Home Warranty of America: Read 1,633 User Reviews From Real Homeowners

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Verified Customer

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Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

3 weeks ago

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Verified Customer

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Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

3 weeks ago Edited November 26, 2024

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Verified Customer

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Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

3 weeks ago

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Verified Customer

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Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

3 weeks ago Edited November 26, 2024

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Verified Customer

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Robert

I had a good experience with customer service, though it took a bit to get clarity on my warranty. The follow-up was impressive, and while I had to pay for repairs, the technician addressed my refrigerator issue effectively. Overall, I would rate the service positively, despite a few initial confusions.

3 weeks ago

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Verified Customer

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Jimmy

I had a mixed experience with the service. I inquired about a gasket for my kitchen sink, but unfortunately, it wasn’t available at the moment. The responses were prompt, but I felt disappointed that my needs weren't fully met. Overall, I appreciate the quick replies but hope for better product availability in the future.

3 weeks ago

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Verified Customer

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Cynthia

I had a great experience with the service. They responded promptly and sent someone who did the job well. There was only one instance where I needed assistance with my heating system, and the technician quickly fixed the issue by reconnecting the gas and wire. Overall, I was very satisfied with their help!

3 weeks ago

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Verified Customer

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susan esparza Clovis, CA

I had a great experience with customer support; they were prompt and the technician was very knowledgeable. However, there was a delay when fixing my toilet as the technician needed to get clearance over the phone, but he handled it professionally. Overall, I was satisfied with the service provided.

3 weeks ago

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Verified Customer

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Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

3 weeks ago

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Verified Customer

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Edward

I had a good experience with the technician who promptly addressed my heating issue. He quickly diagnosed the problem, plugged everything back in, and got my system working again. Overall, I was satisfied with the service and the technician's efficiency.

3 weeks ago

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Verified Customer

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Brian

I faced significant challenges with service requests, often hindered by red tape and issues accessing necessary reports online. While the technicians were always courteous and efficient, like the one who repaired my oven, the process itself was frustrating. The garage door repair also involved too much back and forth, making the experience less than ideal.

3 weeks ago Edited November 26, 2024

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Verified Customer

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Anonymously

I had a mixed experience with the service. Initially, I felt unsure due to a lack of experience, but they quickly sent a skilled technician who resolved my refrigerator's ice dispenser issue after a follow-up. Overall, while there were some hiccups, the promptness and effectiveness of the service left me satisfied.

3 weeks ago

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Verified Customer

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Maria

I had a good experience with the service. The repairman was very efficient and fixed my refrigerator, which wasn't making ice. However, I struggled to communicate my issues clearly due to my limited English. Overall, the service was fast and effective, but I found it challenging to articulate my concerns during the call.

3 weeks ago

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 month ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

1 month ago

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Verified Customer

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

1 month ago

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Verified Customer

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

1 month ago

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Verified Customer

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Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

3 weeks ago

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Verified Customer

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Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

3 weeks ago

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Verified Customer

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Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

3 weeks ago

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Verified Customer

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Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

3 weeks ago

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Verified Customer

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Sarah

The only thing that I dislike is that I currently have a leaking drain pipe and so far they have sent out 2 different plumbers and now they are sending a third. However, the warranty won't tell me why they are sending different plumbers. I would like to know if they didn't want or couldn't do the job or if they were charging too much. I am in the dark on this one and it is really getting annoying because it has been going on for a month now and I have no resolution or approval/denial. All the rest of my claims were quickly taken care of and resolved.

1 month ago

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Verified Customer

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Danja

Very easy to work with, we have had them for 7 years now and had to file a couple claims. They were very courteous, took care of my issues in a very short time. No hassle no problems. No hidden fees or lots of runaround from them. Straight forward and easy to deal with

1 month ago

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

1 month ago

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Verified Customer

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Terre

I had some issues with my dishwasher and fridge, and while the Home Warranty team was courteous and followed up, the solutions took quite a while to arrive. I appreciate the thorough checks they perform, but I wish the responses were quicker. Overall, my experience has been positive despite the delays.

1 month ago

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Verified Customer

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Karim

I had mixed experiences with customer service. While they always answered my calls and tried to connect me with the right people, I faced issues with repeated repairs on my microwave that remain unresolved. Additionally, there was confusion when finding help for my air conditioning, but they eventually located someone closer. Overall, they need to improve their processes.

1 month ago

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Verified Customer

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Kelvin

I found the service helpful initially, but the technician who came was not very effective. We often face delays in getting solutions for our appliances, which is frustrating. While I appreciate the effort for check-ups, it seems like quick fixes are rarely available. Additionally, the lock change felt misleading as they only programmed the locks. Overall, I have concerns about multiple appliances being damaged and not functioning properly.

1 month ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

1 month ago

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Verified Customer

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Steve

I've had a positive experience with my warranty service. When my appliances broke down, they connected me with a plumber quickly, and the service was excellent. It's reassuring to know that I can rely on them when issues arise, ensuring that everything gets sorted out efficiently.

1 month ago

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Verified Customer

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Tomas

I've had mixed experiences with customer support. Initially, it was great, but my last claim was frustrating due to missed technician appointments. Overall, I’d say it's been a decent experience, but there’s room for improvement. I also had a technician assess my broken washing machine, but they couldn't repair it and submitted a replacement request.

1 month ago

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Verified Customer

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Gary

I've had a mixed experience with customer support. Initially, my claims went smoothly, but my latest one has been frustrating with missed technician appointments. Additionally, I've been charged extra for a claim on the same issue after a technician couldn't repair my washing machine. Overall, I'm disappointed with the service lately.

1 month ago

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Verified Customer

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

1 month ago

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Verified Customer

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Anonymously

I had a great experience with the service. The person who assisted me was professional, quick, and courteous. I would definitely recommend this service based on my positive interaction!

1 month ago Edited October 23, 2024

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Verified Customer

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Erik

I've had a great experience with their service. Whenever I've called, they've been respectful and understanding, resolving my issues quickly. Recently, they accommodated my request for a garbage disposal issue, sending a technician promptly who fixed it within a few days. Overall, I'm very satisfied with their responsiveness and support.

1 month ago

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Verified Customer

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Dan

I had to use the warranty for my AC unit, and while customer service was great, the resolution took far too long. I recently moved in and got insurance, but the motor burned out. Overall, the process was frustrating and could be improved.

1 month ago Edited October 23, 2024

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Verified Customer

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Dave

I found the service to be very responsive. After I submitted my claim, they quickly arranged for someone to come over and fix my furnace, which had stopped working. Overall, I was pleased with the promptness and efficiency of their support.

1 month ago

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Verified Customer

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Frank

I had an excellent experience with their customer support. They responded promptly and took care of my needs right away. I also had to use my warranty after purchasing a new home, and they came out immediately to assist me. Their service has been outstanding!

1 month ago

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Verified Customer

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Anonymously

I had a great experience with the online service. The process was straightforward, and I received timely updates throughout. I utilized my warranty for a dishwasher issue, and they promptly sent a contractor who resolved the clog. Overall, I was pleased with the efficiency and support provided.

1 month ago

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Verified Customer

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Wendy

I had a great experience with the service. My only issue was quickly resolved with a simple appointment for a tech to come and fix it. They were very responsive, and when my AC had problems, the claim process was smooth. Someone contacted me promptly with all the details for the visit. Highly recommend!

1 month ago

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Verified Customer

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Frank

I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.

2 months ago

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Verified Customer

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Shirley

I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.

2 months ago

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Verified Customer

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Susan

I've been a customer for over 2 years. I am still waiting for a check they owe me for replacing my microwave. We had a plumbing issue that took months to resolve. They had me repair a 20yr old microwave at least 2 times. I will not be renewing our policy.

3 days ago

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Verified Customer

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Teri

It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone

3 weeks ago Edited December 5, 2024

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Verified Customer

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Davin

I had a good experience with customer support; they are helpful when things run smoothly and put in effort even when issues arise. However, I faced a problem when I needed to use my warranty for a dryer vent repair—the wrong company was sent, leading to a charge I had to cancel. Now, I'm left searching for a handyman since the vent isn't covered.

3 weeks ago

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Verified Customer

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Michael H. McCarthy

They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000). No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”. HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000). Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000). As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.

4 weeks ago

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Verified Customer

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 month ago

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Verified Customer

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Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

1 month ago

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Verified Customer

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 month ago

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Verified Customer

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Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 month ago Edited October 23, 2024

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Verified Customer

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Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

1 month ago

Home Warranty of America Reviews

Summary of Reviews