Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Christopher

I'm disappointed that HWA has decided to put a Band-Aid on my A/C unit instead of fixing it. The A/C guy said it will probably last to the end of the season.

1 year ago Edited July 8, 2025

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Eboni

HWA has poor customer service and do not offer any service recovery for dissatisfied customer. Agents are impatient and rude when you ask questions.

1 year ago

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Jacob

Over priced, terrible customer service. Left my home with out a washer and dryer for almost 6 weeks because they refused to have a breaker overnighted. American Home Shield is way better go there!

1 year ago

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Johannes

The response time is horrible. It took about a week and a half to get our hot water heater working even though it was deemed an emergency repair.

1 year ago

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J

This company doesn't give a shit about the people they insure. They strong arm the service technicians to take a low rate then move numbers around to bill the homeowner for the rest.

1 year ago

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Patrick

Everything. Appointments were not on time. Quality of service was horrible. I had to keep getting the same person to come back, bc my problems never got addressed the first time. This company seems like a scam.

1 year ago

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JCDL

Contractor representative was efficient and quickly found and resolved the issue

1 year ago

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Sandra

The information that was provided to me was not what they provide. It has been almost two months and I still haven’t received the check for a dishwasher claim.

1 year ago

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Yury

GOOD SERVIVE OVER ALL, SOME REPAIR COMPANIES DID NOT HAVE KNOLEDGE ABOUT EQUIPMENTS

1 year ago

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Darrell

Fast and efficient. Diagnosed the problem and got it fixed fast. Highly recommend!

1 year ago

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Mark

Appreciate the prompt responses to submitted repairs. Usually have a vendor assigned within a day or two at most.

1 year ago

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Kaitlyn Hutchings

Quick turnaround, price of the home warranty and the number of items covered by the policy

1 year ago

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

1 year ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

1 year ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

2 years ago

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

2 years ago

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

2 years ago

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

2 years ago

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

2 years ago

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

2 years ago

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

2 years ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

2 years ago

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

2 years ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

2 years ago

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Fatima Gordon Erlanger, KY

They get someone out fast to fix any issues I have. Longest wait for me has been 2 days.

2 years ago

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

2 years ago

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

2 years ago

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

2 years ago

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

2 years ago

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David

They're very prompt. I called they came out and fixed the situation. No problem.

2 years ago

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

2 years ago

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

2 years ago

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Verified Customer

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

2 years ago

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

2 years ago

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

2 years ago

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Kristine Prescott, AZ

The response is within reasonable time. The technicians were friendly and professional.

2 years ago

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

2 years ago

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

2 years ago

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

2 years ago

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

2 years ago

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

2 years ago

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Greg King Janesville, WI

My furnace died. That's when I needed the warranty. They did a timely response to my request.

2 years ago

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Mr. Freedman

HWA has always done a fast and friendly service whenever I have made a claim. Great job.

2 years ago

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Adeliya

I was very happy with you guys. Thank you so much. I got a response pretty quick. It was very nice.

2 years ago

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Raymond Garcia Oceanside, CA

Although the company seemed at first to be on top of various situations, much (much) time has passed without resolution.

2 years ago

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Diana Clark Conway, AR

HWA has not yet ordered my hot water heater for installation tomorrow. Also, when I talked to the claims agent the background noise was overwhelming.

2 years ago

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Audrey Boles Bessemer, AL

I like the overall response. Even if I had a complaint it was handled professionally and quickly!

2 years ago

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Don

Really enjoyed the efficiency and timeliness of my claims Everything went smoothly

2 years ago

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Curt Funk Caldwell, ID

The first time it took a long time to get an appointment with a plumber, but the second time it went good.

2 years ago

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Laura

You did not find someone to fix my furnace. I found my own person and then I could not get reimbursed because he fixed it immediately on a Sunday. Trying to decide if you are even worth keeping to be honest.

2 years ago

Home Warranty of America Reviews