Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Desiree Schulz Burton, MI

Quick service… friendly customer service… trustworthy vendors

1 year ago

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Phil Thi Chicago, IL

Save money on repairs.. response time for tech to show up is too long.

1 year ago

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Susie Espinoza

I liked that when I had a problem at home they were quick to send someone to fix it

1 year ago

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JLynn Bickley St Louis, MO

HWA provided timely service and the company did a great job!

1 year ago

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Stephen Frisco, TX

Service fee double from previous year. 2/5 claims denied this year. Price increase for next year is too hight. I will not be renewing policy.

1 year ago

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Larry

Everything worked out okay. Hard to understand the people answering the telephone.

1 year ago

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LAURENCE BLACKMAN Columbus, OH

Very fast response times on claims, an always uses good contractors

1 year ago

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Carol Dunn Las Vegas, NV

They answered me when I called and they got a guy out here for repairs quickly.

2 years ago

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Maria

I LIKE THE PROMPT RESPONSE THE COMPANY RESPONDS TO YOUR REQUEST

2 years ago

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Anonymous

I try to go online, then I end up calling them, I call and it's as if they, the representatives that I speak to, are not quite certain what their job duties are.

2 years ago

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Virginia

I tried to get some repairs done on my furnace before it stopped working and they won't cover that. They never did anything.

2 years ago

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syndi long Tucson, AZ

Just joined HWA, used it twice for plumbing issues. Prompt, pro, great job.

2 years ago

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Jane Paul Phoenix, AZ

Our concerns were taken seriously and taken care off as quickly as possible.

2 years ago

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Donna Fountain

The wait for repair can be difficult but the technicians have done a really good job

2 years ago

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Cathy

They did return my call. Both companies that they sent out just did not seem very professional. I've put a lot more into it than what I've gotten out at this point.

2 years ago

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Balaji

They understand what exactly I want when they place an order to fix the issue properly.

2 years ago

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Moieshey

When I called for a technician to come out, they got the job done.

2 years ago

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Sammy Garcia

I feel if a ceiling fan is in the house or attached to the covered porch. Then if it fails, it should be replaced.

2 years ago

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Kendra Wray

Took longer than would of liked but was very happy with tech that came out and issue was resolved

2 years ago

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LaRae Lawson Prescott Valley, AZ

Technician very helpful, suggesting ways to solve future issues and problems.

2 years ago

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Julie

Timely and did a great job . Technician was knowledgeable and friendly

2 years ago

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Jean Hoechst TN

The service is excellent and they have always fixed the problem

2 years ago

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Anna Rin Diamond Bar, CA

Pretty good service now. They can resolve problems very quickly

2 years ago

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Monnie Oklahoma City, OK

easy to work with, responded to questions quickly. good coverage for the price

2 years ago

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Jeremy

I suppose the customer support was great. and they apparently looked for someone to do the work on my air conditioning to fix it which still isn't fixed by the way and then called me back a couple of years and they couldn't find anybody and took me about five minutes to find someone, but because of that I'm going to have to front the cash to cover the fix and get reimbursed rather than them just covering it. That's my that's the only negative I have. Anyway, that's more the questions that you have. my whole criticism just comes back to the fact that I have to front the cash before I get before it gets covered because I located the person myself was going to do the work.

2 years ago Edited September 22, 2023

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John Phoenix, AZ

Home Warranty of America is great. Very responsive and very reliable.

2 years ago

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Sheila

If I call or I ask them anything, they are available and they answer.

2 years ago

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Steven

I like you guys service. They send someone right away, so I'm happy.

2 years ago

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Acie

It was the cheapest plan at the time. I still have some service calls that are not answered yet.

2 years ago

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David Johnson Sevierville, TN

The coverage is good, but response is a bit slow. The HWA system and vendor have conflicting scheduling messages.

2 years ago

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Matthew Kings Mountain, NC

Awful. Never complete requests. 1/10 requests complete had to spend $100 for each time for someone to come out just to get turned down. Absolutely miserable.

2 years ago Edited November 20, 2023

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Aarion Chicago, IL

I like home warranty because I just put in the claim & they handle the rest

2 years ago

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Cynthia

I appreciated the continous update and being contacted prior to arrival

2 years ago

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Anonymous

The companies they send have good workers and everything. I like them.

2 years ago

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Sophie Bardy Austin, TX

Service is generally good, but vendor availability seems to sometimes be an issue

2 years ago

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Stacy

I had to use them when my air first went out a year ago, and they were able to get a technician out within a day or so.

2 years ago

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Kathryn Corona, CA

First time using the warranty and was quite pleased with the service

2 years ago

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jeannie hinson

They were timely and very pleasant. We had a rental property that was abandoned and we needed the air conditioner repaired. We called them and they sent somebody out, got it taken care of.

2 years ago Edited January 10, 2024

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Lie Moreno Valley, CA

HWA is cheating. They want to pay me 1/2 of the price to replace my refrigerator n on the top of that they want to pay with lowe’s gift card. I am not shopping at lowes

2 years ago

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Sherry Rich

Quick service, very knowledgeable and I got an appt the next day.

2 years ago Edited July 7, 2023

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Tiffanie Los Angeles, CA

Everything was great! HWA serviced quickly and did a great job!

2 years ago

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Michael Paladini

Good, fast service. They take care of their customers well.

2 years ago

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Vimari St. Cloud, FL

I have to pay for an AC technician because the one that are contracted doesn’t work for me. I have to cancel every time I call to make a claim in regards to this situation

2 years ago

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Larry Salt Lake City, UT

I like the quality of the contractors and the speed of service

2 years ago

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Ben Huntley, IL

We liked their professional service and the quality of the work of their contractors.

2 years ago Edited January 10, 2024

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Connie Reittinger Elkhart, IN

Nice company for home warranty. Customer service is friendly

2 years ago Edited January 17, 2024

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Deborah Cedar Lake, IN

I have had good response from HWA every time I've called. Very happy with them

2 years ago

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Siddharth Atlanta, GA

Like the Customer service and service. Don’t like that my monthly subscription is as increased without information

2 years ago

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Alice Delaney Chicago, IL

The technician was very professional and answered all questions that I had

2 years ago

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Melissa Langrehr Virginia Beach, VA

Excellent customer service, great communication and fast reliable service.

2 years ago

Home Warranty of America Reviews