Home Warranty of America: Read 2,158 User Reviews From Real Homeowners

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

1 week ago

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Verified Customer

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Dang Ngo

The HWA technician just finish’s the repair of my main water pump today at 4:00 PM . He does a good job. Thank you for your fast response to my claim .

4 days ago

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Michael

Every technician sent has done a thorough, clean, and excellent job. I've always gotten reliable and quick service and understandable estimates and diagnoses.

1 week ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

1 month ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

1 month ago

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Verified Customer

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Carlos

Fast service, quick response. The only negative i would say is that the repair made was a temporary repair, and the company that home warranty sent out was suppose to order part to fix problem, this has not occurred and still no updates received from home warranty or contracting service company 2 months later.

1 day ago

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Verified Customer

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Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

2 days ago

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Verified Customer

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Gina Johnston

I chose to work with Home Warranty of America because of the reliable claims support and fast & friendly customer service!

3 days ago

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Verified Customer

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Scott Will

They appear to be a good value. Easy to work with. But I'm still waiting on my check for the dishwasher, that I had to replace.

3 days ago

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Verified Customer

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Ramesh A Patel

I like the HWA services because they provide quick and timely manner services. Provides options on priority and quality of services.

6 days ago

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Verified Customer

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Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

1 week ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

1 month ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

1 month ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

1 month ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

1 month ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

1 month ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

1 month ago

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Verified Customer

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Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

1 month ago

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Verified Customer

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

1 month ago Edited February 5, 2026

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Verified Customer

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

1 month ago

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Verified Customer

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

1 month ago

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Verified Customer

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

1 month ago

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Verified Customer

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

1 month ago

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Verified Customer

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

2 months ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

2 months ago

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Verified Customer

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Catherine

The last technician was very good , answered all my questions. He was efficient and did a very good job job.

1 day ago

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Verified Customer

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Stacy and Joel Everson

It was part of the buying of the house we are in. I have used it once so far and will call again for the garbage disposal

1 week ago

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Verified Customer

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Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

3 weeks ago

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Verified Customer

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Bettyjean Schweitzer

3 weeks ago

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Crystal

I thought it would cover my appliances in my home. You have to pay$100 deductible just to pick someone to come out to your home and the a person comes out to diagnose the problem and charges you an additional $125. If it’s not covered under warranty, they take forever to come back to complete the job.

1 month ago

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Verified Customer

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Matthew And Audrey Birkinbine

Their contract was the most comprehensive. My only issue is how stingy they are and not very user/customer friendly. It seems they outsource their call center in an effort to drive customers away (I mean in an effort to cut costs. Unfortunately it will eat away at their customer base also. Mark my words).

1 month ago

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Verified Customer

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Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

1 month ago

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Verified Customer

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Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

1 month ago

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Verified Customer

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

2 months ago

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

3 months ago

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Verified Customer

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Jacki

This company was recommended when I bought my house several years ago.

23 hours ago

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Julieta Badgley

HWA staff has always been prompt to respond to my concerns and needs.

3 days ago

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Verified Customer

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James Gandley

The HVAC technician arrived in a few days and fixed my problem

3 days ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

6 months ago

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Verified Customer

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Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

1 month ago

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Verified Customer

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Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

1 month ago

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Verified Customer

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Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

1 month ago

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Verified Customer

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Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

1 month ago

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Verified Customer

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Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

1 month ago

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Verified Customer

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Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

1 month ago

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Verified Customer

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Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

2 months ago

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Verified Customer

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

2 months ago

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Verified Customer

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

3 months ago

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Verified Customer

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Maniraj

Best service, reliable coverage and attractive rates

19 hours ago

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Elizabeth

I was not satisfied with my former home warranty company

1 day ago

Home Warranty of America Reviews

Summary of Reviews