Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

star star star star star

Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

1 year ago

star star star star star

Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

1 year ago Edited September 5, 2023

star star star star star

Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

1 year ago

star star star star star

S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

1 year ago Edited January 10, 2024

star star star star_border star_border

Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

1 year ago Edited January 10, 2024

star star_border star_border star_border star_border

Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

1 year ago

check_circle

Verified Customer

star star star star star

Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

1 year ago

check_circle

Verified Customer

star star star star star_border

Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

1 year ago

star star_border star_border star_border star_border

Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

1 year ago

check_circle

Verified Customer

star star star star star

Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

1 year ago

check_circle

Verified Customer

star star star star star

John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

1 year ago

check_circle

Verified Customer

star star star star star

Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

1 year ago

check_circle

Verified Customer

star star star star star

Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

1 year ago

star star_border star_border star_border star_border

Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

1 year ago

check_circle

Verified Customer

star star star star star

Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

1 year ago

check_circle

Verified Customer

star star star star star

John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

1 year ago

check_circle

Verified Customer

star star star star star

Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

1 year ago

star star star_border star_border star_border

James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

4 years ago

star star_border star_border star_border star_border

Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

5 years ago

star star_border star_border star_border star_border

Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

5 years ago

star star_border star_border star_border star_border

Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

6 years ago

star star_border star_border star_border star_border

Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

7 years ago

star star star star star

Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

christine Boice Charlotte, NC

Frustrated dealing with customer service

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Sherlyn

They failed to adhere to their contract.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

1 year ago

star star star star star

Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

1 year ago

star star star star star

Hassan

Quick response and good service every time

1 year ago

star star_border star_border star_border star_border

Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

1 year ago

star star star star star

Rowland

Pretty quick response. Work is done by professionals.

1 year ago

star star star star_border star_border

Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

1 year ago

star star star star star

James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

1 year ago

star star star star star

Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

1 year ago

star star star star star_border

Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

1 year ago

star star star star star_border

Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

1 year ago

star star star star star

Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

1 year ago

Home Warranty of America Reviews