Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

5 months ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

5 months ago

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

5 months ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

5 months ago

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Verified Customer

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

5 months ago

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Verified Customer

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Natasha

We liked that the claims process is quick and efficient, repair personnel arrive as scheduled and technician/service personnel are knowledgeable and the quality of work is excellent.

6 months ago

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Verified Customer

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Peggy

I had a great experience with their service. The team was prompt and efficient; they sent someone out quickly to fix my ice maker. The repair was completed in no time, and everything works perfectly now. Highly recommend!

6 months ago

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Verified Customer

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Amber

I had a great experience with this company. They were responsive and professional, handling everything efficiently. It was fast and easy to deal with them, and they took care of all my needs. Highly recommend!

6 months ago

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Verified Customer

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Sharon

I had a great experience with Mr. Ellsworth and Mr. Phelps. They were incredibly professional and ready to answer all my questions. Despite a minor issue with one person, everything went smoothly, and they accomplished what I wanted in a timely manner. I'm very thankful for their awesome support!

6 months ago

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Verified Customer

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Vito

I had a great experience with this company. I didn't need much support, but when I did have questions, they were answered professionally and promptly. I'm especially grateful to Mr. Ellsworth and Mr. Phelps for their outstanding assistance, helping me complete everything in just nine days. Truly awesome service!

6 months ago

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Verified Customer

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Bruce

I had a great experience with the team who were incredibly attentive and communicated with me frequently throughout the process. I want to extend my gratitude to John Rotor and Clayton Hayes for their hard work. They truly helped me when I needed it most. Thank you!

6 months ago

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Verified Customer

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Sanora

I am grateful for the support I received when I needed it most. Two individuals, John Rotor and Clayton Hayes, stood by me and provided invaluable assistance. Their dedication and help made a significant difference, and I just want to express my heartfelt thanks to them for their unwavering support.

6 months ago

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Verified Customer

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Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

7 months ago

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Verified Customer

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Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

7 months ago

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Verified Customer

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Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

7 months ago

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Verified Customer

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Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

7 months ago

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Verified Customer

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James Taylor

Very professional excellent customer service

3 weeks ago

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Kim Kuntz

Had policy for almost 12 years So far coverage has been good

3 weeks ago

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ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

10 months ago

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Verified Customer

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

10 months ago

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Verified Customer

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Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

10 months ago

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Verified Customer

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Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

10 months ago

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Verified Customer

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Robert

I had a great experience with the HVAC service. They were very responsive when my system died and worked closely with a local company to schedule a technician. The appointment was handled efficiently, and now I have both air conditioning and heat. Highly recommend their services!

10 months ago

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Verified Customer

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Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

10 months ago

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Verified Customer

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Anonymously

Had a frustrating experience trying to communicate while in a fitting room. I was interrupted and couldn't provide detailed answers. The representative insisted on continuing despite my request to call back later. Overall, it felt like poor timing for a conversation, and I couldn't engage properly due to my situation.

10 months ago

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Verified Customer

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Paul

I had a great experience with my claim process; they responded quickly and approved my furnace replacement on the same day. The turnaround was impressive, and I was very satisfied with the service. However, I am currently using my warranty for plumbing issues, and the response has been a bit slower lately, but they have been helpful overall.

10 months ago

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Verified Customer

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Rosalyn

I've been with Home Warranty of America for years, but my recent experience has been disappointing. My oven broke down twice, and although a technician came out, the problem persists. Communication has been lacking; I often have to follow up myself. I'm currently waiting on service for multiple claims, and the delays are frustrating.

10 months ago

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Verified Customer

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Ashley

I've had mixed experiences with customer support. It's often difficult to reach someone who speaks clear English, which adds to the frustration. I've had a garage spring replaced, but now I'm waiting on claims for a garage door opener and a furnace issue. Last time, it took quite a while to get reimbursed for my washing machine replacement. Overall, the service could improve.

10 months ago

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Verified Customer

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Anonymously

I found it difficult to reach support, and communication was a challenge due to language barriers. However, when my issue was finally addressed, the service was prompt and efficient. I had to wait a while for reimbursement after replacing my washing machine, but overall, my recent experiences with their service have been positive.

10 months ago

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Verified Customer

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Arlo

I had limited interaction with customer support, primarily using their online system. The online prompts were straightforward, and I received a call from a repairman the same day to schedule repairs. However, I faced a frustrating delay in receiving a check for my stove repair, which was unexpected and inconvenient.

10 months ago

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Verified Customer

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Nancy

I've had very good service overall; they respond quickly. However, I faced issues when my dryer was deemed a total loss. The price offered for a new one felt excessive and left me in a tough spot. On a positive note, when my furnace broke right after moving in, they replaced it promptly, ensuring I had heat for winter.

10 months ago

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Verified Customer

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Anonymously

I found the service fairly responsive, but I didn't receive the support I expected. After an inspection, they questioned the need for a pool pump replacement, which felt unnecessary. Additionally, my garage door opener wasn't functioning, adding to my frustration with the process.

11 months ago

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Verified Customer

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Mark

I had mixed experiences with the service. While they generally respond to my requests, customer support is lacking, and not everything is handled online. I've had to replace some appliances, and while some repairs went well, the quality of technicians varies, leading to multiple visits for some issues. Overall, I think it's a decent service, but there's room for improvement.

11 months ago

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Verified Customer

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Larry

I had mixed experiences with the service. While the support team was responsive, my furnace issue took too long to resolve, leading me to buy a new one myself. The company contributed some funds, but I haven't received them yet. On a previous dishwasher issue, the service was disappointing, with multiple visits that didn't fix the problem. Overall, some positives but significant frustrations.

11 months ago

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Verified Customer

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Aleta

I had mixed experiences with customer service. I received conflicting information regarding a plumbing issue, and one representative was rude. Reaching them can be challenging. When my furnace broke, they needed to order a warranty part, but it took too long, so I had to buy a new furnace myself. They offered some financial help, but I haven't seen that yet.

11 months ago

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Verified Customer

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Randi

I appreciate the quick response from the team in addressing my plumbing issue, though I encountered some inconsistency in information from different representatives. They helped arrange for a plumber to fix the problem, and I’m now working with my insurance for flooring repairs. However, my experience with the warranty for my sprinkler system was frustrating, as no one was available to assist.

11 months ago

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Verified Customer

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Gadd

I had a positive experience with the service. They were quick, efficient, and kind when I needed to use my warranty for my dryer. Although I had to cover part of the cost myself, the team came out promptly and fixed the issue. Overall, I'm satisfied with the support I received.

11 months ago

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Verified Customer

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Laurie

I had an excellent experience with the repair service. They were prompt in responding to my request, and even though the technician had to travel a considerable distance, they arrived quickly to fix my noisy dryer under warranty. Overall, I'm very satisfied with the service provided!

11 months ago

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Verified Customer

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Mona

I had a great experience with customer support; they were always quick to respond and resolve issues. They efficiently handled my stove repair, ordering the necessary part and returning to fix it. Although they couldn't replace my washer, they promptly sent a check for it. Overall, their service has been reliable and helpful!

11 months ago

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Verified Customer

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Troy

I've had a great experience with their service. They are prompt and quick to respond, resolving issues efficiently. I've used their help for various appliances, including my kitchen drain and stove. They even ordered parts when necessary and handled everything smoothly. Highly recommend!

11 months ago

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Verified Customer

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Craig

I had a great experience with their service! They are incredibly prompt and always get my requests done quickly. I've used them multiple times for various issues, including my water heater and HVAC systems. They also helped with my kitchen drain problem. Highly recommend for reliable and fast assistance!

11 months ago

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Verified Customer

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Osvaldo

I had a great experience with the service. They were prompt and professional in resolving my issues. When I had no hot water, they quickly replaced my water heater, and when my microwave needed repair, a technician was sent to assess and fix it without any hassle. Overall, the speed of resolution and smooth process were much appreciated!

11 months ago

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Verified Customer

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Fred

I've had a great experience with customer service. They're always pleasant and informative, making conversations easy. Recently, I had an urgent plumbing issue, and they quickly arranged for a technician to help. Everything flowed smoothly, from the online request to the technician's arrival. Highly recommend their prompt and efficient service!

11 months ago

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Verified Customer

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Stephen

I had a great experience with the service. Scheduling was easy, and the technician was reliable and knowledgeable. When my garage door opener failed, they promptly sent someone out the next day. He fixed what he could and ordered the necessary parts, promising to return soon to complete the job. Highly recommend!

11 months ago

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Verified Customer

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David

I had some issues with customer service as they didn't respond to my emails, which was frustrating. However, when I did receive assistance, they handled my request quickly. I also used my warranty for a dishwasher check, but I'm still facing some issues with my water heater and HVAC systems. Overall, the service has been a mixed experience.

11 months ago

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Verified Customer

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Yolanda

I had a good experience using my warranty service. The first response was quick, and they resolved a minor water issue the same day. For my air conditioner and furnace, it took a bit longer to get someone out, but they completed the repairs satisfactorily. Overall, I’m happy with the service I received.

11 months ago

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Verified Customer

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Michele

I found the repair process to be very straightforward. I had a leaking refrigerator issue that was promptly resolved by a skilled technician. They did an excellent job fixing the problem. Additionally, when I moved into my new home, the team quickly addressed a compressor issue before I even settled in. Overall, I was impressed with the service!

11 months ago

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Barry

The customer service was initially disappointing, but they quickly rectified the situation by sending a knowledgeable technician who resolved the issue efficiently. I faced a problem with my garbage disposal, which they claimed wasn't fully broken, and a hot water heater that turned out to be an electrical issue. Overall, I appreciate their responsiveness and effective solutions.

11 months ago

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Verified Customer

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Susan

I've had a great experience with their service. They're quick to respond and resolve issues without any hassle. Recently, my AC was fixed within just a few days. They even replaced my washing machine without making me wait for parts. Every time I call, I get direct answers and no runaround. Highly recommend!

11 months ago

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Verified Customer

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Edward

I had a great experience with the service. They were prompt and professional throughout the process. I needed help with my microwave, and the technician was efficient, ordering the necessary parts and installing them without any issues. Overall, a smooth and satisfactory experience!

11 months ago

Home Warranty of America Reviews