Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Eric Lebanon, MO

The contractor came later in the evening but was awesome and did a fantastic job. Well worth the wait.

1 year ago

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Rex Taheri Baltimore, MD

If I could give them sub zero, I would have. I had an AC unit that went bad, and those idiots called it a preexisting condition. HWA is nothing but a group of charlatans. Never again. Stay away from them

1 year ago

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John H Brown Jr. Jackson, MS

If I could give zero on the customer service and lack to deliver on the warranty. They find a way not to pay. They suck! If I could stand in front of the CEO and tell him they suck I would.

1 year ago

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Verified Customer

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Timothy Chesapeake, VA

It's been difficult for home warranty America to find service providers to fill my claim. its been 3 months and I still haven't gotten my claim complete.

1 year ago

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Verified Customer

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Gail Berthoud, CO

I’ve had appliance’s repaired or replaced new, everyone I’ve talked to are helpful

1 year ago

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Patsy Searcy, AR

I have had to call around 3 times and they are always prompt getting my problems solved.

1 year ago

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Sharol Young Renton, WA

They find the company and send you the information. You call them and set up the appointment

1 year ago

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Daphne Laurie Boston, MA

I had a bad experience with a contractor that came out to look at my heating system. It occurred to me that reputable companies will not not contract with HW companies. I've wasted my money on this insurance.

1 year ago

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Verified Customer

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Jennifer Dye Lee's Summit, MO

The wait time for service providers us very long. There is no way to contact some of the service providers, even when calling HWA.

1 year ago

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Verified Customer

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Suketu Gandhi Orange, CA

Completely dissatisfied. A $75 service fee for $30 labor is a great business idea! Never recommend this company to anyone. I would suggest saving your money and time by not involving HWA.

1 year ago

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Ralph G Alexandria, VA

I'm extremely disappointment with HWA's decision to deny my Claim #: 7740480 due to poorly justified reason. This company is completely useless in terms of insurance. I'm going to meet HWA's lawyers at the court.

1 year ago

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CC Bellingham, WA

We have had a home warranty with Home Warranty of America for a year and have tried to file two claims. Both were denied. We are not impressed and would highly recommend AVOIDING this company. NOT WORTH THE COST!

1 year ago

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Verified Customer

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Rebecca Hernandez Phoenix, AZ

The companies you contract out to never get my full information. I always have to call them myself to set up an appointment.

1 year ago

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Verified Customer

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Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

1 year ago

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Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

1 year ago

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RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

1 year ago

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Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

2 years ago Edited August 25, 2022

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

2 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

3 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

3 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

4 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

5 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

5 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

5 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

6 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

6 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

6 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

7 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

7 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

7 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

7 years ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

2 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

2 years ago

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Verified Customer

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Carmen Quezada Phoenix, AZ

Very disapinted No response Delays when following up on claim

10 months ago

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Verified Customer

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Marie Csanady Sterling, VA

I had issues with customer service reps. I was lied to and no one cared.

10 months ago

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Verified Customer

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Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

11 months ago

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Verified Customer

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

1 year ago

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Verified Customer

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

1 year ago

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Verified Customer

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

1 year ago

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Verified Customer

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

1 year ago

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Verified Customer

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Chris

The worst thing is not being able to talk to the right people.

1 year ago

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Verified Customer

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

1 year ago

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Verified Customer

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

1 year ago Edited September 13, 2023

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Verified Customer

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

1 year ago

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Verified Customer

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

1 year ago

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Verified Customer

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

1 year ago Edited June 21, 2023

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Verified Customer

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

1 year ago

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Verified Customer

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

1 year ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

1 year ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

1 year ago

Home Warranty of America Reviews