Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

CHRISTINE SKONHOVD Phoenix, Arizona

Had to call twice, the first call was applied to the wrong address.

1 month ago

check_circle

Verified Customer

star star star star star_border

Karen Schamun

It’s a 20 year old refrigerator and instead of replacing it was decided that $600 ish for repair was acceptable. Plus tech fees. Approved only after HWA questioned whether the damage was done by a power surge and was told there a surge protector. Not only that our entire house has a surge protector so that’s never going to be the issue. I feel that it should have been replaced since the compressor has issues. Not the problem this time since the control board was replaced.

1 year ago

check_circle

Verified Customer

star star star star star_border

Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

1 year ago

check_circle

Verified Customer

star star star star star

Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

1 year ago

check_circle

Verified Customer

star star star star star

Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

1 year ago

check_circle

Verified Customer

star star star star star

John

I had a minor issue with one of the team members, but overall, they were incredibly responsive and professional. The entire process went smoothly, and they took care of everything we needed. Just a great company to deal with!

1 year ago

check_circle

Verified Customer

star star star star star

Naseem

I found the service to be incredibly fast and efficient. It truly exceeded my expectations! The representatives were very helpful, and the overall experience was fantastic. I highly recommend this service to anyone looking for reliability and quality.

1 year ago

check_circle

Verified Customer

star star star star star

Tony

I had a great experience with the service. The team was responsive and provided timely answers to my questions, making the entire process smooth and efficient. Overall, I think they did an excellent job, and I appreciate their efforts in getting everything done promptly.

1 year ago

check_circle

Verified Customer

star star star star star

Mike

I had a fantastic experience! The team was extremely knowledgeable and helpful, making the process simple and efficient. I appreciated their timely responses and the overall job they did. I would definitely give everyone involved an A plus for their excellent work!

1 year ago

check_circle

Verified Customer

star star star star star

Kristin

I had a good experience overall. They answered all my questions and delivered on their promises. However, I did feel a bit of pain seeing my credit score drop. I recently used their service to replace my hot water heater, and it went smoothly. I'm satisfied with the support I've received so far.

1 year ago

check_circle

Verified Customer

star star star star star

Jack

I had a great experience with their service! They were very helpful and timely when I needed assistance with my hot water heater. Most recently, I called them about my refrigerator's ice maker not working, and they quickly sent someone to fix it. Overall, I'm very satisfied with their responsiveness and quality of work!

1 year ago

check_circle

Verified Customer

star star star star star

Danny

I had a great experience with the service! The quality of materials was impressive for the price, and I loved having samples brought to my home to see how they'd look in my space. Customer support was responsive; they quickly addressed an issue with my air conditioning. Overall, a very positive experience!

1 year ago

check_circle

Verified Customer

star star star star star

Richard

I was impressed with the quality and appearance of the product; it was exactly what I wanted. Customer service has been responsive whenever I called. Although it took some time to get a technician for my dishwasher repair, they arrived with the necessary part and fixed it quickly. Overall, a positive experience!

1 year ago

check_circle

Verified Customer

star star star star star

Vicente

I absolutely love this product! It looks fantastic and operates effortlessly. The quality is impressive, and I found it to be very fast and efficient. I did have to use the warranty for the oven and stove, but overall, I'm very satisfied with my purchase!

1 year ago

check_circle

Verified Customer

star star star star star

James

I had a great experience with customer support. They were prompt and efficient in addressing my repair needs, especially when I had to use the warranty for my oven and stove. The service team handled the valve failure quickly and professionally, ensuring everything was fixed. I'm very satisfied with the service I received!

1 year ago

check_circle

Verified Customer

star star star star star

Jean

I've had a great experience so far! The customer service has been exceptional, with helpful staff always ready to assist. Tracy, the consultant, was outstanding, and Kofi, the installer, was wonderful too. They promptly addressed my basement drain issue, coming back quickly to resolve the clog. Overall, I have nothing to complain about!

1 year ago

check_circle

Verified Customer

star star star star star

Philip

I've had these appliances for about a month, and they seem great—very responsive! I frequently use the motor-driven Gizmo that adjusts them, especially since I bought an older house with appliances that might not last long. I decided to get a warranty, and it's been worthwhile for the peace of mind!

1 year ago

check_circle

Verified Customer

star star star star star

Katherine

I had an excellent experience with the service. The quality of the finished product was outstanding, the best I've ever seen. The staff was attentive, listened to my needs, and responded quickly. The installer was knowledgeable and provided great information about the blinds. Overall, it was a quality interaction. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

Rick

Having a home warranty gives me a peace of mind that if something should go wrong that I won’t be out the full amount of a repair cost. I think it truly helped us when our AC went out and evap coil and condenser needed to be replaced.

1 year ago

check_circle

Verified Customer

star star star star star_border

Bonnie

I've had a seamless experience with Choice Warranty and my property management regarding home repairs. Issues have been handled efficiently and timely, making the service worth it. However, compensation for major problems could be better. I faced recurring issues with the air conditioning, and while repairs were made, the compensation for replacement was insufficient.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

1 year ago

check_circle

Verified Customer

star star star star star

Jeany

I had multiple issues with service. An older technician came out, but he couldn't find the right parts and charged us unnecessarily. We still have a toilet issue and a noise from the plumbing that remains unresolved. Additionally, our dishwasher died and hasn’t worked for months. Overall, the service has been disappointing and unresolved.

1 year ago

check_circle

Verified Customer

star star star star star

Badajide

I've had a great experience with Home Warranty. They respond quickly to my requests, whether it's for air conditioning issues or problems with my heating and bathroom faucet. Their prompt service gives me confidence in their support when I need it most.

1 year ago

check_circle

Verified Customer

star star star star star

Tyrone

I've generally used their online request system, which works well. A service technician contacted me quickly and resolved my dishwasher issue within a few days. Overall, the customer support has been reliable and efficient, though I wish I could provide feedback on a more personal level.

1 year ago

check_circle

Verified Customer

star star star star star

Josh

I had mixed experiences with the service. While my dishwasher repair was seamless and quick, the HVAC situation was frustrating. I was concerned about a vendor's bad reviews and opted to use my own, but was disappointed when my claim was denied. Communication could improve, as I felt unsupported during the process.

1 year ago

check_circle

Verified Customer

star star star star star

Herman

I've generally had a positive experience with their responsiveness. They take a little time to arrange for contractors, but I'm satisfied with the service. Recently, I had a water leak issue, and they dispatched a plumber the same day who took care of the repairs efficiently. Overall, I'm pleased with their promptness and service quality.

1 year ago

check_circle

Verified Customer

star star star star star

Albert

I had an issue that was resolved, but navigating the website was a bit tedious. Recently, my microwave stopped working, but I rarely use it, so it hasn't been a major inconvenience for me. Overall, while the service was helpful, the online experience could improve.

1 year ago

check_circle

Verified Customer

star star star star star

Isabel

I had a great experience with customer service. They were very helpful and friendly, making me feel understood and taken care of. I had a drain issue, and they responded quickly after I called. Now I'm just waiting for the parts to arrive, but I'm confident it will be resolved soon!

1 year ago

check_circle

Verified Customer

star star star star star

VRMacQue

I have no complaints at all, each time I contacted Home Warranty of America the customer service representatives were very friendly and patiently answered all of my questions and walked me through filing my claim. My claims were reviewed and approved very quickly.

1 year ago

check_circle

Verified Customer

star star star star star

Gina

I’ve had two other home warranty companies and this one is by FAR the best. The claims filing process was smooth as silk, as was the scheduling of technician appointments and the work itself. I highly recommend Home Warranty of America!

1 year ago

check_circle

Verified Customer

star star star star star

Kevin

I had a great experience with customer service. They were quick to respond and efficiently resolved my issue with my garage door warranty. Although I needed help a couple of weeks ago, the representative was attentive and ensured my problem was taken care of. Overall, I'm satisfied with the service provided!

1 year ago

check_circle

Verified Customer

star star star star star

Maria

I had to use my warranty recently, and I was really impressed with how efficiently my issue was handled. I called for assistance, and they responded promptly, sending someone out the very next day. Overall, my experience with the service was great, and I appreciate how quickly they took care of my problem.

1 year ago

check_circle

Verified Customer

star star star star star

Robin

I had a positive experience with my realtor and the home warranty service. They were responsive when I needed help, especially after discovering a leak in the dishwasher just before the new buyers' inspection. Everything was handled smoothly, and I appreciated their quick response. Overall, it made the process easy and stress-free.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

1 year ago

check_circle

Verified Customer

star star star star star_border

Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

I had a good experience with the service, receiving prompt responses and quick repairs for a dishwasher leak. However, I'm currently facing a dispute regarding a denied claim for my air conditioning unit. Overall, the turnaround has been satisfactory, with only one missed appointment due to the repairman's error.

1 year ago

check_circle

Verified Customer

star star star star star

Sherell

I found the response time to my garage door issue frustratingly slow. It took multiple calls and days before a repairman finally arrived, and by then, I really needed the service. The quick fixes were appreciated, but the overall delay was disappointing.

1 year ago

check_circle

Verified Customer

star star star star star

Karen

I recently used this service for repairs on my heating unit and garbage disposal. Both times, the technicians arrived quickly and completed the jobs efficiently. I'm very satisfied with the quality of work and the promptness of their response. Highly recommend for any home repair needs!

1 year ago

check_circle

Verified Customer

star star star star star_border

Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

1 year ago

check_circle

Verified Customer

star star star star star

Alexander

I had a mixed experience. The claims process was frustratingly slow, but the technician was prompt and helpful. I had issues with a stove burner, and their compensation was insufficient to cover the replacement cost. On a positive note, they quickly sent someone to repair a faucet. Overall, service quality varies.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had to reach out for support regarding my hot water heater and air conditioner. While I haven't used customer support much, my experience was positive; the technician arrived promptly the next day and resolved the issue with the hot water heater quickly. Overall, I'm satisfied with the service provided.

1 year ago

check_circle

Verified Customer

star star star star star

Gary

I had mixed experiences with the service. While the repair for my heating unit went smoothly and the technician did a great job, my air conditioning repair has been frustrating. It's been weeks without resolution, and I faced difficulties getting approval. Customer service could be more knowledgeable to improve the experience.

1 year ago

check_circle

Verified Customer

star star star star star

ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

1 year ago

check_circle

Verified Customer

star star star star star_border

Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

1 year ago

check_circle

Verified Customer

star star star star star_border

Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

1 year ago

check_circle

Verified Customer

star star star star star

Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

I had a great experience with the HVAC service. They were very responsive when my system died and worked closely with a local company to schedule a technician. The appointment was handled efficiently, and now I have both air conditioning and heat. Highly recommend their services!

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

1 year ago

check_circle

Verified Customer

star star star star star

Rosalyn

I've been with Home Warranty of America for years, but my recent experience has been disappointing. My oven broke down twice, and although a technician came out, the problem persists. Communication has been lacking; I often have to follow up myself. I'm currently waiting on service for multiple claims, and the delays are frustrating.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

Had a frustrating experience trying to communicate while in a fitting room. I was interrupted and couldn't provide detailed answers. The representative insisted on continuing despite my request to call back later. Overall, it felt like poor timing for a conversation, and I couldn't engage properly due to my situation.

1 year ago

Home Warranty of America Reviews