Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Michael

This time they were quick to respond but need to cover more of the product and job!!

6 months ago

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Moinuddin

When I was last I claimed that my dryer which is covered by the company and I claim the same issue and this time they said it is not covered by Home Warranty of America.

6 months ago

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Priscilla

Staff was on time and he was friendly and knew what he was doing

6 months ago

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Geter

In a word...This Home Warranty Company is "RELIABLE" 👍🏾

6 months ago

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Mark

We've been without a refrigerator intermittently for over 30 days. It will be almost 2 weeks continuously without a refrigerator in a few days. Not the best situation!

7 months ago

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Corinne Clayton

They were quick to respond and resolve our needs. We are very grateful.

7 months ago

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Becky Young

I was looking for home warranty for any mishaps, and a relative referred me to HWA.

7 months ago

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Dawn Dixon

This company i recommend. The people who repair for them are top notch.

7 months ago

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Patti Barrett

I looked at several products and decided you would be the best choice for me.

7 months ago

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David Branch

They get you a repair fixed within 24 hours. At a normal price.

7 months ago

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Joseph and Danielle Bonavita

Awful service and support. Simple fixes there seems to be a problem with and the company refuses to fix any issues that pop up for reasoning that does not make any sense.

7 months ago

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Carmen and Steven Reyes

This fast response to my issue and the feedback from the agent.

8 months ago

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Michele

We received Home Warranty of American contract when we purchased a home.

8 months ago

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Amir and Leila Banyan

Great people, responded very quickly, and I will recommend them to every home owner.

9 months ago

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Felicia Kuykendall

Great customer service. I was able to get the service I needed in a timely manner

9 months ago

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Domenic Iadevaia

Great service and accurate determination of issues. Also quick return call for repairs

10 months ago Edited November 20, 2025

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Craig Byers

They have been responsive to my needs. The settlements have always been appropriate.

10 months ago

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Gwendolyn Robinson

The process of entering a claim was simple and quick. Received service right away.

10 months ago

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Zenaida Shelton

They have already checked on the service company, so I do not have to worry about that

10 months ago

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Vicki Montgomery

I feel wholeheartedly, that the service fee should not be doubled the monthly premium.

10 months ago Edited November 8, 2025

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Kathy Current

Very slow getting some one to call me back I have to call 2 days later! Also lost all my food in freezer & refrigerator would like reimbursement

10 months ago

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Concepcion

Recommended by my realtor. Arrived on time, tested and confirmed the dishwasher is working.

10 months ago

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Donna

I heard good things about Home Warranty and decided to give it a try. I’m glad I did!

10 months ago

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Sara

HWA found someone to fix the A/C quickly and that is so important in the Houston heat!

10 months ago

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Julia Ehrmann

After nine years as your satisfied clients, HWA has wrongly and frivolously turned down a legitimate claim, been unresponsive and treated us disloyally, dishonestly and shabbily.

11 months ago

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Brandon

The contractor was very knowledgeable and got our water softener back up and running quickly.

11 months ago

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Susan

Wonderful agent Knowledgeable agent Right down to work Quickly solved the problem

11 months ago

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Terrence Unionville, Tennessee

We bought a house and the warranty came with the house.

1 month ago

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GINA KRYSTEL HALL San Diego, California

The exact problem has already happened again

1 month ago

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Joe Adamci

The technician came and replaced the control panel on my oven. He was very friendly and knowledgeable. All went well.

1 year ago

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Cheryl A Pringle

I loved the Maintenance Guy. He was Polite, He Explained my problem, & He was fast! Never had a problem yet

1 year ago

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Thomas Freeborn

Best warranty company. There is there's service. People always know exactly what to do and are always professional.

1 year ago

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Jennifer

I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.

1 year ago

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Verified Customer

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Lucius

I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.

1 year ago

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Susan

I like that the warranty provides great coverage. The service was quick, efficient, and professional!

1 year ago

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Anonymously

While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.

1 year ago

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Verified Customer

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Latonia

It's been over a month and I'm still waiting to have my dishwasher fixed. Part was supposed to be ordered to arrive within a couple of weeks. Not heard from the repair company yet.

1 year ago

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Ramiro

1 year ago

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Steve

I had a mixed experience with customer support. While getting answers felt like pulling teeth, I did have a positive experience when I had my dryer repaired. However, when my stove burner malfunctioned, the compensation offered was disappointing and wouldn't cover the cost of a new burner or installation.

1 year ago

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Arica

Decent services with good customer service. The technicians can sometimes be unreliable. Read your contract carefully because even at the highest coverage level there are a lot of things that are not covered.

1 year ago

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Robert

I had a frustrating experience with the Home Warranty service. Communication was poor, and they seemed to defer my issues rather than resolve them. After a long wait for a technician to assess my oven, the claim was approved, but it's been ages since the follow-up. I was disappointed with the overall responsiveness and service quality.

1 year ago

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Jerry

I found the claims process with Home Warranty of America to be easy and responsive, with quick follow-up after submission. However, my experience varied; while one issue was resolved swiftly, another took an excessively long time to address. Overall, the service was inconsistent, and I felt frustrated during the lengthy resolution.

1 year ago

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Patricia

I've had a frustrating experience with this warranty service. Communication is tough, and they deny claims quickly. The technicians seem poorly chosen; one left my case unresolved and pushed for a personal fix. The second attempt was just as bad, with delays and unreliable service. Overall, I'm very dissatisfied with their support.

1 year ago Edited January 2, 2025

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Verified Customer

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Rachel

They either deny every claim I put in or they delay, sending somebody out by literally 3+ weeks so I end up just hiring somebody myself! They claim they can’t find a technician in my area, but I live in a large city, so if they can’t find technicians in my big city, I can’t imagine how they find providers in smaller areas!

1 year ago

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Verified Customer

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Susan

I've been a customer for over 2 years. I am still waiting for a check they owe me for replacing my microwave. We had a plumbing issue that took months to resolve. They had me repair a 20yr old microwave at least 2 times. I will not be renewing our policy.

1 year ago

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Shirley

Easy, friendly connection. Well versed in the trade. Very helpful in providing information about the work done. Courteous.

1 year ago

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Ronaldo

Good morning Jessica, my rating of one star is due to poor service. I am disappointed and not pleased. I haven’t had my electricity fixed and still awaiting the technician to arrive. I try to call and never receive a reply.

1 year ago

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Sean

I do not like how you have to file multiple claims for each individual thing and you pay $75 per claim just to have them come and put a cap on our water heater that doesn't even work it still leaks and we still have a bucket under it. What did I pay $75 for? I could have found a random lid and done that myself while achieving the same results.

1 year ago

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Anthony Lancaster

There’s no real customer support it’s the worst experience I’ve ever had dealing with virtually any company! They are all about the fine print and do nothing to help. I literally had to contact the service provider to get my AC replaced after 2 months of going back and forth!

1 year ago

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Sue

I found the service helpful overall, but the technician who arrived was not as effective. I had a situation where I needed the locks changed, and while they came in and programmed them, it felt misleading as they didn't actually change the locks. I expected more clarity and better service.

1 year ago

Home Warranty of America Reviews