Home Warranty of America Reviews
7.1
Overall Score
Verified Customer
Review Source
Julie
I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!
1 year ago
Verified Customer
Review Source
Vicky H
I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.
1 year ago
Verified Customer
Review Source
Emma
I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.
1 year ago
Verified Customer
Review Source
Kim
I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.
1 year ago
Verified Customer
Review Source
John Stuczynski
I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.
1 year ago
Verified Customer
Review Source
Denise
I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!
1 year ago
Verified Customer
Review Source
Ginger
I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.
1 year ago
Verified Customer
Review Source
Fredia
I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!
1 year ago
Verified Customer
Review Source
Jean
I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.
1 year ago
Verified Customer
Review Source
Terry
I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.
1 year ago
Verified Customer
Review Source
Russell
I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.
1 year ago
Verified Customer
Review Source
Walter
I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.
1 year ago
Verified Customer
Review Source
Richard
I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.
1 year ago
Verified Customer
Review Source
Jane
I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.
1 year ago
Verified Customer
Review Source
Anonymously
I had a great experience with Home Warranty of America. They made submitting claims easy and responded quickly, often within a day. When my garbage disposal broke, they arranged for a plumber immediately. Even when my dishwasher had issues, I was able to submit a request online, and they had someone out to fix it in no time. Highly recommend their service!
1 year ago
Verified Customer
Review Source
Sherman
I had a great experience with the service. They responded promptly to my recent claim and sent a contractor the very next day, which was impressive. Additionally, when I had a furnace issue with water leaking, the HVAC contractor was quick to clean the line and fix the problem. Overall, I’m very pleased with the timely and effective service I received.
1 year ago
Verified Customer
Review Source
Modupe
I had a great experience with customer service; they provided direct answers and resolved my issue quickly without any runaround. However, I was disappointed when I didn't receive a follow-up email as promised. My first service for a washing machine was smooth, as they promptly offered a replacement when the part was out of stock. I also have a warranty but have only used it once for my dishwasher.
1 year ago
Verified Customer
Review Source
Barbara
I had a fantastic experience with their customer support. They were prompt in answering my calls and questions without any delays, which is a refreshing change from other companies. Recently, I had an issue with my oven not heating properly. The technician quickly diagnosed the problem, ordered the necessary part, and had it fixed in no time. Now, my oven works perfectly!
1 year ago
Verified Customer
Review Source
Frank
I had a great experience using the warranty service. The representatives were pleasant and informative, making conversations easy. I recently used the warranty to rekey my new home and the process was seamless. I submitted an online request, and a technician was promptly arranged. Everything flowed smoothly, and I appreciate the helpfulness of the team!
1 year ago
Verified Customer
Review Source
Khalid
I had an issue with my swimming pool, and they quickly found a provider who fixed it the same day. Their reliability impressed me; I always get prompt responses to my complaints. Recently, I filed claims for my pool pump and refrigerator ice maker on the same day. They provided solutions swiftly, even finding a new provider when the first one didn't show up. Great service!
1 year ago
Verified Customer
Review Source
Hernan
I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.
1 year ago
Verified Customer
Review Source
Jewel
I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.
1 year ago Edited November 26, 2024
Verified Customer
Review Source
Sidney
Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!
1 year ago
Verified Customer
Review Source
Judith
I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!
1 year ago
Verified Customer
Review Source
Debra
I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.
1 year ago
Verified Customer
Review Source
Ricardo
I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.
1 year ago
Verified Customer
Review Source
Frank
I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.
1 year ago
Verified Customer
Review Source
Shirley
I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.
1 year ago
Verified Customer
Review Source
Peter Saechao
I called about a leak in my front lawn not realizing that it wasn’t covered in my policy and the customer service representative on the phone with me was very helpful when explaining to me where in my contract it was stated. I was disappointed and it probably transferred to my speech but she was still very professional when speaking with me so I can’t complain.
1 year ago
Verified Customer
Review Source
Patricia
I was pleasantly surprised to hear that Choice is now the "sister" company. After 10 years of paying monthly payments for coverage, this was the first time in a very long time that a service provider was scheduled to come out right away. He solved my oven heating problem the next day with the new replacement heating coil. The calls I have made in the past with HWA were difficult. It would take several calls to get a service provider scheduled, then, there are many providers that wouldn't work with HWA due to past negative experiences on their part.
1 year ago
Verified Customer
Review Source
Deborah
I am extremely satisfied with the service provided by this company. The response was quick, and my issue was resolved within a few days. The technician fixed the leak in the pan of my air conditioner in the attic and promptly applied for a new one. Overall, the entire process took only about 4 days. I highly recommend their services for any HVAC needs.
1 year ago
Verified Customer
Review Source
Anonymous
I recently contacted customer service about an issue with my refrigerator's ice maker. Despite their efforts, the problem couldn't be fixed due to a Samsung brand issue. However, I appreciate the prompt and professional service I received. The representatives addressed all my concerns, even though the ultimate problem was out of their control. Overall, I am satisfied with the customer service experience, despite the issue remaining unresolved.
1 year ago
Verified Customer
Review Source
Kurt
Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.
2 years ago
Verified Customer
Review Source
Donna
It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.
2 years ago
Verified Customer
Review Source
David
When we call them they've been very responsive to us, gotten back to us pretty quickly. We had an issue with our toilet, basically smelling. We first bought the house, we called them up to see what was going on with it. And they sent a tech out within about 2 days. They sent us the information about the tech, and then they came out in a couple of days and then fixed the toilet up pretty quickly. So I'm pretty impressed with that.
2 years ago
Verified Customer
Review Source
Shaji
They were very customer oriented and they helped me with the solutions and scheduled the repair on time. And all the communication was very good, too. My water heater was not working and I didn't know what the problem was. So the technician came and he checked, and he was able to find what the problem was. It was the clip, the overload, he reset it, and then I started getting water.
2 years ago
Verified Customer
Review Source
John Metairie, LA
GREAT SERVICE IN PROVIDING VENDORS FOR SPECIFIC REPAIRS...EXCEPT "SEARS REPAIRS "...which does not confer with the client as far as date and time for repairs. Sear s gives a particular date (2-3 weeks later) AND expects someone to be at the repair location from 7:00AM-6:00PM AND WAIT FOR A CALL TO ACKNOWLEDGE WHEN THE TECH IS TO ARRIVE---totally UNREASONABLE!
2 years ago
Verified Customer
Review Source
Tanya
I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.
2 years ago
Verified Customer
Review Source
Gopal
The support was really quick, friendly, and they resolved my issue, in no time. My garage door wouldn't open up. I believe the technician told me the spring was broken. So he did come and he took care of it right away. I believe I'll recommend the Home Warranty to my friends or relatives if they need it. I really like the way they deal with the customers and the support they have.
2 years ago
Verified Customer
Review Source
Christine
It sometimes takes too long for them to actually get somebody out here for repair, by going through due process and scheduling a visit. The most recent one was that we were having a problem with our furnace in the attic of our home. The technician came out, identified the problem, and ordered the part. Another technician came by in a few days and replaced the part of the circuit board and the furnace. We've actually used them quite a bit for various systems in the house and a pool, so it's all been pretty positive.
2 years ago
Verified Customer
Review Source
Misty
Very quick response time, quick scheduling time, and the professional was great. My garbage disposal was not functioning. I put the recall in the very next day I received an email with the scheduled technician for a couple of days later. The scheduled technician came in. He looked at it real quick. He knew it needed to be replaced. He went out, called, got the approval, and had the replacement unit in his truck. He came in, fixed it, and that was the end of that. Everything was just very fast. I thought it was all fabulous.
2 years ago
Verified Customer
Review Source
John
They got to the job right away. The person that came out was very, very nice, very knowledgeable, and he gets the job done. Our dishwasher wasn't emptying, and the guy came out and told us to try something, like a thorough cleaning, and then we had to call him out again. When he came out we had done the thorough cleaning, but it still would have a little bit of water, but then he was able to fix it.
2 years ago
Verified Customer
Review Source
Laangela
I like their professionalism. When I first moved to my home, our water tank went out, they came out and observe and found out that I needed a brand new water tank, which they replaced. I just recently used them about a week ago for my garbage disposal that had worn out. So they came and replaced it. The only problem I have is when you talk to a representative, it's hard to understand because they have broken English. That's the only negative thing that they have, outside of that they are exceptionally well.
2 years ago
Verified Customer
Review Source
Sean Brown Dublin, OH
Very easy to file a claim, which was handled quickly and to my complete satisfaction. I would maybe like to be able to confirm appointment times, but that's on me, since they give you the option of booking your own person as long as they're licensed and insured, so I could have done that. The whole repair took less time than I thought it would, and with no headache. Highly recommend!
2 years ago
Verified Customer
Review Source
Honore Raz Palatine, IL
As first time home owners this service has been enormously helpful in finding reputable vendors and efficient vendors for fixes. It has easily paid itself off in the first year.
I will note that scheduling communication vary - but we work from home so this has been easy to accommodate (they usually just assign a date and time). I could see this being harder to navigate for those who physically commute to work.
2 years ago
Verified Customer
Review Source
Emad Haddad Fontana, CA
As a first-time homeowner I wasn't sure how much maintenance actually cost. HWA allows for peace of mind that if I get a leak under my sink or the AC goes out I'm not scrambling to find a professional or out thousands of dollars trying to get it fix. I just put in my request to HWA and they will send someone out to take care of it. Most recommend HWA for the first year of homeownership but I'm definitely keeping and renewing this membership.
2 years ago
Verified Customer
Review Source
Mari Batavia, IL
I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only.
I have an important comment /suggestion:
When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair.
I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups.
Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem.
Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!
2 years ago
Verified Customer
Review Source
George Roberts
Generally overall decent experience with home warranty of America. However had some experiences in which the warranty did not cover certain expenditures as a recent plumbing and dishwasher claims in which I incurred the total cost of repair. Also my garage door a few years back it replaced only the springs and I paid over 600 dollars for a new motor and recently paid over a 1000.00 for another new motor. That being said they covered a part for my heater/furnace and have helped me in other instances. I had to replace hot water rank 12 months ago but decided to go through the manufacturer without contacting HWA. I think as a homeowners insurance company they attempt to do their best generally. Have had some negative experiences when calling. However some good ones as well
2 years ago
Verified Customer
Review Source
Wendy
They have reasonable rates and wonderful service. And also a nice plan for protection for my home appliances and things like that. My hot water was nonexistent and I needed a new hot water heater, they found me the proper plumbing company that would install the hot water heater and did it efficiently and quickly. My air conditioner has also leaked and stopped working, and in Florida, that's not very habitable to be able to live comfortably. They've been able to send the A/C technicians quickly and resolve the problem. So I'm very happy with the home warranty.
2 years ago
Verified Customer
Review Source
Theresa Rufrano Paradise Valley, AZ
I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.
2 years ago Edited January 1, 2024
