Home Warranty of America Logo

Home Warranty of America Reviews

star star star star star_border

7.2

Overall Score

cancel
info
star star_border star_border star_border star_border

Casandra Saint Paul, MN

HWA is the absolute worst. They are slow, hard to get a hold of, and have resolved next to NONE of our issues. We received the warranty as part of our home purchase. The companies they contract are of the lowest quality. We had a claim to fix our ice maker- after paying $165 the company deemed it unfixable and HWA would not reimburse us. We were out that money and nothing was resolved. Another claim was for our water heater- the contractor said it needed to be replaced and it took a month for HWA to decline the recommendation. Despite our contract explicitly saying replacement is allowed. DO NOT use this company.

7 years ago

star star_border star_border star_border star_border

Victor Lewis Durham, NC

Home Warranty of America is a frustrating company, to say the least. Their policies for arranging repairs seem intentionally obscure. If I didn't know better, I'd say there were so many rules and conditions so that they pay out as little as possible! But of course, HWA wouldn't do that. They care about their customers. That's why they only cover certain things, under certain conditions, and are very vague about what those conditions and things are until they finally get back to you after two weeks of purposeful stalling to explain why HWA is paying $60 of a $990 repair bill for your septic system in a two-sentence email. Keep your money. Save it. If you need to make repairs to your home, you're better off with this money in your pocket than in theirs.

7 years ago

star star_border star_border star_border star_border

Wendy C Snellville, GA

HWA is frustrating for quite a few reasons, all claims representatives (it is always 1 of 4 that answers) are in Guatemala. Only one is really hard to understand with her accent, and she is also the one that seems least knowledgeable. Two of the gentlemen, Dennis and one I can't remember his name are always so nice and helpful, at least as helpful as they can be - they have zero authority. Alex the 3rd gentleman is not very polite and never comes across as understanding. We have had to have three appliances serviced since June and each one as been a complete pain! We have the top tier plan and it was expensive, so it is very disappointing so far. Washer, 3 visits and then we told parts were on order and by mid August, I called and they informed me that I had to decide on a payout or a new washer they provide. I am a working mom, married to a teacher with 3 children. I had been waiting for an update since early July. I guess they were hoping I would just never call?!?! Dryer, 3 visits, 1st to identify problem and then order part. 2nd visit comes with part and issues was misdiagnosed, so the part was not what was needed and new part had order. 3rd visit, correct part and a horribly rude and disrespectful tech, the dryer is finally repaired - too bad I don't have a working washer to match it. Dishwasher - we are at 6 visits, 4 techs and 2 companies and my dishwasher is actually worse than it was on 7/1/18 when this started. Almost 5 months and now end in sight! I strongly advise you to opt for a company that you find better reviews on.

7 years ago

star star_border star_border star_border star_border

Dominic Shaw El Paso, TX

Horrible and dishonest company. I submitted a request to have my HVAC repaired. The repair was contracted to a business with all 1-star reviews and multiple complaints of improper service. When they came out they diagnosed the issue as a broken condensate pump, which conveniently isn't covered under warranty. I ended up calling a more reputable company, and within a minute they were able to determine that the condensate pump was perfectly fine and there was simply a component not plugged in (may have been unplugged by another contractor). HWA charged me $75 for the initial improper diagnosis which was either intentionally dishonest or completely incompetent. I called to dispute the charge, and after multiple calls and emails never received a response. I finally called and demanded an answer at which point they simply said they would not refund the charge and would not provide an explanation. Dishonest company with horrible service, I would have been much better off with no warranty at all.

7 years ago

star star_border star_border star_border star_border

SuriTJN Pflugerville, TX

This is by far the worst Home Warranty provider I've ever had to do business with. They try to scam the customers out of additional service fee cost, if you have two AC units at your home and both are not working right when you file a claim they try to make you pay for two service fees for the same problem you are reporting at that time when you tell them your AC unit isn't working they are not cooling your house. If I could give this company a Negative number I would. The representatives refuse to give you supervisors names. They tell you they will call you back but never do. Then they close out your claims without telling you because you are disputing charges that they are supposed to cover but are refusing to pay because they are trying to make you pay additional service fee charges. They don't write down any of the notes or discussions you had with the representative at that time of the claim to make it look like you didn't have any issues because they close out the claim with no notes. HWA is by far the worst home warranty provider. Save yourself time and headaches and just save your money. The amount I paid to renew the service contract I could have just put towards the cost of the repairs myself.

7 years ago

star star_border star_border star_border star_border

James Boone Clarksville, TN

If I could leave a 0 I would. Absolutely the WORST customer follow up follow thru!! I requested an AC buyout in June & was REPEATEDLY told that my claim would be answered within 24-48 hours. I was optimistic & I understand things take time, but 3 months to get the manufacturers specs from the HVAC Contractor??! I found it in under 2 minutes from a Google search, but because I wasn’t their vendor they wouldn’t accept it. Refunds are not even a real thing with this company. They’re definitely a profit margin driven business. Home Warranty of America should change their name to Home Warranty Thieves of America, I feel like I’ve been robbed for the last 2 years. And if I had found this page before I signed on with them they would’ve never been able to keep their hand in my wallet.

7 years ago

star star_border star_border star_border star_border

Kimberly Tsiga Newburgh, IN

I would give 0 stars if I could . We are now three weeks and no AC in a house that reads in the 90s. Repeated calls to them has only resulted in lies and excuses. The first guy didn’t know their policies. Supposedly our coil was on the way that was over a week ago and it still hasn’t arrived and the last phone call to them and now I’m hearing they have the wrong shipping number . This is all just a bunch of bs. They keep telling me that someone will call me yet no one does. They keep telling us someone will be in contact with our local contractor yet no one ever is. Their customer service is completely useless and shady they never have any information and refuse to allow you to speak to the department that is suppose to have the info .

7 years ago

star star_border star_border star_border star_border

Chris butcher

This company’s business model is to take your money and provide little to no service. Otherwise known as fraud. We obtained a home warranty policy from the sellers when we bought our home. Within a few weeks our dishwasher started acting up. We contacted HWA who scheduled a service call. We paid 100 bucks to the guy who said the problem was the mother board. He was supposed to order it and get back to us. He never did. After a month, and no fewer than 20 calls to HWA, they authorized a second service provider who agreed it was the motherboard. They told us we didn’t have to pay another 100 bucks, but guess what? Turns out we did. The changed the motherboard but it didn’t work. We called HWA and they said we’d have to get a new dishwasher. After two months without one, we were like “yay”. Turns out they’re sending a third service provider out and that we’ll have to pay another 100 bucks. I think this is their MO. They wear you down until you quit and just buy a new one yourself. Fraud, fraud, fraud. Someone should start a class action suit; I’d sign on.

7 years ago

star star_border star_border star_border star_border

K Wells Elmhurst, IL

I purchased my home a few months ago and insisted on a home warranty through the purchase. I was provided a home warranty through this company. My garbage disposal was acting up shortly after we moved in. I called they sent someone out to look at it. The service person never showed up to my home. I took the day off waited all day after I realize it was getting late I made several attempts to call and email to find out where the service guy was at. I could not get a return phone call. The next day I called they stated that I needed to pay for the service person because I was not home at the time that they arrived. I tried to explain I was home all day and waited for them and took the day off of work. They said that was not true that I was not home and if I did not pay for the service fee my account would be suspended. I refuse to pay my account is now suspended. I have made several attempts with this company to rectify the situation with no help. I've asked to talk to a manager I was told none are available. I was told someone will call me back to get through the situation and resolve it I'm still waiting for phone calls back. My suggestion is stay away from this company they are a fraud.

7 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Gerald T Goodnow Dandridge, TN

Currently covered by HWA , loss of heat Jan.2,2018 ,as of Jan.17,2018 still have No Heat. This is the worst company I have ever dealt with. They do not return phone calls , their service providers don't show up , don't return calls , and basically do not care. Currently the temps outside is 16 degrees and it has been below freezing for 12 days out of the last 15. My thermostat inside my home reads 42 degrees , with five space heaters running constantly. In the past 17 days we have used over 6000 KW of electricity ,that's more electric used than normally used in 90 days.. STILL NO HEAT!!!!!

7 years ago

star star_border star_border star_border star_border

CARLO SPICUZZA Dunnellon, FL

i had a HWA contract for over a year before I had any claim in of jun 6 2017 they send a unlicensed contractor to my home and was told that my heat pump and hair handler need to be replace I had a 13 seer 2007 carrier unit the contractor told me it was the top of the line for carrier 13 seer 2007 models. it took til l6 22 2017 before I got a replacement installed I was told that I would have a $65.00 service fee and hwa would cover all by their seel person that is a completed lie first they the contractor told me the HWA does not cover certain installation cost that cost $ 805.00 dollars then i fond out the installed a payne heat pump and air handler yes its a carrier brand but the bottom of the line quality I had issues with this unit and the contractor would not come to look at it now in jan 2018 we have had low temperature and the heat freezes and stop working until it let over 32 degrees out then it defrosts and work again during this time I switch to emergency heat but the heat srtip does not work SHAME ON YOU HWA WORST COMPANY SERVICE

7 years ago

star star_border star_border star_border star_border

Paula Morrell Apopka, FL

TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and "fixed it" again. Never heard from them. I received an invoice on 12/6/17 saying I owed the $100.00. I called them on 12/7/17 telling them that I don't owe the money per the last customer representative I spoke to. I disputed the second charge on 12/7/17 and they "sent it for further review." I called back on 12/15/17 as I hadn't heard from anyone and received another invoice and they said that it was reviewed on 12/7/17 and that I owed the money. I didn't know they worked so fast. They also locked me out of my online account and suspended my contract because I hadn't paid. Let's all remember that I just got the first invoice on 12/6/17. On 12/15/17 I asked to speak to a supervisor and no one was available. I also asked the man to tell me how much the part was and he said he can't see how much it is. I requested to speak to someone who can tell me that information and he told me there is no one to speak to regarding that information. I told him that I would be able to check myself if I wasn't locked out of my account for an invoice that was sent 9 DAYS AGO! I told him I would wait for a supervisor then said "sorry I can't transfer anyone either." The point is that everyone there is useless, pathetic and not helpful. STAY AWAY!

7 years ago

star star_border star_border star_border star_border

william w ayers

this company is a rip off , i had one of the installer come out for my a/c said it need to be replace . that was 5 weeks a go and i live in Florida. finally ended up contacting me after i contacted them several times to find out what was going on. inform me that it would be 1003.00 out of my pocket to fix . will not cover for a torch, vacuum , electrical , and several other items. the installer stated to me this was part of the install they should be paying for this. after yielding at them they cut if down to 738.00 WOW. they call it modification that are not covered in my contact and i pay for premier thinking i would be fully covered . i wish i had the money to fight this with a lawyer because companies should't get away with this.i feel that i was mislead nothing is broken down in my contract it just said there could be modifications not covered. please beware don't trust this company and make sure to do your research on line , come to find reviews are not very good with HWA .

8 years ago

star star_border star_border star_border star_border

Jasmine

As a first time home owner, I thought I was being responsible requesting that the seller purchase me a home warranty policy. If I knew the seller would choose Home Warranty of America, I would have shelled out the cash to do my research and choose another company. I've filed 4 claims with HWA and every single one has been denied. The initial policy from the seller did not include washer/dryer coverage so I added it --thinking it is the only appliance in my home without coverage. When my washer experienced a mechanical failure, I called to initiate a claim in which HWA sent a vendor. The vendor recommended replacement and HWA denied the claim stating I should not have been able to make a claim within 30 days of initiating the policy. I didn't quite understand why HWA sent a vendor to my home in full knowledge of this policy and not making me aware. I requested a refund and discovered when following up that the refund was never issued. I am still awaiting the refund after several weeks when they indicated it should take 7-10 business days. The second claim was for the hot water in my shower in which HWA sent a "certified plumber" who I actually found out in casual conversation was a psychologist by education who decided to never go into the field. Instead he joined the family business as a "plumber". He made the decision to replace my entire faucet to address the hot water issue. He installed the faucet. He installed it backwards with the hot water indicator on the cold water side and the cold water indicator on the hot side. The hot water pressure was also very low and only provided me with warmer water, but not hot water. I called the plumber back out to address the issue and instructed him he needed to install the faucet properly. He did so, but the hot water was still not hot and he explained that the issue was actually my water heater. The third claim came with my hot water heater. The second plumber sent by HWA explained that the hot water heater was not the reason why my hot water did not function in my shower. The issue was that the first "plumber" was not skilled enough to make a simple adjustment to provide me with hot water. After making this adjustment, he also made the observation that my hot water heater should be replaced due to several signs of a dying water heater with noise and sediment. HWA denied the claim and told me water had to be leaking or the water heater had to stop producing any hot water before it could be replaced. Then, explained that they don't cover what my water heater was malfunctioning for as part of their exclusions (which seems like a limitless list aka whatever they feel like denying). I explained that I didn't want my water heater to get to the point of leaking water in my condo and make further damage to my unit or neighbors. I asked to speak to a manager to reconsider the issue. I was told one would call me in 24-48 hours. I didn't receive a call. I called back every other day to speak to the manager and after a week was able to speak to a supervisor who told me a higher department would call me but could not provide me with a time and he did not have any updates. After several days, I still never received a call. I filed 2 complaints one with the representative and one with the supervisor. He told me I would receive a follow-up call to address the 2 complaints. I did not receive a call. After 2 weeks of never receiving a call from HWA, I called and was routed to another supervisor who explained that managers or higher level departments never interact with the customer and I would not be receiving a call. He explained that a supervisor is the highest I will ever speak to. He was very rude, speaking over me and interrupting me. I explained that I would like to know my options on canceling my policy. Not only does HWA have an excuse for why they do not cover anything, they also have terrible customer service in which the supervisor interrupted to tell me again to say, "That is your opinion" He explained that since none of my claims were covered, my refund for the policy would be less $30 administrative fee as well as the cost of any claims that were not covered. I explained to him that my refund should not be less the faucet replacement by the initial plumber because he did not fix the issue and it is seriously questionable that the faucet needed to be replaced given the second plumber made an adjustment and I had hot water. The supervisor told me that I was not a certified plumber and that was my opinion. However, as I explained, the initial plumber was actually a psychologist. I inquired about the amount of the refund I would receive minus the claims. He told me that information would never be provided to me. I would just have to take whatever check they sent me and told me I might as well keep the policy until its expiration. Seems really fishy to me. The fourth claim was the garage door which was an added policy by the seller. That claim was denied as well. Honestly, I am at the point where I would take 2 cents refund from HWA just to go with a company that actually values and respects their customers. I hope it does not get to that point and HWA and I can reach a successful resolution. However, given the lack of respect I received from several representatives of the company, I am highly considering American Home Shield home warranty company.

8 years ago

star star_border star_border star_border star_border

ALICE ANDERSON Carrollton, TX

My water heater went out at the end of April. The plumber they sent started talking about how his son was in jail for drugs. When we requested someone else, there was another service fee and worse, no one available for a few days. So we decided on the "cash out" option and replaced it with our local plumber (who did a great job the same day!). Then all the problems started. Their plumber stated $650 to replace the water heater and $830 for add-ons. I tried to negotiate the cash-out, but they insisted that $650 was what they would offer. Then on next call, they said, no, just $500, as they said they had to pay the plumber $150 to come out and look. Then on subsequent calls to HWA, they also said we owed the $75 service call! That brings down the total "cash out" to $425, after they held me ransom for $75! Absurd for a 50-gallon gas water heater. Now it's July, nearly SEVEN WEEKS, and I still haven't seen their $500 check. I have called repeatedly, and each time I get promised a call back. Still no call, NO check! I can't even get through to a supervisor, always "busy"!! No wonder why! Things started out great a few years ago, but have steadily gone downhill. Do NOT deal with these people! Run away, don't walk. They lie, they have crooked contractors working for them and they delay making things right.

8 years ago

check_circle

Review Source

star star star star star_border

Sachin Rana

I like how convenient to buy this home warranty and it provides total security against all kind of house damage and calamities . Their staff is well trained and they explained & helped me in choosing best plan according to my budget and need. Whenever i have faced issue they solved it fast , they just ask for important documents and thats it.

1 year ago

check_circle

Review Source

star star star star_border star_border

M Garcia Columbia, SC

OK experience. I have been with them for a couple of years and have needed to use them twice. Both times, they sent pretty subpar contractors who took forever to do the job. They did end up covering the cost, but I had to pay a $100 deductible each time. And in both cases, the jobs were not done well, so the contractors had to come back. I would say that they need to work with better contractors.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sonny

Fast response and everything was done online

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Salomon Kaganda

I like how you're caring your customers.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monika Fox

Quick turn around and great customer service

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ron Kramer

I had a mixed experience with the service. While the customer support was persistent and eventually sent a technician to fix my dishwasher issue, it took longer than expected due to challenges in finding someone local. The technician resolved the problem, but I've noticed that sometimes the service sends less qualified individuals, which can lead to multiple visits. Overall, the support team did their best to help.

11 months ago Edited January 2, 2025

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah

The support staff at HWA are always courteous and efficient

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tamara

Paid 4x 85$ service fee to fix my dishwasher. The same problem each time. The door is broken and they refuse to fix. Will never use again.

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alvaro

Great and fast service. They even respond to claims on holidays

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maria

Easy process to file a claim and have technician arrive to complete service.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Keith Georgetown

Everything went well Quick fast the best experience I had with a wanted company

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael

Month and a week later and two technicians I had to go buy a microwave on my own could not get anyone too call back are help done with this company .:(

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sankarakailasam

Overall process from filing the claim to complete the work was easy and smooth.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

itsahardpassforme3

HWA sent a knowledgeable and experienced technician to my home.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jill

Great customer service! They responded quickly to the claim I filed.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Nancy mayer

Claims process is horrible and an appointment was made for a phone call with mgmt team and they did not call at scheduled time called me 3 days later …still not resolved

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Albert Seawright

Technician was knowledgeable, polite and very neat in appearance.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brandy Valteau

My recent claims took to long to resolve. I had to call customer service multiple times.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John

My daughter handled this transaction and she was completely satisfied.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Terry Stough

The apt went great. The rep was prompt. Professional and fast. Thank you.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carla Brown

Waiting for microwave to be reassigned to new service man. Otherwise, the service has been great!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

eltee8

The assurance that if anything breaks or malfunctions you will help me.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Barbara

Services were completed finally. It just took too long to get someone here to begin the repair.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Day'Stanya Wright

Peace of mind is the best part of having home warranty of America

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Boynton Beach, FL

They are very responsive and got the job done in favorable timing.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Anonymous

I paid for years and years on this Home Warranty and I got nothing out of it. They were offering to give me $300 for about a $2,000 stove.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous

My $8,000 wolf oven broke down and they gave me a $500 gift certificate for Lowe's, which doesn't pay for anything. Maybe the electrical cord to my oven. Horrible.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carl

They were friendly. They were very helpful. They were very knowledgeable.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michelle

Very professional gentleman. It was a good experience my first go around.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

Everything happened quickly. They came and fixed the issue within a few days.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Meda

When I call them, I get a response and explanation for what I need to do.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brian Lape

Once they arrived they were professional knowledgeable and did the job as expected

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Stephen Jacksonville, FL

I was enticed to sign-up for three years after having them for a year. They have yet to pay even one claim. I now want to receive a refund for all except a one-year renewal.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William

The gentleman that came out and did the work was fantastic. Attention to detail. He was in and out within probably 25 minutes.

1 year ago Edited January 8, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harold Athens, TN

I can depend on getting my appliance repaired in a timely manner.

1 year ago