Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

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Verified Customer

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

3 years ago

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

3 years ago

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

3 years ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

3 years ago

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Clayton Dones and Elizabeth Montemayor Phoenix, Arizona

Overall process was simple for this claim and covered the suspension arms in the washing machine.

2 months ago

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John Lynch Budd, Illinois

Have had plan for years but cost keeps creeping up so might try shopping competitors.

2 months ago

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Mackenzie Miloro Washington, District of Columbia

This use to be a good company. Now prices have gone up, deductible has gone on and the contractors have gotten worse. No one I with HWA I have spoken with has really cared about me or the company.

2 months ago

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Yvette Woods St. Francois Township, Missouri

Research this company online and network my choice through friends .Overall very efficient for a Home Warranty Service company

1 month ago

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Verified Customer

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Mary Stirns Miami, Florida

I'll take my share of the blame , but did not read "the fine print" where it doesn't cover things like the handle coming off. I will know better next time.

3 months ago

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Tara Harrison Walters Budd, Illinois

I used home warranty twice recently and both technicians were professional, knowledgeable and quick.

3 months ago

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Rochelle Medcalf Hickory Hills, Illinois

It was given to me when I purchased my home. They were good in 2019, now they don’t answer the phone. Customer Service sucks. They don’t have reliable contractors, when I found my own because they took 4 weeks, they would not pay for it. I am very disappointed and dissatisfied with the service.

3 months ago

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Donna Fountain Dallas, Texas

Respond in a timely manner Schedule for repairs quickly Use and schedule good technicians So far happy with service

3 months ago

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Verified Customer

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Ralph Ormond Beach, Florida

Still waiting for a call regarding my fan for the oven. I also requested a reply regarding the chip in the glass. I have not received an answer.

3 months ago

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Cynthia Payson, Arizona

I have never been treated worse as a customer in my life. Buyer beware.

6 days ago

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Matthew Bogdan

I’d give it a zero if possible. Waiting three weeks to get a small leak fixed (diamond package). I’m on my third plumber/technician to get this job completed. All have cancelled bc HWA won’t pay them what they need in order to complete the diagnostic report HMA requires. I had to pay service fee and they won’t refund it. I basically paid $100 service fee for nothing. I’ve literally had to make over 20 calls for this leak. Communication is terrible. A complete waste of money and time.

4 months ago

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Verified Customer

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Carlos

Fast service, quick response. The only negative i would say is that the repair made was a temporary repair, and the company that home warranty sent out was suppose to order part to fix problem, this has not occurred and still no updates received from home warranty or contracting service company 2 months later.

5 months ago

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Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

5 months ago

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Verified Customer

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Gina Johnston

I chose to work with Home Warranty of America because of the reliable claims support and fast & friendly customer service!

5 months ago

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Verified Customer

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Scott Will

They appear to be a good value. Easy to work with. But I'm still waiting on my check for the dishwasher, that I had to replace.

5 months ago

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Ramesh A Patel

I like the HWA services because they provide quick and timely manner services. Provides options on priority and quality of services.

5 months ago

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Verified Customer

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Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

5 months ago

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Bettyjean Schweitzer

5 months ago

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Richard Anderson Rockwall, Texas

We have been an HWA customer for years, and have 3 other properties with HWA policies.

1 week ago

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Verified Customer

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Luce

I needed a home warranty for my house. I was referred to your company. Thank you for my washer! I hope that the rest of the things in my house can get fix.

6 months ago

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Matthew And Audrey Birkinbine

Their contract was the most comprehensive. My only issue is how stingy they are and not very user/customer friendly. It seems they outsource their call center in an effort to drive customers away (I mean in an effort to cut costs. Unfortunately it will eat away at their customer base also. Mark my words).

6 months ago

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Verified Customer

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Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

6 months ago

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Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

6 months ago

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Verified Customer

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Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

7 months ago

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Verified Customer

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

7 months ago

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Verified Customer

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

8 months ago

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Verified Customer

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

9 months ago

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

9 months ago

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Verified Customer

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Rachel Heap

The response to my claims has been quick and appreciated. My issue with my washing machine has taken longer than anticipated and instead of replacing the broken machine, I’ll be on my 5th service visit with no promise it will fix the issue.

10 months ago

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Jeff

We can't choose companies we know and trust. Also, I had my water heater replaced twice. Once, all it cost me was the service fee. The next time, it cost me the service fee, and $450.00 more. Not sure why. But that has been the only time I've felt really screwed. not sure if that's the warranty or the company the chose. Which is why I'd feel more comfortable picking a company I know.

10 months ago

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Verified Customer

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Patricia

Isas extremely unhappy with the claim placing process tha5 requires to talk to ai and gives absolutely no option to talk to a person. 8 was also unhappy that when th3 electrician identified multiple outlets and told me he was sure they would all be replaced, that 1st got a flat out denial, then an agreement to do 2, and when I appealed the decision , I spoke with someone who not only wasn‘ listening to what I said but took no responsibility just telling me „they“ denied it. She finally agreed to call the electrician and ge5t back to Me but I never heard back until the electrician came out to repair the 2 outlets. He said that h3 was surprised a5 the denial.

11 months ago

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Verified Customer

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Wendy

It was very easy to submit a claim. It took a day or two for someone to come out and repair the problem. I am very happy with the service that I have received from Home Warranty of America.

11 months ago

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Verified Customer

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Christina L. Moore

I was happy that they let me have my own person one out and fix my air conditioner. They sent the appropriate forms and information to HWA and they approved the fix and my ac was fix same day!

11 months ago

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Verified Customer

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Renee S.

Right now I’m on the fence. I’m giving my policy a chance to work again. Due to an issue earlier this year my experience dropped drastically. Vet your technicians. You have some scammers using your warranties to get over on your customers. Especially your HVAC technicians. With the technician knowing what to submit to get approval and the customer not knowing it could cost the customer unnecessary costs not necessarily needed at that time. An older unit doesn’t necessarily mean replacement.

11 months ago

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Verified Customer

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Dan

I had a frustrating experience with customer support, as it took longer than expected to resolve my issues. I also used my warranty for a washing machine, but I was disappointed with the compensation, feeling it didn't cover what I anticipated. While they did pay for the washing machine, the overall service left much to be desired.

11 months ago

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Verified Customer

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Bonnie

I found the customer service somewhat challenging to reach at first, but once connected, they were responsive. I had a toilet issue and called for help; they sent a reputable plumber who fixed it easily. However, I faced another issue with my garage door opener and had to pay a co-pay again, which was a bit frustrating.

11 months ago

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Verified Customer

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Gerald Sever Penn Hills, Pennsylvania

Not sure how to answer this. Not happy with policy coverage. But your CSR Santiago Suarez amazing. Great service!!

1 month ago

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Raymundo Petrola Santa Clara, California

Fully satisfied with the service and its promptness. Thanks

1 month ago

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Krystal Buford Houston, Texas

Devon the tech was amazing 🤩. Great service

1 month ago

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Daniel Hernandez Annapolis Junction, Maryland

Excellent service and technicians. Thanks

1 month ago

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Erik Mccann Decatur, Illinois

Good coverage. Easy to work with online and on the phone.

1 month ago

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Matilde Perez Farmers Branch, Texas

Hwa is taking very good care of my claim.

1 month ago

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Yancey Harris Birmingham, Alabama

Good customer service Professional workers

1 month ago

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RAFI CAMPBELL Portland, Oregon

Convenient when a appliance takes a dump

1 month ago

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Sheronda and Shircola Degrate and Haynes Waco, Texas

Great service friendly technicians and always on time

1 month ago

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Thaddeus Biedrzycki Paxtang, Pennsylvania

They listened to my concerns and responded

1 month ago

Home Warranty of America Reviews