Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Verified Customer

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Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

1 year ago

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Verified Customer

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

1 year ago

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Verified Customer

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Anonymously

I found it difficult to reach support, and communication was a challenge due to language barriers. However, when my issue was finally addressed, the service was prompt and efficient. I had to wait a while for reimbursement after replacing my washing machine, but overall, my recent experiences with their service have been positive.

1 year ago

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Verified Customer

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Anonymously

Had a frustrating experience trying to communicate while in a fitting room. I was interrupted and couldn't provide detailed answers. The representative insisted on continuing despite my request to call back later. Overall, it felt like poor timing for a conversation, and I couldn't engage properly due to my situation.

1 year ago

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Verified Customer

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Nancy

I've had very good service overall; they respond quickly. However, I faced issues when my dryer was deemed a total loss. The price offered for a new one felt excessive and left me in a tough spot. On a positive note, when my furnace broke right after moving in, they replaced it promptly, ensuring I had heat for winter.

1 year ago

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Verified Customer

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Paul

I had a great experience with my claim process; they responded quickly and approved my furnace replacement on the same day. The turnaround was impressive, and I was very satisfied with the service. However, I am currently using my warranty for plumbing issues, and the response has been a bit slower lately, but they have been helpful overall.

1 year ago

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Verified Customer

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Rosalyn

I've been with Home Warranty of America for years, but my recent experience has been disappointing. My oven broke down twice, and although a technician came out, the problem persists. Communication has been lacking; I often have to follow up myself. I'm currently waiting on service for multiple claims, and the delays are frustrating.

1 year ago

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Verified Customer

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Ashley

I've had mixed experiences with customer support. It's often difficult to reach someone who speaks clear English, which adds to the frustration. I've had a garage spring replaced, but now I'm waiting on claims for a garage door opener and a furnace issue. Last time, it took quite a while to get reimbursed for my washing machine replacement. Overall, the service could improve.

1 year ago

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Verified Customer

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Arlo

I had limited interaction with customer support, primarily using their online system. The online prompts were straightforward, and I received a call from a repairman the same day to schedule repairs. However, I faced a frustrating delay in receiving a check for my stove repair, which was unexpected and inconvenient.

1 year ago

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Verified Customer

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Laurie

I had an excellent experience with the repair service. They were prompt in responding to my request, and even though the technician had to travel a considerable distance, they arrived quickly to fix my noisy dryer under warranty. Overall, I'm very satisfied with the service provided!

1 year ago

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Verified Customer

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Gadd

I had a positive experience with the service. They were quick, efficient, and kind when I needed to use my warranty for my dryer. Although I had to cover part of the cost myself, the team came out promptly and fixed the issue. Overall, I'm satisfied with the support I received.

1 year ago

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Verified Customer

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Craig

I had a great experience with their service! They are incredibly prompt and always get my requests done quickly. I've used them multiple times for various issues, including my water heater and HVAC systems. They also helped with my kitchen drain problem. Highly recommend for reliable and fast assistance!

1 year ago

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Verified Customer

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Anonymously

I found the service fairly responsive, but I didn't receive the support I expected. After an inspection, they questioned the need for a pool pump replacement, which felt unnecessary. Additionally, my garage door opener wasn't functioning, adding to my frustration with the process.

1 year ago

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Verified Customer

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Troy

I've had a great experience with their service. They are prompt and quick to respond, resolving issues efficiently. I've used their help for various appliances, including my kitchen drain and stove. They even ordered parts when necessary and handled everything smoothly. Highly recommend!

1 year ago

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Verified Customer

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Randi

I appreciate the quick response from the team in addressing my plumbing issue, though I encountered some inconsistency in information from different representatives. They helped arrange for a plumber to fix the problem, and I’m now working with my insurance for flooring repairs. However, my experience with the warranty for my sprinkler system was frustrating, as no one was available to assist.

1 year ago

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Verified Customer

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Mona

I had a great experience with customer support; they were always quick to respond and resolve issues. They efficiently handled my stove repair, ordering the necessary part and returning to fix it. Although they couldn't replace my washer, they promptly sent a check for it. Overall, their service has been reliable and helpful!

1 year ago

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Verified Customer

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Aleta

I had mixed experiences with customer service. I received conflicting information regarding a plumbing issue, and one representative was rude. Reaching them can be challenging. When my furnace broke, they needed to order a warranty part, but it took too long, so I had to buy a new furnace myself. They offered some financial help, but I haven't seen that yet.

1 year ago

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Verified Customer

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Larry

I had mixed experiences with the service. While the support team was responsive, my furnace issue took too long to resolve, leading me to buy a new one myself. The company contributed some funds, but I haven't received them yet. On a previous dishwasher issue, the service was disappointing, with multiple visits that didn't fix the problem. Overall, some positives but significant frustrations.

1 year ago

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Verified Customer

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Mark

I had mixed experiences with the service. While they generally respond to my requests, customer support is lacking, and not everything is handled online. I've had to replace some appliances, and while some repairs went well, the quality of technicians varies, leading to multiple visits for some issues. Overall, I think it's a decent service, but there's room for improvement.

1 year ago

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Verified Customer

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Oscar

I had a frustrating experience with the response time after reaching out for help. It took days to get a reply, which was disappointing. Additionally, I found the costs associated with the repairs to be quite high, especially after using the warranty service. It feels like I spent more than I would have if I had handled the plumbing issue directly with a professional.

1 year ago

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Verified Customer

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Stephen

I had a great experience with the service. Scheduling was easy, and the technician was reliable and knowledgeable. When my garage door opener failed, they promptly sent someone out the next day. He fixed what he could and ordered the necessary parts, promising to return soon to complete the job. Highly recommend!

1 year ago

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Verified Customer

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Mark

I had a positive experience with their service. After a couple of claims with some delays, my most recent claim was handled promptly, with a contractor arriving the next day. When my dishwasher broke, they scheduled a visit quickly, and the technician was efficient in fixing it. They also resolved a furnace issue just as swiftly. Overall, I'm very pleased with their reliability!

1 year ago

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Verified Customer

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Michele

I found the repair process to be very straightforward. I had a leaking refrigerator issue that was promptly resolved by a skilled technician. They did an excellent job fixing the problem. Additionally, when I moved into my new home, the team quickly addressed a compressor issue before I even settled in. Overall, I was impressed with the service!

1 year ago

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Verified Customer

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Susan

I've had a great experience with their service. They're quick to respond and resolve issues without any hassle. Recently, my AC was fixed within just a few days. They even replaced my washing machine without making me wait for parts. Every time I call, I get direct answers and no runaround. Highly recommend!

1 year ago

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Verified Customer

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David

I had some issues with customer service as they didn't respond to my emails, which was frustrating. However, when I did receive assistance, they handled my request quickly. I also used my warranty for a dishwasher check, but I'm still facing some issues with my water heater and HVAC systems. Overall, the service has been a mixed experience.

1 year ago

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Verified Customer

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Barry

The customer service was initially disappointing, but they quickly rectified the situation by sending a knowledgeable technician who resolved the issue efficiently. I faced a problem with my garbage disposal, which they claimed wasn't fully broken, and a hot water heater that turned out to be an electrical issue. Overall, I appreciate their responsiveness and effective solutions.

1 year ago

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Verified Customer

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Edward

I had a great experience with the service. They were prompt and professional throughout the process. I needed help with my microwave, and the technician was efficient, ordering the necessary parts and installing them without any issues. Overall, a smooth and satisfactory experience!

1 year ago

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Verified Customer

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Louise

I had a great experience with the service! When my swimming pool had an issue, they quickly found a provider who fixed it the same day. Although one provider didn't show up, they immediately found me another who came the next day. I was impressed by their responsiveness and efficiency in resolving my claims!

1 year ago

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Verified Customer

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Yolanda

I had a good experience using my warranty service. The first response was quick, and they resolved a minor water issue the same day. For my air conditioner and furnace, it took a bit longer to get someone out, but they completed the repairs satisfactorily. Overall, I’m happy with the service I received.

1 year ago

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Verified Customer

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Osvaldo

I had a great experience with the service. They were prompt and professional in resolving my issues. When I had no hot water, they quickly replaced my water heater, and when my microwave needed repair, a technician was sent to assess and fix it without any hassle. Overall, the speed of resolution and smooth process were much appreciated!

1 year ago

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Verified Customer

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Fred

I've had a great experience with customer service. They're always pleasant and informative, making conversations easy. Recently, I had an urgent plumbing issue, and they quickly arranged for a technician to help. Everything flowed smoothly, from the online request to the technician's arrival. Highly recommend their prompt and efficient service!

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with the warranty service. Initially, I managed to get things resolved after multiple attempts, but my recent interaction has been disappointing. The company sent a highly rated service provider who turned out to be a rip-off, and now I'm left waiting for a resolution. Overall, I'm not satisfied with the service.

1 year ago

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Verified Customer

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Pablo and Kristi Diaz

I am very satisfied with the service provided by HWA and will continue to recommend to my friends and neighbors. The website to submit a claim is very user friendly and they respond almost immediately. Every technician that they have assigned to my different claims has been very professional and extremely knowledgeable in their field.

1 year ago

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Verified Customer

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Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

1 year ago Edited November 26, 2024

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Verified Customer

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Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

1 year ago

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Verified Customer

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Edward

I had a good experience with the technician who promptly addressed my heating issue. He quickly diagnosed the problem, plugged everything back in, and got my system working again. Overall, I was satisfied with the service and the technician's efficiency.

1 year ago

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Verified Customer

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Maria

I had a good experience with the service. The repairman was very efficient and fixed my refrigerator, which wasn't making ice. However, I struggled to communicate my issues clearly due to my limited English. Overall, the service was fast and effective, but I found it challenging to articulate my concerns during the call.

1 year ago

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Verified Customer

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Robert

I had a good experience with customer service, though it took a bit to get clarity on my warranty. The follow-up was impressive, and while I had to pay for repairs, the technician addressed my refrigerator issue effectively. Overall, I would rate the service positively, despite a few initial confusions.

1 year ago

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Verified Customer

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Jimmy

I had a mixed experience with the service. I inquired about a gasket for my kitchen sink, but unfortunately, it wasn’t available at the moment. The responses were prompt, but I felt disappointed that my needs weren't fully met. Overall, I appreciate the quick replies but hope for better product availability in the future.

1 year ago

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Verified Customer

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Cynthia

I had a great experience with the service. They responded promptly and sent someone who did the job well. There was only one instance where I needed assistance with my heating system, and the technician quickly fixed the issue by reconnecting the gas and wire. Overall, I was very satisfied with their help!

1 year ago

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Verified Customer

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Brian

I faced significant challenges with service requests, often hindered by red tape and issues accessing necessary reports online. While the technicians were always courteous and efficient, like the one who repaired my oven, the process itself was frustrating. The garage door repair also involved too much back and forth, making the experience less than ideal.

1 year ago Edited November 26, 2024

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Verified Customer

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susan esparza Clovis, CA

I had a great experience with customer support; they were prompt and the technician was very knowledgeable. However, there was a delay when fixing my toilet as the technician needed to get clearance over the phone, but he handled it professionally. Overall, I was satisfied with the service provided.

1 year ago

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Verified Customer

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Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. Initially, I felt unsure due to a lack of experience, but they quickly sent a skilled technician who resolved my refrigerator's ice dispenser issue after a follow-up. Overall, while there were some hiccups, the promptness and effectiveness of the service left me satisfied.

1 year ago

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Verified Customer

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Sarah

The only thing that I dislike is that I currently have a leaking drain pipe and so far they have sent out 2 different plumbers and now they are sending a third. However, the warranty won't tell me why they are sending different plumbers. I would like to know if they didn't want or couldn't do the job or if they were charging too much. I am in the dark on this one and it is really getting annoying because it has been going on for a month now and I have no resolution or approval/denial. All the rest of my claims were quickly taken care of and resolved.

1 year ago

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Verified Customer

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Danja

Very easy to work with, we have had them for 7 years now and had to file a couple claims. They were very courteous, took care of my issues in a very short time. No hassle no problems. No hidden fees or lots of runaround from them. Straight forward and easy to deal with

1 year ago

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

1 year ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

1 year ago

Home Warranty of America Reviews