Home Warranty of America: Read 2,199 User Reviews From Real Homeowners

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Verified Customer

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

2 years ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

2 years ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

2 years ago

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Verified Customer

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

2 years ago

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Verified Customer

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

2 months ago

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Verified Customer

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Tameka Wallece

Home Warranty is very resourceful it comes to finding a technician to assist you.

2 months ago

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Verified Customer

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Fred

They are easy to deal with. Washer and dryer were fixed quickly. Highly recommend!

2 months ago

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Verified Customer

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Ramon

have had very good experiences with HWA In the past- very punctual and professional

2 months ago

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Norman Ashcroft

They have always came through for me. They have sent me good people that fix what I’ve needed fixed.

3 months ago

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Verified Customer

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Olivier AND Hiromi Frederique

The company scheduled a repair ASAP. The service is good, but I don’t like the constant messaging to provide a review.

3 months ago

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Verified Customer

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William Bernstein

I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.

4 months ago

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Verified Customer

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David

Home warranties often get a bad rap. In the seven years we’ve been with HWA on the occasions we’ve needed them, they’ve been there for us.

4 months ago

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Verified Customer

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Timothy Ryan

Tho have had them since we bought our home 10 years ago and for the protection of the unexpected repairs. They were ok until the last 5 years. The customer service has went to shit. Bring back great service associates who are capable of making decisions and solving problems, not cheap labor to read a script :(z

5 months ago

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Verified Customer

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Walter

We are expecting a check so we can buy a new stove. Our oven hasn’t worked in well over a month and we still have not received our check. We’ve been satisfied with HWA up until now. This has been going on much too long.

5 months ago

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Verified Customer

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

5 months ago

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Charles Hursey

The service is too expensive and I would like to cancel my subscription.

1 week ago

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Nicholas Coe

We’ve had them since we bought our house.

1 week ago

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Verified Customer

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Brian

HWA responds quickly to claims. I have been happy with the result of claims we've placed regarding our AC system, but disappointed in how much I was expected to contribute to our claim for our heating system.

6 months ago

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Verified Customer

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DK

I have had HWA for the 10 years that I have owned my home. The only negative I have is that the premium raises without notice. I started paying $50/month in 2015 and now paying $85/month in 2025.

7 months ago

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Verified Customer

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Daryel

I don't have any dislike with home warranty of america.I have nothing but likes.They are very fast.They send the representative out very fast.So no gripes

7 months ago

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Verified Customer

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George A. Waller

Still learning he’s processes I feel good to have them disappointed they can’t mail me exemption coverages to offset any wrong information xpectancies on my part but still glad to have this relationship

7 months ago

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Verified Customer

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Paige

I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.

7 months ago

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Verified Customer

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

8 months ago

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Verified Customer

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Clinton Booker

It is vey easy to file a claim. Someone contacted me as soon as possible advising me of the Company to complete the repairs. They also contacted me to make sure I was satisfied.

9 months ago

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Verified Customer

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Susan Glen

Some of my Technicians and companies were good, and some weren’t . A recent garage door repair company was great. Knowledgable and did a good job. However, last year I had a bad experience with my ice maker repair. 3-4 times to repair it and order parts and it still didn’t work

9 months ago

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Verified Customer

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Joanne Moreno

People are great, however, I had to pay my co-pay twice for the same repair. A week after someone came to fix my A/C it started doing the exact same thing. Another company came out, I had to pay them another $85. They fixed it! The first trip was a waste of my money. I believe I should be refunded for the first charge.

9 months ago

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Verified Customer

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Raquel Santillan

I love that they respond quickly and arrange a serve call promptly. They also gave you a window of when they will arrive at your home. The service man that arrived was very courteous and answered all my questions.

9 months ago

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Verified Customer

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Eva Boyce

I’ve used my service twice in the past years. They have called and gotten someone to come out and take care of the problem on a timely manner. I will continue to use them indefinitely.

9 months ago

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Verified Customer

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Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

9 months ago

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Verified Customer

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Amber

I had a great experience with this company. They were responsive and professional, handling everything efficiently. It was fast and easy to deal with them, and they took care of all my needs. Highly recommend!

10 months ago

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Verified Customer

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Sharon

I had a great experience with Mr. Ellsworth and Mr. Phelps. They were incredibly professional and ready to answer all my questions. Despite a minor issue with one person, everything went smoothly, and they accomplished what I wanted in a timely manner. I'm very thankful for their awesome support!

10 months ago

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Verified Customer

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Vito

I had a great experience with this company. I didn't need much support, but when I did have questions, they were answered professionally and promptly. I'm especially grateful to Mr. Ellsworth and Mr. Phelps for their outstanding assistance, helping me complete everything in just nine days. Truly awesome service!

10 months ago

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Verified Customer

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Peggy

I had a great experience with their service. The team was prompt and efficient; they sent someone out quickly to fix my ice maker. The repair was completed in no time, and everything works perfectly now. Highly recommend!

10 months ago

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Verified Customer

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Bruce

I had a great experience with the team who were incredibly attentive and communicated with me frequently throughout the process. I want to extend my gratitude to John Rotor and Clayton Hayes for their hard work. They truly helped me when I needed it most. Thank you!

10 months ago

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Verified Customer

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Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

10 months ago

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Verified Customer

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Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

11 months ago

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Verified Customer

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Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

11 months ago

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Verified Customer

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Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

11 months ago

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Verified Customer

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Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

11 months ago

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Verified Customer

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Betty Hopper

I thought it would be a good company after talking to the salesman, but I found out it wasn’t so I canceled the last two years I have

1 month ago

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Ali Abdelkader

Great customer service and thanks for helping to solve my issue

1 month ago

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Tina Glenn

Both times have been good! Have met my needs

1 month ago

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Anthony and Dena Balzano

Said who came out to fix my fridge is gr8t

1 month ago

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Melissa Tosh

Quick response time and courteous customer service.

1 month ago

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Verified Customer

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Samantha

Because the homeowner paid for it HOWEVER the company you assigned REJECTED the claim site-UNSEEN and you have not bothered to assign a new company.

1 month ago

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Bruce

This may have been a mistake. Response time to get repair people on the way is dismal.

1 month ago

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Verified Customer

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Ratna Angina

Always pleasant and kind with customers. Excellent service

1 month ago

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Rhonda Jones

Great customer service It is true to the advertising

1 month ago

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Maria De La Cruz

Really good service, totally recommend it

1 month ago

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Emelia

It was arranged through the sale of my new house

1 month ago

Home Warranty of America Reviews