Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

2 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

2 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

2 years ago

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Verified Customer

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

2 years ago

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

2 years ago

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Verified Customer

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

2 years ago

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Verified Customer

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

2 years ago

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Verified Customer

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

2 years ago

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Verified Customer

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Shirley Euless, TX

I was very impressed with HWA this holiday season. My hot water heater went out on the night of 12/23/2023. I called HWA on 12/24/2023 to place a claim. A vendor was assigned within 2 hours! The vendor came out the morning of 12/26/2023 in the morning, took pictures and sent them to HWA for approval. By early afternoon the claim was approved by HWA for a new water heater. A new hot water heater was installed on the morning on 12/28/2023. All I had to pay was the $75.00 initial fee to the vendor then $300.00 for the items that were not covered by HWA like new faucets, hoses etc. Everything went so quickly and smoothly I was really impressed.

2 years ago Edited January 10, 2024

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Verified Customer

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Athena Florissant, MO

The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.

2 years ago

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Verified Customer

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Paige Antioch, TN

They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem

2 years ago

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Verified Customer

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Angelique

Lack of communication between your company, myself the customer and the repair company and time to get repair done needs improvement.

2 months ago

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Verified Customer

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Joe Adamci

The technician came and replaced the control panel on my oven. He was very friendly and knowledgeable. All went well.

2 months ago

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Verified Customer

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Cheryl A Pringle

I loved the Maintenance Guy. He was Polite, He Explained my problem, & He was fast! Never had a problem yet

2 months ago

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Verified Customer

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ALTON HAYE

Home warranty of America has proven so often to be a very reliable company. Their service is of a high standard with excellent customer service.

3 months ago

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Verified Customer

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

3 months ago

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Verified Customer

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Lonnie

I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.

3 months ago

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Verified Customer

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Michael Crawford

HORRIBLE. You do NOT follow up on existing claims and I had to make multiple calls

3 days ago

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Verified Customer

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

4 months ago

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Verified Customer

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TVo

I like HWA's quick responses on my claims. They have been providing excellent services. I submitted two claims this year and both were resolved satisfactory.

4 months ago

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Verified Customer

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

4 months ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

4 months ago

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

5 months ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

5 months ago

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Verified Customer

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

5 months ago

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Verified Customer

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

5 months ago

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Verified Customer

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

5 months ago

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Verified Customer

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

5 months ago

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Verified Customer

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

5 months ago

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

5 months ago

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

5 months ago

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Verified Customer

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Ashish

I had a frustrating experience with their service. After a hot water tank leak, it took weeks to get someone scheduled, and the technician they sent didn’t even work for them anymore. I ended up without hot water for a long time. While they eventually fixed my washer, the delays were unacceptable. I had to handle my own repairs for the dryer.

6 months ago

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Verified Customer

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Damon

I had a positive experience speaking with a courteous representative who listened carefully and promptly addressed my needs. While I have some reservations about the recent use of the service for my hot water heater, it seems to be on track for completion soon. Overall, I appreciate the responsiveness and support provided.

6 months ago

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Verified Customer

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Suresh

I recently used the customer support for a refrigerator repair and was very happy with the service. The online request process was straightforward, and I was quickly connected with someone in my area. Overall, my experience has been positive, and the people I've interacted with have been professional and helpful.

6 months ago

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Verified Customer

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Mark

I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.

6 months ago

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Verified Customer

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Martin

Quick response on my hearing and air problems. Wesley from Metro Power was awesome and did a thorough inspection of the problem. I am following up after servicing the unit to get the problem resolved

8 months ago

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Verified Customer

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Arthur

Good product and great service. Very knowledgeable

2 weeks ago

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Rachel

They have always come through when needed

3 weeks ago

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Murali

Overall they provide good service, I'd recommend them

3 weeks ago

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John Henderson

Responsive, timely. Thus far the repairmen have been good to work with

3 weeks ago Edited November 11, 2025

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Verified Customer

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Jennifer Mcfarlane

Ease of finding a contractor to complete the job.

3 weeks ago

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Deanna Greene

Price is good, service has always been exemplary.

3 weeks ago

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Dusti

Our realtor bought this plan when we bought our house.

3 weeks ago

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Tom and Alice Summerville

Personal relationship with your rep through my Broker.

3 weeks ago

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Pattie

4 weeks ago

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Verified Customer

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ROBERT FRANKLIN HOOD

Prompt scheduling. Didn't like vendor had to come back and make the repairs, because he didn't have the parts. Could have checked with me and I would have given him the problem to be fixed. Did come back after ordering and receiving parts, and made the repair.

9 months ago

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Verified Customer

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Robert

I had a great experience with the HVAC service. They were very responsive when my system died and worked closely with a local company to schedule a technician. The appointment was handled efficiently, and now I have both air conditioning and heat. Highly recommend their services!

9 months ago

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Anonymously

I had a mixed experience with customer service initially, needing to speak to a supervisor for resolution. However, my recent interactions have been much better; they responded swiftly to my request for washing machine repairs, and the technician arrived promptly and resolved the issue quickly. Overall, I'm satisfied with the service now.

9 months ago

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Verified Customer

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Zhongren

I found the customer support to be responsive, with knowledgeable staff, except for one individual. I had two warranty issues: one with air conditioning and another with a water leak. The plumber was exceptional and professional, but the young technicians for the AC issue were not up to the mark. Overall, my experience was mixed.

9 months ago

Home Warranty of America Reviews