Home Warranty of America: Read 2,513 User Reviews From Real Homeowners

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Verified Customer

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Dean Sindone Pinellas Park, FL

I have generally been satisfied with HWA; however, I am extremely disappointed with the service provided by some of the companies you partner with. I have been without a functioning refrigerator since September 14, and despite repeated attempts to resolve the issue, it has still not been repaired. Each time, there seems to be another excuse, with no meaningful resolution or consideration for the inconvenience this has caused. As a result of this ongoing delay, I have lost most of my perishable food and condiments because I have had to rely on a cooler to keep items cold. This has been both frustrating and costly, and I do not feel that the situation has been handled with the urgency or customer care it deserves. I strongly encourage HWA to reconsider its partnership with Whirlpool, as this experience has significantly impacted my confidence in the company and the service being provided. While I value HWA, I cannot say that I am satisfied with the service I am currently receiving. I hope you will take this complaint seriously and address both the continued delay in repairing my refrigerator and the lack of consideration shown for the customer throughout this process.

4 days ago

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Verified Customer

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Mark and Martha Mosinski Cibolo, TX

I have only had a few claims so far, but they have all been addressed fairly quickly. All of the contractors that have come out have been friendly and knowledgeable. The claims that resulted in repairs were done same day. The one that was a replacement took a little bit before we received the gift card to use towards the purchase of a new appliance, but wasn’t unreasonable or outrageous .

3 weeks ago

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Verified Customer

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Travis Summerville, SC

Seller of our home purchased the warranty. Prompt service, and knowledgeable techs, but a springs on a garage door need to work as a pair and repair is not complete without both springs replaced and tension set/balanced. Warranty only covered the broken spring, which meant only about 25-30% of the total cost of repair.

6 days ago

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Verified Customer

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Paul San Ramon, CA

Overall, coverages and exclusions are much the same as other sources. Written like health care policies with so many caps. limits and exclusions. I weighed the large annual increase vs actual customer benefits and decided not to renew. I spent nearly $3K on my own money to replace an 18 yo water heater. Didn't want to wait for a flooded house and have the warranty not even cover the entire cost a new water heater!! Just not a good value to me.

1 week ago

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Verified Customer

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Makayla Crayton Dallas, TX

The wait was long, especially in the heat when the A/C went out, but it was well worth it! Best practice is to address issues as soon as you notice something out of the ordinary. Don’t wait until a minor issue turns into a major problem before taking action.

2 weeks ago

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Verified Customer

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Jason Schilling Garland, TX

HWA is very quick to get a professional out to me, every time. The claims are very easy to submit online. Just a very easy overall process from start to finish. I have used HWA for several years and they have been a life saver when things start falling apart around the house. Love their service.

2 weeks ago

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Davis Tyler, TX

They started out great, very responsive and sent the repairman in a very timely manner. He showed up on Sept 11 and on time, determined what was wrong and sent it in for approval from Home Warranty of America. Then the problems started. After hearing nothing for 1 1/2 weeks I contacted them to find out one of the parts was on back order and they would call when they received a tracking #. I never received a call so I called again and they expected the parts very soon and again would call when they arrived. Still no call, however I received a text on the morning of September 29 telling me the repairman was on his way. Good thing I was home. Unfortunately they didn't send him all the parts so they had to be reordered and it is now October 6 and I still have not heard anything.

2 weeks ago

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Verified Customer

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Bernard Palm Springs, California

Needed my AC fixed - called I did not like the service respond from the first company, so I call the second time and Home Warranty Rep took my concern and turned it around in giving me another option (vendor) who came the following day. Got fixed - problem solved.

3 weeks ago

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Verified Customer

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Audrey Hinge Edmonds, Washington

Actually, I did not choose Home warranty. It was put into my contract by the realtors. Although, I did use my warranty and I was very grateful that I had it. I called when I had a problem with my garbage disposal. Home warranty had a local company call me. I set up the appointment with them and they replaced my garbage disposal. I was grateful to have Home Warranty and I renewed my warranty.

1 month ago

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Verified Customer

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John Palm Springs, CA

Our toilet was leaking. The plumber they sent told us HWA only approved them to reseat the toilet. Unfortunately, the leak wasn't at the floor but was between the tank and the bowl. We wound up having to pay $220 plus the service call fee. Customer service call center wasn't very helpful either.

6 days ago

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Verified Customer

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Nikole Tippit Angels Camp, CA

actually had a pretty horrible experience had my well go out and was a very urgent situation. Didn’t even think about home warranty until that night, as I’m my first time homebuyer and didn’t know that I could use home warranty and quite honestly didn’t even think about it. I’ve never done this before. Once I realized I might be able to use my home warranty. I called immediately only to be told they were only going to be able to reimburse me a couple hundred dollars. the situation was very unique, I made the best choice for my family given the circumstances it felt very cold and I’m not quite sure why I pay for the service.

1 week ago

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Verified Customer

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Shelly New Braunfels, TX

Great customer service. The technician was helpful, explained everything, and answered all of our questions. A part is needed. So, he’s going to get that ordered & come back. Thank you so much!

2 weeks ago

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Verified Customer

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Patsy Averill Tulsa, OK

i’ve been so happy with HWA. They respond immediately typically have someone out here for the repairs within a day to a week. I would highly recommend HWA for your home warranty

3 weeks ago

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Verified Customer

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Louis Perry Fort Worth, Texas

Moved in the new home July 11 2026. Had an issue (electrical) and turned in a claim. A day before the tech arrived we discovered an electrical outlet not working. Since it was ALSO electrical I assumed the ELECTRICIAN coming out could check it also. OH NO!!! Since I didn’t call it in BEFORE the tech arrived he could not look at the outlet! Have to turn in a New Claim and PAY a new service fee of $85.00 ! Terrible policy! SOLUTION? The tech should have had the ability to submit electronically or verbally an amendment to the original claim and take care of this customer fairly! So from a consumer point of view - there needs to be an improvement of how claims are handled

1 month ago

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Verified Customer

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Jim Zielinski Huntley, IL

Came out to fix ice maker guy told me Samsung ice makers are bad and it will freeze up again without update kit whuich they did not have. Froze up a month or so later another service call and another co pay and just waiting for this one to fail and I will go buy ice. We had a plumber come out for a leak under sink he found the problem right away fixed it and was a very pleasant person. Good experience . The guys from ice maker company were very nice also .

2 weeks ago

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Verified Customer

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Karen Slidell, Louisiana

I couldn’t be more pleased! I’ve never had poor service or been disappointed with Home Warranty of America in the last 5 years and 6 repairs!! They’ve saved me thousands of dollars!!

1 month ago

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Verified Customer

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Donna Urquhart Noblesville, Indiana

I was very satisfied with the technician named Frank who was so knowledgeable with my refrigerator and completely explained everything he was fixing and he was neat and polite and a win for me‼️

1 month ago

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Verified Customer

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Janet Thompkins Garland, Texas

It takes too long to get an AC vendor scheduled. Two weeks is too long to wait, and on the day they were supposed to be here, they postponed another two weeks. When I called HWA, the company rep was hesitant to provide another vendor. I’ve been with you all too long to be treated like this! And also, stop using AI! People want a human being on the phone.

1 month ago

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Verified Customer

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Caecilie Texarkana, Texas

While not perfect they did get the job done, although I asked to speak to a supervisor and not one returned my call or cared enough to even communicate in any form. I know all customers think their problems are the most important just keep in mind we do pay your salary.

2 months ago

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Verified Customer

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Ivelisse West Bradenton, Florida

I chose HWA because the previous company that I had for over 8 years was not providing a good service for more than 2 years by that time. Their vendors were not responsible and reliables anymore, and their prices kept going up.

2 months ago

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Verified Customer

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William Texas City, Texas

I am very pleased thus far w/ their seamless well organized way of handling issues /repairs. I am a heart patient and my A/C was repaired quickly. I was also appreciative of the cost of the policy being reduced as I explained I was retired w/ fixed income...not much coming in....hoping i can afford next years renewal. THANK YOU

2 months ago

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Verified Customer

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Yuhua Houston, Texas

what I like is that my problems are all got fixed, the technician are skillful and reliable. What I don't like is that the services are not 24/7 and it has to be on a working day, which most time conflicts with my own working schedule. Also I don't like the service plan/trip fee are charged per item basis, which was not communicated to me clearly when I got the plan

2 months ago

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Verified Customer

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Antonio Brookfield, IL

I've had them for going on 7 years now. There customer service is beyond exceptional.

5 days ago

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Verified Customer

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Mary Carpenter Mount Vernon, Washington

We realized that our home, being older will have certain things crop up. After having the plan for about 10 months, our furnace stopped working. They say that you find out how good your insurance is when you see how they handle claims. We were very happy with the way that claim was handled. A few weeks ago our garage door opener stopped working. You set up a company to come out and do an inspection and make recommendations on what needed to be done. They did not show up for the appointment and we what’s the company app online and found that most people who commented on their. Service were very, just satisfied with them and even said that there were times when they made recommendations for things that did not even need to be fixed. You didn’t have any services in our area. But within a short time, you contacted a local company and arrange to have them become providers with your company.. That was very much appreciated and the claim from that point was completing right away.

4 months ago

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Verified Customer

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Alejandro San Dimas, CA

Big mistake! I’m still waiting to have my ice maker repaired. When the policy was purchased I was told that all I would have is a $75 deductible. As it turns out I’m now going to have to pay an additional fee for the repair if they ever show up. Not satisfied I reached out to consumer affairs and filed a complaint.

1 week ago

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Verified Customer

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Debora Fairborn, OH

No clue. Not what I had hoped for? I will never go with them again. Promised $348 towards a new refrigerator and then you all changed what you said I needed for it. Hopefully I don't need you for anything else for the rest of my year. Why bother turning anything in???

1 week ago

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Verified Customer

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Amanda K Patterson Saint Petersburg, FL

Could probably have been trouble shot over phone with electrician. Was as simple as flipping a breaker I did not know existed

2 weeks ago

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Verified Customer

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Tim Clark Martinsburg, WV

So far everyone i have spoken with in regard to any issues in my home has been professional and prompt when it comes to service or any misunderstanding.

3 weeks ago

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Verified Customer

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Vone Silver Spring, Maryland

Love the customer service from HWA. She has a knowledge and walked me through the process and provides the best service and solutions.

3 weeks ago

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Marion Holder Greenwood Village, Colorado

My microwave was broken I put in a claim,Mr. B call and he come out to the house, took the part out of the microwave, and said that it needed a part needed to replace, which was fine, but it was one month waiting the part, so I went ahead and bought a microwave,

1 month ago

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Verified Customer

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Debra Jones Chester, New York

I had set an appointment for dishwasher repair last week. No phone call, service man was a no show. Called HWA 3 times, they said they left 3 messages for the company, but when I called their voicemail box was full and I could not leave a message. Set up another appointment for today, with a different repair man, once again, no show, no return phone . HWA told me on the third call to them that this service company they spoke to and would be here in one hour and would call when they were on their way. That was over 2 hours ago and now HWA is closed. Are the appointments actually being made by HWA? I am taking off days of work to be at this house to wait for a repairman.

1 month ago

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Verified Customer

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Debra Prosper, Texas

Would not recommend HWA, customer service was rude, and it took them almost 10 minutes to locate my policy. I had a running bathtub faucet that would not turn off. HWA allegedly could not get a plumber for 3 days to service it. Thank god my neighbors helped turn the main water off, which meant I had no water for 3 days. I’ve paid more money to HWA over the years than I have had the need to use them. I’m almost certain HWA will neither read and definitely not do anything to rectify this issue. Will be actively looking for home service plan.

1 month ago

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Verified Customer

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Louie Hilliard Fort Worth, Texas

I have a plan. I don’t plan to renew. Many of the plumbing contractors are jerks when in the home Unable to find a contractor for attic fan Pool contractor did not finish job. Plenty of issues. It just feels ok and I feel like I would be better served spending more and pick my own provider and get quality people

1 month ago

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Verified Customer

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Shelli Petersen Yuba City, California

My air conditioner went out. You sent a check out you said it’s the condenser so I don’t see why you can’t just change out the condenser. Why do you have to have all these other things that you won’t cover? All the extras comes to $4700. I do not have that kind of money. I’m on fixed income so I have no air conditioner. I got this Warranty because you were supposed to fix things that are broken, but it isn’t fixed still broken and it’s been in the high 90s and 100s. I’m 75 on fixed income. And your Warranty is really just kind of not working.

1 month ago

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Verified Customer

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Ulysses Flores Austin, Texas

It’s a great warranty company you listen and you send me great quality workers to fix the needs in my house. You also have a great rapid response timing thank you.

1 month ago

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Verified Customer

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Kathleen Bee Cave, Texas

Have had them since 2012 and have been very satisfied. Most recently my AC went out. Submitted an online claim and got a response immediately from customer service. The vendor provided pro prompt service.

2 months ago

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Verified Customer

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Cassandra Duncanville, Texas

Easy to schedule service. Technician was prompt coming to his job. Very polite took care of business and left. Had to order a part and once the part came in 2 days later, he was right back to finish the job.

2 months ago

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Verified Customer

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Diane Weare, New Hampshire

I would like to say thank you so much for all your help you guys were amazing all the repairs got done without any problems. I dont know what I would have done without you guys

2 months ago

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Verified Customer

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Portia Sanders Birmingham, Alabama

I read awesome reviews but, the real proof was when the had to come out and do an electrical repair. The worker was professional, efficient and did a great job of getting things back afloat ‼️

2 months ago

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Verified Customer

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Shynese Spencer Detroit, Michigan

New company ever! Have used the services 2x in the past 2 years both times the service workers are professional and do an exceptional job within fair time frames. Customer service reps complete fast turn around only for $100.00 doesn’t get better than that!

3 months ago

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Verified Customer

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Dave Irmo, South Carolina

Hi Marty, of America was recommended to us when we bought a homes several years ago. It became very cost-effective soon afterwards as the water heater went out within five days. Since then we’ve enjoyed Home Warranty Of AMERICA when various systems fail due to houses age. They’ve been efficient effective quick to respond. Provide good quality technicians and repairs are done without a hitch. Granted sometimes it takes a little time, but with patience, it’s worked out each time. Very happy to work with them.

4 months ago

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Verified Customer

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Calvin Allen Springfield, IL

The response was timely and the people who came out to service us were professional, courteous, and caring.

2 weeks ago

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Ana Ostman and Chris Hillman Warrenville, IL

Of course any claim to replace an item that you cannot fix is denied, magically for being above and beyond normal wear and tear. This FRAUDULENT product and your organization are both SCAMS that steal money from people and refuse to fix genuine issues in someone's house. You should be ashamed of yourselves for scamming people!

3 weeks ago

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Verified Customer

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Margaret San Antonio, Texas

I have been very impressed with the professionalism of HWA technicians, and their puntuality and communication.

3 weeks ago

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Verified Customer

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Ashley Mount Pleasant, South Carolina

My recent claim was for my AC, I filed on Sunday a technician came out on Monday and had the part with him and fixed the problem that day.

1 month ago

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Verified Customer

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Amy Wray Chicago, Illinois

It is what was in place when home was purchased but disappointed service fee keeps increasing from 75 to 125 almost double

1 month ago

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Verified Customer

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Ron And Kathy Roan Caspiana, Louisiana

Past history of claims and repairs. Some communication problems delayed the process. I approved the claim repair and charges but my response was lost in the system.

1 month ago

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Verified Customer

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Judy Victor, Michigan

All contractors arrived on time good customer interaction made sure shoes were covered before walking on carpets explained good tips to prevent other probles

2 months ago

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Verified Customer

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Augustus Donnell Rosenberg, Texas

Our experience with Home Warranty of America has been nothing short of devastating. They have disappointed us at every corner. After paying an astronomical amount for their warranty, they are giving us a ridiculous amount of less than 1/8th of the cost of a replacement refrigerator. The only refrigerator you can purchase with what they are giving us is a nice wine fridge. They are also holding the check for 16 days. The amount of ice i am using will quickly deplete that amount. I am 68 years old and I do not enjoy living like a camper. They are forcing me to live this way! Do not trust this company! HWA is unreliable and has fractured my peace of mind with any home warranty company.

2 months ago

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Verified Customer

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Michal Indianapolis, Indiana

Filing a claim was easy. I was pleased with the professional service of the repair company and the technicians assigned to do the work. The AC was fixed and is working great. Thank you!

2 months ago

Home Warranty of America Reviews

Summary of Reviews