Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Lynn

Thanks for resolving my issue! Satisfactory

1 month ago

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Michael

Great service and Quality technicians.would recommend.

1 month ago

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Verified Customer

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Huguens Louis Pierre

Everything went well, no complaining. Good so far

1 month ago

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Verified Customer

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Susan Landrum

Fast response from HWA. Excellent technician.

1 month ago

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Verified Customer

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Tracy Rose

Great so far! Really good service andboromptness.

1 month ago

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Verified Customer

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Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

1 year ago Edited November 26, 2024

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Verified Customer

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Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

1 year ago

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Verified Customer

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Maria

I had a good experience with the service. The repairman was very efficient and fixed my refrigerator, which wasn't making ice. However, I struggled to communicate my issues clearly due to my limited English. Overall, the service was fast and effective, but I found it challenging to articulate my concerns during the call.

1 year ago

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Verified Customer

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Robert

I had a good experience with customer service, though it took a bit to get clarity on my warranty. The follow-up was impressive, and while I had to pay for repairs, the technician addressed my refrigerator issue effectively. Overall, I would rate the service positively, despite a few initial confusions.

1 year ago

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Verified Customer

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Brian

I faced significant challenges with service requests, often hindered by red tape and issues accessing necessary reports online. While the technicians were always courteous and efficient, like the one who repaired my oven, the process itself was frustrating. The garage door repair also involved too much back and forth, making the experience less than ideal.

1 year ago Edited November 26, 2024

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Verified Customer

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Anonymously

I had a mixed experience with the service. Initially, I felt unsure due to a lack of experience, but they quickly sent a skilled technician who resolved my refrigerator's ice dispenser issue after a follow-up. Overall, while there were some hiccups, the promptness and effectiveness of the service left me satisfied.

1 year ago

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Verified Customer

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Jimmy

I had a mixed experience with the service. I inquired about a gasket for my kitchen sink, but unfortunately, it wasn’t available at the moment. The responses were prompt, but I felt disappointed that my needs weren't fully met. Overall, I appreciate the quick replies but hope for better product availability in the future.

1 year ago

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Verified Customer

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Cynthia

I had a great experience with the service. They responded promptly and sent someone who did the job well. There was only one instance where I needed assistance with my heating system, and the technician quickly fixed the issue by reconnecting the gas and wire. Overall, I was very satisfied with their help!

1 year ago

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Verified Customer

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susan esparza Clovis, CA

I had a great experience with customer support; they were prompt and the technician was very knowledgeable. However, there was a delay when fixing my toilet as the technician needed to get clearance over the phone, but he handled it professionally. Overall, I was satisfied with the service provided.

1 year ago

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Verified Customer

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Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

1 year ago

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Verified Customer

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Edward

I had a good experience with the technician who promptly addressed my heating issue. He quickly diagnosed the problem, plugged everything back in, and got my system working again. Overall, I was satisfied with the service and the technician's efficiency.

1 year ago

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Verified Customer

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Sarah

The only thing that I dislike is that I currently have a leaking drain pipe and so far they have sent out 2 different plumbers and now they are sending a third. However, the warranty won't tell me why they are sending different plumbers. I would like to know if they didn't want or couldn't do the job or if they were charging too much. I am in the dark on this one and it is really getting annoying because it has been going on for a month now and I have no resolution or approval/denial. All the rest of my claims were quickly taken care of and resolved.

1 year ago

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Verified Customer

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Danja

Very easy to work with, we have had them for 7 years now and had to file a couple claims. They were very courteous, took care of my issues in a very short time. No hassle no problems. No hidden fees or lots of runaround from them. Straight forward and easy to deal with

1 year ago

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

1 year ago

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Verified Customer

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Terre

I had some issues with my dishwasher and fridge, and while the Home Warranty team was courteous and followed up, the solutions took quite a while to arrive. I appreciate the thorough checks they perform, but I wish the responses were quicker. Overall, my experience has been positive despite the delays.

1 year ago

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Verified Customer

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Tomas

I've had mixed experiences with customer support. Initially, it was great, but my last claim was frustrating due to missed technician appointments. Overall, I’d say it's been a decent experience, but there’s room for improvement. I also had a technician assess my broken washing machine, but they couldn't repair it and submitted a replacement request.

1 year ago

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Verified Customer

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Steve

I've had a positive experience with my warranty service. When my appliances broke down, they connected me with a plumber quickly, and the service was excellent. It's reassuring to know that I can rely on them when issues arise, ensuring that everything gets sorted out efficiently.

1 year ago

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

1 year ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

1 year ago

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Verified Customer

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Kelvin

I found the service helpful initially, but the technician who came was not very effective. We often face delays in getting solutions for our appliances, which is frustrating. While I appreciate the effort for check-ups, it seems like quick fixes are rarely available. Additionally, the lock change felt misleading as they only programmed the locks. Overall, I have concerns about multiple appliances being damaged and not functioning properly.

1 year ago

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Verified Customer

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Gary

I've had a mixed experience with customer support. Initially, my claims went smoothly, but my latest one has been frustrating with missed technician appointments. Additionally, I've been charged extra for a claim on the same issue after a technician couldn't repair my washing machine. Overall, I'm disappointed with the service lately.

1 year ago

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Verified Customer

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Karim

I had mixed experiences with customer service. While they always answered my calls and tried to connect me with the right people, I faced issues with repeated repairs on my microwave that remain unresolved. Additionally, there was confusion when finding help for my air conditioning, but they eventually located someone closer. Overall, they need to improve their processes.

1 year ago

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Verified Customer

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Wendy

I had a great experience with the service. My only issue was quickly resolved with a simple appointment for a tech to come and fix it. They were very responsive, and when my AC had problems, the claim process was smooth. Someone contacted me promptly with all the details for the visit. Highly recommend!

1 year ago

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Verified Customer

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Dave

I found the service to be very responsive. After I submitted my claim, they quickly arranged for someone to come over and fix my furnace, which had stopped working. Overall, I was pleased with the promptness and efficiency of their support.

1 year ago

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Verified Customer

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Frank

I had an excellent experience with their customer support. They responded promptly and took care of my needs right away. I also had to use my warranty after purchasing a new home, and they came out immediately to assist me. Their service has been outstanding!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the service. The person who assisted me was professional, quick, and courteous. I would definitely recommend this service based on my positive interaction!

1 year ago Edited October 23, 2024

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Verified Customer

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Anonymously

I had a great experience with the online service. The process was straightforward, and I received timely updates throughout. I utilized my warranty for a dishwasher issue, and they promptly sent a contractor who resolved the clog. Overall, I was pleased with the efficiency and support provided.

1 year ago

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Verified Customer

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Dan

I had to use the warranty for my AC unit, and while customer service was great, the resolution took far too long. I recently moved in and got insurance, but the motor burned out. Overall, the process was frustrating and could be improved.

1 year ago Edited October 23, 2024

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Verified Customer

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Erik

I've had a great experience with their service. Whenever I've called, they've been respectful and understanding, resolving my issues quickly. Recently, they accommodated my request for a garbage disposal issue, sending a technician promptly who fixed it within a few days. Overall, I'm very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the customer support team. The technician was professional and knowledgeable, resolving my issue efficiently. They replaced my sink faucet quickly, and I appreciated their timely service. However, I did have some concerns with my oven's temperature regulation, but overall, I was satisfied with the service.

1 year ago

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Verified Customer

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Jill

Customer support is accessible but can be slow. My experience with the warranty service for a hot water heater was frustrating; the assigned company was far away and rescheduled multiple times. The technician's late-night request to use my bathroom was unprofessional. Overall, it felt like a lack of reliability from the service provider.

1 year ago

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Verified Customer

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Garland

I had some unresolved issues but overall, my experience was positive. When I needed to use my warranty for my air conditioning unit, the response was prompt and efficient. A technician arrived quickly and did an excellent job. I appreciate the quick service and quality work!

1 year ago

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Verified Customer

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Christopher

I had a frustrating experience initially with the service, feeling unsupported and lacking feedback. However, after a recent use, I was pleasantly surprised by the quick and effective resolution of my issue. The turnaround time was impressive, and I encountered no problems this time around. Overall, a mixed experience.

1 year ago

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Verified Customer

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Betsy

I had a great experience with customer service; they were responsive and handled my needs promptly. I'm currently using my warranty for a plumbing issue, and they seem ready to assist. Previously, they arranged for a contractor for an electrical problem, and everything was resolved smoothly. Overall, I'm very satisfied with their support.

1 year ago

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Verified Customer

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Glenda Barnes

I had a mixed experience with the service. Initially, it was hard to navigate the system, but once I got through, the technician arrived promptly and fixed my air conditioner without issues. However, the automated system was frustratingly slow. Overall, the service improved this time compared to my last experience.

1 year ago

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Verified Customer

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Brenda

I had a terrible experience with a plumber who couldn't communicate and incorrectly advised us on our faucet installation. We ended up hiring a proper plumber the next day to fix the mess. It was a frustrating ordeal. On another note, we're currently filming final headings.

1 year ago

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Verified Customer

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Beverly

I've had a positive experience with Home Warranties of America. They promptly addressed my issues, often the next day, even during holidays. Their service has been reliable since I started using them, and I appreciate their quick response times. I felt supported when my AC broke down, and they resolved it swiftly. Highly recommend!

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While one technician was helpful and resolved my issue efficiently, another was a fraud, leading to a frustrating situation that required me to seek help elsewhere. Communication was also challenging at times. Overall, my recent experience was better than the last, but there's still room for improvement.

1 year ago

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Verified Customer

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Rodney

I've had a great experience with customer service; they are very responsive and helpful. Recently, I used my warranty for an AC issue, and the vendor was prompt in addressing it. I'm currently utilizing the warranty again for a plumbing issue, and they are ready to assist as soon as I schedule a visit. Overall, I'm impressed with their support!

1 year ago

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Verified Customer

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Jonnie

I had some unresolved issues and found it difficult to reach customer service. Once I finally got through, the experience improved, but overall, it was a frustrating process. I've only used the service once, and while they did send someone to help, I wish the initial contact was smoother.

1 year ago

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Verified Customer

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Anonymously

The service response time is decent, usually reaching out promptly for repairs. However, I've experienced delays in getting technicians to complete the work, and one issue remains unresolved after the initial diagnosis. While they do communicate, the follow-through on repairs could improve significantly.

1 year ago

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Verified Customer

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Harold

I've found it challenging at times to get the right technicians for repairs, which can lead to delays. However, the service team is generally prompt in their responses and has sent skilled technicians who have done great work. Overall, while there are occasional hiccups, repairs are typically completed in a reasonable timeframe.

1 year ago

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Verified Customer

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Joseluis

The service was responsive, though there were some issues with referrals. I had to reach out for repairs on my fridge, which they handled well. I've also utilized my warranty recently for other repairs, and overall, my experience has been positive despite a few hiccups.

1 year ago

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Verified Customer

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Laurie

I had a great experience with their customer support; they were very helpful and responsive. When I needed to use my warranty for a rekeying service, they came out promptly and took care of it efficiently. Overall, I'm very satisfied with the service provided!

1 year ago

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Verified Customer

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Delinzer

I had some issues with customer service, as I struggled to reach anyone for questions. However, when a technician came to resolve my problem, they handled it very professionally. The service for my sink faucet replacement was efficient, with prompt estimates and quick follow-up. Overall, a mixed experience but ultimately satisfactory.

1 year ago

Home Warranty of America Reviews