Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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Verified Customer

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Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

2 days ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

2 days ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

2 days ago

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Verified Customer

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

1 day ago Edited February 5, 2026

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Verified Customer

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

2 days ago

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Verified Customer

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

2 days ago

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

2 days ago

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Verified Customer

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

2 days ago

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Verified Customer

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Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

2 days ago

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Verified Customer

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

3 weeks ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

3 weeks ago

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Verified Customer

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Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

1 day ago

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Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

1 day ago

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Verified Customer

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Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

1 day ago

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Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

2 days ago

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Verified Customer

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Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

2 days ago

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Verified Customer

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Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

2 days ago

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Verified Customer

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

3 weeks ago

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Verified Customer

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Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

1 day ago

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Joe Polo

So far used it once and my issue wasn’t covered. Paid $75.00 and was quoted from the contractor a high price to do the job. So not so great to start off.

2 days ago

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Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

2 weeks ago

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Verified Customer

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

3 weeks ago

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Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

3 weeks ago

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

2 months ago

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Robert USA

2 months ago

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

2 months ago

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Verified Customer

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Fred

They are easy to deal with. Washer and dryer were fixed quickly. Highly recommend!

2 days ago

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Verified Customer

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Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

5 months ago

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Verified Customer

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

2 months ago

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Verified Customer

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

2 months ago

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Verified Customer

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

2 months ago

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Verified Customer

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

3 months ago

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Verified Customer

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Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

3 months ago

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Verified Customer

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Patti Barrett

I looked at several products and decided you would be the best choice for me.

1 day ago

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David Branch

They get you a repair fixed within 24 hours. At a normal price.

2 days ago

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Joseph and Danielle Bonavita

Awful service and support. Simple fixes there seems to be a problem with and the company refuses to fix any issues that pop up for reasoning that does not make any sense.

2 days ago

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Verified Customer

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Ramon

have had very good experiences with HWA In the past- very punctual and professional

1 week ago

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Verified Customer

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Anthony

Very easy to submit a claim and schedule a professional to diagnose the issue. Service was prompt and effective.

2 weeks ago

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Verified Customer

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Sherry Hassler

The warranty came with the home and I continued the contract. This last claim had a quick response. Waiting for part and new appointment.

1 month ago

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Verified Customer

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

2 months ago

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Verified Customer

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Roger Hamilton Otis

You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.

2 months ago

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Verified Customer

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Audrey Brown

My last claim on my microwave was denied unfairly. It caught on fire and the wiring wasn't examined to see if it was worn. There was no extensive check to see what happened. The technician opened the door and said it was totally gone. I don't think the company asks the companies to examine the appliances thoroughly before they make a decision. This was the second call with the same issue of popping sound but the second time after the popping sound it caught on fire. The company made me feel like it was my fault. I immediately canceled my service with HWA.

2 months ago

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Verified Customer

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

3 months ago

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Verified Customer

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DS

After reviewing many tbis was best in my decision

1 day ago

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Glenda and Fred Hemmers

Slow response, took almost 2 weeks to replace our hot water heater.

1 day ago

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Douglas Fasick and Elsa Aguirre Fasick

Promptness of delivery of service. Thank you

2 days ago

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Verified Customer

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Parashu Sharma

Problem was resolved in a single visit.

2 days ago

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Verified Customer

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Sharon Skrobarcek

Good service. Good work. Realtor recommended.

2 days ago

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Dennis M Rudig

Has a technician come by to check my ice machine. Very good

2 days ago

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Damion

Great service no hassle at All,,,,,,,,,,,,

2 days ago

Home Warranty of America Reviews

Summary of Reviews