Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

2 years ago

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Verified Customer

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

2 years ago

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Verified Customer

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

2 years ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

2 years ago

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Verified Customer

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Fatima Gordon Erlanger, KY

They get someone out fast to fix any issues I have. Longest wait for me has been 2 days.

2 years ago

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

2 years ago

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Verified Customer

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

2 years ago

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Verified Customer

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

2 years ago

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

2 years ago

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David

They're very prompt. I called they came out and fixed the situation. No problem.

2 years ago

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

2 years ago

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Verified Customer

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

2 years ago

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Verified Customer

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

2 years ago

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

2 years ago

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

2 years ago

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Verified Customer

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Kristine Prescott, AZ

The response is within reasonable time. The technicians were friendly and professional.

2 years ago

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Verified Customer

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

2 years ago

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Verified Customer

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

2 years ago

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Verified Customer

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

2 years ago

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Verified Customer

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

2 years ago

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Verified Customer

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

2 years ago

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Verified Customer

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Greg King Janesville, WI

My furnace died. That's when I needed the warranty. They did a timely response to my request.

2 years ago

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Verified Customer

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Mr. Freedman

HWA has always done a fast and friendly service whenever I have made a claim. Great job.

2 years ago

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Verified Customer

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Adeliya

I was very happy with you guys. Thank you so much. I got a response pretty quick. It was very nice.

2 years ago

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Verified Customer

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Raymond Garcia Oceanside, CA

Although the company seemed at first to be on top of various situations, much (much) time has passed without resolution.

2 years ago

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Verified Customer

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Diana Clark Conway, AR

HWA has not yet ordered my hot water heater for installation tomorrow. Also, when I talked to the claims agent the background noise was overwhelming.

2 years ago

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Verified Customer

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Audrey Boles Bessemer, AL

I like the overall response. Even if I had a complaint it was handled professionally and quickly!

2 years ago

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Don

Really enjoyed the efficiency and timeliness of my claims Everything went smoothly

2 years ago

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Curt Funk Caldwell, ID

The first time it took a long time to get an appointment with a plumber, but the second time it went good.

2 years ago

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Verified Customer

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Laura

You did not find someone to fix my furnace. I found my own person and then I could not get reimbursed because he fixed it immediately on a Sunday. Trying to decide if you are even worth keeping to be honest.

2 years ago

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Verified Customer

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Rose Mendez Los Angeles, CA

So far everything is good, little issues with the home have been taken care of, thank you.

2 years ago

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Verified Customer

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Dan Homrich

They paid $131 for a 2-year-old $450 microwave. And the "payment" was a certificate at Lowes... Home warranty companies are not like insurance with independent adjustors. They should be banned or regulated.

2 years ago Edited October 19, 2023

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Verified Customer

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Raj

I had an issue two times and I called them and both times I got the proper support.

2 years ago

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Verified Customer

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Cerline Smith

Cost and ease in understanding limitations of allowable benefit for item to be repaired

2 years ago

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Verified Customer

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John Dunne

We’ve submitted multiple claims with HWA and they’ve been extremely responsive and helpful!

2 years ago

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Verified Customer

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Alisa Knuttel North Aurora, IL

Easy to submit claim. Service tech approved quickly. The approval was an easy process.

2 years ago

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Verified Customer

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Michael Liu Irvine, CA

Fast appointment and smooth resolution with the company and their partner companies.

2 years ago

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Verified Customer

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Constance

They usually schedule my appointments and they come and they say they're coming, so I guess.

2 years ago

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Verified Customer

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Estrella

They told me that, oh, somebody's gonna call me, but that person, she never called me. And until now, the work in my house, my water heater still hanging there, it's been almost two months.

2 years ago

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Verified Customer

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DeAnn Tucker Ottumwa, IA

If I could have left less than one star I would have. The service is one of the worst I’ve ever experienced. The amount of miscommunication and delayed response is almost comical it’s so bad.

2 years ago

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Verified Customer

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Bob Fontana, CA

Very good service. They fix the problem without any hassle. Will continue the subscription.

2 years ago

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Verified Customer

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Alberto

They were able to deal with our issues in a positive way. We had a microwave go out and they ended up replacing it.

3 years ago

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Verified Customer

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Cedricka

It's been hard to get back with people in regards to our calling claims. I needed to use it twice recently. At both times I've had to pay a service fee and nothing was done, like the problem wasn't fixed.

3 years ago

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Verified Customer

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Manny The Movie Guy Indio, CA

The value I got is worth the money! From plumbing to my salt water pool, they were able to help!

3 years ago

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Verified Customer

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Demond Edwards Tampa, FL

This company is amazing, whatever issues we were having, they were here to provide support.

3 years ago

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Verified Customer

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Michael Stewart Herndon, VA

I have had more bad experiences than good with HWA, but most recently a very experienced tech came and fixed my appliance on the first visit.

3 years ago

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Verified Customer

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Quinton Park Forest, IL

The techs don't repair the issues at all. I had 2 request that didn't get fixed and my money was taken. This is illegal, and I'm looking to get this resolve. I signed up for another Home Warranty because this is horrible.

3 years ago

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Verified Customer

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Cindy Excelsior Springs, MO

Not happy with you right now. We made a claim August 29 and you have scheduled a repairman for October 5th. So much for 24/7 service and certainly not how you represent your warranty.

3 years ago

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Verified Customer

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Ben Martinez (Andy) Sacramento, CA

They approved the repair on my AC unit after an inspection no hassles. Was very quick as well.

3 years ago

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Verified Customer

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NJ Customer Rutherford, NJ

Home Warranty of American could not provide the service on time and asked me to find my own contractors (3 times). Once the contractor completed the work, they refused to honor the claim request.

3 years ago

Home Warranty of America Reviews