Home Warranty of America Reviews

i had a HWA contract for over a year before I had any claim in of jun 6 2017 they send a unlicensed contractor to my home and was told that my heat pump and hair handler need to be replace I had a 13 seer 2007 carrier unit the contractor told me it was the top of the line for carrier 13 seer 2007 models. it took til l6 22 2017 before I got a replacement installed I was told that I would have a $65.00 service fee and hwa would cover all by their seel person that is a completed lie first they the contractor told me the HWA does not cover certain installation cost that cost $ 805.00 dollars then i fond out the installed a payne heat pump and air handler yes its a carrier brand but the bottom of the line quality I had issues with this unit and the contractor would not come to look at it now in jan 2018 we have had low temperature and the heat freezes and stop working until it let over 32 degrees out then it defrosts and work again during this time I switch to emergency heat but the heat srtip does not work SHAME ON YOU HWA WORST COMPANY SERVICE

TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and "fixed it" again. Never heard from them. I received an invoice on 12/6/17 saying I owed the $100.00. I called them on 12/7/17 telling them that I don't owe the money per the last customer representative I spoke to. I disputed the second charge on 12/7/17 and they "sent it for further review." I called back on 12/15/17 as I hadn't heard from anyone and received another invoice and they said that it was reviewed on 12/7/17 and that I owed the money. I didn't know they worked so fast. They also locked me out of my online account and suspended my contract because I hadn't paid. Let's all remember that I just got the first invoice on 12/6/17. On 12/15/17 I asked to speak to a supervisor and no one was available. I also asked the man to tell me how much the part was and he said he can't see how much it is. I requested to speak to someone who can tell me that information and he told me there is no one to speak to regarding that information. I told him that I would be able to check myself if I wasn't locked out of my account for an invoice that was sent 9 DAYS AGO! I told him I would wait for a supervisor then said "sorry I can't transfer anyone either." The point is that everyone there is useless, pathetic and not helpful. STAY AWAY!

this company is a rip off , i had one of the installer come out for my a/c said it need to be replace . that was 5 weeks a go and i live in Florida. finally ended up contacting me after i contacted them several times to find out what was going on. inform me that it would be 1003.00 out of my pocket to fix . will not cover for a torch, vacuum , electrical , and several other items. the installer stated to me this was part of the install they should be paying for this. after yielding at them they cut if down to 738.00 WOW. they call it modification that are not covered in my contact and i pay for premier thinking i would be fully covered . i wish i had the money to fight this with a lawyer because companies should't get away with this.i feel that i was mislead nothing is broken down in my contract it just said there could be modifications not covered. please beware don't trust this company and make sure to do your research on line , come to find reviews are not very good with HWA .

As a first time home owner, I thought I was being responsible requesting that the seller purchase me a home warranty policy. If I knew the seller would choose Home Warranty of America, I would have shelled out the cash to do my research and choose another company. I've filed 4 claims with HWA and every single one has been denied. The initial policy from the seller did not include washer/dryer coverage so I added it --thinking it is the only appliance in my home without coverage. When my washer experienced a mechanical failure, I called to initiate a claim in which HWA sent a vendor. The vendor recommended replacement and HWA denied the claim stating I should not have been able to make a claim within 30 days of initiating the policy. I didn't quite understand why HWA sent a vendor to my home in full knowledge of this policy and not making me aware. I requested a refund and discovered when following up that the refund was never issued. I am still awaiting the refund after several weeks when they indicated it should take 7-10 business days. The second claim was for the hot water in my shower in which HWA sent a "certified plumber" who I actually found out in casual conversation was a psychologist by education who decided to never go into the field. Instead he joined the family business as a "plumber". He made the decision to replace my entire faucet to address the hot water issue. He installed the faucet. He installed it backwards with the hot water indicator on the cold water side and the cold water indicator on the hot side. The hot water pressure was also very low and only provided me with warmer water, but not hot water. I called the plumber back out to address the issue and instructed him he needed to install the faucet properly. He did so, but the hot water was still not hot and he explained that the issue was actually my water heater. The third claim came with my hot water heater. The second plumber sent by HWA explained that the hot water heater was not the reason why my hot water did not function in my shower. The issue was that the first "plumber" was not skilled enough to make a simple adjustment to provide me with hot water. After making this adjustment, he also made the observation that my hot water heater should be replaced due to several signs of a dying water heater with noise and sediment. HWA denied the claim and told me water had to be leaking or the water heater had to stop producing any hot water before it could be replaced. Then, explained that they don't cover what my water heater was malfunctioning for as part of their exclusions (which seems like a limitless list aka whatever they feel like denying). I explained that I didn't want my water heater to get to the point of leaking water in my condo and make further damage to my unit or neighbors. I asked to speak to a manager to reconsider the issue. I was told one would call me in 24-48 hours. I didn't receive a call. I called back every other day to speak to the manager and after a week was able to speak to a supervisor who told me a higher department would call me but could not provide me with a time and he did not have any updates. After several days, I still never received a call. I filed 2 complaints one with the representative and one with the supervisor. He told me I would receive a follow-up call to address the 2 complaints. I did not receive a call. After 2 weeks of never receiving a call from HWA, I called and was routed to another supervisor who explained that managers or higher level departments never interact with the customer and I would not be receiving a call. He explained that a supervisor is the highest I will ever speak to. He was very rude, speaking over me and interrupting me. I explained that I would like to know my options on canceling my policy. Not only does HWA have an excuse for why they do not cover anything, they also have terrible customer service in which the supervisor interrupted to tell me again to say, "That is your opinion" He explained that since none of my claims were covered, my refund for the policy would be less $30 administrative fee as well as the cost of any claims that were not covered. I explained to him that my refund should not be less the faucet replacement by the initial plumber because he did not fix the issue and it is seriously questionable that the faucet needed to be replaced given the second plumber made an adjustment and I had hot water. The supervisor told me that I was not a certified plumber and that was my opinion. However, as I explained, the initial plumber was actually a psychologist. I inquired about the amount of the refund I would receive minus the claims. He told me that information would never be provided to me. I would just have to take whatever check they sent me and told me I might as well keep the policy until its expiration. Seems really fishy to me. The fourth claim was the garage door which was an added policy by the seller. That claim was denied as well. Honestly, I am at the point where I would take 2 cents refund from HWA just to go with a company that actually values and respects their customers. I hope it does not get to that point and HWA and I can reach a successful resolution. However, given the lack of respect I received from several representatives of the company, I am highly considering American Home Shield home warranty company.

My water heater went out at the end of April. The plumber they sent started talking about how his son was in jail for drugs. When we requested someone else, there was another service fee and worse, no one available for a few days. So we decided on the "cash out" option and replaced it with our local plumber (who did a great job the same day!). Then all the problems started. Their plumber stated $650 to replace the water heater and $830 for add-ons. I tried to negotiate the cash-out, but they insisted that $650 was what they would offer. Then on next call, they said, no, just $500, as they said they had to pay the plumber $150 to come out and look. Then on subsequent calls to HWA, they also said we owed the $75 service call! That brings down the total "cash out" to $425, after they held me ransom for $75! Absurd for a 50-gallon gas water heater. Now it's July, nearly SEVEN WEEKS, and I still haven't seen their $500 check. I have called repeatedly, and each time I get promised a call back. Still no call, NO check! I can't even get through to a supervisor, always "busy"!! No wonder why! Things started out great a few years ago, but have steadily gone downhill. Do NOT deal with these people! Run away, don't walk. They lie, they have crooked contractors working for them and they delay making things right.