Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

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Verified Customer

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Terry

I'm going off of our most recent claim and they were very responsive. It was cleared up and handled and over with in 48 hours. Our air conditioning stand stopped working in the middle of this heat wave on Sunday or Saturday and we called Saturday and on Sunday we called right away and registered the claim and we had a response from Home Warranty on Sunday and they had a technician out here on Monday and it was fixed right away. They approved the they had to replace the fan and they approved it right away and it was done.

2 years ago

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Verified Customer

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Mary Ashburn, VA

I believe it is one terrific company! Online claim process is quick and easy to accomplish. Telephone representatives are friendly and professional when I need to speak to them. They get back with a service repair tech within 24 hours. When a repair service is not available, I live in a rural area, I can get my own and they work with me on that as well. Just can’t say enough great things about them.

2 years ago

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Verified Customer

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Anonymous

I'm very happy with and pleasantly surprised by Home Warranty of America. I think I've had home warranties before, but I forgot I had them by the time something broke and I could have used my warranty but I never did. This time, since I had just recently bought the warranty with the house and it happened only like a month after owning it, I remembered and rather than call the dealer I called Home Warranty of America and they did fine. It was trouble free and effortless.

2 years ago

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Verified Customer

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Bernard Virginia Beach, VA

I’ve had a contract for nine years. I’ve used it many times. Some experiences were not the greatest, some were just ok. But my last claim was our air conditioner (again) and we had a woman tech come. She fixed it is 20 minutes. Very, very pleased with how quickly she came and how quickly it was fixed. It’s worth it for peace of mind. I bought a three year contract for a discount.

2 years ago

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Verified Customer

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Ashwin

Happy with your service.it took long time but finally resolved my problem. First Sears tech came, then plumber and then again Sears. But I admire all the techs those came because of their profound knowledge and admirable skills and intellectual interest in the problem and concern of the problem They went to the root of problem and very skillful. Thank you very much to Sears and Home warranty of America,

2 years ago

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Verified Customer

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Evelyn

Whenever I call them the customer service is good. They always send somebody out within a reasonable time to deal with my issues and the service is excellent. If they can't fix it they they replace it. The service is good. Very recently I had to have a washing machine fixed and it was a minor problem. The person was in and out and they fixed it and I haven't had trouble with it since.

2 years ago

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Verified Customer

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Cristie

I renewed it a couple times since then because I like them. I had an issue with one of the servicers and as soon as I got in touch with the customer service department at Home Warranty, they got in touch with the company and it magically got dealt with. I had such a good experience with Home Warranty that I had my sister switch her company over to Home Warranty of America.

2 years ago

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Verified Customer

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Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

2 years ago

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Verified Customer

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Patricia

One of the times that I needed the service I had to call in a second time and the second representative gave additional information that was helpful. She answered my questions and it resolved the issue. The first rep didn't even seem like she took the time to look into it because she right away said no. I called HWA and they came provided the service and it was very costly but but it was done.

2 years ago

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Verified Customer

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Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

2 years ago

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Verified Customer

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Peter

I think they're great. I've had it for over 10 years. I've used them dozens of times and never a problem. Not a single problem. We needed a plumber and he came. He was extremely knowledgeable about what to do. He he was a terrific professional, nice person. There's some things that they could have chosen not to cover, but they went the extra mile for me. Whenever something's broken, they are able to find a service repairman quickly. And then they come and they fix it.

2 years ago

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Verified Customer

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Michael

They sent out service rep just 2 days after reporting the A/C was broken. The technician repaired the outside unit and has us back to cool air within 45 minutes after arrival. We are very satisfied with the quick repair time, the professionalism of the technician, and that we only had to pay the deductible for repairs that would have been hundreds more.

2 years ago

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Verified Customer

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Cathy Monrovia, CA

I called, I explained the problem, I got an email from a plumbing company within an hour scheduling an appointment. The plumber showed up, was very courteous, attempted to clear the problem and could not. He made a call and told me when the next person with the needed equipment would be here. The next plumber arrived as scheduled, fixed the problem and said thank you to me. This all was Dad’s Plumbing.

2 years ago

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Verified Customer

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Vanessa Hackathorn Tulsa, OK

I've had HWA since I purchased my first home 8 years ago because my realtor insisted the seller pay for the first year. I've renewed every year since. Months ago I unexpectedly lost my job and had no money coming in and I called to cancel and a wonderful associate of yours gave me a few months grace while I figured out what was going to happen to me. You are the only company that seemed to care about me and my situation at that time. Everything is settled now and I still have this wonderful coverage!! I can't say enough good things about you!!

2 years ago

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Verified Customer

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David Boise, ID

Home Warranty of America gives us peace of mind. We know if we have a high-dollar problem in our home, they will work with us to solve the problem. For example, we began having dishwasher trouble recently. A repairman came out and installed a part that subsequently did not solve the problem. HWA is sending us a check for a new dishwasher. They give great service and we are very glad we got on board with them.

2 years ago

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Verified Customer

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

2 years ago

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Verified Customer

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Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

2 years ago

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Verified Customer

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Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

2 years ago

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Verified Customer

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John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

2 years ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

2 years ago

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Verified Customer

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

2 years ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

2 years ago

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Verified Customer

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Amir and Leila Banyan

Great people, responded very quickly, and I will recommend them to every home owner.

2 months ago

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Verified Customer

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Felicia Kuykendall

Great customer service. I was able to get the service I needed in a timely manner

2 months ago

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Verified Customer

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Enock

Takes along time to solve client claims. Once the pro is assigned the company does not follow up with the client to make sure the issue is resolved within the desirable time frame.

3 months ago

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Verified Customer

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

3 months ago

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Verified Customer

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

3 months ago Edited November 8, 2025

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Verified Customer

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

3 months ago

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Verified Customer

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Christian Miller AND Wendy Rogers

Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager. Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave. There doesn’t seem to be a sense of urgency when an issue arises.

4 months ago

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Verified Customer

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Luis Soberanis

Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.

4 months ago

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Verified Customer

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

5 months ago

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Verified Customer

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

5 months ago

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Verified Customer

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ALTON HAYE

Home warranty of America has proven so often to be a very reliable company. Their service is of a high standard with excellent customer service.

5 months ago

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Verified Customer

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

5 months ago

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Verified Customer

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Todd

My furnace broken over 10 times in the last 18 months and HWA will not replace it.

1 week ago

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Verified Customer

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Paige

I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.

6 months ago

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Verified Customer

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

7 months ago

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Verified Customer

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TVo

I like HWA's quick responses on my claims. They have been providing excellent services. I submitted two claims this year and both were resolved satisfactory.

7 months ago

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Verified Customer

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

7 months ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

7 months ago

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Verified Customer

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

7 months ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

7 months ago

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Verified Customer

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

7 months ago

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Verified Customer

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

8 months ago

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Verified Customer

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

8 months ago

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Verified Customer

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

8 months ago

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Verified Customer

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

8 months ago

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Verified Customer

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

8 months ago

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Verified Customer

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

8 months ago

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Verified Customer

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Linda Yoes and Lindsey Simmons

Sellers provided it with purchase of new home.

2 weeks ago

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