Home Warranty of America: Read 2,199 User Reviews From Real Homeowners

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Verified Customer

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Mike

I had a fantastic experience! The team was extremely knowledgeable and helpful, making the process simple and efficient. I appreciated their timely responses and the overall job they did. I would definitely give everyone involved an A plus for their excellent work!

10 months ago

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Verified Customer

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Naseem

I found the service to be incredibly fast and efficient. It truly exceeded my expectations! The representatives were very helpful, and the overall experience was fantastic. I highly recommend this service to anyone looking for reliability and quality.

10 months ago

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Verified Customer

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James

I had a great experience with customer support. They were prompt and efficient in addressing my repair needs, especially when I had to use the warranty for my oven and stove. The service team handled the valve failure quickly and professionally, ensuring everything was fixed. I'm very satisfied with the service I received!

10 months ago

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Verified Customer

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Kristin

I had a good experience overall. They answered all my questions and delivered on their promises. However, I did feel a bit of pain seeing my credit score drop. I recently used their service to replace my hot water heater, and it went smoothly. I'm satisfied with the support I've received so far.

10 months ago

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Verified Customer

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Tony

I had a great experience with the service. The team was responsive and provided timely answers to my questions, making the entire process smooth and efficient. Overall, I think they did an excellent job, and I appreciate their efforts in getting everything done promptly.

10 months ago

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Verified Customer

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Philip

I've had these appliances for about a month, and they seem great—very responsive! I frequently use the motor-driven Gizmo that adjusts them, especially since I bought an older house with appliances that might not last long. I decided to get a warranty, and it's been worthwhile for the peace of mind!

10 months ago

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Verified Customer

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Richard

I was impressed with the quality and appearance of the product; it was exactly what I wanted. Customer service has been responsive whenever I called. Although it took some time to get a technician for my dishwasher repair, they arrived with the necessary part and fixed it quickly. Overall, a positive experience!

10 months ago

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Verified Customer

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Rick

Having a home warranty gives me a peace of mind that if something should go wrong that I won’t be out the full amount of a repair cost. I think it truly helped us when our AC went out and evap coil and condenser needed to be replaced.

10 months ago

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Verified Customer

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Herman

I've generally had a positive experience with their responsiveness. They take a little time to arrange for contractors, but I'm satisfied with the service. Recently, I had a water leak issue, and they dispatched a plumber the same day who took care of the repairs efficiently. Overall, I'm pleased with their promptness and service quality.

11 months ago

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Verified Customer

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Isabel

I had a great experience with customer service. They were very helpful and friendly, making me feel understood and taken care of. I had a drain issue, and they responded quickly after I called. Now I'm just waiting for the parts to arrive, but I'm confident it will be resolved soon!

11 months ago

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Verified Customer

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Badajide

I've had a great experience with Home Warranty. They respond quickly to my requests, whether it's for air conditioning issues or problems with my heating and bathroom faucet. Their prompt service gives me confidence in their support when I need it most.

11 months ago

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Verified Customer

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Tyrone

I've generally used their online request system, which works well. A service technician contacted me quickly and resolved my dishwasher issue within a few days. Overall, the customer support has been reliable and efficient, though I wish I could provide feedback on a more personal level.

11 months ago

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Verified Customer

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Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

11 months ago

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Verified Customer

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Josh

I had mixed experiences with the service. While my dishwasher repair was seamless and quick, the HVAC situation was frustrating. I was concerned about a vendor's bad reviews and opted to use my own, but was disappointed when my claim was denied. Communication could improve, as I felt unsupported during the process.

11 months ago

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Verified Customer

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Bonnie

I've had a seamless experience with Choice Warranty and my property management regarding home repairs. Issues have been handled efficiently and timely, making the service worth it. However, compensation for major problems could be better. I faced recurring issues with the air conditioning, and while repairs were made, the compensation for replacement was insufficient.

11 months ago

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Verified Customer

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Albert

I had an issue that was resolved, but navigating the website was a bit tedious. Recently, my microwave stopped working, but I rarely use it, so it hasn't been a major inconvenience for me. Overall, while the service was helpful, the online experience could improve.

11 months ago

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Verified Customer

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Jeany

I had multiple issues with service. An older technician came out, but he couldn't find the right parts and charged us unnecessarily. We still have a toilet issue and a noise from the plumbing that remains unresolved. Additionally, our dishwasher died and hasn’t worked for months. Overall, the service has been disappointing and unresolved.

11 months ago

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Verified Customer

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VRMacQue

I have no complaints at all, each time I contacted Home Warranty of America the customer service representatives were very friendly and patiently answered all of my questions and walked me through filing my claim. My claims were reviewed and approved very quickly.

11 months ago

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Verified Customer

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Julieta Badgley

HWA staff has always been prompt to respond to my concerns and needs.

1 month ago

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Verified Customer

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James Gandley

The HVAC technician arrived in a few days and fixed my problem

1 month ago

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Verified Customer

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Omar Raul Molina

Because it's a great option for keeping your home and appliances well cared for and safe

1 month ago

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Verified Customer

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Marty

You have been very good over the years that I have been a subscriber. Marty Katz 310-266-4800

1 month ago

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Verified Customer

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Michael

This time they were quick to respond but need to cover more of the product and job!!

1 month ago

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Verified Customer

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Moinuddin

When I was last I claimed that my dryer which is covered by the company and I claim the same issue and this time they said it is not covered by Home Warranty of America.

1 month ago

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Verified Customer

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Priscilla

Staff was on time and he was friendly and knew what he was doing

1 month ago

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Verified Customer

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Geter

In a word...This Home Warranty Company is "RELIABLE" 👍🏾

1 month ago

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Verified Customer

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

1 year ago

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Verified Customer

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

1 year ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

1 year ago

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Verified Customer

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

1 year ago

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Verified Customer

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Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

1 year ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

1 year ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

1 year ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

1 year ago

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Verified Customer

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Russell

I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.

1 year ago

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Verified Customer

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Walter

I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.

1 year ago

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Verified Customer

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Richard

I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.

1 year ago

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Verified Customer

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Jane

I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with Home Warranty of America. They made submitting claims easy and responded quickly, often within a day. When my garbage disposal broke, they arranged for a plumber immediately. Even when my dishwasher had issues, I was able to submit a request online, and they had someone out to fix it in no time. Highly recommend their service!

1 year ago

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Verified Customer

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Sherman

I had a great experience with the service. They responded promptly to my recent claim and sent a contractor the very next day, which was impressive. Additionally, when I had a furnace issue with water leaking, the HVAC contractor was quick to clean the line and fix the problem. Overall, I’m very pleased with the timely and effective service I received.

1 year ago

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Verified Customer

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Modupe

I had a great experience with customer service; they provided direct answers and resolved my issue quickly without any runaround. However, I was disappointed when I didn't receive a follow-up email as promised. My first service for a washing machine was smooth, as they promptly offered a replacement when the part was out of stock. I also have a warranty but have only used it once for my dishwasher.

1 year ago

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Verified Customer

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Barbara

I had a fantastic experience with their customer support. They were prompt in answering my calls and questions without any delays, which is a refreshing change from other companies. Recently, I had an issue with my oven not heating properly. The technician quickly diagnosed the problem, ordered the necessary part, and had it fixed in no time. Now, my oven works perfectly!

1 year ago

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Verified Customer

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Frank

I had a great experience using the warranty service. The representatives were pleasant and informative, making conversations easy. I recently used the warranty to rekey my new home and the process was seamless. I submitted an online request, and a technician was promptly arranged. Everything flowed smoothly, and I appreciate the helpfulness of the team!

1 year ago

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Verified Customer

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Khalid

I had an issue with my swimming pool, and they quickly found a provider who fixed it the same day. Their reliability impressed me; I always get prompt responses to my complaints. Recently, I filed claims for my pool pump and refrigerator ice maker on the same day. They provided solutions swiftly, even finding a new provider when the first one didn't show up. Great service!

1 year ago

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Verified Customer

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Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

1 year ago Edited November 26, 2024

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 year ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

1 year ago

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Verified Customer

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

1 year ago

Home Warranty of America Reviews