Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Shannon

My garage door motor broke and was unable to open garage. Made service call online and had repair guy same day. It was amazing!

5 months ago

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Michael Crawford

HORRIBLE. You do NOT follow up on existing claims and I had to make multiple calls

1 week ago

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

6 months ago

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

6 months ago

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

6 months ago

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

6 months ago

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Mary

I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.

6 months ago

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Bernard

I've faced ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a home warranty, my requests for a replacement have been denied repeatedly, and I'm frustrated with the lack of resolution. I've also had trouble with my AC warranty claims. I'm tired of paying for technicians who can't fix anything. I'm selling my home and handing over this warranty to the new owners, hoping they have better luck.

6 months ago

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Anonymously

I had a frustrating experience with Choice Home Warranty. Despite being polite on the phone, I felt misled about my warranty covering broken items. I still don't have a stove and had to buy one myself. The air conditioning issue took over a month to resolve, with repeated attempts to fix it failing. Overall, the service was a nightmare, and I felt like they avoided paying for necessary repairs.

6 months ago

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Brittany

The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services* Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.

7 months ago

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

8 months ago

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

8 months ago

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

8 months ago

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

8 months ago

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Joe and Victoria Gross

Resolution was a disappointment. Microwave was not repaired, had to purchase and install it myself.

4 weeks ago

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Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

9 months ago

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Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

9 months ago

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Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

9 months ago

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James

I recently switched to this home warranty policy and so far, I'm happy with it. I had a repair scheduled and the service was excellent. However, it would have been nice to speak to a person beforehand. I also had to use the warranty for my dryer repair, and everything went smoothly. Overall, a positive experience!

9 months ago

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Verified Customer

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Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

9 months ago

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Deborah

I've had a mix of experiences with their service. Most recently, my dryer was repaired quickly under warranty, which was great. However, I've also faced issues where I had to pay out of pocket for plumbing help after their service didn't resolve the problem. Overall, while some repairs went smoothly, not all my experiences have been satisfactory.

10 months ago

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Colleen

I had a great experience with the service! They were quick, efficient, and very kind. They helped us address a plumbing issue that caused buckling in our hallway floor. Their prompt response and support made it easy to get the plumber out, and now we're working with our insurance for the flooring. Overall, they were fantastic to work with!

10 months ago

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Ondulla

I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.

10 months ago

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Anonymously

I appreciate the quick resolution of my issues, which is why I rate the service highly. However, I faced challenges when my roof was leaking, and they couldn't find anyone to help, forcing me to hire someone myself. On a positive note, when I had a hot water issue, they promptly replaced my water heater, which I really appreciated.

10 months ago

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Verified Customer

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Shatavia

I had a great experience with the service. They were quick to send someone to my house to resolve an issue with my AC, and the technician efficiently fixed the problem. I've used their service recently and was impressed by how fast they responded. Overall, I would highly recommend them for their prompt assistance.

10 months ago

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Verified Customer

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Lisa

I find the service reliable; they respond promptly to my complaints. However, customer support can be challenging, as I sometimes struggle to get clear answers. I've had issues with appliances, but their technicians are efficient and have resolved my washing machine problem quickly.

10 months ago

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Verified Customer

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Pam

I had mixed experiences with my warranty services. Initially, the first technician sent was not helpful, but the replacement resolved my issues quickly. I've had several requests, and while some were handled promptly, others took longer, especially for my HVAC system. Overall, I've been satisfied with the service provided.

10 months ago

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George Lee

I’m happy that they replaced our condenser since ours was outdated but had a little problem getting it settled, but was able to finally do it. I would recommend this company.

11 months ago

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Martha

I was very disappointed with my current water line claim. Tried to explain that it was a specific water issue related to the well and not a plumbing issue. After 3 plumbers were dispatched and cancelled, I decided to request my own company and ask for reimbursement. I submitted all the paperwork needed, but the claim was denied. I did not want to risk flooding in the garage where the leaking line was located. Very disappointed with the denial and the many calls placed to try and resolve this issue.

11 months ago

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Verified Customer

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Alfonso

When something breaks, they find you someone to go fix it so you don't have to figure out who to call. They schedule it, show up, fix it, and you're back to your regular life.

11 months ago

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Rachel

They have always come through when needed

1 month ago

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Murali

Overall they provide good service, I'd recommend them

1 month ago

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John Henderson

Responsive, timely. Thus far the repairmen have been good to work with

1 month ago Edited November 11, 2025

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Verified Customer

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Jennifer Mcfarlane

Ease of finding a contractor to complete the job.

1 month ago

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Deanna Greene

Price is good, service has always been exemplary.

1 month ago

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Dusti

Our realtor bought this plan when we bought our house.

1 month ago

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Tom and Alice Summerville

Personal relationship with your rep through my Broker.

1 month ago

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Pattie

1 month ago

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April Brown

They tend to send unqualified technicians and don’t want to cover the necessity of issues that are requesting to be repaired.

1 month ago

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Shernette Williams

So far, my experience has been nothing short of amazing.

1 month ago

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Shilivea

I didn't!! Home Warrenty of America is horrible!! You put in a claim, and days go by before you hear anything or don't hear anything at all!!

1 month ago

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Lynn

Thanks for resolving my issue! Satisfactory

1 month ago

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Michael

Great service and Quality technicians.would recommend.

1 month ago

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Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

1 year ago Edited November 26, 2024

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Verified Customer

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Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

1 year ago

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Jimmy

I had a mixed experience with the service. I inquired about a gasket for my kitchen sink, but unfortunately, it wasn’t available at the moment. The responses were prompt, but I felt disappointed that my needs weren't fully met. Overall, I appreciate the quick replies but hope for better product availability in the future.

1 year ago

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Verified Customer

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Edward

I had a good experience with the technician who promptly addressed my heating issue. He quickly diagnosed the problem, plugged everything back in, and got my system working again. Overall, I was satisfied with the service and the technician's efficiency.

1 year ago

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Brian

I faced significant challenges with service requests, often hindered by red tape and issues accessing necessary reports online. While the technicians were always courteous and efficient, like the one who repaired my oven, the process itself was frustrating. The garage door repair also involved too much back and forth, making the experience less than ideal.

1 year ago Edited November 26, 2024

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Verified Customer

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susan esparza Clovis, CA

I had a great experience with customer support; they were prompt and the technician was very knowledgeable. However, there was a delay when fixing my toilet as the technician needed to get clearance over the phone, but he handled it professionally. Overall, I was satisfied with the service provided.

1 year ago

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Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

1 year ago

Home Warranty of America Reviews