Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

2 weeks ago

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Verified Customer

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Robert USA

4 weeks ago

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Verified Customer

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

2 weeks ago

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Verified Customer

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

1 month ago

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Verified Customer

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

1 month ago

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Verified Customer

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

1 month ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

3 months ago

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Verified Customer

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

2 weeks ago

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Verified Customer

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Roger Hamilton Otis

You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.

4 weeks ago

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Verified Customer

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Audrey Brown

My last claim on my microwave was denied unfairly. It caught on fire and the wiring wasn't examined to see if it was worn. There was no extensive check to see what happened. The technician opened the door and said it was totally gone. I don't think the company asks the companies to examine the appliances thoroughly before they make a decision. This was the second call with the same issue of popping sound but the second time after the popping sound it caught on fire. The company made me feel like it was my fault. I immediately canceled my service with HWA.

4 weeks ago

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Verified Customer

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

1 month ago

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Verified Customer

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

1 month ago

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Verified Customer

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Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

2 months ago

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Verified Customer

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Vigen Vooskanian

Our plumber did come and opened the pipe according to him temporarily. He said we could either do a hydro pressure cleaning or replace a cast iron pipe somewhere under the house in the crawl space. Both are not covered by the warranty company. Now we are not sure if for real they are not covered or? I need to be connected if possible especially I don’t want to pay another deductible again to find out.

2 months ago

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Verified Customer

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Sarah Queen

It feels like a lot of money each month and each service fee, but really has saved us money because we have utilized it so much over the years. And it has saved me a lot of time in trying to find a good plumber or electrician or appliance repair. You name it.

2 months ago

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Verified Customer

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Lynn

I've had a policybsince 2019. Easy company to work with. Premiums are reasonable. Great response time. Minor repairs or replacements have not been an issue. Typical insurance/warranty with the big items. I have the top policy plan with the extra rider to cover the 'not typical' items and replacing my heat pump system still cost me $3000. Used the excuse of new government regs etc. instead of honoring the policy.

2 months ago

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Verified Customer

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William Bernstein

I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.

2 weeks ago

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Verified Customer

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David

Home warranties often get a bad rap. In the seven years we’ve been with HWA on the occasions we’ve needed them, they’ve been there for us.

3 weeks ago

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Verified Customer

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The

I was very happy with the home warranty. I wish you had a a technician to come earlier since it was dishwasher. But he came few days later and solved the problem.

1 month ago

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Verified Customer

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Rachel Heap

The response to my claims has been quick and appreciated. My issue with my washing machine has taken longer than anticipated and instead of replacing the broken machine, I’ll be on my 5th service visit with no promise it will fix the issue.

2 months ago

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Verified Customer

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Kevin Kerivan

I’ve had two issues with my AC in the last couple weeks. One was a leak and the other was a compressor went out on one of my units. This home warranty company took care of me and fixed both of these problems very quickly and make sure it was all done right.

3 months ago

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Verified Customer

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Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

3 months ago

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Verified Customer

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Nolita Squires

this was the first time that it didn’t take forever for me to get an answer. The only thing I do dislike is that the gift card that you give me Lowes said it cannot be used for a payment on the new appliance in since I won’t get it for over 30 days and the current sale that they have that is in the price range of what you’re giving me I will have pay for it myself.

5 months ago

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Verified Customer

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Mary Braswell

Received excellent service. Didn’t take very long to complete the job. Received very professional service.

2 weeks ago

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Verified Customer

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Debra Kimble-Cunningham

Recommend by a friend who I trusted easy to call in for service person sent for the job very knowledgeable

2 weeks ago

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Verified Customer

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Timothy Ryan

Tho have had them since we bought our home 10 years ago and for the protection of the unexpected repairs. They were ok until the last 5 years. The customer service has went to shit. Bring back great service associates who are capable of making decisions and solving problems, not cheap labor to read a script :(z

1 month ago

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Verified Customer

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Walter

We are expecting a check so we can buy a new stove. Our oven hasn’t worked in well over a month and we still have not received our check. We’ve been satisfied with HWA up until now. This has been going on much too long.

1 month ago

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Verified Customer

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Larry

Last service was great just one concern the plumber came from Lancaster I think we live in Stallings couldn’t get a closer one. Just comment

1 month ago

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Verified Customer

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Brian

HWA responds quickly to claims. I have been happy with the result of claims we've placed regarding our AC system, but disappointed in how much I was expected to contribute to our claim for our heating system.

2 months ago

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Verified Customer

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Patricia

Isas extremely unhappy with the claim placing process tha5 requires to talk to ai and gives absolutely no option to talk to a person. 8 was also unhappy that when th3 electrician identified multiple outlets and told me he was sure they would all be replaced, that 1st got a flat out denial, then an agreement to do 2, and when I appealed the decision , I spoke with someone who not only wasn‘ listening to what I said but took no responsibility just telling me „they“ denied it. She finally agreed to call the electrician and ge5t back to Me but I never heard back until the electrician came out to repair the 2 outlets. He said that h3 was surprised a5 the denial.

3 months ago

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Verified Customer

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Wendy

It was very easy to submit a claim. It took a day or two for someone to come out and repair the problem. I am very happy with the service that I have received from Home Warranty of America.

3 months ago

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Verified Customer

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Christina L. Moore

I was happy that they let me have my own person one out and fix my air conditioner. They sent the appropriate forms and information to HWA and they approved the fix and my ac was fix same day!

3 months ago

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Verified Customer

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Renee S.

Right now I’m on the fence. I’m giving my policy a chance to work again. Due to an issue earlier this year my experience dropped drastically. Vet your technicians. You have some scammers using your warranties to get over on your customers. Especially your HVAC technicians. With the technician knowing what to submit to get approval and the customer not knowing it could cost the customer unnecessary costs not necessarily needed at that time. An older unit doesn’t necessarily mean replacement.

3 months ago

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Verified Customer

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Karen Schamun

It’s a 20 year old refrigerator and instead of replacing it was decided that $600 ish for repair was acceptable. Plus tech fees. Approved only after HWA questioned whether the damage was done by a power surge and was told there a surge protector. Not only that our entire house has a surge protector so that’s never going to be the issue. I feel that it should have been replaced since the compressor has issues. Not the problem this time since the control board was replaced.

4 months ago

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Verified Customer

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Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

5 months ago

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Verified Customer

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Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

5 months ago

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Verified Customer

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Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

5 months ago

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Verified Customer

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Kevin Mackey

Quick service, repaired the refrigerator and saved us money!

1 week ago

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Verified Customer

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Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

7 months ago

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Verified Customer

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Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

7 months ago

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Verified Customer

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Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

7 months ago

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Verified Customer

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

7 months ago

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Verified Customer

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

7 months ago

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Verified Customer

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

8 months ago

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Verified Customer

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

8 months ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

8 months ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

8 months ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

8 months ago

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Verified Customer

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

8 months ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

8 months ago

Home Warranty of America Reviews

Summary of Reviews