Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

1 year ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

1 year ago

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Verified Customer

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Kelvin

I found the service helpful initially, but the technician who came was not very effective. We often face delays in getting solutions for our appliances, which is frustrating. While I appreciate the effort for check-ups, it seems like quick fixes are rarely available. Additionally, the lock change felt misleading as they only programmed the locks. Overall, I have concerns about multiple appliances being damaged and not functioning properly.

1 year ago

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Verified Customer

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Karim

I had mixed experiences with customer service. While they always answered my calls and tried to connect me with the right people, I faced issues with repeated repairs on my microwave that remain unresolved. Additionally, there was confusion when finding help for my air conditioning, but they eventually located someone closer. Overall, they need to improve their processes.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

1 year ago

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Verified Customer

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Gary

I've had a mixed experience with customer support. Initially, my claims went smoothly, but my latest one has been frustrating with missed technician appointments. Additionally, I've been charged extra for a claim on the same issue after a technician couldn't repair my washing machine. Overall, I'm disappointed with the service lately.

1 year ago

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Verified Customer

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Frank

I had an excellent experience with their customer support. They responded promptly and took care of my needs right away. I also had to use my warranty after purchasing a new home, and they came out immediately to assist me. Their service has been outstanding!

1 year ago

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Verified Customer

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Erik

I've had a great experience with their service. Whenever I've called, they've been respectful and understanding, resolving my issues quickly. Recently, they accommodated my request for a garbage disposal issue, sending a technician promptly who fixed it within a few days. Overall, I'm very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Dan

I had to use the warranty for my AC unit, and while customer service was great, the resolution took far too long. I recently moved in and got insurance, but the motor burned out. Overall, the process was frustrating and could be improved.

1 year ago Edited October 23, 2024

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Verified Customer

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Dave

I found the service to be very responsive. After I submitted my claim, they quickly arranged for someone to come over and fix my furnace, which had stopped working. Overall, I was pleased with the promptness and efficiency of their support.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the online service. The process was straightforward, and I received timely updates throughout. I utilized my warranty for a dishwasher issue, and they promptly sent a contractor who resolved the clog. Overall, I was pleased with the efficiency and support provided.

1 year ago

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Verified Customer

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Wendy

I had a great experience with the service. My only issue was quickly resolved with a simple appointment for a tech to come and fix it. They were very responsive, and when my AC had problems, the claim process was smooth. Someone contacted me promptly with all the details for the visit. Highly recommend!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the service. The person who assisted me was professional, quick, and courteous. I would definitely recommend this service based on my positive interaction!

1 year ago Edited October 23, 2024

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Verified Customer

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Brenda

I had a terrible experience with a plumber who couldn't communicate and incorrectly advised us on our faucet installation. We ended up hiring a proper plumber the next day to fix the mess. It was a frustrating ordeal. On another note, we're currently filming final headings.

1 year ago

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Verified Customer

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Rodney

I've had a great experience with customer service; they are very responsive and helpful. Recently, I used my warranty for an AC issue, and the vendor was prompt in addressing it. I'm currently utilizing the warranty again for a plumbing issue, and they are ready to assist as soon as I schedule a visit. Overall, I'm impressed with their support!

1 year ago

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Verified Customer

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Harold

I've found it challenging at times to get the right technicians for repairs, which can lead to delays. However, the service team is generally prompt in their responses and has sent skilled technicians who have done great work. Overall, while there are occasional hiccups, repairs are typically completed in a reasonable timeframe.

1 year ago

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Verified Customer

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Glenda Barnes

I had a mixed experience with the service. Initially, it was hard to navigate the system, but once I got through, the technician arrived promptly and fixed my air conditioner without issues. However, the automated system was frustratingly slow. Overall, the service improved this time compared to my last experience.

1 year ago

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Verified Customer

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Betsy

I had a great experience with customer service; they were responsive and handled my needs promptly. I'm currently using my warranty for a plumbing issue, and they seem ready to assist. Previously, they arranged for a contractor for an electrical problem, and everything was resolved smoothly. Overall, I'm very satisfied with their support.

1 year ago

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Verified Customer

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Christopher

I had a frustrating experience initially with the service, feeling unsupported and lacking feedback. However, after a recent use, I was pleasantly surprised by the quick and effective resolution of my issue. The turnaround time was impressive, and I encountered no problems this time around. Overall, a mixed experience.

1 year ago

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Verified Customer

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Garland

I had some unresolved issues but overall, my experience was positive. When I needed to use my warranty for my air conditioning unit, the response was prompt and efficient. A technician arrived quickly and did an excellent job. I appreciate the quick service and quality work!

1 year ago

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Verified Customer

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Jill

Customer support is accessible but can be slow. My experience with the warranty service for a hot water heater was frustrating; the assigned company was far away and rescheduled multiple times. The technician's late-night request to use my bathroom was unprofessional. Overall, it felt like a lack of reliability from the service provider.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the customer support team. The technician was professional and knowledgeable, resolving my issue efficiently. They replaced my sink faucet quickly, and I appreciated their timely service. However, I did have some concerns with my oven's temperature regulation, but overall, I was satisfied with the service.

1 year ago

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Verified Customer

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Anonymously

The service response time is decent, usually reaching out promptly for repairs. However, I've experienced delays in getting technicians to complete the work, and one issue remains unresolved after the initial diagnosis. While they do communicate, the follow-through on repairs could improve significantly.

1 year ago

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Verified Customer

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Beverly

I've had a positive experience with Home Warranties of America. They promptly addressed my issues, often the next day, even during holidays. Their service has been reliable since I started using them, and I appreciate their quick response times. I felt supported when my AC broke down, and they resolved it swiftly. Highly recommend!

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While one technician was helpful and resolved my issue efficiently, another was a fraud, leading to a frustrating situation that required me to seek help elsewhere. Communication was also challenging at times. Overall, my recent experience was better than the last, but there's still room for improvement.

1 year ago

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Verified Customer

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Jonnie

I had some unresolved issues and found it difficult to reach customer service. Once I finally got through, the experience improved, but overall, it was a frustrating process. I've only used the service once, and while they did send someone to help, I wish the initial contact was smoother.

1 year ago

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Verified Customer

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Joseluis

The service was responsive, though there were some issues with referrals. I had to reach out for repairs on my fridge, which they handled well. I've also utilized my warranty recently for other repairs, and overall, my experience has been positive despite a few hiccups.

1 year ago

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Verified Customer

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Delinzer

I had some issues with customer service, as I struggled to reach anyone for questions. However, when a technician came to resolve my problem, they handled it very professionally. The service for my sink faucet replacement was efficient, with prompt estimates and quick follow-up. Overall, a mixed experience but ultimately satisfactory.

1 year ago

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Verified Customer

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Laurie

I had a great experience with their customer support; they were very helpful and responsive. When I needed to use my warranty for a rekeying service, they came out promptly and took care of it efficiently. Overall, I'm very satisfied with the service provided!

1 year ago

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Verified Customer

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Patricia

I haven't had any recent communication with tech support, so I can't comment on that. However, I was impressed with their prompt response when I needed assistance. Their timely help made a significant difference for me. Overall, I'm satisfied with the service provided.

1 year ago

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Verified Customer

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Dorothy

Customer support can be slow, but they eventually helped with my warranty issue. Unfortunately, the service company they sent was unreliable and unprofessional. The technician showed up late and caused inconvenience. Overall, the experience was frustrating and left me questioning their reputation.

1 year ago

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Verified Customer

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Stephanie

I had a great experience with customer service. They were very responsive and assisted me promptly. I recently used my warranty for my air conditioning unit, and the technician arrived the next day and did an excellent job. Overall, I'm very satisfied with the timely support and service provided.

1 year ago

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Verified Customer

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Yvonne

I reached out to customer support for an issue and they resolved it promptly. I didn't have to rely heavily on their services, but when I did, they were effective. I also had to use my warranty recently and was pleased with the quick response. Overall, a satisfactory experience with customer service.

1 year ago

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Verified Customer

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Sharmin

I had a great experience with the service! They were very responsive and quickly rekeyed my house. Additionally, they efficiently fixed my fridge leak. Overall, I’m very satisfied with their prompt and effective assistance!

1 year ago

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Verified Customer

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Chris

We have used the home warrently a couple times since moving to Missouri. They were easy to work with. The companies sent to us were prompt and professional, and our issues were handled with the same prompt and professional manner. The only out of pocket expense was what was contracted. Keep up the great work.

1 year ago

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Verified Customer

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Delacey Bailey

It would be nice if the customer can help find a technician to come out, although the company dispatch one in a timely manner, the appointment wasn't scheduled for another week and my a/c was out in the middle of summer. So if any changes can be made that is definitely one. Other then that I was been a loyal customer for 3 years now. So thanks for being there when I need to call.

1 year ago

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Verified Customer

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David

I had a great experience with their customer service. My refrigerator wasn't cooling, but they had a technician out the next day to fix it. It only took two days in total, which is fast compared to other services. I'm happy with the quick response and repair.

1 year ago

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Verified Customer

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Roy

I am highly satisfied with their service. They have promptly fixed issues with my A/C, washer, dryer, toilet, and ceiling fan. The technicians are efficient and reliable, ensuring my appliances are back in working order. I highly recommend them for any home repair needs.

1 year ago

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Verified Customer

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Robert

I had a great experience with this company. They are incredibly organized - I called, they scheduled an appointment, and they arrived promptly. The technician fixed my garbage disposal in just a few minutes. I was impressed by their efficiency and professionalism.

1 year ago

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Kim

I mean, a lot of the time the people, they don't seem to understand exactly. You can't understand hardly what they're saying. So sometimes it makes it a little difficult to it's for them to understand what you're trying to say and what you're trying to do. I know a lot of companies are using overseas or other countries for service, and that's what they do. And just so that you feel, you need to speak to somebody who can understand what you're saying, and you can understand what they're saying. I needed to use my warranty for my furnace, last month. And you have to wait until they find a contractor to take the claim. But I asked them why would have someone new come out who knows nothing about this furnace? Why wouldn't you have the person who installed the furnace come out? They said they don't do that. That they should be able to have you use the same people, so you don't have all these different people coming working on your products.

2 years ago

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Yu

My furnace heater was broken. I think the timeframe is about the final technician come back fix, I'll say like one week to two. It's a little bit longer than I expected, but now it's not like not able to accept at all. The timeframe it's a little bit longer, but I like the service.

2 years ago

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Anonymous

The representatives that I was dealing with were very clear and concise. I called the representative that initially when I purchased the house, and she was super nice, very detailed, thorough, and it made it easy and she also gave me the information. And it was very, very simple for me to use the warranty program when my pool pump broke.

2 years ago

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Verified Customer

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Amy

The worker was very good, it just took a long time to get the people out here to do the work. I understand that's because there was a big weather event and there were lots of customers, but I didn't have running water for 17 days. I have used it several times and have always had very efficient, competent, pleasant, and polite folks to come and do the work. I had the garage door opener repaired and several plumbers have been out, and they've all been exceptionally good experiences with the people that came.

2 years ago

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Verified Customer

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Sheila

Because you have been good to me and everything that I needed. I've used my warranty for my water heater and everything that was right there, and worked out. Everything was positive and I got a new water heater. I had no problems. Anything broke down you're always there to come out on time.

2 years ago

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Jason

It's not that they don't provide the customer service. I just have a hard time understanding the representative. I have an open claim right now, and everything is running smoothly. We're just waiting for the part to come in. It was done in a timely manner.

2 years ago

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Verified Customer

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Nicole Park Ridge, IL

At first I thought that HWA was a good thing and that they were really interested in the well being of my house appliances and such. From day one there was communication, contractor and scheduling issues. I'm not a person who believes in just good enough when fixing or repairing something. I also know how things work, where to get parts and how to fix things too. One of the most annoying things is the price of coverage going up each year with the benefits decreasing. The renewal persuasion, sweet talking and slight strong arming to make me renew each year was pretty comical. I'm glad my policy is lapsing at the end of March and I won't have to deal with lack of customer service knowledge, waiting days to get a service scheduled and questionable repair jobs that I have had to correct myself. Unless you have some major stuff you know is going to go wrong in your house or you have no knowledge of how to fix things then maybe HWA is for you. Just be prepared to wait, be frustrated and have to be on your toes with all the subcontractors and questionable ethics.

2 years ago

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Kenneth

The woman that I dealt with, though I didn't get the answers that I was looking for, was very professional and very informative. She did her best. The last 2 times I've had to use it, my refrigerator that went out and the dishwasher went out. I would have certainly been appreciative if we would have gotten anywhere close to the value of these appliances. The money they offered was 30% of what it cost us to replace these items. So I'm looking for a home warranty when this thing expires, I did buy it for 3 years. I'll be looking for somebody who gives me more of a replacement value than just 30% of the value of the replacement product.

2 years ago

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Guillermo

I don't get any real answers when I ask questions. I just get whatever is printed on the website, no details. I just recently had to file a claim for my washing machine. A service guy came out and he said it costs too much to repair so then I gotta buy out. But Home Warranty doesn't explain two things. One, they don't explain why they came up with the value they did, because it's not enough to pay for a new washing machine. And then two, they can't really explain to me why I have to wait up to 30 days to receive the payout when I need a washing machine now. So now I am out of a washing machine for a couple of weeks until I get the payout, and I still have to pay extra, so it almost doesn't make it worth it to use Home Warranty.

2 years ago

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Verified Customer

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Pauline

The tech that came out was very knowledgeable about what he was doing and it made me feel really assured that he knew what he was doing and he fixed the issue. It did not take long and he explained the steps, so that was very helpful.

2 years ago

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Verified Customer

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Melissa

We just had somebody come out today. Our thermostat and our furnace wasn't working properly, so I went online and submitted a claim. And then they emailed me back right away, saying that the claim had been submitted and they would contact someone to come out to work on the furnace. And they had somebody out within 2 days.

2 years ago

Home Warranty of America Reviews