Home Warranty of America: Read 2,202 User Reviews From Real Homeowners

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Verified Customer

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Chuck

Our heat went out unexpectedly. We filed a claim and they were able to fix the furnace. However, that only lasted 2 weeks. The wait time for the 1st call was fast, within 2days. The 2nd call out with the same issue took about 4-5 days to be repaired, but it's working great now and for the money we saved, it was well worth the little wait we had. Thanks!

4 weeks ago

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Verified Customer

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Merlene (Anne) Wells

I’ve had excellent interactions with the company! I’ve had 6 problems with my home since the 3 rd week in the house. I’ve only been in it since end of December. The service people have been great, especially Dante from Integrity Services for my Plumbing needs. I made a great decision when I chose HWA. It was worth the cost for the year’s coverage. Thanks again 🤗🙏

1 month ago

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Verified Customer

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Seth

It is nice to have a home warranty for unexpected problems. But sometimes it takes a while to get things fixed and I have to follow up with everyone to make sure it happens.

6 days ago

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Verified Customer

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Jennifer Correa

I am very disappointed in the lack of follow up from customer service. Further, the quality of vendors has significantly dropped. It is difficult to get a response from the vendors. The last three vendors did not show up on time and did not give a courtesy call to give an explanation or reschedule. On those 3 instances I waited for over 4 hours each time and when I called they warranty company to follow up I got the run around and was told " to wait a while longer because maybe they were on the way". There seems to be no respect for people's time. I have had this warranty for YEARS and the value for the literally thousands of dollars that I have spent on it, is no longer there. I will not renew this warranty once it is up for renewal this time.

3 weeks ago

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Verified Customer

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Leo Pierson

For over 10 years HWA has provided me with fast, reliable service and saved me multiple thousands of dollars through replacement and repairs. The phone reps have always treated me professionally and with caring attitudes. As long as I have a house, I will trust HWA for their service.

1 month ago

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Verified Customer

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Robert Lasich

Just had my water heater blow at 1am. It was terrible. I contacted HWA they got a plumber to my house really quickly, the next day. I was actually surprised. The following day had the install. The only thing that I would criticize is the costs that weren't covered. I'm paying for the diamond plan, everything should be covered. Again, I understand there can be incurred costs but having the premium plan should reduce those costs. Otherwise, I am very happy with the program and their response time. The plumber that was dispatched was incredible. Absolutely outstanding work. Extremely efficient.

2 months ago

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

2 months ago

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Verified Customer

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Ronald

I thank I was dealing with a professional and caring company. I never receive call backs nor follow ups. For the last two service call I ended up paying someone else to fix the problem. I still have one outstanding service calls that had not been fixed as of yet and it’s been almost three weeks since I initiated the work order tech can out checked unit I paid the deductible didn’t call me back I called home and he said he was still waiting no the part.and was supposed to be in last week so. I am very disappointed in my service

2 weeks ago

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Verified Customer

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Tyler Markland

Was very displeased that I had to find my own plumber for my blown water heater while I was trying to work that was ridiculous when the staff cannot find anyone in the area I found one in 15 minutes but yet I had to eat to eat the 1800 bucks for my water heater

3 weeks ago

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Verified Customer

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Dolores Gregory

I pd and for the $75 they brought back the part they needed to fix my washing machine and then worked with it til it was right again. Thank you so much!!

3 weeks ago

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Verified Customer

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Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

1 month ago

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Verified Customer

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Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

1 month ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

2 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

2 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

2 months ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

2 months ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

2 months ago

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Verified Customer

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Dang Ngo

The HWA technician just finish’s the repair of my main water pump today at 4:00 PM . He does a good job. Thank you for your fast response to my claim .

1 month ago

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Verified Customer

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Michael

Every technician sent has done a thorough, clean, and excellent job. I've always gotten reliable and quick service and understandable estimates and diagnoses.

1 month ago

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Verified Customer

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Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

1 month ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

2 months ago

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Verified Customer

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Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

2 months ago

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Verified Customer

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

2 months ago Edited February 5, 2026

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Verified Customer

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

2 months ago

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Verified Customer

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

2 months ago

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Verified Customer

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

2 months ago

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Verified Customer

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

2 months ago

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Verified Customer

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

3 months ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

3 months ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

7 months ago

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Verified Customer

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Carmelo Hernandez

Like Always its was great experience with the technicians you chose. Very knowledgeable on his job, a great well done job. Thanks very much.

3 weeks ago

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Verified Customer

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Felix Ramos

Technician was very professional and answered all my questions concerning the issue with the water heater.

3 weeks ago

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Verified Customer

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Matthew Bogdan

I’d give it a zero if possible. Waiting three weeks to get a small leak fixed (diamond package). I’m on my third plumber/technician to get this job completed. All have cancelled bc HWA won’t pay them what they need in order to complete the diagnostic report HMA requires. I had to pay service fee and they won’t refund it. I basically paid $100 service fee for nothing. I’ve literally had to make over 20 calls for this leak. Communication is terrible. A complete waste of money and time.

1 month ago

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Verified Customer

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Carlos

Fast service, quick response. The only negative i would say is that the repair made was a temporary repair, and the company that home warranty sent out was suppose to order part to fix problem, this has not occurred and still no updates received from home warranty or contracting service company 2 months later.

1 month ago

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Verified Customer

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Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

1 month ago

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Verified Customer

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Gina Johnston

I chose to work with Home Warranty of America because of the reliable claims support and fast & friendly customer service!

1 month ago

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Verified Customer

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Scott Will

They appear to be a good value. Easy to work with. But I'm still waiting on my check for the dishwasher, that I had to replace.

1 month ago

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Verified Customer

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Ramesh A Patel

I like the HWA services because they provide quick and timely manner services. Provides options on priority and quality of services.

1 month ago

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Verified Customer

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Luce

I needed a home warranty for my house. I was referred to your company. Thank you for my washer! I hope that the rest of the things in my house can get fix.

2 months ago

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Verified Customer

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Matthew And Audrey Birkinbine

Their contract was the most comprehensive. My only issue is how stingy they are and not very user/customer friendly. It seems they outsource their call center in an effort to drive customers away (I mean in an effort to cut costs. Unfortunately it will eat away at their customer base also. Mark my words).

2 months ago

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Verified Customer

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Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

2 months ago

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Verified Customer

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

3 months ago

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Verified Customer

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Willie Murray Park Forest, Illinois

Insufficient. Almost impossible to file claim when needed., unless an extreme emergency.

2 days ago

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Verified Customer

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Rama

The service is good and quick. Thank you

1 week ago

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

4 months ago

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Verified Customer

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Robert USA

5 months ago

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

5 months ago

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Verified Customer

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

5 months ago

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Verified Customer

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

5 months ago

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Verified Customer

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Bruce Chamberlin

Still waiting for the plumber to install the instant hot water dispenser. It’s been almost a month since the repair was approved

3 weeks ago

Home Warranty of America Reviews

Summary of Reviews