Home Warranty of America Reviews
6.9
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Verified Customer
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Tanya
I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.
9 months ago
Verified Customer
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John
They got to the job right away. The person that came out was very, very nice, very knowledgeable, and he gets the job done. Our dishwasher wasn't emptying, and the guy came out and told us to try something, like a thorough cleaning, and then we had to call him out again. When he came out we had done the thorough cleaning, but it still would have a little bit of water, but then he was able to fix it.
9 months ago
Verified Customer
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Misty
Very quick response time, quick scheduling time, and the professional was great. My garbage disposal was not functioning. I put the recall in the very next day I received an email with the scheduled technician for a couple of days later. The scheduled technician came in. He looked at it real quick. He knew it needed to be replaced. He went out, called, got the approval, and had the replacement unit in his truck. He came in, fixed it, and that was the end of that. Everything was just very fast. I thought it was all fabulous.
9 months ago
Verified Customer
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Laangela
I like their professionalism. When I first moved to my home, our water tank went out, they came out and observe and found out that I needed a brand new water tank, which they replaced. I just recently used them about a week ago for my garbage disposal that had worn out. So they came and replaced it. The only problem I have is when you talk to a representative, it's hard to understand because they have broken English. That's the only negative thing that they have, outside of that they are exceptionally well.
9 months ago
Verified Customer
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Sean Brown Dublin, OH
Very easy to file a claim, which was handled quickly and to my complete satisfaction. I would maybe like to be able to confirm appointment times, but that's on me, since they give you the option of booking your own person as long as they're licensed and insured, so I could have done that. The whole repair took less time than I thought it would, and with no headache. Highly recommend!
10 months ago
Verified Customer
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Honore Raz Palatine, IL
As first time home owners this service has been enormously helpful in finding reputable vendors and efficient vendors for fixes. It has easily paid itself off in the first year.
I will note that scheduling communication vary - but we work from home so this has been easy to accommodate (they usually just assign a date and time). I could see this being harder to navigate for those who physically commute to work.
10 months ago
Verified Customer
Review Source
Emad Haddad Fontana, CA
As a first-time homeowner I wasn't sure how much maintenance actually cost. HWA allows for peace of mind that if I get a leak under my sink or the AC goes out I'm not scrambling to find a professional or out thousands of dollars trying to get it fix. I just put in my request to HWA and they will send someone out to take care of it. Most recommend HWA for the first year of homeownership but I'm definitely keeping and renewing this membership.
11 months ago
Verified Customer
Review Source
Mari Batavia, IL
I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only.
I have an important comment /suggestion:
When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair.
I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups.
Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem.
Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!
11 months ago
Verified Customer
Review Source
Yury
GOOD SERVIVE OVER ALL, SOME REPAIR COMPANIES DID NOT HAVE KNOLEDGE ABOUT EQUIPMENTS
1 month ago
Verified Customer
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Darrell
Fast and efficient. Diagnosed the problem and got it fixed fast. Highly recommend!
1 month ago
Verified Customer
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William
Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.
1 year ago
Verified Customer
Review Source
Oscar
Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.
1 year ago
Verified Customer
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Michael
I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.
1 year ago
Verified Customer
Review Source
Mike
We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.
1 year ago
Verified Customer
Review Source
Kathie
My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.
1 year ago
Verified Customer
Review Source
Jennifer
They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.
1 year ago
Verified Customer
Review Source
Michael
I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.
1 year ago
Verified Customer
Review Source
Julian
They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.
1 year ago
Verified Customer
Review Source
Rickie
Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.
1 year ago
Verified Customer
Review Source
Anonymous
I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.
1 year ago
Verified Customer
Review Source
Shirley Euless, TX
I was very impressed with HWA this holiday season. My hot water heater went out on the night of 12/23/2023. I called HWA on 12/24/2023 to place a claim. A vendor was assigned within 2 hours! The vendor came out the morning of 12/26/2023 in the morning, took pictures and sent them to HWA for approval. By early afternoon the claim was approved by HWA for a new water heater. A new hot water heater was installed on the morning on 12/28/2023. All I had to pay was the $75.00 initial fee to the vendor then $300.00 for the items that were not covered by HWA like new faucets, hoses etc. Everything went so quickly and smoothly I was really impressed.
1 year ago Edited January 10, 2024
Verified Customer
Review Source
Athena Florissant, MO
The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.
1 year ago
Verified Customer
Review Source
Paige Antioch, TN
They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem
1 year ago
Lzie
I wish I could give zero stars this is the worst customer service experience of my life. Numerous phone calls and emails promised and never received. They were so difficult to deal with the first time I waited to contact them about the unresolved issue ended up paying $467 or so for the warranty itself plus 2 $100 dollar services calls. They offered to "replace" my dishwasher with $246. I cannot find the dishwasher needed for less than $400. When I spoke with the representative for the escalation phone call she basically told me it's not her problem and quoted the contract. I should not receive and email stating the product will be replaced if I am going to have to come up with half of the replacement cost. I spent at least 12 hours on phone calls trying to get this single issue resolved. I would NEVER recommend this company to anyone. Stay away.
1 month ago
Verified Customer
Review Source
Margaret
My washer was not able to be repaired so I am waiting to recieve a gift card to Lowes so that I can purchase a much needed washer.
3 months ago
Verified Customer
Review Source
Brad Bradshaw
HWA was great on replacing water heater but tech you sent was very slow and charged us $400 for $150 worth of revamping parts
3 months ago
Verified Customer
Review Source
Lorena
I had to pay $300 to get furnace fixed negate a home Warranty didn't cover
1 day ago
Dennis
When smaller and non-emergency issues have occurred, HWA has been responsive and easy to work with. I've had claims on my dishwasher and garbage disposal for example. When the issue in question is more costly and urgent, however, they were horribly slow and non-responsive. My A/C went out in July in Arizona and it took 6 weeks for me to get the issue resolved and have A/C again. The costs I incurred in the meantime for alternate A/C sources and hotels far exceed any benefit I got from having a home warranty. It felt as if they were purposely dragging their feet and going slow knowing that I couldn't live without A/C and would just give up on them and buy one myself. It was literally a life or death situation and they couldn't be bothered.
2 months ago
Verified Customer
Review Source
Ardecteria
I started a claim and was having an issue with the repair company that was sent to my home. It took several complaints before my daughter had to take over the situation to get anyone to hear my concerns and assist me. I am 8 days shy of a month since I started my claim with no resolution. I am hoping the new repair company provides better service and actually communicates and completes my repair.
4 months ago
Verified Customer
Review Source
Virginia LoMonaco
Since I have had HWA, I have filed 5 claims. They paid me $700 for a $2,000 oven, a top of the line microwave and a dishwasher. I still have the broken oven (I bought a toaster oven and put it on the kitchen counter. I bought a cheap microwave to replace the built-in one they refused to fix.) I had to buy a new dishwaher. They finally did fix the last claim I made, the furnace. I'm not happy with them, they say they can't fix things because they're too old. They just deny.
4 months ago
Verified Customer
Review Source
Cheryl Luft
I would give zero stars if it was an option. I filed a claim for a leak in my washing machine and other issues came up in the time it took for the technician to come out. When I first called in to ask about this, I was told to add it to the same claim so the information was recorded. Since this was my first time using a home warranty policy, I did not know I had to specifically record every single issue and that the technician would include all of their findings in their report. Later I was told that because this information was not included in my original claim for the same appliance, I was told I needed to file a separate claim (which would come with an additional fee) for them to look into it further. I was then told that they would have the technician look into the second issue the next time they were at my property; the technician who came to my property twice, told me twice about the issue both times stating that it was his recommendation to make the repair, but Home Warranty of America is stating that they do not have any information indicating a problem about this specific issue. However, they will not provide me with the technicians report to actually show this. They also backtracked to indicate that the issue they did repair was not actually covered, but they did as a courtesy (they also offered me a small amount of money for it if I wanted to purchase a new machine instead, which doesn't sound like something you do as a "courtesy") which was never mentioned the entire time and only communicated after the repair was done. Clearly this company does not have any integrity since they continue to actively lie to me and I don't know why I bothered to get a policy at all.
4 months ago
Verified Customer
Review Source
Marina
The AC stopped working while my family was inside, but the vendor was able to come out today instead of tomorrow. I'm happy with the quick response and service provided.
4 months ago
Verified Customer
Review Source
Alex
I had a frustrating experience with customer service. Reported an issue, promised quick response but no one showed up. Had to spend money at a laundromat while waiting for a part to be ordered. Disappointed with lack of urgency and communication.
4 months ago
Verified Customer
Review Source
Michael
The customer service experience was disappointing and ineffective. After multiple attempts to resolve an issue, I have decided to cancel my service. The denial of service a few months ago was a frustrating experience that ultimately led to my decision to discontinue using this company.
4 months ago
Verified Customer
Review Source
Julie Iromuanya
I appreciated the ease and efficiency of the process. I filled out the form, a technician was dispatched immediately, he fixed the problem with my washer, and the case was closed.
7 months ago
Verified Customer
Review Source
Lawrence
We were getting a new water heater recently, and we had a lot of trouble. We did get in touch with the company and the warranty company did order it, but they didn't get in contact with the plumbers and we waited about 2 weeks to get that water heater in. The company they sent, the plumbers, we like them a lot. I just don't know what happened over those 2 weeks, but it was it seemed like it was too long.
7 months ago
Verified Customer
Review Source
April
The customer service was great, except, they tried to push the whole 80 key insurance, I mean, the 80 key home security and it's just like they're being very persistent. And it kind of got annoying. I needed to do the routine on the thing, it says free routine but I still got charged the cost. But even said when they put it through that we'd have to pay the $75, but on their their initial paperwork, they put it free routine.
7 months ago
Verified Customer
Review Source
Joseph
My furnace, there were like the flames igniting so they came in and were able to figure out what it was and give me a new piece. I was able to get my appointment a day early as well.
7 months ago
Verified Customer
Review Source
Elizabeth Hayes-McKeirnan Las Vegas, NV
I don’t like when representatives don’t communicate well beyond a script. It disrupts efficiency, wasting time and money.
I don’t like that, I as the paying customer, must pay extra service fees, and take extra time from work/life to accommodate when some technicians don’t do a good job. I pay home warranty for a service, if I’m not the one who gets to select the technician, then the warranty company should work to make me satisfied when something has gone wrong…
8 months ago
Verified Customer
Review Source
Gary
When we had some plumbing issues recently; a leaking toilet and garbage disposal , the two were taken care of expediently and expertly by the plumbers you advised for us. Thanks
8 months ago
Verified Customer
Review Source
Panagiotis
Fast process claim and excellent service!
4 weeks ago
Verified Customer
Review Source
Anonymous
The representatives that I was dealing with were very clear and concise. I called the representative that initially when I purchased the house, and she was super nice, very detailed, thorough, and it made it easy and she also gave me the information. And it was very, very simple for me to use the warranty program when my pool pump broke.
9 months ago
Verified Customer
Review Source
Amy
The worker was very good, it just took a long time to get the people out here to do the work. I understand that's because there was a big weather event and there were lots of customers, but I didn't have running water for 17 days. I have used it several times and have always had very efficient, competent, pleasant, and polite folks to come and do the work. I had the garage door opener repaired and several plumbers have been out, and they've all been exceptionally good experiences with the people that came.
9 months ago
Verified Customer
Review Source
Jason
It's not that they don't provide the customer service. I just have a hard time understanding the representative. I have an open claim right now, and everything is running smoothly. We're just waiting for the part to come in. It was done in a timely manner.
9 months ago
Verified Customer
Review Source
Sheila
Because you have been good to me and everything that I needed. I've used my warranty for my water heater and everything that was right there, and worked out. Everything was positive and I got a new water heater. I had no problems. Anything broke down you're always there to come out on time.
9 months ago
Verified Customer
Review Source
Nicole Park Ridge, IL
At first I thought that HWA was a good thing and that they were really interested in the well being of my house appliances and such. From day one there was communication, contractor and scheduling issues. I'm not a person who believes in just good enough when fixing or repairing something. I also know how things work, where to get parts and how to fix things too. One of the most annoying things is the price of coverage going up each year with the benefits decreasing. The renewal persuasion, sweet talking and slight strong arming to make me renew each year was pretty comical. I'm glad my policy is lapsing at the end of March and I won't have to deal with lack of customer service knowledge, waiting days to get a service scheduled and questionable repair jobs that I have had to correct myself. Unless you have some major stuff you know is going to go wrong in your house or you have no knowledge of how to fix things then maybe HWA is for you. Just be prepared to wait, be frustrated and have to be on your toes with all the subcontractors and questionable ethics.
9 months ago
Verified Customer
Review Source
Kenneth
The woman that I dealt with, though I didn't get the answers that I was looking for, was very professional and very informative. She did her best. The last 2 times I've had to use it, my refrigerator that went out and the dishwasher went out. I would have certainly been appreciative if we would have gotten anywhere close to the value of these appliances. The money they offered was 30% of what it cost us to replace these items. So I'm looking for a home warranty when this thing expires, I did buy it for 3 years. I'll be looking for somebody who gives me more of a replacement value than just 30% of the value of the replacement product.
9 months ago
Verified Customer
Review Source
Guillermo
I don't get any real answers when I ask questions. I just get whatever is printed on the website, no details. I just recently had to file a claim for my washing machine. A service guy came out and he said it costs too much to repair so then I gotta buy out. But Home Warranty doesn't explain two things. One, they don't explain why they came up with the value they did, because it's not enough to pay for a new washing machine. And then two, they can't really explain to me why I have to wait up to 30 days to receive the payout when I need a washing machine now. So now I am out of a washing machine for a couple of weeks until I get the payout, and I still have to pay extra, so it almost doesn't make it worth it to use Home Warranty.
9 months ago
Verified Customer
Review Source
Pauline
The tech that came out was very knowledgeable about what he was doing and it made me feel really assured that he knew what he was doing and he fixed the issue. It did not take long and he explained the steps, so that was very helpful.
9 months ago
Verified Customer
Review Source
Melissa
We just had somebody come out today. Our thermostat and our furnace wasn't working properly, so I went online and submitted a claim. And then they emailed me back right away, saying that the claim had been submitted and they would contact someone to come out to work on the furnace. And they had somebody out within 2 days.
9 months ago
