile, Alabama

The best warranty company, been with the company since 2021.

3 weeks ago

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Dewayne Los Angeles, California

Never again! Two months for a washer door latch! What a complete nightmare! I wouldn't use this policy again if you gave it to me! Overseas call centers, rude employees and empty promises.

1 month ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

1 year ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

2 years ago

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Verified Customer

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Kit

I had a couple of appliance issues recently, but the customer service was fantastic. The technicians were friendly and fixed my dryer and washer promptly, even though the washer had a recurring issue with a part. I was impressed with their responsiveness, and the hot water heater was repaired the next day. Overall, I'm very satisfied with the service!

2 years ago Edited July 18, 2024

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

2 years ago

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Verified Customer

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William

Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

3 years ago

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

3 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

3 years ago

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Verified Customer

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

3 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

3 years ago

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