Home Warranty of America: Read 2,199 User Reviews From Real Homeowners

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Robert USA

4 months ago

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

5 months ago

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

5 months ago

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

5 months ago

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Debra Czyznikiewicz

Home warranty came with the closing on my townhome. So far it's been wonderful.

1 week ago

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Miranda Simpson

It came with the house. So I kept it. Used it once so far with the locksmith. No comaints.

1 week ago

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Ruben Servin

They fixed my problem in a short time. Very professional and kindly

1 week ago

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Joshua

Something wasn't working at my house guy came out it was like an $8 part and y'all denied it prob won't renew when the time comes I'm sure it's worse for more expensive things.

2 weeks ago

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Vo

Issue fixed in one visit. I had this issue, your previous technician could not resolve it.

2 weeks ago

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Catherine

The last technician was very good , answered all my questions. He was efficient and did a very good job job.

4 weeks ago

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Stacy and Joel Everson

It was part of the buying of the house we are in. I have used it once so far and will call again for the garbage disposal

1 month ago

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Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

2 months ago

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Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

2 months ago

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Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

2 months ago

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Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

2 months ago

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Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

2 months ago

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Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

2 months ago

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Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

3 months ago

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

3 months ago

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Carol Smith

Reviews said one of better companies in TN

1 week ago

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Karin Bennett

Keeps me from having to pay large home bills.

1 week ago

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

4 months ago

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

5 months ago

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

5 months ago

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Peggy Christianus

I had good service. Technicians were very professional.

1 week ago

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Lenwood Marshall Linda Marshall

To assist with my home repairs with qualified companies.

1 week ago

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Duane and Srey So Matthews

Great service quick repair excellent response

1 week ago

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Gloria Shirlaw

Quick response and provided great service.

1 week ago

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James Key

Good service very helpful and fast professional

1 week ago

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Leo

It was in our price range and get help out fast

1 week ago

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Duc Nguyen

Works very good when contacting to claim

1 week ago

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Judith Bisson

Liked the tech very much. Have had a warranty withHWA for years.

1 week ago

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Delores Teddleton

Never had a problem with any of my claims.

1 week ago

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Stover Farmer

Excellent rates. Service technicians are very professional.

1 week ago

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Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

6 months ago

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Verified Customer

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Vigen Vooskanian

Our plumber did come and opened the pipe according to him temporarily. He said we could either do a hydro pressure cleaning or replace a cast iron pipe somewhere under the house in the crawl space. Both are not covered by the warranty company. Now we are not sure if for real they are not covered or? I need to be connected if possible especially I don’t want to pay another deductible again to find out.

6 months ago

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Sarah Queen

It feels like a lot of money each month and each service fee, but really has saved us money because we have utilized it so much over the years. And it has saved me a lot of time in trying to find a good plumber or electrician or appliance repair. You name it.

6 months ago

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Lynn

I've had a policybsince 2019. Easy company to work with. Premiums are reasonable. Great response time. Minor repairs or replacements have not been an issue. Typical insurance/warranty with the big items. I have the top policy plan with the extra rider to cover the 'not typical' items and replacing my heat pump system still cost me $3000. Used the excuse of new government regs etc. instead of honoring the policy.

6 months ago

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Verified Customer

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Kevin Kerivan

I’ve had two issues with my AC in the last couple weeks. One was a leak and the other was a compressor went out on one of my units. This home warranty company took care of me and fixed both of these problems very quickly and make sure it was all done right.

7 months ago

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Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

7 months ago

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Verified Customer

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Alonzo

I had a great experience with the service. The process was straightforward and efficient, with prompt communication about the technician's arrival. The salesperson was helpful, discussing my preferences and creating a solid plan. When my AC broke down, I submitted a claim and within a few days, everything was fixed. Highly satisfied!

7 months ago

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Sallie

I had a mixed experience with customer service. While I appreciated their initial response and the technician's visit, my ice maker broke again shortly after being repaired. They set up another appointment but didn't come prepared, citing it as a common issue. I've had trouble reaching them for updates, as calls often go unanswered. They need better communication and availability.

7 months ago

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Karen Schamun

It’s a 20 year old refrigerator and instead of replacing it was decided that $600 ish for repair was acceptable. Plus tech fees. Approved only after HWA questioned whether the damage was done by a power surge and was told there a surge protector. Not only that our entire house has a surge protector so that’s never going to be the issue. I feel that it should have been replaced since the compressor has issues. Not the problem this time since the control board was replaced.

8 months ago

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Richard Hollins

Some of the vendor customer service has declined over the last few years of membership with HWA.

2 weeks ago

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Afifa

The best Home warranty company I am in real estate all my clients are happy.

3 weeks ago

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Beverly

Excellent customer service. Job was well done by the professional.

3 weeks ago

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Jacki

This company was recommended when I bought my house several years ago.

4 weeks ago

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Nolita Squires

this was the first time that it didn’t take forever for me to get an answer. The only thing I do dislike is that the gift card that you give me Lowes said it cannot be used for a payment on the new appliance in since I won’t get it for over 30 days and the current sale that they have that is in the price range of what you’re giving me I will have pay for it myself.

9 months ago

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Verified Customer

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

11 months ago

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

11 months ago

Home Warranty of America Reviews