Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

1 week ago

check_circle

Verified Customer

star star star star star

Adam Levy

I like the fast service and low costs. My brother has had the home warranty for almost 10 years. I myself have only had it for about five months now, but I called them on a couple of occasions and my heat went out when my heat went out. They told me it would cost just the service call $500. Meanwhile, Home Warranty Of America only cost me $85 to get it fixed.

3 weeks ago

check_circle

Verified Customer

star star star star star

Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

3 weeks ago

check_circle

Verified Customer

star star star star star

Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

3 weeks ago

check_circle

Verified Customer

star star star star star

Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

2 days ago

check_circle

Verified Customer

star star star star star

Bettyjean Schweitzer

6 days ago

check_circle

Verified Customer

star star star star star

Luce

I needed a home warranty for my house. I was referred to your company. Thank you for my washer! I hope that the rest of the things in my house can get fix.

1 week ago

check_circle

Verified Customer

star star star star star

Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

2 weeks ago

check_circle

Verified Customer

star star star star star

Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

2 weeks ago

check_circle

Verified Customer

star star star star star_border

David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

3 weeks ago Edited February 5, 2026

check_circle

Verified Customer

star star star star star

Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

3 weeks ago

check_circle

Verified Customer

star star star star star

Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

3 weeks ago

check_circle

Verified Customer

star star star star star

Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

1 month ago

check_circle

Verified Customer

star star star star star

Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Crystal

I thought it would cover my appliances in my home. You have to pay$100 deductible just to pick someone to come out to your home and the a person comes out to diagnose the problem and charges you an additional $125. If it’s not covered under warranty, they take forever to come back to complete the job.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Matthew And Audrey Birkinbine

Their contract was the most comprehensive. My only issue is how stingy they are and not very user/customer friendly. It seems they outsource their call center in an effort to drive customers away (I mean in an effort to cut costs. Unfortunately it will eat away at their customer base also. Mark my words).

2 weeks ago

check_circle

Verified Customer

star star star star star

Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

1 month ago

check_circle

Verified Customer

star star star star star

Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

2 months ago

check_circle

Verified Customer

star star star star star

Shelley De Los Reyes

I've been with the company for over 5 years now and I've been very happy with the services. Only one little glitch along the way they sent me a company to look at my air conditioning and they cancel an hour before the appointment and maybe wait another week before I could be seen but no apparent reason I was dealing with somebody from an AI company. And the individual I spoke to from hwa it was not that receptive as to what was going on even though I'm a 71 year old woman with breathing difficulties and needed my air conditioning I was told that they could call another company but it would take another week so that didn't help anything. But overall I'm very pleased

5 months ago

check_circle

Verified Customer

star star star star star_border

Larry

The reason I gave a 4 star, I believe there is always room for improvement in any business. Not to say that you're not working each and every day in those areas.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

3 weeks ago

check_circle

Verified Customer

star star star star star

Martin Munoz and Elena Bermudez

As a home owner we seek to have a peace of mind when we have an issue at home and knowing we have Home warranty with you it gives us that peace.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

3 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

1 month ago

check_circle

Verified Customer

star star star star star_border

Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

1 month ago

check_circle

Verified Customer

star star star star star

Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

2 months ago

check_circle

Verified Customer

star star star star star

Robert USA

3 months ago

check_circle

Verified Customer

star star star star star_border

Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

3 months ago

check_circle

Verified Customer

star star star star star_border

Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

3 months ago

check_circle

Verified Customer

star star star star star

Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

3 months ago

check_circle

Verified Customer

star star star star star_border

Michael

This time they were quick to respond but need to cover more of the product and job!!

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Moinuddin

When I was last I claimed that my dryer which is covered by the company and I claim the same issue and this time they said it is not covered by Home Warranty of America.

2 days ago

check_circle

Verified Customer

star star star star_border star_border

Linda

I’m still waiting for the check. You refused to fix my fridge, I bought a new one for $13.125.00 a check would be nice as promised!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

3 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Joe Polo

So far used it once and my issue wasn’t covered. Paid $75.00 and was quoted from the contractor a high price to do the job. So not so great to start off.

3 weeks ago

check_circle

Verified Customer

star star star star star

Sherry Hassler

The warranty came with the home and I continued the contract. This last claim had a quick response. Waiting for part and new appointment.

1 month ago

check_circle

Verified Customer

star star star star star

Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

2 months ago

check_circle

Verified Customer

star star star star star

Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

3 months ago

check_circle

Verified Customer

star star star star star

Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

4 months ago

check_circle

Verified Customer

star star star star star_border

Vigen Vooskanian

Our plumber did come and opened the pipe according to him temporarily. He said we could either do a hydro pressure cleaning or replace a cast iron pipe somewhere under the house in the crawl space. Both are not covered by the warranty company. Now we are not sure if for real they are not covered or? I need to be connected if possible especially I don’t want to pay another deductible again to find out.

4 months ago

check_circle

Verified Customer

star star star star star

Sarah Queen

It feels like a lot of money each month and each service fee, but really has saved us money because we have utilized it so much over the years. And it has saved me a lot of time in trying to find a good plumber or electrician or appliance repair. You name it.

4 months ago

check_circle

Verified Customer

star star star star star_border

Lynn

I've had a policybsince 2019. Easy company to work with. Premiums are reasonable. Great response time. Minor repairs or replacements have not been an issue. Typical insurance/warranty with the big items. I have the top policy plan with the extra rider to cover the 'not typical' items and replacing my heat pump system still cost me $3000. Used the excuse of new government regs etc. instead of honoring the policy.

5 months ago

check_circle

Verified Customer

star star star star star

Kevin Kerivan

I’ve had two issues with my AC in the last couple weeks. One was a leak and the other was a compressor went out on one of my units. This home warranty company took care of me and fixed both of these problems very quickly and make sure it was all done right.

5 months ago

check_circle

Verified Customer

star star star star star

Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

5 months ago

Home Warranty of America Reviews

Summary of Reviews