Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

2 years ago

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Lisa Knoxville, TN

I have been very pleased. I had to use it very recently for a refrigerator repair. If I need a repair person locally, sometime it's very, very hard. But to have them as a backup to find somebody and get them here in a timely manner, get them to your home, it's just this is very beneficial. It saves me a lot of money. They've been very helpful with every issue I've had and I've had several, so I'm very thankful.

2 years ago

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Verified Customer

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Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

2 years ago

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Verified Customer

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Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

2 years ago

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Verified Customer

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John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

2 years ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

2 years ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

2 years ago

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

2 years ago

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Verified Customer

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Brandon

The contractor was very knowledgeable and got our water softener back up and running quickly.

2 months ago

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Susan

Wonderful agent Knowledgeable agent Right down to work Quickly solved the problem

2 months ago

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Tamyra Stusick

The service companies HWA schedule are inconsistent and unreliable. I am constantly having to follow up with the maintenance service and HW to get any communication. Super frustrating and inefficient for all parties.

2 months ago

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Verified Customer

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Thomas Freeborn

Best warranty company. There is there's service. People always know exactly what to do and are always professional.

3 months ago

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Jennifer

I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.

3 months ago

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Verified Customer

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Lucius

I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.

3 months ago

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Verified Customer

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Shirley Newby-Hall

Derek tried twice to fix icemaker. Determined unfixable. However, each time he was informative, friendly, courteous and professional

4 months ago

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Verified Customer

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Shweta Srivastava

Great company for your home appliance warranty needs. Service can be scheduled and managed easily online. Reliable and efficient service 👍👍

4 months ago

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Verified Customer

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Adam Nesteikis

Payed $100 to have someone just look at the door on washer. Just hinge needed to be replaced $20 part. Then told gonna charge more to fix it . Home Warranty won’t cover repair because said washer is not under original warranty anymore. Well if original warranty was still good why do I need Home warranty I thought you would be good when the warranty expires. So really you are useless charge to diagnose but won’t cover repair work.

4 months ago

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Verified Customer

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Shannon

My garage door motor broke and was unable to open garage. Made service call online and had repair guy same day. It was amazing!

4 months ago

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Verified Customer

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Pat De La Cruz

Overall rating is a 5 because the service was excellent! HWA took care of us in a timely manner and also the A/C Service. I was impressed!

5 months ago

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Luke

I found the product to be beautiful and durable, which is a significant plus for me. However, I prefer not to discuss it further. Overall, my experience has been positive, and I appreciate the quality.

5 months ago

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Verified Customer

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John

I had a great experience with their service. Communication was excellent, and they were very reliable. Although I haven't compared them to other blinds, I found their responsiveness impressive. They addressed my issue promptly, delivered on time, and the installation was quick. Everything works perfectly!

5 months ago

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Kathy

I had mixed experiences with the service. While communication was good, scheduling took longer than expected for some repairs. However, when my air conditioning broke, I was able to quickly reach the previous inspector who came the same day. I appreciate that quick response, especially compared to the longer wait with the warranty service.

5 months ago

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Samuel

I had a mixed experience with the service. While they communicate well and are prompt in answering questions, repairs took longer than expected. I had to wait several days for a leak and air conditioning issues to be addressed. Ultimately, they resolved the problems, but the delays were frustrating. Overall, customer service is decent, but efficiency could improve.

5 months ago

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Mary

I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.

6 months ago

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Verified Customer

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Bernard

I've faced ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a home warranty, my requests for a replacement have been denied repeatedly, and I'm frustrated with the lack of resolution. I've also had trouble with my AC warranty claims. I'm tired of paying for technicians who can't fix anything. I'm selling my home and handing over this warranty to the new owners, hoping they have better luck.

6 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with Choice Home Warranty. Despite being polite on the phone, I felt misled about my warranty covering broken items. I still don't have a stove and had to buy one myself. The air conditioning issue took over a month to resolve, with repeated attempts to fix it failing. Overall, the service was a nightmare, and I felt like they avoided paying for necessary repairs.

6 months ago

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Verified Customer

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Brittany

The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services* Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.

7 months ago

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Verified Customer

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

7 months ago

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Verified Customer

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

7 months ago

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Verified Customer

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

7 months ago

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Verified Customer

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

7 months ago

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Verified Customer

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Joe and Victoria Gross

Resolution was a disappointment. Microwave was not repaired, had to purchase and install it myself.

2 weeks ago

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Ferdinand

Call representative was courteous and knowledgeable.

3 weeks ago

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Jeff Plymell

Have had a policy with you for last couple Of houses.

3 weeks ago

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Cheryl Matthews

Coverage on home appliances and household

3 weeks ago

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Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

9 months ago

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Verified Customer

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Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

9 months ago

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Verified Customer

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Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

9 months ago

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Verified Customer

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James

I recently switched to this home warranty policy and so far, I'm happy with it. I had a repair scheduled and the service was excellent. However, it would have been nice to speak to a person beforehand. I also had to use the warranty for my dryer repair, and everything went smoothly. Overall, a positive experience!

9 months ago

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Verified Customer

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Ondulla

I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.

10 months ago

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Anonymously

I appreciate the quick resolution of my issues, which is why I rate the service highly. However, I faced challenges when my roof was leaking, and they couldn't find anyone to help, forcing me to hire someone myself. On a positive note, when I had a hot water issue, they promptly replaced my water heater, which I really appreciated.

10 months ago

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Colleen

I had a great experience with the service! They were quick, efficient, and very kind. They helped us address a plumbing issue that caused buckling in our hallway floor. Their prompt response and support made it easy to get the plumber out, and now we're working with our insurance for the flooring. Overall, they were fantastic to work with!

10 months ago

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Verified Customer

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Deborah

I've had a mix of experiences with their service. Most recently, my dryer was repaired quickly under warranty, which was great. However, I've also faced issues where I had to pay out of pocket for plumbing help after their service didn't resolve the problem. Overall, while some repairs went smoothly, not all my experiences have been satisfactory.

10 months ago

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Verified Customer

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Shatavia

I had a great experience with the service. They were quick to send someone to my house to resolve an issue with my AC, and the technician efficiently fixed the problem. I've used their service recently and was impressed by how fast they responded. Overall, I would highly recommend them for their prompt assistance.

10 months ago

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Lisa

I find the service reliable; they respond promptly to my complaints. However, customer support can be challenging, as I sometimes struggle to get clear answers. I've had issues with appliances, but their technicians are efficient and have resolved my washing machine problem quickly.

10 months ago

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Pam

I had mixed experiences with my warranty services. Initially, the first technician sent was not helpful, but the replacement resolved my issues quickly. I've had several requests, and while some were handled promptly, others took longer, especially for my HVAC system. Overall, I've been satisfied with the service provided.

10 months ago

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George Lee

I’m happy that they replaced our condenser since ours was outdated but had a little problem getting it settled, but was able to finally do it. I would recommend this company.

10 months ago

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Martha

I was very disappointed with my current water line claim. Tried to explain that it was a specific water issue related to the well and not a plumbing issue. After 3 plumbers were dispatched and cancelled, I decided to request my own company and ask for reimbursement. I submitted all the paperwork needed, but the claim was denied. I did not want to risk flooding in the garage where the leaking line was located. Very disappointed with the denial and the many calls placed to try and resolve this issue.

11 months ago

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Alfonso

When something breaks, they find you someone to go fix it so you don't have to figure out who to call. They schedule it, show up, fix it, and you're back to your regular life.

11 months ago

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Shilivea

I didn't!! Home Warrenty of America is horrible!! You put in a claim, and days go by before you hear anything or don't hear anything at all!!

1 month ago

Home Warranty of America Reviews