Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

3 months ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

3 months ago

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Tristan Bludworth

Every claim I’ve had to submit has been a nightmare. AC goes out, 2 weeks to get a tech out. Dishwasher goes out, the offer next to no money to replace. Choose another warranty company. For my most recent repair, I chose to pay out of pocket instead of dealing with them.

4 months ago

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Tom Metzmaker

They advertise that they cover AC units and then in the fine print excludes the only part of the system that would cost more than the $75 service fee (compressor). They spend more time and effort seeking to get me to renew than they do resolving my claims.

4 months ago

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Martin

So far, a plumbing service call has not provided satisfaction. The plumber did not show and did not respond to repeated calls. We will see how this resolves.

4 months ago

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Katrina

HWA so far so good! They select the best technicians to service your need and customer service is good as well.

4 months ago

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Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

4 months ago

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

5 months ago

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Brian Zloch

This was VERY disappointing. I have had HWA for 5 years without issue. Until now, my air conditioner went out on July 31st late afternoon and I contact them to get it repaired. Didn't hear from a HVAC until the next day. August the 1st. I was informed they are not coming till Monday August 5th around 3-4 pm. So I call the hvac company, it was Sears and YOU CAN NOT talk to a person at all. Then i call HWA. And told them to cancel that call and resubmitted to get a different company that can come sooner. The next one reopened same thing Monday the 5th between 6-8pm. So I called them them to see if they could come sooner and was told no because they are located in Lansing Il, and I was in Plainfield Il, and they had another Plainfield job scheduled for Monday the 5th. Because I was an hour away they put them together. So took matters in my own hand a called a Hvac company to come out on Friday the 2nd. They billed me $1100 and some change. So I contacted Hwa to request a reimbursement and was told this was not preapproved repair! I explained no one could come out until Monday the 5th late afternoon. And was told they can not reimburse me. I explained it is 97 degrees out we need air. Then I was told they do not provid emergency services! then I expanded 6 day is not considered EMGENY service. Then I request to speak to a hire up. Then was told me there isn't one. this went on for 15 minute. Until finely gave me a number that went back to company and had to asked to be transferred to someone then I got a voice mail and left a message to get called back by a F&^ken computer to schedule a phone appointment to speak to another person. I finely got the call and I was feed the same bullshit I got for the other customer service rep. on the phone. I have spent $550 -$650 ever year for 5 years and they could give 2 shits. Save your money and DO NOT USE THIS BOUGUS COMPANY!

2 months ago

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Wendy

First of all they disapproved my first claim because something broke right after I got the coverage. It's really out of my hand that that happened a week after my coverage started. Secondly, the way they set up the way you pay your service fee is very annoying. Especially when it's a rental property. I just spent over 2 hours. Being on hold at two different places and then being told there's nothing they can do. I don't live at the property and I don't want them to leave when they get there because there's no way for the owner to prepay Sears. This is really stupid.

3 months ago

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Jacob Navarro

HWA BROKE THEIR END OF THE CONTRACT! I filed a claim for a broken dishwasher multiple technicians came out and told me it’s beyond repair and HWA should replace it but they never did. They sent me 4 technicians in 4 months until they finally closed my claim because the last technician said he saw a cockroach (which wasn’t true) and that he couldn’t work on it. Apparently HWA ignored all the other reports of my broken dishwasher needing to be replaced but as soon as the last guy said he saw a roach. They closed my claim and denied my replacement because the contract states they wont take responsibility for insect infestation caused damages! The dishwasher was broken 4 months prior to that! Worst experience I’ve ever had dealing with their representatives. Took forever to get answers and then I get denied.

3 months ago

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

7 months ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

7 months ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

7 months ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

7 months ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

7 months ago

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TS

Any time that I complain about the people not showing up when they're supposed to, they fix the problem. I used it for plumbing. They came out, they took my money $75. They never called me back to fix the problem. Two weeks later, I waited to give them to be patient, I called Home Warranty, and they said "We are so sorry, we're gonna send somebody out and you're not going to have to pay the $75." And so they sent somebody out and they fixed it immediately. That's excellent.

8 months ago

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Diane Carew Dearborn, MI

I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent

9 months ago

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Kathryn

I made a phone call and a couple of days later they sent the person out. They're pretty much doing what they promised to do. I've been very pleased with them so far.

9 months ago

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Paul

Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.

9 months ago

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Joan

It was our dishwasher, and the water wasn't running out. I called them, and they were very prompt, and they really fixed or resolved our problem very quickly.

9 months ago

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Adele

It can be challenging to sometimes get to the right department and to get an actual live person on the line. This last time was very quick and straightforward for the most part. It was definitely a step in the right direction.

9 months ago

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James Mesa, AZ

I don’t think any of the warranty companies are worth the money. Every time I’ve had to use them it’s been a disappointment because they don’t really cover that much. If you do get e replacement it’s always a cheap brand and the company showing up has poor reviews. Remember you get what you pay for. Better off putting that money into a savings account to use when needed.

9 months ago

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Anonymous

We have a toilet broken in our house right now it's been broken for about a month. We've been trying to get the company to come out to fix it. There is some discrepancy between what the home warranty wants to pay and what the company thinks they should pay. The company was supposed to come today. They didn't show up, so we still have a broken toilet. Last year we had a broken HVAC system. We had it temporarily recharged with Freon, so they wouldn't fix it until it broke again in exactly the same way this year. It was leaking Freon, so we got to pay twice.

9 months ago

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Jeffrey

I just used it, he was just out today. The only negative was that the call was supposed to be for yesterday. He never came, but he came today, but he had to go through Home Warranty get approval and then order a part.

9 months ago

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Jonathan

I been with home warranty of America for the past 5 years and this past week in Illinois the temperature when on the negative degrees my furnace started smelling like gas My exhaust exchange pipes cracked had to replace it this happen on Tuesday and they didn’t give a appointment til the following Tuesday so I replaced it with my own licensed technician and now home warranty denied my reimbursement they don’t understand we can be with out heat in Illinois if it was the ac I could of waited but when it comes to furnace and leaking gas had to fix it right away specially having little kids at home really unsatisfying experience working with this company and I asked to speak to the resolution manager to escalate my claim and they ignore me or they would hang up on me

9 months ago

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Anonymous

They were very timely and took care of the issue on one call. They came out diagnosed the problem, had to get the parts, and came back and took care of it.

9 months ago

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Patricia

The people you send out here are uncooperative and don't want to come. And when you do a payout, you do it in a very, very small amount. I'm a realtor and I cannot in good conscience recommend Home Warranty of America to my clients.

9 months ago

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Melinda Abu-Khader Murrieta, CA

I had a claim about plumbing work, it was misdocumented by Home Warranty of America. The plumbing company that selected the job came and collected the $75 and took off. No report was submitted to the home warranty. The claim was stuck, not moving forward at all. I called to follow up the customer service said 5 different things. Once they said they would reimburse me my deductible amount. Another time they said they will close the claim if no report was completed within 3 days. I called after 3 days to alert the home warranty to either escalate the problem or close the claim. So I can find another company if possible and pay out of pocket and get reimbursed. The home warranty refused this method because they're an assigned technician. Although they didn't do anything. It's claim no. 4 now, same minor plumbing work order that is being postponed and played over and over.

10 months ago

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Carrie Sutton Lawrenceville, GA

HWA was kind enough to promptly assign a contractor to repair my garage door. He was on time and diagnoized the problem . He had the parts that needed to be replaced on his truck and did so in s tomely manner.

10 months ago

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Nancy Chicago, IL

I like having the peace of mind of knowing that my appliances are protected under HWA. But sometimes there is a wait of 1-2 weeks for repair dependant on availability of local contracted repair companies.

10 months ago

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Elizabeth Stewart Calabash, NC

First claim. Took three weeks to get resolved. I had to call several, and the only way I was able to talk to someone I could actually understand or who could answer my questions was to tell the foreign customer service representative that I wanted to report him and/or cancel my policy. Then, only the repair was done. The damage the unresolved problem caused is on me. Thanks for all the headaches. Hopefully, you will do better next time.

10 months ago

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Kent Flint, TX

Contacting HWA to request and arrange the policy-covered repair in my case ended up nessitating both online and telephone means. It was more difficult and more time-consuming than I could have imagined. (The actual repair person used was excellent. BUT... the HWA administration process required to get to that point was frustrating!)

11 months ago Edited December 11, 2023

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Beverly Oswego, IL

Recently had a kitchen faucet problem. It needed a hose replacement. Couldn't find the part. Paid $100 for the service call and another $100 to install a new faucet and another $180 for a new faucet. I thought if the part is unavailable then the insurance would install a new faucet at no extra cost. I believe all those costs were not necessary. What good is having insurance???

11 months ago

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Maureen Douglas

The gentlemen that came to the house were excellent, knowledgeable knew exactly what was wrong with the furnace, Ordered the parts and quickly put them in, loved it.

11 months ago

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Charles

Professional company. In my opinion, I feel long-term subscribers should get discounted monthly price adjustments. But every time I have an issue. They respond. Explain. Fix. Thank you Home Warrenty of America.

3 months ago

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Edna Albany, GA

I gave two stars because it took the 3rd repair person to come to my home and tell me that he had to order the parts. When the two before him came out and said they had to call HWA to order the parts and send them to them 🤔. But anyway the 3rd repair person said that he would order the parts as soon as they approve 🤗. But i got a text message that said that they were replacing the refrigerator, and it would take 30 days 🤔, I mind you this was back in October 4th when I reported it to HWA and I'm still having to wait 30 more days and I am still waiting for the e-card for Lowe's to purchase the replacement of my refrigerator and it's Thanksgiving next week 🤔

1 year ago

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Wallace Buffington Lompoc, CA

Over all they are good. I've had a few snags with with the service but nothing that couldn't be worked out. They have helped in my replacement of a broken hot water heater. Repairs of my gas dryer. Work on my refrigerator. Fixing my dishwasher And replacement of my range.

1 year ago

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Deborah Montgomery, TX

I had called Home Warranty that my water heater was not working after returning home from a 2 week vacation. The plumber sent out by Home Warranty stated that he could not fix it as it was an electric problem. I then paid the company the $100 co-pay. I called Home Warranty again about my water heater and this time an electrician was sent out. He fixed the problem. But I had to pay a second $100 co-pay even though it was the same problem - my water heater.

1 year ago

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Dawn Wofford Wenatchee, WA

I was very pleased with the service I received. The technician was prompt, friendly, and very knowledgeable. He took the time to answer all of my questions, which I really appreciated.

1 year ago

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David Bruchman IL

First, I’d like to say, I’ve had home warranties for 25 years now and HWA was the best one and ChoiceHome Warranty was by far the worst. What I didn’t know is that Choice has bought HWA. Over the years I’ve needed several repairs and a couple of replacements. The only time I’ve ever been denied is when I had Choice. I’ve never had any problems with the other companies including a furnace replacement in a previous home. So, this time when my furnace needed to be replaced it took 5 weeks to the day from when I filed the initial claim til the day the new furnace was installed. This time frame is completely unacceptable. I live on the Illinois/Wisconsin border and it was October, so it was just “uncomfortable “, but what if it were December? We wouldn’t have been able to stay in the home and probably would have had many other problems, like frozen pipes etc. Even with the approval to replace it, it still cost me $1334 out of pocket for “non covetable costs”. I still think a home warranty is a good idea, but now that I know Choice owns HWA, I will be moving on to a different company. Choice is all about their bottom line not customer service. Denied claims and delays like the one we had as well as the things the require of the contractors before the will cover a claim are ridiculous.

1 year ago

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Warder St Clinton, MD

They responded on a timely basis. They keep you up to date on the status of your claim. Customer service is friendly. They are the extra hands needed to keep your home running smoothly as possible.

1 year ago

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Ben Rodriguez TX

I put in a claim needing a plumber two days passed and I never got a call from somebody confirming they picked up the claim. I was offered the ability to hire my own plumber and I'd be reimbursed for the service. So I hired my own plumber he got me fixed up I paid and submitted the information needed to be reimbursed. But there was no reimbursement. I was told the way the plumber worded his report he left out that he snaked the cleanout which ultimately cleared the clog and only put that he snaked the vent. With that being the only thing he put home warranty wouldn't cover the claim. I guess I should've kept waiting for somebody to pick up the claim through home warranty. But who knows how long that would've been.

1 year ago

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Staci

They are very professional. It's just very difficult to understand them - the communication barrier is very difficult at times - but they've always taken care of the issues that I have.

1 year ago

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David

I looked at several home warranty companies and this one suited me best. The price was right and what they covered was adequate. They do get back very quickly when I have a service request. I needed to use it recently and it was an electrical issue so it was concerning. They got on it right away. A technician came out and was able to fix the problem. The technician was very good. But it was really disappointing to have a large problem and discover that they did not cover the cost at 100%. For instance, whenI had to replace air conditioning, it cost $6000 and they covered $1000 of that.

1 year ago

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Julie

The three times I've had to call them, they've gotten a person out and when they couldn't fix it, they wrote me a check for my fridge. The other two times they fixed my air conditioner.

1 year ago

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Carroll

It was my refrigerator. The ice maker wasn't working any longer. They kept in contact with me the whole time until the refrigerator man came to my house. I had water draining all over the floor and he fixed it.

1 year ago

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Anonymous

I had a problem with my garbage disposal. I had a technician out the next day and he was able to help to resolve the issue. They were very friendly, very professional, very helpful.

1 year ago

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Cynthia Anderson Whitehouse, TX

I had to use it for the A/C and they got somebody assigned pretty quickly. It's just the people that they chose I don't think are very proficient and I don't think they're very knowledgeable about what they do. I'm sitting here waiting on the A/C guy that they chose to fix my A/C and this is the third week in a row that it's not working and I'm having to wait. Sometimes it's very difficult to get ahold of something on the phone, you have to wait for a while. Although I will say it has gotten better, It used to be really bad, but it has improved.

1 year ago

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Rebecca

I just recently used it to have my air conditioning unit checked and the vendor that they sent out did an excellent job. They always answer. But sometimes it takes a long time for them to find a vendor to provide the service.

1 year ago

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