Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

8 months ago

check_circle

Verified Customer

star star star star star

Robert USA

8 months ago

check_circle

Verified Customer

star star star star star_border

Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

9 months ago

check_circle

Verified Customer

star star star star star_border

Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

9 months ago

check_circle

Verified Customer

star star star star star

Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

9 months ago

check_circle

Verified Customer

star star star star star

Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

10 months ago

check_circle

Verified Customer

star star star star star_border

Vigen Vooskanian

Our plumber did come and opened the pipe according to him temporarily. He said we could either do a hydro pressure cleaning or replace a cast iron pipe somewhere under the house in the crawl space. Both are not covered by the warranty company. Now we are not sure if for real they are not covered or? I need to be connected if possible especially I don’t want to pay another deductible again to find out.

10 months ago

check_circle

Verified Customer

star star star star star

Sarah Queen

It feels like a lot of money each month and each service fee, but really has saved us money because we have utilized it so much over the years. And it has saved me a lot of time in trying to find a good plumber or electrician or appliance repair. You name it.

10 months ago

check_circle

Verified Customer

star star star star star_border

Lynn

I've had a policybsince 2019. Easy company to work with. Premiums are reasonable. Great response time. Minor repairs or replacements have not been an issue. Typical insurance/warranty with the big items. I have the top policy plan with the extra rider to cover the 'not typical' items and replacing my heat pump system still cost me $3000. Used the excuse of new government regs etc. instead of honoring the policy.

10 months ago

check_circle

Verified Customer

star star star star star

Kevin Kerivan

I’ve had two issues with my AC in the last couple weeks. One was a leak and the other was a compressor went out on one of my units. This home warranty company took care of me and fixed both of these problems very quickly and make sure it was all done right.

11 months ago

check_circle

Verified Customer

star star star star star

Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

11 months ago

check_circle

Verified Customer

star star star star star

Alonzo

I had a great experience with the service. The process was straightforward and efficient, with prompt communication about the technician's arrival. The salesperson was helpful, discussing my preferences and creating a solid plan. When my AC broke down, I submitted a claim and within a few days, everything was fixed. Highly satisfied!

11 months ago

check_circle

Verified Customer

star star star star star_border

Sallie

I had a mixed experience with customer service. While I appreciated their initial response and the technician's visit, my ice maker broke again shortly after being repaired. They set up another appointment but didn't come prepared, citing it as a common issue. I've had trouble reaching them for updates, as calls often go unanswered. They need better communication and availability.

11 months ago

check_circle

Verified Customer

star star star star star

Maudese Thompson Charlotte, North Carolina

I HWA was recommended to me and I registered for the service.

1 month ago

check_circle

Verified Customer

star star star star star

Christopher Carter Thibodaux, Louisiana

Everything and they find the right people to get the job done

1 month ago

check_circle

Verified Customer

star star star star star

Karyn Wild Wild Nassau Bay, Texas

This was first time using and have had just one claim. They responded quickly

1 month ago

check_circle

Verified Customer

star star star star star

Kathleen Dillman Schertz, Texas

One call and the job was taken care of. Can't beat that for service.

1 month ago

check_circle

Verified Customer

star star star star star

Robert Mulrath Southern Pines, North Carolina

Price is right! And one of the lowest call fees that I’ve seen.

1 month ago

check_circle

Verified Customer

star star star star star

Robert Picard St. Louis, Missouri

They are prompt with getting someone on my claim and getting the work done.

1 month ago

check_circle

Verified Customer

star star star star star

Dave Irmo, South Carolina

Hi Marty, of America was recommended to us when we bought a homes several years ago. It became very cost-effective soon afterwards as the water heater went out within five days. Since then we’ve enjoyed Home Warranty Of AMERICA when various systems fail due to houses age. They’ve been efficient effective quick to respond. Provide good quality technicians and repairs are done without a hitch. Granted sometimes it takes a little time, but with patience, it’s worked out each time. Very happy to work with them.

1 month ago

check_circle

Verified Customer

star star star star star

Nolita Squires

this was the first time that it didn’t take forever for me to get an answer. The only thing I do dislike is that the gift card that you give me Lowes said it cannot be used for a payment on the new appliance in since I won’t get it for over 30 days and the current sale that they have that is in the price range of what you’re giving me I will have pay for it myself.

1 year ago

check_circle

Verified Customer

star star star star star

Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

1 year ago

check_circle

Verified Customer

star star star star star

Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

1 year ago

check_circle

Verified Customer

star star star star star

Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

1 year ago

check_circle

Verified Customer

star star star star star

Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

1 year ago

check_circle

Verified Customer

star star star star star

Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

1 year ago

check_circle

Verified Customer

star star star star star

Emma

I had a generally positive experience with customer support; they were efficient and helped me during a tough time. However, communication could have been better. Recently, I needed to use my warranty for a plumbing issue. Although there was a hiccup with the vendor dropping the job last minute, Home Warranty quickly found a replacement and resolved the issue.

1 year ago

check_circle

Verified Customer

star star star star star

Kim

I've had mixed experiences with Home Warranty of America. While some interactions have been positive, like the recent replacement of my refrigerator, finding reliable vendors has been challenging at times. Communication can also be an issue, as I sometimes struggle to understand questions clearly. Overall, I appreciate the personal contact but there's room for improvement.

1 year ago

check_circle

Verified Customer

star star star star star

John Stuczynski

I found the service to be somewhat mixed. While they were responsive initially, I experienced delays with follow-ups after plumbing issues. The plumber did a great job fixing one problem and ordering parts, but I haven't heard back in weeks. It took longer than expected to get a repairman out, requiring multiple calls. Overall, I appreciate the initial response but am frustrated with the lack of communication afterward.

1 year ago

check_circle

Verified Customer

star star star star star

Denise

I had a great experience with customer service. They were prompt and efficient when I needed help with my garbage disposal, sending someone out quickly to fix the issue. I also reached out regarding my washer not working, and they handled it well. I appreciate their good timing and support, especially after my identity was stolen online. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

Ginger

I've had mixed experiences with customer support. Automation has made it hard to reach a person, and one vendor was rude and unresponsive. However, the online appointment process has improved, making scheduling easier. The replacement process for my washing machine took longer than expected, with little communication about the status. Overall, I've had some frustrations, but I still recommend the service.

1 year ago

check_circle

Verified Customer

star star star star star

Fredia

I had a great experience with the home warranty company. They promptly sent a technician who brought the necessary parts, ensuring no time was wasted. I faced a couple of issues, one with electrical outlets and another with my ice maker, but the service was efficient and the problems were resolved quickly. Overall, I'm satisfied with their service!

1 year ago

check_circle

Verified Customer

star star star star star

Jean

I had a mixed experience with customer support. Initially, I was misled about the replacement cost, which ended up being much lower than expected. When my washer broke, the serviceman identified the issue, but I wasn't satisfied with the coupon offered for a replacement. I preferred a more flexible option to find a good deal. However, my dryer repair went smoothly and was a positive experience overall.

1 year ago

check_circle

Verified Customer

star star star star star

Terry

I had a frustrating experience with my warranty company regarding plumbing issues. They were unresponsive and I had to repeatedly ask to speak to a supervisor, but never received a callback. On the other hand, the plumber who eventually came was great and fixed one issue quickly, but I'm still waiting on updates for another problem. Overall, it was a hassle.

1 year ago

check_circle

Verified Customer

star star star star star

Russell

I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.

1 year ago

check_circle

Verified Customer

star star star star star

Walter

I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.

1 year ago

check_circle

Verified Customer

star star star star star

Richard

I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.

1 year ago

check_circle

Verified Customer

star star star star star

Jane

I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a great experience with Home Warranty of America. They made submitting claims easy and responded quickly, often within a day. When my garbage disposal broke, they arranged for a plumber immediately. Even when my dishwasher had issues, I was able to submit a request online, and they had someone out to fix it in no time. Highly recommend their service!

1 year ago

check_circle

Verified Customer

star star star star star

Sherman

I had a great experience with the service. They responded promptly to my recent claim and sent a contractor the very next day, which was impressive. Additionally, when I had a furnace issue with water leaking, the HVAC contractor was quick to clean the line and fix the problem. Overall, I’m very pleased with the timely and effective service I received.

1 year ago

check_circle

Verified Customer

star star star star star

Modupe

I had a great experience with customer service; they provided direct answers and resolved my issue quickly without any runaround. However, I was disappointed when I didn't receive a follow-up email as promised. My first service for a washing machine was smooth, as they promptly offered a replacement when the part was out of stock. I also have a warranty but have only used it once for my dishwasher.

1 year ago

check_circle

Verified Customer

star star star star star

Barbara

I had a fantastic experience with their customer support. They were prompt in answering my calls and questions without any delays, which is a refreshing change from other companies. Recently, I had an issue with my oven not heating properly. The technician quickly diagnosed the problem, ordered the necessary part, and had it fixed in no time. Now, my oven works perfectly!

1 year ago

check_circle

Verified Customer

star star star star star

Frank

I had a great experience using the warranty service. The representatives were pleasant and informative, making conversations easy. I recently used the warranty to rekey my new home and the process was seamless. I submitted an online request, and a technician was promptly arranged. Everything flowed smoothly, and I appreciate the helpfulness of the team!

1 year ago

check_circle

Verified Customer

star star star star star

Khalid

I had an issue with my swimming pool, and they quickly found a provider who fixed it the same day. Their reliability impressed me; I always get prompt responses to my complaints. Recently, I filed claims for my pool pump and refrigerator ice maker on the same day. They provided solutions swiftly, even finding a new provider when the first one didn't show up. Great service!

1 year ago

check_circle

Verified Customer

star star star star star

Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

1 year ago

check_circle

Verified Customer

star star star star star

Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

1 year ago Edited November 26, 2024

check_circle

Verified Customer

star star star star star

Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 year ago

check_circle

Verified Customer

star star star star star

Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

1 year ago

check_circle

Verified Customer

star star star star star

Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

1 year ago

check_circle

Verified Customer

star star star star star

Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

1 year ago

Home Warranty of America Reviews