Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Linda Clovis, CA

Issues with water heater only freezing water ... Home Warranty sent out City Plumbing and found propane leaks plus other issues and was able to get a new water heater!! We get plenty of hot water now!!! Thank you!!!

3 years ago

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Kathleen Lindenwood, IL

I have no problem with HWA itself. They have been prompt responding to any home issues I have had. The last service provider who came , in my opinion, just put a bandaid on my furnace problem instead of replacing the part that was faulty. I expect I will need to call HWA in the near future for another repair call.

3 years ago

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Andre Tolbert Charlotte, NC

I had an active leak in my plumbing. None of their plumbers were able to service my home. I had two wait over two weeks before they would allow me to find my own plumber. Now I have more drywall, flooring and mold issues. Plus I have to wait 30 days to be reimbursed for my expenses. In addition, any time a technician accepts a job then cancels it, they get another week to find a new technician. No limit to the number of attempts.

3 years ago

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Lynne Shaw San Antonio, TX

3 years ago

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Orlando Chicago, IL

I appreciated the caring and concern from the time I called with my service problem until the issue was resolved I feel Home Warranty of America truly cares for their customers.

3 years ago

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Roya Kuriyama Irvine, CA

So far had a pretty good experience but the first company called for a recent plumbing issue could not accommodate for a long time and it took a little too long to ultimate get a service person. Ultimately, the person who came to help was great and we were very happy.

3 years ago

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Verified Customer

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Robert Hobart, IN

The office service was superb! I received a referral for fixing my dishwasher and a call email and call within days. My dishwasher was fixed by me hopefully, so I canceled my appointment for now

3 years ago

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Nikki Carrollton, TX

We are fairly new members, but so far so good. We have had to make 2 claims so far. One for our washing machine and one for our double oven. We have had positive experiences with those repairs.

3 years ago

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William Caldwell, ID

I have held Home Warranty of America policies since August 2014. I have used their services several times and have no complaints or problems contacting their representatives to file a claim. Completely satisfied.

3 years ago

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Sam

The coverage is a blessing, and I have availed myself of it often. However, the amount of coverage is a bit of a ruse. Repair or replacement is the verbiage, but replacement is not actually what is done. They offer a set amount, knowing full well that not only is it not equally replacement, they amount is nowhere close to the cost to buy even the cheapest appliance.

3 years ago

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Mrs Flowers Irving, TX

HWA has been our Home Warranty for 8 years. They have been good for our home and pretty convenient to use. Their pricing for this year though, has been much higher so we are searching out a new home warranty supplier. Thanks HWA for the years you've helped us keep our home in good working order.

9 years ago

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Anne Kemp Houston, Texas

Not very happy. Keep saying you repaired my fridge and you didn’t. I’ll be cancelling soon.

4 months ago

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Maranda Scott New Orleans, Louisiana

Home Warranty of America has gone down. The lack of communication is so bad.

4 months ago

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Carol Smith

Reviews said one of better companies in TN

5 months ago

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Karin Bennett

Keeps me from having to pay large home bills.

5 months ago

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Maniraj

Best service, reliable coverage and attractive rates

5 months ago

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Elizabeth

I was not satisfied with my former home warranty company

5 months ago

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Edna

They gave me a great deal and the service is good.

5 months ago

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Betty Hopper

I thought it would be a good company after talking to the salesman, but I found out it wasn’t so I canceled the last two years I have

6 months ago

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Ali Abdelkader

Great customer service and thanks for helping to solve my issue

6 months ago

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Tina Glenn

Both times have been good! Have met my needs

6 months ago

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Anthony and Dena Balzano

Said who came out to fix my fridge is gr8t

6 months ago

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Melissa Tosh

Quick response time and courteous customer service.

6 months ago

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Samantha

Because the homeowner paid for it HOWEVER the company you assigned REJECTED the claim site-UNSEEN and you have not bothered to assign a new company.

6 months ago

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Bruce

This may have been a mistake. Response time to get repair people on the way is dismal.

6 months ago

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Ratna Angina

Always pleasant and kind with customers. Excellent service

6 months ago

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Rhonda Jones

Great customer service It is true to the advertising

6 months ago

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Maria De La Cruz

Really good service, totally recommend it

6 months ago

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Emelia

It was arranged through the sale of my new house

6 months ago

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Sherry A Lee

He did his job was pleasant and explained what he done

7 months ago

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Tammy Harris

Problem was solved quickly no hoops to go through!

7 months ago

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Erica Wynne

The contractors are able to resolve my issues

7 months ago

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Preston E. Smeltzer

Technician sent was very courteous and knowledgeable.

7 months ago

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Merrill Mielke

Requesting service was fast and easy on the website.

7 months ago

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James Brown

Because they don't take long to get the job done.

7 months ago

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DS

After reviewing many tbis was best in my decision

7 months ago

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Glenda and Fred Hemmers

Slow response, took almost 2 weeks to replace our hot water heater.

7 months ago

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Douglas Fasick and Elsa Aguirre Fasick

Promptness of delivery of service. Thank you

7 months ago

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Parashu Sharma

Problem was resolved in a single visit.

7 months ago

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Sharon Skrobarcek

Good service. Good work. Realtor recommended.

7 months ago

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Dennis M Rudig

Has a technician come by to check my ice machine. Very good

7 months ago

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Damion

Great service no hassle at All,,,,,,,,,,,,

7 months ago

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Cecilia Noperi

Service was completed quickly and the process was simple.

7 months ago

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Lisa Shaner

Still nothing from the garage door repair. No rebooking has been confirmed. I know it was during the holidays but it shouldn’t take two weeks.

8 months ago

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Henry

Very professional ,great personality. Thank you Carson.

8 months ago

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Athena B Cecil

Fixed problem with wash machine.very happy

8 months ago Edited January 31, 2026

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Todd Foster

I switched over from American Home Shield looking for better coverage.

8 months ago

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Becca Jones Bel Air, MD

We purchased a home warranty through home warranty of America because we were first time home buyers. With the premier plan, we were able to have multiple items maintenanced such as our sump pump and plumbing system. We pay less than $50 a month and it is a great investment. It’s always best to plan incase something were to happen and having a home warranty plan really eased our worries. The customer service is also very friendly and were able to send out a professional in a timely manner.

4 years ago

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Kevin Mackey

Quick service, repaired the refrigerator and saved us money!

9 months ago

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Patricia Regan

I chose to work with home warranty because of the explanation of services. However I have not been able to get the advantage of the warranty

9 months ago

Home Warranty of America Reviews