Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

The representatives that I was dealing with were very clear and concise. I called the representative that initially when I purchased the house, and she was super nice, very detailed, thorough, and it made it easy and she also gave me the information. And it was very, very simple for me to use the warranty program when my pool pump broke.

1 year ago

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Amy

The worker was very good, it just took a long time to get the people out here to do the work. I understand that's because there was a big weather event and there were lots of customers, but I didn't have running water for 17 days. I have used it several times and have always had very efficient, competent, pleasant, and polite folks to come and do the work. I had the garage door opener repaired and several plumbers have been out, and they've all been exceptionally good experiences with the people that came.

1 year ago

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Sheila

Because you have been good to me and everything that I needed. I've used my warranty for my water heater and everything that was right there, and worked out. Everything was positive and I got a new water heater. I had no problems. Anything broke down you're always there to come out on time.

1 year ago

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Jason

It's not that they don't provide the customer service. I just have a hard time understanding the representative. I have an open claim right now, and everything is running smoothly. We're just waiting for the part to come in. It was done in a timely manner.

1 year ago

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Nicole Park Ridge, IL

At first I thought that HWA was a good thing and that they were really interested in the well being of my house appliances and such. From day one there was communication, contractor and scheduling issues. I'm not a person who believes in just good enough when fixing or repairing something. I also know how things work, where to get parts and how to fix things too. One of the most annoying things is the price of coverage going up each year with the benefits decreasing. The renewal persuasion, sweet talking and slight strong arming to make me renew each year was pretty comical. I'm glad my policy is lapsing at the end of March and I won't have to deal with lack of customer service knowledge, waiting days to get a service scheduled and questionable repair jobs that I have had to correct myself. Unless you have some major stuff you know is going to go wrong in your house or you have no knowledge of how to fix things then maybe HWA is for you. Just be prepared to wait, be frustrated and have to be on your toes with all the subcontractors and questionable ethics.

1 year ago

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Kenneth

The woman that I dealt with, though I didn't get the answers that I was looking for, was very professional and very informative. She did her best. The last 2 times I've had to use it, my refrigerator that went out and the dishwasher went out. I would have certainly been appreciative if we would have gotten anywhere close to the value of these appliances. The money they offered was 30% of what it cost us to replace these items. So I'm looking for a home warranty when this thing expires, I did buy it for 3 years. I'll be looking for somebody who gives me more of a replacement value than just 30% of the value of the replacement product.

1 year ago

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Guillermo

I don't get any real answers when I ask questions. I just get whatever is printed on the website, no details. I just recently had to file a claim for my washing machine. A service guy came out and he said it costs too much to repair so then I gotta buy out. But Home Warranty doesn't explain two things. One, they don't explain why they came up with the value they did, because it's not enough to pay for a new washing machine. And then two, they can't really explain to me why I have to wait up to 30 days to receive the payout when I need a washing machine now. So now I am out of a washing machine for a couple of weeks until I get the payout, and I still have to pay extra, so it almost doesn't make it worth it to use Home Warranty.

1 year ago

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Verified Customer

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Pauline

The tech that came out was very knowledgeable about what he was doing and it made me feel really assured that he knew what he was doing and he fixed the issue. It did not take long and he explained the steps, so that was very helpful.

1 year ago

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Verified Customer

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Melissa

We just had somebody come out today. Our thermostat and our furnace wasn't working properly, so I went online and submitted a claim. And then they emailed me back right away, saying that the claim had been submitted and they would contact someone to come out to work on the furnace. And they had somebody out within 2 days.

1 year ago

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Rick Kinney Elmhurst, IL

They have a very spotty record on whether or not things are covered. I recently had an issue with the surge protector that my entire house has. It's basically there to cover ALL appliances in the house without having a surge protector at the outlet level. Well, mine is spent, and I talked to them about replacing it. They denied it, and that makes NO SENSE. This is PREVENTATIVE MAINTENANCE... waaaaay cheaper than replacing a fridge or dryer or anything like that. I'd say the rate of them covering something breaking is about 50-50... and often you'll learn that they won't cover something AFTER you've shelled out a hundred bucks for the service call.

1 year ago

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Verified Customer

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Diane

I have never had any problems with them. Anytime I've called them, they send the technicians and the technicians do whatever they need to do to complete the job. They always come through with whatever my issues are in my home, making sure that I get the technician that I need in a timely manner.

1 year ago

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Verified Customer

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Dave

It's come in handy with my A/C. I've had two A/C replacements in the last couple of years. And it was a little more complicated than the furnace, but ultimately it got done and we're saving a lot of money having the warranty. Whenever I call, I get a person and they help me in, their responses quickly.

1 year ago

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Verified Customer

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Andrea Brown Houston, TX

I just purchased my home and the heat wasn't working properly. So I had to contact Home warranty of America. The customer service was excellent and the technician that arrived at my home was very professional he located the issue with my furnace and my heat is working. I would definitely recommend this company.

1 year ago

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Verified Customer

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Marge Adkins-Cline Peoria, AZ

We have had Home Warranty since we bought our home in Aug. 2003. It has saved us money because we don't have the money to put out to get things fixed or replaced. It's worth it to us, Almost everyone they have sent us has been great.

1 year ago

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Margarette Secreto Spring Hill, FL

It was good except for the fact that the installer was waiting for authorization and was about to leave without installing a new garage door opener because he hadn’t heard back from the company. I called the company and was told it was approved. I found out later via email that it was approved before I contacted them. The installer assumed that you would get back to him.

1 year ago

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Verified Customer

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Tonya Miller Waldorf, MD

Great customer service quick on setup claims to make there customer feel at ease just the whole process communication is great all around HWA is like a blanket on a cold day. Keep the customers warm and cozy while the do all the work for you.

1 year ago

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Verified Customer

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Roy moore

Anytime I've called, they've had answers right away. I was getting ready to sell my house and the home inspection found a couple of things wrong. Use my home warranty to call in a service provider for that and they came in and fixed the issues.

1 year ago

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Verified Customer

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Bernadette

They were prompt in resolving my issue. Just used the warranty to have my hot water heater replaced and they allowed me to find my own technician. The warranty company pays part of the bill for the technician and part of the cost for the hot water heater.

1 year ago

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Thomas Maybin

They were pretty transparent and they made sure that I was kept up to date with everything. Dude was very knowledgeable, fixed it within a couple of hours. Very professional and very respectful of my property. Explained everything to me in terms I could understand. He was a real nice guy.

2 years ago Edited December 11, 2023

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Helen Atthowe Hamilton, MT

One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.

2 years ago

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Verified Customer

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Cindy

One of my showers was clogged up, and they came within a couple of days. He wasn't sure if he was going to be able to unclog it, but he tried anyway and it unclogged the shower. They gave me a great deal when I added my septic tank.

2 years ago

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John-Robert Canaan Tempe, AZ

Good company overall. They usually come through in the end but the replacement offers typically only cover only 30% to 40% of even the cheapest replacement option. We have learned some things the hard way though like needing to follow up on a claim within 30 days or they will charge you the service fee twice. This was never explained up front so we lost $75.

2 years ago

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Verified Customer

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Dorothy

If I had to pay out of pocket it would be more than what I pay yearly. When it really gets down to it, you're using it for peace of mind, and it's worth it. They give a speedy response to claims and the vendors that they send out are professional and they get the job done.

2 years ago

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Verified Customer

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Gilda

They're always very courteous and they explain a lot of things thoroughly: how the appointment will go and how the process works. They send me an e-mail confirming who they're sending and they are very accommodating. I have recommended it to friends with family, even other people here in the condo.

2 years ago

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Scott Smothermon WA

Starting the process online was very simple and smooth. The website was not so intuitive to be able to track the status of my claim. Whoever they used was flexible and helpful although it got scheduled initially with no contact to me and what I had going on. I did have to call HWA to get them to move on an approval the repair company was waiting on. Overall relatively pleased, although my dishwasher still does not work 100%. It wasn’t working at all, now it washes but does not seem to dry the dishes well.

2 years ago

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Verified Customer

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Margot Almendarez-Rendon San Antonio, TX

Beyond great service! The A/C technician and company owner answered our phone call after hours and solved out problem on a weekend day. It’s very hot in Texas, and this immediate repair and motor replacement was a lifesaver.

2 years ago

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Verified Customer

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Connie

When I called, the person who answered the phone was courteous, then took my information and set up the appointment with the repairman. I called because the garbage disposal went out, and they came. The man came, and he looked at it, and he replaced it. So I had a positive experience.

2 years ago

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Verified Customer

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Abdiel

Too many unnecessary inconveniences. For example, I want to repair my A/C was off, so I had to spend four days without an A/C in the home because Home Warranty of America kept asking for things that they didn't need. For example, the HVAC was low in refrigerant, the refrigerant you cannot find in state, the R22, which is banned. And I say they have a look at evidence of a leak, and then they ask for the video of the inspection of my home, which on your website that is not required, but I have the inspection and they just kept asking for things. I mean at a point they ask for the video from the technician after he submitted all evidence required. That's kind of the thing that for me was weird. They provided you with everything you ask and now you want a video when you know there's not a video. The technician was great. He did a great job, he's very professional. They kept asking for things which were not possible. Thank God the technician is knowledgeable with the warranty company, so he knew how to handle it.

2 years ago

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Verified Customer

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Jack Armstrong Geneva, IL

HWA responded to our call quickly and professionally. A company was chosen to do an evaluation and the technician found the problem quickly and efficiently. The issue was not as bad as it could have been. Our A/C only needed a small part. Unfortunately, the technician did not return that day with the part. We had to wait the weekend and it was on of the hottest on record. On Monday, the issue was fixed to our satisfaction.

2 years ago Edited September 27, 2023

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Verified Customer

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Demetrius

Whenever I have a problem I called in and the representative he will deal with the problem and the situation in a very professional manner. I'm having a problem with my garbage disposal. I called and the technician happened to have a cancellation. He came the same day, took care, took care of the problem.

2 years ago

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Linda

We had to use them one time, not long after we moved in. We had a leak, that was leaking in the basement and it was coming from the bathroom, the walls inside the bath, the bathroom pipes, and they were really good, they came out when we called and they were here the next day. The guy did a good job.

2 years ago

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Giuletta

They don't get back to you when you ask them to get back to you and their English was not that understanding. They helped me, but there's just no communication. I had to call two or three times in order for them, you know, to give me the answer or to update me on what's going on. The tech personnel that came was just amazing.

2 years ago

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Mary

I have called numerous times to try to get a copy of a receipt for the purchase of the air conditioner and I'm told for whatever reason they don't provide it. I paid for it and the only answer I could get is that I could use my credit card statement to prove I paid for it which is ridiculous because every company provides a receipt for purchases. The technicians are very good, they worked hard and completed the job.

2 years ago

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Glinda

They were recommended to me but I did run into a couple of issues. I thought my freezer was going to give me some grease and I called on that and they said we didn't have that coverage and I said yes, I did. Well, and I did have my paperwork showing that when I started with American, with Home Warranty, but somewhere along the line when they updated something they had taken that part off. So the person I talked to and I made all my notes so I have access to her was the resolution department and she went ahead and she got it taken care of for me to where it was put back on. I had actually taken it out originally to make sure I had the extra refrigerator and freezer covered. I'll stay with them for a little while. If I need them and they can get the service out here that I need, that's great. But if I run into any issues because of them, I will find another company. There are others out there.

2 years ago

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Joseph

Our water pump and our well went out and that's when your company's thing was down, service was down so it took a long time and then they wanted me to have the the workmen stand there and wait till they approved this before they did the work, which was really uncalled for. And I sent them all the information on what they did and they denied the claim.

2 years ago

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Anonymous

Very responsive and have answers to all the questions, so that's helpful. Just recently we had a plumbing issue in the house about maybe a month ago and we had some leaking and whatnot, so they were able to at least fix the plumbing issue and then we had to do the restoration part, but it worked out.

2 years ago

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Renee

They are really good on follow up. Right before COVID, the the air conditioner in the garage went out and we were just at the beginning of shutting down and they were really digital about finding somebody that could come out and get it taken care of. They're just really good, a reputable company. They're like the second, well, they're like the third one we've had. They're the best so far, so we've stayed with them.

2 years ago

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Brian

I've used my warranty a number of times. You know, everything always gets fixed, and it gets fixed well. Sometimes it takes a while to get a technician in, but I don't think that's something to be unexpected. I've had pretty much good experiences with them. I've used it for my air conditioner replaced recently and they did a great job. Sometimes it's difficult to get ahold of people like you have to leave messages and stuff.

2 years ago

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Antonio

Good customer support, good service, very helpful. I used my warranty when my air conditioner failed and Home Warranty came out, their contractor assessed the situation, determined that it needed to be replaced, and together worked with Home Warranty to figure out a way to replace the system.

2 years ago

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Farah

My air conditioning wasn't working and I called the Home Warranty, and there was a message that I could make an appointment online, so I requested online. Within a couple hours, the person contacted me to set up an appointment and he came the next day and fixed the problem. He was very professional.

2 years ago

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LaRonda Gates San Antonio, TX

They have been a life saver when my appliances break down. I am very satisfied with my service. I have had to had my water heater, stove elements, and ac parts replaced over the years. The customer service was always pleasant and reactive to my issues to ensure timely service.

2 years ago Edited September 15, 2023

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Rickie Sanpreet Kaur Twentynine Palms, CA

We had a rocky start with this problem because the “technician” would not finish the job! Home Warranty finally suggested I get and pay for my own tech and they will reimburse me. My problem will be solved day after tomorrow…after four months. HWA is doing a good job.

2 years ago

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Stacy Boise, ID

Communication was not great. They were unable to get a tech to service our AC so we called our own tech to come out and went through the reimbursement process. I had to call multiple times to try and get information about the status of our claim. They would not give me specifics on what was covered and what was not covered when I was trying to work with a tech to get my air conditioning fixed. I had to wait until the tech submitted the cost breakdown to see what they would approve. They only gave me an approved dollar amount and that was a couple thousand dollars less than the amount submitted and no explanation as to what was covered and what was denied. It was very frustrating. In the end I did get a check for the dollar amount they approved. They definitely make you jump through hoops to get it.

2 years ago

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Andrea

Some of the companies that they have, the workers are very efficient, so they're good. They give good service. Sometimes when you reach out to them and put the order in, it takes a long time to get somebody to pick up the order.

2 years ago

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Kiran

They're pretty good in answering and understanding what exactly is going on and suggesting the right help on the right time. Only thing is once they suggest, from there it takes a long time to get some of the third party to come. But otherwise, when they take the calls and everything, they're very professional and they really understand what exactly is going on in the particular complaint.

2 years ago

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Charity kelly

I'm thoroughly impressed. This is my first time ever using Home Warranty of America and it's just been a really, really great experience that I've had with the technicians. With them being very knowledgeable in their skill, timeliness, getting back to me, communicating, even if there's going to be a delay. So I really would recommend them.

2 years ago

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Don McMinnville, TN

It took over a month before my refrigerator was fixed. First, I was told that a service person was coming out but didn't show up at all. I called that company and was told they did not work with Home Warranty. I called Home Warranty and they apologized and said we would be reassigned. After about a week of not hearing from HW, I called and was told that they would expedite my claim. After about 2 weeks I called again and was told that I could contact a service company and and pay them and then after that company submitted a claim to HW, Home Warranty would pay me. I told the person from HW that if I did that, "why would I need Home Warranty"? He said he would have someone lined up within 24 hours. He did. I was very pleased with the person you sent and would highly recommend their company. Home Warranty, I think you need to get on the ball!!

2 years ago

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Keith Aurora, IL

We have had two cases and both have been resolved. In both cases it took around ten days, 3 for the service tech to come out and 7 more days to get the part. I realize there’s a parts shortage. I just wish the parts turnaround was faster.

2 years ago

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Edward Phoenix, AZ

We were so very grateful for the service we received last week. We are in Arizona & the temperature was 110 & the A/C was just not performing the way it should. I called HMWA & Service guys showed up the next day & solved the problem. Very very happy with the service. Thank you

2 years ago

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Jennifer Groysman Plano, TX

I have three big problems with HWA. 1. You don't let me set up my own appointment with the company that is coming out. I used to be able to do that. Now after I make a claim, I get an email with an appointment time. If it does not work for me, then I can call the company and change the appointment. This is a waste of time. 2. I can't request a company. I use a pool company to take care of my pool that also takes HWA . (Blue Star Pool) They usually alert me that something is wrong before I know it. When I go to make the claim I have problem when I say I want Blue Star Blue to do the repair. This is something I was able to do without a problem awhile ago. 3. Costumer service reps are hard to understand on the phone.

2 years ago

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