Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Verified Customer

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Mary Carpenter Mount Vernon, Washington

We realized that our home, being older will have certain things crop up. After having the plan for about 10 months, our furnace stopped working. They say that you find out how good your insurance is when you see how they handle claims. We were very happy with the way that claim was handled. A few weeks ago our garage door opener stopped working. You set up a company to come out and do an inspection and make recommendations on what needed to be done. They did not show up for the appointment and we what’s the company app online and found that most people who commented on their. Service were very, just satisfied with them and even said that there were times when they made recommendations for things that did not even need to be fixed. You didn’t have any services in our area. But within a short time, you contacted a local company and arrange to have them become providers with your company.. That was very much appreciated and the claim from that point was completing right away.

2 days ago

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Verified Customer

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Elsbeth Beglinger Vallejo, California

I’ve been with Home Warranty of America for YEARS 🎉🎉I’ve always had a good… ”great “ experience with everyone. Amazing, honest, on the spot and gets me help when I need it.

4 days ago

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Verified Customer

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Benjamin W. Burford Chicago, Illinois

I have had great luck with all of the service providers that they have sent. The only ding against them is when they tried to short-change me when my stove went out. It was a long back and forth to get compensated. Nevertheless, when my refrigerator went out, they were great and gave me replacement money very quickly.

4 days ago

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Verified Customer

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Kim and Theresa Noland McAllen, Texas

Disliked the fact that our scheduled appointment did not occur on the scheduled day. It wasn’t until the next day we had service. The issue we reported was not resolved based on the same issue reoccurring in a worse state. We called an AC service company that diagnosed the issue and fixed it. In total we laid a $75 fee to 24/7 AC and over $950 to get our air conditioner checked out and repaired. Very disappointed with HWA and the 24/7 AC company.

4 days ago

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Verified Customer

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Chris And Patrice Theodore Victor, Michigan

I have 3 homes warranted for several years, but never file a claim, so I don't know how good the coverage is. I did start a claim on a refrigerator and was surprised to hear about $75 service charge, but resolved problem and canceled the claim and got a prompt refund before proceeding. Let' review if and when I have a real claim. Then you may receive a higher or lowere acore

3 weeks ago

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Verified Customer

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Maggie Gihanian Azusa, California

As a REal estate broker with San Gabriel association of realtors I was familiarized with your Co at meetings and wanted to try it. However I have been disappointed on two occasions. The tech was unable to locate a model no to replace parts, I was told it’s my responsibility. I paid the $75 service call, got a receipt then my bank statement showed 77.25😏

3 weeks ago

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Verified Customer

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Noel Blonquist Roy, Utah

Have good experience with them. I had one furnace fan I couldn’t get a repair man from them Cold day last Dec I called my own repair man but didn’t call them for approval until after the repair. My wife was ill and it was cold I couldn’t wait until Monday to get it repaired forgot to call for the repair they refused my $746 bill I sent a letter to the president to appeal it No reply no comment that was disappointing my faith in them was paying in advance three years great discount but just disappointed they haven’t responded. I have submitted two new claim and they have provided good service so far.

1 month ago

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

2 months ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

2 months ago

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Verified Customer

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Melinda Mays Atlanta, Georgia

Disappointed that I didn’t receive my reimbursement check for my dryer until over 30 days later also my mthly rate went up without my knowledge. When I called they said they sent me an email which I could not find . A warranty company is only good when they work. I have had good experiences in the past this was very disappointing. Thank you

2 weeks ago

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Verified Customer

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Travis And Brooke Epp New York, New York

Having finally dealt with a significant claim (full HVAC replacement), I can see where the money is made by HWA. Paying $925 for a warranty with a $5000 cap on all systems means the money line is always on HWA. A rusted out, leaking coil required a FULL HVAC system replacement, but HWA only approved an internal coil (R-22) replacement, allowing HWA to dodge from having to pay for a whole EPA-compliant (R-454B) system. I was also wholly unaware HWA is allowed to replace brand name, premium, American-made (Lennox / Rheem) components with builder-grade, Chinese components. Entirely unacceptable. Long story short, is we paid $9969 for a brand-new, EPA-compliant Rheem system, and HWA covered $890 ($550 for coil install labor, and $340 for a Chinese builder-grade 9 SEER coil) Before this, I renewed for an additional year of coverage, but I am cancelling my policy as a result of this horrendous experience.

3 weeks ago

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Verified Customer

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Dorothy and L.C. Cook Thornton Township, Illinois

It was recommended by my realtor and happy to say it was a good choice. Great customer service and response. Each situation was handled in a timely manner.

3 weeks ago

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Verified Customer

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Angelica and Jassiel Torres Dominguez Brea, California

Communication is horrible, and their online platform is useless. Eventually I did get the work done, but boy did I have to do so much heavy lifting. Everything felt like pulling teeth and my experience was that the resp on the phone would tell me anything to get me off the phone and it was always wrong.

3 weeks ago

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Verified Customer

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Dayne Wilson Maiden, North Carolina

Allways helpful and reliable, completed work in a timely manner. Associates are very knowledgeable, helpful and go out of their way to complete the job

3 weeks ago

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Verified Customer

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Christine South Bend, Indiana

Quick response when I sent out a text that my refrigerator was not operating properly. Repair person was friendly, knowledgeable and very professional.

3 weeks ago

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

2 months ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

3 months ago

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Verified Customer

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Clayton Dones and Elizabeth Montemayor Phoenix, Arizona

Overall process was simple for this claim and covered the suspension arms in the washing machine.

4 days ago

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Verified Customer

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John Lynch Budd, Illinois

Have had plan for years but cost keeps creeping up so might try shopping competitors.

4 days ago

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Verified Customer

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Mackenzie Miloro Washington, District of Columbia

This use to be a good company. Now prices have gone up, deductible has gone on and the contractors have gotten worse. No one I with HWA I have spoken with has really cared about me or the company.

4 days ago

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Verified Customer

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Clifford and Thelma White Columbus, Ohio

I feel like the issue with my oven should have been covered. The issue with the heating element was something completely out of our control. To say that it was not normal wear and tear was absurd. How else would it go out!? It’s located under the metal bottom of the oven. There is nothing that could have been done to make it go out,

3 weeks ago

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Verified Customer

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Danny Cutler Nampa, Idaho

I've been with you since I moved into this house 14 or 15 years ago and have always used you and been satisfied with your service. But this time you didn't come through as before. Instead of completely replaceing my microwave your sending me a egift card for 190.00 to replace it. So it's going to cost me at least 5 or 6 hundred more dollars more to find a good microwave and have it installed, which you should have done. First time in all these years I'm no satisfied.

3 weeks ago

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Verified Customer

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Lynn Andrejko Budd, Illinois

My furnace is now repaired. I would have given 5 stars however, the technician delayed coming to complete job twice with the excuse 1) too late in the day. 2) forgot about appointment.

1 month ago

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Verified Customer

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Jennifer Correa

I am very disappointed in the lack of follow up from customer service. Further, the quality of vendors has significantly dropped. It is difficult to get a response from the vendors. The last three vendors did not show up on time and did not give a courtesy call to give an explanation or reschedule. On those 3 instances I waited for over 4 hours each time and when I called they warranty company to follow up I got the run around and was told " to wait a while longer because maybe they were on the way". There seems to be no respect for people's time. I have had this warranty for YEARS and the value for the literally thousands of dollars that I have spent on it, is no longer there. I will not renew this warranty once it is up for renewal this time.

2 months ago

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Verified Customer

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Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

2 months ago

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Verified Customer

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Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

2 months ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

3 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

3 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

3 months ago

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Verified Customer

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Janet Urrutia Allen, Texas

I appreciate that the people you send are polite, prompt and professional.

4 days ago

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Verified Customer

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Vicki Necochea Los Angeles, California

I thought they were good i tried canceling but they wouldnt refund me everything like less than half of what I had paid for. They make some reason not to cover the item

4 days ago

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Verified Customer

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Stephen Palumbo Hicksville, New York

Reacted very quickly. Services tech was knowledgeable and east to work with

4 days ago

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Verified Customer

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JIM DONAHUE Minneapolis, Minnesota

Quick response. Technicians have done a great on every call we’ve made.

4 days ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

4 months ago

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Verified Customer

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Mary Stirns Miami, Florida

I'll take my share of the blame , but did not read "the fine print" where it doesn't cover things like the handle coming off. I will know better next time.

3 weeks ago

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Verified Customer

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William Cordray Garner, North Carolina

Tech did a great job, arrived as scheduled, performed thorough testing on my HVAC system and explain to me everything he did.

1 month ago

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Verified Customer

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Alida Lyons Orlando, Florida

I didn’t chose to work with the company. The seller purchased the warranty for a year. The service call for repair is way too long. I don’t plan to renew the warranty when it expires the end of November 2026. I will shop around for a better service.

1 month ago

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Verified Customer

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Seth

It is nice to have a home warranty for unexpected problems. But sometimes it takes a while to get things fixed and I have to follow up with everyone to make sure it happens.

1 month ago

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Verified Customer

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Ronald

I thank I was dealing with a professional and caring company. I never receive call backs nor follow ups. For the last two service call I ended up paying someone else to fix the problem. I still have one outstanding service calls that had not been fixed as of yet and it’s been almost three weeks since I initiated the work order tech can out checked unit I paid the deductible didn’t call me back I called home and he said he was still waiting no the part.and was supposed to be in last week so. I am very disappointed in my service

2 months ago

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Verified Customer

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Tyler Markland

Was very displeased that I had to find my own plumber for my blown water heater while I was trying to work that was ridiculous when the staff cannot find anyone in the area I found one in 15 minutes but yet I had to eat to eat the 1800 bucks for my water heater

2 months ago

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Verified Customer

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Dolores Gregory

I pd and for the $75 they brought back the part they needed to fix my washing machine and then worked with it til it was right again. Thank you so much!!

2 months ago

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Verified Customer

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Dang Ngo

The HWA technician just finish’s the repair of my main water pump today at 4:00 PM . He does a good job. Thank you for your fast response to my claim .

2 months ago

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Verified Customer

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Michael

Every technician sent has done a thorough, clean, and excellent job. I've always gotten reliable and quick service and understandable estimates and diagnoses.

2 months ago

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Verified Customer

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Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

2 months ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

3 months ago

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Verified Customer

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Xuemin Lai Monrovia, California

quick response with professional solutions

4 days ago

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Verified Customer

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Linda Smith Bloomington, Minnesota

My realtor suggested Home Warranty. Customer service was fantastic, but a response from a plumber never came, so that was extra disappointing.

4 days ago

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Verified Customer

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Juan Moya Canyon Lake, Texas

When I bought this house it was part of the sale

4 days ago

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Anis Girgis Playa del Carmen, Quintana Roo

Great job. And easy to submit claims. Thanks

4 days ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

4 months ago

Home Warranty of America Reviews

Summary of Reviews