Home Warranty of America Reviews

If I could give zero stars, I would. I filed the initial claim with Home Warranty on July 30th. They told me to reach out to the vendor if I hadn't heard from them in a reasonable amount of time. I tried to be patient, but reached out the next day only to find out the vendor they had assigned me hadn't worked with the company in OVER A YEAR. At this point, it was Saturday so I was at the mercy of weekend availability and HWA was off. A technician was assigned and I called them myself immediately this time. To summarize, a separate issue was found that had to be fixed first. I called to give approval over the weekend but when I called on Monday to check on the status of the claim, no one at HWA had updated my approval. Again, a set back and we are without AC this entire time. The secondary issue has now been resolved, a diagnosis on the AC has been submitted and I'm unable to get the approvals for "24-48 business hours" per the customer service rep. That's up to SIX working days to even get an approval at which time then I will have to go through the process of dealing with purchasing which also needs 24-48 hours to review sourcing the parts and then I have to deal with shipping delays due to COVID. We are having to increase our COVID exposure and I'm having to remove those staying in the home with respiratory issues, as well as pets, to other living arrangements at my own expense. I have been a loyal customer since 2016. I have never been late on billing and haven't abused my claims and coverage. I am beyond frustrated that waiting potentially a month for air conditioning, in the heat of the summer, is something that this company believes is acceptable. I'm not asking for special or overnight service, just a reasonable effort. This experience cannot be defined as such. I've tried multiple times to explain my situation as calmly and kindly as possible but there is zero urgency on the other end. I would NOT recommend this company in any way and at this point I will be telling as many people in as many channels as possible to cancel their coverage and stay away.

They are absolutely horrible! They have no customer service, the "concierge" line is a joke, and they do not care one bit about their customers. Without air for going on 4 weeks and they are still dropping the ball on getting the repairs done. DO NOT WASTE YOUR MONEY, THIS PLACE IS HORRIBLE! They do not communicate with each other by anything other than email so you can not get any answers in a reasonable time. They do not read any notes from previous reps, they are all extremely unprofessional. They have dropped the ball & lied to us over over 5 times on this one claim alone! They will not let you speak to anyone above them & the executives do not respond to emails either. This is entire company is a SCAM!

Contacted Home Warranty of America on June 4th. Two technicians came out who diagnosed the problem in about a weeks time. It's now July 21st 2020 and they still have not replaced the part. The worst is that the technician they sent doesn't understand what they are doing either. The technician can get the part and do the job within 48 hours, yet every time I call Home Warranty of America they tell me the part is out of stock and they need an alternative part number. At this point, with all the time and effort I've put into this, they should just replace the whole thing if they can't find the part. This comes down to plain old fashion theft from some low life people that somehow continue to run a company! I am trying to find a reputable lawyer. I am pretty positive, after reading all these reviews, this could easily be a class action suit! These people need to be taken out of business so they can stop hurting people and their families! I have six children, the youngest of which is one years old. We have to go to bed sweating every night because of this company. How do you explain this to your kids? I call Home Warranty of America, on average, at LEAST, once a day. Each time I request a supervisor. In the last twenty days, I've called 24 times. Can you imagine how much time I have in this? We need to get together!

If you are a homeowner, DO NOT use this company! 1 start is too much for them. Our AC stopped cooling down and we call to submitted a claim. Once the third party provider went to our home, they turned off the AC and asked us to leave the house because was not healthy for us and our 6 month old baby, so we left our home immediately on 06/30/2020. It is summer in Florida so we couldn´t stay at our home. After 4 weeks we are still waiting for HWA to buy the parts and fix our AC. My husband spends more than 7 hours daily trying to reach the supervisors who always find a new problem with the order and the parts, every day they said a new piece is not available (while the provider let them know they can see the availability of the pieces they need to fix our AC). At this point, basically they do not want to proceed and fix the air. We needed to travel to a city 4 hours away from our home and our Health Insurance does not cover any of us if we have an emergency. Last week, they affirmed they bought the pieces (let´s clarify that we are going to pay for one of the pieces they should pay) but, after a week, they do not have a delivery date, order number, and/or any detail about the purchase they made. They keep saying they need 48 more hours for purchasing to give them the details. The service agents laugh when I mentioned that we were out from our home with our baby for 4 weeks and after that hang up the phone again. This is completely inhuman, and AC in Florida during this time of the year is a first-time need and an emergency from any point of view. The truth is that we do not know for how long they will play this game so PLEASE AVOID USE THIS COMPANY!!!!!

There is nothing I like about this company. They act as a middleman between service contractors and home owners. I have had nothing but problems with them in my 3 short months of coverage. Generally, they try not to pay you anything for their service. I contacted HWA 3 times in the past three months to make various repairs on my new home, supposedly under contract. I haven't received a cent for any of their repairs. There service is truly terrible. Instead of hiring one of these hucksters, take the time to find reputable repair companies in your area, and put the money you would have spent on a one-year contract ($500. or so) into a savings plan. In the long run, you will come out way ahead.

My issue was with the replacement of an A/C unite. Like most on here, the technician was sent out almost immediately. I finally after 2 full months and 67 phone calls, some lasting about 2hrs and 57 minutes hav3 a new A/C. This started at the beginning of May and finally resolved 2 days ago. So there is a light at the end if you stick with it. Hands down, they suck. The telereps and their supervisors are limited to what they can do. All info is passed from them to the Authorization department via emails only. The companies reps are mostly Guatemalan but I did speak with 3 total U.S. based reps in the process. The problem all of the problems began when my case made it to the purchasing department. The trouble call was placed May 1, the technician showed May 2nd. Purchasing (Tanika) sent ane email May 14th saying parts were ordered. May 17th I called to follow up and was told no such order had been placed. I was told the part numbers and/or serial numbers had to be verified by the vendor/ technician. A couple of times I was told the parts were not in stock. From that point on I called a minimum of two times a day, once in the morning and once in the afternoon. The reps were not indecent but seemed to be unaware for the most part. About ten calls in, I figured out that it was best to have the technician on the line in a conference call in order to be transferred up to the Authorization department. Everytime I called, he was on the line from that point. Everytime, he had to verify the same part numbers and serial numbers. This happened at least two times a day. The funny part is when they told us the numbers didn't match and four times, the technician was actually at the Lennox warehouse with a Lennox rep, standing next to the equipment the Lennox rep had put aside for the technician knowing eventually it would get paid for. So, based off of my experience and what I've read on this page, it is the purchasing department which causes the pain and the hold up. I'm not sure if they were trained to do this in hopes the consumer will find another way to buy the AC units so they don't have to spend the money🤨, or if they just out right suck. If I could give this company a 0, I would. My advice, stick with it and call with the technician multiple times a day. After you have the unit installed, ditch this company. Oh, I gave my technician a case of beer as a thank you for all of the time spent on calls with me. Just food for thought.

Would be zero star if possible. Horrible customer service. This company cost me thousands in Floor damage. I called in to report my furnace was actively leaking water. The person said they would have a technician to my house in 24 hours as they could not find one with me on the phone. 5 days later I called them back and they still had not attempted to reach an AC technician. I requested to speak with a manger who refused to provide me with his bosses name and said he attempted to reach three local vendors. I requested the names to the companies and told him I would be contacting them to determine if this was true. The manager then recanted and stated he did not call these companies and they would not have the knowledge of the service being requested as his computer was now having an issue. This company is not based in the United States and does not do business in the US. The phone is answered is Central America and they do not have any idea we’re local business are. This company is garbage and I want to change service to another provider but can’t because it’s only done at the time of sale. DO NOT USE this company! Save your money and find one that uses US services

This is the worst company I've ever had to deal with and honestly, they seem more like a scam than an actual company. I don't think that they even deserve 1 star. Our air conditioner stopped working a month ago and we filed a claim on May 26th, the day after it stopped working, and we are still without air a month later. I am 8 months pregnant and have been suffering in a sweltering house with no reprieve from the high heat and humidity. In the beginning, they sent out the service provider very quickly and I thought the rest of the process would also be handled in a timely manner. However, that is the only time anything moved quickly throughout the process, which still has not been resolved a month later. The service provider that they sent out filed paperwork with Home Warranty of America on 5/29, stating we needed a whole new AC unit. Over the past month, we've called 17 times to follow up and try and get updates, and 17 times we've been told different stories of what's happening with our claim. 1. 5/29 – the service provider confirmed that they had sent over all the information pertaining to our case file, stating that the evaporator coil and condenser needed to be replaced. 2. 6/2 - Spoke with Raul, who claimed that they had just received the information sent by the service provider, which had really been sent 4 days prior. 3. 6/3 – Spoke with Jocelyn, who told me that they will get all the purchase order information over to the service provider so they would know when it would be delivered. 4. 6/5 – spoke with the service provider who said nothing had been sent by HWA about any material coming for our case. 5. 6/8 – Spoke with service provider who still hadn’t received any paperwork or updates about our material that was supposedly on order. 6. 6/8 – Called HWA and spoke with Amy (the WORST customer service agent I have EVER dealt with), who said nothing had been ordered. They were waiting to get approval to replace the necessary items. Asked to speak to a supervisor and was kept on hold for 30 minutes before being hung up on. 7. 6/8 – Called HWA back and spoke with Raul, who tried to get management to address our case and approve the material needing to be purchased. He informed me that our case needed additional approval, and he wasn’t quite sure why because our case was pretty straight forward and there shouldn’t have been any issues. He told be he would do his best to expedite our case and make sure the approval happened within 48 hours. 8. 6/10 – called the service provider who informed me that they still hadn’t received any information from HWA. 9. 6/10 – we received an email stating that they had approved the replacement of our condenser and evaporator coil, but there would be an additional cost of $895 for sheet metal modifications plus an additional $303 for modified coverage. Not the $100 deductible fee our premier plus plan states. 10. 6/12 – Spoke with Alex, who told us that our claim was submitted to purchasing on 6/10 and it would be 3-5 business days for that process to be completed. He also ASSURED me that they had all the correct information, model and serial numbers of replacement items, and we would be able to get tracking information in 3-5 business days. He said that they would reach out to us and the service provider, once the order had been placed to give us the tracking information. 11. 6/17 – Spoke with Chris who said they were still waiting on the completion from the purchasing department and he would send out a few emails to “escalate” the process. Even though it should have already been done, since it was at the end of the 5th business day. 12. 6/17 – spoke with Antony, who informed us that the reason the purchase order hadn’t been completed was because they were still waiting on confirmation of the model and serial numbers from the service provider (lie), even though we received confirmation on the 12th that they had all the information they required. 13. 6/18 – Spoke with Service provider who said they had already confirmed the model and serial numbers multiple times but was willing to do it again because she felt sorry for me being 8 months pregnant and without any reprieve from the heat. When she called the HWA, she was told that they already had all the confirmation they needed for the model and serial numbers, but she insisted that they confirm one more time, to make sure they have the information to place the purchase order. 14. 6/18 – 2:40 pm talked to Jonathon (could BARELY understand anything he had to say because of his accent), who claimed they STILL needed the confirmation on the model and serial numbers in order for the purchase order to be placed. He then proceeded to placed me on hold for so long I finally gave up and hung up. 15. 6/18 – 3:40 Jonathon called back to let us know that they were now contacting the service provider to get a delivery address for parts. Delivery for the “ordered” parts would be 3-5 days, but I had to be kept in hold, on another line for some reason, for the entire phone call they had with the service provider. 16. 6/19 – Spoke with Amy (could BARELY understand anything because of her accent), she was absolutely useless and said that they were still working on processing everything through. 17. 6/19 – Spoke with Gustavo who claimed they were STILL WAITING ON MODEL AND SERIAL NUMBER CONFIRMATION!!!!!!!!! I demanded to speak to a manager, which he absolutely would not do. He said that they are not “allowed” to send anyone to a manager, and I could talk to a “supervisor” but they wouldn’t be able to do anything more than he could. I decided to take my chances and wait for a supervisor. 35 minutes later I was finally connected with the most infuriating person I have ever dealt with, named Alice. She was rude and refused to help in any way. She claimed that she had no way of contacting the purchasing department, LIE, and when I told her that her own employees had been able to do that, she was just silent. When I asked for her last name to report a complaint, she first told me that “she didn’t have a last name” and then she said she wasn’t allowed to give it out. I then demanded to speak to her supervisor or manager and she just flat out said “no”. She said that if I wanted to speak to someone else, I could redial the customer service number and talk to someone else that way. HOW CAN THIS COMPANY STILL BE IN BUSINESS?!?!? 18. 6/19 – 5:00 pm spoke with Eric who offered to connect me with a manager named Sarah. He said that she was currently on the phone with someone else but that she would call me back within 30 minutes and then also gave me her phone number in case she didn’t. 30 minutes passed, no phone call. After an hour, I called the number he had given me, and it rang once and then went busy. After trying to call this fake number for over an hour, I finally gave up. I have spent HOURS on the phone trying to get someone to be able to actually help me resolve this ridiculous issue and all I get are rude, impossible to understand, poor examples of human beings that your company consider to be “customer service reps”. I paid to have a home warranty in case I would ever need to have something replaced and all I’m getting is a runaround by a joke of a company. How can a reputable company think that this is a reasonable time frame when I am literally 8 months pregnant, and at risk of suffering heat stroke in my own home.?!?!? I would NEVER recommend doing business with this company and I will make sure everyone I speak to, including the realtor that pushes your brand, knows what a scam your company truly is.

I normally do not write bad reviews because I understand things happen but what has happened with me has been ridiculous. I put in a claim with HWA on May 12th concerning my washing machine. They assigned a company to come out to do the repairs. The company came out a couple days later, did the diagnosis and told me he would be ordering parts which it should take 5-7 days to come in. Then he would reach out to schedule a time to come back to do the repair. Paid my service fee and they were gone. About a week and a half later, I have yet to hear from this company. I attempted to call them multiple times and they would not answer the phones. I left voicemails and no one would get back with me. (They did cash the check I gave them though!) I decided to call HWA to see if they had any updates on what was happening with this company. The HWA representative called the company and they had the same issue, no answer and left voicemails. The HWA representative told me to give them a day and I had not heard back from the company or them give them a call back. Two days later, I called HWA back and told them I have heard nothing back. They decided to reassign the claim. They told me to give this new company a call to schedule my appointment. As soon as I got off the phone with HWA, I called this company and to my surprise they told me my claim was rejected and to call HWA back to see if they can find me another vendor. I immediately called HWA back and told them what happened, so they reassigned me to Sears. Sears could not come until the following week. Mind you, we have been without our washer for almost two weeks now with no solid resolution. Fast forward to yesterday which is the day that my appointment was set with Sears according to the rep I talked with last Thursday. I noticed I didn’t get any confirmation from HWA or Sears, so I became skeptical if they were coming or not. My time frame was from 8-12am. It was currently 11:20am and I hadn’t heard anything, so I decided to call HWA to make sure that Sears was still coming. The HWA representative I spoke with called Sears and they told her that I was not on their books for the appointment. She told me that she had it taken care of and that they would be coming out that day. While I was talking to the rep, I got a confirmation text from Sears saying they would be out June 8th and not that day. I told the rep and she said “Hmm that is not what they told me. We have been on the phone for quite some time so I will give them a call and call you back.” She took my number and we disconnected. About two hours past and I hadn’t received a call back so, I decided to call HWA again. Talked to the new rep and told the whole situation again and they told me that the appointment was indeed set for this coming Monday and they have no notes from the previous rep I talked to earlier in the day! So, I asked if there was any way that I could receive some kind of credit on my bill or something because I had taken time off work for the appointment that was set for yesterday and no one was even coming. Also, I had to spend money to get my laundry done for the past three weeks. They rep sent me to the accounts department. Accounts told me that they sent me to the wrong department. Finally, I was sent to the right department and was offered to have my service fee waived (which is what they agreed to do anyway). I told them that was already happening so that doesn’t help. Then they came back and said they will put the claim in as an emergency to see if they can get someone else to do the repairs sooner than next week. They told me I would get a call or email from them with the changes. This morning I get an email like they said and low and behold the company that was on the confirmation was SEARS and still scheduled for NEXT week! I have been going round and round with this company and the are playing me like a fiddle! I am very disappointed with the way this has been handled. Yet again, I have to wait another week for someone to come out and probably another week for the actual repair to be done. I’ve been with this company for the past 4-5 years and I have NEVER encounter so much carelessness towards their customers as I have from HWA in the past month. Starting to reevaluate whether this company is worth my money.

0 star to the infinite power. This was my first home warranty as we purchase it with own new home. I paid extra for the system tank coverage and they can't find no one service it. I have a filthy cesspool in my backyard which is now backing up into my house and my new home screams of sewage. It unbearable inside and outside of the home. I have called several time been hold well over 15 times in one phone call. Lied to and yelled at when ask to speak to supervisor. The schedule with a tech and told me to wait 48hr and the company will reach out to you with I did. I call the company and they know nothing of my claim. Called HWA for more extended hold times and lies and guess what the the tech was schedule the same day as the email was sent to me to keep me quiet. I did not receive anything from HWA stating this was cancel and they was still looking this is a HORRIBLE HORRIBLE company. No communication, Heavy Language Barriers, and lets not forget no Superiors

My AC wasn’t working when I turned it on for the 1st time this year on April 21, 2020. A technician was sent out on 4/22/2020. The technician informed me that I needed a new air compressor. They sent in their findings to HWA the same day. This is an emergency claim being I live in AZ with temperature 104 and 95 in my home. I have asthma with a compromised immune system. I called every day regarding this repair and was constantly being told that they waiting on approval from the authorization department. Meanwhile I suffering. I was informed today 5/5/2020 that the technician will be out this week and my cost will be $623. I was never told I have to pay this amount in any conversation I have had with them. DON’T BUY FROM THIS COMPANY!!!

We called on April 04, 2020 to inform them our air conditioner was broken. Finally today, May 04, 2020 they have informed us that they can't find the coil to fix the part. That they will buy a different coil that isn't for our air conditioner to fix it, however we will have to pay for the parts and materials to modify this part so it will fix the air conditioner, not to mention pay the additional $100 for the deductible... I thought the policy was, if they can't fix it, they replace it.... or they fix it... Why would we have to pay anything except for the deductible. Not to mention, we have waited over an entire month to even get this answer from them.... DON"T BUY THIS WARRANTY!!! BUYER BEWARE!!! We are trying to cancel our policy and get a refund and we will fix it ourselves with Eureka Heating and Cooling (Someone we trust)... Seriously, horrific company!

ZERO STARS!! I take care of my bosses claims for her house and it is a nightmare every time I have to open a new claim. THREE claims open since end of FEBRUARY!! Only ONE has been closed in THREE MONTHS! Customer service reps cannot speak or comprehend English. They never allow you to speak to a supervisor. Authorization Department is a JOKE! I should get paid as I have had to call the vendor multiple times just to make sure correct appointment times are set, and communication is flowing. I am the messenger between HWA and the vendor since HWA can't seem to do their jobs! Their overall lack of communication and execution to work on/close claims is unacceptable! DO NOT WASTE YOUR MONEY!!

In November of 2019, I opened up a claim for a malfunctioning Washer/Dryer (Combo). 24 Hours elapsed, then 48. With no contact from their repair company I called the number they gave me, answering machine, left message, no return. 72 hours later, repeated. Four days later, after no contact from their assigned repair company, waited on-hold again, HWA assigned the repair to a different company. Within two days we had syn'ed up with the new company and had an appointment for repair (we thought). The company came out, as agreed, they did free our captured clothing, but could not repair the item. The repairman said he would order the part and schedule a return once received. Timeline: report-date + 10 days, $100. With our washer and dryer out-of-commission, my wife ventured to the lavanderia, $25 and four hours later, she was optimistic that the part ordered would fix the problem and she would no longer have to trudge out her delicates to the laundry. Timeline: report-date + 16 days, $125. Two weeks later, the part was received, the repairman returned, inserted the part. The part did not fix the problem. The repairman stated that HWA would need to authorize another part, still broken. report-date + 24 days, $125. That afternoon, my wife returned to the laundry. report-date + 24 days, $150. One week later, my wife returns to the laundry, I called the repairman to find out status of the HWA approval. He stated, I would have to call into HWA to get the authorization. report-date + 31 days, $175. HWA on-hold ~30 minutes. report-date + 31 days, $175. One week later, called repairman, called HWA, no update, no estimate of time. Report-date + 38 days, $200. Not to bore you, every week I called, every week I was assured that the repair was forthcoming, every week my wife went to the laundry. On January 20th of 2020, report-date + 65 days, $325 spent between the deductible and laundry, I determined that HWA was just going to waste my time and money forever and I mitigated my losses and bought a washer/dryer. Report-date + 65 days, $2017.40. My call to HWA that afternoon changed from caring about repair, to reimbursement for the appliance I was forced into purchase after they breached their contract. For those facing issue with HWA, the folks who answer the phones cannot discuss financial options, there's another group secreted within. My calls to HWA were haphazard, but no less than once per week as my goal was now to recover the loss. Oh, by the way, I fired them as my home warranty company. The loss occurred under coverage, they weren't getting another dollar from me. I continued to call. They continued to take "notes on my account" and made promises that someone would call to discuss financial settlement. No one called. On the morning of the 7th of February, I filed a lawsuit in small claims court in the county of Fairfax, Virginia. On the afternoon of the 7th, I received a call from those who can agree to a settlement. We agreed to a settlement, they promised a check. 4-6 weeks for delivery. Fine, at least we were done. Oh, by the way, I tell them, I'll dismiss my lawsuit when I receive my check... Report-date + 83 days, $2017.40. Four weeks later, no check, I call back in. Another promise, "it should be there within the next two weeks." Two weeks later, Report-date + 97 days, lawsuit is continued due to social-distancing, I have run out of patience. If we can go to court May 29th, I have all my documentation, a copy of the contract they're in clear breach, and a story of how not to treat your customers. I'll get every penny I'm owed, plus interest since February, then have to turn to collecting it. May 29th, for those who are watching the day count is report-date + 195 days, with $2017.40 out of pocket. Today, I decided to try and re-open a dialog. Maybe HWA will live up to their commitment. Watch my saga as I call daily to find out the status of the settlement agreement which was broken over a contract which was broken, leaving a customer as the victim of a company who was supposed to protect their customers from the kind of financial damages it is now inflicting.

On my second claim!!! I live in Illinois its winter and my furnace went out. They put a claim in for my AC unit and I got a call we don't work on AC unless its 60 degrees. The "best" part was I was told a tech would be out in 2-3 hours for an emergency repair and no one showed......they canceled the claim I was told for my furnace. WHAT???? I called HWA they acted like it was an inconvenience and was rude. This was after getting in an argument with a rep who was clearly just reading a paper and I wanted a supervisor and was denied and he kept reading his script. The company that was sent out was GREAT unfortunately I bought a house with an old furnace so I am on claim number two. Will NOT be renewing this warranty but will continue to work the company that was sent out. This is the worst experience ever to deal with being a first time home buyer.

The 1-star rating is not deserved, but zero stars aren’t an option. We finally got the check for our washer 3 months after reporting it. And that was with posting on social media, multiple phone calls and FB private messages. I probably would never have received a check if not for the “public shaming.” We had great luck with them the first year of our policy and then clearly the business took a dive and their operations fell apart. Also, I instructed them 3 months ago to deactivate the auto-pay on my account and remove my credit card number, neither of which has been done. Very poor and deceptive business practices.

I would provide a negative star rating if it were possible. I engaged my HWA warranty that was purchased with my property. I requested coverage for a malfunctioning clothes washer. The claim was routed to Sears and they sent a technician out to examine the appliance. It was determined that the appliance could not be repaired and I was contacted by HWA to choose between a replacement appliance or a cash offer of replacement value. I chose the cash offer because the appliance they offered would not fit in the available space. The claim was closed by HWA on Nov 30, 2019 and I was told I would receive the the cash offer by way of a Tango Card (electronic one time credit card) instead of a check. I agreed and was told I would receive instructions on how to access my Tango card within a couple of days. It is now January 25, 2020 and I still do not have the $612 that was agreed by HWA as the replacement value of my covered appliance. I have contacted HWA customer service at least 6 times in the intervening weeks with various unsatisfactory outcomes and still no money to settle the claim as agreed.

We bought an older home last year and the seller purchased the Diamond Plan through HWA for us. I have use it 2 times within the year and each time it was like jumping hoops. The second time I needed to use my policy it was because my heater stopped working in the middle of winter. It took over 3 days to get it authorized and each person that I spoke to was not helpful at all. They withheld information and made the situation even more frustrating, so much so that I have decided not to renew my plan with HWA. When my heater went out they stated that the collector box was not covered when in fact it was covered. Our HVAC guy that came out has been working with HWA and stated that he too tried to explain to HWA that it should be covered and that the customer (Us) should not be charged but they too argued with him. This company has been nothing but unprofessional, rude, and very unhelpful. I will never do business with HWA ever again!!

I wish I could give a -0- review. This is how BAD this company is. DO NOT USE THEM. We have a broken/leaking dishwasher. after 6 weeks, 3 parts, 3 different technicians, and 2 missed follow up appointments from THEIR selected vendor to try and fix it. they are now taking it under review and going to get a second opinion in deciding if it needs to be replaced. The customer service people in Guatemala are worthless, and you can't get your case escalated to a manager or talk to anyone else. The worst company EVER for Home Warranty. (( We got it as a gift from our broker when we closed on our house, wish we could give it back)) don't waste your time or money with this company. NOT worth the high blood pressure when having to deal with them. frustrated Home Owner in Georgia.

No stars is appropriate. I am on my 3rd claim and 3rd horrible experience. I went without an oven for 2 months, heat for 3 weeks and now 2 weeks without a washer (and no solution in sight). Their contractors are terrible, they only provide GE or Whirlpool appliance and don't spell that out in the fine print. Good thing none of my premier brand appliances have gone out. They do not and will not follow up so you have to constantly call them. Wait times are >30 minutes almost every time. I would not recommend them and would ensure that if you buy a house and are getting a warranty that it is not through HWA.

I have had 2 bad experiences with this company. First experience, the A/C stopped working, HWA couldn’t find a contractor, told me I could find one and they would reimburse me for cost. After getting authorization (1 week) HWA did not reimburse me for the full payment I paid to the contractor. Second experience, called to file a claim, asked the HWA rep was I covered for the repair, he said yes, after the contractor evaluation, HWA said the work was not covered, I asked for a refund on the service call, I was told I would receive the refund based on being mislead on the claim, a week later I called to check on the status, was told it’s their policy , no refunds. I am so disappointed in this company, and would not recommend it to anyone!

If I could give zero I would. we have had the worse experience with HWA. the policy came with our home 3 years ago so we kept them. the first 2 times the experience was ok. nothing fantastic but nothing great. well our hot water heater went out. plumber came and it was decided to replace. With it being a holiday weekend we were given the option to pay for the tank and be reimbursed. well month later we are still getting the run around from HWA and have not gotten our money. customer service is outsourced so trying to spell to someone is nearly impossible. their website does not work. we have probably called twice a week for the last 3 weeks. cannot get a manger to call back. been horrific. and to make matters worse they want us to renew our contract. what a joke.

On November 26,2019, I completed a claim for home warranty service with Home Warranty of America. Serious problems and lack concern by HWA! EJs Appliance Repair came out 2 times to fix the malfunctioning microwave that burnt my left side of my cabinet.  EJs took the microwave to their shop.  They wont answer my calls or HWA calls since 12-13-2019.  12-18-2019 I spoke with HWA customer service agent Sergio that stated the parts are ordered, no knowledge of where my microwave is,  was not allowed to speak with supervisor or manager for 24 to 48 hours.  Sergio stated HWA will place this malfunctioning burning microwave back in my kitchen.  I'm scared this microwave will explode and kill me or a family member if it is placed back in my home.   No parts, no microwave since 11-26-2019. No supervisor,  regional personnel or managers have responded to my complaints for a new microwave.  I have not had my kitchen microwave for Thanksgiving and no microwave for Christmas dinner.  My kitchen is in bad condition as you can see by the pictures.  I have sent out a complaint to Better Business Bureau regarding this matter!  I have sent out other complaints regarding my treatment by my home warranty company Home warranty of America.  I need help in this matter and new microwave. Sent from my T-Mobile 4G LTE Device

When we bought our home the sellers provided us with a home warranty from Home warrany of America. Our dishwasher stopped working on 11/1/2019. It's now 12/18/19 and we are still waiting for them to decide which dishwasher they will offer us to replace the old one because they decided not to fix it. We call every day and get the same answer "they are waiting on the authorization department". There is no supervisor or another number you can call that is above the customer service rep because "they are not allowed to have that information". If I could, I would rate this company with a negative 5 stars. I'm to the point where I'm going to go buy a dishwasher because I don't want to go through another holiday with no dishwasher and actually with 4 business days before Christmas and 8 business days before New Year's Day the chances of getting it installed-providing they called me with an offer tomorrow- before 2020 is zero percent. As of now both the Kansas and Misouri state attorney's are looking into this company because of the high number of people who are getting the run around. HWA appears to be a ponzi scheme, take your money and don't provide the service they promised in return.

If it was possible to give zero stars I would. If you feel like dealing with the most incompetent people who lie straight to your face and take weeks to get anything done than these are the people for you! My wife and I's furnace went out weeks ago and someone came to fix it. It went out again a couple weeks later and again someone came to fix it. Yet again someone came out for the third time it went out and this time they put in a claim to get it replaced. Well, it's been 4 days since that claim was put in and it has yet to be approved. Wait, it gets better, we did receive an e mail saying that our furnace and claim was approved. Then got a call from the heating company saying they did not receive this e mail or an approval. So we called HWA and they said "we don't know why you got that email, it has not been approved." So not only are they not doing their jobs but they are sending out false e mails for some unknown reason. Maybe to keep us happy or they think that we are idiots and will just think "oh it's approved so it will be here soon." This company is a joke and I honestly have no idea what they do on a day to day basis because they're clearly not doing their job. If you read some more reviews people have been waiting weeks for a furnace, I'm only 4 days in so by the looks of it i've got a ways to go. This company is a JOKE!!!!

1. They don't speak very good English. 2. You cannot talk to a supervisor. 3. They take forever to get back to you, sometimes not even at all. 4. Their contractors usually have worse ratings than HWA does. 5. When you get a contractor - they are reluctant to do any work. They want to collect the easy $75 and be on their way. 6. If the contractor does agree that the repairs need to be made, they have to wait at least 3 days for HWA to approve it. And then once it is approved, it will be another week before they receive the parts. This is because they are not using common parts, but lower cost and lower quality. I don't say this based on one claim. I have been in the house for 3 months, and have had 6 claims.... and counting.

If you are looking for an unpaid part-time job then this is the warranty company for you! They are terrible on follow-up so plan on spending hours on the phone and multiple online chat sessions. Look forward to re-submitting documents time and again - being told they are lost - and ultimately having to resubmit to the mysterious "territory manager" that they cannot provide a contact for. The service providers they send out consistently rank poorly and are equally unresponsive. If you're looking for service from companies that are rated "F" on the BBB then this is the warranty for you! Finally, if you do use this vendor read the contract carefully. They have loop-holes and limits galore so don't be surprised if they actually don't cover what broke! I feel sorry for the representatives at this company. It must be hard to work for such a shady place.

We don’t have 0 or (-) minus Rating here else I would have given that. First of all this company customer services is so pathetic and when u say I would like to speak with Manager rhet take 24-48 hrs windows and no one calls up. Mu Dish Washer is not working since more than 40 days and they are keep on me waiting to get it fixed. There is no Call/Text or Update. They have given to SEARS and when you call them they try to sell their services and don’t give importance to HWA When I call HWA they say we have given to SEARS to fix. I am in Between and no one gives update. We have Paid to HWA and they should take end to end responsibility to fix. They always says wait for call/text. I CALL MULTIPLE TIMES AND THEY REALLY DON’T UNDERSTAND AND SAY 24-48 HRS SINCE LAST 40 DAYS STAY AWAY from this company. They are FRAUD !!!

I hope and PRAY that NO ONE ever get a Home Warranty from this company. I purchased a home July 19, 2019 and the a/c went out at the September 2, 2019 and I'm still going back and forth with this company about parts in the a/c that's not covered. My contract says A/C Unit not certain parts to the A/C. They sent a company out called Big Blue A/C and I was told they can fix the unit that day if I pay $245.00 for a chemical cleaning. Well after I paid it they said they didn't have the part and would come back on Monday since that was Saturday evening, by the way I was suppose to have a 7am to 11am appointment it was after 2pm when he showed up. Well when he finally arrived with the part he blow the compressor had black oil all over the a/c unit and didn't have another one with him of course. Then I had to wait for HWA to approve the claim for the compressor they finally called and said I had parts that wasn't covered that would cost me $1600.00 part of that $1600.00 was for another cleaning. I've talked to 5 different people in customer service that said they will send my info to a mgr so I can talk to someone other than customer service and of course after almost a month I'm in Houston TX and without air. This has been a nightmare. I wish I can give rate them a ZERO because that's the kind of service I'm getting.

I would give zero stars if I could. After throwing money at this company for so long they are throwing us to the wolves. DO NOT USE THIS WARRANTY COMPANY. Please I beg you to save yourself the heartache. We are on day 5 with no AC in temps well over 100 degrees outside in a house with small children. They have done NOTHING to make this process easier on us. I can not believe the call I just got and the amount they expect from us to fix our AC. We have renewed for 6 years straight. Imagine the amount of money we’ve given them. We've used our warranty 2 times to repair 2 tiny issues that I’m sure would have been less expensive than the service call. They are now doing the absolute BARE MINIMUM they can get away with to get our AC fixed, claiming they are paying the larger portion of the bill when CLEARLY they are not. We will NEVER renew with them again and I plead with you to not use them either. They are jumping through hoops and coming up with wild explanations as to why they won’t cover certain things. I don’t know if I’ve ever been more upset. We trusted you “Home crapwarranty of America”! You should be ashamed of yourselves for tricking your customer like this. I feel physically ill looking at your brochure with all the bull crap promises you make. You won’t get a dime more from my hard working family and I will make darn sure to spread the word as to what you’ve done to us. The amount of money we’ve handed trustingly over to you for five years, thinking we were being responsible adults and protecting our family, all for absolutely nothing. I’m disgusted and heartbroken. You must feel so great about yourselves and I’m sure the CEO is living his/her best life, rolling in the dough and doing nothing to make good on the fancy promises you make, while my children will suffer because the money you are taking out of our pockets that could be going towards the things they deserve. I don’t know how you people sleep at night. Sincerely, HOT, SWEATY & MAD This company has lost all compassion and humanity, if they ever had any in the first place.

We bought a new home about 40 days after move in the dishwasher went out. Call home warranty of America they sent a company out I paid the deposit of $60. Five days go bye no word so I called home warranty of America they said they would not fix it because there wasn’t a serial number and Model number which they lied to me I have the paperwork for the contractor that came out that had both numbers on it. So I called home warranty of America and asked why they told me they didn’t have the numbers they said they do have the numbers now but they’re not going to fix it they’re only going to give me a buyout of $180. I’ve been trying to cancel and get my money back from this company for over a month. They will not let you speak to a supervisor they say they will have a supervisor call you back but they never call. Do your research on this company before purchase. This is the worst company to deal with by far

TERRIBLE EXPERIENCE! On the purchase of my new home, the listing agent had already purchased a Warranty from HWA, so I went along with it. Our built-in microwave broke within the first month of being there so we called to have it taken care of by the warranty company. A month later and 5 calls made we STILL do not have a resolution. On average I will be on hold for about 30 minutes a call only to hear the same thing over and over again. I've been told I would be called back to get no phone call. As a REALTOR myself I have NEVER experienced such terrible service for myself or my clients. I will NEVER recommend them to anyone and will actively try to prevent people from using them, as the process is a massive headache.

We used them for a year. Only needed to make a claim once. Unfortunately, we paid $75 for a technician to tell us the entire water heater was not completely out of use so there is nothing they will do so we have had help and have repaired our water heater several times in this past year. Fast forward a year. It was time to renew. At that time, our debit card was stolen and fraud charges had occurred, which made the auto payment kick back. Our account was immediately locked out and the only way to make it active again was to call and update our billing information. We wanted to resolve this issue as fast as possible. My husband and I ALWAYS reached a voicemail service, and never were able to speak to a representative. We had left FIVE voicemails to call us back so we can have our account updated. We never ONCE recieved a call back. I made my last and final attempt 2 days ago and called, and no surprise, we were forced to leave a voicemail again. It was short and simple: call me back to update my billing info or we WILL enroll with a different company who practices better communication. 3 days later I have yet to recieve any calls. Today we are happy to announce that we called a different company and had an amazing experience with this other company. We had the option to pay in full for FIVE years with a major discount and will be worry free now. Good riddance to HWA. I would never suggest this company to anyone!

Would give zero stars if possible! Our AC went out July 23–it is August 30 and no closer to getting it repaired than we were on July 24th. Service reps are overseas and do not understand/speak English very well. No way to get to a manager. They have given us the run around about parts being out of stock, not being able to get a hold of an AC company in our area etc. They have sent a repairman out to check the unit and then again 4 weeks later “to get the serial number of the part”🙄. Repairman even said that was ridiculous and didn’t know why he was there a second time for a part they know good and well they need to order. Do NOT waste your time/money on this company. They bank on you getting frustrated and fixing it yourself. 😡.

If I could give -10 I would. I received my contract with the purchase of my new home and had to make a claim within the 1st week. I was told we couldn't make a claim because my policy was new, yet that is the reason for real estate agents to offer it in the closing because things happen. They only seem to refer very small mom and pop businesses that can rarely keep up with the demand. Call center specialists have been out sourced like most American jobs so majority of the time you can barely understand what is being explained. Save yourself the frustration and go with another home warranty company. I have been a client of HWA since 2009 and never had issues until their recent restructuring within the last year.

I can say let me talk to the COO or CEO about their customer service. They are negative numbers - their call center is well trained. They have no authority and no mentorship. August 2, 2019 my air conditioning unit went out, it is now August 23, and they are telling me it will be September 3. The service provider has cancelled 3 appointment and says he can't schedule me in. HWA says they can't switch providers because the first guy has the parts and they'll have to start the process over. (trained answer) I have been put on hold for 35 minutes and then hung up on waiting for a supervisor, I've never actually reached a supervisor.(Supervisors are busy - trained answer) I understand they don't want to pay out claims but this is not the way to run a business!

Tried to get an oven fixed starting in January. 7 months later they offered me a $232 “buyout” to replace the oven. The technician told me it was going to cost HWA over $500 to get a part shipped out and fixed, while I am without an oven for over a month. I have a family so this is not acceptable. Talked to a “supervisor” who said she couldn’t do anything and I couldn’t talk to anyone higher. This company is willing to spend over $500 to “maybe” fix an oven after a 7 month long process. Their business practices are not designed to help their customers, just to give them a false sense of security with the warranty.

Service Provider 1: Claim #: xxxxxxx Assigned Service Provider: Central Appliance LLC Claim File Date: 07-15-2019 Service Provider Number: xxx-xxx-xxxx Estimated Service Fee: $75.00 Service Provider 2: Claim #: xxxxxxx Assigned Service Provider: Sears - National Claims Center (Northeast) Claim File Date: 07-15-2019. Service Provider Number: xxx-xxx-xxxx Estimated Service Fee: $75.00 My claim for my washer was opened on 7/15/2019 and I was assigned a service provider 1 who would not return a phone call or answer phone so that I can schedule a service request. HWA customer service members also faced the same problem and finally after one week of back and forth they assigned Sears to take over. Their technician came out and advised that their first approach is to repair the washer and will order three parts. Once parts arrive call back and schedule an appointment. ETA for parts was given as 8/5/2019. I did receive one part on time however the remaining two parts are still on backorder. In the meantime, I have called the number of times to check what is the claim status. For 3 weeks I was bounced back and forth with statements from HWA that we are still waiting on parts from Sears. On 08/12/2019 a supervisor left me a message that he had checked Sears system and they have received the parts and I can call Sears to schedule an appointment. But that supervisor did not know that I was in contact touch with sears and part is still on backorder as of today and Sears is providing with no guarantee as to when the part will be available. With that being said I have been paying insurance premiums for approximately two years if not more and when it came to service I get nothing but being advised that parts are still back-ordered. I cannot wait and keep on hearing that we are waiting on parts. What is your company policy? Where do you draw the line? When I called today (8/19/2019 after confirming with Sears one more time regarding part status which is still on backorder) I called HWA customer service and I was advised that as per the contract they are under no obligation to move forward with replacing the washer. There is no deadline for HWA and they are under no obligation to replace the defective appliance. I must wait for the parts to arrive. I do need a resolution to this issue. I have been very patient till now and I believe that your company is nothing but a scam and I will make sure to post an actual picture of your company on all social media forums that I have access to regarding my experience so that other people do not get scammed. HWA website has guidelines to post a review online which is as follows: Please note that not all reviews or images are published. Our Moderation Team will evaluate your review and image to make sure it fulfills our guidelines. Remember, you are responsible for what you write and upload so please be fair and honest. So in other words, if they do not like what you have to say they can choose not to publish your review.

This company is a nightmare. I requested a service call for my washer. They sent out a guy that showed up with a truck load of pool cleaning supplies. He didnt even plug in the washer he asked what it was doing so I told him and he googled it. Then he bought a random part and a week later he installed it. He refused to stay for 10 minutes to see if it resolved the issue. The issue remained. So then HWA sent out sears since it was a kennmore. The first appointment was a no show then a week later they showed up and in 5 minutes found out the board was bad. If the first guy plugged it in he would have realized this. So a week later the part came in and sears installed it. The washer works fine now. HWA is now hounding me for a second service fee due to a different diagnosis. The first guy just guessed. I ended up spending more than the part the board cost. Nevertheless I did not renew the contract with these people.

I hope this information along with all of the many many other complaints will be sufficient to save other potential customers from doing business and becoming another victim of this SCAM operation. Pathetic. In June we called HWA because of a backup of our septic system and put in a claim at that time. We were given the name of a vendor that would contact us. No contact and after 3 days we called the vendor. They told us they do not do business with HWA. We called HWA again and same thing. They gave us the name of the next vendor and after 2 days we heard nothing so we called them. They told us they never heard from HWA and no longer do business with them. Again we called HWA and they said they would get back to us. No contact. We called HWA again and they told us to find a vendor because they had none in our area that they work with. We were directed to have the septic company call HWA when they were at our home with the diagnosis of the problem to see if they would cover it. The first step of action was to have the septic tank pumped to see what the problem was. HWA authorized them to pump it but would only reimburse me $153 of the $329 charge. Are you kidding??? I went ahead and had the tank pumped. It had already been several days/weeks of backing up. I paid the septic company and was then told that we may need new drain fields, a very expensive process. As instructed I sent a copy of the paid invoice with an email to HWA. In my email dated 6-12-19 I asked for a response to let me know if the drain fields would be covered. I never heard back and did not receive reimbursement. I sent a followup email to the same person to confirm receipt of my previous email and paid invoice. I heard NOTHING! Finally August 1 I called and explained everything referring to the case # and all details. They acknowledged that the email and paid invoice had been received and would send my request to the department to "expedite" the matter. I should hear back 24 to 48 hours. NOTHING! I called again and spoke to another HWA representative. I was told again that he would check into the delay and would get back in 24-48 hours. Of course I told him that I had already been promised a call back previously. After 48 hours I called for a supervisor. I was required to give all of the details again before they would connect me to a supervisor. After being on hold for over an hour and not ever speaking with a supervisor, the rep asked if I wanted the supervisor to call me back. I reluctantly said yes. I have NEVER heard back from HWA yet, as of this day, 8-17-19. I am beyond frustrated. What is the solution? I pay over $1500 each year for this "service" plus the service fees. I will never ever use this company again and I will spread the word as much as possible about the horrific service and unforgivable business practices. They should be closed down. They steal and lie and misrepresent. Buyer be aware!!!!

This has been the worst experience with getting my problem fixed. Water was leaking in my garage and neither HWA nor the plumbing company that HWA contracted with seemed to care to send someone urgently. I waited 2 days to get someone to take a look and their response was to quote me $17k to fix the issue and that it would take many weeks to fix. They left with my water still leaking and told me to turn off my water. This was very frustrating. Over the next couple of days, I kept being ping ponged between HWA and PipeDoctors247 regarding who i'm waiting on to get a resolution to my problem. I finally contacted another plumbing company and they were able to get me water access on the first day and repair the issue completely on the second day. My final contact with HWA was when my water was still leaking and I asked for an update; I was told that they would call me back. That was my last interaction and they never called me back so for all HWA knows, my water is still leaking and just ignoring the issue. I would never recommend HWA to anyone. Avoid at all cost!

No stars! Claims began 6/7 for AC blowing hot air. Company came out and added 2lbs of freon and leak freeze. 6/28 same issue. Tech comes out, does not check freon pressure but rather indicates a new control board needs to be ordered. HWA denied the claim indicating the control board was wet from heavy rains we had in the area (but not a drop of rain water in my finished basement). Most asinine diagnosis ever. How about the control board was wet because of condensation from the coil that was low on freon and froze up again. 7/12 I pay for freon again for "temporary cooling" while they order a new AC unit. 7/30 a new unit installed. 7/30 evening blower is turning on and off repeatedly and had to turn the NEW system off. 7/31 Company comes out on a recall and finds nothing but still wants another 100.00, after I just gave them 700.00 the day before for uncovered parts on the AC installation. Call HWA for the 5th time, put on hold, ask to speak to a manager all five occasions and no return call. Still no AC and zero help from HWA. I plan on contacting the Illinois States Attorney, The Better Business Bureau, as well as Channel 5 Investigates. From what I can see from these reviews I am not the only person being ripped off.

This is the worst home warranty company we have ever had. We have had a home warranty for years and never had this experience. We have been without a dishwasher for over a month. HWA has lost the location of the part they ordered. The service company has had to reschedule our appt. to fix the dishwasher three times and no one is able to even give me a timeline as to when the dishwasher will be fixed. Also, HWA will not even refund our $100 service fee or credit our account for the amount. I am beyond frustrated and just want our dishwasher fixed or replaced. I have spent countless hours rearranging my schedule to accommodate appts. that cannot happen due to the part not arriving, as well as time on the phone with HWA and the service company. Please take my advice and never choose HWA as your home warranty company.

More like 0 stars. July 3rd: refrigerator stops working. July 5th: we make a claim online, receive an email stating that a service representative from Sears should be contacting us within 48 hours. July 7th: 48 hours have passed. I call the number provided from the HWA email for Sears. Sears has nothing on record. No one from HWA called the order in. We call HWA and eventually get to talk to a person. This person tells us that, when the service provider is Sears, we have to call in the claim. We were at no point before this cal provided this information. They schedule a Sears service. July 10th: Sears calls on the day scheduled to service the refrigerator, saying that they have to reschedule 2 days later. July 12th: Sears service checks the refrigerator, cleans the elements. July 13th: The refrigerator stops working. We call Sears again. July 15th: Sears comes out again, says we need a part, that it will take up to 10 days to get, that we should call Sears if the part does not arrive. July 25th: the part does not arrive July 26th: we call Sears. Sears says they cannot get a part, says to call Samsung. Samsung says they cannot replace the refrigerator. We call HWA. HWA tries to put in a claim to get a service technician out again. We stop them and demand a replacement. Now we are to wait 2 more days to hear back. We are going on nearly a month without a working fridge. We are expecting a baby in less than a month. What in the world are we paying HWA for? They do NOT honor their warranties and have horrible customer service. AVOID AT ALL COSTS!

This company is the biggest joke ever. If you have endless weeks to wait around for them to get your stuff fixed then go with them. Last Wednesday they told us that they we're ordering our parts to fix the air conditioner. Today a full week later after having a chase them down for an update they just told us that they ordered the part today. What took so long to do that when you said it was ordered last week. It's been 100 degrees for almost 2 weeks and there is no sense of urgency at all. But you have no problem sending us 3 renewal letters a week to extend our contract. How about you fix my problem first. They also used carrier parts in our Rheem system the first time they fixed it and that caused it to really break down. Way to go HWA.

Please save your money! Don’t waste it with this company it is a rip off!!!! Made a claim with them last summer for the air conditioning. It took several days for them to get someone out here to look at it. When they finally came the tech suggested that the unit needed to be replaced but the HWOA wanted them to patch it and make it work. Which was done. During the winter the heat goes out same unit same problems. Guy supposedly fixed it. Now here we are summer again ac is out. Guess what!!!!!! Going on 5 days without air conditioned. They keep saying they coming nobody shows up!!! This home warranty of America is a joke!!!! BEWARE STAY AWAY FROM HOME WARRANTY OF AMERICA!!!!!!!!

Dishonest and horrible to deal with! 2 weeks without AC! I'm 37 weeks pregnant with 2 kids in 90-degree weather. Filed an Emergency claim with HWA 2 weeks ago, called multiple times (as they never update us) & just found out (from the contractor after checking with them) that HWA still haven't ordered or shipped the part. They did however tell us 5 days ago that they were having the part shipped. Dishonest and horrible to deal with! HWA clearly does not treat your emergency as theirs, does not follow up with customers or contractors and leaves you hanging in there! Will definitely not renew our contract with them.

ZERO STARS! Do NOT waste your money with these people. Have been w/out A/C for over 3 weeks and we live in Arizona! They don't have anyone who services our area (it's because they're a bunch of crooks so no one will work with them) and the rep says that we live up north, so we don't need air conditioning. WHAT????? I had to give THEM names of A/C companies in our area - they were supposed to call each of them to see if they could help us and that they would call within 24 - 48 hours. That was last week. Is it possible to take companies like this to court? Isn't this a breach of contract?????

I got Home Warranty of America with my mortgage when I purchased my house in July 2018. 11 months later our AC went out in South Texas where the temperatures don't get below 80 at night. I called and submitted my claim on June 10th and then had a maintenance technician come out 3 days later on June 13th. I called HWA that night and they had not received the info from the service company yet. I called back on the morning of the 14th and they had received the information and I approved all of the covered and uncovered repairs to be done. After this I pressured my service company to do the work. HWA did ABSOLUTELY NOTHING for 11 DAYS!!! I sat in a hot house with my wife and new born child for over 16 days now and still don't have the repairs done because HWA does not care and is not proactive to file their own claims and order parts when approved. I have spoken with HWA on 6/10, 6/13, 6/14, 6/17, 6/18, 6/21, 6/25, 6/26 all me calling them and only once did I receive a call from them on 6/25 and that was because I was on the phone with them for over an hour and demanded an update by the end of the day – the update was “you must wait”. I STILL DO NOT HAVE THE WORK COMPLETED AND MY SERVICE COMPANY HAS HAD TO REMOVE ME FROM THEIR SCHEDULE TWICE DUE TO THE LACK OF ACTION FROM HWA TO ORDER MY REPAIR PARTS!!! I WILL NEVER USE A HOME WARRANTY AGAIN FROM HAVING SUCH A HORRIBLE EXPERIENCE WITH HWA! I called my own technician out and they came out in less than 2 hours instead of 3 days. I am a real customer with a real problem living in a metaphorical oven because HWA does not care about their customers and the lack of action from them.

Submitted a claim on 5/21 because experiencing problems with HVAC system. Technicians came out on 5/24 and submitted report to the company on 5/27. I have been calling the company ever since (every 2 days) to get an answer on when/how the claim will get resolved. Every time they tell me I have to wait 48 hours and they will call me to let me know what it needs to be done and when they will get the problem fixed. It's now 6/17, HVAC is still broken and I have NO INFO whatsoever on how/what/when this claim will get fixed. On top of that I can not get a straight answer on what they are waiting for and if they are changing the whole unit or replacing some parts. Also I am a premium customer, meaning that I am paying an extra because I want the new appliances to be smart (consume lees energy), but they do not even provide tech info (even if I specifically asked). I will call them again today 6.17 for the 10th times to probably only hear more lies and that I have to wait 48 hours.