Home Warranty of America: Read 1,779 User Reviews From Real Homeowners

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Verified Customer

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

1 week ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

1 week ago

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Verified Customer

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

1 week ago

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Verified Customer

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Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

1 week ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

1 week ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

1 week ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

1 week ago

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Verified Customer

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

1 week ago

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Verified Customer

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Gina

I’ve had two other home warranty companies and this one is by FAR the best. The claims filing process was smooth as silk, as was the scheduling of technician appointments and the work itself. I highly recommend Home Warranty of America!

1 week ago

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Verified Customer

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Robert

I had a good experience with the service, receiving prompt responses and quick repairs for a dishwasher leak. However, I'm currently facing a dispute regarding a denied claim for my air conditioning unit. Overall, the turnaround has been satisfactory, with only one missed appointment due to the repairman's error.

1 week ago

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Verified Customer

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Kevin

I had a great experience with customer service. They were quick to respond and efficiently resolved my issue with my garage door warranty. Although I needed help a couple of weeks ago, the representative was attentive and ensured my problem was taken care of. Overall, I'm satisfied with the service provided!

1 week ago

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Verified Customer

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Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

1 week ago

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Verified Customer

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Maria

I had to use my warranty recently, and I was really impressed with how efficiently my issue was handled. I called for assistance, and they responded promptly, sending someone out the very next day. Overall, my experience with the service was great, and I appreciate how quickly they took care of my problem.

1 week ago

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Verified Customer

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Sherell

I found the response time to my garage door issue frustratingly slow. It took multiple calls and days before a repairman finally arrived, and by then, I really needed the service. The quick fixes were appreciated, but the overall delay was disappointing.

1 week ago

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Verified Customer

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Karen

I recently used this service for repairs on my heating unit and garbage disposal. Both times, the technicians arrived quickly and completed the jobs efficiently. I'm very satisfied with the quality of work and the promptness of their response. Highly recommend for any home repair needs!

1 week ago

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Verified Customer

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Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

1 week ago

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Verified Customer

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Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

1 week ago

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Verified Customer

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Robin

I had a positive experience with my realtor and the home warranty service. They were responsive when I needed help, especially after discovering a leak in the dishwasher just before the new buyers' inspection. Everything was handled smoothly, and I appreciated their quick response. Overall, it made the process easy and stress-free.

1 week ago

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Verified Customer

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Gary

I had mixed experiences with the service. While the repair for my heating unit went smoothly and the technician did a great job, my air conditioning repair has been frustrating. It's been weeks without resolution, and I faced difficulties getting approval. Customer service could be more knowledgeable to improve the experience.

1 week ago

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Verified Customer

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Anonymously

I had to reach out for support regarding my hot water heater and air conditioner. While I haven't used customer support much, my experience was positive; the technician arrived promptly the next day and resolved the issue with the hot water heater quickly. Overall, I'm satisfied with the service provided.

1 week ago

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Verified Customer

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Alexander

I had a mixed experience. The claims process was frustratingly slow, but the technician was prompt and helpful. I had issues with a stove burner, and their compensation was insufficient to cover the replacement cost. On a positive note, they quickly sent someone to repair a faucet. Overall, service quality varies.

1 week ago

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Verified Customer

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Christopher

The customer support response time is impressive, as they quickly address any issues. However, I found it challenging to reach someone in person, as everything had to be done online, which I didn't appreciate. When my garbage disposal broke, they scheduled a repair for the next day, which was great service!

1 week ago

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Verified Customer

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Walter

I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.

1 month ago

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Verified Customer

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Russell

I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.

1 month ago

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Verified Customer

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Jane

I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.

1 month ago

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Verified Customer

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Richard

I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.

1 month ago

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Verified Customer

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

1 week ago

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Verified Customer

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

1 week ago

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Verified Customer

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

1 week ago

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Verified Customer

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

1 week ago

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Verified Customer

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ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

1 month ago

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Verified Customer

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Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

1 month ago

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Verified Customer

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Robert

I had a great experience with the HVAC service. They were very responsive when my system died and worked closely with a local company to schedule a technician. The appointment was handled efficiently, and now I have both air conditioning and heat. Highly recommend their services!

1 month ago

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Verified Customer

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

1 month ago

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Verified Customer

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Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

1 month ago

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Verified Customer

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Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

1 month ago

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Verified Customer

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Paul

I had a great experience with my claim process; they responded quickly and approved my furnace replacement on the same day. The turnaround was impressive, and I was very satisfied with the service. However, I am currently using my warranty for plumbing issues, and the response has been a bit slower lately, but they have been helpful overall.

1 month ago

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Verified Customer

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Anonymously

I found it difficult to reach support, and communication was a challenge due to language barriers. However, when my issue was finally addressed, the service was prompt and efficient. I had to wait a while for reimbursement after replacing my washing machine, but overall, my recent experiences with their service have been positive.

1 month ago

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Verified Customer

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Arlo

I had limited interaction with customer support, primarily using their online system. The online prompts were straightforward, and I received a call from a repairman the same day to schedule repairs. However, I faced a frustrating delay in receiving a check for my stove repair, which was unexpected and inconvenient.

1 month ago

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Verified Customer

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Rosalyn

I've been with Home Warranty of America for years, but my recent experience has been disappointing. My oven broke down twice, and although a technician came out, the problem persists. Communication has been lacking; I often have to follow up myself. I'm currently waiting on service for multiple claims, and the delays are frustrating.

1 month ago

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Verified Customer

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Ashley

I've had mixed experiences with customer support. It's often difficult to reach someone who speaks clear English, which adds to the frustration. I've had a garage spring replaced, but now I'm waiting on claims for a garage door opener and a furnace issue. Last time, it took quite a while to get reimbursed for my washing machine replacement. Overall, the service could improve.

1 month ago

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Verified Customer

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Anonymously

Had a frustrating experience trying to communicate while in a fitting room. I was interrupted and couldn't provide detailed answers. The representative insisted on continuing despite my request to call back later. Overall, it felt like poor timing for a conversation, and I couldn't engage properly due to my situation.

1 month ago

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Verified Customer

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Nancy

I've had very good service overall; they respond quickly. However, I faced issues when my dryer was deemed a total loss. The price offered for a new one felt excessive and left me in a tough spot. On a positive note, when my furnace broke right after moving in, they replaced it promptly, ensuring I had heat for winter.

1 month ago

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Gary

I had mixed experiences with the service. Initially, they answered my questions promptly, but my warranty claim for an electrical issue was denied despite the technician's visit. However, the technician for my washing machine was excellent, though there were some initial hiccups. Overall, they worked it out in the end.

1 week ago

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Verified Customer

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Sergio

I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.

1 week ago

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Verified Customer

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Harold

I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.

1 week ago

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Verified Customer

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Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

1 month ago

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Verified Customer

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Kathryn

I had a frustrating experience with customer support. I was in a fitting room and couldn't provide detailed answers. The representative kept repeating questions, which made it difficult to communicate. I appreciated their effort, but it wasn't the right time for me to discuss my concerns. Overall, I wasn't satisfied with the interaction.

1 month ago

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Verified Customer

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Nora

I had a positive experience with the customer service; they did what was expected and resolved my issue efficiently. I reached out about a broken faucet, and they promptly sent someone who fixed it without any complaints on my end. Overall, I'm satisfied with my decision to use their services.

1 month ago

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Verified Customer

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Christopher

I had a positive experience with the online customer support. I filled out the prompts for a warranty issue and received a call the same day to schedule repairs. The technicians were prompt and resolved my electrical problem and a broken lamp quickly. Overall, I'm satisfied with the service provided.

1 month ago

Home Warranty of America Reviews

Summary of Reviews