Home Warranty of America Reviews

In November of 2019, I opened up a claim for a malfunctioning Washer/Dryer (Combo). 24 Hours elapsed, then 48. With no contact from their repair company I called the number they gave me, answering machine, left message, no return. 72 hours later, repeated. Four days later, after no contact from their assigned repair company, waited on-hold again, HWA assigned the repair to a different company. Within two days we had syn'ed up with the new company and had an appointment for repair (we thought). The company came out, as agreed, they did free our captured clothing, but could not repair the item. The repairman said he would order the part and schedule a return once received. Timeline: report-date + 10 days, $100. With our washer and dryer out-of-commission, my wife ventured to the lavanderia, $25 and four hours later, she was optimistic that the part ordered would fix the problem and she would no longer have to trudge out her delicates to the laundry. Timeline: report-date + 16 days, $125. Two weeks later, the part was received, the repairman returned, inserted the part. The part did not fix the problem. The repairman stated that HWA would need to authorize another part, still broken. report-date + 24 days, $125. That afternoon, my wife returned to the laundry. report-date + 24 days, $150. One week later, my wife returns to the laundry, I called the repairman to find out status of the HWA approval. He stated, I would have to call into HWA to get the authorization. report-date + 31 days, $175. HWA on-hold ~30 minutes. report-date + 31 days, $175. One week later, called repairman, called HWA, no update, no estimate of time. Report-date + 38 days, $200. Not to bore you, every week I called, every week I was assured that the repair was forthcoming, every week my wife went to the laundry. On January 20th of 2020, report-date + 65 days, $325 spent between the deductible and laundry, I determined that HWA was just going to waste my time and money forever and I mitigated my losses and bought a washer/dryer. Report-date + 65 days, $2017.40. My call to HWA that afternoon changed from caring about repair, to reimbursement for the appliance I was forced into purchase after they breached their contract. For those facing issue with HWA, the folks who answer the phones cannot discuss financial options, there's another group secreted within. My calls to HWA were haphazard, but no less than once per week as my goal was now to recover the loss. Oh, by the way, I fired them as my home warranty company. The loss occurred under coverage, they weren't getting another dollar from me. I continued to call. They continued to take "notes on my account" and made promises that someone would call to discuss financial settlement. No one called. On the morning of the 7th of February, I filed a lawsuit in small claims court in the county of Fairfax, Virginia. On the afternoon of the 7th, I received a call from those who can agree to a settlement. We agreed to a settlement, they promised a check. 4-6 weeks for delivery. Fine, at least we were done. Oh, by the way, I tell them, I'll dismiss my lawsuit when I receive my check... Report-date + 83 days, $2017.40. Four weeks later, no check, I call back in. Another promise, "it should be there within the next two weeks." Two weeks later, Report-date + 97 days, lawsuit is continued due to social-distancing, I have run out of patience. If we can go to court May 29th, I have all my documentation, a copy of the contract they're in clear breach, and a story of how not to treat your customers. I'll get every penny I'm owed, plus interest since February, then have to turn to collecting it. May 29th, for those who are watching the day count is report-date + 195 days, with $2017.40 out of pocket. Today, I decided to try and re-open a dialog. Maybe HWA will live up to their commitment. Watch my saga as I call daily to find out the status of the settlement agreement which was broken over a contract which was broken, leaving a customer as the victim of a company who was supposed to protect their customers from the kind of financial damages it is now inflicting.

On my second claim!!! I live in Illinois its winter and my furnace went out. They put a claim in for my AC unit and I got a call we don't work on AC unless its 60 degrees. The "best" part was I was told a tech would be out in 2-3 hours for an emergency repair and no one showed......they canceled the claim I was told for my furnace. WHAT???? I called HWA they acted like it was an inconvenience and was rude. This was after getting in an argument with a rep who was clearly just reading a paper and I wanted a supervisor and was denied and he kept reading his script. The company that was sent out was GREAT unfortunately I bought a house with an old furnace so I am on claim number two. Will NOT be renewing this warranty but will continue to work the company that was sent out. This is the worst experience ever to deal with being a first time home buyer.

The 1-star rating is not deserved, but zero stars aren’t an option. We finally got the check for our washer 3 months after reporting it. And that was with posting on social media, multiple phone calls and FB private messages. I probably would never have received a check if not for the “public shaming.” We had great luck with them the first year of our policy and then clearly the business took a dive and their operations fell apart. Also, I instructed them 3 months ago to deactivate the auto-pay on my account and remove my credit card number, neither of which has been done. Very poor and deceptive business practices.

I would provide a negative star rating if it were possible. I engaged my HWA warranty that was purchased with my property. I requested coverage for a malfunctioning clothes washer. The claim was routed to Sears and they sent a technician out to examine the appliance. It was determined that the appliance could not be repaired and I was contacted by HWA to choose between a replacement appliance or a cash offer of replacement value. I chose the cash offer because the appliance they offered would not fit in the available space. The claim was closed by HWA on Nov 30, 2019 and I was told I would receive the the cash offer by way of a Tango Card (electronic one time credit card) instead of a check. I agreed and was told I would receive instructions on how to access my Tango card within a couple of days. It is now January 25, 2020 and I still do not have the $612 that was agreed by HWA as the replacement value of my covered appliance. I have contacted HWA customer service at least 6 times in the intervening weeks with various unsatisfactory outcomes and still no money to settle the claim as agreed.

We bought an older home last year and the seller purchased the Diamond Plan through HWA for us. I have use it 2 times within the year and each time it was like jumping hoops. The second time I needed to use my policy it was because my heater stopped working in the middle of winter. It took over 3 days to get it authorized and each person that I spoke to was not helpful at all. They withheld information and made the situation even more frustrating, so much so that I have decided not to renew my plan with HWA. When my heater went out they stated that the collector box was not covered when in fact it was covered. Our HVAC guy that came out has been working with HWA and stated that he too tried to explain to HWA that it should be covered and that the customer (Us) should not be charged but they too argued with him. This company has been nothing but unprofessional, rude, and very unhelpful. I will never do business with HWA ever again!!

I wish I could give a -0- review. This is how BAD this company is. DO NOT USE THEM. We have a broken/leaking dishwasher. after 6 weeks, 3 parts, 3 different technicians, and 2 missed follow up appointments from THEIR selected vendor to try and fix it. they are now taking it under review and going to get a second opinion in deciding if it needs to be replaced. The customer service people in Guatemala are worthless, and you can't get your case escalated to a manager or talk to anyone else. The worst company EVER for Home Warranty. (( We got it as a gift from our broker when we closed on our house, wish we could give it back)) don't waste your time or money with this company. NOT worth the high blood pressure when having to deal with them. frustrated Home Owner in Georgia.

No stars is appropriate. I am on my 3rd claim and 3rd horrible experience. I went without an oven for 2 months, heat for 3 weeks and now 2 weeks without a washer (and no solution in sight). Their contractors are terrible, they only provide GE or Whirlpool appliance and don't spell that out in the fine print. Good thing none of my premier brand appliances have gone out. They do not and will not follow up so you have to constantly call them. Wait times are >30 minutes almost every time. I would not recommend them and would ensure that if you buy a house and are getting a warranty that it is not through HWA.

I have had 2 bad experiences with this company. First experience, the A/C stopped working, HWA couldn’t find a contractor, told me I could find one and they would reimburse me for cost. After getting authorization (1 week) HWA did not reimburse me for the full payment I paid to the contractor. Second experience, called to file a claim, asked the HWA rep was I covered for the repair, he said yes, after the contractor evaluation, HWA said the work was not covered, I asked for a refund on the service call, I was told I would receive the refund based on being mislead on the claim, a week later I called to check on the status, was told it’s their policy , no refunds. I am so disappointed in this company, and would not recommend it to anyone!

If I could give zero I would. we have had the worse experience with HWA. the policy came with our home 3 years ago so we kept them. the first 2 times the experience was ok. nothing fantastic but nothing great. well our hot water heater went out. plumber came and it was decided to replace. With it being a holiday weekend we were given the option to pay for the tank and be reimbursed. well month later we are still getting the run around from HWA and have not gotten our money. customer service is outsourced so trying to spell to someone is nearly impossible. their website does not work. we have probably called twice a week for the last 3 weeks. cannot get a manger to call back. been horrific. and to make matters worse they want us to renew our contract. what a joke.

On November 26,2019, I completed a claim for home warranty service with Home Warranty of America. Serious problems and lack concern by HWA! EJs Appliance Repair came out 2 times to fix the malfunctioning microwave that burnt my left side of my cabinet.  EJs took the microwave to their shop.  They wont answer my calls or HWA calls since 12-13-2019.  12-18-2019 I spoke with HWA customer service agent Sergio that stated the parts are ordered, no knowledge of where my microwave is,  was not allowed to speak with supervisor or manager for 24 to 48 hours.  Sergio stated HWA will place this malfunctioning burning microwave back in my kitchen.  I'm scared this microwave will explode and kill me or a family member if it is placed back in my home.   No parts, no microwave since 11-26-2019. No supervisor,  regional personnel or managers have responded to my complaints for a new microwave.  I have not had my kitchen microwave for Thanksgiving and no microwave for Christmas dinner.  My kitchen is in bad condition as you can see by the pictures.  I have sent out a complaint to Better Business Bureau regarding this matter!  I have sent out other complaints regarding my treatment by my home warranty company Home warranty of America.  I need help in this matter and new microwave. Sent from my T-Mobile 4G LTE Device

When we bought our home the sellers provided us with a home warranty from Home warrany of America. Our dishwasher stopped working on 11/1/2019. It's now 12/18/19 and we are still waiting for them to decide which dishwasher they will offer us to replace the old one because they decided not to fix it. We call every day and get the same answer "they are waiting on the authorization department". There is no supervisor or another number you can call that is above the customer service rep because "they are not allowed to have that information". If I could, I would rate this company with a negative 5 stars. I'm to the point where I'm going to go buy a dishwasher because I don't want to go through another holiday with no dishwasher and actually with 4 business days before Christmas and 8 business days before New Year's Day the chances of getting it installed-providing they called me with an offer tomorrow- before 2020 is zero percent. As of now both the Kansas and Misouri state attorney's are looking into this company because of the high number of people who are getting the run around. HWA appears to be a ponzi scheme, take your money and don't provide the service they promised in return.

If it was possible to give zero stars I would. If you feel like dealing with the most incompetent people who lie straight to your face and take weeks to get anything done than these are the people for you! My wife and I's furnace went out weeks ago and someone came to fix it. It went out again a couple weeks later and again someone came to fix it. Yet again someone came out for the third time it went out and this time they put in a claim to get it replaced. Well, it's been 4 days since that claim was put in and it has yet to be approved. Wait, it gets better, we did receive an e mail saying that our furnace and claim was approved. Then got a call from the heating company saying they did not receive this e mail or an approval. So we called HWA and they said "we don't know why you got that email, it has not been approved." So not only are they not doing their jobs but they are sending out false e mails for some unknown reason. Maybe to keep us happy or they think that we are idiots and will just think "oh it's approved so it will be here soon." This company is a joke and I honestly have no idea what they do on a day to day basis because they're clearly not doing their job. If you read some more reviews people have been waiting weeks for a furnace, I'm only 4 days in so by the looks of it i've got a ways to go. This company is a JOKE!!!!

1. They don't speak very good English. 2. You cannot talk to a supervisor. 3. They take forever to get back to you, sometimes not even at all. 4. Their contractors usually have worse ratings than HWA does. 5. When you get a contractor - they are reluctant to do any work. They want to collect the easy $75 and be on their way. 6. If the contractor does agree that the repairs need to be made, they have to wait at least 3 days for HWA to approve it. And then once it is approved, it will be another week before they receive the parts. This is because they are not using common parts, but lower cost and lower quality. I don't say this based on one claim. I have been in the house for 3 months, and have had 6 claims.... and counting.

If you are looking for an unpaid part-time job then this is the warranty company for you! They are terrible on follow-up so plan on spending hours on the phone and multiple online chat sessions. Look forward to re-submitting documents time and again - being told they are lost - and ultimately having to resubmit to the mysterious "territory manager" that they cannot provide a contact for. The service providers they send out consistently rank poorly and are equally unresponsive. If you're looking for service from companies that are rated "F" on the BBB then this is the warranty for you! Finally, if you do use this vendor read the contract carefully. They have loop-holes and limits galore so don't be surprised if they actually don't cover what broke! I feel sorry for the representatives at this company. It must be hard to work for such a shady place.

We don’t have 0 or (-) minus Rating here else I would have given that. First of all this company customer services is so pathetic and when u say I would like to speak with Manager rhet take 24-48 hrs windows and no one calls up. Mu Dish Washer is not working since more than 40 days and they are keep on me waiting to get it fixed. There is no Call/Text or Update. They have given to SEARS and when you call them they try to sell their services and don’t give importance to HWA When I call HWA they say we have given to SEARS to fix. I am in Between and no one gives update. We have Paid to HWA and they should take end to end responsibility to fix. They always says wait for call/text. I CALL MULTIPLE TIMES AND THEY REALLY DON’T UNDERSTAND AND SAY 24-48 HRS SINCE LAST 40 DAYS STAY AWAY from this company. They are FRAUD !!!

I hope and PRAY that NO ONE ever get a Home Warranty from this company. I purchased a home July 19, 2019 and the a/c went out at the September 2, 2019 and I'm still going back and forth with this company about parts in the a/c that's not covered. My contract says A/C Unit not certain parts to the A/C. They sent a company out called Big Blue A/C and I was told they can fix the unit that day if I pay $245.00 for a chemical cleaning. Well after I paid it they said they didn't have the part and would come back on Monday since that was Saturday evening, by the way I was suppose to have a 7am to 11am appointment it was after 2pm when he showed up. Well when he finally arrived with the part he blow the compressor had black oil all over the a/c unit and didn't have another one with him of course. Then I had to wait for HWA to approve the claim for the compressor they finally called and said I had parts that wasn't covered that would cost me $1600.00 part of that $1600.00 was for another cleaning. I've talked to 5 different people in customer service that said they will send my info to a mgr so I can talk to someone other than customer service and of course after almost a month I'm in Houston TX and without air. This has been a nightmare. I wish I can give rate them a ZERO because that's the kind of service I'm getting.

I would give zero stars if I could. After throwing money at this company for so long they are throwing us to the wolves. DO NOT USE THIS WARRANTY COMPANY. Please I beg you to save yourself the heartache. We are on day 5 with no AC in temps well over 100 degrees outside in a house with small children. They have done NOTHING to make this process easier on us. I can not believe the call I just got and the amount they expect from us to fix our AC. We have renewed for 6 years straight. Imagine the amount of money we’ve given them. We've used our warranty 2 times to repair 2 tiny issues that I’m sure would have been less expensive than the service call. They are now doing the absolute BARE MINIMUM they can get away with to get our AC fixed, claiming they are paying the larger portion of the bill when CLEARLY they are not. We will NEVER renew with them again and I plead with you to not use them either. They are jumping through hoops and coming up with wild explanations as to why they won’t cover certain things. I don’t know if I’ve ever been more upset. We trusted you “Home crapwarranty of America”! You should be ashamed of yourselves for tricking your customer like this. I feel physically ill looking at your brochure with all the bull crap promises you make. You won’t get a dime more from my hard working family and I will make darn sure to spread the word as to what you’ve done to us. The amount of money we’ve handed trustingly over to you for five years, thinking we were being responsible adults and protecting our family, all for absolutely nothing. I’m disgusted and heartbroken. You must feel so great about yourselves and I’m sure the CEO is living his/her best life, rolling in the dough and doing nothing to make good on the fancy promises you make, while my children will suffer because the money you are taking out of our pockets that could be going towards the things they deserve. I don’t know how you people sleep at night. Sincerely, HOT, SWEATY & MAD This company has lost all compassion and humanity, if they ever had any in the first place.

We bought a new home about 40 days after move in the dishwasher went out. Call home warranty of America they sent a company out I paid the deposit of $60. Five days go bye no word so I called home warranty of America they said they would not fix it because there wasn’t a serial number and Model number which they lied to me I have the paperwork for the contractor that came out that had both numbers on it. So I called home warranty of America and asked why they told me they didn’t have the numbers they said they do have the numbers now but they’re not going to fix it they’re only going to give me a buyout of $180. I’ve been trying to cancel and get my money back from this company for over a month. They will not let you speak to a supervisor they say they will have a supervisor call you back but they never call. Do your research on this company before purchase. This is the worst company to deal with by far

TERRIBLE EXPERIENCE! On the purchase of my new home, the listing agent had already purchased a Warranty from HWA, so I went along with it. Our built-in microwave broke within the first month of being there so we called to have it taken care of by the warranty company. A month later and 5 calls made we STILL do not have a resolution. On average I will be on hold for about 30 minutes a call only to hear the same thing over and over again. I've been told I would be called back to get no phone call. As a REALTOR myself I have NEVER experienced such terrible service for myself or my clients. I will NEVER recommend them to anyone and will actively try to prevent people from using them, as the process is a massive headache.

We used them for a year. Only needed to make a claim once. Unfortunately, we paid $75 for a technician to tell us the entire water heater was not completely out of use so there is nothing they will do so we have had help and have repaired our water heater several times in this past year. Fast forward a year. It was time to renew. At that time, our debit card was stolen and fraud charges had occurred, which made the auto payment kick back. Our account was immediately locked out and the only way to make it active again was to call and update our billing information. We wanted to resolve this issue as fast as possible. My husband and I ALWAYS reached a voicemail service, and never were able to speak to a representative. We had left FIVE voicemails to call us back so we can have our account updated. We never ONCE recieved a call back. I made my last and final attempt 2 days ago and called, and no surprise, we were forced to leave a voicemail again. It was short and simple: call me back to update my billing info or we WILL enroll with a different company who practices better communication. 3 days later I have yet to recieve any calls. Today we are happy to announce that we called a different company and had an amazing experience with this other company. We had the option to pay in full for FIVE years with a major discount and will be worry free now. Good riddance to HWA. I would never suggest this company to anyone!

Would give zero stars if possible! Our AC went out July 23–it is August 30 and no closer to getting it repaired than we were on July 24th. Service reps are overseas and do not understand/speak English very well. No way to get to a manager. They have given us the run around about parts being out of stock, not being able to get a hold of an AC company in our area etc. They have sent a repairman out to check the unit and then again 4 weeks later “to get the serial number of the part”🙄. Repairman even said that was ridiculous and didn’t know why he was there a second time for a part they know good and well they need to order. Do NOT waste your time/money on this company. They bank on you getting frustrated and fixing it yourself. 😡.

If I could give -10 I would. I received my contract with the purchase of my new home and had to make a claim within the 1st week. I was told we couldn't make a claim because my policy was new, yet that is the reason for real estate agents to offer it in the closing because things happen. They only seem to refer very small mom and pop businesses that can rarely keep up with the demand. Call center specialists have been out sourced like most American jobs so majority of the time you can barely understand what is being explained. Save yourself the frustration and go with another home warranty company. I have been a client of HWA since 2009 and never had issues until their recent restructuring within the last year.

I can say let me talk to the COO or CEO about their customer service. They are negative numbers - their call center is well trained. They have no authority and no mentorship. August 2, 2019 my air conditioning unit went out, it is now August 23, and they are telling me it will be September 3. The service provider has cancelled 3 appointment and says he can't schedule me in. HWA says they can't switch providers because the first guy has the parts and they'll have to start the process over. (trained answer) I have been put on hold for 35 minutes and then hung up on waiting for a supervisor, I've never actually reached a supervisor.(Supervisors are busy - trained answer) I understand they don't want to pay out claims but this is not the way to run a business!

Tried to get an oven fixed starting in January. 7 months later they offered me a $232 “buyout” to replace the oven. The technician told me it was going to cost HWA over $500 to get a part shipped out and fixed, while I am without an oven for over a month. I have a family so this is not acceptable. Talked to a “supervisor” who said she couldn’t do anything and I couldn’t talk to anyone higher. This company is willing to spend over $500 to “maybe” fix an oven after a 7 month long process. Their business practices are not designed to help their customers, just to give them a false sense of security with the warranty.

Service Provider 1: Claim #: xxxxxxx Assigned Service Provider: Central Appliance LLC Claim File Date: 07-15-2019 Service Provider Number: xxx-xxx-xxxx Estimated Service Fee: $75.00 Service Provider 2: Claim #: xxxxxxx Assigned Service Provider: Sears - National Claims Center (Northeast) Claim File Date: 07-15-2019. Service Provider Number: xxx-xxx-xxxx Estimated Service Fee: $75.00 My claim for my washer was opened on 7/15/2019 and I was assigned a service provider 1 who would not return a phone call or answer phone so that I can schedule a service request. HWA customer service members also faced the same problem and finally after one week of back and forth they assigned Sears to take over. Their technician came out and advised that their first approach is to repair the washer and will order three parts. Once parts arrive call back and schedule an appointment. ETA for parts was given as 8/5/2019. I did receive one part on time however the remaining two parts are still on backorder. In the meantime, I have called the number of times to check what is the claim status. For 3 weeks I was bounced back and forth with statements from HWA that we are still waiting on parts from Sears. On 08/12/2019 a supervisor left me a message that he had checked Sears system and they have received the parts and I can call Sears to schedule an appointment. But that supervisor did not know that I was in contact touch with sears and part is still on backorder as of today and Sears is providing with no guarantee as to when the part will be available. With that being said I have been paying insurance premiums for approximately two years if not more and when it came to service I get nothing but being advised that parts are still back-ordered. I cannot wait and keep on hearing that we are waiting on parts. What is your company policy? Where do you draw the line? When I called today (8/19/2019 after confirming with Sears one more time regarding part status which is still on backorder) I called HWA customer service and I was advised that as per the contract they are under no obligation to move forward with replacing the washer. There is no deadline for HWA and they are under no obligation to replace the defective appliance. I must wait for the parts to arrive. I do need a resolution to this issue. I have been very patient till now and I believe that your company is nothing but a scam and I will make sure to post an actual picture of your company on all social media forums that I have access to regarding my experience so that other people do not get scammed. HWA website has guidelines to post a review online which is as follows: Please note that not all reviews or images are published. Our Moderation Team will evaluate your review and image to make sure it fulfills our guidelines. Remember, you are responsible for what you write and upload so please be fair and honest. So in other words, if they do not like what you have to say they can choose not to publish your review.

This company is a nightmare. I requested a service call for my washer. They sent out a guy that showed up with a truck load of pool cleaning supplies. He didnt even plug in the washer he asked what it was doing so I told him and he googled it. Then he bought a random part and a week later he installed it. He refused to stay for 10 minutes to see if it resolved the issue. The issue remained. So then HWA sent out sears since it was a kennmore. The first appointment was a no show then a week later they showed up and in 5 minutes found out the board was bad. If the first guy plugged it in he would have realized this. So a week later the part came in and sears installed it. The washer works fine now. HWA is now hounding me for a second service fee due to a different diagnosis. The first guy just guessed. I ended up spending more than the part the board cost. Nevertheless I did not renew the contract with these people.

I hope this information along with all of the many many other complaints will be sufficient to save other potential customers from doing business and becoming another victim of this SCAM operation. Pathetic. In June we called HWA because of a backup of our septic system and put in a claim at that time. We were given the name of a vendor that would contact us. No contact and after 3 days we called the vendor. They told us they do not do business with HWA. We called HWA again and same thing. They gave us the name of the next vendor and after 2 days we heard nothing so we called them. They told us they never heard from HWA and no longer do business with them. Again we called HWA and they said they would get back to us. No contact. We called HWA again and they told us to find a vendor because they had none in our area that they work with. We were directed to have the septic company call HWA when they were at our home with the diagnosis of the problem to see if they would cover it. The first step of action was to have the septic tank pumped to see what the problem was. HWA authorized them to pump it but would only reimburse me $153 of the $329 charge. Are you kidding??? I went ahead and had the tank pumped. It had already been several days/weeks of backing up. I paid the septic company and was then told that we may need new drain fields, a very expensive process. As instructed I sent a copy of the paid invoice with an email to HWA. In my email dated 6-12-19 I asked for a response to let me know if the drain fields would be covered. I never heard back and did not receive reimbursement. I sent a followup email to the same person to confirm receipt of my previous email and paid invoice. I heard NOTHING! Finally August 1 I called and explained everything referring to the case # and all details. They acknowledged that the email and paid invoice had been received and would send my request to the department to "expedite" the matter. I should hear back 24 to 48 hours. NOTHING! I called again and spoke to another HWA representative. I was told again that he would check into the delay and would get back in 24-48 hours. Of course I told him that I had already been promised a call back previously. After 48 hours I called for a supervisor. I was required to give all of the details again before they would connect me to a supervisor. After being on hold for over an hour and not ever speaking with a supervisor, the rep asked if I wanted the supervisor to call me back. I reluctantly said yes. I have NEVER heard back from HWA yet, as of this day, 8-17-19. I am beyond frustrated. What is the solution? I pay over $1500 each year for this "service" plus the service fees. I will never ever use this company again and I will spread the word as much as possible about the horrific service and unforgivable business practices. They should be closed down. They steal and lie and misrepresent. Buyer be aware!!!!

This has been the worst experience with getting my problem fixed. Water was leaking in my garage and neither HWA nor the plumbing company that HWA contracted with seemed to care to send someone urgently. I waited 2 days to get someone to take a look and their response was to quote me $17k to fix the issue and that it would take many weeks to fix. They left with my water still leaking and told me to turn off my water. This was very frustrating. Over the next couple of days, I kept being ping ponged between HWA and PipeDoctors247 regarding who i'm waiting on to get a resolution to my problem. I finally contacted another plumbing company and they were able to get me water access on the first day and repair the issue completely on the second day. My final contact with HWA was when my water was still leaking and I asked for an update; I was told that they would call me back. That was my last interaction and they never called me back so for all HWA knows, my water is still leaking and just ignoring the issue. I would never recommend HWA to anyone. Avoid at all cost!

No stars! Claims began 6/7 for AC blowing hot air. Company came out and added 2lbs of freon and leak freeze. 6/28 same issue. Tech comes out, does not check freon pressure but rather indicates a new control board needs to be ordered. HWA denied the claim indicating the control board was wet from heavy rains we had in the area (but not a drop of rain water in my finished basement). Most asinine diagnosis ever. How about the control board was wet because of condensation from the coil that was low on freon and froze up again. 7/12 I pay for freon again for "temporary cooling" while they order a new AC unit. 7/30 a new unit installed. 7/30 evening blower is turning on and off repeatedly and had to turn the NEW system off. 7/31 Company comes out on a recall and finds nothing but still wants another 100.00, after I just gave them 700.00 the day before for uncovered parts on the AC installation. Call HWA for the 5th time, put on hold, ask to speak to a manager all five occasions and no return call. Still no AC and zero help from HWA. I plan on contacting the Illinois States Attorney, The Better Business Bureau, as well as Channel 5 Investigates. From what I can see from these reviews I am not the only person being ripped off.

This is the worst home warranty company we have ever had. We have had a home warranty for years and never had this experience. We have been without a dishwasher for over a month. HWA has lost the location of the part they ordered. The service company has had to reschedule our appt. to fix the dishwasher three times and no one is able to even give me a timeline as to when the dishwasher will be fixed. Also, HWA will not even refund our $100 service fee or credit our account for the amount. I am beyond frustrated and just want our dishwasher fixed or replaced. I have spent countless hours rearranging my schedule to accommodate appts. that cannot happen due to the part not arriving, as well as time on the phone with HWA and the service company. Please take my advice and never choose HWA as your home warranty company.

More like 0 stars. July 3rd: refrigerator stops working. July 5th: we make a claim online, receive an email stating that a service representative from Sears should be contacting us within 48 hours. July 7th: 48 hours have passed. I call the number provided from the HWA email for Sears. Sears has nothing on record. No one from HWA called the order in. We call HWA and eventually get to talk to a person. This person tells us that, when the service provider is Sears, we have to call in the claim. We were at no point before this cal provided this information. They schedule a Sears service. July 10th: Sears calls on the day scheduled to service the refrigerator, saying that they have to reschedule 2 days later. July 12th: Sears service checks the refrigerator, cleans the elements. July 13th: The refrigerator stops working. We call Sears again. July 15th: Sears comes out again, says we need a part, that it will take up to 10 days to get, that we should call Sears if the part does not arrive. July 25th: the part does not arrive July 26th: we call Sears. Sears says they cannot get a part, says to call Samsung. Samsung says they cannot replace the refrigerator. We call HWA. HWA tries to put in a claim to get a service technician out again. We stop them and demand a replacement. Now we are to wait 2 more days to hear back. We are going on nearly a month without a working fridge. We are expecting a baby in less than a month. What in the world are we paying HWA for? They do NOT honor their warranties and have horrible customer service. AVOID AT ALL COSTS!

This company is the biggest joke ever. If you have endless weeks to wait around for them to get your stuff fixed then go with them. Last Wednesday they told us that they we're ordering our parts to fix the air conditioner. Today a full week later after having a chase them down for an update they just told us that they ordered the part today. What took so long to do that when you said it was ordered last week. It's been 100 degrees for almost 2 weeks and there is no sense of urgency at all. But you have no problem sending us 3 renewal letters a week to extend our contract. How about you fix my problem first. They also used carrier parts in our Rheem system the first time they fixed it and that caused it to really break down. Way to go HWA.

Please save your money! Don’t waste it with this company it is a rip off!!!! Made a claim with them last summer for the air conditioning. It took several days for them to get someone out here to look at it. When they finally came the tech suggested that the unit needed to be replaced but the HWOA wanted them to patch it and make it work. Which was done. During the winter the heat goes out same unit same problems. Guy supposedly fixed it. Now here we are summer again ac is out. Guess what!!!!!! Going on 5 days without air conditioned. They keep saying they coming nobody shows up!!! This home warranty of America is a joke!!!! BEWARE STAY AWAY FROM HOME WARRANTY OF AMERICA!!!!!!!!

Dishonest and horrible to deal with! 2 weeks without AC! I'm 37 weeks pregnant with 2 kids in 90-degree weather. Filed an Emergency claim with HWA 2 weeks ago, called multiple times (as they never update us) & just found out (from the contractor after checking with them) that HWA still haven't ordered or shipped the part. They did however tell us 5 days ago that they were having the part shipped. Dishonest and horrible to deal with! HWA clearly does not treat your emergency as theirs, does not follow up with customers or contractors and leaves you hanging in there! Will definitely not renew our contract with them.

ZERO STARS! Do NOT waste your money with these people. Have been w/out A/C for over 3 weeks and we live in Arizona! They don't have anyone who services our area (it's because they're a bunch of crooks so no one will work with them) and the rep says that we live up north, so we don't need air conditioning. WHAT????? I had to give THEM names of A/C companies in our area - they were supposed to call each of them to see if they could help us and that they would call within 24 - 48 hours. That was last week. Is it possible to take companies like this to court? Isn't this a breach of contract?????

I got Home Warranty of America with my mortgage when I purchased my house in July 2018. 11 months later our AC went out in South Texas where the temperatures don't get below 80 at night. I called and submitted my claim on June 10th and then had a maintenance technician come out 3 days later on June 13th. I called HWA that night and they had not received the info from the service company yet. I called back on the morning of the 14th and they had received the information and I approved all of the covered and uncovered repairs to be done. After this I pressured my service company to do the work. HWA did ABSOLUTELY NOTHING for 11 DAYS!!! I sat in a hot house with my wife and new born child for over 16 days now and still don't have the repairs done because HWA does not care and is not proactive to file their own claims and order parts when approved. I have spoken with HWA on 6/10, 6/13, 6/14, 6/17, 6/18, 6/21, 6/25, 6/26 all me calling them and only once did I receive a call from them on 6/25 and that was because I was on the phone with them for over an hour and demanded an update by the end of the day – the update was “you must wait”. I STILL DO NOT HAVE THE WORK COMPLETED AND MY SERVICE COMPANY HAS HAD TO REMOVE ME FROM THEIR SCHEDULE TWICE DUE TO THE LACK OF ACTION FROM HWA TO ORDER MY REPAIR PARTS!!! I WILL NEVER USE A HOME WARRANTY AGAIN FROM HAVING SUCH A HORRIBLE EXPERIENCE WITH HWA! I called my own technician out and they came out in less than 2 hours instead of 3 days. I am a real customer with a real problem living in a metaphorical oven because HWA does not care about their customers and the lack of action from them.

Submitted a claim on 5/21 because experiencing problems with HVAC system. Technicians came out on 5/24 and submitted report to the company on 5/27. I have been calling the company ever since (every 2 days) to get an answer on when/how the claim will get resolved. Every time they tell me I have to wait 48 hours and they will call me to let me know what it needs to be done and when they will get the problem fixed. It's now 6/17, HVAC is still broken and I have NO INFO whatsoever on how/what/when this claim will get fixed. On top of that I can not get a straight answer on what they are waiting for and if they are changing the whole unit or replacing some parts. Also I am a premium customer, meaning that I am paying an extra because I want the new appliances to be smart (consume lees energy), but they do not even provide tech info (even if I specifically asked). I will call them again today 6.17 for the 10th times to probably only hear more lies and that I have to wait 48 hours.

Don’t toss your hard earned money out the window. These nefarious people will dress up their plans and promise you extras like pool pump coverage unlike other plans, including green appliances coverage for an extra charge. When it comes time to use them you’ll be lucky if they will even get back with you for the job. Our pool pump failed and they had no vender to do the job. As far as I’m concerned it’s fraud. I recommend you save your monthly or yearly home warranty payment. Set it aside and take care of the issue yourself. Consumer Reports also recommends this and it’s darn good advice.

I have been with AC for 6 days. I have a son and 2 dogs. No one will get back to me. When I ask for a supervisor every agent tells me it’s classified they cannot give that information. I am a real estate agent. Can you imagine if a client asked me how to contact my broker and I said that’s classified? I have been with HWA 3 years. They tell me with no ac I have a 24-48 hour turn around 8 hours a day only business days and hours. Meaning that will be 6 days of 8 hour works days before they get back to me. I have inside and outside warranty with them. I pay $95 a month. I don’t know what to do at this point. My house is so hot. I got as many fans as I could. I’m in Texas and we are miserable. I can’t get anyone to help me

On May 16th we called to get our dishwasher fixed. The repairman came quickly and said he would fix it when they got the part in or purchased a new one depending on the cost. First they had to review the request and that took over a week. Then they had to order the part and they did not order it correctly the first time so they had to order it the second time. It is now June 1st and no part has arrived. We have talked to numerous people and a supervisor who would not expedite the part. Mostly the customer service reps speak another language which is fine if they understood English well enough to speak it when they are not reading the script. Horrible horrible service!!

On April 6th 2019, I smelled gas in my home. The gas company came out and it was found that the regulator was leaking causing the gas smell. After calling HWA, I filed a claim and they said they were going to send someone out. The person they sent, called before arriving and asked what the part was for the issue. When I told him it was a regulator, he stated he didn’t know why they sent him out, he was a plumber and that he didn’t work on stoves/ovens. He advised me that they (HWA) does this all the time, and also stated that they “give incentives to say nothing is wrong so that they can deny claims.” He advised me to call them back and ask that they send an appliance tech to come out and overlook the issue. After calling HWA back, I spoke to a representative that was absolutely rude and became very defensive when I asked that they send an appliance person to look at my stove/oven. Eventually, they sent out someone from an appliance place. After the appliance person came, they found the leak and seen how my stove was “red tagged” due to the leak. The appliance person stated that they would order the part and get the approval through the HWA because it in fact, needed to be repaired. They stated it would take a week for the part to come in and then they would contact HWA for approval and be back out. After 2 weeks we called the appliance place, and they said that the HWA hadn’t approved it yet, and that they had already tried to contact them, but that there was no approval. My husband tried to contact HWA, and they stated that they needed the home inspection, however; they never called to retrieve the inspection or even to tell us that’s what they were waiting on. After my husband sent it, they then said they couldn’t approve it because it needed to be in the form of a “pdf file.” My husband sent over the inspection as a pdf file via email, and then they said to contact them to “further discuss the claim.” At this point, it had already been 5 weeks from the initial claim, and when I contacted them for the “discussion” they informed me that they denied the claim because on the inspection, it said that the igniter didn’t work properly. I explained to them that the igniter (stove by the way) was not the issue for the claim, the claim was in regards to the regulator leaking gas. The gentleman’s name (and he was most definitely not a gentleman) was Ricardo C and he was absolutely rude, obnoxious and disrespectful. He kept cutting me off and when I was speaking, he would say “let me know when you’re finished..” and he kept rushing me off the phone. I asked several times to speak to his supervisor and he kept telling me no, then that he was unavailable, and told me to hang up and call someone else. It seems as if the contractor they sent me to was absolutely right, they do anything to deny a claim. Their excuses were absurd and Ricardo was absolutely unprofessional. When asking for his manager, he refused to give me his information. He also told me it’s “not relevant” that I was asking for his call center to inform BBB and that his supervisors information was not his to disclose (all I asked for was his first and last name) which I found ridiculous, being that I too am a manager and I advise my employees to throw my name out there all the time to ensure quality service, and because as a manager, I am the go to person for complaints and concerns. I finally hung up with Ricardo who was horrendous. I also asked him, why they never called me to inform me that they were “waiting” on the home inspection, and he said that someone else did. When I asked when and what number, because I had not one call or voicemail from them, he took his time to search my number and repeated it to me. When I asked him for the date, he took his time again and gave me April 16th. I informed him that I have answered every call since the claim in case it was them and not once did I receive a call from them. Then he said it was a voicemail. Which was also false. Come to find out the date April 16th was the first attempt that the appliance place called them to ask them for the approval, not HWA attempting to call me. I then called back (as he advised) and after the second representative read Ricardo’s notes, she uses his same excuse, and then when asking to speak to her supervisor, she told me it was “not necessary” because they made their decision and they’re not going to override it. I told her that I still wanted to speak with him, and after a while of holding (which I’m sure she consulted with him about it all) he answered and immediately said, that it was already decided and it’s denied. Then he told me to give him “proof” that the top gas igniter wasn’t the reason and then file another claim. Which of course, is more money for them. This is absolutely ridiculous. Immensely unprofessional and quite frankly, seems like a scam. I wouldn’t even give them 1 star. They’ve made excuse after excuse as to why they denied my claim and then they refuse to “override, or change their decision, and while talking to the claims department they all said “I don’t know who denied it, but it was denied.” The gas company has been out to my house twice within 90 days due to the gas leak. We had to shut off the gas to the stove completely and have been out of a stove/oven for going on 5 weeks. It is so unsafe for my family of 5, which include 3 children all under the age of 13. When telling them this, they said nothing, just “there’s nothing else we can do.” This is a poor performance of business. I NEVER complain about other places. I’m not one to contest things like this, NOR do I ever rate places, good or bad. I’ve had awful experiences, but I am not a complainer, but I HAD TO write a review and file a complaint because I have never been so dissatisfied with ANY company whatsoever!! Save yourself the time, money and headache. I canceled my policy immediately. Not worth it. Not at all!

Very poor customer service and vendor vetting. Our HWA covers our washing machine. It began leaking water. Contacted HWA, they agreed to send a service provider, A Lighting Fix, to take care of the problem. The service provider did show up, apparently replaced the pump and indicated all was well. This was April 17, 2019. Two days later, we used the washer. It still leaked water. Called HWA, they contacted A Lighting Fix. Told me the vendor would be in contact to set up another appointment. One week went passed. Called HWA again. Was told the same thing. Another week passed with no contact from the vendor. Called again. Was told the vendor would be here May 9 between 12-3. No one came and no one called from the vendor. I took off work to be at the house. No response. Called HWA this morning, May 10, asked for a new vendor. One is supposed to come. I was told that, if the same problem exists, there would not be a deductible due. However, on the e-mail sent me, a deductible is listed. To say I am disappointed in HWA would be an understatement. Their attention to detail is insufficient and the vetting of vendors is poor. Maybe they get the vendors which charge the least. IF it is not fixed this time, I will cancel my HWA contract. This is unacceptable.

Terrible company. During the winter, my boiler went out. I called them and they said that since it was an emergency they would get someone out right away. No one called or came. I followed up daily and was told they will be here. After 1 1/2 weeks with no heat in a Chicago winter, someone finally came. Yesterday, my basement sewer drain started backing up into the house. Was once again told this was an emergency due to the sewage fumes. Was told it we would have someone there the following day. Asked for a supervisor to see if we could possibly get a 24 hour service out to help with this as the water is rising. The "supervisor" on the phone actually laughed at me about our flooding basement and just gave answers like uh uh and sure, then told me the earliest would now be 48 hours! Once again lied to by them, next day turns into 48 hours! Very unprofessional. An "emergency" to them means 48 hour turn around time at the earliest. Then they proceeded to tell me that they will not be responsible for any damages or mold caused because they refused to help right away. Just absolutely terrible customer service. Please stay away!!!!

0 stars here. I am pretty sure this company is nothing but a scam, especially after reading all of these terrible reviews. I am going to do my best to put them out of business. They want your money for the contract and the $100 repair fee and send you repair people with no legitimate addresses. The first time I called, it was for a water heater that was making the water too hot. In the past, I knew that meant that we needed a new water heater. Our realtor from Remax recommended the seller get this warranty for us as part of our house deal. I trusted the realtor. The seller trusted the realtor. It would have been much better had the seller just given us the $550 in case we had an appliance break down. The water heater repair person took two weeks to come to our house, wouldn't listen to what I said and fiddled with the controls on the tank. He asked how old the heater was and I said "over twenty years" and he disagreed with me. He said that we needed a new thermostat and he would order the part and come back in a week. I did not hear from him in over two months. Finally I looked online and saw that most water heaters are good for only 10-12 years and that fixing a thermostat on gas water heater is a complicated process. I decided then to ask the company for a new water heater and a different repair person. I also spoke to the service person who said that the part had been back ordered. I told him that I thought I should get a new heater and he said that the company would only allow him to suggest a new heater if it was leaking. I'm pretty sure he didn't call back because . he didn't want to fix the too old water heater. I spoke to several representatives and even a supervisor who all had thick accents and said that they would write notes on my account, but then when I would call back there were no notes. Now the water heater repair person is calling every day to come fix my heater (after I clearly stated that I did not want to work with that company). I live in a big city and am surrounded by repair companies....why are they sending someone from the other side of town unless they have some kind of agreement? He comes and gets my $100....for doing nothing....a good day at work yes? They also recommended a person to fix my refrigerator. When I looked him up since I was realizing this company didn't seem legit, this company had terrible reviews. People wrote :"Whatever you do, stay away from this company." They had a complaint from over 10 months ago with the Better Business Bureau. I called and said that I did not want to work with that company. Finally they cancelled my claim today because I didn't call the appliance company for an appointment-after I had requested several times to use a different company. What they are doing has to be illegal. Finally I asked for a refund of the $100 and the 450 contract fee and I was told that they don't give refunds. The Rep told me that I was the only one who has been upset with the company in the three months he has worked for the company,,,sure doesn't look that way from looking at these reviews!

I wouldn’t even give them 1 star!!! Negative stars for this company. This company is a SCAM!!!! Do not use them! Save your money. It will cost you in the long run having this warranty company. There customer arrives reps all day different things and they never contact you back! We put a claim in for our dishwasher and they came and “fixed” it. We had even bigger problems with it and they assured us there was nothing they were gonna do. We ended up having to replace it our selves!!! We cancelled them and they they told us they would refund within 2 weeks. After 2 weeks I’m now told they won’t because it’s the cancellation fee - I could go on and on. They are a SCAM do not use them!!!!

I've never before had to fight so hard to get a broken heater replaced. My family was without heat for over 3 weeks (my 3 year old son!) while I fought tooth and nail to get our system replaced. I gave up trying and decided to pay on my own. I paid almost $7,000 to get the system installed. Then, I thought I got lucky when HWA said they were going to do a buy-out. They offered $1,600. That's 25% of what I paid. I understand that HWA bases their prices on what they pay for things, but you can't buy a heating system AT COST for that much money let alone pay to install it and pay for a condenser. I will forever protest the way that HWA does business. They will lie, cheat, and do anything possible to not spend any money on you. I will absolutely not be renewing my warranty with HWA. Every realtor I know will hear about how bad the service is. SAVE YOUR MONEY DO NOT BUY HWA SERVICES.

I am a current customer who is extremely disappointed with the trustworthiness of this company. Long story short - I was approved for a project for about 1600$ by this company’s customer service. When the project was over and I sent HWA the bill from the contracting company I worked with - I was reimbursed 188$ ! Reached out to their customer service many many times stretched over months but they always gave a standard textbook answer about an auditor evaluating the enormous work that was done to equal 188$. Having wasted so many hours with this company I would like to give it a huge thumbs down.

SCAM!! Don't waste your money.We have been in our home for a few months and we have spent over $1200 out of pocket dealing with our septic. We have filed 2 claims one was for a clog in bathroom, they sent someone out within a week. The second is our leach fields and septic is not draining properly and to have that covered had to wait the 30 days, that is there waiting period for adding to contract. Then after that time we have been waiting additional 20 days. We have called and gotten the same thing every-time we call. Long Long wait time, in fact as I'm leaving this review I have been on hold for 20 minutes. I am told the same thing, we are sorry it will be 24/48 hours before we know anything. That was 20 days ago! They hang up on you, transfer you to the wrong department by "mistake". They don't care about their customers. I have never had to deal with a company that as a whole they DO NOT CARE!!! They are not even based in the United States. All they do is read a script and sound like robots. Please don't use this fake garbage, joke of a company.

If I could give this company negative stars I would. Please take the next bit of advice it will save you sooo much aggravation: If you purchase a home with a home warranty through HWA CANCEL IT within the first 30 days and take the money. That way you can use the money to actually get your appliances working if they stop working. This company has proven to me over a 5 month period and 6 technician visits that will do NOTHING to fix covered appliances!!! I filed a claim for a washing machine in September, it is now almost February, and the claim is still open. Over the course of SIX technician visits for the same 12 YEAR OLD WASHING MACHINE the control module, motor, wiring harness were all replaced. Please understand, as with most companies, each time the technician came out someone had to be home during regular work hours. This was very inconvenient for myself and my family to accommodate 6 times. The machine STILL does not work. It now sinks up the basement because the only thing it’s been able to do since October is spit water into the drum for a few seconds then completely stop and throw several error codes. Each time (3) the malfunctions were demonstrated for the technician I needed to come down with several huge towels to soak up all the water. Even after doing so residual water is left in base of the drum since the machine can’t drain. After the 6th visit, and diagnosis (the motor and/or control module, both of which have been replaced, are not working) and waiting 2 weeks for HWA to get back to us regarding there decision, I was just informed that HWA would like to try again! A decision has been reached, they are going to replace the same two components and see if it works this time around! Yeah… I’m done dealing with them. I’m taking my bill for the new washing machine that they refuse to cover to small claims court. Do yourself a favor and cancel your plan. I wish I had!!!!!!!!!!

This company should be called Home Warranty of Botswana or wherever their employees are located. Not in America, that's for sure. Had a dishwasher go out which shouldn't be a big deal to correct. They approved our claim. Three months later and 10 technician visits to repair, literally, the same parts on the dishwasher over and over again, and we still don't have a dishwasher. When trying to explain to Home Warranty of America that they keep replacing the same parts, they literally read a script that had nothing to do with addressing the issue we were talking about. When trying to escalate the issue, the employee would say that there are no managers for me to talk to..."It's impossible." That is all the broken English speaking employee kept saying. Same thing on the next call, and the next call. When the contracted technicians finally reached the max pre approved parts replacement of 500 dollars, the warranty company finally agreed to let me speak to a manager. The manager half heartedly agreed to replace the dishwasher. The dishwasher was ordered but the logistics company they contracted through to deliver the dishwasher keep failing to keep appointments to install. When I talk to them, they say its Home Warranty of America's fault.