Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Verified Customer

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Anonymously

I had a positive experience with the customer support team. The technician was professional and knowledgeable, resolving my issue efficiently. They replaced my sink faucet quickly, and I appreciated their timely service. However, I did have some concerns with my oven's temperature regulation, but overall, I was satisfied with the service.

1 month ago

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Verified Customer

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Harold

I've found it challenging at times to get the right technicians for repairs, which can lead to delays. However, the service team is generally prompt in their responses and has sent skilled technicians who have done great work. Overall, while there are occasional hiccups, repairs are typically completed in a reasonable timeframe.

1 month ago

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Verified Customer

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Laurie

I had a great experience with their customer support; they were very helpful and responsive. When I needed to use my warranty for a rekeying service, they came out promptly and took care of it efficiently. Overall, I'm very satisfied with the service provided!

1 month ago

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Verified Customer

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Sharmin

I had a great experience with the service! They were very responsive and quickly rekeyed my house. Additionally, they efficiently fixed my fridge leak. Overall, I’m very satisfied with their prompt and effective assistance!

1 month ago

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Verified Customer

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Stephanie

I had a great experience with customer service. They were very responsive and assisted me promptly. I recently used my warranty for my air conditioning unit, and the technician arrived the next day and did an excellent job. Overall, I'm very satisfied with the timely support and service provided.

1 month ago

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Verified Customer

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Dorothy

Customer support can be slow, but they eventually helped with my warranty issue. Unfortunately, the service company they sent was unreliable and unprofessional. The technician showed up late and caused inconvenience. Overall, the experience was frustrating and left me questioning their reputation.

1 month ago

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Verified Customer

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Yvonne

I reached out to customer support for an issue and they resolved it promptly. I didn't have to rely heavily on their services, but when I did, they were effective. I also had to use my warranty recently and was pleased with the quick response. Overall, a satisfactory experience with customer service.

1 month ago

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Verified Customer

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Delinzer

I had some issues with customer service, as I struggled to reach anyone for questions. However, when a technician came to resolve my problem, they handled it very professionally. The service for my sink faucet replacement was efficient, with prompt estimates and quick follow-up. Overall, a mixed experience but ultimately satisfactory.

1 month ago

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Verified Customer

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Patricia

I haven't had any recent communication with tech support, so I can't comment on that. However, I was impressed with their prompt response when I needed assistance. Their timely help made a significant difference for me. Overall, I'm satisfied with the service provided.

1 month ago

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Verified Customer

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Joseluis

The service was responsive, though there were some issues with referrals. I had to reach out for repairs on my fridge, which they handled well. I've also utilized my warranty recently for other repairs, and overall, my experience has been positive despite a few hiccups.

1 month ago

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Verified Customer

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Chris

We have used the home warrently a couple times since moving to Missouri. They were easy to work with. The companies sent to us were prompt and professional, and our issues were handled with the same prompt and professional manner. The only out of pocket expense was what was contracted. Keep up the great work.

1 month ago

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Verified Customer

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Brian

I had 3 different AC companies come out for the same thing. First they approved a new unit then the company did not want to do the job so a new company came out and we had to start from the beginning. Second company made an excuse they could not access the air handler. 3rd company came out and they replaced the R22 compressor with a new one and the contractor used the wrong freon which now ruined the whole system. The warranty company admitted the fault but would not take responsibility for THEIR contractor. If you Google the contractor you see he was arrested for swallowing bags of marijuana to elude capture. Great people they have coming to your home. I presented at their request estimates to replace the unit which was $7400. They only wanted to pay $2880. With much threats they finally agreed to $$4850. In the beginning they wanted me to pay for modifications when is clearly states in my contract that I paid for a contract that included modification. STAY AWAY, their goal is not to pay but to rather to things the cheap way.

3 weeks ago

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Verified Customer

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Rick

I had a mostly positive experience with timely and effective service from the maintenance team when I moved in. They addressed my HVAC and plumbing issues promptly, despite some initial hiccups in scheduling. Overall, the staff was great, and I appreciated their responsiveness and professionalism.

4 weeks ago

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Verified Customer

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Jennifer

I've had mixed experiences with customer service. They respond quickly, but often just provide information that's already online without much help. I had a leak fixed, which was great, but I've also faced repeated issues with my microwave despite multiple visits. Overall, I appreciate the promptness but feel the effectiveness could improve.

4 weeks ago

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Verified Customer

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Praveen

I had a frustrating experience with my home warranty service. They sent an unreliable plumber who charged me a fee for fixing my appliance but then demanded more money for additional repairs. I found the situation ridiculous. However, for minor plumbing issues, the service has been prompt and satisfactory. Overall, my experience has been mixed.

4 weeks ago

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Verified Customer

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Anonymously

I've been without a refrigerator for a month due to poor communication from customer support. After paying for a technician to assess the issue, I was told the parts would be hard to find, and when they did locate some, they were used. The technician refused to install them. I'm still waiting for my air conditioner to be installed as well. Very disappointed with the service.

4 weeks ago

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Verified Customer

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Tinsley

I've had a frustrating experience with customer service. Communication has been poor, and I'm still waiting for my refrigerator to be fixed after a month. I paid out of pocket for a technician who suggested getting a new fridge due to hard-to-find parts. They tried to use used parts, which the technician refused to install. I'm still without a fridge.

4 weeks ago

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Verified Customer

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Judy

I found the service easy to use and efficient. They were prompt in addressing my garage door opener issue, showing up just a couple of days after I reached out. I usually rely on my warranty when appliances break down, like with my washing machine and dishwasher, and this experience reaffirmed that choice.

4 weeks ago

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Verified Customer

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Harold

I've had a frustrating experience with my home warranty provider. Despite years of service, getting issues resolved has become increasingly difficult since the company changed hands. Communication is a challenge, and I've had multiple visits for repairs that remain unresolved. The service feels unreliable, and I find the fees unreasonable. Overall, I'm disappointed.

4 weeks ago

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Verified Customer

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Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

1 month ago

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Verified Customer

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Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 month ago

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Verified Customer

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Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

1 month ago

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Verified Customer

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Victoria

I had a mixed experience with customer support. While I was willing to provide feedback, I felt uncertain about the process. On a positive note, my refrigerator repair was handled quickly, and I appreciated the prompt service. Overall, there's room for improvement in communication.

1 month ago

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Verified Customer

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Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 month ago

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Verified Customer

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Greggory

I had a mixed experience with the service. While I rated it fairly due to some outsourcing issues, I did face some appointment flakiness. On a positive note, I utilized my warranty recently for both my air conditioner and electrical system, which was helpful when my AC broke down.

1 month ago

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Verified Customer

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Arnetta

I had a good experience with customer support when I called about an issue. They answered my questions accurately and provided a solution promptly. Additionally, when my pool pump needed replacing, a vendor was sent quickly, and the problem was resolved within a few days. Overall, I'm satisfied with the service.

1 month ago

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Verified Customer

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 month ago

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Verified Customer

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 month ago

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Verified Customer

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Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

1 month ago

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Verified Customer

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Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

1 month ago

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Verified Customer

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Eugenebarbarara

I've generally had a positive experience with their service. They respond to my inquiries well, and my recent warranty claim was handled efficiently. A vendor was sent promptly to fix my pool pump, and the technician was professional. Overall, everything went smoothly, and I'm satisfied with their support.

1 month ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

4 months ago

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Verified Customer

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Kit

I liked it. Here is a 'funny' story for the reader. I called because my Kenmore dryer stopped drying. Those things don't break down, but mine did. I tried along with another person to correct the issue before calling you, but not no luck. The friendly person came out to take a look and after pulling the appliance from the wall, he started to laugh. As it turns out the exhaust vent piping was extremely long and lint was clogging up the ventilation causing the dryer to fail. We laughed, I paid up and cleaned out the pipping after reducing the size and removing all the 'stuff'. The man was very friendly and I am grateful that it worked out okay!

4 months ago

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Verified Customer

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

4 weeks ago

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Verified Customer

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

4 weeks ago

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Anonymously

Customer support was slow, but the technician who eventually arrived was knowledgeable. Recently, I experienced issues with my oven and a major AC breakdown that took weeks to resolve during the heat. Overall, the service could improve in responsiveness, especially in urgent situations.

1 month ago

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Anonymously

I found the service a bit challenging to access initially, but once connected, the technician was prompt and resolved my air conditioner issue efficiently. However, my experience with the plumbing service was terrible; the technician was unqualified and unhelpful, leading to further complications. Overall, mixed feelings about the services provided.

1 month ago

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Verified Customer

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Maggie Walker Matteson, IL

I had a frustrating experience trying to get help online, as I couldn't reach anyone when I had questions. However, I recently used the service again and was pleased with the quick response and resolution of my issue. Overall, my latest experience was positive despite the earlier challenges.

1 month ago

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Verified Customer

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Kala

I've had mixed experiences with my home warranty. Initially, communication was poor, and I faced delays with repairs, which left me frustrated. However, my recent interactions were much better, with quick responses and efficient service. It's a hit or miss, but when they get it right, it's impressive.

1 month ago

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Verified Customer

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John

I had a frustrating experience with my warranty services. I was without air conditioning for an unreasonable time, and my service charges increased significantly. The first technician was unreliable, but the second one was excellent and resolved my issue quickly. Overall, I'm disappointed with the service and the lack of support.

1 month ago

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Verified Customer

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serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

2 months ago

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Verified Customer

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Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

2 months ago

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Peter Saechao

I called about a leak in my front lawn not realizing that it wasn’t covered in my policy and the customer service representative on the phone with me was very helpful when explaining to me where in my contract it was stated. I was disappointed and it probably transferred to my speech but she was still very professional when speaking with me so I can’t complain.

4 months ago

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Patricia

I was pleasantly surprised to hear that Choice is now the "sister" company. After 10 years of paying monthly payments for coverage, this was the first time in a very long time that a service provider was scheduled to come out right away. He solved my oven heating problem the next day with the new replacement heating coil. The calls I have made in the past with HWA were difficult. It would take several calls to get a service provider scheduled, then, there are many providers that wouldn't work with HWA due to past negative experiences on their part.

4 months ago

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Anonymous

I recently contacted customer service about an issue with my refrigerator's ice maker. Despite their efforts, the problem couldn't be fixed due to a Samsung brand issue. However, I appreciate the prompt and professional service I received. The representatives addressed all my concerns, even though the ultimate problem was out of their control. Overall, I am satisfied with the customer service experience, despite the issue remaining unresolved.

4 months ago

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Verified Customer

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Deborah

I am extremely satisfied with the service provided by this company. The response was quick, and my issue was resolved within a few days. The technician fixed the leak in the pan of my air conditioner in the attic and promptly applied for a new one. Overall, the entire process took only about 4 days. I highly recommend their services for any HVAC needs.

4 months ago

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Verified Customer

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Sean

I do not like how you have to file multiple claims for each individual thing and you pay $75 per claim just to have them come and put a cap on our water heater that doesn't even work it still leaks and we still have a bucket under it. What did I pay $75 for? I could have found a random lid and done that myself while achieving the same results.

2 weeks ago

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Anthony Lancaster

There’s no real customer support it’s the worst experience I’ve ever had dealing with virtually any company! They are all about the fine print and do nothing to help. I literally had to contact the service provider to get my AC replaced after 2 months of going back and forth!

2 weeks ago

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Verified Customer

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Sue

I found the service helpful overall, but the technician who arrived was not as effective. I had a situation where I needed the locks changed, and while they came in and programmed them, it felt misleading as they didn't actually change the locks. I expected more clarity and better service.

4 weeks ago

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Jason

I appreciate the prompt communication and scheduling for my appointments, which allows me to connect directly with providers. However, I've faced issues with coverage and inconsistent information from customer service. While my AC unit was replaced under warranty, my hot water heater claim was denied despite prior assurances. Frustrating experience overall.

1 month ago

Home Warranty of America Reviews