Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Verified Customer

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DK

I have had HWA for the 10 years that I have owned my home. The only negative I have is that the premium raises without notice. I started paying $50/month in 2015 and now paying $85/month in 2025.

8 months ago

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Anne Kemp Houston, Texas

Not very happy. Keep saying you repaired my fridge and you didn’t. I’ll be cancelling soon.

3 weeks ago

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Maranda Scott New Orleans, Louisiana

Home Warranty of America has gone down. The lack of communication is so bad.

3 weeks ago

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Christina L. Moore

I was happy that they let me have my own person one out and fix my air conditioner. They sent the appropriate forms and information to HWA and they approved the fix and my ac was fix same day!

8 months ago

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Renee S.

Right now I’m on the fence. I’m giving my policy a chance to work again. Due to an issue earlier this year my experience dropped drastically. Vet your technicians. You have some scammers using your warranties to get over on your customers. Especially your HVAC technicians. With the technician knowing what to submit to get approval and the customer not knowing it could cost the customer unnecessary costs not necessarily needed at that time. An older unit doesn’t necessarily mean replacement.

8 months ago

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Verified Customer

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Dan

I had a frustrating experience with customer support, as it took longer than expected to resolve my issues. I also used my warranty for a washing machine, but I was disappointed with the compensation, feeling it didn't cover what I anticipated. While they did pay for the washing machine, the overall service left much to be desired.

9 months ago

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Verified Customer

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Bonnie

I found the customer service somewhat challenging to reach at first, but once connected, they were responsive. I had a toilet issue and called for help; they sent a reputable plumber who fixed it easily. However, I faced another issue with my garage door opener and had to pay a co-pay again, which was a bit frustrating.

9 months ago

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Verified Customer

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Danielle

Best Choice I Ever Made! I am very happy with Home Warranty of America. I definitely recommend Home Warranty of America to anyone! They always send out professional workers and they respond quickly.

10 months ago

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Clinton Booker

It is vey easy to file a claim. Someone contacted me as soon as possible advising me of the Company to complete the repairs. They also contacted me to make sure I was satisfied.

10 months ago

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Susan Glen

Some of my Technicians and companies were good, and some weren’t . A recent garage door repair company was great. Knowledgable and did a good job. However, last year I had a bad experience with my ice maker repair. 3-4 times to repair it and order parts and it still didn’t work

10 months ago

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Joanne Moreno

People are great, however, I had to pay my co-pay twice for the same repair. A week after someone came to fix my A/C it started doing the exact same thing. Another company came out, I had to pay them another $85. They fixed it! The first trip was a waste of my money. I believe I should be refunded for the first charge.

10 months ago

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Verified Customer

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Raquel Santillan

I love that they respond quickly and arrange a serve call promptly. They also gave you a window of when they will arrive at your home. The service man that arrived was very courteous and answered all my questions.

11 months ago

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Verified Customer

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Eva Boyce

I’ve used my service twice in the past years. They have called and gotten someone to come out and take care of the problem on a timely manner. I will continue to use them indefinitely.

11 months ago

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Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

11 months ago

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Amber

I had a great experience with this company. They were responsive and professional, handling everything efficiently. It was fast and easy to deal with them, and they took care of all my needs. Highly recommend!

11 months ago

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Verified Customer

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Sharon

I had a great experience with Mr. Ellsworth and Mr. Phelps. They were incredibly professional and ready to answer all my questions. Despite a minor issue with one person, everything went smoothly, and they accomplished what I wanted in a timely manner. I'm very thankful for their awesome support!

11 months ago

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Verified Customer

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Vito

I had a great experience with this company. I didn't need much support, but when I did have questions, they were answered professionally and promptly. I'm especially grateful to Mr. Ellsworth and Mr. Phelps for their outstanding assistance, helping me complete everything in just nine days. Truly awesome service!

11 months ago

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Verified Customer

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Peggy

I had a great experience with their service. The team was prompt and efficient; they sent someone out quickly to fix my ice maker. The repair was completed in no time, and everything works perfectly now. Highly recommend!

11 months ago

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Verified Customer

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Bruce

I had a great experience with the team who were incredibly attentive and communicated with me frequently throughout the process. I want to extend my gratitude to John Rotor and Clayton Hayes for their hard work. They truly helped me when I needed it most. Thank you!

11 months ago

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Verified Customer

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Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

11 months ago

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Noel Blonquist Roy, Utah

Have good experience with them. I had one furnace fan I couldn’t get a repair man from them Cold day last Dec I called my own repair man but didn’t call them for approval until after the repair. My wife was ill and it was cold I couldn’t wait until Monday to get it repaired forgot to call for the repair they refused my $746 bill I sent a letter to the president to appeal it No reply no comment that was disappointing my faith in them was paying in advance three years great discount but just disappointed they haven’t responded. I have submitted two new claim and they have provided good service so far.

4 weeks ago

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Willie Murray Park Forest, Illinois

Insufficient. Almost impossible to file claim when needed., unless an extreme emergency.

1 month ago

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Rama

The service is good and quick. Thank you

1 month ago

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Rick

Having a home warranty gives me a peace of mind that if something should go wrong that I won’t be out the full amount of a repair cost. I think it truly helped us when our AC went out and evap coil and condenser needed to be replaced.

1 year ago

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Verified Customer

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Tyrone

I've generally used their online request system, which works well. A service technician contacted me quickly and resolved my dishwasher issue within a few days. Overall, the customer support has been reliable and efficient, though I wish I could provide feedback on a more personal level.

1 year ago

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Verified Customer

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Josh

I had mixed experiences with the service. While my dishwasher repair was seamless and quick, the HVAC situation was frustrating. I was concerned about a vendor's bad reviews and opted to use my own, but was disappointed when my claim was denied. Communication could improve, as I felt unsupported during the process.

1 year ago

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Verified Customer

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Badajide

I've had a great experience with Home Warranty. They respond quickly to my requests, whether it's for air conditioning issues or problems with my heating and bathroom faucet. Their prompt service gives me confidence in their support when I need it most.

1 year ago

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Verified Customer

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Jeany

I had multiple issues with service. An older technician came out, but he couldn't find the right parts and charged us unnecessarily. We still have a toilet issue and a noise from the plumbing that remains unresolved. Additionally, our dishwasher died and hasn’t worked for months. Overall, the service has been disappointing and unresolved.

1 year ago

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Verified Customer

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Isabel

I had a great experience with customer service. They were very helpful and friendly, making me feel understood and taken care of. I had a drain issue, and they responded quickly after I called. Now I'm just waiting for the parts to arrive, but I'm confident it will be resolved soon!

1 year ago

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Verified Customer

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Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

1 year ago

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Verified Customer

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Bonnie

I've had a seamless experience with Choice Warranty and my property management regarding home repairs. Issues have been handled efficiently and timely, making the service worth it. However, compensation for major problems could be better. I faced recurring issues with the air conditioning, and while repairs were made, the compensation for replacement was insufficient.

1 year ago

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Verified Customer

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Albert

I had an issue that was resolved, but navigating the website was a bit tedious. Recently, my microwave stopped working, but I rarely use it, so it hasn't been a major inconvenience for me. Overall, while the service was helpful, the online experience could improve.

1 year ago

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Verified Customer

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Herman

I've generally had a positive experience with their responsiveness. They take a little time to arrange for contractors, but I'm satisfied with the service. Recently, I had a water leak issue, and they dispatched a plumber the same day who took care of the repairs efficiently. Overall, I'm pleased with their promptness and service quality.

1 year ago

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Verified Customer

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VRMacQue

I have no complaints at all, each time I contacted Home Warranty of America the customer service representatives were very friendly and patiently answered all of my questions and walked me through filing my claim. My claims were reviewed and approved very quickly.

1 year ago

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Verified Customer

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Gina

I’ve had two other home warranty companies and this one is by FAR the best. The claims filing process was smooth as silk, as was the scheduling of technician appointments and the work itself. I highly recommend Home Warranty of America!

1 year ago

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Verified Customer

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Sherell

I found the response time to my garage door issue frustratingly slow. It took multiple calls and days before a repairman finally arrived, and by then, I really needed the service. The quick fixes were appreciated, but the overall delay was disappointing.

1 year ago

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Verified Customer

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Robert

I had a good experience with the service, receiving prompt responses and quick repairs for a dishwasher leak. However, I'm currently facing a dispute regarding a denied claim for my air conditioning unit. Overall, the turnaround has been satisfactory, with only one missed appointment due to the repairman's error.

1 year ago

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Verified Customer

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Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

1 year ago

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Verified Customer

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Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

1 year ago

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Verified Customer

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Karen

I recently used this service for repairs on my heating unit and garbage disposal. Both times, the technicians arrived quickly and completed the jobs efficiently. I'm very satisfied with the quality of work and the promptness of their response. Highly recommend for any home repair needs!

1 year ago

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Verified Customer

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Robin

I had a positive experience with my realtor and the home warranty service. They were responsive when I needed help, especially after discovering a leak in the dishwasher just before the new buyers' inspection. Everything was handled smoothly, and I appreciated their quick response. Overall, it made the process easy and stress-free.

1 year ago

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Verified Customer

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Maria

I had to use my warranty recently, and I was really impressed with how efficiently my issue was handled. I called for assistance, and they responded promptly, sending someone out the very next day. Overall, my experience with the service was great, and I appreciate how quickly they took care of my problem.

1 year ago

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Kevin

I had a great experience with customer service. They were quick to respond and efficiently resolved my issue with my garage door warranty. Although I needed help a couple of weeks ago, the representative was attentive and ensured my problem was taken care of. Overall, I'm satisfied with the service provided!

1 year ago

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Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

1 year ago

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Anonymously

I had to reach out for support regarding my hot water heater and air conditioner. While I haven't used customer support much, my experience was positive; the technician arrived promptly the next day and resolved the issue with the hot water heater quickly. Overall, I'm satisfied with the service provided.

1 year ago

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Verified Customer

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Gary

I had mixed experiences with the service. While the repair for my heating unit went smoothly and the technician did a great job, my air conditioning repair has been frustrating. It's been weeks without resolution, and I faced difficulties getting approval. Customer service could be more knowledgeable to improve the experience.

1 year ago

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Verified Customer

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Alexander

I had a mixed experience. The claims process was frustratingly slow, but the technician was prompt and helpful. I had issues with a stove burner, and their compensation was insufficient to cover the replacement cost. On a positive note, they quickly sent someone to repair a faucet. Overall, service quality varies.

1 year ago

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Verified Customer

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ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

1 year ago

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

1 year ago

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Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

1 year ago

Home Warranty of America Reviews