Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

star star_border star_border star_border star_border

German Cardozo Houston, TX

I had my past bad experiences with this company about sending unqualified companies that all they care is to make additional work for profits. And today I’m dealing wit the worst I have a leak in my house for over three weeks and they have not been able to send a qualified plumber. Here I’m with a house full of kids and not running water trying to keep my family safe

5 years ago

star star_border star_border star_border star_border

Brian Jones Houston, TX

OMG The absolute WORST!!! Zero customer service, to be honest with you I have no idea how these guys are still thriving. I’ve been waiting for the “Parts department” to order my parts for going on a month!!! You have none Speaking English customer service reps who don’t left from right. This is beyond me. HWA is by far the worst, if you looking for a good HW people this is not it!!

5 years ago

star star_border star_border star_border star_border

Carlston Houston, TX

Total trash. Left after 8 years. Once they did their job. But now every job is botched, they pretend you are a expert when they give the wrong part, wrong measurements then want hundreds to restock and do it right. Garbage customer service, arrogant barely english speaking Indian self superior types sit the land scale. The techs they use are barely trained chimps who can't handle simple jobs. Company is dead and gone. What is left is a dead shell being picked clean as a scam front. Switched to choice.

5 years ago

star star_border star_border star_border star_border

A Webb Haslet, TX

I can’t believe this company is still in business. I have had 2 claims in since 11/5/19 and they keep saying “it’s with purchasing so they can find the parts.” Well I have found parts all over the internet, they just don’t want to pay. I have called at least 15 times and every time I have been on the phone for over an hour. They say they can only communicate with purchasing through email. Direct Energy owns them so maybe I will call their corporate office, but I am quite sure they could care less.

5 years ago

star star_border star_border star_border star_border

Lawrence Kepecs Houston, TX

Had Home Warranty of America for 9 yrs. Always honored the contract until this year when they were bought by Direct Energy. Now simple swimming pool fixes such as a pool sweep motor, filter, and housing are no longer honored, even though they are in the contract. I submitted a claim for said items on July 25, 2019. They sent a technician, and denied his diagnosis. Then I insisted on a second opinion, which had the same diagnosis, and they still denied it. After 2 months, I had to purchase the components myself and install them myself. They are still trying to bill my credit card!

6 years ago

star star_border star_border star_border star_border

Tiger Wu Arcadia, CA

Not a honest company. I filed a claim regarding my home oven with HWA home warranty back on 6-10-2019. My repair was assigned to AAR Inc. Almost 3 month from my original claim, my oven is still not being fixed. This weeks and last week I have called, emailed HWA home warranty and every time they said will have authorization team and manager team to call me back on how and when would they get my oven fixed, but the call has never ever happened.

6 years ago

star star_border star_border star_border star_border

Susan Logan, UT

We've had nothing but headaches in dealing with this company. They say they'll cover something, but then offer you the cheapest replacement possible or find a way to get out of it. Any parts they do replace they do it at "their rate" and make you pay the difference. Totally disappointed with their dishonesty. Do yourself a favor and find a different company.

6 years ago

star star_border star_border star_border star_border

Joanna Wheaton, IL

I wish I could give them zero stars. This company is the biggest scam. They work with vendors that scam people, then they avoid you. I have made several calls, emails and even a BBB complaint and still no call or resolution. Do not give this company your money. They say they cover to replace the wax ring on the toilet them send a plumber asking for $250.00 to lift the toilet in order to replace the ring. SCAM!!!!!!

6 years ago

star star_border star_border star_border star_border

Eileen Jacksonville, TX

The worst customer service service imaginable. Vendors/service Techs won;t work with them because they don't reimburse payment as they said. So you can't get anything done and there is not a complaint department inside their structure. out of 4 claims: light switch problem; A/C problem; rekey; and heater vent- they paid a whopping $35!!! While we paid $75 show up fee 4 times to not get the work!! Avoid like the plague!!!

6 years ago

star star_border star_border star_border star_border

Chinaman Albuquerque, NM

-0 Stars This company is a scam, and I cant believe they're allowed to do "business" or scam people still. The policy covers absoultuy nothing! Not 1 person is located in USA! Read over the policies & be aware of what your policy covers & whats not! No work ethics in America these days& shame on the people we rely on& trust that are suppose to protect the consumer & allowing companies like this to stay in business.

6 years ago

star star_border star_border star_border star_border

Gretchen Cincinnati, OH

This company is a scam. I have had multiple claims handled poorly by them. It takes months to get even the simplest repair approved and completed. I currently have an AC claim that I placed 6 weeks ago and the AC is not yet repaired. Every time I call for an update, I get the runaround and excuses, and sometimes outright lies. I really feel that they hope I will just forget about it and then they won’t have to pay anything. What a scam, and don’t waste your time or money on this one!

6 years ago

star star_border star_border star_border star_border

Lisa Winokur Springtown, TX

No enough contractors which makes it a long wait to get things fixed for your home. If you choose to use a local contractor - HWA has to approve - to expedite fixing the problem getting reimbursement from HWA is almost impossible. The worst customer care I’ve ever encountered. The last two claims I made turned into two complaints and settled through the BBB. I still had to pay, out of my pocket, $1800.00 for an AC replacement HWA authorized through a local contractor because they couldn’t provide their own contractor. Don’t waste your money on this company.

6 years ago

star star_border star_border star_border star_border

Susan New Orleans, LA

This is by far the worst company with which I have ever dealt! I have already waited 3.5 weeks to have my AC fixed. I live in Louisiana and am still waiting. The technician came out right away- after hours- and determined the problem, but since the, I have gotten a complete run around. I am told that it is another department’s problem, and all I can do is wait.!it is 99 degrees out, and I call everyday, and have yet to get this resolve. Don’t use this company!

6 years ago

star star_border star_border star_border star_border

Robert Plano, TX

I;ll join the many 1 star review here because can't leave 0 stars. Save yourself a headache and get another warranty company. You will pay for most claims out of pocket with various exclusions or modifications that they claim are needed. Forget about emergency services and expect a week or longer times. Their contractors appear to be the bottom of the barrel.

6 years ago

star star_border star_border star_border star_border

Lindsey W. Atlanta, GA

We went two weeks without air conditioning in GA before they sent someone out to even look at our home. Refused to cover any services because they said our inspector didn't adequately test the system, even though we had a full write up of the system on our home inspection. Refused to let me talk to another customer service rep or a manager. Horrible company and horrible service.

6 years ago

star star_border star_border star_border star_border

Dave M Georgetown, TX

Well, add me to the list of unhappy 'customers'. My very first big claim for AC repair and/or replacement and they're denying because I didn't change the filters often enough- they were clogged. True or not-they tell me there is no appeal process, and they will NOT share the technician's writeup with me. You're all right about the customer service with this company-I tried their chat process, what a joke. I sure did waste $550 on this contract. I'm actually still on chat as we speak and the 'agent' is quite short and not at all helpful.

6 years ago

star star_border star_border star_border star_border

Cesar Highland, CA

WORST HOME WARRANTY I'VE EVER HAD, I chose the option to buy and install the water heather on my own, they told me it was ok, that they will send me a check for the water heather and labor we agree that it was going to be 2 different checks, one for each thing, they only send me a check for the water heather after 3 months, I keep calling them about the labor check, send labor invoice twice and they say now that they will not pay for the labor, they tried to charge me extra for parts I did not need them in the begining, thats why I decided to do it myself on my side.

6 years ago

star star_border star_border star_border star_border

Diane M Jacksonville, AR

I filed a claim for a broken stove on 11-20-2018 and the technician arrived 48 hrs later and I paid my $100 fee to have them fix it. Now it is more than 3 months later and the claims department is still saying the exact same script they did the first time I called for a follow up on repair time. I am going to have to have the stove fixed by someone else now and they refuse to give me my $100 back. Needless to say, I do not recommend this company. Just look at the 1,400+ complaints with the BBB if you want proof of how horrible they are.

6 years ago

star star_border star_border star_border star_border

JoNan Foster Anna, TX

Horrible service or rather non-service, complete waste of money. Never pays on claims and finds any excuse not to pay. A total rip-off, we have had three claims and none have paid, final straw was water heater going out two days before Christmas, HWA gave us name of two plumbers, one was out of town, the other couldn't make it out for a week. Called HWA back, they said no one else is in your area. We are in Dallas area. They told us find someone on our own and then they would decide if they would remimburse us, of course they refuse to. Scam artists!!

7 years ago

star star_border star_border star_border star_border

B Belton, TX

We knew they were a problem early on when they questioned the pool technician about replacing a pump because they had already replaced one...our system has 3 pumps. Then when we needed our noisy ceiling fan replaced they refused to replace it because it was still operable...chirps like seagulls in a feeding frenzy. They don't replace for noise (which was clearly reported on the call that is was only noisy) only inoperable, but still sent out a technician and we were charged for that.

7 years ago

star star_border star_border star_border star_border

Alston D Feaster

We were given a year free and thought it best to keep it. However, when the A/C goes out on a hot day, we had to wait for "their" person to come...a few days later. For each issue (2 or 3), we had to wait days on their company. Instead, why not get the service first then turn it in under warranty. It's a horrible concept and business model. We can't wait days for the HVAC to be fixed, or an appliance to go out. So we wasted $700 for a service that can't be used, unless they say when and with whom. After this year is up, no more HWA.

8 years ago

star star_border star_border star_border star_border

Andrew

It took over a month to get my refrigerator fixed. I had to take off work 5 different times. When I explained my experience to HWA and let them know I would likely not renew my contract unless they could do something for me, I was only offered a simple apology. No attempt to retain my business, no offer for a discounted renewal, or no trade fees for a certain time period. Just "sorry about that". This tells me they truly do not care about their customer's satisfaction.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leon

Horrible still waiting on this gift after my dryer was deemed unrepairable

4 months ago

star star star star_border star_border

Raymond

The fact that they offer an online claim process when i log in with my details into their website has made it easy for me to submit claim for a repair or change of any appliance i like. This is one of the reason i like making use of this company.

1 year ago

star star star star star_border

Trevor McIntosh Patchogue, NY

Home Warranty was good for me. It saved me in paying for home repairs in a pinch. However, the increase in cost after a term did not work for me despite the helpfulness of their service

1 year ago

star star star star star

John Noonya

A little expensive but well worth the money. I've tried multiple home warranty companies. They are by far the most reliable and responsive to customer demands.

2 years ago Edited September 9, 2024

star star star star_border star_border

James Moss Knoxville, IA

I got the warranty when I bought the house and it came in handy because the refrigerator was broken, and they couldn't find the model number so I got a new frig. They didn't get upset with it being a new account and replaced it with a new one. They served me well.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

April Brown

They tend to send unqualified technicians and don’t want to cover the necessity of issues that are requesting to be repaired.

1 month ago

check_circle

Verified Customer

star star star star star

Shernette Williams

So far, my experience has been nothing short of amazing.

1 month ago

check_circle

Verified Customer

star star star star star

Patricia

Quick service when I had a claim. Good value for the cost

1 year ago

check_circle

Verified Customer

star star star star star

Panagiotis

Fast process claim and excellent service!

1 year ago

check_circle

Verified Customer

star star star star star_border

Judy Huntsucker

The process was smoother and more efficient than I thought it would be.

1 year ago

check_circle

Verified Customer

star star star star star

Jill

Quick, professional response. Good follow up communication.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Marvin

I don't like the fact that I have to more out of pocket than what the Home Warranty paid.

1 year ago

check_circle

Verified Customer

star star star star star

Deborah

I like the convenience of having someone to call.

1 year ago

check_circle

Verified Customer

star star star star star

Billie

Coverage is awesome, saves the homeowner lots of money.

1 year ago Edited August 9, 2024

check_circle

Verified Customer

star star star star star

Bridget Holmes

I’ve had really good experiences with HWA

1 year ago

check_circle

Verified Customer

star star star star star

Connie Gardner-Goad

The service was easy to schedule and was very quick.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Michael Gordon

They quick to take money"But" when time to replace something it always problem.

1 year ago

check_circle

Verified Customer

star star star star star

Carrie Olsem

Prompt service, and friendly interaction

1 year ago

check_circle

Verified Customer

star star star star star

Stephen Davis

I always had a great experience with this company.

1 year ago

check_circle

Verified Customer

star star star star star

Lloyd Williams

Everything has been great with HWA since I started.

1 year ago

check_circle

Verified Customer

star star star star star

Alicia Evans

They take care of problems without any hesitation.

1 year ago

check_circle

Verified Customer

star star star star star

Stephanie Brown

I liked the timeliness of service and great savings.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kerry Wells

I thought the service was good. And how they communicate with me

1 year ago

check_circle

Verified Customer

star star star star star

Dragica

Positive experience! Money save and Peace of mind.

1 year ago

check_circle

Verified Customer

star star star star star

Kia Bowen

1 year ago Edited July 17, 2024

check_circle

Verified Customer

star star star star star

Gabriel

Easy to use portal and fast responses to claims

1 year ago

check_circle

Verified Customer

star star star star star

Ratul

Prompt, Timeliness, Transparent, Knowledgeable

1 year ago

check_circle

Verified Customer

star star star star star_border

Stanley Kwong

Slow response from repairman. Also, repairman keep changing time.

1 year ago Edited July 16, 2024

Home Warranty of America Reviews