Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

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Verified Customer

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Sharon

I had a great experience with Mr. Ellsworth and Mr. Phelps. They were incredibly professional and ready to answer all my questions. Despite a minor issue with one person, everything went smoothly, and they accomplished what I wanted in a timely manner. I'm very thankful for their awesome support!

8 months ago

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Verified Customer

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Vito

I had a great experience with this company. I didn't need much support, but when I did have questions, they were answered professionally and promptly. I'm especially grateful to Mr. Ellsworth and Mr. Phelps for their outstanding assistance, helping me complete everything in just nine days. Truly awesome service!

8 months ago

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Verified Customer

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Bruce

I had a great experience with the team who were incredibly attentive and communicated with me frequently throughout the process. I want to extend my gratitude to John Rotor and Clayton Hayes for their hard work. They truly helped me when I needed it most. Thank you!

8 months ago

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Verified Customer

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Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

8 months ago

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Verified Customer

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Erica Wynne

The contractors are able to resolve my issues

2 weeks ago

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Verified Customer

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Preston E. Smeltzer

Technician sent was very courteous and knowledgeable.

2 weeks ago

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Verified Customer

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Merrill Mielke

Requesting service was fast and easy on the website.

2 weeks ago

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Verified Customer

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James Brown

Because they don't take long to get the job done.

2 weeks ago

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Verified Customer

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DS

After reviewing many tbis was best in my decision

3 weeks ago

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Verified Customer

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Glenda and Fred Hemmers

Slow response, took almost 2 weeks to replace our hot water heater.

3 weeks ago

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Verified Customer

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Douglas Fasick and Elsa Aguirre Fasick

Promptness of delivery of service. Thank you

3 weeks ago

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Verified Customer

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Parashu Sharma

Problem was resolved in a single visit.

3 weeks ago

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Verified Customer

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Sharon Skrobarcek

Good service. Good work. Realtor recommended.

3 weeks ago

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Verified Customer

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Dennis M Rudig

Has a technician come by to check my ice machine. Very good

3 weeks ago

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Verified Customer

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Damion

Great service no hassle at All,,,,,,,,,,,,

3 weeks ago

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Verified Customer

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Cecilia Noperi

Service was completed quickly and the process was simple.

3 weeks ago

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Verified Customer

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Rick

Having a home warranty gives me a peace of mind that if something should go wrong that I won’t be out the full amount of a repair cost. I think it truly helped us when our AC went out and evap coil and condenser needed to be replaced.

8 months ago

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Verified Customer

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Bonnie

I've had a seamless experience with Choice Warranty and my property management regarding home repairs. Issues have been handled efficiently and timely, making the service worth it. However, compensation for major problems could be better. I faced recurring issues with the air conditioning, and while repairs were made, the compensation for replacement was insufficient.

9 months ago

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Verified Customer

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Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

9 months ago

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Verified Customer

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Jeany

I had multiple issues with service. An older technician came out, but he couldn't find the right parts and charged us unnecessarily. We still have a toilet issue and a noise from the plumbing that remains unresolved. Additionally, our dishwasher died and hasn’t worked for months. Overall, the service has been disappointing and unresolved.

9 months ago

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Verified Customer

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Badajide

I've had a great experience with Home Warranty. They respond quickly to my requests, whether it's for air conditioning issues or problems with my heating and bathroom faucet. Their prompt service gives me confidence in their support when I need it most.

9 months ago

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Verified Customer

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Tyrone

I've generally used their online request system, which works well. A service technician contacted me quickly and resolved my dishwasher issue within a few days. Overall, the customer support has been reliable and efficient, though I wish I could provide feedback on a more personal level.

9 months ago

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Verified Customer

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Josh

I had mixed experiences with the service. While my dishwasher repair was seamless and quick, the HVAC situation was frustrating. I was concerned about a vendor's bad reviews and opted to use my own, but was disappointed when my claim was denied. Communication could improve, as I felt unsupported during the process.

9 months ago

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Verified Customer

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Herman

I've generally had a positive experience with their responsiveness. They take a little time to arrange for contractors, but I'm satisfied with the service. Recently, I had a water leak issue, and they dispatched a plumber the same day who took care of the repairs efficiently. Overall, I'm pleased with their promptness and service quality.

9 months ago

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Verified Customer

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Albert

I had an issue that was resolved, but navigating the website was a bit tedious. Recently, my microwave stopped working, but I rarely use it, so it hasn't been a major inconvenience for me. Overall, while the service was helpful, the online experience could improve.

9 months ago

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Verified Customer

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Isabel

I had a great experience with customer service. They were very helpful and friendly, making me feel understood and taken care of. I had a drain issue, and they responded quickly after I called. Now I'm just waiting for the parts to arrive, but I'm confident it will be resolved soon!

9 months ago

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Verified Customer

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VRMacQue

I have no complaints at all, each time I contacted Home Warranty of America the customer service representatives were very friendly and patiently answered all of my questions and walked me through filing my claim. My claims were reviewed and approved very quickly.

9 months ago

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Verified Customer

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Gina

I’ve had two other home warranty companies and this one is by FAR the best. The claims filing process was smooth as silk, as was the scheduling of technician appointments and the work itself. I highly recommend Home Warranty of America!

10 months ago

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Verified Customer

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Kevin

I had a great experience with customer service. They were quick to respond and efficiently resolved my issue with my garage door warranty. Although I needed help a couple of weeks ago, the representative was attentive and ensured my problem was taken care of. Overall, I'm satisfied with the service provided!

10 months ago

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Verified Customer

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Maria

I had to use my warranty recently, and I was really impressed with how efficiently my issue was handled. I called for assistance, and they responded promptly, sending someone out the very next day. Overall, my experience with the service was great, and I appreciate how quickly they took care of my problem.

10 months ago

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Verified Customer

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Robin

I had a positive experience with my realtor and the home warranty service. They were responsive when I needed help, especially after discovering a leak in the dishwasher just before the new buyers' inspection. Everything was handled smoothly, and I appreciated their quick response. Overall, it made the process easy and stress-free.

10 months ago

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Verified Customer

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Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

10 months ago

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Verified Customer

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Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

10 months ago

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Verified Customer

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Robert

I had a good experience with the service, receiving prompt responses and quick repairs for a dishwasher leak. However, I'm currently facing a dispute regarding a denied claim for my air conditioning unit. Overall, the turnaround has been satisfactory, with only one missed appointment due to the repairman's error.

10 months ago

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Verified Customer

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Sherell

I found the response time to my garage door issue frustratingly slow. It took multiple calls and days before a repairman finally arrived, and by then, I really needed the service. The quick fixes were appreciated, but the overall delay was disappointing.

10 months ago

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Verified Customer

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Karen

I recently used this service for repairs on my heating unit and garbage disposal. Both times, the technicians arrived quickly and completed the jobs efficiently. I'm very satisfied with the quality of work and the promptness of their response. Highly recommend for any home repair needs!

10 months ago

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Verified Customer

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Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

10 months ago

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Verified Customer

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Alexander

I had a mixed experience. The claims process was frustratingly slow, but the technician was prompt and helpful. I had issues with a stove burner, and their compensation was insufficient to cover the replacement cost. On a positive note, they quickly sent someone to repair a faucet. Overall, service quality varies.

10 months ago

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Verified Customer

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Anonymously

I had to reach out for support regarding my hot water heater and air conditioner. While I haven't used customer support much, my experience was positive; the technician arrived promptly the next day and resolved the issue with the hot water heater quickly. Overall, I'm satisfied with the service provided.

10 months ago

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Verified Customer

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Gary

I had mixed experiences with the service. While the repair for my heating unit went smoothly and the technician did a great job, my air conditioning repair has been frustrating. It's been weeks without resolution, and I faced difficulties getting approval. Customer service could be more knowledgeable to improve the experience.

10 months ago

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Verified Customer

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ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

11 months ago

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Verified Customer

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Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

11 months ago

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Verified Customer

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Robert

I had a great experience with the HVAC service. They were very responsive when my system died and worked closely with a local company to schedule a technician. The appointment was handled efficiently, and now I have both air conditioning and heat. Highly recommend their services!

11 months ago

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Verified Customer

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

11 months ago

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Verified Customer

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Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

11 months ago

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Verified Customer

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Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

11 months ago

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Verified Customer

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Nancy

I've had very good service overall; they respond quickly. However, I faced issues when my dryer was deemed a total loss. The price offered for a new one felt excessive and left me in a tough spot. On a positive note, when my furnace broke right after moving in, they replaced it promptly, ensuring I had heat for winter.

11 months ago

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Verified Customer

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Paul

I had a great experience with my claim process; they responded quickly and approved my furnace replacement on the same day. The turnaround was impressive, and I was very satisfied with the service. However, I am currently using my warranty for plumbing issues, and the response has been a bit slower lately, but they have been helpful overall.

11 months ago

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Verified Customer

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Arlo

I had limited interaction with customer support, primarily using their online system. The online prompts were straightforward, and I received a call from a repairman the same day to schedule repairs. However, I faced a frustrating delay in receiving a check for my stove repair, which was unexpected and inconvenient.

11 months ago

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Verified Customer

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Rosalyn

I've been with Home Warranty of America for years, but my recent experience has been disappointing. My oven broke down twice, and although a technician came out, the problem persists. Communication has been lacking; I often have to follow up myself. I'm currently waiting on service for multiple claims, and the delays are frustrating.

11 months ago

Home Warranty of America Reviews