Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Lyman Welch

Good coverage in the policy. Good reviews.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Otis

Their contractors are sub par , we filed 2 claims and our 2 appliances are not fixed but they were paid

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Delores

The previous owner purchased the warranty for me as part of the sale agreement.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Dennis Edward Bryant

Dryer issues are not totally resolved yet

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Eric Wheatley

it was given at the purchase of our home

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marvin Jenkins

At the present time I have a claim in for more than 2 weeks and still not repaired so what do you expect me to give you

3 weeks ago

check_circle

Verified Customer

star star star_border star_border star_border

Danny

No follow-up on approved repairs-difficult to get a rep that shows interest in final resolution.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephen and Sarah Vogel

Every claim is a hassle and fight. Like typical insurance companies but without the presence of competence.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

9 months ago

check_circle

Verified Customer

star star star star star_border

Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

9 months ago

check_circle

Verified Customer

star star star star star_border

Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

9 months ago

check_circle

Verified Customer

star star star star star

Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

11 months ago

check_circle

Verified Customer

star star star star star_border

Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

11 months ago

check_circle

Verified Customer

star star star star star_border

Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

11 months ago

check_circle

Verified Customer

star star star star star_border

Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

11 months ago

check_circle

Verified Customer

star star star star star_border

James

I recently switched to this home warranty policy and so far, I'm happy with it. I had a repair scheduled and the service was excellent. However, it would have been nice to speak to a person beforehand. I also had to use the warranty for my dryer repair, and everything went smoothly. Overall, a positive experience!

11 months ago

check_circle

Verified Customer

star star star star star

Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

2 weeks ago

check_circle

Verified Customer

star star star star star

Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Shaner

Still nothing from the garage door repair. No rebooking has been confirmed. I know it was during the holidays but it shouldn’t take two weeks.

1 month ago

check_circle

Verified Customer

star star star star star

Henry

Very professional ,great personality. Thank you Carson.

1 month ago

check_circle

Verified Customer

star star star star star

Athena B Cecil

Fixed problem with wash machine.very happy

1 month ago Edited January 31, 2026

check_circle

Verified Customer

star star star star star_border

Todd Foster

I switched over from American Home Shield looking for better coverage.

1 month ago

check_circle

Verified Customer

star star star star star

Craig

I had a great experience with their service! They are incredibly prompt and always get my requests done quickly. I've used them multiple times for various issues, including my water heater and HVAC systems. They also helped with my kitchen drain problem. Highly recommend for reliable and fast assistance!

1 year ago

check_circle

Verified Customer

star star star star star

Troy

I've had a great experience with their service. They are prompt and quick to respond, resolving issues efficiently. I've used their help for various appliances, including my kitchen drain and stove. They even ordered parts when necessary and handled everything smoothly. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

Mona

I had a great experience with customer support; they were always quick to respond and resolve issues. They efficiently handled my stove repair, ordering the necessary part and returning to fix it. Although they couldn't replace my washer, they promptly sent a check for it. Overall, their service has been reliable and helpful!

1 year ago

check_circle

Verified Customer

star star star star star

Laurie

I had an excellent experience with the repair service. They were prompt in responding to my request, and even though the technician had to travel a considerable distance, they arrived quickly to fix my noisy dryer under warranty. Overall, I'm very satisfied with the service provided!

1 year ago

check_circle

Verified Customer

star star star star star

Gadd

I had a positive experience with the service. They were quick, efficient, and kind when I needed to use my warranty for my dryer. Although I had to cover part of the cost myself, the team came out promptly and fixed the issue. Overall, I'm satisfied with the support I received.

1 year ago

check_circle

Verified Customer

star star star star star_border

Randi

I appreciate the quick response from the team in addressing my plumbing issue, though I encountered some inconsistency in information from different representatives. They helped arrange for a plumber to fix the problem, and I’m now working with my insurance for flooring repairs. However, my experience with the warranty for my sprinkler system was frustrating, as no one was available to assist.

1 year ago

check_circle

Verified Customer

star star star star star_border

Aleta

I had mixed experiences with customer service. I received conflicting information regarding a plumbing issue, and one representative was rude. Reaching them can be challenging. When my furnace broke, they needed to order a warranty part, but it took too long, so I had to buy a new furnace myself. They offered some financial help, but I haven't seen that yet.

1 year ago

check_circle

Verified Customer

star star star star star_border

Larry

I had mixed experiences with the service. While the support team was responsive, my furnace issue took too long to resolve, leading me to buy a new one myself. The company contributed some funds, but I haven't received them yet. On a previous dishwasher issue, the service was disappointing, with multiple visits that didn't fix the problem. Overall, some positives but significant frustrations.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mark

I had mixed experiences with the service. While they generally respond to my requests, customer support is lacking, and not everything is handled online. I've had to replace some appliances, and while some repairs went well, the quality of technicians varies, leading to multiple visits for some issues. Overall, I think it's a decent service, but there's room for improvement.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I found the service fairly responsive, but I didn't receive the support I expected. After an inspection, they questioned the need for a pool pump replacement, which felt unnecessary. Additionally, my garage door opener wasn't functioning, adding to my frustration with the process.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mark

I had a positive experience with their service. After a couple of claims with some delays, my most recent claim was handled promptly, with a contractor arriving the next day. When my dishwasher broke, they scheduled a visit quickly, and the technician was efficient in fixing it. They also resolved a furnace issue just as swiftly. Overall, I'm very pleased with their reliability!

1 year ago

check_circle

Verified Customer

star star star star star

Stephen

I had a great experience with the service. Scheduling was easy, and the technician was reliable and knowledgeable. When my garage door opener failed, they promptly sent someone out the next day. He fixed what he could and ordered the necessary parts, promising to return soon to complete the job. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star_border

Oscar

I had a frustrating experience with the response time after reaching out for help. It took days to get a reply, which was disappointing. Additionally, I found the costs associated with the repairs to be quite high, especially after using the warranty service. It feels like I spent more than I would have if I had handled the plumbing issue directly with a professional.

1 year ago

check_circle

Verified Customer

star star star star star

Susan

I've had a great experience with their service. They're quick to respond and resolve issues without any hassle. Recently, my AC was fixed within just a few days. They even replaced my washing machine without making me wait for parts. Every time I call, I get direct answers and no runaround. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

Louise

I had a great experience with the service! When my swimming pool had an issue, they quickly found a provider who fixed it the same day. Although one provider didn't show up, they immediately found me another who came the next day. I was impressed by their responsiveness and efficiency in resolving my claims!

1 year ago

check_circle

Verified Customer

star star star star star

David

I had some issues with customer service as they didn't respond to my emails, which was frustrating. However, when I did receive assistance, they handled my request quickly. I also used my warranty for a dishwasher check, but I'm still facing some issues with my water heater and HVAC systems. Overall, the service has been a mixed experience.

1 year ago

check_circle

Verified Customer

star star star star star

Yolanda

I had a good experience using my warranty service. The first response was quick, and they resolved a minor water issue the same day. For my air conditioner and furnace, it took a bit longer to get someone out, but they completed the repairs satisfactorily. Overall, I’m happy with the service I received.

1 year ago

check_circle

Verified Customer

star star star star star_border

Barry

The customer service was initially disappointing, but they quickly rectified the situation by sending a knowledgeable technician who resolved the issue efficiently. I faced a problem with my garbage disposal, which they claimed wasn't fully broken, and a hot water heater that turned out to be an electrical issue. Overall, I appreciate their responsiveness and effective solutions.

1 year ago

check_circle

Verified Customer

star star star star star

Michele

I found the repair process to be very straightforward. I had a leaking refrigerator issue that was promptly resolved by a skilled technician. They did an excellent job fixing the problem. Additionally, when I moved into my new home, the team quickly addressed a compressor issue before I even settled in. Overall, I was impressed with the service!

1 year ago

check_circle

Verified Customer

star star star star star

Edward

I had a great experience with the service. They were prompt and professional throughout the process. I needed help with my microwave, and the technician was efficient, ordering the necessary parts and installing them without any issues. Overall, a smooth and satisfactory experience!

1 year ago

check_circle

Verified Customer

star star star star star

Osvaldo

I had a great experience with the service. They were prompt and professional in resolving my issues. When I had no hot water, they quickly replaced my water heater, and when my microwave needed repair, a technician was sent to assess and fix it without any hassle. Overall, the speed of resolution and smooth process were much appreciated!

1 year ago

check_circle

Verified Customer

star star star star star

Fred

I've had a great experience with customer service. They're always pleasant and informative, making conversations easy. Recently, I had an urgent plumbing issue, and they quickly arranged for a technician to help. Everything flowed smoothly, from the online request to the technician's arrival. Highly recommend their prompt and efficient service!

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a frustrating experience with the warranty service. Initially, I managed to get things resolved after multiple attempts, but my recent interaction has been disappointing. The company sent a highly rated service provider who turned out to be a rip-off, and now I'm left waiting for a resolution. Overall, I'm not satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star star

Pablo and Kristi Diaz

I am very satisfied with the service provided by HWA and will continue to recommend to my friends and neighbors. The website to submit a claim is very user friendly and they respond almost immediately. Every technician that they have assigned to my different claims has been very professional and extremely knowledgeable in their field.

1 year ago

check_circle

Verified Customer

star star star star star_border

Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

1 year ago

check_circle

Verified Customer

star star star star star_border

Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

1 year ago Edited November 26, 2024

check_circle

Verified Customer

star star star star star

Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

1 year ago

Home Warranty of America Reviews