Home Warranty of America: Read 2,458 User Reviews From Real Homeowners

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Lunsford Maryville, Tennessee

Provided by the seller at closing. It has been a very good policy.

1 month ago

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Valerie McKinney, Texas

Slightly confusing in how they process claims. Debit Your card then credit. Delay in getting technicians assigned

1 month ago

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Ralph Longview, Texas

Just had my first to claims and both handled quickly with great results.

1 month ago

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Jeffrey Atlanta, Georgia

Have used HWA several times and have yet to be disappointed!

1 month ago

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Gary Bay Minette, Alabama

Thy came very fast and identified the problem. It has been almost a month and still waiting for funds to replace the freezer.

1 month ago

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David Natick, Massachusetts

Raised my monthly rate to almost double the original price. Takes sometimes weeks to get a service scheduled. Overall their service is not very good.

1 month ago

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Juan Budd, Illinois

You guys are awesome too your customers and you find to get a jobs done!!!

1 month ago

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Mark Leander Phoenix, Arizona

Have been a customer for awhile. You have been very prompt in resolving the issue.

1 month ago

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George Jacksonville, Florida

I am disappointed. I thought that my water softener was covered for replacement and wasn’t. Only a $500 credit

1 month ago

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Heather Gardner Nashville, Tennessee

They are quick and reliable. I like the companies they work with

1 month ago

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Naomi El Paso, Texas

Put in a request at 10 pm, a plumber showed up the next day. Their response time is excellent

1 month ago

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Sandip Hati Tallahassee, Florida

There were delay in the process. But, overall work was done satisfactorily

1 month ago

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Nolita Squires

this was the first time that it didn’t take forever for me to get an answer. The only thing I do dislike is that the gift card that you give me Lowes said it cannot be used for a payment on the new appliance in since I won’t get it for over 30 days and the current sale that they have that is in the price range of what you’re giving me I will have pay for it myself.

1 year ago

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Verified Customer

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Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

1 year ago

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Verified Customer

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Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

1 year ago

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

1 year ago

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

1 year ago

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Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

1 year ago

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Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

1 year ago

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Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

1 year ago

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Verified Customer

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John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

1 year ago

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Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

1 year ago

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Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

1 year ago

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Verified Customer

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Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

1 year ago

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Verified Customer

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Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

1 year ago

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Verified Customer

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Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

1 year ago

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Verified Customer

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Russell

I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.

1 year ago

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Verified Customer

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Walter

I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.

1 year ago

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Richard

I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.

1 year ago

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Jane

I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.

1 year ago

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Anonymously

I had a great experience with Home Warranty of America. They made submitting claims easy and responded quickly, often within a day. When my garbage disposal broke, they arranged for a plumber immediately. Even when my dishwasher had issues, I was able to submit a request online, and they had someone out to fix it in no time. Highly recommend their service!

1 year ago

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Verified Customer

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Sherman

I had a great experience with the service. They responded promptly to my recent claim and sent a contractor the very next day, which was impressive. Additionally, when I had a furnace issue with water leaking, the HVAC contractor was quick to clean the line and fix the problem. Overall, I’m very pleased with the timely and effective service I received.

1 year ago

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Verified Customer

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Modupe

I had a great experience with customer service; they provided direct answers and resolved my issue quickly without any runaround. However, I was disappointed when I didn't receive a follow-up email as promised. My first service for a washing machine was smooth, as they promptly offered a replacement when the part was out of stock. I also have a warranty but have only used it once for my dishwasher.

1 year ago

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Verified Customer

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Barbara

I had a fantastic experience with their customer support. They were prompt in answering my calls and questions without any delays, which is a refreshing change from other companies. Recently, I had an issue with my oven not heating properly. The technician quickly diagnosed the problem, ordered the necessary part, and had it fixed in no time. Now, my oven works perfectly!

1 year ago

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Verified Customer

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Frank

I had a great experience using the warranty service. The representatives were pleasant and informative, making conversations easy. I recently used the warranty to rekey my new home and the process was seamless. I submitted an online request, and a technician was promptly arranged. Everything flowed smoothly, and I appreciate the helpfulness of the team!

1 year ago

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Verified Customer

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Khalid

I had an issue with my swimming pool, and they quickly found a provider who fixed it the same day. Their reliability impressed me; I always get prompt responses to my complaints. Recently, I filed claims for my pool pump and refrigerator ice maker on the same day. They provided solutions swiftly, even finding a new provider when the first one didn't show up. Great service!

1 year ago

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Verified Customer

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Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

1 year ago Edited November 26, 2024

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 year ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

1 year ago

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

1 year ago

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

1 year ago

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Frank

I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.

2 years ago

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Shirley

I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.

2 years ago

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Verified Customer

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Peter Saechao

I called about a leak in my front lawn not realizing that it wasn’t covered in my policy and the customer service representative on the phone with me was very helpful when explaining to me where in my contract it was stated. I was disappointed and it probably transferred to my speech but she was still very professional when speaking with me so I can’t complain.

2 years ago

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Verified Customer

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Patricia

I was pleasantly surprised to hear that Choice is now the "sister" company. After 10 years of paying monthly payments for coverage, this was the first time in a very long time that a service provider was scheduled to come out right away. He solved my oven heating problem the next day with the new replacement heating coil. The calls I have made in the past with HWA were difficult. It would take several calls to get a service provider scheduled, then, there are many providers that wouldn't work with HWA due to past negative experiences on their part.

2 years ago

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Verified Customer

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Deborah

I am extremely satisfied with the service provided by this company. The response was quick, and my issue was resolved within a few days. The technician fixed the leak in the pan of my air conditioner in the attic and promptly applied for a new one. Overall, the entire process took only about 4 days. I highly recommend their services for any HVAC needs.

2 years ago

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Anonymous

I recently contacted customer service about an issue with my refrigerator's ice maker. Despite their efforts, the problem couldn't be fixed due to a Samsung brand issue. However, I appreciate the prompt and professional service I received. The representatives addressed all my concerns, even though the ultimate problem was out of their control. Overall, I am satisfied with the customer service experience, despite the issue remaining unresolved.

2 years ago

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Kurt

Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.

2 years ago

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Verified Customer

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Donna

It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.

2 years ago

Home Warranty of America Reviews